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Location: United States; United Kingdom; Canada About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech companies across SaaS, eCommerce, and FinTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team. Job Summary We're looking for a skilled and results-oriented Google Ads Manager with at least 2 years of hands-on experience running and optimizing paid advertising campaigns. You'll take ownership of Google Ads campaigns, focusing on driving conversions, improving return on ad spend (ROAS), and maximizing advertising performance. This role is ideal for someone who enjoys working with data, testing new strategies, and continuously finding ways to improve campaign results. Key Responsibilities Plan, launch, manage, and optimize Google Ads campaigns across Search, Display, Shopping, and Performance Max. Monitor campaign performance and implement strategies to improve ROAS, CPA, and conversion rates. Conduct keyword research, competitor analysis, and audience targeting to identify growth opportunities. Manage campaign budgets, bidding strategies, and ad placements to maximize ROI. Develop and test ad copy, creatives, and campaign structures to improve performance. Set up, monitor, and troubleshoot conversion tracking using Google Analytics 4 (GA4) and Google Tag Manager (GTM). Analyze campaign data and prepare clear, actionable performance reports. Collaborate with internal teams and stakeholders to align paid advertising campaigns with business objectives. Requirements Minimum 2 years of experience managing Google Ads campaigns. Proven ability to launch, manage, and optimize paid advertising campaigns that deliver measurable results. Strong knowledge of Google Ads, including Search, Display, Shopping, and Performance Max. Experience using Google Analytics 4 (GA4) and Google Tag Manager (GTM). Solid understanding of campaign metrics, conversion tracking, bidding strategies, and budget optimization. Strong analytical and problem-solving skills with a data-driven approach. Excellent English communication skills, both written and verbal. Highly organized, detail-oriented, and comfortable managing multiple priorities independently. Nice to Have Previous experience working in a digital marketing or performance marketing agency. Google Ads certifications. Experience managing multiple advertising accounts or client campaigns. Familiarity with Looker Studio, conversion rate optimization (CRO), and landing page performance. Experience managing large advertising budgets. Benefits 🌎 Fully remote role with flexible work environment 🚀 Work with high-growth companies and performance-driven teams 📈 Opportunity to scale campaigns with significant ad budgets 🎯 Performance-based bonuses tied to campaign success 🤝 Direct collaboration with international clients and marketing leaders

Location: Georgia; Poland; Ukraine; Serbia; Romania; Bosnia and Herzegovina About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, and tech companies across SaaS, eCommerce, and FinTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a valued, long-term member of their team. Job Summary We're hiring a skilled and results-oriented Google Ads Manager to take ownership of paid advertising campaigns and drive measurable business growth. In this role, you'll be responsible for developing, managing, and optimising Google Ads campaigns to maximise conversions, improve advertising efficiency, and deliver strong returns on investment. We're looking for someone with at least 2 years of practical Google Ads experience, a strong understanding of performance marketing, and the ability to make data-driven decisions. Experience working within a digital marketing agency would be an advantage, but isn't essential. Key Responsibilities Develop, launch, and optimise Google Ads campaigns across Search, Display, Performance Max, and other relevant channels. Monitor campaign performance and implement strategies to improve conversions, cost per acquisition (CPA), and return on ad spend (ROAS). Conduct keyword research, competitor analysis, and audience targeting to identify growth opportunities. Manage advertising budgets and allocate spend effectively to achieve campaign objectives. Set up and maintain accurate conversion tracking using Google Analytics 4 (GA4) and Google Tag Manager. Run A/B tests on ad creatives, messaging, targeting, and landing pages to improve performance. Analyse campaign data and provide actionable insights through regular performance reports. Identify areas for improvement and continuously refine campaign strategies. Collaborate with internal teams and stakeholders to ensure advertising campaigns align with broader business goals. Requirements Minimum 2 years of hands-on experience managing Google Ads campaigns. Strong knowledge of Google Ads campaign structures, bidding strategies, targeting, and optimisation techniques. Demonstrated ability to manage paid advertising budgets and deliver measurable campaign results. Experience using Google Analytics 4 (GA4), Google Tag Manager, and conversion tracking tools. Solid understanding of performance marketing metrics, including CPA, CPC, CTR, ROAS, and conversion rates. Strong analytical skills with the ability to interpret data and identify opportunities for improvement. Excellent written and verbal English communication skills. Highly organised, proactive, and comfortable managing multiple priorities. Ability to work independently in a remote environment. Nice to Have Previous experience working in a digital marketing or advertising agency. Google Ads certifications. Experience managing multiple advertising accounts or campaigns across different industries. Familiarity with Meta Ads, Microsoft Ads, or other paid media platforms. Experience creating performance dashboards using Looker Studio. Knowledge of conversion rate optimisation (CRO) and landing page best practices. Benefits 🌎 Fully remote role with flexible work environment 🚀 Work with high-growth companies and performance-driven teams 📈 Opportunity to scale campaigns with significant ad budgets 🎯 Performance-based bonuses tied to campaign success 🤝 Direct collaboration with international clients and marketing leaders

Location: South Africa About Huzzle At Huzzle, we connect exceptional talent with exciting opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from startups and digital agencies to tech platforms in industries such as SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing agencies, we place you directly with a client, where you become an in-house member of their team and a valued contributor to their success. Job Summary We are looking for a results-driven Account Executive with at least 2 years of sales experience, specifically within digital marketing, advertising agencies, or the broader agency industry. The ideal candidate has a proven track record of closing deals, managing client relationships, and driving revenue growth in a fast-paced, client-facing environment. You should be confident handling the full sales cycle, from prospecting and discovery calls to presenting solutions, negotiating contracts, and closing deals. Previous experience selling digital marketing services, advertising solutions, or agency services is essential. Key Responsibilities Manage the full sales cycle, from lead qualification and discovery to negotiation and closing. Identify and engage potential clients through outbound prospecting, cold