Location: Las Vegas, United States
Workplace: fully
EveryMatrix
is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to
300 customers worldwide.
But that's not all! We're not just about numbers,
we're about people
. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.
Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.
We are looking for a skilled and highly driven
Senior
Compliance Officer
to join our Legal & Compliance department. The right candidate will hold a key role in a team which handles a variety of interesting compliance projects for a leading B2B iGaming software provider.
Responsibilities:
Monitor and review developments within the regulatory environment of the business in the US
Maintain compliance with existing licenses in the US
Analyse entry requirements for new US markets and co-ordinate applications for licenses
Advise and support internal stakeholders on compliance issues
Draft, update and implement policies and procedures to ensure that business activities are conducted in conformity with the applicable regulations
Prepare compliance reports and training as needed
Represent the Company in Industry Events and in relation to regulatory situations with Regulators
Work with the Head of Compliance, Director of Legal and Compliance and all stakeholders to ensure adherence to internal and external processes and regulation
Hard skills:
3rd level qualification in Compliance, Law or Finance
3+ years’ experience in a similar role within the iGaming industry
Knowledge of iGaming regulatory landscapes
Experience in licencing and liaising with regulators
Experience with compliance and internal control procedures and frameworks
Capacity to write, research and develop processes and procedures
Ability to provide advice on compliance matters to stakeholders in a direct and practical manner
Ability to coordinate projects with various teams
Fluency in English, including legal English;
Proficiency using Microsoft Office applications (e.g. Excel, Word, PowerPoint)
Soft-Skills:
Analytical thinker and solution driven
Detail-oriented and organised
Diplomatic skills while having the ability to put forward your ideas and take decisions
Ability to perform under pressure
Team player
Ability to work in multicultural environment
Strong written and oral communication skills
Comfortable in a complex and changing business environment
Here's what we offer:
Start with a competitive number of annual leave days, increasing as you grow with us.
3 additional annual sick leave days beyond the legal requirement, with no medical certificate needed for these days.
Benefit from two Free Fridays each year, limited to one per quarter.
Access to an Employee Assistance Program through TELUS Health
Additional paid leave to support new parents, with options tailored for maternity and paternity.
Monthly lunch allowance.
Gym Membership.
Access to leading online learning platforms (such as LinkedIn Learning and Udemy for Business), plus an annual budget for external courses or certifications.
Candidates must be legally authorized to work in the United States at the time of hire. Visa sponsorship is not available for this role.
EveryMatrix is committed to providing equal employment and business opportunity to all segments of the community. The company prohibits unlawful discrimination on the basis of race, color, religion, creed, national origin, ancestry, age, sex, pregnancy or childbirth, marital status, sexual orientation, gender identity or expression, genetic information, mental or physical disability, or military service.
All decisions regarding employment practices — including recruitment, hiring, training, wages, benefits, and promotions — will be made in a non-discriminatory manner consistent with applicable federal and state law.
EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Some of the world's largest companies and their law firms use Harvey's AI capabilities to deliver world-class client services at unprecedented scale and efficiency. Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time.
Our customers depend on us to deliver a secure, trustworthy, and compliant platform. Earning the trust of our customers is a business enabler and we value it more than anything else.
In this role, you'll report to the Senior Compliance Manager and serve as a core executor on Harvey's certification and audit portfolio. You will be responsible for the hands-on compliance work that keeps our compliance programs healthy, maintaining control documentation, coordinating evidence collection, supporting third-party assessments, and working closely with Engineering and Security teams to ensure controls are implemented, tested, and continuously monitored. This is a role for a detail-oriented practitioner who takes pride in getting the compliance fundamentals exactly right.
WHAT YOU'LL DO
- Own and maintain core compliance documentation — including compliance packages and security assessment reports — keeping them accurate and audit-ready
- Coordinate evidence collection across Engineering, Infrastructure, and Security for regulated assessments
- Support third-party assessor engagements end-to-end: scheduling, preparing teams, triaging findings, and drafting responses
- Conduct gap analyses against applicable frameworks and produce remediation tracking artifacts teams can act on directly
- Manage continuous monitoring activities including control reviews, change notifications, and incident documentation to maintain compliance status
- Partner with Engineering and Security to validate control implementations and translate regulatory language into testable technical configurations
WHAT YOU HAVE
- 3–5+ years in information security compliance with hands-on exposure to government and industry frameworks in a SaaS or cloud environment
- Solid working knowledge of applicable government compliance frameworks; ability to map controls to technical implementations and evaluate evidence quality
- Experience maintaining compliance documentation and tracking remediation activities; familiarity with compliance automation tooling
- Exceptional attention to detail — able to manage multiple concurrent workstreams and keep documentation aligned with a dynamic cloud environment
- Clear communicator: able to write crisp control implementation statements and explain compliance requirements to engineering audiences
COMPENSATION
$99,200 - $181,300
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-KV1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Toronto, Ontario, Canada
About the Role
iCapital is seeking a Compliance Associate to join the Global Regulatory and Compliance team to support our Compliance team in ensuring adherence to applicable securities laws, regulations, and internal policies. The ideal candidate will have experience in regulatory compliance within the investment industry and a strong understanding of National Instrument requirements and regulatory expectations for PMs, EMDs, and IFMs. This role will assist with a variety of regulatory activities both at the company level and for investment vehicles. This individual will be responsible for all regulatory and compliance matters for iCapital’s business in Canada. iCapital operates through several different international entities, many of which are licensed to conduct regulated activities. The successful candidate will partner with the business teams to ensure that our Canadian office is operating within the letter and the spirit of the regulations.
