Location: Orange County, United States
Our client, a well-established real estate company in Orange County, has engaged us to identify a
Tax Manager
to join their tax team. Reporting to the Director of Income Tax Planning & Compliance, the Tax Manager will oversee income tax planning, compliance, and risk management across corporate, partnership, and REIT structures, ensuring the company’s tax position is optimized, compliant, and aligned with business strategy. They also have a Hybrid work-from-home schedule!
The company
acquires, develops, redevelops, and manages multifamily residential properties. They combine strategic growth with long-term value creation for shareholders, residents, and communities.
The Tax Manager will lead complex tax matters, collaborate closely with cross-functional teams and external advisors, and serve as a key internal authority on tax technical issues, audits, and strategic transactions. This leader will bring deep technical expertise, strong ownership, and the ability to execute with precision in a fast-paced, deadline-driven environment while balancing strategic priorities with hands-on delivery.
Below you’ll find more details about the opportunity. We hope it brings to mind someone who may be interested in this highly visible position, and we invite you to share the information with others.
MAIN RESPONSIBILITIES & COMPETENCIES
Work and manage outside advisors to review and file timely federal, state, and local corporate, and partnership income tax, franchise tax and information tax returns. Responsibilities include managing internal and tax deadlines, preparing Company data for returns, review returns, and collaborate with tax consultants.
Implement effective tax strategies to minimize the overall tax burden of the company and to minimize overall costs associated with the tax function.
Assist with due diligence for proposed acquisitions and support the Company’s tax matters related to disposition transactions.
Responsible for filing and paying all Company's indirect tax filings, including but not limited to B&O tax, gross receipts tax, and business licenses.
Assist with management of Company's taxable REIT subsidiary, tasks include preparing quarterly income tax provision, managing intercompany transactions, managing services and income streams, tracking tax credit generation and utilization, and conducting annual corporate overhead survey.
Assist with income tax examinations and respond to various tax notices.
EDUCATION, EXPERIENCE, & PREFERRED SKILLS
Bachelor’s degree (B.A./B.S.) in Accounting or Finance; Master’s or Ph.D. degree strongly preferred.
5 – 7 or more years of progressive experience in tax planning, tax compliance, and tax return preparation involving corporate, partnership, and REIT tax matters.
CPA certification preferred.
Yardi experience preferred.
Big 4 public accounting experience preferred.
Knowledge of partnership taxation required, knowledge of Corporate tax and California tax matters; good understanding of REIT qualification matters and REIT/TRS transfer pricing issues; strong understanding of U.S. GAAP reporting for income taxes.
Ability to thrive in a fast-paced, dynamic environment with shifting priorities and time-sensitive deadlines.
Strong communication skills with the ability to influence across all levels of the organization and engage effectively with external auditors and advisors.
Exceptional attention to detail and the ability to manage multiple priorities in a deadline-driven environment. Demonstrated ability to work independently while remaining a collaborative and dependable team member.
Demonstrated ability to lead and coordinate work across project teams, including assigning responsibilities, supervising deliverables, and supporting the development, performance management, and engagement of team members.
Sound judgment and discretion when navigating sensitive matters, with the ability to produce clear, concise written communications and deliver effective presentations on complex tax topics to internal audiences.
Strong analytical capability to review, interpret, and synthesize tax documents, proactively identifying issues, risks, and opportunities and escalating them appropriately.
Consistent decision-making grounded in a solid understanding of company policies, procedures, and business practices to meet objectives and deliver results within established timelines.
Location: San Francisco Bay Area
About HumanSignal
Real-world data is the competitive edge in AI.
HumanSignal is a human data partner for companies building AI models and products. Our customers ship better AI, faster, because we partner with their researchers from real-world data creation to annotation to delivery.
We design and create datasets from scratch, recruit and manage the domain experts who evaluate model output, and run everything through our own platform, Label Studio, the open-source standard for data labeling and evaluation, used by over 1 million practitioners worldwide.
We specialize in the operationally complex: real-world data collection, multimodal pipelines, and multi-step workflows. Advanced ML and AI teams use our enterprise platform to run their own data factories, and our services team to extend their reach where in-house capacity runs out.
If you want to do work that materially shapes how the next generation of AI products gets built, we'd love to talk.
About the Role
We’re hiring a Director of Finance to own the financial backbone of HumanSignal, the company behind Label Studio. Reporting directly to the CEO, you’ll own financial planning, business analytics, and the metrics infrastructure that drives decision-making across the company, including our SaaS & labeling services business.
This is a hands-on leadership role with broad scope. You’ll partner with the executive team on strategy and planning, work cross-functionally with product, marketing, and sales, and build the financial infrastructure we need for the next stage of growth. If you’re energized by ownership, building from scratch, and operating at the intersection of strategy and execution, this is your role.
What You’ll Own
Financial Planning & Analysis
Own the full P&L and free cash flow forecast; build and maintain our long-range financial model
Lead the annual and quarterly planning cycle, including budgets, variance analysis, and ad-hoc modeling
Deliver weekly KPI reporting to the executive team and board/investor reporting packages
Revenue & Deal Operations
Run deal desk operations in partnership with Sales and Customer Success to ensure coherent deal structure and pricing
Build and manage sales commission and incentive plans
Develop, align, and drive accountability around company-wide KPIs
Labeling Services Metrics & Economics
Own the financial model for our labeling services business, including project-level profitability, utilization, and margin analysis
Partner with services leadership to develop pricing models, capacity planning, and resource forecasting
Track and report on services revenue, backlog, and pipeline as a distinct business line alongside software ARR
Board & Strategic Support
Own end-to-end board meeting preparation, including deck creation, data packages, and follow-ups
Partner with leadership on strategic initiatives, business cases, and scenario planning
Serve as primary liaison to external accounting, tax, and payroll services
What You’ll Bring
5+ years in an FP&A, finance, or business analytics role at a high-growth startup, or relevant experience in management consulting
Experience building financial infrastructure largely from scratch, you’re comfortable being the first dedicated finance hire
Strong command of SaaS metrics: ARR, NDR, CAC payback, gross margin
Experience with services or professional services financial modeling (utilization, project margins, blended rates) is a strong plus
Highly analytical with advanced modeling skills
Experience preparing board materials, investor updates, and executive-level reporting
Ability to build a case and tell a persuasive story that drives decision-making across the organization
Self-starter who can own complex projects end-to-end with minimal direction
Startup mentality, no job is too small, and you default to action over analysis
You’re familiar and utilizing all of the latest AI tooling and support to make yourself more efficient
Attention to detail. In your application, tell us about a financial model you built that turned out to be wrong, and what it taught you. We read every application and want to make sure you do the same.