calling, email outreach, and networking. Conduct discovery calls to understand client needs, challenges, and business objectives. Present and sell digital marketing, advertising, or agency services to prospective clients. Build and maintain strong relationships with key decision-makers and stakeholders. Develop tailored proposals, deliver sales presentations, and negotiate contracts. Consistently achieve or exceed monthly and quarterly sales targets. Maintain accurate records of sales activities, opportunities, and pipeline progress using CRM software. Collaborate with internal marketing, account management, and delivery teams to ensure smooth client onboarding. Requirements Minimum 2+ years of experience in an Account Executive, Business Development, or B2B Sales role. MUST have previous sales experience in at least ONE of the following industries: Digital Marketing Advertising Agencies Marketing Agencies Creative Agencies Other agency environments selling services to businesses Proven experience managing the full B2B sales cycle and successfully closing deals. Strong understanding of agency services, client acquisition, and consultative selling. Demonstrated ability to meet or exceed sales quotas and revenue targets. Experience conducting discovery calls, delivering sales pitches, and handling objections. Proficiency with CRM platforms such as HubSpot, Salesforce, Pipedrive, or similar tools. Excellent English communication, negotiation, and presentation skills. Ability to work independently in a remote, target-driven environment. Strong organizational skills and the ability to manage multiple opportunities simultaneously. Nice to Have Experience selling SEO, PPC, paid media, social media marketing, web development, or other digital services. Experience selling to UK, US, or international clients. Experience working with performance marketing or lead generation agencies. Familiarity with outbound sales tools and prospecting platforms. Benefits 🌎 Fully remote position with a flexible working environment 🚀 Partner with fast-growing global companies and innovative products 📈 Opportunities to advance into senior sales and leadership positions 🎯 Performance-driven bonuses and incentives 🤝 Join a collaborative team with a high-performance sales culture

Location: San Francisco, CA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Life Sciences team is building a research group focused on biological discoveries by combining AI with hands-on biological research. We're seeking a research scientist with deep expertise in antibody process development and manufacturing to join the team. Our goal is to speed up progress in the life sciences by an order of magnitude, and this role puts that mission into practice. You'll be an expert in making antibodies, with hands-on experience expressing, purifying, characterizing, and formulating them, from small screening batches to material for IND-enabling studies. Above all, you'll close the loop between AI-generated hypotheses and experimental data to share with the community. Working alongside AI researchers and engineers, you'll build and run the workflows that turn AI-designed sequences into well-characterized protein, and pressure-test AI predictions of expression, stability, and manufacturability against real data. This role is fully on-site in the San Francisco Bay Area. Key responsibilities Develop and run expression and purification processes for antibodies and other recombinant proteins end to end, including transient and stable expression in mammalian cells (HEK293, CHO), affinity capture (Protein A, IMAC), polishing chromatography, buffer exchange, and formulation Characterize what we make with the right analytical panel, for example SEC, CE-SDS, icIEF, LC-MS (intact mass, peptide mapping, glycans), DLS, thermal stability, endotoxin, and binding kinetics (SPR, BLI) Build the laboratory for this work, including selecting, installing, and qualifying equipment and setting up workflows that scale from plate-based production of hundreds of designs to gram quantities of a lead Evaluate AI-designed antibodies for manufacturability (titer, aggregation, stability under stress, viscosity, chemical liabilities), drive them to experimental readout, and feed results back to research teams Plan the chemistry, manufacturing, and controls (CMC) path toward IND-enabling studies, from cell line development and scale-up to analytical methods and stability, and coordinate technology transfer and manufacturing with external contract manufacturers Ensure experimental data across programs is high quality and well documented, including batch records, methods, raw data, and failure modes Communicate findings clearly to biology, AI research, and life sciences audiences Minimum qualifications PhD in biochemical engineering, chemical engineering, biochemistry, or a related field Demonstrated experience in process development and manufacturing of antibodies or other recombinant proteins, including material supplied for IND-enabling or clinical studies, with recent, sustained hands-on laboratory work Comfort navigating ambiguity and defining problems in a rapidly evolving research environment Ability to work independently while collaborating effectively across cross-functional teams, with strong written and verbal communication skills Preferred qualifications 5+ years of biologics process development experience beyond the PhD Depth in both upstream (cell line development, bioreactors) and downstream (chromatography, filtration) development, with working knowledge of analytical and formulation development Experience setting up a protein production or process development laboratory, including laboratory automation and high-throughput, plate-based expression and purification Experience directing technology transfer and GMP manufacturing at contract development and manufacturing organizations, with contributions to the CMC sections of an IND Statistics or coding skills, for example design of experiments or Python for data analysis and automation Experience using AI or ML tools in the life sciences Publications and/or patents demonstrating scientific impact The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $300,000 — $320,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: San Francisco, CA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's Life Sciences team is building a research group focused on biological discoveries by combining AI with hands-on biological research. We're seeking a research scientist with deep expertise in therapeutic antibodies to join the team. Our goal is to speed up progress in the life sciences by an order of magnitude, and this role puts that mission into practice. You'll be an expert in antibody design and engineering who has taken antibodies through the whole process, from target selection and lead optimization to candidate selection and IND-enabling studies. Above all, you'll close the loop between AI-generated hypotheses and experimental data to share with the community. Working alongside AI researchers and engineers, you'll drive antibody programs end to end and pressure-test AI-designed antibodies against the bar a real drug candidate has to clear. This role is fully on-site in the San Francisco Bay Area. Key responsibilities Design and engineer therapeutic antibodies and oversee programs end to end, including target and epitope selection, choice of format (IgG, Fab, scFv, VHH, bispecific), humanization, affinity