Responsibilities
Assist in the development, implementation, communication, maintenance, and monitoring of compliance policies and procedures to ensure adherence to securities regulations (i.e. NI 31-103, NI 81-102, and NI 45-106).
Foster a culture of compliance across the organization.
Establish strong working relationships with business partners and other stakeholders.
Collaborate with various departments within iCapital, to ensure alignment on compliance issues.
Liaise with external parties and internal stakeholders for compliance-related matters and corporate governance.
Support the preparation and filing of regulatory reports, including 45-106F1s, capital market participation fee filings, and other filings.
Manage the Canada Compliance Calendar and ensure that all due dates and responsible individuals or parties are held accountable.
Support regulatory audits, inquiries, and inspections by securities regulators, as required.
Monitor and track regulatory developments and update internal policies accordingly.
Assist with compliance training and attestations for employees, ensuring ongoing awareness of regulatory requirements and ethical standards.
Coordinate and organize board meetings, including preparation of packages and minutes.
Maintain compliance records and support the management of regulatory filings, certifications, and other compliance-related documents.
Contribute to the implementation and continuous improvement of programs, processes, policies, and tools to meet or exceed regulatory requirements, industry best practices, and achieve organizational goals.
Support the Canada Legal and Compliance team overall and provide back-up for the other members of the team.
Qualifications
2-5 years of experience of senior compliance, business controls, operations and regulatory experience with an investment fund manager, portfolio manager and exempt market dealer entity regulated by the Canadian securities authorities
Bilingual in English and French preferred
Compliance expertise in the private fund and investment management space
Experience with regulatory filings is a plus
Excellent analytical skills, attention to detail, and able to interpret regulatory requirements
Adaptable and entrepreneurial, able to work within the fast-paced, growing and constantly evolving structure of a high-growth company
Strong written and verbal communication skills
Able to manage multiple tasks, meet deadlines, and work independently or as part of a team
Strong computer skills, including MS Suite (i.e. Word, Excel, and PowerPoint, and DocuSign)
Benefits
The base salary range for this role is CAD 80,000 to CAD 95,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria
Workplace: hybrid
IT Assurance & Compliance sits at the intersection of technology, regulation, and business — translating regulatory obligations into controls that work in a fast-moving fintech environment. This role owns IT audit readiness, gap assessments, and day-to-day IT Assurance & Compliance work.
Responsibilities:
Own end-to-end preparation for IT audits and regulatory reviews — evidence gathering, coordination with tech teams, and timely delivery of complete audit packages;
Conduct gap assessments against new regulatory requirements — document findings and propose remediation plans with clear owners and deadlines;
Act as the subject-matter expert for IT compliance questions across the Company — translate regulatory requirements into practical implementation guidance for technical teams;
Maintain audit-ready documentation across all IT Assurance & Compliance activities, including evidence repositories and compliance registers;
Review and contribute to IT and Security policies, standards, and procedures — providing IT compliance input to ensure alignment with regulatory requirements and practical applicability across teams.
Requirements:
4+ years in IT compliance, IT audit, or information security governance;
Experience in FinTech, banking, or another regulated industry;
Hands-on experience conducting gap assessments and building remediation plans — not just documenting findings, but driving them to closure;
Working knowledge of at least two of: DORA, PCI DSS, SOC 2, or similar frameworks; awareness of how they interact in a multi-jurisdiction environment is a plus;
Ability to work independently on complex, ambiguous IT compliance tasks;
Strong communication skills — able to translate regulatory requirements into practical terms for technical teams and present compliance positions clearly to regulators and senior stakeholders;
Attention to detail that extends to documentation: evidence packages, policy versions, control registers.
What you will get in return:
Competitive Salary:
We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony:
Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Annual Performance Bonus:
Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off:
Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program:
Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits:
From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland:
Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days:
Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
Location: London, United Kingdom
Workplace: fully
About the Client
Our client is an international payment company that offers a comprehensive global payment infrastructure. They specialize in card acquiring, multi-currency processing, and integrated compliance solutions. Operating in over 135 countries, the company supports businesses with seamless cross-border transactions and ensures full regulatory compliance.
Role Overview
As an
AML Compliance Officer
, you will play a critical role in maintaining and enhancing compliance standards across our client's operations. This is an exciting opportunity to work on challenging projects, ensuring adherence to regulatory requirements while facilitating smooth payment processes worldwide. The role is fully remote, offering the chance to collaborate with a diverse team spread across multiple locations.
Key Responsibilities
Conduct risk scoring for merchants considering business model, MCC, geography, and volumes.
Manage the onboarding cycle according to risk tier.
Collaborate with compliance vendors and cross-validate their findings.
Oversee KYC processes, including document verification and adverse media screening.
Set up rules and thresholds for transaction monitoring and case management.
Develop risk matrices and monitoring processes with regular timelines.
Prepare SAR/STR reports and monitor regulatory changes.
Report to regulators and maintain up-to-date internal policies.
Oversee cross-departmental regulatory deadlines.
Participate in the launch of new products ensuring compliance by design.
Requirements
Experience in AML and compliance within a licensed payment company: PSP, EMI, or acquirer.
Hands-on experience with KYC/KYB, sanctions, PEP, transaction monitoring, SAR, and EDD.
Understanding of card schemes and acquiring specifics.
Knowledge of FCA regulations and the UK regulatory environment.
Product-focused mindset to build processes, not just execute them.