What Success Looks Like
First 30 Days
Own the financial model, take over the P&L and FCF forecast and identify gaps or errors
Deliver your first board data package with minimal hand-holding
Produce an initial labeling services P&L with project-level margin visibility
Audit external accounting and payroll vendors; present a recommendation on any changes
First 90 Days
Own the full board prep process end-to-end, including the deck, data, and follow-ups
Ship a company-wide KPI framework with named owners, targets, and a weekly reporting cadence
Work alongside product to create pricing structure for new product / add-ons
Deliver a revised deal desk process with documented pricing guardrails and approval workflows
First 6 Months
Rebuild the long-range financial model to support scenario planning across software and services
Execute at least two pricing or cost optimization initiative with measurable impact
Be the person leadership relies on for any financial question, no one should need to go elsewhere
Location: Botswana
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
LEAP Program Description
Global Solutions Ventures (GSV) – a joint-venture partnership between ZemiTek, LLC and Dexis Consulting Group – is implementing the Long-term Exceptional Technical Assistance Project (LEAP Global), a mechanism originally used by USAID to battle against infectious diseases such as malaria, HIV/AIDS, tuberculosis, neglected tropical diseases, and pandemic influenza. As of July 1, 2025, LEAP Global transitioned to the U.S. Department of State (DOS). This initiative aims to address the complex human resource challenges faced by national infectious disease programs in the USA-supported countries.
The intervention of this project is to hire and embed technical expert advisors and subject matter experts within government entities. By directly embedding the technical expertise within the national programs, LEAP provides long-term, sustainable lifesaving support to empower host governments to lead and manage key aspects of their infectious disease portfolios and improve coordination between the U.S. Government and the host country.
About the Position
The Supply Chain Technical Advisor is a U.S. Government (USG)–funded position that will be seconded to the Government of Botswana’s Transition Management Unit (TMU). The Advisor will support the Government of Botswana in carrying out life-saving humanitarian assistance (LHA) service delivery in full alignment with the new Presidential Executive Order (EO) directives. The Advisor will provide high-level technical guidance to the Botswana Ministry of Health (MOH) including NAHPA and CMS and Ministry of Local Government and Traditional Affairs (MLGTA) on strengthening national healthcare supply chain systems in accordance with the Memorandum of Understanding (MOU) signed between the Governments of Botswana and the United States. The Advisor will work day‑to‑day alongside Botswana government staff as a core member of the TMU to strengthen Botswana’s capacity to plan, finance, manage, and sustain healthcare commodities and supply chain functions, to ensure consistent, efficient, accountable, and transparent delivery of medicines and medical supplies. The Advisor will help ensure the successful implementation of Botswana’s strategies to achieve a cost-effective, resilient, and well‑functioning supply chain that supports lifesaving HIV service delivery and advances Botswana’s path to self‑reliance, in alignment with U.S. Government global health policy and the MOU. The Advisor will also work directly with the Department of State foreign assistance team to guide USG investments in supply chain and procurement and will serve as a key liaison between the Department of State, the U.S. interagency, the Botswana Government, international organizations, and donor agencies to ensure coordinated and effective program delivery.
The Supply Chain Technical Advisor will support the Botswana‑based USG Health Assistance / foreign assistance team, the Ministry of Health, CMS, NAHPA, and the Ministry of Local Government and Traditional Affairs to plan, coordinate, and oversee the strengthening of the national healthcare supply chain. Working alongside government counterparts within the TMU, the Advisor will lead and inform the development of strategic guidance to strengthen Botswana’s capacity to manage and sustain HIV and other priority healthcare commodities ; improve forecasting and supply planning, strengthen real-time monitoring of stock levels including stock management and quantification; lower procurement costs, including through pooled or coordinated procurement where appropriate; and better integrate donor‑funded supply chain activities into national systems and programming. The Advisor will help ensure the implementation of cost‑effective, sustainable, lifesaving HIV service delivery in alignment with the MOU between the Governments of Botswana and the United States and U.S. Government global health priorities.
Overall Objective of Assignment
The Supply Chain Technical Advisor will serve as a senior technical advisor in strategic planning, budgeting, implementation, monitoring, and evaluation of supply chain and procurement aspects of Botswana’s HIV/AIDS portfolio, within an integrated health systems approach. The Advisor will function as a primary subject matter expert on health supply chain and procurement for both the TMU and the Department of State foreign assistance team. The Advisor will lead and support policy, strategic, and technical engagements on supply chain and procurement with the MOH, MLGTA, the National AIDS and Health Promotion Agency (NAHPA), CMS, the TMU, and the U.S. Government interagency, as well as with international and bilateral organizations and other donor agencies, to address technical issues and coordinate efforts to strengthen HIV/AIDS and broader health supply chains. Work may include serving as a Program/Project Manager for targeted interventions; providing high‑level technical assistance to Botswana counterparts in the development and implementation of policies, strategic plans, and operational guidance; and advising the Department of State on the design, prioritization, and course‑correction of USG investments in supply chain and procurement. The Advisor will promote and help manage a well‑coordinated, government‑led approach to supply chain and procurement across stakeholders.
Responsibilities
Supply Chain Support to the Botswana National HIV program (50%)
Program Planning and Implementation
As part of the joint GoB/USG TMU, work closely with the Government of Botswana to lead and support the strategic planning and implementation of GoB‑ and USG‑supported efforts to improve HIV and related health supply chain and procurement.
Monitor and support scale up of planned interventions by participating in fieldwork to improve delivery of supply chain interventions at national and sub-national levels.
Provide supply chain–related technical input through the TMU, ensuring evidence-based practices are adopted and aligned with GoB policies and broader global health best practices.
Provide technical and programmatic leadership to strengthen the design, implementation and scale up of HIV supply chain and procurement systems strengthening initiatives as indicated in the workplan.
Where appropriate, support the use of the pooled procurement mechanisms.
Provide direct supply chain and procurement technical support as needed for the rollout of HIV prevention or treatment innovations.
Performance Monitoring and Evaluation
Monitor and analyze program implementation against established indicators, identifying performance gaps and barriers. Provide actionable recommendations to improve supply chain and procurement.
Collaborate with technical advisors and government staff to institutionalize and scale up supply chain and procurement improvements and initiatives.
Facilitate routine reviews, including service delivery processes, program reviews, and Data Quality Assessments, ensuring evidence-based adjustments to strategies and operational plans.
Promote the integration and effective use of routine data systems to strengthen evidence-based decision and system strengthening activities.
Supply Chain Audit and Interface for Transition
In collaboration with MOH, MLGTA, and relevant supply chain counterparts, provide technical guidance for the design and implementation of any supply chain audit(s) needed to support the transition of HIV services, including mapping current USGsupported commodity flows, warehousing, distribution, and lastmile delivery for facility and community platforms.
