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Location: Colombia Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication. This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards. Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred. Essential Duties and Responsibilities Interpretation & Translation: • Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff. • Ensure accurate use of medical terminology in both languages. • Maintain cultural sensitivity and communication clarity in all interactions. Patient Communication Support • Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish. • Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution. • Handle inbound and outbound patient phone calls. • Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries. • Support providers and staff with patient communication needs. Administrative & Clinical Support • Assist with communication workflows related to patient care coordination. • Document communication interactions accurately in clinic systems. • Support administrative tasks related to patient communication and scheduling. • Help manage communication queues to ensure timely responses. • Provide general support to clinical and operational teams as needed. Compliance & Quality Standards • Maintain HIPAA compliance and patient confidentiality at all times. • Ensure all communications meet clinic professionalism and quality standards. • Deliver accurate interpretation and communication support in a fast-paced clinical environment. Qualifications • Fluency in English and Spanish (spoken and written) — required. • Strong grammar, spelling, and professional writing skills in both languages — required. • Medical interpreter certification or healthcare translation certification — strongly preferred. • Previous healthcare, clinic, medical office, or patient communication experience — preferred. • Knowledge of medical terminology in both English and Spanish. • Experience handling phone systems, SMS communication platforms, and patient communication tools. • Strong organizational skills and ability to multitask. • Excellent customer service and interpersonal communication skills. • Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools). • Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards. Schedule: 1:00 PM - 9:00 PM AST.

Location: Dominican Republic We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs. This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage. Key Responsibilities: • Serve as the primary liaison between clients and ACVA. • Conduct regular client check-ins to ensure satisfaction and identify opportunities for improvement. • Build and maintain strong, long-term relationships with clients. • Address client concerns, questions, and escalations promptly and professionally. • Monitor client satisfaction and implement retention strategies. • Coordinate with internal teams to ensure client expectations are met. • Prepare and deliver client reports, updates, and performance reviews. Account Growth & Business Development • Identify opportunities to expand services within existing client accounts. • Support business development initiatives through relationship building and networking. • Participate in client discovery calls and needs assessments. • Assist in preparing proposals, presentations, and service recommendations. • Collaborate with leadership to develop strategies for client retention and growth. • Generate referrals and identify potential new business opportunities. Team Coordination • Work closely with Operations, Recruitment, and Virtual Assistant teams. • Ensure smooth onboarding of new clients and successful placement of Virtual Assistants. • Monitor client feedback and communicate improvement opportunities internally. • Follow up on action items and ensure timely resolution of client requests. Qualifications Required • 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role. • Excellent verbal and written English communication skills. • Strong organizational and time-management abilities. • Ability to manage multiple clients and priorities simultaneously. • Strong problem-solving and conflict-resolution skills. • Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms. • Bilingual English and Spanish skills are desirable. • Must be able to successfully pass a background check. • Must provide reliable professional references. •Strong ability to collaborate with cross-functional teams in a remote work environment. Preferred • Experience in Business Development or Sales. • Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments. • Experience managing remote teams. • Knowledge of client retention and account growth strategies. Key Competencies • Relationship Building • Customer Service Excellence • Business Development Mindset • Communication Skills • Accountability • Attention to Detail • Strategic Thinking • Follow-Up and Execution • Professionalism Compensation • Competitive compensation based on experience. • Remote work environment. • Opportunities for growth and advancement within the organization.

