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Location: Brazil Position: Business Development Manager Location: Remote Type: Full-Time About Us: Uptalent.io connects businesses with top-tier remote talent across various industries, including marketing, design, administration, accounting, sales, architecture, and engineering. Our mission is to provide companies with access to exceptional professionals while helping remote talent thrive in flexible, global work environments. As we expand into new markets and industries, we’re looking for a driven Business Development Manager to lead business development efforts and secure new opportunities to fuel our growth. Role Overview: As Uptalent.io’s Business Development Manager , you will play a key role in identifying new business opportunities, acquiring clients, and executing strategies to drive revenue growth. You’ll focus on both outbound and inbound initiatives, independently creating and managing efforts that generate leads and turn prospects into long-term clients. Key Responsibilities: Business Development : Identify and develop new business opportunities by researching markets, analyzing trends, and targeting high-value prospects across industries. Client Acquisition : Manage the entire sales cycle, from generating and nurturing leads to closing deals, ensuring a seamless onboarding experience for new clients. Strategic Partnerships : Build and maintain relationships with key stakeholders, partners, and influencers to expand Uptalent.io’s reach and visibility. Data-Driven Growth : Analyze performance metrics, customer feedback, and market trends to refine strategies and continuously optimize growth efforts. Cross-Functional Collaboration : Work with leadership and operations teams to align growth initiatives with overall company goals and ensure a high-quality client experience. Outbound and Inbound Strategies : Outbound : Execute cold outreach, personalized emails, and networking campaigns to generate qualified leads. Inbound : Develop and implement content marketing, lead nurturing, and referral programs to attract and convert clients. Goal Achievement : Meet and exceed monthly and quarterly targets for revenue, client acquisition, and market penetration. Requirements Proven experience in business development, sales, or growth-focused roles in B2B services, with a strong record of driving client acquisition. Hands-on experience with outbound strategies, including prospecting, cold outreach, and relationship building. Ability to create and execute inbound strategies, such as content creation, email campaigns, and lead nurturing. Excellent communication and interpersonal skills, with the ability to engage decision-makers and build lasting relationships. Strong analytical skills and experience using CRM systems to track and manage pipelines. Self-motivated and capable of independently developing and executing growth strategies in a remote-first environment. Preferred Qualifications: Knowledge of staffing, outsourcing, or remote talent solutions is a plus but not required. Familiarity with digital marketing tools and techniques, such as email automation, SEO, or social media, is advantageous. Benefits What We Offer: Monthly compensation in USD. Performance-based bonuses with significant earning potential. Flexible, remote-first work environment with the opportunity to shape the company’s growth strategy. A supportive and innovative team culture focused on collaboration and success. Join Us: If you’re passionate about driving growth and connecting businesses with exceptional remote talent, we’d love to hear from you. Apply now to make an impact at Uptalent.io as we redefine the future of remote work.

Location: Uruguay Position: Business Development Manager Location: Remote Type: Full-Time About Us: Uptalent.io connects businesses with top-tier remote talent across various industries, including marketing, design, administration, accounting, sales, architecture, and engineering. Our mission is to provide companies with access to exceptional professionals while helping remote talent thrive in flexible, global work environments. As we expand into new markets and industries, we’re looking for a driven Growth Manager to lead business development efforts and secure new opportunities to fuel our growth. Role Overview: As Uptalent.io’s Business Development Manager , you will play a key role in identifying new business opportunities, acquiring clients, and executing strategies to drive revenue growth. You’ll focus on both outbound and inbound initiatives, independently creating and managing efforts that generate leads and turn prospects into long-term clients. Key Responsibilities: Business Development : Identify and develop new business opportunities by researching markets, analyzing trends, and targeting high-value prospects across industries. Client Acquisition : Manage the entire sales cycle, from generating and nurturing leads to closing deals, ensuring a seamless onboarding experience for new clients. Strategic Partnerships : Build and maintain relationships with key stakeholders, partners, and influencers to expand Uptalent.io’s reach and visibility. Data-Driven Growth : Analyze performance metrics, customer feedback, and market trends to refine strategies and continuously optimize growth efforts. Cross-Functional Collaboration : Work with leadership and operations teams to align growth initiatives with overall company goals and ensure a high-quality client experience. Outbound and Inbound Strategies : Outbound : Execute cold outreach, personalized emails, and networking campaigns to generate qualified leads. Inbound : Develop and implement content marketing, lead nurturing, and referral programs to attract and convert clients. Goal Achievement : Meet and exceed monthly and quarterly targets for revenue, client acquisition, and market penetration. Requirements Proven experience in business development, sales, or growth-focused roles in B2B services, with a strong record of driving client acquisition. Hands-on experience with outbound strategies, including prospecting, cold outreach, and relationship building. Ability to create and execute inbound strategies, such as content creation, email campaigns, and lead nurturing. Excellent communication and interpersonal skills, with the ability to engage decision-makers and build lasting relationships. Strong analytical skills and experience using CRM systems to track and manage pipelines. Self-motivated and capable of independently developing and executing growth strategies in a remote-first environment. Preferred Qualifications: Knowledge of staffing, outsourcing, or remote talent solutions is a plus but not required. Familiarity with digital marketing tools and techniques, such as email automation, SEO, or social media, is advantageous. Benefits What We Offer: Monthly compensation in USD. Performance-based bonuses with significant earning potential. Flexible, remote-first work environment with the opportunity to shape the company’s growth strategy. A supportive and innovative team culture focused on collaboration and success. Join Us: If you’re passionate about driving growth and connecting businesses with exceptional remote talent, we’d love to hear from you. Apply now to make an impact at Uptalent.io as we redefine the future of remote work.