Support GoB counterparts to use supply chain audit findings to identify risks to commodity security associated with the transition (e.g., stockouts, delays, accountability gaps) and to develop mitigation plans and implementation timelines.
Ensure that recommendations from supply chain audits are incorporated into transition plans, costed implementation plans, and relevant national or sub‑national operational guidelines.
Partner Coordination and Resource Management
Serve as the technical liaison on supply chain for DoS to NAHPA, MOH, MLGTA, Global Fund, World Bank and other stakeholders to harmonize technical approaches and systems performance across the portfolio.
Contribute to the joint planning, reviews and coordination platforms to ensure harmonized implementation across the health sector.
Strengthen effective use of resources by providing as needed support for supply chain aspects of Global Fund grant applications, workplans, and implementation reviews, ensuring alignment with grant objectives.
Document and share best practices and innovations to expand the impact of successful supply chain strategies nationwide.
As needed collaborate with stakeholders to strengthen pre-service and in service training to support supply chain and procurement.
Program Management Support to the Department of State (DoS) Health Assistance Office (50%)
Provide high‑level technical oversight and strategic guidance for the supply chain and procurement components of the USG health portfolio in Botswana, ensuring alignment with U.S. Government global health strategy, the MOU implementation plan, and the Government of Botswana’s national HIV and other health program strategies.
Shape USG program design and investment decisions by contributing to performance frameworks, budgets, and implementation plans that prioritize sustainable, life‑saving HIV and other essential health services and strengthen national supply chain systems.
Review implementing partners’ workplans and progress reports to ensure compliance with program strategies and optimize service delivery.
Monitor program performance (identifying gap and bottle necks) and support continuous quality improvements to strengthen data driven solutions to improve the supply chain.
Conduct site visits and field assessments to verify programmatic data and observe project implementation, providing direct feedback to the DoS office.
Produce high-quality documentation, including briefing notes, portfolio summaries, and technical reports, to synthesize progress, highlight achievements, and outline challenges with actionable recommendations.
Technical Assistance to the DoS Team
Provide strategic guidance on Supply Chain and Procurement for HIV/AIDS in the context of evolving policies and regulatory environments.
Advise the Department of State foreign assistance team on prioritization, sequencing, and risk management for USG investments in supply chain and procurement, including recommendations for course corrections based on performance and evolving context.
Support the DoS team and implementing partners in program design and results-based management for systems strengthening.
Monitor national supply chain policy developments, ensuring U.S. government investments remain consistent with the MOU implementation plan, national priorities, and the Botswana National Strategic Plan.
Facilitate stakeholder engagement with the Government of Botswana, Global Fund, civil society, and other partners to harmonize programming and strengthen collaboration.
Serve as liaison for DOS to support capacity of Botswana’s supply chain system to improve and deliver sustainable health systems improvements for service delivery.
Deliverables:
Meeting Reports: Submit detailed reports from key meetings with government, interagency groups, technical working groups (TWGs), donors, and implementing partners. Reports should include actionable recommendations and follow-up plans.
Weekly Updates: Provide concise weekly updates to the DOS Health Assistance Team Lead or designee, summarizing key activities, progress, and challenges.
Monthly Performance Reports: Deliver comprehensive monthly reports summarizing program achievements, challenges, and data-driven recommendations for improvement. Include quantitative stock management metrics.
Field Visit Reports: Conduct and document at least two field visits per month, providing detailed assessments of program implementation, data quality, and service delivery outcomes.
Technical Guidance Documents: Develop and submit at least one internal technical guidance documents or policy briefs per quarter, identifying and addressing critical gaps or emerging issues in supply chain.
Implementation tracking: Co-develop quarterly updates on the Supply Chain assistance with Government of Botswana counterpart for sharing with the Transition Management Unit Lead and USG health leads.
REPORTING:
The Supply Chain Technical Advisor will provide a detailed monthly report to the U.S. Department of State, submitted by the 5th day of the following month. Additionally, the Advisor will submit a weekly progress report to the U.S. Department of State (and participate in weekly calls) to include a short paragraph about main successes for that week. The format for reporting may be adjusted with concurrence from the COR.
SUPERVISION:
In addition to LEAP Global supervisors and points of contact, the Supply Chain Technical Advisor will report programmatically to the Department of State Health Assistance / foreign assistance team lead or his/her designee and will have no formal supervisory responsibility. The Advisor will also have an onsite manager/supervisor within the Transition Management Unit, based with the Government of Botswana, who will provide day‑to‑day technical and operational direction consistent with the roles and responsibilities described above.
Qualifications
Master’s degree or local equivalent from an accredited program in Pharmacy, Public Health, Medicine, or Supply Chain Management.
Minimum 7 years of experience in global health initiatives, HIV/AIDS programs, or public health systems management.
Demonstrated experience in public health supply chain management and program development.
Demonstrated experience with procurement, warehousing, distribution, and inventory management of health commodities.
Experience supporting the implementation of electronic inventory management systems and data reporting tools.
Proven ability to build capacity and train government or partner staff in supply chain best practices.
Strong knowledge of HIV/AIDS service delivery, commodities procurement, and public health programs in Sub-Saharan Africa.
Ability to quantitatively and qualitatively analyze program data, monitor performance, and evaluate progress.
Excellent English verbal and written communication skills.
Ability to work independently and collaboratively across governments, multilateral institutions, non-governmental organizations, and the private sector.
Prior experience working with the U.S. government is preferred but not required.
Preferred Criteria
Relevant technical experience obtained in Botswana and strong knowledge of the local health system and cultural context.
Excellent written and oral communication in Setswana.
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Baku
Workplace: remote
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during vacations, absences, breaks, or surge incidents — including monitoring, triage, ticket creation, and runbook execution. Participate in weekend on-call rotation for major incidents.
Qualifications and Skills
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have
Experience in the gaming, payments, or fintech industry, and with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience (workflows, SLA timers, automation rules) and familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences. Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems. ITIL certification (Foundation or higher) is a plus.