Languages: English С1, Russian С1
Experience in fintech
Key Soft Skills
High attention to detail.
Proactive approach with a readiness to delve deeply and take ownership.
Ability to balance compliance requirements with business interests.
Effective cross-functional communication skills.
Stakeholder management capabilities.
What We Offer
Competitive salary aligned with experience.
Collaborative and transparent team culture.
High-impact role in a scaling fintech company.
Recognition of personal milestones and achievements.
Social benefits.
Location: Zurich; Zug; Geneva
Workplace: Remote
Compliance Officer / MLRO - Switzerland & Liechtenstein
About Keyrock
Since 2017, Keyrock has been a change-maker in digital assets. We're a global, remote-first team of 180+ people across 40+ nationalities, with hubs in Brussels, London, Paris, New York and Chicago.
We provide liquidity across 80+ centralized and decentralized exchanges - a position cemented by our Series C, led by SC Ventures. Today we run a full spectrum of capital markets businesses across centralized and on-chain venues: market making, high-frequency trading, options, OTC, DeFi trading desks, advisory, and asset management.
We're building toward the agentic investment banking capabilities for the era of digital finance. A proprietary agentic layer runs the mechanics of the market, so our people can focus on the work code cannot do: the deal, the relationship, and the judgement.
We're not just envisioning the future of finance - we're building it.
Mission statement
We are looking for an experienced and driven Compliance Officer and MLRO for our Switzerland and Liechtenstein based entities. You will join a dynamic and dedicated Group Compliance team, operating as a key member while focusing primarily on our Switzerland and Liechtenstein operational entities. This role offers an exciting opportunity to make a wider impact across the organization by working on broader, group-level projects, allowing you to contribute to the global compliance framework and help grow the group as a whole.
Job description
- Ensuring compliance with all relevant laws and regulations applicable to Switzerland and Liechtenstein by developing and implementing the policies and procedures ;
- Conducting compliance risk assessments and elaborating an annual compliance plan;
- Developing and implementing a plan of second-line controls and conducting the tests;
- Assessing future business activities to identify potential compliance risks;
- Ensuring the firm’s policies and procedures are being communicated effectively to all relevant employees;
- Ensuring the compliance trainings are effective and up to date;
- Keeping abreast with regulatory changes and maintaining the policies and procedures up to date;
- Collaborate with internal departments such as Trading Operations, Finance, Risk management, IT & Security, etc… to integrate compliance requirements into business processes.
- Being responsible for oversight of Keyrock CH and LI compliance with its AML obligations and acting as a focal point for the firm’s AML activity (MLRO).
- Carrying out the duties of a MLRO as per the AML/CTF Framework
- Representing Keyrock CH and LI in all matters of money laundering prevention internally and externally;
- Serving as a subject matter expert on AML/CTF matters, providing guidance and support to the compliance team and other departments;
- Conducting regular audits and reviews to ensure compliance with AML/CTF requirements and internal policies
- Drafting of compliance points of attention and recommendations and assisting the Group Head of Compliance or Group General Counsel (Group level) with management information reports;
Background and experience
- Solid experience as a Compliance officer (2nd line of defense) in a regulated financial institution in Switzerland and/or Liechtenstein, ideally with exposure to MLRO responsibilities or similar
- Experience in engaging with Swiss and Liechtenstein regulatory authorities;
- Excellent knowledge of financial regulations such as MiCAR, AML/CTF, market abuse , data privacy;
- Understanding of the digital assets ecosystem is a major plus;
- A relevant degree, preferably in business or law, is required;
- Extensive experience in implementation of monitoring and control processes to support policies and procedures;
- A compliance qualification for example ACAMS or a Masters in a related field would be an advantage;
Our recruitment philosophy
We look for self-aware candidates who bring both the core skills required for the role and a deep alignment with our performance principles. We seek fiercely passionate, mission-driven people who communicate with purpose and practice proactive ownership. The perfect fit? A crypto enthusiast who prioritizes mission over ego, maintains a commercial mindset, and delivers long-term value through pragmatic flexibility.
Our offer
- A competitive salary and benefits package
- Annual Team Retreats: a yearly offsite dedicated to strategy, celebration of our wins and fun team activities
- Opportunity to work remotely
- Fast-paced, highly intellectually stimulating working environment
- The freedom to create your own entrepreneurial experience by being part of a team of people in search of excellence
As an employer we are committed to building a positive and collaborative work environment. We welcome employees of all backgrounds, and hire, reward and promote entirely based on merit and performance.
Due to the nature of our business and external requirements, we perform background checks on all potential employees, passing which is a prerequisite to join Keyrock.
https://keyrock.com/careers/
Location: Limassol, Cyprus; Berlin, Germany; Madrid, Spain; Lisbon, Portugal; Paris, France; London, United Kingdom; Amsterdam, Netherlands; Warsaw, Poland; Valletta, Malta; Saint Julian's, Malta; Gibraltar; Stockholm, Sweden; Tallinn, Estonia; Edinburgh, United Kingdom; Athens, Greece; Bucharest, Romania; Sofia, Bulgaria; Sliema, Malta; Frankfurt, Germany; Darmstadt, Germany
Workplace: fully
📍 Limassol, Cyprus | On-site/Hybrid OR 🌍 EU Remote considered
💼 Full-time or consultancy agreement
David Kennedy Recruitment is partnering with a leading international B2C iGaming operator seeking an experienced
Regulatory Compliance Manager
.