maturation, Fc engineering, and candidate selection Define the screening cascade for each program, from binding kinetics (SPR, BLI), epitope binning, and species cross-reactivity to cell-based functional assays and developability (expression, aggregation, polyreactivity, stability, viscosity, immunogenicity risk) Plan the path from lead to IND-enabling studies, including in vivo pharmacology, pharmacokinetics, toxicology, and the handoff to process development and manufacturing Coordinate antibody production, characterization, and in vitro and in vivo studies with external contract research organizations and academic partners Evaluate AI-designed antibodies, drive them to experimental readout, and feed results back to research teams Ensure experimental data across programs is high quality and well documented, including sequences, protocols, raw data, and failure modes Communicate findings clearly to biology, AI research, and life sciences audiences Minimum qualifications PhD in biochemistry, protein engineering, immunology, molecular biology, or a related field Demonstrated experience in therapeutic antibody discovery and engineering, including at least one antibody you helped take from discovery through candidate selection and IND-enabling studies Working knowledge of what an antibody IND requires across pharmacology, pharmacokinetics, toxicology, and chemistry, manufacturing, and controls (CMC) Comfort navigating ambiguity and defining problems in a rapidly evolving research environment Ability to work independently while collaborating effectively across cross-functional teams, with strong written and verbal communication skills Preferred qualifications 5+ years of therapeutic antibody experience beyond the PhD Track record of advancing more than one antibody program into IND-enabling studies or the clinic, with contributions to pre-IND or IND documents Hands-on experience with antibody expression, purification, and biophysical characterization Experience directing antibody production, assays, and in vivo studies at contract research organizations Structural biology, computational protein design, or coding skills, for example Python for sequence and assay data analysis or structure prediction and protein design tools Experience using AI or ML tools in the life sciences Publications and/or patents demonstrating scientific impact The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $300,000 — $320,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Global - Remote About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . Role: Senior DevOps & Infrastructure Engineer Location : Brazil Experience Level: 5+ years in cloud, infrastructure, DevOps, SRE, or platform engineering Work Model: Remote within Brazil, with regular working-hour overlap with U.S. Pacific Time and participation in a global on-call rotation Why Join Turing? Join Turing's global Infrastructure Engineering team and help build the cloud infrastructure and developer platform that power our business. You will make the systems engineers rely on more reliable, secure, scalable, and efficient as the company grows. This is a hands-on role for an engineer who enjoys turning manual work into durable automation, solving difficult production problems, and raising the bar for operational excellence. You will work across cloud infrastructure, reliability, developer tooling, and security in close partnership with application and security teams. You will have meaningful ownership in a globally distributed team: working regularly with colleagues in U.S. Pacific Time, participating in the shared on-call rotation, and building systems that allow engineers to ship faster with confidence. As the Senior DevOps & Infrastructure Engineer, You Will Own Multi-Cloud Reliability Operate and continuously improve production infrastructure across GCP, AWS, and Azure. Lead incident response, troubleshoot complex issues, drive root-cause remediation, and improve monitoring, logging, alerting, performance, capacity, and cloud-cost efficiency. Build the Developer Platform Build and support engineering platforms, release pipelines, and deployment automation using GitHub Actions, Google Cloud Build, Jenkins, and related tooling. Develop reusable Terraform modules and automate workflows with Python, Go, Shell, or similar technologies. Operate Production Kubernetes Run production Kubernetes and GKE environments across deployment, scaling, networking, security, observability, and troubleshooting. Build infrastructure that is secure and scalable without making engineering teams slower. Secure Infrastructure by Default Design and troubleshoot cloud networking, including VPCs, firewalls, load balancers, routing, DNS, and WAFs. Partner with security and engineering teams on identity and access management, secrets management, network security, and broader infrastructure-security controls. Raise the Operating Standard Use AI-assisted engineering tools to improve log analysis, debugging, troubleshooting, and optimization. Collaborate on scalable architectures and production best practices, mentor engineers, and lead initiatives that improve reliability, security, and developer productivity. The Anti-Sell On-call is part of the job: You will participate in a shared global on-call rotation, respond to production incidents, and carry work through root-cause analysis and durable remediation. Broad infrastructure ownership: This is not a narrow CI/CD or cloud-administration role. You will work across GCP, AWS, Azure, Kubernetes, developer tooling, networking, security, and reliability. Hands-on engineering required: The role is for a builder who can write automation, develop Terraform modules, troubleshoot production systems, and make technical decisions directly. Global-team cadence: Regular working-hour overlap with U.S. Pacific Time is expected. Clear communication and dependable collaboration across time zones are core to the role. Our Senior DevOps & Infrastructure Engineers Typically Have Production GCP experience: Typically 5+ years in cloud, infrastructure, DevOps, SRE, or platform engineering, including hands-on ownership of GCP production environments. Infrastructure-as-code and delivery fluency: Independent experience with Terraform, CI/CD systems such as GitHub Actions, Jenkins, Cloud Deploy, or equivalents, and production Kubernetes. Cloud and networking depth: Strong knowledge of cloud architecture, distributed systems, VPCs, firewalls, load balancers, WAFs, and securing cloud environments. Automation capability: Strong scripting or programming skills in Python, Go, Shell, or equivalent technologies, with a bias toward replacing manual work with repeatable systems. Operational ownership: Experience handling complex incidents, conducting root-cause analysis, communicating clearly, and following through on improvements that prevent recurrence. Top-Tier Candidates Will Have Independent operational experience in AWS or Azure alongside GCP. Experience with configuration-management tooling such as Ansible, Chef, or Puppet. Experience securing containers across Docker, Kubernetes, or GKE. Experience with advanced GCP controls, including Organization Policies, VPC Service Controls, Access Context Manager, and Binary Authorization. Google Cloud Professional certifications or comparable cloud credentials. Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: Istanbul, Turkey Workplace: Remote Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance. About this role:   We're looking for a Full Stack Developer (main back end focus) to work on our advertising analytics platform. We gather and process BIG amounts of data and deliver meaningful insights to our customers. We have browser extensions, databases, panelists, servers, so many servers, and a great hybrid culture with coworkers locally and across the globe.   There's a good mix of extremely difficult problems, impossible problems, easy problems, bugs, performance issues, and the occasional thing that's a joy to work on – join us!   What you will do in a typical day: - Tackle interesting performance and scalability challenges. - Meticulously refactor bunches of reports decimating code size and run time while preserving results. - Intelligently manage tech debt while simultaneously delivering new features for the business. - Code in SQL and C# (and occasionally js) in a mixed environment (Windows and Linux but mostly Windows) utilizing AWS, SQL Server, Redshift, Mongo, EntityFramework and ASP.NET http://asp.net/ Core. - Participate in a Kanban/Devops dev process with fluid requirements, weekly scrums, and potentially be on-call w/Pagerduty - Be a proponent for continuous improvement, architecture, clean code, and good systems design - We use Github for source control and Jira for project management - We review PRs! (usually) and ship often. What you can bring: - Experienced C# developer. - Be able to code in C#, SQL and occasionally in Ruby. - Big Plus: Comfortable reading and modifying Javascript/React. - Friendly - You will be working in cross function with a lot of cool people! - Love for data - Our platform provides data intelligence for the digital economy! Our Engineering Culture We believe that "Simplicity is a prerequisite for reliability." We are looking for engineers who align with our core values:   - Simplicity: We avoid over-engineering. We prefer the tools we already have and the most straightforward solutions over "shiny new toys." - Quality: We write code that is a pleasure to read because we know code is written once but read many times. We don't cut corners, and we polish to a high level before shipping. - Extreme Ownership: We don't just do the minimum. We expect you to understand the "why" behind your work and own the ultimate goal of fixing problems at their root cause, avoiding temporary band-aids. - Prioritization: We focus relentlessly on what is important, not just what is urgent.   Read more about some of our Technical challenges here (written by members of our engineering team): https://sensortower.com/blog/speeding-up-the-backend-with-graph-theory   https://sensortower.com/blog/how-we-scaled-to-thousands-of-sidekiq-workers Fraud warning: It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying. To all recruitment agencies: Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: New York, New York, United States About Turing Turing’s mission is to accelerate superintelligence to drive real economic progress. Headquartered in San Francisco, Turing works with frontier AI labs to generate high-quality datasets, reinforcement learning environments, and frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest and longest-running data provider in the category. Turing also works with Fortune 500 enterprises across financial services, life sciences, healthcare, retail, automotive, and CPG to build and deploy end-to-end agentic AI systems inside mission-critical workflows. By operating on both sides, Turing closes the loop between frontier research and enterprise deployment, turning real-world deployment signals into better data, evaluations, and more capable models. Learn more at www.turing.com . About the role Turing Intelligence builds and ships production AI systems for large enterprises. In banking, capital markets, asset management and insurance, our clients come to us with a hypothesis about where AI can move a P&L line, and we turn it into working software that runs in their core workflows, in a regulated environment, with a measured result. The Client Engagement Lead owns that outcome: from signed SOW through production deployment, adoption, and renewal. You are the client's day-to-day executive counterpart, the leader of a pod of Forward Deployed Engineers (FDEs), and the owner of the engagement's scope, timeline, margin, and expansion. This is not a project-management seat and not an engineering seat. It is an account delivery leader who runs a book of business inside a client, keeps senior stakeholders confident, and holds the engagement to its commercial and delivery commitments. You will not write code, but you need enough technical fluency to scope AI work credibly, challenge your engineers' plans, and explain trade-offs to a client CTO or model-risk team without a translator. What you'll own Client relationship Be the trusted counterpart to client sponsors from working teams to managing directors and C-suite. Own the steering committee, the executive updates, and the hard conversations. Understand the client's business, org, and politics well enough to anticipate what they need before they ask, and to know which stakeholders can stall or accelerate an initiative. Navigate regulated-enterprise complexity as part of the plan, not a surprise at go-live: model risk management, information security review, data residency, procurement, legal, and Responsible AI requirements. Protect the relationship through delivery problems. Bring bad news early, with a plan. Delivery, SOW to production Own engagements end to end. Structure SOWs with clear scope, milestones, dependencies, acceptance criteria, and a value hypothesis before signature. Run the engagement: cadence, staffing, risk and dependency management, decision logs, client communications. Make real-time calls on scope and priority to protect the critical path. Hold the standard that success is adoption and measured impact, not "delivered on time." Define the baseline and KPIs up front and report against them. Set the quality bar with your engineering lead: production readiness, evaluation of model-backed components, and acceptance testing are part of "done." P&L and growth Own the engagement P&L against TI's revenue and margin targets. Manage staffing mix, utilization, change orders, and scope creep to protect gross margin. Forecast accurately and flag variance early. Identify and shape expansion: new use cases, adjacent business units, follow-on SOWs, renewals. Partner with the BFSI GM, who owns the account relationship and revenue number, to convert them. Report value delivered, risks, and key decisions to client sponsors and TI leadership on a fixed cadence. Team leadership Lead a pod of FDEs and delivery staff. Set direction, unblock, and hold the bar on client-facing professionalism and delivery discipline. Partner with your technical lead on architecture and staffing decisions; own the outcome even where you don't own the design. Codify what works into reusable BFSI delivery playbooks, estimation models, and SOW patterns. What you bring Required Collaborative Engagement Lead with sound leadership instincts, a team player who keeps teams motivated under delivery pressure and leads by example, serving as a role model in work ethic, accountability, and client commitment. 