Location: Remote, USA
About the Role
As a Senior Instructional Designer, you will join Chime’s Operations and Member Experience Learning & Development team to design highly engaging, interactive, and modern learning strategies and experiences for our agents across our BPOs. You will apply your knowledge of adult learning methodologies to drive business outcomes through the development of a broad range of innovative learning solutions (e.g. instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning) that promote transfer, retention, and application. You are a creative and analytical problem solver, and you have a passion for customer service.
Your work - execution and continuous improvement - will impact thousands of BPO employees and millions of Chime members. This role requires someone who thrives in a flat, fast-moving organization using lightweight processes, creative ideas, and quick iteration to make a significant impact.
In this role, you can expect to
Act as a learning consultant to our Disputes Experience line of business; gaining a deep understanding of the business and metrics to craft and recommend learning strategies to drive strong business outcomes.
Proactively collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives.
Flex your analytical muscle to evaluate the effectiveness of learning programs and uncover opportunities to enhance agent skills and performance through learning
Apply adult learning principles and instructional design standard methodologies to create engaging & interactive learning solutions and compelling course content, material/media (audio, video, simulations, games, etc.)
Own the end-to-end design and development of learning content, including modes of assessment to measure the effectiveness and application of training.
Analyze and apply trends and standard methodologies in instructional design and learning technologies to continue to elevate all agents' learning experiences.
Design learning that reflects an understanding of the diversity of learning styles to ensure that your learning solutions resonate with our increasingly global and diverse audience.
To thrive in this role, you have
You have an eye for design, a serious obsession with learning and a proven ability to tie learning events to measurable outcomes that reflect our mission and culture.
Subject matter expertise in adult learning theory and instructional design best practices in all modalities with the ability to convert strategies to effective and engaging learning experiences.
7+ years of experience designing and developing multi-modality learning (eLearning, instructor-led, video, etc.), including system simulations, branching scenarios, and other in-depth e-learning solutions
Experience analyzing source material and creating design documents to share with developers
Experience leveraging AI tools in your daily workflow to accelerate learning outputs, while evaluating those outputs to maintain learning quality and business outcomes
Experience working in an agile and waterfall (ADDIE) design environment
Excellent communication and relationship skills with strong capabilities to partner with team members across all levels.
Strong data analysis skills with experience designing an evaluation strategy using data/metrics to meet business and learning objectives and drive performance improvements.
Demonstrated experience designing and developing high-impact blended learning solutions in 2 or more learning authoring tools: i.e. Articulate 360 (Rise & Storyline), Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, Canva, etc.
Ability to create and manage clear project plans outlining stakeholder responsibilities, timelines, needs, and risks.
Experience driving outcomes through vendor partnerships and contact centers is a plus.
Strong aptitude in graphic design, video and audio production is a plus.
Ability and willingness to travel domestically and internationally, approx. 10% of the time.
#LI-Remote #LI-LB1
Below is the base salary offered for this role and level of experience. Full-time employees may also be eligible for bonus(es), competitive equity, and benefits. For commissioned roles, the base salary listed in this job description does not include incentive/variable pay. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
Wage Notice
$116,000
—
$160,000 USD
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location.
💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
🏝 Generous vacation policy and company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to family planning reimbursement
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact:
accommodations@chime.com
.
To learn more about how Chime collects and uses your personal information during the application process, please see the
Chime Applicant Privacy Notice
.
Location: India
You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform.
This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice.
We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching.
What You'll Do
Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients
Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc.
Support your clients in setting up either person or career goals, relationships, etc
Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform.
Requirements
Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling / Clinical Psychology
Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.)
ICF Coaches must have at least 200 coaching hours
Counsellors and Clinical Psychologists must have at least 300 clinical hours post graduation
Candidate must be proficient in English and Urdu
Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritized
Location: India
You will be a practitioner on our telehealth platform 'Intellect', where your role is to support our clients' mental health and personal growth based on the individual needs and goals. This is delivered primarily through scheduled 30-minute video sessions on our platform.
This is a freelance remote role with the flexibility to decide your business hours. Local candidates are preferred but others can still be considered. This role is a great opportunity to supplement your current job or private practice.
We're seeking to partner with International Coaching Federation (ICF) Coaches, Clinical Psychologists, and counsellors to be part of a community working collaboratively to bring greater mental health access to the public to provide mental health coaching.
What You'll Do
Provide 1-on-1 telehealth professional or mental health coaching for Intellect’s clients
Focus on sub-clinical cases such as work stress, procrastination, work-life balance etc.