Key Priority
Hands-on experience with the German GGL licence and German gambling regulations is highly desirable.
The Role
You will manage regulatory compliance across several licensed markets.
Key responsibilities include:
Managing licensing, renewals, regulatory reporting and regulator communications
Ensuring internal operations remain compliant with local regulations
Conducting compliance audits and maintaining audit-ready documentation
Advising Marketing, Payments, Product and Operations teams
Monitoring regulatory changes and assessing their business impact
Reviewing complex customer and regulatory complaints
Requirements
3+ years of regulatory compliance experience within online gambling
Strong knowledge of multi-jurisdictional iGaming regulation
German GGL licensing experience is essential
Experience working directly with regulators is an advantage
Strong analytical, organisational and report-writing skills
Working Model
Cyprus-based employees will work on-site during the six-month probation period, followed by a hybrid model. EU-based remote candidates are also welcome as long as you have strong
GGL expertise.
Remote employment would be offered through a consultancy agreement, with salary flexibility depending on location and experience. Occasional travel to Cyprus will be required.
Location: Limassol, Cyprus
Workplace: none
David Kennedy Recruitment is working with an innovative global Customer Experience company currently looking to hire a
Head of Compliance
to join their growing international team.
Position:
Head of Compliance
Location: Limassol, Cyprus
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Lead the development, implementation, and continuous improvement of compliance frameworks, policies, and governance processes across the business
Ensure full compliance with all applicable regulatory, legal, AML, KYC, Responsible Gambling, and data protection requirements across multiple jurisdictions
Monitor regulatory developments and support the business in adapting policies, procedures, and controls in line with evolving regulations and operational initiatives
Conduct regular compliance risk assessments and implement corrective actions to address identified gaps and regulatory requirements
Oversee marketing compliance approvals to ensure alignment with industry standards and responsible gaming regulations
Manage and coordinate new licence applications in collaboration with legal partners and regulatory authorities
Act as the primary point of contact for regulators across multiple jurisdictions including the UK, Spain, Sweden, Portugal, and other regulated markets
Prepare and deliver compliance reports, updates, and regulatory insights to senior leadership and key stakeholders
Manage regulatory inspections, audits, examinations, and reporting obligations
Develop and deliver compliance training programmes for employees across the organisation
Lead, mentor, and support the compliance team, fostering a culture of accountability, collaboration, and continuous improvement
Collaborate closely with development and operational teams to ensure customer-facing journeys, systems, and services remain aligned with compliance and regulatory requirements.
REQUIREMENTS:
Bachelor’s degree in Law, Finance, Business Administration, or a related field, with a strong preference for a legal background
Minimum 4 years of experience within iGaming compliance environments
Strong understanding of multi-jurisdictional licensing frameworks including MGA, UKGC, SGA, DGA, and other regulated markets
In-depth knowledge of AML, KYC, Responsible Gambling, and regulatory compliance obligations
Proven experience working directly with regulators, managing audits, inspections, and regulatory reporting processes
Strong leadership and people management experience with the ability to mentor and develop high-performing teams
Experience handling customer-related decision-making processes connected to Safer Gambling and AML matters
Strong analytical, organisational, and problem-solving skills
Excellent communication and stakeholder management abilities across technical, operational, and executive teams
Ability to maintain a high level of confidentiality, professionalism, trust, and credibility in sensitive matters
Proactive mindset with the ability to drive process improvements and operational excellence within a regulated environment.
OFFER:
Excellent working environment within an international organisation.
Medical insurance and pension plan options.
Birthday vouchers and additional perks for special occasions.
Fully equipped kitchen and in-house entertainment space.
Monthly lunches, corporate events, sports teams, competitions, and social activities.
Daily snacks and a casual dress code.
Strong opportunities for professional growth and career progression within a global organisation.
Location: Luxembourg
Workplace: on-site
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a
Head of Complience
to join one of our
clients
' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
KEY RESPONSIBILITIES
Regulatory Compliance & Governance
• Oversee day-to-day compliance across all business activities, covering MiFID II, AML/CFT
legislation, CSSF circulars, DORA, and relevant EU regulations.
• Own the development, maintenance, and continuous improvement of internal policies,
procedures, and the compliance monitoring programme.
• Support the implementation of a governance structure aligned with the three lines of
defense model.
• Provide practical regulatory guidance to management on new initiatives, product
development, and operational changes.
AML/CFT & Financial Crime Prevention
• Lead the AML/CFT framework, including institutional and client risk assessments,
onboarding controls, ongoing monitoring, and suspicious activity reporting.
• Work closely with digital onboarding and RegTech functions to ensure effective controls
without compromising the client experience.
Regulatory Interface
• Serve as a key point of contact with the CSSF on supervisory matters, licence conditions,
and regulatory reporting.
• Prepare and coordinate regulatory submissions, respond to supervisory queries, and help
maintain a constructive and transparent relationship with the regulator.
Operational Resilience & ICT Governance
• Work alongside Risk and IT on DORA-related implementation, ICT risk governance, incident
reporting, and oversight of outsourced service providers.
Advisory & Culture
• Act as a trusted advisor to senior management and the Board on regulatory developments,
emerging risks, and compliance strategy.
• Help set the tone from the top by embedding a strong compliance culture across the
organisation from inception.
Essential
• Approximately ten (10) to twelve (12) years of relevant compliance experience within
Luxembourg-regulated financial institutions.
• Direct, hands-on exposure to the CSSF supervisory environment, including active
interaction with the regulator.
• Proven track record of managing regulatory expectations and navigating supervisory
processes.