Location: Mexico We are seeking a proactive and relationship-driven Client Relationship Manager to serve as the primary point of contact for our clients, ensuring exceptional service, client satisfaction, retention, and growth. The ideal candidate is highly organized, professional, and experienced in managing client relationships in a fast-paced environment. This position is initially part time, with the potential to transition into a full-time role based on performance and business needs. This position reports directly to the Director of Operations and the Chief Operations Officer (COO) and works closely with the Virtual Assistant Manager and other members of the Client Relationship Team. Experience in Business Development, Account Management, Staffing, Healthcare, or BPO services is highly preferred and will be considered a strong advantage. Key Responsibilities: • Serve as the primary liaison between clients and ACVA. • Conduct regular client check-ins to ensure satisfaction and identify opportunities for improvement. • Build and maintain strong, long-term relationships with clients. • Address client concerns, questions, and escalations promptly and professionally. • Monitor client satisfaction and implement retention strategies. • Coordinate with internal teams to ensure client expectations are met. • Prepare and deliver client reports, updates, and performance reviews. Account Growth & Business Development • Identify opportunities to expand services within existing client accounts. • Support business development initiatives through relationship building and networking. • Participate in client discovery calls and needs assessments. • Assist in preparing proposals, presentations, and service recommendations. • Collaborate with leadership to develop strategies for client retention and growth. • Generate referrals and identify potential new business opportunities. Team Coordination • Work closely with Operations, Recruitment, and Virtual Assistant teams. • Ensure smooth onboarding of new clients and successful placement of Virtual Assistants. • Monitor client feedback and communicate improvement opportunities internally. • Follow up on action items and ensure timely resolution of client requests. Qualifications Required • 3+ years of experience in Client Relations, Account Management, Customer Success, or a similar role. • Excellent verbal and written English communication skills. • Strong organizational and time-management abilities. • Ability to manage multiple clients and priorities simultaneously. • Strong problem-solving and conflict-resolution skills. • Proficiency with CRM systems, Microsoft Office, Google Workspace, and communication platforms. • Bilingual English and Spanish skills are desirable. • Must be able to successfully pass a background check. • Must provide reliable professional references. •Strong ability to collaborate with cross-functional teams in a remote work environment. Preferred • Experience in Business Development or Sales. • Experience working with staffing agencies, healthcare organizations, virtual assistant companies, or BPO environments. • Experience managing remote teams. • Knowledge of client retention and account growth strategies. Key Competencies • Relationship Building • Customer Service Excellence • Business Development Mindset • Communication Skills • Accountability • Attention to Detail • Strategic Thinking • Follow-Up and Execution • Professionalism Compensation • Competitive compensation based on experience. • Remote work environment. • Opportunities for growth and advancement within the organization.

Location: Philippines Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Dominican Republic Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Colombia Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Chile Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Mexico Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Ukraine Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Armenia Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Colombia Position Summary: The Business Development Associate is responsible for end-to-end pipeline development and opportunity intelligence within the clinical research lifecycle. This role focuses exclusively on identifying, evaluating, qualifying, and advancing clinical trial opportunities aligned with organizational capabilities and therapeutic priorities. This position does not include responsibilities related to budget development, contract negotiation, or financial structuring. Instead, it serves as a front-end engine for study acquisition, ensuring a high-quality, strategically aligned pipeline for downstream feasibility and contracting team members. Core Responsibilities: 1. Clinical Trial Opportunity Identification & Pipeline Development.  Systematically identify new clinical trial opportunities through: o ClinicalTrials.gov o GlobalData o Sponsor and CRO websites o Industry portals and targeted search strategies  Maintain a centralized opportunity tracker (Excel/SharePoint-based) with real-time updates on: o Study status o Sponsor/CRO o Therapeutic area o Phase and timelines  Build and manage a qualified pipeline aligned with organizational enrollment capabilities and therapeutic focus areas. 