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
For more vacancies: Careers | Xsolla
Workplace: remote
Requirements
D365 F&SCM Technical Expertise:
5+ years of hands-on experience with Microsoft Dynamics 365 Finance & Supply Chain Management (F&O)
Strong background in X++ development and D365 technical architecture patterns
Deep knowledge of D365 extensibility: extensions (no overlayering), event handlers, CoC (Chain of Command)
Mastery of Data Entities, DIXF/Data Management Framework, and Business Events
Experience with Lifecycle Services (LCS), Visual Studio, and Azure DevOps for D365 ALM
Familiarity with D365 performance tooling: Trace Parser, SQL insights, LCS monitoring
Integration Architecture:
Proven experience designing enterprise integrations using Azure Integration Services (Logic Apps, Functions, Service Bus, APIM, Event Grid, Data Factory)
Strong understanding of synchronous vs. asynchronous integration patterns and when to apply each
Hands-on experience with OData, REST APIs, and SOAP-based integrations in D365 context
Experience with Dual-write / Dataverse integration scenarios
Ability to design for resilience: dead-letter handling, idempotency, retry policies, circuit breakers
Familiarity with middleware platforms and ESB patterns
Cloud & DevOps:
Solid Azure platform knowledge: compute, storage, networking, and security fundamentals relevant to D365 deployments
Experience with CI/CD pipelines, branching strategies, and ALM in D365 projects
Understanding of Azure Active Directory, managed identities, and OAuth 2.0 in integration security
Soft Skills & Delivery Experience:
Experience delivering complex, multi-country ERP implementations
Ability to communicate architecture concepts clearly to both technical and business stakeholders
Comfortable operating across the full project lifecycle: discovery, design, build, test, go-live, and hypercare
Nice to have
Experience with Power Platform (Power Apps, Power Automate, Power BI) in enterprise D365 context
Knowledge of D365 Finance or SCM functional processes (GL, AR/AP, procurement, inventory, WMS, manufacturing)
Familiarity with Microsoft Copilot and AI capabilities in Finance & Operations apps
Experience with ISV solutions commonly layered on D365 F&SCM
Microsoft certifications: MB-500 (D365 Finance & Operations Developer), AZ-204 (Azure Developer), or AZ-305 (Azure Solutions Architect)
Background in large enterprise, multi-wave ERP rollouts
Exposure to Dynamics AX 2012 migrations to D365 cloud
Responsibilities
Solution Architecture & Design:
Design end-to-end technical architecture for D365 F&SCM solutions, including integration landscape, data architecture, and customisation strategy
Produce Solution Blueprint documents, architecture decision records (ADRs), and technical design documents
Define and enforce best practices for development, extensions (no overlayering), and system performance
Ensure solutions are scalable, maintainable, secure, and aligned with Microsoft's recommended methods
Conduct fit/gap analysis and translate business requirements into technical designs
Integration & Data:
Own the integration architecture across all workstreams — ERP to ERP, ERP to CRM, ERP to third-party, and cloud-native services
Design data migration strategies and govern data quality and data architecture throughout the project lifecycle
Define and review integration security, error handling, retry logic, and operational monitoring
Evaluate and recommend Azure Integration Services components appropriate to each use case
Technical Leadership:
Provide technical oversight and mentoring to development and integration teams
Collaborate with Functional Architects and Consultants to bridge business and technical domains
Define DevOps practices: CI/CD pipelines, ALM governance, LCS environment strategy, and release management
Ensure security, compliance, and governance standards are met across all technical deliverables
Drive performance optimisation and proactive troubleshooting in complex environments
Presales & Client Engagement:
Support presales activities including solution design, estimation, and RFP responses
Act as a trusted technical advisor to clients, guiding them on architecture trade-offs and Microsoft platform direction
Contribute to capability building, internal communities of practice, and knowledge sharing
We offer
Projects for such clients as PayPal, Wargaming, Xerox, Philips, Adidas and Toyota
Competitive compensation that depends on your qualification and skills
Career development system with clear skill qualifications
Flexible working hours aligned to your schedule
Options to work remotely
Corporate medical insurance covering services of private and public medical centers
English courses online
Corporate parties and events for employees and their children
Internal conferences, workshops and meetups for learning and experience sharing
Gym membership compensation
5 days of paid sick leave per year with no obligation to submit a sick-leave certificate
Any questions?
Tatyana
hh@itransition.com
Location: Dhahran, Saudi Arabia
Eram Talent is seeking a talented UI/UX Designer to join our team. As a UI/UX Designer, you will be responsible for creating intuitive and visually appealing user interfaces and experiences for our clients' websites and applications. You will collaborate closely with our development team and clients to understand user needs and translate them into effective design solutions.
Eram Talent is a leading talent acquisition company that provides exceptional recruitment solutions to clients across various industries. Join our team and contribute to our mission of connecting top professionals with great companies.
Responsibilities:
A solid understanding of the user-centered design process and related methodologies. Ability to design highly usable interfaces for multiple devices and channels - internet, intranet, mobile devices, tablets and touch screens etc. Ability to produce high-quality creative designs to tight deadlines.
Requirements
a) Bachelor's Degree in Graphic Design, Computer Science, Human Computer Interaction, Digital Art, Management Information Technology (MIS) or an equivalent major.
b)
Minimum 3 years’ experience as a UI/UX Designer.
c) Previous experience in user experience and creative design for web applications, portals and mobile applications.
d) A solid understanding of the user-centered design process and related methodologies. Ability to design highly usable interfaces for multiple devices and channels - internet, intranet, mobile devices, tablets and touch screens etc. Ability to produce high-quality creative designs to tight deadlines.
d) Proficient with design tools (such as Figma, Sketch, Adobe XD, Illustrator, Photoshop).
Location: Argentina; Mexico; Colombia; Brazil; Uruguay
Role Overview
Our client is seeking a Senior Accounting Associate based in Latin America to handle the day-to-day execution of core accounting functions for a fast-growing, multi-site U.S. manufacturing company. This is a hands-on, detail-intensive role — the Senior Accounting Associate will book journal entries, perform reconciliations, maintain the general ledger, process transactions, and produce close deliverables on a recurring cycle.
This position requires a strong combination of manufacturing accounting experience, month-end close ownership, Accounts Payable (AP) expertise, C1/C2 English proficiency, and previous experience supporting U.S.-based companies or the U.S. market.
Day-to-Day Accounting Execution
Prepare and book journal entries, accruals, deferrals, reclassifications, and month-end adjusting entries across multiple entities. Perform account reconciliations on a recurring cycle — cash, AR, AP, prepaids, fixed assets, intercompany, and clearing accounts. Maintain and update the general ledger — ensure transactions are properly classified, coded, and posted on time. Process and review accounts payable transactions, ensuring proper coding, approval documentation, and timely entry. Process and track accounts receivable transactions, including invoicing support and collections follow-up as needed. Reconcile bank accounts, credit card statements, and intercompany balances. Prepare supporting schedules, workpapers, and reconciliation files for the monthly close.
Close Process & Reporting
Execute assigned close tasks on schedule — this role will own specific deliverables within the monthly close calendar. Prepare monthly financial schedules, flux analysis, and variance explanations for review by the Accounting Manager. Compile data and produce management reports, cost summaries, and project-level financial data as requested. Maintain organized, audit-ready documentation for all journal entries, reconciliations, and supporting schedules.