Location: Colombia Position: Business Development Manager Location: Remote Type: Full-Time About Us: Uptalent.io connects businesses with top-tier remote talent across various industries, including marketing, design, administration, accounting, sales, architecture, and engineering. Our mission is to provide companies with access to exceptional professionals while helping remote talent thrive in flexible, global work environments. As we expand into new markets and industries, we’re looking for a driven Business Development Manager to lead business development efforts and secure new opportunities to fuel our growth. Role Overview: As Uptalent.io’s Growth Manager , you will play a key role in identifying new business opportunities, acquiring clients, and executing strategies to drive revenue growth. You’ll focus on both outbound and inbound initiatives, independently creating and managing efforts that generate leads and turn prospects into long-term clients. Key Responsibilities: Business Development : Identify and develop new business opportunities by researching markets, analyzing trends, and targeting high-value prospects across industries. Client Acquisition : Manage the entire sales cycle, from generating and nurturing leads to closing deals, ensuring a seamless onboarding experience for new clients. Strategic Partnerships : Build and maintain relationships with key stakeholders, partners, and influencers to expand Uptalent.io’s reach and visibility. Data-Driven Growth : Analyze performance metrics, customer feedback, and market trends to refine strategies and continuously optimize growth efforts. Cross-Functional Collaboration : Work with leadership and operations teams to align growth initiatives with overall company goals and ensure a high-quality client experience. Outbound and Inbound Strategies : Outbound : Execute cold outreach, personalized emails, and networking campaigns to generate qualified leads. Inbound : Develop and implement content marketing, lead nurturing, and referral programs to attract and convert clients. Goal Achievement : Meet and exceed monthly and quarterly targets for revenue, client acquisition, and market penetration. Requirements Proven experience in business development, sales, or growth-focused roles in B2B services, with a strong record of driving client acquisition. Hands-on experience with outbound strategies, including prospecting, cold outreach, and relationship building. Ability to create and execute inbound strategies, such as content creation, email campaigns, and lead nurturing. Excellent communication and interpersonal skills, with the ability to engage decision-makers and build lasting relationships. Strong analytical skills and experience using CRM systems to track and manage pipelines. Self-motivated and capable of independently developing and executing growth strategies in a remote-first environment. Preferred Qualifications: Knowledge of staffing, outsourcing, or remote talent solutions is a plus but not required. Familiarity with digital marketing tools and techniques, such as email automation, SEO, or social media, is advantageous. Benefits What We Offer: Monthly compensation in USD. Performance-based bonuses with significant earning potential. Flexible, remote-first work environment with the opportunity to shape the company’s growth strategy. A supportive and innovative team culture focused on collaboration and success. Join Us: If you’re passionate about driving growth and connecting businesses with exceptional remote talent, we’d love to hear from you. Apply now to make an impact at Uptalent.io as we redefine the future of remote work.

Location: Argentina Position: Business Development Manager Location: Remote Type: Full-Time About Us: Uptalent.io connects businesses with top-tier remote talent across various industries, including marketing, design, administration, accounting, sales, architecture, and engineering. Our mission is to provide companies with access to exceptional professionals while helping remote talent thrive in flexible, global work environments. As we expand into new markets and industries, we’re looking for a driven Business Development Manager to lead business development efforts and secure new opportunities to fuel our growth. Role Overview: As Uptalent.io’s Business Development Manager , you will play a key role in identifying new business opportunities, acquiring clients, and executing strategies to drive revenue growth. You’ll focus on both outbound and inbound initiatives, independently creating and managing efforts that generate leads and turn prospects into long-term clients. Key Responsibilities: Business Development : Identify and develop new business opportunities by researching markets, analyzing trends, and targeting high-value prospects across industries. Client Acquisition : Manage the entire sales cycle, from generating and nurturing leads to closing deals, ensuring a seamless onboarding experience for new clients. Strategic Partnerships : Build and maintain relationships with key stakeholders, partners, and influencers to expand Uptalent.io’s reach and visibility. Data-Driven Growth : Analyze performance metrics, customer feedback, and market trends to refine strategies and continuously optimize growth efforts. Cross-Functional Collaboration : Work with leadership and operations teams to align growth initiatives with overall company goals and ensure a high-quality client experience. Outbound and Inbound Strategies : Outbound : Execute cold outreach, personalized emails, and networking campaigns to generate qualified leads. Inbound : Develop and implement content marketing, lead nurturing, and referral programs to attract and convert clients. Goal Achievement : Meet and exceed monthly and quarterly targets for revenue, client acquisition, and market penetration. Requirements Proven experience in business development, sales, or growth-focused roles in B2B services, with a strong record of driving client acquisition. Hands-on experience with outbound strategies, including prospecting, cold outreach, and relationship building. Ability to create and execute inbound strategies, such as content creation, email campaigns, and lead nurturing. Excellent communication and interpersonal skills, with the ability to engage decision-makers and build lasting relationships. Strong analytical skills and experience using CRM systems to track and manage pipelines. Self-motivated and capable of independently developing and executing growth strategies in a remote-first environment. Preferred Qualifications: Knowledge of staffing, outsourcing, or remote talent solutions is a plus but not required. Familiarity with digital marketing tools and techniques, such as email automation, SEO, or social media, is advantageous. Benefits What We Offer: Monthly compensation in USD. Performance-based bonuses with significant earning potential. Flexible, remote-first work environment with the opportunity to shape the company’s growth strategy. A supportive and innovative team culture focused on collaboration and success. Join Us: If you’re passionate about driving growth and connecting businesses with exceptional remote talent, we’d love to hear from you. Apply now to make an impact at Uptalent.io as we redefine the future of remote work.