2. Sponsor & CRO Intelligence and Evaluation.  Conduct structured due diligence on Sponsors/CROs, including: o Financial stability and funding capability (e.g., public listings such as NASDAQ, recent funding rounds, mergers/acquisitions) o Therapeutic area strategy and pipeline depth o Historical trial execution patterns and site selection tendencies  Generate Sponsor profiles to guide prioritization and outreach strategy. 3. Study Feasibility Pre-Assessment (Non-Financial).  Perform early-stage study evaluation to determine organizational fit: o Therapeutic area alignment (e.g., metabolic, GI, wound care, podiatry) o Investigational product type (drug, device, biologic) o Study phase (priority on Phase II–IV)  Analyze protocol-level elements: o Inclusion/exclusion criteria o Visit schedules and procedural burden o Study design complexity  Translate findings into actionable go/no-go recommendations for internal stakeholders. 4. Investigator & Patient Population Matching.  Conduct targeted research to align studies with: o Investigator expertise o Existing and potential patient populations o Diagnosis mapping using ICD frameworks  Support identification of high-probability enrollment scenarios based on: o Disease prevalence o Site capabilities o Historical performance indicators 5. Strategic Intelligence & Market Analysis.  Monitor and interpret trends across therapeutic areas: o Emerging indications o Sponsor investment patterns o Competitive site activity  Analyze datasets and visual trends to: o Identify high-value therapeutic opportunities o Provide strategic recommendations to leadership  Produce insight summaries and pipeline reports for executive review. 6. Targeted Outreach Strategy Development.  Develop highly tailored outreach approaches for Sponsors and CROs: o Align messaging with:  Study protocol specifics  Investigational product characteristics  Target patient populations o Customize communication based on stakeholder type:  Sponsor executives  Clinical operations teams  CRO representatives  Ensure all outreach reflects clinical relevance, operational readiness, and strategic fit. 7. Contact Identification & Relationship Mapping.  Identify and validate key decision-makers using: o LinkedIn o GlobalData o Sponsor/CRO websites o RocketReach o Advanced search methodologies  Build and maintain a clean, structured contact database for outreach execution. 8. SOP Adherence & Operational Compliance.  Execute all responsibilities in strict accordance with organizational SOPs: o Naming conventions o Documentation standards o Workflow processes  Ensure audit-ready documentation of all pipeline activities and evaluations. Required Skills & Technical Proficiency: Systems & Tools.  Advanced proficiency in: o Microsoft Excel (trackers, data analysis, pipeline management) o Microsoft Word o G-Suite (Docs, Sheets, Drive) o SharePoint & OneDrive o Microsoft Outlook o Dropbox o Microsoft Teams / Zoom Core Competencies:  Strong analytical capability (data interpretation, pattern recognition, trend analysis)  High attention to detail and organizational discipline  Ability to synthesize complex clinical and market data into clear recommendations  Strong written and verbal communication skills  Research-driven mindset with structured, repeatable workflows  Ability to rapidly learn clinical terminology, therapeutic areas, and protocol structures Preferred Qualifications:  Experience in clinical research, CROs, or healthcare business development  Familiarity with: o Clinical trial design and phases o ICD coding systems o Therapeutic areas such as metabolic disease, GI, wound care, or cardiovascular conditions  Experience using clinical intelligence platforms and pipeline tools Key Performance Indicators (KPIs):  Volume and quality of identified trial opportunities  Pipeline growth rate and alignment with organizational priorities  Accuracy and depth of Sponsor and study evaluations  Conversion of identified opportunities to feasibility engagement  Quality and effectiveness of targeted outreach strategies  Timeliness and completeness of pipeline tracking and reporting Role Boundaries (Explicit Exclusions):  No responsibility for: o Budget development o Contract negotiation o Financial feasibility analysis Position Impact: This role functions as a strategic intake and qualification layer within the clinical trial acquisition funnel—directly influencing the organization’s ability to:  Secure high-quality studies  Optimize enrollment potential  Align with Sponsors that match long-term growth strategy