Support your clients in setting up either person or career goals, relationships, etc
Collaboratively work with the internal clinical team by suggesting improvements to the program and the platform.
Requirements
Has an active International Coaching Federation Certification OR a Master / Postgraduate Diploma training in Counselling / Clinical Psychology
Skilled in coaching techniques and/or evidence-based approaches (e.g. Cognitive Behavioural Therapy, Motivational Interviewing, DBT, SFBT, etc.)
ICF Coaches must have at least 200 coaching hours
Counsellors and Clinical Psychologists must have at least 300 clinical hours post graduation
Candidate must be proficient in English and Kannada
Candidates with prior experience in EAP, counselling working adults or coaching managerial roles are prioritized
УдалённоIndia
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Требования:
— Опыт работы в UX/UI-дизайне не менее 2 лет
— Готовое портфолио или практические работы
— Уверенная работа в Figma
— Опыт преподавания будет преимуществом
— Ответственный подход к работе и развитые коммуникативные навыки
— Готовность проводить занятия очно в Алматы
Задачи:
— Проведение лекционных и практических занятий по курсу UX/UI-дизайн
— Обучение созданию интерфейсов и работе в Figma
— Разбор видов сайтов, редизайн сайтов, лендинги и дашборды, знакомство с Webflow
— Помощь студентам в оформлении портфолио и выполнении проектной работы
Условия:
— Полностью оборудованные аудитории (компьютеры, проектор, доска)
— Группы до 15 слушателей
— Своевременная почасовая оплата
— Частичная вечерняя занятость с 19:00 до 21:50
— Удобное расположение в центре города
Задачи:
— Проводить занятия по разработке программного обеспечения
— Объяснять сложные темы простым и понятным языком
— Вести лекции, практические занятия и воркшопы
— Помогать студентам в работе над проектами и освоении современных инструментов
— Участвовать в развитии учебных программ
— Оценивать прогресс студентов и поддерживать их мотивацию
Требования:
— Опыт разработки от 1 года
— Знание современных языков программирования: Python, C#, HTML/CSS, ASP.NET, Arduino
— Понимание ООП, веб-разработки и баз данных
— Базовые знания кибербезопасности
— Навыки преподавания или наставничества — преимущество
Условия:
— Офлайн-работа в современной академии в центре города
— Оборудованные аудитории: компьютеры, проекторы, доски
— Небольшие группы до 15 человек
— Стабильная и своевременная оплата
— Возможность развиваться как преподаватель и эксперт
— Гибкий график
— Полная занятость
Требования:
— Базовое понимание программирования или цифрового дизайна
— Умение находить подход к детям и подросткам
— Ответственность, терпение и открытость в общении
— Желание развиваться и осваивать новые технологии
— Будет плюсом: Python, веб-дизайн (HTML, CSS, Figma), разработка игр (Roblox Studio, Unity, Construct 3), 3D-моделирование (Tinkercad, SketchUp, Blender), мобильные приложения, Digital Art, основы AI, Arduino
Задачи:
— Проводить увлекательные занятия для детей и подростков 7–15 лет
— Объяснять сложные вещи просто и интересно
— Работать по готовым программам и дополнять их своими идеями
— Помогать ученикам создавать собственные проекты
— Поддерживать интерес, вовлечённость и уверенность учеников
— Давать обратную связь родителям и команде
Условия:
— Работа в офлайн-академии с комфортной атмосферой
— Оборудованные классы: компьютеры, проектор, доска
— Небольшие группы до 15 учеников
— Своевременная оплата труда
— Удобное расположение в центре города
— Возможность влиять на программы обучения и расти вместе с нами
Опыт работы: от 1 года до 3 лет
График работы: гибкий график
Тип занятости: частичная занятость
Основные требования:
— Опыт работы в IT от 1 года;
— Практический опыт разработки ПО или работы в информационной безопасности;
— Уверенное знание одного или нескольких языков: Python, Java, C++, C#;
— JavaScript — преимущество;
— Алгоритмы и структуры данных, ООП, работа с API, клиент-серверная архитектура;
— Базы данных: SQL, PostgreSQL, MySQL, SQLite;
— Основы информационной и сетевой безопасности, модель OSI и стек TCP/IP, криптография, OWASP Top 10, Secure Coding, этичный хакинг;
— Понимание работы Firewall, VPN, антивирусов, IDS/IPS;
— Инструменты: Git, GitHub/GitLab, VS Code, PyCharm, VMware/VirtualBox, Linux (Ubuntu, Kali Linux);
— Docker — преимущество;
— Умение работать с детьми и подростками, грамотная речь;
— Опыт преподавания, сертификаты или портфолио — преимущество.
