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Location: South Africa About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor About the company Our client is a premier solution provider supporting the entire electronics lifecycle through a comprehensive range of test and measurement equipment alongside specialty technical supplies. As an established North American leader, the team serves engineers and manufacturers by offering vital resources including environmental test chambers, precision soldering tools, and advanced measurement systems. By providing a diverse suite of services—from calibration and rentals to inventory management—they ensure that organizations can maintain high-volume workflows and precision performance across the technology and defense sectors. The team fosters an innovative, solutions-oriented environment dedicated to empowering the creators of tomorrow's technology. Operating with a focus on impact and reliability, the company has grown into a massive distribution powerhouse that balances technical expertise with a customer-centric approach. Candidates joining this fast-paced organization will contribute to a legacy of technical excellence, helping to deliver essential tools and services that drive progress within the electronics and aerospace industries. Job Summary We are seeking a technically-minded and detail-oriented eCommerce Content Development Specialist to serve as the architect of our digital storefront. In this role, you will bridge the gap between technical development and content strategy, ensuring our online store is not just functional, but high-performing and conversion-optimized. If you are a Shopify expert who enjoys working with APIs, Liquid, and front-end technologies to solve complex integration challenges and enhance the customer journey, this is the perfect opportunity for you to make a tangible impact on a thriving B2B environment. Key Responsibilities Develop, manage, and optimize digital content and site architecture across the Shopify platform. Build and customize themes using HTML, CSS, and Liquid to maintain a premium brand aesthetic. Integrate and manage third-party applications and plugins to extend site functionality. Connect Shopify with critical external systems (ERP, CRM, PIM, and payment gateways) via APIs. Maintain accurate, SEO-optimized product listings to drive organic traffic and consistency. Audit and improve site speed, mobile responsiveness, and overall usability. Troubleshoot technical issues related to site functionality and third-party integrations. Partner with Marketing and Sales teams to execute promotional campaigns and product launches. Utilize data insights from site analytics to recommend and implement UX improvements. Requirements Proven experience in Shopify store management and theme customization. Strong technical understanding of APIs and hands-on experience with system integrations. Proficiency in front-end technologies including HTML, CSS, and basic JavaScript. Working knowledge of Shopify Liquid templating language. Demonstrated experience with Shopify apps, plugins, and third-party tool ecosystems. Solid understanding of SEO principles and eCommerce best practices. Analytical mindset with a proactive approach to problem-solving. Exceptional attention to detail and the ability to manage multiple technical projects simultaneously. Previous experience in a B2B eCommerce environment. Knowledge of Google Analytics and data-driven optimization. Experience specifically integrating eCommerce platforms with ERP or CRM systems. Basic understanding of UX/UI design principles. Benefits 🚀 Career growth and professional development opportunities 📈 Long-term stability within an industry-leading team 🎯 Impact-driven role with the ability to influence digital strategy 🤝 Collaborative and supportive work culture 🛠️ Opportunity to work with modern eCommerce technologies 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

Location: Mumbai, India; New Delhi, India We are seeking an experienced Senior Data & AI Governance Lead to join our team in Saudi Arabia. This leadership role is critical in establishing and driving the data and AI governance frameworks across the organization to ensure ethical, compliant, and effective use of data and artificial intelligence technologies. As the Senior Data & AI Governance Lead, you will oversee the development and implementation of governance policies, standards, and practices that ensure data quality, privacy, security, and responsible use of AI. You will collaborate closely with stakeholders across business, technology, legal, and compliance teams to embed governance principles within data and AI initiatives and to manage risks effectively. This position offers a unique opportunity to lead in an evolving technological landscape and help organizations harness the power of data and AI while maintaining trust and compliance. Key Responsibilities Develop and implement data and AI governance frameworks, policies, and standards aligned with business objectives and regulatory requirements. Lead cross-functional teams to embed governance practices in AI/ML development and data management processes. Ensure compliance with relevant data privacy, security, and ethical standards, including KSA regulations. Collaborate with legal and compliance teams to monitor regulatory changes and adjust governance frameworks accordingly. Define metrics and KPIs to measure the effectiveness of data and AI governance initiatives. Provide guidance and training to stakeholders on governance policies, ethical AI use, and data stewardship responsibilities. Oversee risk assessment related to data and AI projects and implement mitigation strategies. Drive continuous improvement in governance processes and keep abreast of emerging trends in data, AI, and regulatory landscapes. Facilitate communication between technical teams, business units, and senior management regarding governance issues and compliance status. Lead audits and reviews related to data and AI governance compliance. Requirements Bachelor's degree in Computer Science , Information Systems , or a related field. 5–20 years of experience in Data Governance, Data Privacy, Data Architecture, AI Governance, AI/ML, or related disciplines. Strong understanding of data governance regulatory requirements and industry-leading data quality frameworks. Knowledge of KSA Personal Data Protection Law (PDPL). Experience in Governance, Risk & Compliance (GRC), Responsible AI, and AI regulations. Hands-on experience with Informatica Suite (EDC, IDQ, Axon, MDM). Strong knowledge of Data Governance Frameworks, Operating Models, Data Quality Management, Data Privacy, Data Architecture, and Data Modeling. Experience in AI Governance, AI Auditing, AI Engineering, and Data Science. CDMP certification preferred. Data Privacy certifications preferred. TOGAF or equivalent Architecture certification is a plus.