• Strong working knowledge of MiFID II, AML/CFT requirements, and the regulatory
framework applicable to investment firms.
• Eligible, based on qualifications and experience, for CSSF approval as Responsable du
Contrôle (RC) and MLRO.
• Fluent English, written and spoken.
Desirable
• Experience in fintech, digital wealth management, or technology-enabled investment
platforms.
• Familiarity with Sharia-compliant investment products or Islamic finance principles.
• Working proficiency in French.
Location: Gżira, Malta; Città Vittoriosa, Malta; Għaxaq, Malta; Msida, Malta; Naxxar, Malta; Nantes, France; Paris, France; Toulouse, France; Montpellier, France; Lyon, France; Lille, France; Grenoble, France; Bordeaux, France; Barcelona, Spain; Madrid, Spain; Tenerife, Spain; Bolzano, Italy; Rome, Italy; Porto, Portugal; Lisbon, Portugal; Athens, Greece; Crete, Greece; Bucuresti, Romania; Sofia, Bulgaria; Krakow, Poland; Krosno, Poland; Lublin, Poland; Poland; Poznan, Poland; Warsaw, Poland
Workplace: hybrid
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an
Compliance Manager
specialist
to join one of our
clients
' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Responsibilities:
Lead regulatory implementation and remediation projects (MiFID II, MAR, EMIR, SEC rules, MAS, etc.)
Define scope, timelines, deliverables, and KPIs
Coordinate cross-functional teams (Trading, Tech, Risk, Legal)
Own compliance for regions or domains (market conduct, transaction reporting, trading controls)
Apply regulations across US, Europe, and Asia (MiFID II, Reg NMS, Reg SHO, etc.)
Oversee transaction reporting (MiFID II, CAT, TRACE)
Manage position reporting, capital reporting, and regulatory filings
Support audits, exams, and regulatory inquiries
Act as compliance contact for business areas
Present updates to senior stakeholders and regulators
Ensure alignment across internal teams
7–10+ years compliance experience in financial services
3+ years in electronic / algorithmic trading (HFT preferred)
Strong knowledge of MiFID II, SEC, MAR, EMIR, MAS frameworks
Experience with regulatory reporting and compliance projects
Strong project management and stakeholder skills
Ability to work independently in fast-paced environments
Location: Mexico
¡Únete a
Banco Plata
! Acabamos de recibir nuestra licencia bancaria y estamos entrando en una etapa de crecimiento acelerado, innovación constante y oportunidades reales para quienes quieren construir algo grande.
¿Qué harás como PyMe Compliance Jr Analyst?
Objetivo del puesto
Asegurar el correcto proceso de identificación, validación y conocimiento del cliente PyME, cumpliendo con la normativa vigente en materia de KYC/AML Asimismo, monitorear, analizar e investigar las transacciones de clientes PyME con el fin de identificar actividades inusuales o sospechosas, asegurando el cumplimiento de la normativa AML/CFT aplicable y mitigando riesgos de lavado de dinero y financiamiento al terrorismo; para evitar sanciones regulatorias y multas aplicables.
Responsabilidades principales
Análisis de Datos y Patrones
Reporte de operaciones inusuales
Expedientes, riesgos e investigaciones
Regulaciones AML/KYC
Mejora continua reglas de monitoreo y procesos
Pocesos Onboarding KYC para Clientes PyME
Beneficiarios finales UBO
Clientes Contra Listas Restrictivas
Monitoreo transaccional, (persona moral y física con actividad empresarial)
Inglés intermedio
Experiencia
-1–3 años en monitoreo transaccional AML, KYC, onboarding o cumplimiento.
-Experiencia trabajando con clientes PyME o Personas Morales
-Conocimiento en análisis de alertas, SAR/ROS, y tipologías de lavado.
-Manejo de herramientas como Google Workspace y sistemas de monitoreo.
-Capacidad analítica, atención al detalle y pensamiento crítico.
-Excelente redacción, organización y gestión del tiempo.
-Ética profesional y manejo de información confidencial.
Conocimientos técnicos
Regulación AML/CFT (CNBV, UIF, FATF/GAFI).
Normativa KYC/AML (local e internacional).
Monitoreo transaccional y screening (listas negras).
Identificación de fraude y tipologías de lavado en B2B.
Evaluación de riesgo y due diligence.
Análisis documental legal y financiero.
Deseable experiencia con sistemas Mac (iOS).
Ofrecemos
Sueldo base 23,000
Bono de productividad (KPI’s mensual)
Prestaciones de ley (IMSS, Infonavit)
12 días de vacaciones
15 días de aguinaldo
25% prima vacacional
Seguro de gastos médicos menores
Seguro de vida
Tipo de puesto:
Tiempo completo / Presencial
Tecnoparque / Roma Norte
¿Por qué unirte a Banco PLATA?
Creemos en las personas antes que en los puestos. Aquí encontrarás un lugar donde tu esfuerzo se reconoce, tu crecimiento importa y cada logro se celebra en equipo. Somos una empresa que apuesta por el talento, impulsa nuevas oportunidades y acompaña tu desarrollo profesional en cada paso.
#soporte26
О ПРОЕКТЕ
Мы — международная финтех-команда, создающая инновационный продукт на пересечении традиционных финансов и криптоактивов. Ищем сильного лидера, который проведет глубокий аудит нашей compliance-функции, пересоберет процессы и выведет безопасность продукта на новый уровень.