Location: US - Remote Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. Ready to become a Wriker? About the Role As a Sr. Professional Services Consultant , you'll guide customers across the entire lifecycle—from shaping their initial onboarding to partnering on multi-year, transformational engagements as their business and the Wrike platform evolves. You will serve as a strategic advisor and hands-on solution builder: diagnosing business workflows, educating teams on modern work management practices, and designing creative solutions in Wrike. When engagement requires connecting tools or importing historical data, you'll leverage user-friendly, low-code tools like Wrike Integrate and modern AI capabilities to deliver complete solutions. Who You Are You are likely a strong fit for this role if you identify with one of the following backgrounds: SaaS Implementation & Advisory Consulting: You come from a customer-facing professional services practice where you guided clients through software adoption, change enablement, and solution design. Internal Business Process & Workflow Leadership: You have led internal business process improvement, workflow redesign, or digital transformation initiatives across cross-functional teams, serving as an internal advisor and systems builder. Project Management & Communication: You have strong project management acumen and excel at clear customer communication, including next steps, recaps, and status updates, while proactively keeping internal Account Teams and leadership informed. Your Impact Manage an active, concurrent portfolio of approximately 10–15 customer engagements, balancing recurring advisory, mentoring, and "hands-on-shoulder" sessions with dedicated behind-the-scenes configuration and solution building. Lead individual customer engagements and take part in or lead larger global customer rollouts. Drive end-to-end customer onboarding, including Discovery, Solution Design, Configuration, Rollout, Education and Adoption Monitoring. Partner with enterprise customers on ongoing, multi-year transformational engagements—continually diagnosing new business needs, introducing emerging platform capabilities, and expanding Wrike adoption. Diagnose existing customer workflows and apply change management principles to educate teams and accelerate adoption of better collaboration practices. Design and build creative solutions within Wrike to solve complex operational challenges, using standard configuration, automated rules, and reporting dashboards (including Wrike Analyze). Expand solution value when needed by connecting Wrike to external systems using Wrike Integrate (our low-code integration tool powered by Workato) and guiding basic data migrations into Wrike. Leverage leading AI tools to accelerate consulting delivery and operational efficiency, while coaching customers on how to adopt Wrike's embedded AI capabilities to automate and elevate their own workflows. Support the sales team with scoping and discovery on more complex engagements, positioning the strategic value of Wrike's Professional Services. Manage personal billable utilization and project delivery milestones to achieve key operational and customer success targets, while maintaining accurate engagement records in Wrike, Salesforce, and related systems. Advocate for the customer and collaborate with Wrike's Product and Customer Success teams to influence roadmap priorities and resolve operational bottlenecks. Ensure smooth handoffs before and after Professional Services engagements by collaborating closely with sales, customer success, and support teams. Contribute reusable templates, best practices, and use-case blueprints to the internal knowledge base so delivery quality stays high and consistent. Mentor junior members of the consulting team and participate in team learning sessions. Your Qualifications 5+ years of client-facing experience in SaaS professional services, business consulting, or solutions implementation, combining strategic business process analysis with hands-on platform configuration. Proven ability to understand complex business processes quickly and translate client pain points into practical, well-architected solutions. Experience comfortably managing multiple customer accounts at once, with the organization and adaptability to switch gears smoothly across diverse client teams, industries, and use cases. Comfort working in a professional services environment with accountability for billable delivery, project pacing, and tracking engagement milestones. Working knowledge of modern project management and collaborative work methodologies (such as Agile, Scrum, Kanban, or Lean) and how cross-functional teams structure their work. Familiarity with the common business workflows, operational challenges, and terminology of core enterprise teams, such as Marketing/Creative, PMO, IT, Professional Services, or Operations. Comfort with technology and data, including the ability to learn low-code tools like Wrike Integrate to configure basic automations, and working with structured spreadsheets (CSV / Excel) for data imports and field mapping. Demonstrated ability to use AI productivity tools to accelerate day-to-day work, streamline project delivery, and optimize customer workflows. Strong facilitation and communication acumen, with the ability to lead engaging customer workshops, drive stakeholder alignment, and present credibly to executive sponsors. Standout Qualities Prior experience implementing, administering, or consulting on Collaborative Work Management (CWM), Project Portfolio Management (PPM), Professional Services Automation (PSA), or workflow management platforms. Familiarity with common enterprise application ecosystems (e.g., Salesforce, Jira, ServiceNow, or Workday) and how they connect into collaborative business workflows. Exposure to business intelligence, data visualization, or reporting tools (such as Power BI, Tableau, or advanced platform analytics) to support operational metrics and executive visibility. Experience partnering with stakeholders to define measurable success criteria, operational KPIs, or value realization metrics tied to technology adoption. Relevant professional certifications or credentials, such as PMP, Scrum Master (CSM/PSM), Prosci / Change Management, or similar industry accreditations. Perks of working at Wrike At Wrike, our people drive our success. Join a community of over 900 innovative Wrikers, trusted by 20,000+ businesses worldwide, and experience benefits designed to empower every aspect of your life. Empowered Living: Comprehensive Health Coverage: Enjoy medical, dental, and employer-paid vision insurance. Security & Support: Benefit from life insurance and employer-paid short- and long-term disability. Financial Well-Being: Build your future with our 401(k) plan featuring an employer match along with FSA/HSA benefits. Nurturing New Beginnings: Generous Parental Leave: Cherish every moment with 18 weeks of leave for birth mothers and 4 weeks for non-birth parents. Community Connections: Engage with our vibrant Wrike Employee Resource Communities (WERC) to connect, grow, and thrive. Work & Life Enrichment: Flexible Time Off: Our flexible time off (FTO) policy empowers you to balance work, personal matters, and well-being on