Location: United States, Remote Are you on a mission to create games that bond players together into deeply invested communities? Do you spend your time thinking about how different game mechanics can come together to create emergent, dynamic, and frankly hilarious social moments? Are you excited to make gameplay that strongly cares about player intention, action game feel, and expressive communication? We are seeking a highly technical, creative, and team-oriented contract Staff Gameplay Designer to contribute a new multiplayer action game on teamLFG. You will work closely with the entire Design Team prototyping, exploring, and implementing player avatars and their suite of verbs for the social area of a competitive PvP game. You will collaborate with team members from other disciplines to drive cohesive gameplay vision. You will help build the systems that enable our game to become a third place. Most importantly, you will work with a fun, dedicated, and cross-disciplinary team devoted to turning a creative dream into a new franchise at PlayStation. RESPONSIBILITIES • Build and maintain the avatar movement and core sandbox systems that enable cooperative social gameplay and player expression, while building trust between players • Build the systems to allow for avatar customization, creating extensible opportunities for player investment and a progression economy, as well as player self expression and customization • Build compelling gameplay experiences through reusable sandbox mechanics, especially 3C (Character, Camera and Controls) design and implementation • Create endearing NPCs that improve IP quality, consistency, along with sandbox design principles • Work with audio, effects, and animation to clearly communicate gameplay affordances to players REQUIRED SKILLS • Understanding of how modern multiplayer social games can leverage an intuitive and expressive action sandbox to create memories between players • Fluency for collaboration with designers, artists, programmers, audio professionals, quality assurance and producers to achieve a common goal, with adaptability for how to work in a flexible work environment • Broad T-shaped rapid prototyping skills, with enough multi-disciplinary knowledge to quickly stub out gameplay ideas to evaluate their potential • Strong technical scripting skills and understanding of how to structure game design tools to unlock player expression, content variety, and execution speed • Strong understanding of character motion and animation; momentum, timing, and their impact on player communication and tone • Proven ability to build alignment and productively own feature direction without sacrificing empathy and collaboration with team contributors • Ability to operate autonomously and handle ambiguity, including giving and receiving feedback despite that ambiguity • Ability to create plans and evaluate them for meeting the experiential needs of the players and markets • Outstanding oral and written communication skills • Demonstrated understanding of how systemically consistent, combinatoric game design can create player surprise and laughter Bachelors degree or equivalent PREFERRED EXPERIENCE • Experience as a Staff Sandbox/Gameplay Designer on AAA or large-scale online action games, designing, documenting, and building character customization systems • Experience delegating work or ownership of an area to multi-disciplinary peers • Experience with social/cooperative game design and balancing for an active player base At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate. $76 — $115 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.