ВАШИ КЛЮЧЕВЫЕ ЗАДАЧИ
— Полная ревизия текущих compliance-процессов и выявление точек роста.
— Пересборка систем AML / KYC и мониторинга транзакций с нуля или до идеала.
— Определение риск-логики и настройка decision rules для минимизации угроз.
— Взаимодействие с банками, PSP и крипто-партнерами по вопросам соответствия.
— Формирование сильной команды и выстраивание устойчивой комплаенс-культуры.
ЧТО МЫ ЖДЕМ ОТ ВАС
— 5–8+ лет опыта в Compliance / AML / Risk.
— Релевантный бэкграунд в Fintech, Crypto, Payments или iGaming.
— Глубокое понимание KYC/AML, санкционных списков и мониторинга.
— Умение самостоятельно принимать сложные решения и нести за них ответственность.
— Опыт успешной трансформации или построения процессов в динамичных компаниях.
Условия:
— Гибкий формат работы (Fractional) с перспективой полноценного лидерства.
— Стабильные выплаты в твердой валюте или стейблкоинах.
Location: Worldwide
We are looking for an IT Controls & Compliance Manager to implement IT controls as part of our SOX compliance program ahead of our IPO. You will be the key person ensuring the integrity and security of data that underpins our financial reporting — working across engineering, security, and finance to design and operationalize IT General Controls (ITGC).
This is a broad, high-impact role. You will have a real seat at the table and the opportunity to build something meaningful.
Challenges that await you:
Identification and Assessment of Business Process Risks
Design and implement ITGC and ITAC controls for SOX compliance (IT component)
Collaborate with engineering and security teams to assess control effectiveness and remediate gaps
Support internal and external audits, coordinate evidence collection, manage findings
Work towards multiple compliance frameworks as the function grows (PCI DSS, NIST CSF, ISO 27001, etc.)
Contribute to BCP/DRP planning across multiple operational jurisdictions
Continuously improve IT security processes and control environments
What makes you a great fit:
5+ years of experience in IT audit, IT risk, IT compliance, or Information Security
Strong hands-on knowledge of SOX (IT component), ITGC, ITAC
Understanding of cloud infrastructure and its associated risk landscape
Understanding data management processes and information integrity
Knowledge of the fundamentals of information security processes
Flexibility and ownership mindset — you will be building, not just maintaining
Nice to have:
Industry experience at a publicly traded or pre-IPO company
Knowledge of and experience working with regulatory documentation in the financial sector (regarding IT and information security)
Certifications: CISA, CRISC or similar
Language
B2 or higher English level for effective communication with an international team
Work approach
Highly adaptable to changes in priorities, while maintaining the quality, scope, and integrity of the audit
Demonstrated resilience, professional judgment, and high tolerance for pressure and complexity
Our ways of working:
Innovative Spirit:
A commitment to creativity and groundbreaking solutions
Honest Feedback:
valuing open, transparent communication
Supportive Team:
a strong, collaborative community
Celebrating Achievements:
recognizing our wins together
High-Tech Environment:
a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support
to Cyprus, Georgia, Serbia — with assistance for the employee and their family
Flexible work
from one of our offices or remote
Healthcare
Coverage
Education Budget:
Language lessons, professional training and certifications
Wellness Budget:
Mental health and fitness activity reimbursements
Vacation Policy:
Annual leave and paid sick leave as per applicable policies
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
- Act as a primary point of accountability for customer trust enablement, including participation in customer meetings, security reviews and AI governance.
- Contribute to AI Governance including building guardrails to align with AI regulations (EU AI Act, ISO 42001, NIST AI RMF and local EU laws).
- Partner closely with Legal and Privacy to interpret regulatory requirements and support complex, security-sensitive contractual discussions, escalating risks and tradeoffs appropriately.
- Collaborate with Engineering and Product to ensure expectations are reflected in system design and operational effectiveness.
- Translate regulatory and privacy expectations into scalable, region-aware technical controls across model governance, agent security and safety, and data handling.
- Own and evolve customer-facing trust materials and narratives related to AI, privacy, and security.
- Represent Sierra in customer audits and formal assessments, clearly explaining security posture, governance decisions, and risk management approaches.
- Support resilience and response expectations as part of broader governance, with an emphasis on learning and continuous improvement.
- Continuously improve trust by identifying opportunities to streamline workflows, increase automation, and improve signal quality, while maintaining a high bar for accuracy and quality.
WHO YOU’LL WORK WITH
You will act as a strategic partner to Platform, Security, Product, Agent Development, Legal, and GTM, ensuring security and compliance requirements are embedded into architecture decisions, product roadmaps, and go to market execution while supporting product velocity and technical complexity.
WHAT YOU’LL BRING
- 8+ years of experience in security compliance, privacy, or regulatory roles in SaaS, fintech, or AI companies.
- Deep experience with EU regulatory frameworks, including GDPR, DORA, EU AI Act and emerging AI regulations, paired with strong awareness of US and APAC regulatory norms.
- Demonstrated ability to operate globally understanding where requirements must diverge and where alignment is possible.
- Experience engaging directly with enterprise and regulated customers as a trusted representative of security, privacy, and compliance.
- Ability to translate abstract or evolving regulatory requirements into defensible, real-world practices.
- Comfort operating in ambiguity, making reasoned judgment calls, and clearly articulating rationale and tradeoffs.
- Strong written and verbal communication skills, including close collaboration with Legal and external stakeholders.
EVEN BETTER...
- Direct experience preparing for or operationalizing DORA, EU AI Act or ISO/IEC 42001.