your own schedule. Home Office Support: Enjoy a $500 Working-from-Home stipend to create a comfortable and productive home office. Celebration & Service: Enjoy 11 paid holidays and 2 volunteer days to rest, recharge, and give back. Global Impact: Join a team recognized worldwide for leading by example and delivering collaborative work management solutions that empower businesses across the globe. You will stand out with: Relevant Master’s degree (MBA or similar) Experience working in a SaaS environment Ability to position Wrike into an existing integrated ecosystem Your recruitment buddy will be Aziza Talhi , Senior Recruiter. #LI-AT1 The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process. Total compensation pay range $103,000 — $150,000 USD Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Location: Canada, Remote Workplace: remote As an Account Executive on the North American Mid-Market team, you are responsible for driving revenue in North America with a focus on the mid-market segment (250 - 5,000 employees). You are committed to learning and executing our proven sales methodologies to hit your quota and grow your sales skills.   From your future coach: “I'm thrilled to lead a group of dynamic professionals who are not only passionate about sales but also dedicated to fostering genuine connections with our clients. Here, we thrive on the pulse of innovation and collaboration, fueling our relentless pursuit of excellence. With a firm belief in work-life balance, transparency, and a culture that embraces challenges, every day presents an opportunity for growth and achievement. So buckle up, because with our team, the journey is just as exhilarating as the destination. Let's rock the world of Mid-Market Sales together!” - Graham Knowles, https://www.linkedin.com/in/knowlesg/ Within 1 month, you will: Master the product demo and pitch Meet the global team through virtual coffee meets and happy hours Get familiar with our Convexity culture Within 3 months, you will: Close your first deal Run tailored and exceptional client meetings Build your own pipeline Become an expert in Learning & Development market trends, emerging technologies, and competitors Within 6 months, you will: Drive revenue generation through qualifying and closing new business Meet and exceed all quarterly sales quotas Within 12 months, you will: Contribute as a subject matter expert on the 360Learning platform and share your knowledge with the rest of the organization Be ready to tackle more complex, multi-thread deals The Skill Set 3-5 years of experience in a B2B SaaS environment as an Account Executive or Pre-sales Role Bonus points for experience selling HR tech solutions A growth mindset and a life-long learning attitude Strong analytical and organizational skills Strong written and verbal communication skills Executed complex software/platform demos in your sales process Expected to be available for client and larger team meetings (ex: Revenue Kick-Off, trade shows, etc.) for up to 5% travel time annually Ability to travel to a minimum of two trade shows per year is required A Bachelor’s degree or higher level of education Enthusiasm for our working environment explained here: https://bit.ly/Convexity360L What We Offer Compensation: Pay structure includes base salary, variable incentive pay, and company equity 📈 Benefits/Perks : Comprehensive medical, vision, and dental insurance starting your first full month 🏥 401k matching starting from day 1 🏦 Generous parental leave 👶 Professional development opportunities through our own platform 📚 Balance: We offer unlimited days of annual PTO 🌴 5 days for sick leave 🤒 Holiday time in accordance with the Ontario Holiday Calendar 🗓 Flexible & Remote Work Options: Within your home province 🏠: fully remote, and outside your home province 🌍: work from anywhere! Subject to Remote Committee approval and standard guidelines (1 year of tenure, performance, destination, length, etc.) Diversity, Equity, and Inclusion : We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝 Corporate Social Responsibility : Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍 Culture : A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆 Interview Process Phone Screen with our Talent Acquisition Manager Discovery Interview with the Hiring Coach (Director of Mid Market Sales) Team Intros & Case Study with an AE and 2 Sales Leaders Culture Interview with the Chief Customer Officer or Chief Revenue Officer References & Offer! ⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC #LI-MKN Who We Are 360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place. 360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA. Learning Includes Everyone. In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Location: Lisbon, Portugal Workplace: none David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard Czech speaking Operations Customer Expert for their Lisbon offices. Position: Operations Customer Expert Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Assist customers via phone, email, and chat with inquiries related to products. Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs. Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction. Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up. Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution. Collaborate with internal teams to deliver efficient and effective solutions to customer issues. Perform regular customer service tasks, including updating and maintaining the customer database. Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement. Manage customer complaints and oversee the returns process, ensuring compliance with company policies. REQUIREMENTS: Native/fluent in Czech (C1), both verbal and written. Fluent in English (minimum B2 level) Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus Strong organizational skills to manage multiple customer requests and document conversations accurately. BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere Guidance and tools to reach career potential Fully paid training on the company and products Opportunity to work in a supportive environment focused on growth and skill development Relocation support