Manufacturing & Project Accounting Support
Enter and reconcile job cost transactions, material receipts, and work-in-progress entries. Track project-level costs, labor allocations, and inventory transactions in the ERP system. Flag and escalate cost discrepancies, coding errors, or missing documentation to the Accounting Manager and operations contacts. Assist with project profitability reporting, margin schedules, and manufacturing variance analysis.
Process Improvement & Controls
Build and maintain reconciliation templates, close checklists, and standard operating procedures for recurring accounting tasks. Identify and flag errors, inconsistencies, or gaps in transaction processing and documentation. Prepare audit and tax schedules, pull supporting documentation, and respond to auditor and tax preparer requests. Support ERP system maintenance — help clean up chart of accounts, standardize coding, and improve reporting accuracy.
Required Qualifications
Bachelor's degree in Accounting, Finance, or equivalent. Minimum 2 years of public accounting experience (Big 4, national, or large regional firm — international equivalents accepted). 4+ years of total accounting experience. Strong working knowledge of U.S. GAAP, including accrual accounting, revenue recognition principles, and cost capitalization. Hands-on experience preparing journal entries, account reconciliations, accruals, and month-end close deliverables. Strong Excel skills — pivot tables, VLOOKUP/XLOOKUP, data manipulation, and reconciliation workbooks. Experience with ERP or accounting systems (NetSuite, QuickBooks, or similar). Professional-level English proficiency — written and verbal. Ability to work independently with minimal supervision across time zones. Reliable internet connection and dedicated home office setup. Available to overlap with U.S. Eastern Time business hours (minimum 6 hours of overlap daily).
Key Responsibilities
Record and post daily financial transactions, including journal entries, vendor invoices, cash receipts, and expense reports
Perform daily cash reconciliations across multiple bank accounts and resolve discrepancies
Support the monthly close process, including accruals, reconciliations, and journal entries
Maintain accurate and organized financial records to ensure audit readiness
Assist with accounts payable and accounts receivable processes
Collaborate with operations and purchasing teams to ensure proper expense coding and timing
Prepare supporting schedules for balance sheet and income statement accounts
Assist in the preparation of monthly and quarterly financial reports
Support audits and provide documentation to external auditors and tax advisors
Contribute to process improvements and internal control enhancements
Requirements
Manufacturing accounting experience.
Strong month-end close experience and ownership.
Solid Accounts Payable (AP) experience.
C1/C2 English proficiency
, with the ability to communicate fluently with U.S. clients and teams.
Previous experience supporting U.S.-based companies or working within the U.S. market.
Nice to Have
Experience with job costing or project accounting
Exposure to multi-entity or multi-state environments
Familiarity with inventory or cost accounting concepts
Interest in growing into a senior accounting or financial analyst role
Benefits
Work for the most exciting companies in the North American Market.
Flexible schedules.
Work from anywhere.
Highly competitive compensation.
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
Technical Service Operations Lead (TSO Lead), Kuala Lumpur
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to have:
Experience in the gaming, payments, or fintech industry.
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
BENEFITS
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: Careers | Xsolla
Location: Sydney
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations
New York, NY
Washington, DC
San Francisco, CA
About the Role
Cloudflare’s architecture is built on a homogeneous edge: every server in over 330 cities runs every service—from L4/L7 proxies (FL2, Pingora) and DNS to the Workers runtime, cache, and storage. While this design maximizes hardware utilization, it creates a difficult distributed attribution problem. Machine-level telemetry tells us how loaded a server is, but not which product, customer, or upstream service is responsible for that load.
MAPS (Metrics and Analytics for Product Segmentation) is a newly formed team building the core instrumentation, collection, and data platform to solve this from the ground up. We are architecting a system to continuously measure CPU, network bandwidth, memory, and storage utilization across the entire global fleet without sampling—attributing resource consumption both to the underlying system service and to the specific product, account, and zone being served.
The data MAPS produces serves two critical functions at Cloudflare:
Real-Time Control Plane: MAPS is the primary telemetry input for Cloudflare’s next-generation global load balancer, shifting traffic management from open-loop heuristics to closed-loop routing driven by real-time, per-service resource capacity and consumption (within seconds).
Fleet Economics & Capacity Planning: MAPS provides the long-term analytical dataset in ClickHouse used to map product demand forecasts to physical hardware requirements, calculate true cost-to-serve per product, and drive multi-year infrastructure investments.
What You’ll Do
You will work across the full lifecycle of a greenfield, high-throughput telemetry system running on every machine at the Cloudflare edge:
Host-Level Instrumentation ("Outside View"): Build and maintain low-overhead Linux daemons (netacctd, maps_collector) in Rust and C that use eBPF (cgroup_skb) and cgroup v2 accounting to measure per-service resource consumption directly from the kernel.
High-Performance Client Libraries ("Inside View"): Architect non-blocking, zero-allocation reporting SDKs in Rust and Go used by Cloudflare’s highest-throughput data-plane services to report per-request resource usage and product attribution over local Unix domain sockets.
Edge Aggregation & Streaming: Build the per-machine collector daemon that ingests millions of events per second, performs bounded in-memory time-window aggregation, serves low-latency gRPC streams to the global load balancer, and flushes batch rollups to ClickHouse.
Reconciliation & Correctness: Solve complex attribution problems—such as reconciling kernel-level cgroup measurements against application-reported metrics, and attributing resource usage when one multi-tenant service executes work on behalf of another.
Cross-Team Architecture: Partner directly with the engineering teams behind Cloudflare’s core proxies, runtimes, and storage engines to instrument their critical paths without degrading tail latency.
What We’re Looking For
Strong systems programming experience in Rust, Go, or C, with a solid grasp of memory layout, concurrency, and performance-critical code paths.
Experience designing and operating latency- and resource-sensitive server infrastructure or high-throughput data pipelines at scale.
Strong fundamentals in Linux systems internals—processes, cgroups, sockets, and how the kernel accounts for compute, memory, and I/O.
Proven ability to work across organizational boundaries: reading unfamiliar codebases, aligning with other infrastructure teams, and driving complex integrations to completion.
A pragmatic approach to owning outcomes—from kernel-level data collection and wire protocols (protobuf/Cap'n Proto) all the way to the analytical tables consumers query.
Bonus Points
Hands-on experience writing and verifying eBPF programs, or deep familiarity with the Linux networking stack and scheduler.
Experience designing schemas and query patterns for distributed columnar databases (particularly ClickHouse) at high ingestion rates.
Background in profiling, benchmarking, and debugging performance bottlenecks in production Linux environments (perf, PMU counters, flamegraphs).