Location: Berlin, Germany Workplace: hybrid At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Founding Engineering Team Lead to join one of our clients ' team in Berlin. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Key Responsibilities: Lead and grow a small, high-performing engineering team while remaining hands-on Design, build, and review production backend and platform code alongside the team Own delivery of the engineering roadmap, balancing speed, quality, and security Act as a technical leader by setting architecture direction and enforcing engineering standards Contribute directly to critical features, integrations, and platform foundations Establish lightweight engineering processes that enable fast execution without bureaucracy Mentor engineers through code reviews, pairing, and technical guidance Contribute hands-on in design and build architecture, configure systems, code 70% of the time in GoLang. Remove blockers and unblock delivery across backend, frontend, data, and DevOps Collaborate closely with CEO, CPTO, and product leadership on technical and execution decisions Support hiring, onboarding, and technical evaluation of engineers Foster a culture of ownership, pragmatism, and low ego Build whole Security platform setup from scratch Partner closely with backend and AI engineers to design secure service boundaries and deployment models Troubleshoot and resolve complex production incidents across infrastructure, networking, and application layers Build PoCs and validate infrastructure and security design decisions in an early-stage environment Support compliance readiness by enabling controls, logging, and evidence collection for security frameworks Continuously improve platform cost efficiency, reliability, and operational maturity This role reports directly to CEO & CPTO Must have skills: 10+ years of professional software engineering experience 3+ years of experience leading engineering teams while remaining hands-on 3+ years of GoLang experience 3+ years experience with AWS in production environments Strong code quality bar and experience with architectural reviews Ability to context-switch between technical topics and people leadership Strong execution mindset and comfort operating under ambiguity Hands-on coding mentality; can build things from scratch including security architecture yourself Hands-on experience with Docker, Kubernetes (EKS) and containerized workloads Experience with CI/CD pipelines (GitHub Actions or similar) Experience with monitoring, logging, observability (Grafana, OpenTelemetry, Prometheus) Experience with Coding CoPilots (Claude Code, GitHub Copilot, AWS CodeWhisperer, Codex, etc.) Knowledge of Experience supporting production SaaS platforms High ownership mentality, startup mindset, and ability to move quickly Experience in startup or scale-up environments Low ego, high commitment, and a true tech startup mentality Excellent English communication skills Nice-to-have requirements: Previous experience as a founding or early-stage Engineering Manager Experience in cybersecurity , identity, or enterprise SaaS platforms Exposure to DevOps, SRE, or data engineering Experience scaling teams and systems simultaneously Experience with security architecture, identity security, or security engineering Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Understanding of OAuth/OIDC, API tokens, IdP, scopes, SSO, SCIM, roles, RBAC/ABAC, service accounts Familiarity with cloud identity and security controls (e.g. IAM, CloudTrail, Azure Active Directory / Entra ID ) Hands-on with SIEM platforms such as Splunk, Microsoft Sentinel, or IBM QRadar Experience designing permission models, identity graphs, or access control frameworks Knowledge of tokenization, Zero Trust principles , least privilege, and continuous verification Experience with Security related to AI/LLM systems, agent logic, or willingness to learn fast Familiarity with AI agent behavior , LLM security, or agent sandboxing Previous experience in cybersecurity , identity startups You are a fan of rock or metal music Excellent German communication skills Benefits: Founding Team Member Equity — ESOPs in a well funded cybersecurity company. Competitive Compensation — salary aligned with market, flexible early-stage arrangements possible. Founding Team Member Status — shape the company from day one and own critical security technical decisions. Fresh Funding Secured — immediate runway to build, hire, and execute fast. Security Contribution — contribute to security tech architecture across identity, AI agents, and enforcement. High Autonomy — freedom to design and build without corporate overhead. Work with a Technical CEO and CPTO — fast iteration, strong alignment, clear direction. Cutting-Edge Domain — identity security, SaaS-to-SaaS access, AI agent governance. Massive Learning Curve — quickly gain depth in cybersecurity, identity, and AI systems. Fast Career Path — opportunity evolve into higher leadership as we scale the engineering team Berlin Location — top-tier tech environment with strong cybersecurity and AI ecosystems. Direct Impact — your architecture and code become the foundation of the entire platform. Best Equipment and Tools - High quality equipment and modern tools to help you do your best work from day one. Team Offsites - Regular team offsites designed to build strong connections, alignment, and shared momentum.