Location: Argentina Position Summary: The Business Development Associate is responsible for end-to-end pipeline development and opportunity intelligence within the clinical research lifecycle. This role focuses exclusively on identifying, evaluating, qualifying, and advancing clinical trial opportunities aligned with organizational capabilities and therapeutic priorities. This position does not include responsibilities related to budget development, contract negotiation, or financial structuring. Instead, it serves as a front-end engine for study acquisition, ensuring a high-quality, strategically aligned pipeline for downstream feasibility and contracting team members. Core Responsibilities: 1. Clinical Trial Opportunity Identification & Pipeline Development.  Systematically identify new clinical trial opportunities through: o ClinicalTrials.gov o GlobalData o Sponsor and CRO websites o Industry portals and targeted search strategies  Maintain a centralized opportunity tracker (Excel/SharePoint-based) with real-time updates on: o Study status o Sponsor/CRO o Therapeutic area o Phase and timelines  Build and manage a qualified pipeline aligned with organizational enrollment capabilities and therapeutic focus areas. 2. Sponsor & CRO Intelligence and Evaluation.  Conduct structured due diligence on Sponsors/CROs, including: o Financial stability and funding capability (e.g., public listings such as NASDAQ, recent funding rounds, mergers/acquisitions) o Therapeutic area strategy and pipeline depth o Historical trial execution patterns and site selection tendencies  Generate Sponsor profiles to guide prioritization and outreach strategy. 3. Study Feasibility Pre-Assessment (Non-Financial).  Perform early-stage study evaluation to determine organizational fit: o Therapeutic area alignment (e.g., metabolic, GI, wound care, podiatry) o Investigational product type (drug, device, biologic) o Study phase (priority on Phase II–IV)  Analyze protocol-level elements: o Inclusion/exclusion criteria o Visit schedules and procedural burden o Study design complexity  Translate findings into actionable go/no-go recommendations for internal stakeholders. 4. Investigator & Patient Population Matching.  Conduct targeted research to align studies with: o Investigator expertise o Existing and potential patient populations o Diagnosis mapping using ICD frameworks  Support identification of high-probability enrollment scenarios based on: o Disease prevalence o Site capabilities o Historical performance indicators 5. Strategic Intelligence & Market Analysis.  Monitor and interpret trends across therapeutic areas: o Emerging indications o Sponsor investment patterns o Competitive site activity  Analyze datasets and visual trends to: o Identify high-value therapeutic opportunities o Provide strategic recommendations to leadership  Produce insight summaries and pipeline reports for executive review. 6. Targeted Outreach Strategy Development.  Develop highly tailored outreach approaches for Sponsors and CROs: o Align messaging with:  Study protocol specifics  Investigational product characteristics  Target patient populations o Customize communication based on stakeholder type:  Sponsor executives  Clinical operations teams  CRO representatives  Ensure all outreach reflects clinical relevance, operational readiness, and strategic fit. 7. Contact Identification & Relationship Mapping.  Identify and validate key decision-makers using: o LinkedIn o GlobalData o Sponsor/CRO websites o RocketReach o Advanced search methodologies  Build and maintain a clean, structured contact database for outreach execution. 8. SOP Adherence & Operational Compliance.  Execute all responsibilities in strict accordance with organizational SOPs: o Naming conventions o Documentation standards o Workflow processes  Ensure audit-ready documentation of all pipeline activities and evaluations. Required Skills & Technical Proficiency: Systems & Tools.  Advanced proficiency in: o Microsoft Excel (trackers, data analysis, pipeline management) o Microsoft Word o G-Suite (Docs, Sheets, Drive) o SharePoint & OneDrive o Microsoft Outlook o Dropbox o Microsoft Teams / Zoom Core Competencies:  Strong analytical capability (data interpretation, pattern recognition, trend analysis)  High attention to detail and organizational discipline  Ability to synthesize complex clinical and market data into clear recommendations  Strong written and verbal communication skills  Research-driven mindset with structured, repeatable workflows  Ability to rapidly learn clinical terminology, therapeutic areas, and protocol structures Preferred Qualifications:  Experience in clinical research, CROs, or healthcare business development  Familiarity with: o Clinical trial design and phases o ICD coding systems o Therapeutic areas such as metabolic disease, GI, wound care, or cardiovascular conditions  Experience using clinical intelligence platforms and pipeline tools Key Performance Indicators (KPIs):  Volume and quality of identified trial opportunities  Pipeline growth rate and alignment with organizational priorities  Accuracy and depth of Sponsor and study evaluations  Conversion of identified opportunities to feasibility engagement  Quality and effectiveness of targeted outreach strategies  Timeliness and completeness of pipeline tracking and reporting Role Boundaries (Explicit Exclusions):  No responsibility for: o Budget development o Contract negotiation o Financial feasibility analysis Position Impact: This role functions as a strategic intake and qualification layer within the clinical trial acquisition funnel—directly influencing the organization’s ability to:  Secure high-quality studies  Optimize enrollment potential  Align with Sponsors that match long-term growth strategy