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Barcelona, Spain
Workplace: hybrid
About seQura
seQura provides innovative, flexible and easy-to-use payment technologies that help merchants acquire, convert and retain more customers. We make a difference in sales performance by tailoring our solutions to different sectors, to address their unique pain points and deliver superior results in Retail, Education, Eyewear and Travel. We also empower smart shopping to consumers who seek more value, convenience, and flexibility in their shopping, with new payment experiences that allow them to save, access interest-free credit, or pay in small, comfortable installments of up to 24 months.
Born in Barcelona, seQura is a privately-owned fintech, currently expanding throughout southern Europe and Latin America, growing above 50% CAGR. Over 6000 businesses, almost 3 million shoppers, and almost 400 employees continue to rate us as one of the most loved and trusted fintechs out there.
About the role
🤓
Finance at SeQura has evolved to building the infrastructure that powers forward-looking, insight-driven decisions. We are looking for builders, not classic FP&A profiles: people who have worked hands-on with AI tools, structured real databases, understand the business deeply, and get energy from turning messy manual processes into clean, automated ones. If you are excited by the idea of building an AI-first finance data platform for forecasting, planning, reporting, and decision-making, this role is for you.
What challenges you'll be solving
🚀
Build the financial data backbone of SeQura.
Help design, build, and maintain the single source of financial truth across P&L, cash flow, balance sheet, and unit economics; the data layer that everything else relies on.
Build tools, not reports.
Use AI (Claude), automation, and our data stack to create the models, pipelines, and tools that replace manual work and make insight available in real time.
Proactively find and kill inefficiency.
Proactively hunt down slow, manual, or fragile processes and re-engineer them. Own the problem end to end from spotting it to shipping the fix that sticks.
Partner with the business.
Work as a true finance partner through budgeting, forecasting, variance analysis, scenario planning, but with the goal of building the systems that make this faster and sharper every cycle.
Move to continuous, driver-based planning.
Help shift to rolling, driver-based forecasts and dynamic scenario analysis, powered by the infrastructure you build.
Turn data into decisions.
Prepare Board-, leadership-, and investor-ready materials that turn complex data into clear recommendations and build the tooling that makes producing them near-automatic.
Raise the bar on the stack.
Drive adoption of our finance and analytics tools (AI, Abacum, BI, automation, anomaly detection) to improve scalability, reduce manual work, and increase trust in analytics. Proactively identifying opportunities to automate before being asked to do so.
Help build a real-time decision engine.
Contribute to a Strategic Finance function that runs on ownership, automation, and analytical rigor, not manual reporting.
What we offer
😎
We have a strong and sustainable foundation, where we provide a secure and reliable workplace. You have the freedom and trust to make the best contribution possible.
One of our most valued strengths by our employees is our fellowship and supportive culture, which fosters a sense of belonging by working closely with our values. With us, you will have challenging projects to work on and push your skills and knowledge.
In addition, we are very proud of the unique office we have, which offers a comfortable and inspiring environment to work in with everything you need.
23 vacation days + 2 days of free disposal per year.
Professional development workshops or seminars.
Flexible compensation plan for transportation, restaurants, and kindergarten with Cobee.
Health insurance discounts with Sanitas and Adeslas.
Urban mobility by using your own bike with Kleta.
Free access to healthy, organic, and sustainable fruits.
Moreover, we offer a
Wellness Program
that embraces a holistic approach by covering 6 areas (occupational, physical, financial, emotional, social, and environmental consciousness). Each area will include various activities, and you'll be able to choose from 34 different activities that best meet your needs to configure a plan that best works for you.
What you’ll need 🤝
Genuinely curious and relentless; someone who actively questions existing processes, experiments with new tools (including AI), and has a track record of finding better ways to do things without being asked. We're not looking for someone who waits for permission to improve.
Bachelor’s degree in Finance, Accounting, Economics, Engineering, or a related field.
3+ years of experience in FP&A, Strategic Finance, or a similarly analytical role in a high-growth fintech, SaaS, lending, or other complex environment.
Proven ability to build and run driver-based financial models across P&L, cash flow, balance sheet, and unit economics.
Strong bias for action, with the ability to turn ambiguity into clear structure, decisions, and adopted solutions.
Systems thinker with strong analytical rigor and attention to detail.
Excellent communication and stakeholder-management skills, with the ability to translate complexity into clear business insight.
Active use of AI tools in day-to-day work, not just awareness, but genuine integration into how you work. Someone who has already replaced manual tasks with automation and who keeps looking for the next one.
Strong Excel and financial systems skills; experience with NetSuite, Abacum, and Embat is a plus.
Fluent in English; Spanish is a strong plus.
We kindly ask that you submit your
CV in English,
as it is the official language of our community.
We promote equal opportunity to all, regardless of age, color, gender identity, medical condition, physical or mental disability, race, religion, sexual orientation, or other characteristics. We have an inclusive environment, and respect is above all.
Do you want to be part of the change? Join us!
👇
Location: San Francisco
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
We are looking for an engineer with strong experience in machine learning and solid foundations in math and computer science to join our growing Post-Training team at Baseten.
THE ROLE
Custom models are instrumental to the success of Baseten customers. By inference volume, the overwhelming majority of traffic at Baseten is to and from models that have been post-trained in some way, whether that be through reinforcement learning, supervised finetuning, a recent technique from the literature, or an in-house research technique from Baseten. The Post-Training team is responsible for the success of our customers’ post-trained models, and we employ a wide array of techniques to produce models that are more efficient and higher quality than even the biggest closed source models for the customer’s specific needs.
Your role as a research engineer is to build the in-house tooling to support all of this. We care about training a wide spectrum of different model architectures with a variety of techniques efficiently and at scale. At times this involves zooming deep into a particular technical topic, but more often it involves working across the stack as a whole - systems-level concepts like Kubernetes, cgroups, storage systems, and networking topologies, as well as PyTorch distributed tensor computation, and GPU kernels.
The Manifesto: https://labs.baseten.co/manifesto
RECENT RESEARCH
- Dense, on-policy or both? https://www.baseten.co/research/dense-on-policy-or-both/
- Repeated kv cache for long-running agents https://www.baseten.co/research/repeated-kv-cache-for-long-running-agents/
- Distillation without the dark – replicating black-box on-policy distillation on Baseten https://www.baseten.co/research/distillation-without-the-dark/
We don’t have a rigid set of skills, but here’s some of what we’re looking for:
- A deep understanding of modern ML techniques and tools for training transformers
- Advanced experience in a tensor/array computation library like PyTorch, TensorFlow, Jax, or similar
- A detailed understanding of transformer training parallelism strategies like data parallelism, sharded data parallelism, tensor parallelism, pipeline parallelism, context parallelism
- The experience and knowledge to profile and improve the performance of a distributed GPU program in PyTorch or a similar library
- The ability to perform roofline analysis on a transformer training setup
- A willingness to dive into messy problems, work with researchers, derive specifications by asking important questions, and execute
- Familiarity with HPC and distributed computing platforms like Slurm, Ray, Kubernetes, and Dask
- Familiarity with cluster networking technology like Infiniband, RoCE, GPUDirect
- Solid fundamentals in operating systems concepts like processes, files, kernel drivers, containerization, and networking protocols
- A sense of creativity and willingness to ask difficult questions about our approach, assumptions, and tooling choices
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Brazil
About Turing
Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at
www.turing.com
.