Location: Berlin, Germany Workplace: hybrid At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Founding Backend Engineer(Go) to join one of our clients ' team in Berlin. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Key Responsibilities: Develop and maintain backend applications using Go Design and optimize cloud-based solutions using AWS services (EC2, Lambda, S3, SQS, SNS, etc.) Design, use and manage databases, including PostgreSQL, Neo4J, Redis, and Elasticsearch Develop, manage, and optimize containerized applications using Docker Automate processes using Bash/Python scripting Optimize and maintain RESTful APIs, ensuring security and performance Work closely with frontend engineers, DevOps, and product team to deliver robust applications Monitor, debug, and improve backend performance, reliability, and scalability Implement caching, messaging queues, and event-driven architectures where needed Build whole platform from scratch 5+ years of GoLang experience Hands-on coding mentality; can build things from scratch and familiar with different architectures Hands-on experience with Docker, Kubernetes (EKS) and containerized workloads Experience designing RESTful and gRPC APIs and using frameworks like Gin Hands-on experience with messaging systems (e.g., SQS , Kafka ) Experience with CI/CD pipelines (GitHub Actions or similar) Experience operating PostgreSQL (RDS / Aurora), Neo4J(or similar) Experience with AI agents , LLM-based systems, MCP, RAG, Prompts, Embeddings, Vector, etc Experience with AI stack (AWS Bedrock, LangChain, pgvector or similar) Experience with Infrastructure as Code (Terraform) Experience with monitoring, logging, observability (Grafana, OpenTelemetry, Prometheus) Ability to troubleshoot production issues end to end Experience with Coding CoPilots (Claude Code, GitHub Copilot, AWS CodeWhisperer, Codex, etc.) Experience supporting production SaaS platforms Strong understanding of SaaS integrations and app-to-app permission flows High ownership mentality, startup mindset, and ability to move quickly Experience in startup or scale-up environments Low ego, high commitment, and a true tech startup mentality Strong problem-solving skills and ability to work in a collaborative environment Excellent English communication skills Nice-to-have requirements: Experience working with Java Ability to code in Python Experience with security architecture, identity security, or security engineering Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Experience with AWS in production environments Exposure to graph-based modeling (identity graph, access graph, risk graph) Familiarity with compliance frameworks (NIS2, DORA, ISO 27001, SOC 2) Understanding of OAuth/OIDC, API tokens, IdP, scopes, SSO, SCIM, roles, RBAC/ABAC, service accounts Familiarity with cloud identity and security controls (e.g. IAM, CloudTrail, Azure Active Directory / Entra ID ) Hands-on with SIEM platforms such as Splunk, Microsoft Sentinel, or IBM QRadar Experience designing permission models, identity graphs, or access control frameworks Knowledge of tokenization, Zero Trust principles , least privilege, and continuous verification Experience with Security related to AI/LLM systems, agent logic, or willingness to learn fast Familiarity with AI agent behavior , LLM security, or agent sandboxing Previous experience in cybersecurity , identity startups You are a fan of rock or metal music Excellent German communication skills Benefits: Founding Team Member Equity — ESOPs in a cybersecurity company Competitive Compensation — salary aligned with market, flexible early-stage arrangements possible Founding Team Member Status — shape the company from day one and own critical technical decisions Fresh Funding Secured — immediate runway to build, hire, and execute fast Security Contribution — contribute to security architecture across identity, AI agents, and enforcement High Autonomy — freedom to design and build without corporate overhead Work with a Technical CEO and CPTO — fast iteration, strong alignment, clear direction Cutting-Edge Domain — identity security, SaaS-to-SaaS access, AI agent governance Massive Learning Curve — quickly gain depth in cybersecurity, identity, and AI systems Fast Career Path — opportunity evolve into leadership as we scale the engineering team Berlin Location — top-tier tech environment with strong cybersecurity and AI ecosystems Direct Impact — your architecture and code become the foundation of the entire platform Best Equipment and Tools - High quality equipment and modern tools to help you do your best work from day one Team Offsites - Regular team offsites designed to build strong connections, alignment, and shared momentum

Location: Oklahoma, United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role As a Data Center Technician , you will play a vital role in maintaining and optimizing the IT infrastructure within our data center. This includes working hands-on with modern technologies such as the advanced H200 GPU cloud cluster. Your responsibilities will include supporting the data center’s IT infrastructure by troubleshooting and resolving hardware issues, performing hardware and network diagnostics, carrying out physical repairs, and ensuring the smooth operation of critical systems. This is a shift-based role and may also require occasional travel between data center locations. You will work onsite in our Oklahoma data center location. Your responsibilities will include: Diagnosing and resolving issues related to IT hardware and ensuring the continuous support of the data center's IT infrastructure across all compute, storage, and networking platforms. Collaborating effectively with internal teams and external contractors