8+ years in client-facing delivery or consulting, with at least 3 years leading engagements or accounts for financial services clients (banking, capital markets, asset management, insurance, or payments). Track record of owning engagement or account financials: margin, forecasting, staffing, change orders, renewals. You have led at least one AI, ML, or data-platform program into production at an enterprise and can speak to what the client changed as a result. Executive presence and relationship depth: you have run steering committees, managed MD-level sponsors, and retained accounts through difficult periods. Technical fluency: you can read an architecture diagram, understand how an LLM-based system is built and evaluated, and ask the questions that expose weak plans. You do not need to code. Based in the New York metro area and able to be onsite with clients several days per week. Preferred Engagement management at a technology consultancy, systems integrator, or AI-native delivery firm; or a delivery leadership role inside a bank or insurer's technology or data organization. Familiarity with BFSI regulatory context: model risk management, information security and third-party risk, data privacy and residency. Experience in a two-in-a-box model working alongside a commercial account owner. How we work Two-in-a-box: you own delivery and engagement growth; the BFSI GM owns the account relationship and topline revenue. Small pods of senior FDEs staffed against outcomes, not seats. Bias to shipping. Iterative delivery and clarity over process. Low ego. The outcome matters more than who gets the credit. Compensation and logistics Base salary + Bonus and equity. Hybrid. Onsite with clients in NYC as the engagement requires; occasional travel to other client sites. Reports to the Head of AI Delivery, Turing Intelligence. Values We are client first: We put our clients at the center of everything we do, because their success is the ultimate measure of our value. We work at Start-Up Speed: We move fast, stay agile and favor action because momentum is the foundation of perfection We are AI forward: We help our clients build the future of Al and implement it in our own roles and workflow to amplify productivity. Advantages of joining Turing Work at the frontier of AI , helping the world’s leading AI labs improve their most advanced models by building expert datasets, RL environments, and first-of-a-kind benchmarks. Contribute to leading-edge AI research and showcase your work at top conferences such as ICLR, ICML, and NeurIPS. Bring frontier AI innovation to the enterprise , applying lessons learned from leading AI labs to solve real-world business challenges. Collaborate with and learn from exceptional colleagues with deep AI experience from Google, Meta, Amazon, and other leading technology companies. Move at the pace of AI innovation , with the speed, ownership, and impact of a startup. Turing is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. At Turing we are dedicated to building a diverse, inclusive and authentic workplace  and celebrate authenticity, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. For applicants from the European Union, please review Turing's GDPR notice here .

Location: Australia What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 6M endpoints and 17M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. Reports to: Senior Manager, Security Operations Center Location: Remote Australia Compensation Range: $170,000 to $210,000 AUD base plus bonus and equity Schedule: Standard business week (Monday to Friday) with flexible coverage across 6:00 AM – 4:00 PM AWST Weekend Flexibility: Capability to provide occasional, ad-hoc support on weekends as required by business needs What You’ll Do: The Huntress Security Operations Center is a global team of security analysts dedicated to investigating and responding to incidents on our partners’ networks 24/7, 365 days a year. Daily activities consist of providing investigation, containment, and response actions across millions of endpoints. This role is accountable for defining and streamlining processes, workflows, and playbooks that enable effective day-to-day operations. As Huntress continues to grow, we are laser-focused on scaling our operations and force-multiplying our human analysts by 10X. This position is responsible for enabling analysts to meet our mission and achieve internal Service Level Objectives for response times. The Security Operations Manager will work with their peer regional managers to ensure consistent global operations while providing our analyst team with training opportunities and career growth. Responsibilities: Design, implement, and enforce internal processes to reduce burnout and increase the productivity of the operations center against a global set of expectations and standards Manage and enforce local/global shift coverage to ensure 24/7 operations are maintained 365 days a year Meet with analysts in a 1:1 setting weekly to socialize focus initiatives, gather feedback, provide feedback, and enable analysts to progress rapidly in their career Contribute to the development and implementation of analyst training programs designed to streamline onboarding and advance analyst skill sets in Digital Forensics, Incident Response, Malware Analysis, Detection Engineering, Threat Hunting, and Automation Work with the Product organizations to prioritize the creation of new capabilities designed to augment and force multiple analyst capabilities Maintain accountability for routine quality assurance for your designated region Engage with our Support organization to create streamlined workflows for partner/customer requests that need Security Operations Center analysis Strengthen and mature our existing processes and relationships with our Tactical Response, Threat Hunting, and Detection Engineering teams within the Security organization Provide one level of technical leadership for analysts of the Security Operations Center analysts Ensure team members fully understand the goals and objectives of Huntress’ mission and how their work fits into the bigger picture Provide key input and guidance to company stakeholders such as Marketing, Sales, Support, and Product Develop, track, and report on Objectives and Key Results linked to Security Operations Center focus initiatives Help operationalize new technologies and services that Huntress brings to market Participate in public speaking engagements in both webinar and in-person formats What You Bring To The Team: Experience in leading diverse cybersecurity teams with various skills. These teams work in Security Operations, Digital Forensics, Incident Response, Malware Analysis, Threat Hunting, and Detection Engineering 5+ years of Security Analyst experience working in a global 24x7 security operations center with a focus on Windows forensics 2+ year of team lead or managerial experience in a global operations center or Incident Response role. Preferably within a MSSP, MDR provider, or Incident Response service. Actively engaged in the information security community by attending conferences or contributing to conversations/projects in the public domain Continually learning and staying up to date on the latest threat actor tradecraft, detection techniques, and security operations concepts Ability to identify workflows being performed and create detailed process diagrams and operating procedures Effective communicator of highly technical concepts to stakeholders of varying technical backgrounds Demonstrated experience leading initiatives or projects that required delegation and accountability to achieve success Data-driven approach with experience in Data Science concepts What We Offer: Fully remote work At least one annual trip to the US for Summer Summit, with additional local events in Australia! New starter home office set up reimbursement ($800 AUD) 12 weeks paid parental leave for both primary and secondary carers Monthly digital allowance for personal phone and internet costs ($185 AUD) Monthly home office tech stipend to upgrade or replace equipment ($40 AUD) Subsidised private health insurance through our preferred provider Stock options for all full-time employees Access to the BetterUp platform for coaching, personal, and professional growth People from all culturally diverse backgrounds, including Aboriginal & Torres Strait Islander Peoples, are encouraged to apply. Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com . Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process, but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Location: New York WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Staff Brand Designer at Harvey, you are a craft leader. This senior individual contributor brings deep mastery of fundamentals and elevates the work of those around them. You bring precision, restraint, and exceptional taste, with a strong command of typography, hierarchy, proportion, and composition. You operate with a premium, sophisticated aesthetic suited to elite professional audiences in law, tax, and finance. You move fluidly across digital, print, and experiential work, from brand systems and campaigns to websites and executive material, zooming out to shape systems and in to refine details. You work quickly without sacrificing craft, provide clear feedback, mentor designers, and help uphold the integrity of the Harvey brand. WHAT YOU'LL DO - Brand Craft & Systems: Design and evolve the visual language of the Harvey brand across marketing and company touch points while developing scalable systems, templates, and libraries that balance rigor with flexibility - Campaigns & integrated Marketing: Concept and execute creative for global campaigns across digital, out-of-home, print, and experiential - Digital Experience: Design and evolve Harvey’s website and key digital experiences and partner closely with engineering to ensure pixel-level precision in implementation - Events & Experiential: Design environmental graphics, signage, installations, and physical collateral - Strategic Guidance: Provide strong visual direction to junior and mid-level designers, giving clear, thoughtful feedback that improves both the work and the designer - Cross-Functional Collaboration: Partner with Marketing, Product Design, Content, and Leadership WHAT YOU HAVE - 8–10+ years of brand design experience in high-quality, craft-driven environments - A portfolio demonstrating mastery of typography, hierarchy, composition, and art direction - Proven ability to design across web, print, OOH, experiential, presentations, and campaign systems - Experience leading projects from concept through final execution - Strong art direction instincts, including photography, layout, and visual storytelling - High level of proficiency in Figma and Adobe Creative Suite - Ability to work quickly and decisively in fast-paced environments - Comfort navigating ambiguity while maintaining standards BONUS - Experience at a hyper-growth startup - Experience evolving or expanding a brand identity system - Motion design literacy or ability to art direct motion - Experience working with top-tier creative agencies COMPENSATION $180,800 - $248,600 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-BG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: San Francisco WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW As a Staff Brand Designer at Harvey, you are a craft leader. This senior individual contributor brings deep mastery of fundamentals and elevates the work of those around them. You bring precision, restraint, and exceptional taste, with a strong command of typography, hierarchy, proportion, and composition. You operate with a premium, sophisticated aesthetic suited to elite professional audiences in law, tax, and finance. You move fluidly across digital, print, and experiential work, from brand systems and campaigns to websites and executive material, zooming out to shape systems and in to refine details. You work quickly without sacrificing craft, provide clear feedback, mentor designers, and help uphold the integrity of the Harvey brand. WHAT YOU'LL DO - Brand Craft & Systems: Design and evolve the visual language of the Harvey brand across marketing and company touch points while developing scalable systems, templates, and libraries that balance rigor with flexibility - Campaigns & integrated Marketing: Concept and execute creative for global campaigns across digital, out-of-home, print, and experiential - Digital Experience: Design and evolve Harvey’s website and key digital experiences and partner closely with engineering to ensure pixel-level precision in implementation - Events & Experiential: Design environmental graphics, signage, installations, and physical collateral - Strategic Guidance: Provide strong visual direction to junior and mid-level designers, giving clear, thoughtful feedback that improves both the work and the designer - Cross-Functional Collaboration: Partner with Marketing, Product Design, Content, and Leadership WHAT YOU HAVE - 8–10+ years of brand design experience in high-quality, craft-driven environments - A portfolio demonstrating mastery of typography, hierarchy, composition, and art direction - Proven ability to design across web, print, OOH, experiential, presentations, and campaign systems - Experience leading projects from concept through final execution - Strong art direction instincts, including photography, layout, and visual storytelling - High level of proficiency in Figma and Adobe Creative Suite - Ability to work quickly and decisively in fast-paced environments - Comfort navigating ambiguity while maintaining standards BONUS - Experience at a hyper-growth startup - Experience evolving or expanding a brand identity system - Motion design literacy or ability to art direct motion - Experience working with top-tier creative agencies COMPENSATION $180,800 - $248,600 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-BG1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: New York; Austin; San Francisco; Canada; Seattle; United States; Los Angeles; Toronto Workplace: Remote WHO ARE WE? Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems. We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that. We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft. We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us! Why this role? We are hiring for this role on a full-time contract basis to provide paternity leave coverage through the end of June 2027. Cohere is in a unique and exciting position to grow our go-to-market teams globally! We are hiring for this role on a full-time contract basis to provide paternity leave coverage through the end of June 2027. We are looking for creative, high-performing talent partners who are eager to take on a new challenge as we are in the early stages of building the Talent Acquisition function. In this role, you will master a new domain of recruiting, hire world-class business talent, and influence the scaling of a high-growth Canadian tech company. If you consider yourself resilient, collaborative, influential, and a lifelong learner with an established network, we’d love to hear from you! As a Talent Partner, you will: - Build, own, and nurture a strong pipeline of world-class business talent across People, Finance, Revenue, Marketing & Communications, and Operations - Deliver a world-class recruiting experience that reflects Cohere's premium brand - Partner with hiring managers and talent partners to find and engage passive talent through creative sourcing methods - Maintain deep market intelligence on business talent trends and competitive landscape - Manage comprehensive recruiting funnels in our ATS, updating progress and analytics regularly - Develop creative, proactive sourcing approaches to optimize the top of the funnel for business roles - Cultivate relationships with established networks across business communities and industry leaders - Identify and own additional high-impact talent projects as they emerge Who you are: - You have 5+ years of experience recruiting for business roles across Sales, Finance, Revenue, Marketing & Communications, and Operations in markets like EMEA/US etc. - You have a proven track record of hiring candidates in high-growth and a high-bar environments (startup, technology, AI experience strongly preferred) - You bring an established, high-profile network in business communities - You're a creative problem solver who thrives in fast-paced, ambiguous environments - You're a natural influencer with exceptional relationship-building skills - You leverage data and analytics to drive sourcing decisions and measure effectiveness - You're passionate about diversity, equity, and building inclusive business teams - You have a strategic mindset with the ability to see beyond immediate hiring needs WHY COHERE - Impact: Shape the future of AI talent at a cutting-edge company. - Culture: Collaborative, innovative, and mission-driven. - Growth: Join a team scaling from 800 to 2000+ over 18 months. FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS: - A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch. - Full health and dental benefits, including a separate budget for mental health. - RRSP matching, 401K, Pension Scheme. - 100% Parental Leave top-up for up to 6 months, for either parent. - Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit. Education & learning stipend for conferences, courses, and coaching. - 6 weeks of paid vacation (30 working days!) - Budget for traveling to other offices if you are remote, plus an annual company offsite. HOW AND WHERE WE WORK: - Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon. - For those in the office: a daily lunch program, plenty of snacks, and regular community and social events. - For those not near an office: a co-working benefit so you can work alongside others in your city. - Everyone receives a $500 home office stipend to set up your workspace properly. If any of the above doesn’t line up exactly with your experience, we still encourage you to apply. We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs. We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider. Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP believes in the power of humans to transform how they feel, perform and age; we serve the aspiring. WHOOP is hiring a Business Operations Program Manager to help drive the operating rhythms, strategic priorities, and cross-functional initiatives that enable our Operations organization to execute and scale. This Boston-based position is an individual-contributor role with no direct reports. You will work across Operations and partner closely with teams including Analytics, Finance, Membership Services, and Business Systems to translate company and Operations priorities into actionable plans, drive execution, and ensure teams have the clarity, information, and accountability needed to deliver results. Your work will span areas such as strategic planning, OKRs, operational performance, retention and member experience, executive reporting, AI adoption, and other high-priority Operations initiatives. This role is ideal for someone who is analytical, highly organized, comfortable with ambiguity, and energized by turning complex problems into clear actions and measurable outcomes. RESPONSIBILITIES - Manage key Operations operating rhythms, including OKR planning and tracking, executive reviews, status reporting, decision logs, and stakeholder follow-through. - Support Operations strategic planning and prioritization by translating leadership priorities into clear initiatives, workplans, owners, milestones, and success measures. - Partner with Analytics and Finance to evolve the Operations Scorecard and identify performance trends, size opportunities, and translate insights into initiatives that improve cost efficiency, retention, and member experience. - Own defined cross-functional initiatives from scoping through execution, managing dependencies, risks, stakeholder inputs, decisions, and outcome tracking. - Develop clear, concise executive communications and presentations that synthesize complex data, discussions, risks, and recommendations into actionable takeaways. - Facilitate cross-functional working sessions, align stakeholders on priorities and tradeoffs, and proactively surface risks or decisions requiring escalation. - Partner with centralized AI and technology teams to identify high-value Operations use cases, drive adoption, and translate company-wide capabilities into practical workflows for Operations teams. - Support broader organizational priorities such as planning processes, operating model improvements, hiring and organizational initiatives, and other high-priority work as business needs evolve. QUALIFICATIONS - 3–5 years of professional experience in business operations, consulting, program management, strategy, analytics, or a related field. - Strong project and program management skills, with the ability to manage multiple workstreams, create structure, drive accountability, and consistently follow through. - Strong analytical and structured problem-solving skills, with the ability to interpret data, ask the right questions, identify business implications, and recommend actions. - Excellent written and verbal communication skills, including the ability to distill complex information into crisp, leadership-ready updates and recommendations. - Demonstrated ability to work cross-functionally and influence stakeholders without formal authority. - Comfortable working with data in Excel/Google Sheets and partnering closely with Analytics and Finance. Intermediate SQL skills helpful but not required. - Strong presentation skills and experience developing clear, executive-ready materials in Google Slides or similar tools. - High degree of ownership, intensity, adaptability, and willingness to speak up, escalate risks early, and push work forward in a fast-paced environment. - Curiosity and enthusiasm for AI, with a willingness to become a power user and help drive adoption of AI-enabled tools and workflows across Operations. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.   Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $90,000 - $140,000 Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE HEALTHCARE TEAM - Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system. - Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms. - Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone. WHAT YOU'LL DO - Be the primary partner to your Sales counterparts helping to win deals and grow customers - Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers - Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Mentor newer SEs and contribute reusable assets for your industry or team - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Go deep on your industry, the patterns, and winning motions to scale your work WHAT YOU'LL BRING - 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Experience in relationship-building with prospects, including executives and technical leaders - Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco, CA; US - Remote; New York, NY; Atlanta, GA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. ABOUT THE FINANCIAL SERVICES TEAM - Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity. - Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one. - Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone. WHAT YOU'LL DO - Be the primary partner to your Sales counterparts helping to win deals and grow customers - Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers - Work with every team involved in the decision: CX, IT, security, procurement, and executive sponsors - Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle - Mentor newer SEs and contribute reusable assets for your industry or team - Stay with the account after the sale, through the Agent Development handoff, launch, and expansion to new use cases - Go deep on your industry, the patterns, and winning motions to scale your work WHAT YOU'LL BRING - 4-6+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales - Experience in leading the sales process with large Enterprise customers with deal sizes ranging $500-$1M - Past experience in demo building, and presenting, and working with customers or clients in the GTM function - Experience in relationship-building with prospects, including executives and technical leaders - Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience - Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it - Experience growing accounts past initial sale - Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience EVEN BETTER... - Experience translating code, technical logic and user requirements to product and engineering requirements - Selling a technical AI product OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: NZ: Hawkes Bay (2 Bridge St) Workplace: Hybrid The role & impact At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently. Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses.   The team & how they connect The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.   The team is currently working on - Engaging in proactive call campaigns to help customers achieve the best next action for their business. - Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support. - Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture. - Adapting to the evolving CX strategy and product landscape to support users in a high-change environment.   Where and how you can work This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.   We’re looking to add Customer Experience Specialists to join our team. This is a full-time role in New Zealand (40 hours per week), and you’ll work one of the following schedules: - Sunday through Thursday - Tuesday through Saturday Each shift is 8 hours, and shifts fall between 7am and 8pm. The anticipated start date is Feb 2027.   Here are some of the things we are looking for - You bring experience from a service environment where you have successfully worked towards service levels and quality targets. - Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone. - You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks. - A growth mindset and a readiness to consistently learn and build knowledge are essential to your success. - You are a committed team player who proactively assists others and builds relationships through trust. - Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.   Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: NZ: Wellington: Xero One (19-23 Taranaki St) Workplace: Hybrid The role & impact At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently. Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses.   The team & how they connect The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.   The team is currently working on - Engaging in proactive call campaigns to help customers achieve the best next action for their business. - Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support. - Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture. - Adapting to the evolving CX strategy and product landscape to support users in a high-change environment.   Where and how you can work This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.   We’re looking to add Customer Experience Specialists to join our team. This is a full-time role in New Zealand (40 hours per week), and you’ll work one of the following schedules: - Sunday through Thursday - Tuesday through Saturday Each shift is 8 hours, and shifts fall between 7am and 8pm. The anticipated start date is Feb 2027.   Here are some of the things we are looking for - You bring experience from a service environment where you have successfully worked towards service levels and quality targets. - Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone. - You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks. - A growth mindset and a readiness to consistently learn and build knowledge are essential to your success. - You are a committed team player who proactively assists others and builds relationships through trust. - Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.   Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Location: NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3) Workplace: Hybrid The role & impact At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently. Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses. The team & how they connect The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels. The team is currently working on - Engaging in proactive call campaigns to help customers achieve the best next action for their business. - Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support. - Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture. - Adapting to the evolving CX strategy and product landscape to support users in a high-change environment. Where and how you can work This team operates a hybrid working arrangement, requiring three days per week in the office. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week. We’re looking to add Customer Experience Specialists to join our team. This is a full-time role in New Zealand (40 hours per week), and you’ll work one of the following schedules: - Sunday through Thursday - Tuesday through Saturday Each shift is 8 hours, and shifts fall between 7am and 8pm. The anticipated start date is Feb 2027. Here are some of the things we are looking for - You bring experience from a service environment where you have successfully worked towards service levels and quality targets. - Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone. - You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks. - A growth mindset and a readiness to consistently learn and build knowledge are essential to your success. - You are a committed team player who proactively assists others and builds relationships through trust. - Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.