*This is a remote role and can be performed anywhere in Brazil/Colombia*
The Role
We are looking for a Research Engineer to help deliver frontier-quality datasets, RL environments, and evaluations that improve state-of-the-art models for a frontier AI lab client. You will work directly with the client's researchers and engineers, turning inbound requests and post-training goals into concrete technical proposals and data/environment specifications, and then owning the technical execution: building the quality and verification systems that ensure what we deliver meets extremely high standards for correctness, realism, diversity, difficulty, and measurable model lift.
Most of this work is bespoke and custom, built for one client's evolving needs.You'll typically stay attached to a single frontier lab client so you can build real context and a working relationship with their team, with flexibility to support other accounts when needed. Because bespoke work is judged on both turnaround time and quality, both matter equally here.
This role is designed for candidates with experience
building
and
improving
deep learning systems, especially where strong results depend on data quality, data curation, denoising, synthetic data generation, and rigorous evaluation. You'll operate in one or more of the following capability areas:
Coding and software engineering agents (repositories, unit tests, debugging, tool use, code reviews, long-horizon workflows)
RL environments and verifier-based training (tasks, rewards/verifiers, trajectories, evaluation harnesses)
Multimodal data and reasoning (text + images + documents + tables/charts; optional audio/video)
STEM reasoning (math, physics, chemistry, bio, engineering – solution verification and error analysis)
Modern embodied AI / VLM-driven agents (vision-language(-action) models, embodied task suites, tool/sensor/action abstractions, long-horizon interaction data)
What You'll Do
1) Own data and environment quality from an AI researcher perspective
Respond to inbound requests from the client and translate ambiguous, evolving research goals into a technical proposal and clear data requirements: target skills, failure modes, difficulty calibration, coverage, and success metrics.
Provide the technical feasibility assessment, assumptions, acceptance criteria, and evaluation requirements needed to scope the contract or statement of work.
Define what “good” looks like by creating detailed rubrics, counterexamples, and boundary cases (what to include vs. exclude).
Perform deep, detail-oriented audits of produced data: spot subtle errors, reward hacking opportunities, leakage, ambiguity, inconsistent assumptions, and distribution shifts.
Drive iterative improvements using evidence: group failures (for example, by semantic similarity) to find the underlying gap, then turn that into concrete instructions for the production team — better few-shot examples, explicit counterexamples, clearer guidance on what's causing rejections.
2) Design and build datasets and RL environments for your capability area(s)
Contribute to or lead the design of:
Task suites (single-step and long-horizon workflows)
Ground-truth signals (verifiers, unit tests, structured checks, reward functions, automatic validators)
Environment interfaces (APIs, tool schemas, state abstractions, database schemas, simulator-like dynamics)
Depending on your mapped capability area(s), you may focus on:
Coding / SWE agents: data reflecting real development work (codebase navigation, bug localization, patching, tests, code reviews, CI-like constraints, refactors, security fixes).
Multimodality: tasks that test true multimodal reasoning (chart reading, document QA, UI understanding, diagram-based STEM reasoning, OCR-aware tasks).
STEM: tasks with verifiable solutions (symbolic checks, reference solvers, numerical validation, step consistency, unit sanity).
Modern embodied AI / VLM-driven agents: interaction data and environments for vision-language(-action) models.
3) Build robust validation, denoising, and synthetic data systems
Build project-specific verification systems that combine deterministic checks, model-based evaluators calibrated against gold sets, and targeted human review.
Implement automated validation and filtering to achieve frontier-grade signal-to-noise: deduplication, decontamination, leakage checks, consistency checks, difficulty and diversity controls.
Develop synthetic data generation and augmentation pipelines where appropriate: programmatic task generators, controlled perturbations, scenario templating, simulator-/tool-driven rollouts.
Create documentation and data cards: dataset intent, known limitations, recommended use, and evaluation linkage.
4) Use evaluations and training runs to prove impact
Design and run evals that reflect the client's intended usage.
Produce analysis that connects data to outcomes: pre/post comparisons, error breakdowns, ablations that identify which data attributes drive lift.
When needed, run in-house fine-tuning or RL-style experiments (or partner with research) to demonstrate that the data/environment improves model behavior in measurable ways.
5) Collaborate effectively with large production teams without being ops-heavy
Give technical direction to the distributed expert network producing the data, by providing clear specs, examples, edge cases, and fast feedback loops based on audits and quantitative signals.
You own technical translation, acceptance criteria, evaluator and verifier design, quality diagnosis, and the technical release recommendation. The Strategic Project Lead owns production execution, staffing, throughput, project cost, and recovery.
You are expected to be highly engaged in reviewing and improving outputs from large annotation/creation efforts, but not primarily responsible for hiring, staffing, or people operations — that sits with the SPL.
Communicate directly with the client on technical findings, quality risks, and recovery options. Align changes to scope, schedule, or external commitments with the account and delivery owners.
Who We're Looking For
4–5 years of experience building or improving deep learning systems where data quality mattered materially (training, post-training, evals, or agentic systems).
Strong intuition for the “data ingredients” that drive model improvements: what to collect, what to filter, what to synthesize, and how to measure.
Ability to communicate clearly with researchers and engineers: turning research objectives into concrete specs, and turning messy outputs into actionable insights.
Comfortable being the direct technical point of contact for a client, including explaining setbacks or trade-offs when things don't go as planned.
Demonstrated ability to be extremely detail-oriented in diagnosing subtle data quality issues and failure modes.
Solid programming ability with a bias for shipping: Python proficiency required; comfort with SQL/structured data workflows strongly preferred; for coding-focused work, proficiency in a major language (e.g., C++, Java, Go, Rust, JS/TS) is a plus.
Comfort designing quality systems: rubrics, validation scripts, gold sets, sampling strategies, statistical checks, slice-based evaluation, human-in-the-loop review loops grounded in measurable criteria.
Direct experience with a frontier AI lab is not required, and is uncommon in the LATAM market — what matters most is hands-on engineering depth and the ability to operate with ambiguity.