Location: VIRGIN VOYAGES, Worldwide AHOY, DEAR CANDIDATES! ISMIRA Agency actively recruiting for position SOUS CHEF for Virgin Voyages! WORK CONDITIONS: Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!) Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together Contract length - 4-6 months for most positions, for entry positions - 7 months Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew The employer is going to provide or reimburse expenses for the following: * STCW certification * Joining tickets * Pre-Employment Medical Examination (PEME) * Necessary Visas * Joining expenses, such as transfers, hotel accommodations, subsistence THE GIG: We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who has got the chops to help us bring our epic culinary experience to life. We love food... and we assume that you do too! This ‘someone’ will oversea an entire galley outlet and ensure that all aspects of the outlet are operating in ship-shape. Sound interesting to you!? ... Keep reading! In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you. RESPONSIBILITIES: ● Provide an epic experience for our guests at all times ● Responsible for maintaining and producing high level standards in food quality in the assigned outlet ● Responsible for the entire operation of their assigned outlet in terms of food safety, creativity, cleanliness, team performance ● Adheres to and monitors that HACCP and USPH rules and regulations are followed on a daily basis ● Meets with Executive Sous Chef and/or Chef De Cuisine on a daily basis to review production schedules and internal requisitions for their outlet ● Monitors portion control and conducts spot checks ● Carries out inspections and spot checks of storerooms within their outlet ● Reports any machinery/technical faults to Executive Sous Chef and monitors repair schedule ● Conducts food tasting on a daily basis in their outlet and corrects any discrepancies with regard to quality, taste and/or appearance ● Carries out the service line in their assigned outlet including but not limited to the efficiency of service, presentation and plating ● Communicates with Asst. Food and Beverage Operations Director for any provision related matters ● Must be familiar with their assigned galley outlet layout in terms of safety and security and ensure members of his team are fully familiar ● Monitor Work and Rest hours of all members of their team ensuring ILO guidelines are adhered to ● Assist in the preparation and implementation of work rotas for their outlet team ● Monitor performance of their team ensuring that they are working to company, HACCP and USPH guidelines ● Conducts menu explanation to the Restaurant team in their assigned outlet prior to the start of service ● Inspect cleanliness and condition of assigned station and service areas and rectify any deficiencies ● Monitors clear down routines after service and ensures the appearance and condition of all items meet Virgin Voyages standards ● Notifies Executive Sous Chef of any Sailor complaints raised and seeks to resolve ● Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately ● Responsible for the appearance and cleanliness of their outlet culinary team. REQUIREMENTS: Minimum 3 years’ recent experience as a Sous Chef onboard a Premium Cruise ship Extensive knowledge of food handling procedures with regard to public health standards Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity Excellent understanding of food specifications, including but not limited to USDA meat and standards and grading Knowledge of Vessel Sanitation Program regulations and procedures All certificates as required by the STCW code for this position Ability to read, interpret and demonstrate the preparation of recipes Basic knowledge of HACCP rules and regulations Strong written and verbal skills WHAT MATTERS TO US: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: April 15, 2022 You can submit your Resume here pushing APPLY TO POSITION button below In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: VIRGIN VOYAGES, Worldwide AHOY, DEAR CANDIDATES! ISMIRA Agency actively recruiting for position SOMMELIER for Virgin Voyages! WORK CONDITIONS: Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!) Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together Contract length - 4-6 months for most positions, for entry positions - 7 months Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew The employer is going to provide or reimburse expenses for the following: * STCW certification * Joining tickets * Pre-Employment Medical Examination (PEME) * Necessary Visas * Joining expenses, such as transfers, hotel accommodations, subsistence THE GIG: We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ When life hands you lemons, make wine! Our sailors love to wine-down & say cheers and this ‘someone’ will help our sailors do so. They are a wine guru and know exactly what wines our Sailors (guests) would love. In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you. RESPONSIBILITIES: ● Provide an epic experience for our guests at all times ● Maintain complete knowledge of all menu items, liquor brands, beers and non-alcoholic selections available in the assigned outlet ● Maintain complete knowledge of designated glassware and garnishes for each drink ● Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet ● Competently open and serve wine/champagne bottles ● Fully knowledgeable in standard cocktail recipes, wine lists, spirits, other alcoholic beverages, garnishes and presentations ● Responsible for planning and leading the training of all bar crew in the knowledge and proper serving of a variety of wines via ‘on the job’ training ● In charge of restocking the Wine Cellar on a daily basis and to participate in the loading of wines to the vessel when necessary ● Responsible for keeping their workstation to a clean and tidy standard as per company requirements ● Aware and able to implement company beverage control procedures ● Assists in preparing all restaurants for service as needed and when required ● Able to talk sailors through the full wine list and if necessary assist with choices and is able to make recommendations based on the cuisine served to the Sailors satisfaction ● Sets up any wine tasting events and any other events as requested by the Beverage Operations Manager ● Timely handling and resolving of guest complaints concerning sommelier activities and informs Beverage Operations Manager ● Ensures good stock control and accurate charging to accounts ● Responsible for monitoring the inventory of wine glasses, utensils and bottles ensuring all wine glasses and utensils are in pristine condition at all times ● Ensures a professional service is delivered to sailors at all times and personal appearance and uniform are kept to company standards ● Be familiar with all cruise services/features and activations to respond to Sailor inquiries accurately ● Works to maintain company safety, hygiene and sanitation practices at all times and maintaining cleanliness of all areas up to USPH and company standards ● Prepares pre-orders of wine and ensure they are on tables in preparation of service ● Follows the Responsible Service of Alcohol policies and procedures and discreetly informs the Beverage Operations Manager if a sailor has consumed in excess REQUIREMENTS: Minimum 3 years’ recent experience as Sommelier/Wine Waiter onboard a Premium Class Cruise ship or 4/5 star hotel/resort Excellent organizational skills and able to juggle several operations in one go WSET Level 2 in Wines and Spirits or recognized Wine Qualification Demonstrated experience in motivating, leading and engaging a diverse workforce to increase synergy and improve productivity Excellent presentation skills to present training programs Administrative skills to manage training program Passionate about people and able to handle guest complaints with a smile! All certificates as required by the STCW code for this position Strong written & verbal skills WHAT MATTERS TO US: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: April 15, 2022 You can submit your Resume here pushing APPLY TO POSITION button below In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: SHOPS_ONBOARD, Worldwide WE ARE LOOKING FOR GERMAN-SPEAKING APPLICANTS TO WORK IN DUTY-FREE SHOPS ONBOARD THE LARGEST CRUISE LINES! STARBOARD CRUISE SERVICES is the