- Experience working in and/or supporting fintech or AI companies globally
- Familiarity with AI governance frameworks such as NIST AI RMF or CSA AI controls.
- Experience navigating cross-border data transfer, residency, and localization consideration in a multi-cloud environment.
- Prior experience in customer-facing, sales-adjacent, or deal-support contexts.
- Experience automating global security and compliance workflows.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Dhahran, Saudi Arabia
Eram Talent is a leading Talent Acquisition Consultancy specializing in placing highly skilled professionals in various sectors, including oil and gas. We are currently seeking a Field Compliance Coordinator focused on Gas Plants Environment to join one of our prestigious clients. In this role, you will be responsible for ensuring compliance with safety and environmental regulations within gas plant operations. You will collaborate with field teams, contractors, and management to assess risks, monitor compliance, and implement effective safety measures and procedures.
Background : Gas Plants Environment Coordination background
JOB DESCRIPTION
As a successful candidate you will be required to perform the following:
• Maintain full Environmental Compliance with the Saudi Aramco Applicable Environmental
requirements including SAEP, SAES, GIs and other applicable government regulations.
• Implement waste management plans for hazardous, non-hazardous, and special wastes including the waste minimization, segregation, storage, transport, and disposal activities with contractors and vendors.
• Conduct E&OH field audits and inspections as required.
• Organize and review air emissions monitoring, wastewater sampling, soil assessments and report any non-compliances and ensure corrective actions are tracked and closed in a timely manner.
• Lead initial environmental spill response coordination, reporting, and root cause analysis, and maintain site-specific Spill Prevention, Control.
• Conduct regular facility environmental inspections and audits, including contractor facilities, and Track corrective action close-outs in environmental tracking systems.
• Develop and promote a culture of proactive environmental management, and Deliver
environmental inductions, toolbox talks, and awareness campaigns for employees and
contractors.
• Prepare monthly and quarterly environmental performance reports, and maintain and update the site’s Environmental Management System (EMS) in compliance with ISO 14001
Requirements
• Bachelor degree in, Engineering, HSE, Science, Industrial, or in a related discipline from an accredited entity or equivalent. A Master’s Degree or PhD is preferable.
• Minimum of 10-15 years of experience related to Environmental operations, Oil & Gas industry with minimum of 7 years in Oil & Gas.
• Certifications (preferred) such as ISO 14001:2015 Lead Auditor, and NEBOSH Environmental Certificate, and Hazardous Waste Management Certification (e.g., RC Hazardous Waste Permit Awareness).
• Strong knowledge of Environmental Management Systems (EMS) principles.
• Environmental management certification.
• Legal and regulatory knowledge concerning Environmental.
• A good eye for Environmental and the ability to pay attention to details.
• A comprehensive understanding of the Environmental Impact Assessments.
• Skills in training and motivating colleagues.
• Familiarity with the time reporting system.
• Strong knowledge of project control.
• Excellent interpersonal and communication skills.
• Capacity to identify situations requiring improvement in Environment.
• Excellent leadership skills and multitasking abilities.
Location: Dhahran, Saudi Arabia
Eram Talent is a leading Talent Acquisition Consultancy focused on placing highly skilled professionals in various industries across the globe. We are currently seeking a Field Compliance Coordinator specializing in Drilling Safety and Environment for one of our prominent clients in the oil and gas sector. In this role, the Field Compliance Coordinator will ensure that safety and environmental regulations are adhered to in drilling operations, collaborating closely with field teams, contractors, and management to mitigate risks and promote a safe working environment.
Functional Job Title: Drilling Field compliance coordinators (Safety and Environment)
JOB DESCRIPTION:
The successful candidate will be required to perform the following:
Act as the UR Operations Excellence & Compliance Division Field HSE Advisor, EMS focal point, reports to Group Lead and maintains daily communications with assigned departments ops managers to provide key support, in regards of E&OH for field and office activities;
Provide field support in regards of daily activities environmental impacts, environmental release events and E&OH audits/inspections;
Review the annual environmental objectives and programs (action plans) proposed by UROE&CD with department management and signs off on department approved environmental objectives;
Obtains monthly updates from department training coordinator to verify the department’s environmental/ EMS compliance and reports deficiencies, if any, to the group lead;
Reviews and reports new (or changes in) departmental processes and/or procedures that may have an environmental impact (adverse or beneficial) and may affect achievement of desired EMS outcomes to UROE&CD;
Conduct EMS assessments, E&OH inspections (ECAs, OHHAs, CEHAs, RPAs, NORM surveys and EH surveys) as per schedules;
Produce the non-compliance reports and communicate them to unit supervisor;
Monitors the performance of Environmental emergency drill scenarios and follows up with any identified deficiencies;
Monitor and reports the department daily activities environmental data and performance indicators on Flaring, SO2, Greenhouse gas emissions (GHG), Water Conservation, Energy, etc; and
Advice UR Operations on managing environmental risks and provide recommendations to mitigate impacts
Requirements
The successful candidate should hold a Bachelor degree in, Engineering, HSE, Science, Industrial, or in a related discipline from an accredited entity or equivalent. A Master’s Degree in Environment is preferable.
Minimum 10 years of experience in environmental compliance related to drilling and completion operations
shall demonstrate/prove a high level of Environmental management skills with expertise in oil and gas or other related activities.