Location: Dominican Republic Position: Insurance Verification and Medical Scheduler Location: Remote (Preferably LATAM) Type: Full-Time, Long-Term Position Schedule: 9:30 AM to 6:00 PM PST Pay Rate: $7 per hour About Us: We are looking for a insurance verification and medical scheduling representative to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you! Key Responsibilities: Conduct insurance verifications efficiently and accurately. Schedule medical appointments and manage scheduling conflicts. Handle inbound and outbound calls professionally. Provide excellent customer service to patients and healthcare providers. Maintain detailed and organized records of interactions and transactions. Requirements: Experience: Must have prior experience in insurance verification and medical scheduling. Language: Must be fluent in both English and Spanish. Availability: Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job. Long-Term Commitment: We are looking for candidates who are interested in a long-term position, not short-term employment. What We Offer: Opportunity to work with a dynamic and supportive team. Long-term employment with room for growth and development. Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: Mexico Position: Insurance Verification and Medical Scheduler Location: Remote (Preferably LATAM) Type: Full-Time, Long-Term Position Schedule: 9:30 AM to 6:00 PM PST Pay Rate: $7 per hour About Us: We are looking for a insurance verification and medical scheduling representative to join our team. If you are bilingual in English and Spanish, have a strong background in insurance and scheduling, and are seeking a long-term role, we want to hear from you! Key Responsibilities: Conduct insurance verifications efficiently and accurately. Schedule medical appointments and manage scheduling conflicts. Handle inbound and outbound calls professionally. Provide excellent customer service to patients and healthcare providers. Maintain detailed and organized records of interactions and transactions. Requirements: Experience: Must have prior experience in insurance verification and medical scheduling. Language: Must be fluent in both English and Spanish. Availability: Must be available to work full-time from 9:30 AM to 6:00 PM PST. This position requires full commitment; candidates cannot have a second job. Long-Term Commitment: We are looking for candidates who are interested in a long-term position, not short-term employment. What We Offer: Opportunity to work with a dynamic and supportive team. Long-term employment with room for growth and development. Angel City VA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: Chisinau, Moldova We are looking for a technically strong and operationally focused professional to join the Billing Support team. The role combines production support, incident management, systems analysis, and operational coordination for Billing platforms and related services. The ideal candidate should have solid technical troubleshooting capabilities, understand IT service management principles (ITIL), and demonstrate initiative, ownership, and strong operational discipline in a dynamic production environment. Main Duties and Responsibilities: * Ensure daily operational support for Billing Systems and related applications; * Monitor, maintain, and troubleshoot production services and integrations; * Investigate incidents, perform root cause analysis, and coordinate issue resolution; * Manage and prioritize incidents according to SLA and operational impact; * Support deployment, configuration, and integration of new services and applications; * Collaborate with technical teams, vendors, and business stakeholders to ensure service continuity; * Participate in change management and production release activities; * Create and maintain operational procedures, knowledge base articles, and technical documentation; * Contribute to process improvement initiatives and operational optimization; * Provide operational support and technical assistance within the team environment. Competence and Education: * University degree in Computer Science, Information Technologies, or related field; * Good understanding of IT infrastructure, applications, and production support processes; * Understanding of ITIL principles, especially Incident and Problem Management; * English – technical and communication level. Qualifications: * Minimum 1 years of experience in IT Operations, Technical Support, Billing Support, or similar environment; * Experience working with production systems and critical business applications; * Good knowledge of SQL and databases; * Experience with Linux/UNIX environments and scripting is considered an advantage; * Experience with PL/SQL, XML, REST/SOAP APIs, Java, or shell scripting would be a plus; * Familiarity with monitoring, ticketing, and incident management tools; * Experience in telecom or billing systems environment represents an advantage. Personal Qualities: * Strong analytical and problem-solving skills; * Technical mindset with operational ownership attitude; * Ability to work under pressure and manage critical incidents; * Good organizational and prioritization skills; * Proactive and responsible approach; * Strong communication and collaboration skills; * Customer and service-oriented mindset; * Fast learner, adaptable, and results-driven; * Good communication skills in Romanian, Russian, and English.