to address technical and operational challenges across the data center floor. Installing, upgrading, and decommissioning hardware based on operational requests, change requests, and project requirements. Managing and maintaining the connectivity of fiber optic cables, copper patch cords, and structured cabling in accordance with Nebius standards and documentation. Planning, executing, and monitoring regular IT tasks — including preventive maintenance, break/fix activities, and routine deployments — to maintain and improve data center infrastructure operations. Supporting the Return Merchandise Authorization (RMA) process by assisting with hardware identification, fault documentation, and coordination with the DC Diagnostic & RMA team, in accordance with established Nebius procedures. Developing and maintaining clear, accurate documentation including hardware configurations, troubleshooting guides, maintenance logs, and operational runbooks. Collaborating with cross-functional stakeholders including shift leads, infrastructure engineers, and DC management to ensure work is completed to standard and on schedule. Participating in shift-level technical tasks and project execution as directed by the Senior DC Technician or Lead DC Technician. Monitoring and reporting on the status of assigned work items, incidents, and hardware tasks through Nebius ticketing and operational systems. We expect you to have: Hands-on experience diagnosing and resolving server hardware issues in a production or enterprise data center environment. A solid understanding of data center operations, server architecture, and network equipment principles. Basic proficiency in the Linux operating system and familiarity with command-line tools for system identification, log review, and basic diagnostics. Practical experience working with server IT hardware, enterprise-grade network switches, and fiber optic cabling. Proficiency with standard documentation and productivity tools including spreadsheets, with the ability to maintain logs, records, and operational reports. A proactive, responsible, and quality-focused approach to work with a strong commitment to safety and process adherence. Core Physical Requirements: Ability to stand and remain on your feet for extended periods, typically four or more consecutive hours during active shift operations. Ability to safely lift, carry, and position equipment weighing up to 50 pounds unassisted, and heavier loads with appropriate team-lift protocols or mechanical aids. Comfortable working at heights including ascending and descending ladders, raised platform equipment, and elevated data center infrastructure. Ability to work in confined spaces such as under raised floors, within enclosed rack enclosures, and in cable management pathways. Comfortable working in environments with variable temperatures, including cold aisle containment zones and active cooling infrastructure. Manual dexterity sufficient to handle small form-factor components, precision cabling, and fine connector installations. Visual acuity sufficient to read equipment labels, small-form-factor interface indicators, and detailed wiring diagrams in variable lighting conditions. Ability to push or pull equipment carts, server sleds, and wheeled infrastructure weighing up to 500 pounds on level surfaces. It will be an added bonus if you have: Valid Driving License Project planning skills Compensation We offer competitive hourly rates, ranging from $30.00 – $42.00 per hour based on your experience. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Mexico; Colombia; Argentina; Honduras; Panama; Costa Rica About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe & Australia. Unlike an outsourcing agency, we place you directly with a client where you're hired in-house to work as a valued member of their team. Please note that by applying & completing our interview process, you will be added to our community. This means you’ll be considered for this and all other possible roles that may match your skills. These potential opportunities will be sent your way as an exclusive Huzzle candidate. Job Type: Full-time Location: Remote About the company Our client is an established digital marketing agency that specializes in building predictable growth systems for appointment-based businesses across the United States. With over 15 years of experience, the team focuses on helping professional service providers in the medical, legal, and home services sectors move beyond traditional advertising. By integrating performance marketing with advanced lead conversion technology, they solve complex systems problems through high-intent lead generation, automated follow-up sequences, and transparent, data-driven reporting. The team operates with a results-oriented mindset, utilizing a proprietary diagnostic framework to identify revenue leaks and optimize the entire customer acquisition journey. They pride themselves on a culture of accountability and innovation, focusing on measurable impact rather than vanity metrics. Candidates joining this growth-focused agency will work in a collaborative environment dedicated to transforming how businesses scale through sophisticated automation and strategic multi-channel marketing campaigns. Job Summary We are seeking a technically-adept Operations / Project Manager to bridge the gap between high-level AI strategy and day-to-day execution. In this role, you will oversee the deployment of "AI employees"—automated systems designed to scale businesses efficiently. This is a unique hybrid position that requires the presence of a client-facing lead and the technical logic of an entry-level AI engineer. You will be the primary point of contact for clients, ensuring their AI systems are functioning at peak performance while managing the project lifecycle from onboarding to optimization. Key Responsibilities Lead client onboarding sessions to gather requirements and define project scopes. Set up and manage complex AI workflows and automations using platforms like GoHighLevel and n8n. Perform hands-on adjustments to existing systems, including prompt engineering and logic updates. Use LLM tools (OpenAI, Claude) to design prompts and build simple automation strings. Serve as the primary liaison for client feedback, troubleshooting technical issues, and prioritizing bug fixes. Collaborate closely with the AI Engineering team to facilitate more complex technical implementations. Manage timelines and expectations to ensure projects stay on track and deliver high ROI for clients. Requirements Background in software, automation, or AI system management. Technical proficiency with tools such as GoHighLevel, n8n, Zapier, or similar automation platforms. Hands-on familiarity with LLMs (OpenAI, Claude) and the principles of effective prompt design. Strong project management skills with a proven ability to organize multiple workstreams. Excellent English communication skills with a professional, confident, and clear speaking presence. Ability to work comfortably within EST business hours. A "solution-oriented" mindset with the technical literacy to discuss AI architecture with both developers and clients. Previous experience in an agency environment or a high-growth startup. Advanced experience with API integrations and webhooks. Familiarity with CRM architecture and lead lifecycle management. Benefits 💰 Competitive monthly salary 🌎 100% remote work environment 🚀 Career growth at the intersection of AI and Operations 📈 Long-term stability in a rapidly expanding industry 🛠️ Opportunity to work with cutting-edge LLM and automation tools 🤝 Collaborative and forward-thinking team culture

Location: United States About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Ukraine About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: United Kingdom About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Serbia About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Romania About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Portugal About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Poland About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Netherlands About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Belgium About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Belarus About Flosum Flosum is the leading 100% native Salesforce DevOps, data backup, and security platform. We help enterprises release faster, protect their Salesforce data, and govern their orgs with confidence. As we scale, we're investing in world-class enablement to ensure customers, partners, and admins can fully harness the platform. Role Overview We're hiring a Technical Enablement & Documentation Lead to own the end-to-end knowledge experience for Flosum — from product documentation across DevOps, Data Backup, Security, and Compliance, to the launch of our official Flosum Certification Program. You'll be the bridge between Product, Support, Sales Engineering, and Customers, turning real-world signals into authoritative, learner-friendly content. Key Responsibilities Own, maintain, and continuously improve Flosum's product documentation across Salesforce DevOps, Data Backup & Recovery, Security, and Compliance modules. Build and launch the Flosum Certification Program, including learning paths, exam blueprints, hands-on labs, and badge tiers (Admin, Developer, Architect). Analyze inbound signals — support cases, demo requests, and prospect inquiries — to identify documentation gaps and proactively update content. Partner with Support to convert recurring tickets into self-service knowledge base articles, reducing case volume. Collaborate with Product Management and Engineering to document new releases, features, and APIs in lockstep with the release calendar. Work with Sales Engineering to ensure demo-driven questions are reflected in public-facing guides and FAQs. Establish documentation standards, style guides, and review workflows to keep content accurate, versioned, and on-brand. Track content performance (views, search queries, deflection rates, certification pass rates) and report on enablement KPIs. Requirements 5+ years in technical writing, developer enablement, or technical training — ideally in the Salesforce ecosystem. Hands-on familiarity with Salesforce DevOps concepts (version control, CI/CD, sandbox management, deployments) and data backup/recovery principles. Proven track record building or contributing to a certification or learning program (Trailhead-style modules, exam design, or LMS authoring). Strong analytical mindset — comfortable mining Zendesk/Salesforce Service Cloud cases and CRM data to prioritize content roadmaps. Excellent writing skills with the ability to translate complex technical workflows into clear, actionable guidance. Experience with documentation platforms (Document360, Zendesk Guide, Readme, GitBook, or similar). Preferred Qualifications Salesforce Administrator or Platform Developer certification. Prior experience at a Salesforce ISV or DevOps tooling company (Copado, Gearset, AutoRABIT, OwnBackup, etc.). Background in instructional design or video-based learning production. What Success Looks Like in 12 Months Documentation NPS and self-service deflection rates measurably improved. Flosum Certification Program launched with at least three role-based tracks and an active learner community. A repeatable feedback loop established between Support, Sales, and Documentation.