Задачи:
— Проводить теоретические и практические занятия по программированию и кибербезопасности;
— Обучать детей, подростков и взрослых по образовательной программе академии;
— Разрабатывать и проводить лабораторные работы, мини-проекты и домашние задания;
— Проверять работы и давать обратную связь;
— Готовить студентов к конкурсам, олимпиадам и проектной деятельности;
— Участвовать в развитии образовательных программ.
Условия:
— Оборудованные аудитории: компьютеры, проектор, интерактивное оборудование;
— Небольшие учебные группы до 15 человек;
— Почасовая оплата труда;
— Гибкий график, обсуждается на собеседовании;
— Офис в центре города;
— Методическая поддержка и готовые учебные материалы;
— Профессиональный рост и обучение внутри компании.
Основные требования:
— Высшее образование
— Опыт работы в веб-дизайне от 3 лет
— Хорошее знание UX/UI и современных принципов веб-дизайна
— Уверенное владение Figma
— Adobe Photoshop и Illustrator — плюс
— Понимание адаптивного и responsive-дизайна
— Умение находить подход к студентам и понятно объяснять материал
— Ответственность, коммуникабельность, внимательность и инициативность
Чем предстоит заниматься:
— Проводить теоретические и практические занятия по веб-дизайну
— Обучать основам UX/UI, композиции, типографики, цвета и визуальной иерархии
— Учить создавать современные адаптивные веб-интерфейсы
— Работать в Figma и других инструментах веб-дизайна
— Готовить практические и проектные задания
— Проверять работы студентов и давать конструктивную обратную связь
— Сопровождать студентов в работе над проектами
Условия:
— Офлайн-формат работы, частичная занятость
— График: понедельник и пятница, с 09:00 до 18:00
— 2–3 занятия в неделю в зависимости от нагрузки, минимум 2–3 пары за один приезд
— Оплата — 4 500 ₸ за занятие 80 минут
— Небольшие группы студентов
— Возможность делиться опытом и развиваться вместе со студентами
Основные требования:
— Высшее образование
— Опыт работы от 3 лет
— Уверенное владение CorelDRAW
— Знание основ компьютерной графики и проектирования
— Понимание работы с векторной и растровой графикой
— Умение находить подход к студентам и понятно объяснять материал
— Ответственность, коммуникабельность, внимательность и инициативность
Чем предстоит заниматься:
— Проводить практические занятия по компьютерной графике и проектированию
— Обучать работе в CorelDRAW и основам векторной графики
— Объяснять основы композиции, цвета, типографики и визуальной подачи
— Показывать, как создавать и редактировать векторные изображения, макеты и иллюстрации
— Учить готовить макеты для печати и цифрового использования
— Готовить практические и проектные задания, проверять работы и давать обратную связь
Условия:
— Офлайн-формат работы, частичная занятость
— График: понедельник и пятница, с 09:00 до 18:00
— 2–3 занятия в неделю, минимум 2–3 пары за один приезд
— Оплата — 4 500 ₸ за занятие 80 минут
— Современные аудитории и небольшие группы
— Возможность профессионального роста
Задачи:
— Проводить теоретические и практические занятия по UX/UI-дизайну
— Обучать работе в Figma: Auto Layout, Components, Variants, Design Systems
— Объяснять принципы проектирования интерфейсов, композицию, типографику, цвет и визуальную иерархию
— Учить создавать wireframes, прототипы и интерактивные макеты
— Помогать проектировать интерфейсы для веб- и мобильных продуктов
— Готовить задания, проверять работы и давать профессиональную обратную связь
Требования:
— Высшее образование
— Опыт работы в UX/UI-дизайне от 3 лет
— Уверенное владение Figma
— Понимание принципов UX/UI и пользовательского опыта
— Знание современных подходов к созданию дизайн-систем
— Наличие портфолио
— Умение находить подход к студентам и понятно объяснять материал
Условия:
— Офлайн-формат работы, частичная занятость
— График: понедельник и пятница, с 09:00 до 18:00
— 2–3 занятия в неделю, минимум 2–3 пары за один приезд
— Оплата — 4 500 ₸ за занятие 80 минут
— Современные аудитории и небольшие группы
— Возможность делиться опытом и развиваться вместе со студентами
Задачи:
— Проведение теоретических и практических занятий по программированию и кибербезопасности
— Обучение детей, подростков и взрослых по образовательной программе Академии
— Разработка и проведение лабораторных работ, мини-проектов и домашних заданий
— Проверка работ и обратная связь студентам
— Подготовка студентов к конкурсам, олимпиадам и проектной деятельности
— Участие в развитии образовательных программ
Требования:
— Опыт работы в IT от 1 года, практический опыт разработки ПО или работы в сфере информационной безопасности
— Уверенное знание одного или нескольких языков программирования: Python, Java, C++, C#, JavaScript
— Знание алгоритмов, структур данных, принципов ООП, работы с API и клиент-серверной архитектуры
— Базы данных: SQL, PostgreSQL, MySQL, SQLite, основы проектирования БД
— Основы информационной и сетевой безопасности, модель OSI и стек TCP/IP, безопасность Windows и Linux
— Основы криптографии, анализа уязвимостей, этичного хакинга, OWASP Top 10, Secure Coding, понимание работы Firewall и VPN
— Инструменты: Git, GitHub/GitLab, VS Code, PyCharm, IntelliJ IDEA, VMware/VirtualBox, Linux (Ubuntu, Kali Linux), Docker — будет преимуществом
Условия:
— Современные полностью оборудованные аудитории
— Небольшие учебные группы — до 15 студентов
— Почасовая оплата труда
— Гибкий график, обсуждается на собеседовании
— Удобное расположение в центре города
— Методическая поддержка и готовые учебные материалы
— Профессиональный рост и обучение внутри международной компании
Основные требования:
— Опыт в дизайне и/или преподавании от 6 месяцев
— Уверенное владение Blender
— Понимание основ 3D-моделирования и визуализации, работы с материалами, текстурами и освещением
— Понимание основ композиции, цвета и типографики
— Умение понятно объяснять сложные вещи
— Образование: дизайн, искусство, архитектура, IT или смежные направления
— Опыт работы с детьми будет преимуществом
Задачи:
— Проведение практических занятий по дизайну и 3D-моделированию
— Обучение работе в Blender: 3D-модели, сцены, визуализации
— Работа с материалами, текстурами, освещением и камерами
— Разработка практических заданий и сопровождение индивидуальных и групповых проектов
— Обратная связь студентам и поддержка дружелюбной атмосферы на занятиях
— Участие в конкурсах, мастер-классах и проектах Академии
Условия:
— Готовая образовательная среда и методическая поддержка
— Оборудованные аудитории и небольшие группы
— Гибкий график, обсуждается на собеседовании
— Возможность продолжать заниматься дизайном и передавать опыт другим
— Профессиональный рост в международной образовательной компании
Location: London, England
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
Read
our blog
to learn more.
About the role...
The Duolingo English Test (DET) is a high-stakes assessment used by institutions around the world. Its integrity depends on proctors making accurate, consistent, and defensible decisions — even when sessions present ambiguous evidence or new forms of cheating. As the Proctor Quality and Learning Manager (L3) in Scaling Operations, you will own the end-to-end quality standard and learning system that keep our global proctor network aligned and effective as security threats, technology, and workflows evolve. You’ll define what “correct” looks like, run our calibration and adjudication program, and build ongoing training that measurably improves decision quality. You will partner with Psychometrics, Security, Operations, Product, and Engineering to ensure our human and AI-assisted workflows meet rigorous accuracy standards before and after deployment. This is an individual-contributor role within DET Proctoring Operations, with functional leadership over Training Specialists and adjudicators executing the program.
🧠 You will...
Own the DET proctoring quality standard — maintain rubrics, decision rules, examples, and guidance that define accurate decisions across routine and difficult edge cases.
Lead calibration and adjudication — operate recurring Proctor Certification Test cycles, resolve disputed decisions, identify patterns of disagreement, and ensure outcomes are consistent and auditable.
Build and run an ongoing learning program — publish a forward-looking training calendar, deliver monthly interventions, and launch targeted training in response to quality signals, threats, or workflow changes.
Measure effectiveness — use calibration results, audits, and performance trends to identify learning needs, evaluate training impact, and decide when to clarify standards, retrain, or update guidance.
Guide specialist execution — set expectations for Training Specialists and adjudicators, assign deliverables, review outputs, and operate onboarding and certification that ramp new specialists quickly.
Maintain durable sources of truth — keep calibration, adjudication, and training runbooks current so critical processes are documented and auditable.