Location: Chisinau, Moldova We are seeking a Mid-Level Mobile QA Engineer to ensure the quality, reliability, and usability of iOS and Android mobile applications, including FinTech functionalities, through manual testing and an increasing focus on test automation. The role involves planning and executing functional, regression, integration, usability, compatibility, and exploratory testing across mobile devices, operating-system versions, backend services, and third-party integrations. The QA Engineer will also design, develop, and maintain automated tests that provide stable and meaningful coverage of critical user journeys. The Mobile QA Engineer will analyze business and technical requirements, identify risks and acceptance criteria, prepare test scenarios and test data, and communicate defects clearly to developers, business analysts, product owners, and other stakeholders. The role includes planning and tracking quality activities in Jira within an Agile delivery framework. Additionally, the QA Engineer is expected to contribute to release readiness, continuous quality improvement, and shift-left testing practices. The candidate demonstrates solid mobile testing experience, an automation-oriented mindset, attention to detail, and the ability to investigate issues across the mobile application, APIs, backend services, and device environment. Basic Requirements • Ability to understand mobile application architecture, user journeys, business rules, and integrations with backend services. • Capability to plan and execute manual testing independently and to develop or maintain automated tests with limited guidance. • Strong discipline in test design, defect reporting, test evidence, traceability, and quality documentation. • Ability to reproduce, isolate, and investigate defects using logs, API responses, device information, and test data. • Willingness to maintain reusable test cases, automation code, test data, and release-quality documentation. • Familiarity with Agile methodologies (Scrum/Kanban) and cross-functional teamwork. • Understanding of mobile usability, accessibility, performance, network conditions, and device/OS fragmentation. Key Responsibilities Mobile QA Testing Responsibilities • Review requirements, user stories, designs, and acceptance criteria to identify ambiguities, risks, dependencies, and test conditions early in the delivery lifecycle. • Design, maintain, and execute test plans, checklists, test cases, exploratory charters, and regression suites for iOS and Android applications. • Perform functional, integration, end-to-end, regression, smoke, sanity, usability, compatibility, and localization testing. • Validate mobile application behavior across supported devices, screen sizes, operating-system versions, orientations, permissions, and installation or upgrade paths. • Test application behavior under variable network conditions, interrupted sessions, background/foreground transitions, notifications, deep links, and offline or low-connectivity scenarios. • Validate REST APIs, backend integrations, authentication flows, and data consistency using tools such as Postman, Swagger/OpenAPI, or comparable solutions. • Design, develop, execute, and maintain reliable automated tests for critical mobile user journeys using Appium or comparable mobile automation frameworks. • Improve automation coverage, test stability, execution time, reporting, and maintainability while investigating flaky tests and failed runs. • Prepare and manage test data and test environments, including mocks or stubs where appropriate. • Log defects with clear reproduction steps, expected and actual results, severity, evidence, environment details, and relevant diagnostic information. • Perform defect verification, regression impact analysis, root-cause collaboration, and quality sign-off recommendations for releases. • Collaborate closely with mobile developers, backend engineers, business analysts, UX/UI designers, DevOps engineers, product owners, and business stakeholders. Quality, Security & Release Responsibilities • Apply risk-based testing and contribute to quality criteria, test strategy, release gates, and Definition of Done. • Validate secure authentication, authorization, session handling, permissions, sensitive-data exposure, and other relevant mobile security controls. • Integrate automated tests into CI/CD pipelines and review execution results to provide timely feedback on build quality. • Support release validation for development, test, staging, and production environments, including app-store candidate builds when required. • Monitor production quality indicators, logs, crash reports, analytics, and customer-reported issues to identify regression risks and improvement opportunities. • Track and communicate testing progress, coverage, defect trends, residual risks, and release-readiness recommendations. Required Skills & Qualifications • 3+ years of hands-on software testing experience, including practical testing of native or cross-platform iOS and Android applications. • Strong knowledge of software testing principles, test design techniques, defect lifecycle, and risk-based testing. • Demonstrated experience in manual functional, regression, integration, exploratory, and compatibility testing. • Practical experience developing or maintaining mobile UI automation using Appium or a comparable framework. • Working knowledge of at least one programming or scripting language used for test automation, such as Java, C#, JavaScript/TypeScript, Python, or Kotlin. • Experience testing REST APIs and analyzing JSON data, HTTP requests, responses, status codes, and authentication mechanisms. • Experience with Git-based version control and familiarity with CI/CD workflows. • Experience using Jira or a comparable work-management and defect-tracking system. • Strong analytical, troubleshooting, and problem-solving skills, with consistent attention to detail. • Good communication skills and the ability to collaborate across technical and non-technical teams. Preferred Qualifications • Experience with native automation frameworks such as XCTest/XCUITest or Espresso/UI Automator. • Familiarity with cross-platform technologies such as Flutter, React Native, or .NET MAUI. • Experience with device farms and cloud testing platforms such as BrowserStack, Sauce Labs, Firebase Test Lab, or comparable services. • Exposure to performance, accessibility, security, or resilience testing for mobile applications. • Familiarity with log analysis, crash-reporting, monitoring, and analytics tools such as Firebase Crashlytics or comparable solutions. • Experience validating push notifications, deep links, biometrics, payments, or other mobile-specific integrations. • Familiarity with ISTQB practices or relevant testing certifications is considered an advantage. Additional Information • Work environment: Agile, collaborative, cross-functional, with a strong focus on customer experience, product quality, reliability, and continuous improvement. • Location: Office-based or hybrid, depending on project and team needs. • Team structure: Cross-functional mobile product team with direct collaboration across engineering, product, design, business analysis, and operations. Summary This role contributes directly to delivering reliable, secure, and user-friendly mobile applications that support the company’s digital customer journeys. The Middle Mobile QA Engineer will combine disciplined manual testing with sustainable automation, provide clear visibility into product quality and release risk, and help embed quality throughout the mobile development lifecycle.