Certified and/or have knowledge and field experience in Environmental management systems (preferably Internal/Lead audit certifications ISO 14001, other training certifications related to environmental sustainability, air mitigations, hazardous waste, GHG, water/wastewater management, NORM/ radioactive, spill control, noise control, and etc.)
preferably to have demonstrated knowledge of delivering hands on environmental training and conducting of different environmental awareness sessions.
preferably to have good knowledge of environmental concepts, international environmental standards, and industry related environmental standards, and research methods.
Ability to write reports; ability to work with others and communicate technical concepts and ideas to non-technical personnel and the public; ability to read, write, speak, understand, and communicate in English sufficiently to perform the essential duties of the position; ability to use computer applications.
Location: Dhahran, Saudi Arabia
Eram Talent is a leading Talent Acquisition Consultancy dedicated to placing highly skilled professionals in various industries worldwide. We are currently seeking experienced Field Compliance Coordinators specializing in Construction Safety and Environment for our esteemed clients in the construction sector. In this role, you will ensure compliance with safety and environmental regulations on construction sites while promoting a culture of safety and environmental stewardship among all personnel. The successful candidates will collaborate with site teams, contractors, and management to implement effective safety measures and environmental practices.
The successful candidate will be required to perform the following:
• Perform construction site compliance inspections, including: evaluations of Safe Work
Practices (SWP) such as; Work Permit System (WPS), Confined Space Entry, and hazard
analyses.
• Develop and implement protocols for construction sites and field operations to address
risks and improve safety.
• Evaluate and update hazard control systems to align with industry best practices and
reduce workplace incidents.
• Manage and oversee the implementation of the Safety Management System (SMS), ensuring
systematic identification, assessment, and mitigation of safety risks.
• Review and update the Safety Management System (SMS) framework to enhance its
effectiveness and promote a proactive safety culture.
• Develop and deliver specialized safety training programs, such as: Behavior-Based Safety
(BBS), Emergency Response Planning (ERP), and Personal Protective Equipment (PPE)
usage.
• Prepare safety orientations and educational materials for employees and contractors.
• Analyze injury, property damage, and loss statistics to identify trends and underlying
causes.
• Maintain awareness of corporate safety requirements and industry standards such as: API,
• Monitor adherence to safety policies and procedures among employees and contractors.
• Support management in monitoring and enforcing compliance with division/department
safety and environmental programs.
Requirements
The successful candidate should hold a Bachelor’s degree in Engineering, HSE, Science, Industrial, or in a related discipline from an accredited entity or equivalent.
Minimum of 10 years of experience related to safety operations in mega projects, Oil & Gas industry with minimum of 7 years in Oil & Gas Facilities Construction mega projects.
Strong knowledge of Process Safety Management (PSM) principles and experience conducting Process Hazard Analysis (PHA) using techniques such as: HAZOP or Bowtie Analysis.
Proven expertise in safety compliance programs, including: Permit-to-Work (PTW) systems, and Lockout/Tagout (LOTO).
Ability to develop and deliver specialized safety training programs and conduct job site compliance inspections.
Familiarity with safety regulations and standards, such as: API, and the ability to ensure their implementation in field operations.
Should hold International safety certification NEBOSCH IGC or IOSH or equivalent.
Strong technical expertise in the area of Incident investigation, hazard identification, risk management, emergency preparedness & response, and safety management systems.
Should have demonstrated leadership skills, excellent English communication skills (both verbal and written), computer skills, and the ability to manage multiple projects and tasks. Must have the ability to work in a multicultural environment and the drive to overcome significant challenges.
Location: Poland
About the Client
Our client is a global medical technology company founded in 2011 and headquartered in Hangzhou, China. It is a pioneer in diabetes management and care, focused on developing and delivering innovative, user-friendly medical devices and solutions that help people living with diabetes lead healthier and more independent lives.
Their comprehensive portfolio includes advanced products such as patch insulin pump systems, continuous glucose monitoring (CGM) systems, blood glucose monitoring tools, and point-of-care diagnostic devices. These solutions support both patients and healthcare providers in managing blood glucose levels more effectively and making better therapeutic decisions.
The company operates internationally, serving markets across Europe, Asia-Pacific, the Middle East, Africa, Latin America, and China, with a commitment to innovation, quality, and improving daily life for people affected by diabetes.
Key responsibilities
Primary Aftermarket Support & Liaison:
Act as the primary expert for resolving complex data and technical inquiries from the EU Customer Service team and users of CGM, BGM, and Insulin Pump devices.
Investigate and troubleshoot issues related to device data synchronization, data accuracy, and software connectivity.
Collaborate closely with Technical Support and Product Management to diagnose post-market issues and drive towards effective solutions.
Data Subject Request Management & Compliance:
Manage and execute all data subject requests (DSARs) such as access, deletion, and portability requests in full compliance with GDPR timelines and requirements.
Serve as the first point of contact for data privacy concerns and incidents, conducting initial assessments and escalating as necessary.
Maintain accurate records of processing activities (RoPA) related to aftermarket support.
Process Improvement & Training:
Analyze support case trends to generate insights that inform product improvements, software updates, and enhanced support protocols.
Develop and deliver training to EU Customer Service teams on product-specific troubleshooting, data handling best practices, and GDPR compliance requirements for support interactions.
Support the creation of clear, user-friendly guidance for customers on data privacy and device usage.
Requirements
Minimum of 3 years of hands-on experience in aftermarket support, customer service, or technical support within the medical device industry.
Excellent problem-solving and communication skills.
Fluency in English.
УдалённоPoland
ГибридSan Francisco
Toronto, Ontario, Canada
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