world’s largest and leading onboard retailer. It offers cruise ship guests world-class brands and exclusive merchandise with tax and duty-free savings. Together with its cruise line partners, the company’s goal is to provide an unforgettable exciting vacation shopping experience. COMPANY OFFERS: Contract length — 6-7months Free living and all onboard meals Free medical/health insurance for the duration of the contract Employee discounts for merchandise purchases on board Company-paid air travel for the returning after their first completed contract On-board training provided such as management, fine jewelry, beauty, watch, promotional and visual merchandising specialist programs Opportunities for future promotion on board as well as to work ashore for LVMH company branches around the world Working on board you meet new friends and travel to different wonderful destinations REQUIREMENTS: min 21 years old 1 year of Direct Sales experience Must be available to join within 90 days Very good English AND GERMAN language knowledge Additional language knowledge is preferable Ability to cooperate effectively with colleagues Ability to initiate conversation and establish relationships with customers Ability to work 7 days a week, 10−14 hours daily under pressure and show enthusiasm at all time Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Nationalities that we CAN NOT process at the moment: 🇷🇺 🇧🇾 Last updated: August 31, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: SHOPS_ONBOARD, Worldwide WE ARE LOOKING FOR APPLICANTS TO WORK IN DUTY-FREE SHOPS ONBOARD THE LARGEST CRUISE LINES! STARBOARD CRUISE SERVICES is the world’s largest and leading onboard retailer. It offers cruise ship guests world-class brands and exclusive merchandise with tax and duty-free savings. Together with its cruise line partners, the company’s goal is to provide an unforgettable exciting vacation shopping experience. Retail Sales Associate is person who is responsible for selling merchandise and assisting customers with their shopping needs. COMPANY OFFERS: Contract length — 6-7months Free living and all onboard meals Free medical/health insurance for the duration of the contract Employee discounts for merchandise purchases on board Company-paid air travel for the returning after their first completed contract On-board training provided such as management, fine jewelry, beauty, watch, promotional and visual merchandising specialist programs Opportunities for future promotion on board as well as to work ashore for LVMH company branches around the world Working on board you meet new friends and travel to different wonderful destinations REQUIREMENTS: min 21 years old Minimum 1 year of Direct Sales experience. Must be available to join within 90 days Very good English language knowledge Additional language knowledge is preferable Ability to cooperate effectively with colleagues Ability to initiate conversation and establish relationships with customers Ability to work 7 days a week, 10−14 hours daily under pressure and show enthusiasm at all time Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Nationalities that we CAN NOT process at the moment: 🇷🇺 🇧🇾 Last updated: August 31, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: SHOPS_ONBOARD, Worldwide WORK IN DUTY-FREE SHOPS ON BOARD THE LARGEST CRUISE SHIPS AROUND THE WORLD! The Retail Manager is accountable for leading the performance of the team, guest experience and operations for a multi-brand, multi-boutique environment on a premier luxury cruise ship. WHAT YOU WILL GET: Permanent job with 6 months contract / 1-2 months vacation Work in international teams with the most famous brands Training programs and career opportunities on board Travel around the World Experience working with more than 72 nationalities Save Money as you do not pay for food and accommodation on board Competitive salary and sales commissions Employee discounts for the merchandise on board Visa fee will be reimbursed on board Professional growth Medical insurance provided during contract DUTIES AND RESPONSABILITIES: Leading a team in creating an exceptional and memorable retail experience for the guests on board Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets Setting an example for your team by acting as a role model Identify and deliver training requirements within your team Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge Consistently deliver the highest possible standards both on the shop floor and in back office operations REQUIREMENTS: 21+ years of age Proven experience as a Retail Manager or Assistant Manager Mandatory previous ship experience in Sales department Motivated in leading a team to achieve and exceed sales targets Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills Proven ability in public speaking and showcasing luxury items Adaptable to change and able to work in a high-pressure environment A strong leader and team player who is commercially driven and goal orientated Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc Excellent numeracy and literacy skills Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Nationalities that we CAN NOT process at the moment: 🇷🇺 🇧🇾 Last updated: August 16, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: SHOPS_ONBOARD, Worldwide WORK IN DUTY-FREE SHOPS ON BOARD THE LARGEST CRUISE SHIPS AROUND THE WORLD! The Assistant Manager is responsible for leading the performance of a team, guest experience and operations for designated category environments on a premier luxury cruise ship. WHAT YOU WILL GET: Permanent job with 6 months contract / 1-2 months vacation Work in international teams with the most famous brands Training programs and career opportunities on board Travel around the World Experience working with more than 72 nationalities Save Money as you do not pay for food and accommodation on board Competitive salary and sales commissions Employee discounts for the merchandise on board Visa fee will be reimbursed on board Professional growth Medical insurance provided during contract DUTIES AND RESPONSABILITIES: Creating an exceptional and memorable retail experience for guests on board Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets Setting an example for your team by acting as a role model Help identify training requirements within your team Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge Consistently deliver the highest possible standards both on the shop floor and in back office operations REQUIREMENTS: 21+ years of age Proven experience as an Assistant Retail Manager or Team Leader (ideally with experience at sea) Motivated in leading a team to achieve and exceed sales targets Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills Proven ability in public speaking and showcasing luxury items Adaptable to change and able to work in a high-pressure environment A strong team player who is commercially driven and goal orientated Competent in store and HR processes including sales reports, loss prevention, audits, appraisals etc Strong numeracy and literacy skills Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Nationalities that we CAN NOT process at the moment: 🇷🇺 🇧🇾 Last updated: August 16, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: OCEANIA/REGENT CRUISES, Worldwide ISMIRA AGENCY is actively recruiting for position HOTEL CONTROLLER onboard OCEANIA and REGENT Cruises The Hotel Controller is responsible for performing all administrative services on any designated ICS operated vessel within the Oceania Cruises branch, providing a professional and reliable ICS financial and controlling service onboard. BENEFITS: Free food & accommodation Perfect chance to travel the world Prestigious job on board premium class cruise company Medical insurance, visa refunded on board Earn recognition and career advancement opportunities RESPONSIBILITIES: Responsible and accountable for data integrity of all shipboard financial aspects, including payroll, inventories and operating budgets. Manage subordinates and monitor implemented efficiency measurements. Possess the ability to:  Maintain efficient, prompt and accurate overall Administration.  