Location: San Francisco, CA Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ROLE OVERVIEW You’ll be LangChain’s first Emerging Talent Recruiter, and you’ll build our intern and new grad program from scratch. Many of the best early-career engineers already build on LangChain and LangGraph. Your job is to hire them first and turn schools, student groups, and campus communities into a lasting pipeline for LangChain. WHAT YOU’LL DO - Stand up and scale intern and new grad hiring, starting with engineering. - Build partnerships with universities, career centers, student groups, and hackathons. - Own full-cycle recruiting for interns and new grads, grow into supporting full cycle recruiting for other technical teams - Work with leaders to forecast hiring needs and tie each cohort to company priorities. - Set up the processes, tools, and metrics we’ll use to track and improve the program. - Support with talent brand and marketing initiatives. WHAT YOU’LL NEED - 4+ years of recruiting experience, including 2+ in university or early-career recruiting at a high-growth company. - Experience building or scaling an intern or new grad program, with numbers to show for it. - Strong relationships with universities and outside partners. - Ability to work independently, run several hiring cycles at once, and make decisions with data. - Clear communication, including explaining LangChain’s mission to early-career engineers. NICE TO HAVE - Experience recruiting engineering, product, or data talent. - Time at an early-stage or venture-backed startup. - Experience running campus events, hackathons, or technical programs. WHAT WE OFFER - A blank page. You’re our first hire in this role. You decide how we find, hire, and grow early-career talent. - A product students already use. Many of the engineers you’ll recruit already build with LangChain and LangGraph, so you start with real credibility on campus. - Room to grow. We’re about 400 people and still growing fast. As the program grows, your scope grows with it. - A team that moves. We aim high, ship early, and say what we see. You’ll work with recruiters and hiring managers who move quickly and care about the details. Compensation - Annual salary range: $135,000- $190,000 - Competitive benefits & equity - Flexible time off - monthly stipends for technology and health Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: Remote; Hungary; Poland; Sweden; United Kingdom; Netherlands Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We’re looking for an Android Engineer to join our growing mobile team and build the Creative App (Android https://play.google.com/store/apps/details?id=io.elevenlabs.coreapp&hl=en_GB), bringing our audio AI to millions of users. You’ll ship features that integrate tightly with our AI-driven audio models, and work out where focused bets or incremental improvements will move the product most. You’re impact-driven and autonomous, and good at drawing clear conclusions from experimental results. You’ll work closely with design, product and research, and help shape the app’s architecture and technical direction. Requirements - Strong native Android development (Kotlin, Jetpack Compose) with a track record of shipping features that improved engagement - Have designed and run A/B tests, using data to decide what to build next - Comfortable with ambiguity and fast-changing priorities, and able to add structure where it’s needed - Experience owning performance, quality and responsiveness in a production app Bonus - Experience with audio playback or streaming on Android - Experience building mobile infrastructure for build, test and release pipelines Location This role is remote-first, so it can be executed from anywhere, with the ability to operate in GMT to GMT+4 timezones preferred. If you prefer, you can work from our offices in London, Warsaw, Dublin, Amsterdam and Paris. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.