Evolve quality alongside proctoring — translate new threats and workflow changes into clear standards, training, and quality controls in partnership with Psychometrics, Security, Operations, Product, and Engineering.
Represent the proctoring craft — bring frontline proctor evidence into product experiments and workflow decisions; assess whether launched changes preserve decision quality.
Connect human and technology-assisted quality — establish benchmarks for AI-assisted workflows and validate automated capabilities against real sessions before deployment.
✅ You have...
5+ years in assessment development, scoring/rater quality, certification, quality assurance, or a field involving complex, consequential judgments; experience aligning reviewers to a shared standard through calibration programs.
Adult-learning program experience spanning onboarding, certification, ongoing training, remediation, and effectiveness measurement (beyond one-off materials).
Exceptional attention to detail and strong judgment in ambiguous cases; ability to produce clear, defensible decisions and guidance.
Analytical fluency to interpret quality data, disagreement patterns, and performance trends and translate them into practical interventions.
Clear written and verbal communication; ability to turn complex standards into precise, usable guidance and explain difficult calls.
Cross-functional leadership without formal authority; experience directing contractors or partners toward clear accountability and outcomes.
Demonstrated skill in quality standards and rubric design, building living systems with decision logs, change histories, and controls for auditability.
Experience defining quality benchmarks and validation methods for human–technology workflows, including AI-assisted processes.
Adaptability — comfort revising standards and programs as risks, products, and technology change.
⭐ Exceptional candidates will have...
Experience in language assessment, test security, remote proctoring, trust and safety, or fraud prevention in high-integrity environments.
Experience maintaining quality across large, distributed examiner/rater/reviewer/contractor populations.
Familiarity with assessment concepts such as inter-rater agreement, reliability, standardization, and performance monitoring.
Experience designing quality systems that span human judgment and technology-assisted workflows.
Familiarity with learning-management systems, assessment platforms, quality-audit tools, or operational analytics.
The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!
Salary Range:
£90,630
—
£122,617 GBP
Benefits:
Take a peek at how we care for our employees' holistic well-being with our benefits
here
.
Job Alerts:
Sign up for job alerts
here
.
Accommodations:
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact
accommodations@duolingo.com
.
Equal Employment Opportunity:
Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Fraud Warning:
Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.
By applying for this position your data will be processed as per the
Duolingo Applicant Privacy Notice
.
Location: New York, NY; Pittsburgh, PA
Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in!
At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun.
Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world.
Read
our blog
to learn more.
About the role...
The Duolingo English Test (DET) is a high-stakes assessment used by institutions around the world. Its integrity depends on proctors making accurate, consistent, and defensible decisions — even when sessions present ambiguous evidence or new forms of cheating. As the Proctor Quality and Learning Manager (L3) in Scaling Operations, you will own the end-to-end quality standard and learning system that keep our global proctor network aligned and effective as security threats, technology, and workflows evolve. You’ll define what “correct” looks like, run our calibration and adjudication program, and build ongoing training that measurably improves decision quality. You will partner with Psychometrics, Security, Operations, Product, and Engineering to ensure our human and AI-assisted workflows meet rigorous accuracy standards before and after deployment. This is an individual-contributor role within DET Proctoring Operations, with functional leadership over Training Specialists and adjudicators executing the program.
🧠 You will...
Own the DET proctoring quality standard — maintain rubrics, decision rules, examples, and guidance that define accurate decisions across routine and difficult edge cases.
Lead calibration and adjudication — operate recurring Proctor Certification Test cycles, resolve disputed decisions, identify patterns of disagreement, and ensure outcomes are consistent and auditable.
Build and run an ongoing learning program — publish a forward-looking training calendar, deliver monthly interventions, and launch targeted training in response to quality signals, threats, or workflow changes.
Measure effectiveness — use calibration results, audits, and performance trends to identify learning needs, evaluate training impact, and decide when to clarify standards, retrain, or update guidance.
Guide specialist execution — set expectations for Training Specialists and adjudicators, assign deliverables, review outputs, and operate onboarding and certification that ramp new specialists quickly.
Maintain durable sources of truth — keep calibration, adjudication, and training runbooks current so critical processes are documented and auditable.
Evolve quality alongside proctoring — translate new threats and workflow changes into clear standards, training, and quality controls in partnership with Psychometrics, Security, Operations, Product, and Engineering.
Represent the proctoring craft — bring frontline proctor evidence into product experiments and workflow decisions; assess whether launched changes preserve decision quality.