Strong pluses
RL or post-training experience (any of: RLHF/RLAIF, verifier training, reward modeling, RL fine-tuning, environment design).
Experience with agentic evaluation (tool use, multi-step workflows, long-horizon tasks, trajectory analysis).
Multimodal expertise (document understanding, charts, diagrams, OCR, UI/vision grounding; audio/video optional).
STEM depth (math/physics/engineering) with an eye for verifiability and rigorous correctness.
Modern embodied AI / VLM-driven agent experience (vision-language(-action) models, interaction datasets, embodied evals, long-horizon grounding, tool/sensor/action interfaces).
Systems thinking: ability to “simulate” an application's API/data schema and design tasks that realistically reflect real-world constraints and workflows.
Why Turing
Work directly with a frontier AI lab, at the cutting edge of post-training and RL environment design, embedded in a real research relationship rather than a rotating set of anonymous tasks.
Real impact (path to AGI): your datasets and environments will directly influence the trajectory toward Artificial General Intelligence and, ultimately, Superintelligence.
High autonomy and fast iteration, with a Strategic Project Lead handling scaling and resourcing so you can stay focused on the technical approach and quality bar.
Talent-dense team, where you'll find rapid iteration and an exceptional learning curve.
Values
We are client first:
We put our clients at the center of everything we do, because their success is the ultimate measure of our value.
We work at Start-Up Speed:
We move fast, stay agile and favor action because momentum is the foundation of perfection
We are AI forward:
We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity.
Advantages of joining Turing
Work at the frontier of AI
, helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks.
Contribute to leading-edge AI research
and showcase your work at top conferences such as ICLR, ICML, and NeurIPS.
Bring frontier AI innovation to the enterprise
, applying lessons learned from leading AI labs to solve real-world business challenges.
Collaborate with and learn from exceptional colleagues
with deep AI experience from Google, Meta, Amazon, and other leading technology companies.
Move at the pace of AI innovation
, with the speed, ownership, and impact of a startup.
Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
For applicants from the European Union, please review
Turing's GDPR notice here
.
Location: British Columbia
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications & Skills:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Experience in the gaming industry is required. Payments or fintech industry experience is a plus.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
The listed range is specific to British Columbia and varies based on factors such as location and experience.
Location: Hong Kong, Hong Kong SAR
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
You will join our Data & Analytics team, which owns two core data domains end to end:
• Public market data — trades, quotes, funding, and full order-book data continuously captured from global crypto exchanges at petabyte scale.
• Proprietary trading data — orders, fills, positions, balances, and settlement activity streamed from internal desks and systems.
We are one team rather than separate engineering and analytics functions. The same people build pipelines, model data, validate its correctness, and answer the business questions it supports. You will see data problems through end to end: from the exchange connection or internal source through to the analysis produced from it.
This is an exciting time to join. We are rebuilding the platform on ClickHouse, Apache Iceberg, and Kafka while continuing to support live trading. The work combines substantial platform design with hands-on ownership of business-critical data.
What You’ll Be Doing
• Build and operate pipelines that bring market and trading data into our platform, including ingestion, parsing, normalization, validation, and storage.
• Build and extend Python- and SQL-based datasets and data models used by trading desks, quants, research, and analytics teams.
• Own data correctness through source reconciliation, data-quality and completeness checks, gap and duplicate detection, backfills, and replays.
• Investigate discrepancies end to end. Trace unexpected numbers through the pipeline to the source and fix root causes rather than symptoms.
• Onboard new exchanges, venues, products, and internal data sources, addressing real-world external-feed behaviour including authentication, rate limits, disconnects, missing history, and schema changes.
• Support data users through query support, data access, APIs, and client libraries.
• Operate what you build, including monitoring, alerting, and incident response for owned pipelines and datasets.
• Contribute to the migration toward ClickHouse, Iceberg, Kafka, and Kubernetes by running new and legacy paths in parallel, reconciling results, and cutting over safely.
• Use AI coding assistants and LLM tooling to improve development, debugging, and data investigation, while applying sound judgement and independently validating outputs.
• Depending on team needs and your strengths, develop deeper expertise in either real-time platform and pipeline engineering or proprietary trading-data datasets and analysis. Both are core to the team.
What We Look For In You
• Bachelor’s degree or above in Computer Science, Engineering, or a related quantitative field.
• 3–5 years of hands-on experience in data engineering, software engineering, or analytics engineering.
• Strong production-quality programming skills in Java, Python, or both.
• Sound data-modelling judgement. You can design schemas that scale with evolving data and use cases, including keys, granularity, partitioning, and schema evolution.
• Ability to reason about query behaviour and performance over large datasets.
• Demonstrated production ownership. You have designed, delivered, and operated a pipeline, service, or dataset that other teams depend on, including its reliability, monitoring, and failure modes.
• Rigour in data correctness. You validate outputs before they reach users, cross-check against independent sources where possible, and treat silent data errors as serious defects.
• Structured problem-solving under uncertainty. You can decompose ambiguous data discrepancies, form and test hypotheses, and reach defensible conclusions while clearly stating assumptions and outstanding verification needs.
• Strong initiative and persistence. You identify gaps, act without waiting for direction, work through difficult problems, and get up to speed quickly on unfamiliar systems and domains.
• Strong communication skills in both Chinese and English.
Nice to Have
• Experience in crypto, market data, trading systems, or trading operations.
• Strong Java systems-engineering capability, including JVM and concurrency fundamentals, profiling, performance tuning, and reliable high-throughput services.
• Strong Python data-engineering capability, including pandas, Polars, PyArrow, or Spark; experience with vectorisation, memory behaviour, and processing datasets larger than memory.
• Experience delivering tested, packaged Python tooling that other teams depend on.
• Depth in trading-data analysis, such as reconstructing positions from fills, balances from transfers, or PnL across settlement or expiry boundaries.
• Experience reconciling derived trading data against authoritative sources and resolving discrepancies between systems.
• Experience with real-time streaming pipelines, ideally Kafka, including ordering, gap detection, checkpoints, restart recovery, and replay.
• Hands-on experience with time-series or analytical databases, including partitioning, retention, and query-performance tuning at scale.
• Exposure to Apache Iceberg, Parquet, Spark, gRPC, Kubernetes, or cloud data infrastructure.
• Experience building connectors to external REST or WebSocket APIs.
Working Model
• Hong Kong, onsite (in-office).
Perks & Benefits
• Competitive total compensation package.
• Learning and development programs and education subsidy for employees’ growth and development.
• Various team-building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependents.
• More that we would love to tell you about during the process.
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on a business of operating a virtual asset trading platform in Hong Kong.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
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