Provide strategic inventory, financial, and budget planning.  Assist with the achievement of departmental financial budgets and targets.  Maintain an open and proactive line of communication with shipboard and corporate management.  Manage ICS payroll with all associated responsibilities.  Provide accurate and prompt reporting based on documentation requirements.  Establish and enforce cycle count schedules for bars and perform spot checks.  Manage crew matters related to financial queries.  Provide general maintenance of all internal operating systems, ICS, Apollo Solution, TAR, ABS.  Provide system training, ICS, ABS, TAR, to the on board users. Develop effective relationships and communicate with direct subordinates, supervisors, division heads and shipboard/corporate managers. Maintain the safe, cash book and daily cash flow requirements. Process, review and approve ship cash expenditures. Prepare daily revenue recaps. Execute daily Fidelio/Micros reporting and reconciliation. Prepare and submit accounting documents as per documentation requirements. Prepare and submit concessionaire’s settlements and invoices. Maintain and audit payroll system frequently to ensure data replication between HR and payroll system is up to date. Provide general financial support for the F&B Department. Forward hard copies of end of voyage files and various documents to Head Office. Generate payment of Port Agents and sending the necessary reports to Head Office. Generate financial reports in conjunction with and under the direction of the Food & Beverage Manager. Maintain and communicate all budget and target files on daily basis. Coordinate financial meetings with onboard management. Provide budget vs. actual results and predictive forecast. Monitor and report out port cash purchase transactions. Allocate all expenses to the appropriate operating accounts. Submit voyage victualling with 24 hours of voyage ending, after being controlled for accuracy. Monitor Time & Attendance reporting and alert HOD with accumulated OT expenses. Monitoring Rest Hour compliance and alerting the HOD. Maintain operating system with daily guest count to support appropriate cost and revenue reporting. Verify and confirm all special service items issued or provided. Maintain credit and debit transactions by voyage. REQUIREMENTS: ⠀ 10 years of experience in the Finance/Accounting/Supply Chain field of luxury hotels and cruise line brands. At least 5 years of experience as Hotel Controller/Inventory Manager/Payroll Manager in a well-recognized luxury hospitality establishment or upscale cruise line. Strong knowledge in F&B procedures Previous ship experience on the same position is mandatory Excellent understanding of finance and inventory management. Outstanding knowledge cost control, budget allocation and payroll management. Fluent in written and spoken English, Must be able to communicate effectively with the senior management. Ability to lead and make decisions. Good administrative skills. Experienced in coaching subordinates. Must be cost and quality conscious. Must adhere to specific scheduled work hours, yet be flexible if circumstances require it. No visible tattoo NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: July 24, 2024 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: MARELLA CRUISES, Worldwide ISMIRA Agency actively recruiting for position UTILITY BAR for MARELLA CRUISES! The Bar Utility is to assist the Bartenders in keeping the bars and pantries clean, organized, and well supplied. Conditions: Contract based permanent job Free meals and accommodation on board Medical insurance provided by employer Work with international team members Couples are welcome to apply Professional growth opportunities SHIPS SAILING AROUND THE WORLD Responsibilities: Deliver Bartender requisition orders from the stores to the bars. Ensure order is accurate. Ensure that there is an adequate supply of glassware at bar. Transport ice for bartenders and bar waiters in Lexan box or ice chest with lid. Keep soap and rinse-aid stocked for glass washing machine. Ensure adequate supply of hand soap and towels at the hand sinks. Keep bars and bar pantries clean and orderly per Shipsan, the European sanitation program, and U.S.P.H. regulations. Operate glass washing machine, utilizing the proper racks for the intended glassware. Check for broken or chipped glasses remove from circulation. Return clean glasses to appropriate places. Keep ice bin replenished as needed. Retrieve all Bar Department glassware (except for wine and champagne glasses) from the main galley glass-washing area and store them in the appropriate racks in the bars. Assist with garbage disposal according to weekly schedule. Requirements: Fluent in written and spoken English. Minimum of one year beverage related service experience and/or training. Must be able to communicate effectively with the senior management. Ability to lead and make decisions. Good administrative skills. Work with international team members. Age starting 18 years old Tattoos are allowed (except offensive and facial) Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Last updated: October 12, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: MARELLA CRUISES, Worldwide ISMIRA Agency actively recruiting for positions Reception for MARELLA CRUISES! Main focus of position is the efficient operation of the Reception Desk , ensuring that passengers are handled in a polite and friendly manner and that their enquiries and concerns are handled correctly and followed through to completion. Above all, maintaining an upbeat, polite, friendly and outgoing demeanor and providing a consistent level of service style for the product. Conditions: Contract based permanent job Free meals and accommodation on board Medical insurance provided by employer Work with international team members Couples are welcome to apply Professional growth opportunities SHIPS SAILING AROUND THE WORLD Responsibilities: Maintain an upbeat, polite, friendly and outgoing demeanor while providing a consistent level of service. Maintain the reception guest log book with great detail , ensuring that any issues or comments of interest are recorded for future reference. Communicates all guest concerns or issues to the relevant department for action and follow up. Create AVOs for maintenance problems in guest cabins. Issue replacement swipe cards and cabin keys. Assist guests with onboard