Location: Foster City, CA Workplace: Hybrid Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. ABOUT THE ROLE We are seeking a mid-level Infrastructure Vulnerability Management Engineer with a strong background in Cloud Security, DevSecOps, and Infrastructure-as-Code (IaC). In this role, you will bridge the gap between security, compliance, DevOps, and Platform engineering teams. You will identify infrastructure misconfigurations, secure multi-cloud environments, and manage continuous vulnerability lifecycles across cloud workloads, containers, and data repositories to satisfy strict regulatory compliance frameworks. You will also serve as a technical infrastructure responder during security incidents, deploying real-time cloud or network countermeasures to protect our production ecosystem. WHAT YOU'LL DO CORE RESPONSIBILITIES - Infrastructure Scanning & Triage: Perform continuous security scanning across our cloud posture and workloads. Review, validate, and prioritize flaws and misconfigurations based on CVSS scores, real-world exploitability, and infrastructure network exposure. - Posture Management & Visibility: Own and optimize Cloud Security Posture Management (CSPM), Kubernetes Security Posture Management (KSPM), and Data Security Posture Management (DSPM) tools to ensure uniform compliance, prevent data leakage, and maintain hardened baselines. - Infrastructure-as-Code (IaC) Security: Configure, tune, and embed automated IaC security scanning tools into CI/CD pipelines to identify architectural risks (e.g., overly permissive IAM, public S3 buckets/Cloud Storage) before they are deployed to production. - Workload & Container Security: Manage the continuous vulnerability scanning lifecycle for container images, registries, and Virtual Machines (VMs), partnering with SRE and Platform teams to build automated base-image patching and rolling upgrade pipelines. - Compliance-Driven Tracking: Track, document, and manage infrastructure vulnerabilities according to strict compliance SLAs (e.g., SOC 2, ISO 27001, PCI-DSS). Maintain audit-ready evidence of infrastructure remediation timelines and exception approvals. - Executive Reporting & Alerting: Escalate and report critical production exposures directly to the CISO and senior leadership. Maintain dashboards and alerting mechanisms that visualize infrastructure risk trends and cloud compliance posture. - Remediation Collaboration: Partner with SRE, DevOps, and Platform teams to provide clear infrastructure mitigation paths. Assist in writing, reviewing, or modifying cloud configuration templates directly when necessary to resolve security flaws. - Incident Response Support: Assist Incident Response teams during active cloud or host-level breaches. Help develop and implement immediate, real-time cloud, network, or IAM configuration countermeasures to contain threats. REQUIRED SKILLS & EXPERIENCE - Experience: 5 years of experience in Cloud Security, DevSecOps, or Systems Engineering roles. - Cloud Infrastructure Depth: Strong foundational experience working with multi-cloud environments (Deep GCP expertise preferred, with working knowledge of AWS or Azure). - Posture Management & Scanning Tooling: Hands-on experience operating modern infrastructure security platforms such as Wiz, Orca, Prisma Cloud, Lacework, or cloud-native options (GCP Security Command Center). - IaC and Automation Fluency: Strong proficiency with Infrastructure as Code platforms (Terraform, Pulumi) and GitOps deployment workflows. Ability to evaluate and configure IaC scanners like Checkov, Tfsec, or KICS. - Containerization & Orchestration: Deep understanding of Docker/container security and Kubernetes architectures (e.g., GKE, EKS), including runtime security, network policies, and workload identity. - Compliance Awareness: Understanding of how infrastructure configurations and vulnerability management map to security compliance frameworks like SOC 2, ISO 27001, CIS Benchmarks, or NIST. WHAT WE VALUE - Systems Thinking: The ability to see the "big picture" and understand how security decisions impact the entire stack. - Technical Influence: The ability to drive technical alignment across the organization through expertise and collaboration rather than direct authority. - Autonomy: Comfortable leading major technical initiatives and driving outcomes with minimal oversight. - Problem-Solving Mindset: A passion for breaking down complex security challenges into elegant, scalable engineering solutions. This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday. Full-Time Employee Benefits Include: 💰 Competitive Salary & Equity 💹 401(k) Program with a 4% match (US Only) ⚕️ Health, Dental, Vision and Life Insurance 🩼 Short Term and Long Term Disability 🚼 Paid Parental, Medical, Caregiver Leave 🏝 Flexible Time Off (FTO) + Holidays 🚗 Commuter Benefits (In-Office & US Only) 📱 Monthly Wellness Stipend 🧑‍💻 Autonomous Work Environment 🖥 In Office Set-Up Reimbursement (In-Office Only) 🚀 Quarterly Team Gatherings ☕ In Office Amenities (In-Office Only) Want to learn more about what we are up to? - Self-driving Company https://replit.com/blog/self-driving-company - Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale - AI Adoption https://replit.com/blog/ai-adoption - Build Open-Source Apps https://replit.com/build/open-source-app-builder   Interviewing + Culture at Replit - Operating Principles https://blog.replit.com/operating-principles - Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.