Connect human and technology-assisted quality — establish benchmarks for AI-assisted workflows and validate automated capabilities against real sessions before deployment.
✅ You have...
5+ years in assessment development, scoring/rater quality, certification, quality assurance, or a field involving complex, consequential judgments; experience aligning reviewers to a shared standard through calibration programs.
Adult-learning program experience spanning onboarding, certification, ongoing training, remediation, and effectiveness measurement (beyond one-off materials).
Exceptional attention to detail and strong judgment in ambiguous cases; ability to produce clear, defensible decisions and guidance.
Analytical fluency to interpret quality data, disagreement patterns, and performance trends and translate them into practical interventions.
Clear written and verbal communication; ability to turn complex standards into precise, usable guidance and explain difficult calls.
Cross-functional leadership without formal authority; experience directing contractors or partners toward clear accountability and outcomes.
Demonstrated skill in quality standards and rubric design, building living systems with decision logs, change histories, and controls for auditability.
Experience defining quality benchmarks and validation methods for human–technology workflows, including AI-assisted processes.
Adaptability — comfort revising standards and programs as risks, products, and technology change.
⭐ Exceptional candidates will have...
Experience in language assessment, test security, remote proctoring, trust and safety, or fraud prevention in high-integrity environments.
Experience maintaining quality across large, distributed examiner/rater/reviewer/contractor populations.
Familiarity with assessment concepts such as inter-rater agreement, reliability, standardization, and performance monitoring.
Experience designing quality systems that span human judgment and technology-assisted workflows.
Familiarity with learning-management systems, assessment platforms, quality-audit tools, or operational analytics.
The offered salary is dependent upon several factors, including work experience, skills, and internal peer comparisons. The posted range is subject to change in the future. For this role, base salary is supplemented by equity compensation. We encourage you to talk with your recruiter for more information related to compensation for this role!
Salary Range:
$142,800
—
$193,200 USD
Benefits:
Take a peek at how we care for our employees' holistic well-being with our benefits
here
.
Job Alerts:
Sign up for job alerts
here
.
Accommodations:
We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact
accommodations@duolingo.com
.
Equal Employment Opportunity:
Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Fraud Warning:
Unfortunately, there is a rise in scammers pretending to be real Duolingo employees. Duolingo and our employees will never ask for your Social Security number, bank details, or passport info, and we’ll never ask you to deposit a check, purchase equipment, or exchange money during the interview process. Real Duolingo employees always use an email that ends in @duolingo.com or @recruiting.duolingo.com. Stay alert and double-check these details before sharing any information.
By applying for this position your data will be processed as per the
Duolingo Applicant Privacy Notice
.
Задачи:
— Проводить онбординг линейных репетиторов
— Отслеживать и анализировать метрики линейных репетиторов из вашей команды
— Повышать метрики репетиторов
Требования:
— Опыт работы 3-6 лет
Условия:
— Удалённая работа
— Полная занятость
— Зарплата от 100.000 руб.
Задачи:
— Диагностика уровня знаний ученика и постановка целей обучения
— Проведение онлайн-уроков
— Выдача и проверка домашних заданий
Требования:
— Уверенное знание школьной программы по математике
— Умение находить подход к детям и объяснять материал доступно
— Опыт преподавания от 1 года
— Пунктуальность и ответственность
Условия:
— Стабильный поток учеников
— Полностью удалённая работа
— Гибкий график
— Оплата раз в месяц (первая выплата — за первую неделю работы)
— Возможность профессионального роста
УдалённоГеография найма не уточнена, офис: Воронеж
Это бесплатный практикум, который проведёт Алекс Лебедь 1 октября. В течение двух эфиров участники:
— превратят одну фотографию в реалистичную AI-фотосессию
— научатся генерировать 18+ видео из одной фотографии
— поймут, как создаётся контент для развития и монетизации AI-модели
Практикум не является лекцией или сборником промптов: участники будут повторять весь процесс самостоятельно и уже во время практикума получат первые готовые фото и видео со своей AI-моделью. Опыт в нейросетях не требуется, все Workflow и пошаговые инструкции предоставляются.
Задачи:
— Преподавание английского языка взрослым
— Проведение онлайн-занятий согласно расписанию
— Поддержание высокого уровня мотивации и интереса у студентов
— Подготовка учебных материалов и заданий
— Ведение отчетности по занятиям
Условия:
— Гибкий график
— Удалённая работа
— Ставка от 800 до 900 рублей в час