accounts, accepting deposits, payments and issuing refunds of remaining balances at the end of the cruise. Register credit cards for guests for account payment. Maintain control of their personal account and all funds received. Balance with Chief Purser at the end of the cruise. Assist passengers with keys for safety deposit boxes, hairdryers, postage stamps, etc., and place charges on respective onboard account. Answer telephone calls, internal and external , and assist callers with the information requested. Connect outside calls to the desired extension or take messages if the recipient is not available. Perform side duties as assigned by Guest Relations Manager or Senior Receptionist. Requirements: Fluent in written and spoken English Minimum of 2 years of customer service related experience Ability to lead and make decisions. Good administrative skills. Work with international team members. Age starting 18 years old Tattoos are allowed (except offensive and facial) Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Last updated: October 12, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: MARELLA CRUISES, Worldwide ISMIRA Agency actively recruiting for positions Learning & Development Manager for MARELLA CRUISES! The L&D Manager is primarily responsible for creating an environment that supports development and growth within our teams, adding value by leading processes and providing tools that support the shipboard L&D experience. The primary responsibility of this role is to support the personal and professional growth of our team members to optimize their skills and competencies to ensure we are able meet the growing and dynamic needs of our business. Conditions: Contract based permanent job Free meals and accommodation on board Medical insurance provided by employer Work with international team members Couples are welcome to apply Professional growth opportunities SHIPS SAILING AROUND THE WORLD Responsibilities: Demonstrate passion and knowledge in all international service standards for food & beverage, housekeeping and sanitation Ensure learning and development programs are implemented in compliance with the learning and development matrix and that there are measures in place monitor the effectiveness of learning Compile reports as requested by corporate management Is proactive in regards to identifying gaps in or amends to the learning matrix in order to ensure it reflects the changing state of learning and development needs to achieve pre-determined business goals Maintain Learning systems and library Ensure that records meet the necessary standards. Promptly correct deficiencies Administrate Learning Management System (LMS) for BSSL departments, spot check that all OJTs are recorded in LMS Support HODs and middle managers with administering and maintaining accurate records within Cruise Control The L&D Manager is responsible for ensuring that the shipboard team understands and complies with the company's L&D policies and procedures. In case of non-compliance, the L&D Manager must escalate the issue and take necessary actions to address it Contribute in updating the Training & Development Manual in Apollo Solutions Own and lead department change and/or promotion processes, including pre-screening and Career Navigation progression in accordance with documented HR policies and procedures Jointly create effective development plans and coach team members towards their professional development Support the identification of high-performing team members and ensures that a fast-track program is in place for their development the progress of these high-performing individuals is shared with relevant Managers Create a positive learning and development environment that engages with crew and encourages their ongoing self-development and learning throughout their employment with BSSL Actively participate in BSSL crew welfare initiatives, provide suggestions and make recommendations. Seek for personal development of own skills Consistently maintain all branded boards, calendars, and spaces to approved standards Ensure regular and relevant material is submitted for monthly newsletter or any other in-house publication or contest Requirements: Candidate must have cruise ship experience, either as Fleet LDM or onboard HRM. 3 years of experience as professional Trainer in the fields of luxury hotels and/or cruise line Great knowledge about F&B, Housekeeping and general service procedures Familiar with basic shipboard operation Fluent in written and spoken English Ability to communicate effectively with senior management Confident talking in front of an audience that include HODs and senior manager Good administrative skills, organized with great time management Experienced in coaching middle managers Adherence to specific scheduled working hours, yet being flexible to operational requirements Tattoos are allowed (except offensive and facial) Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Last updated: July 24, 2024 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: MARELLA CRUISES, Worldwide ISMIRA Agency actively recruiting for position JR. BAR WAITER for MARELLA CRUISES! The Jr. Bar Waiter is responsible for providing the guests with courteous and professional service in order to increase revenue for the company using-selling techniques and meet and exceed sales targets. Conditions: Contract based permanent job Free meals and accommodation on board Medical insurance provided by employer Work with international team members Couples are welcome to apply Professional growth opportunities SHIPS SAILING AROUND THE WORLD Responsibilities: Maintain clean and orderly lounges/bars. Know the daily specials and special promotions. Know menu for assigned bar, and explain and suggest drinks to guests. Sell and recommend drinks in order to meet and exceed the sales targets set by the company. Posses full knowledge and ability to operate, the POS system onboard, to create checks and generate reports. Provide personalized service, remembering guest names and preferences. Verify that drinks are served in the proper glass with the proper garnish. Adhere to the drinking age policy for vessel. Transport stock to various bars when necessary. Attend weekly bar staff meetings and training sessions, as required. Work at special parties and private functions. Conduct general cleaning and maintenance according to Ships an, the European sanitation program and USPH standards. Perform all other duties as requested by supervisors such as. Escorting Guests on embarkation day and pier duties. Handles all ship equipment with utmost care and reports any faulty/broken equipment. Assist management with coaching and introduction of new personnel. Requirements: Good level of English Minimum of one year beverage-related experience. Must be able to communicate effectively with the senior management. Ability to lead and make decisions. Good administrative skills. Work with international team members. Age starting 18 years old Tattoos are allowed (except offensive and facial) Nationalities that we process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇦🇿 🇹🇯 🇹🇲 🇬🇪 Last updated: October 12, 2023 You can submit your Resume here by pushing APPLY TO POSITION button below If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions