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Location: Bangkok, Thailand Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. Thailand is one of Southeast Asia’s most dynamic and digitally engaged markets, and Spotify is a growing part of how its audiences discover music, podcasts, and audiobooks. As a Senior Client Partner, you will be a senior commercial voice for Spotify in Thailand, shaping how the country’s leading advertisers and agencies reach engaged audiences. You will own high-value client relationships, drive significant revenue, and help build Spotify’s advertising business in the market. What you will do :- Own and grow a portfolio of Thailand’s leading advertisers and agencies, positioning Spotify as a strategic part of their media plans. Sell Spotify’s advertising solutions to new and existing clients, matching the right products to each client’s objectives. Prospect, source, and close high-value deals with brand advertisers and media agencies, drawing on your existing relationships at senior level. Deliver against ambitious sales targets consistently while providing an excellent experience for advertisers. Act as a trusted consultant to clients and agencies, bringing a point of view on audience, media planning, and measurement. Apply a thorough understanding of agency dynamics, campaign buying, digital media planning, and pricing models to shape and win deals. Meet regularly with prospects and clients to understand their campaign objectives and KPI benchmarks, and recommend solutions that help them succeed. Partner closely with Client Solutions Managers and regional teams to ensure smooth campaign launches, and share timely, constructive feedback. Represent Spotify at industry events, and keep a close watch on market and competitor developments to identify new opportunities. Forecast sales revenue accurately on a weekly, monthly, and annual basis. Resolve client issues efficiently and tactfully, and help put measures in place to prevent recurrence. What we are looking for :- Proven sales acumen, with a strong track record of winning and growing large, strategic accounts, ideally in a sales organisation. A strong, established network across Thailand’s media agencies and advertisers, with credibility and relationships at senior planning, buying, and decision-maker level. In-depth digital media experience, including digital media planning and buying, programmatic and ad tech, and the major platforms and industry players. Strong commercial, influencing, and negotiation skills, with direct revenue responsibility. Strategic thinking, with the ability to advise clients as a consultant and present ideas with confidence at senior level. Operational discipline, including rigorous CRM and pipeline management. Solid project management skills, with the ability to prioritise and manage multiple sales projects. Strong analytical skills, with working knowledge of analytics tools and the ability to draw insights from data. Excellent presentation skills, with the ability to communicate ideas and proposals clearly and concisely. Deep understanding of Thailand’s media and advertiser landscape. Fluency in Thai and English is expected. A positive attitude and a drive to go above and beyond. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH

Location: Georgian office; Yerevan, Yerevan, Armenia About Lineate Lineate is a US-based international software development company with over two decades of experience. From Intelligent Document Processing(IDP) and Agentic RAG systems to scalable cloud architectures, we turn complex ideas into real, measurable results. We deliver AI-driven custom solutions for FinTech, HealthTech, AdTech, and beyond, empowering businesses to grow smarter, faster, and more efficiently. Our expertise falls into three main categories: Building Custom AI Solutions: Deploying high-impact, AI-enabled technology utilizing IDP, Agentic RAG. Cloud and Data Infrastructure: Optimizing business operations with our data management and cloud computing solutions. Team Augmentation: Providing specialized experts in FinTech, AdTech, and HealthTech to integrate seamlessly and accelerate project timelines. Our goal is not just to build technology, but to build the future operating model for our clients. Tech stack Core: Java, Spring Boot, RxJava, Redis, MySQL, Apache Kafka Additional technologies: Vespa, Elasticsearch, OpenSearch, Vector Search Technologies, AI/ML Infrastructure, Docker, Kubernetes Key responsibilities Design, develop, and maintain scalable, high-performance backend services using Java and Spring Boot Take ownership of complex technical challenges, from identifying problems and proposing solutions to implementation and production delivery Contribute to architectural decisions and continuously improve system performance, scalability, and reliability Develop and optimize APIs, microservices, integrations, and event-driven systems using Kafka Proactively identify technical bottlenecks, propose improvements, and drive engineering initiatives Troubleshoot complex production issues and ensure high standards of code quality and maintainability Participate in technical discussions, code reviews, and architectural planning Collaborate with product and engineering teams to translate business requirements into reliable technical solutions Contribute to the development and optimization of search functionality and AI-powered features as needed Must-have qualifications 8+ years of hands-on software engineering experience, with deep expertise in Java and production-grade backend development Strong proficiency in Java and Spring Framework / Spring Boot Architect-level technical expertise, including the ability to design complex backend systems, evaluate architectural approaches, and make sound technical decisions Strong understanding of distributed systems, microservices, scalability, performance optimization, fault tolerance, and reliability Solid experience with Redis, MySQL, and Apache Kafka Experience with reactive programming (preferably RxJava) Strong experience designing and developing APIs, backend services, and complex integrations Proactive and self-driven mindset: ability to identify problems and opportunities, propose solutions, develop actionable plans, and take ownership of implementatio Nice-to-have qualifications Experience with Java 25+ Experience developing and optimizing high-performance search systems Hands-on experience with full-text search, vector search, or semantic search technologies Production experience with Vespa, OpenSearch, Elasticsearch, Weaviate, Pinecone, Milvus, Qdrant, or similar platforms Experience building Retrieval-Augmented Generation (RAG) solutions Familiarity with AI/ML infrastructure and pipelines, including integrating machine learning models into production services Experience with embeddings, ranking, indexing, recommendation systems, and AI-powered services Knowledge of cloud platforms and containerized environments (Docker, Kubernetes) Experience with observability, monitoring, and performance analysis tools Previous experience in Staff, Principal, or Architect-level engineering positions Working hours Candidates must be available to overlap with the New York team from 9:00 AM to 1:00 PM ET . The remaining working hours are flexible. We offer Freedom to Develop - equal opportunity to learn and grow professionally Clear career and professional path, strong performance management system Social Benefits Package Equipment English lesson Gym membership All the advantages of working in an international IT company Flexible vacation time Fun and inclusive in-person and digital events Lineate is proud to be an Equal Opportunity Employer - We do not hire on the basis of race, colour, religion, creed, gender, national origin, citizenship, age, disability, veteran status, marital status, pregnancy, parental status, sex, gender expression or identity, sexual orientation, or any other basis protected by Gergian legislation. All employment is decided based on qualifications, merit, and business need.Learn more about Lineate at our website: www.lineate. com

Location: Korea, Republic of, Seoul Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. The Asia Finance G&O team supports the PlayStation business and SIE’s broader business operations through Finance Operations. This position is responsible for Finance Operations across Asia, primarily covering Korea, Singapore, Taiwan, and Hong Kong. With a primary focus on P2P and O2C activities, you will work closely with relevant business functions and global teams to drive improvements in operational quality, efficiency, and governance. Finance Operations is a critical area of Finance that directly impacts revenue, cash flow, tax compliance, financial risk, and accounting quality. The role requires a strong focus on accuracy, compliance, and governance, while also delivering effective operations that support the needs of the business. The role offers a flexible working environment combining office-based and remote work, as well as opportunities to broaden your experience in a global environment through collaboration with colleagues across different regions. You will also have opportunities to expand your career over the long term through job rotations and other development opportunities within Finance. Responsibilities: Oversee P2P operations across Asia, supporting effective invoice and payment processes while maintaining appropriate accounting, compliance, and financial controls. Oversee O2C operations across Asia, supporting effective billing, accounts receivable, collection, and credit management processes to ensure timely and accurate execution and effective management of receivables and credit risk. Guide BPO-delivered O2C and P2P operations by providing process support, maintaining key process documentation, monitoring execution, and resolving operational or control issues. Drive improvements in operational quality and efficiency by enhancing and standardizing business processes, leveraging data, and exploring opportunities for automation. You will also collaborate with overseas offices and relevant functions to connect operational challenges and insights from Asia and other regions to broader global improvement initiatives. Take on a broad range of assignments based on your experience and capabilities, including opportunities to contribute to cross-functional projects and initiatives involving collaboration with other regions. Skills and Qualifications: Must-Have: 5+ years of relevant experience in accounting or finance operations, with strong knowledge of O2C/AR, P2P/AP processes, and Korean VAT. Practical SAP experience in a finance environment. Strong ownership and problem-solving skills, with the ability to investigate issues and drive them through to resolution. Effective English communication skills, with the ability to work across business teams, BPO partners, and regional/global stakeholders. Ability to communicate effectively with a wide range of internal and external stakeholders, both domestically and internationally, and work collaboratively to drive problem-solving. Korean language proficiency is a must-have requirement for this role. Nice-to-Have: Experience overseeing outsourced finance operations or working with BPO/shared-service organizations. Experience working in a regional or multinational finance environment, including intercompany or cross-border operations. Experience participating in finance transformation, system implementation, or process improvement projects. Experience in data analysis and reporting using Excel, BI tools, or similar applications. Japanese language skills. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Sydney, Australia At Riot, we believe in putting players first. Our Sydney-based team contributes to the highly anticipated Riot MMO, collaborating globally to build next-generation features and technology. Whether focused on automation, performance, tools, or release systems, we create the foundations for great developer and player experiences. Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to work in a variety of broader domains. As a Senior Software Engineer , you will also dive into projects that focus on team cohesiveness and cross-team objectives. You will drive technical initiatives and provide other engineers with a clear illustration of extraordinary engineering. On our unpublished R&D product, you will work with all team disciplines to design, implement, and iterate on modern game development workflows, pipelines, and automation. You will work in a small team alongside a product lead, technical artists, and other engineers to ensure we can efficiently deliver on our player’s dreams. We’re looking for an engineer experienced in automation and build systems whose work will ensure we consistently deliver a high-quality, dependable experience that players can trust over the long term. The ideal candidate is passionate, driven, and wants to guide the technical vision of how we extend engines and optimize workflows. You will report to the Engineering Manager of the Automation & Build Systems team. Internal Job Title: Senior Software Engineer II Responsibilities: Co-design and implement solutions for large scale automation and build tooling across a distributed network of servers. Contribute to architecture requirements, technical design, and implementation across relevant systems, helping deliver stability to players and shaping the team’s technical direction and standards. Work with technical leadership in Sydney & Los Angeles to develop solutions, and collaborate closely with design to deliver high-performance systems that maximize player enjoyment. Work collaboratively across multiple timezones to gather requirements and consistently deliver robust, scalable, and performant systems. Help build best practices related to build & automation systems and foster a collaborative environment where knowledge and skills are shared. Contribute to the technical culture of the team, ensuring the right balance of speed and sustainability. Troubleshoot live service issues as part of an on-call rotation. Required Qualifications: 3+ years of professional experience in software engineering, including experience delivering live or shipped games/products. Professional experience and proficiency in C and C++, with strong debugging skills Strong understanding of common game and software design patterns. Experience in automation tooling, performance tooling, build/release pipelines, and/or telemetry. Experience working in cross-functional teams and collaborating across disciplines & time-zones. Desired Qualifications: Bachelor’s degree in Computer Science or equivalent experience. Experience developing MMO and/or large scale online games with a focus on build systems and automation. Proficiency with services development, Golang and/or C#. Skilled in managing requirements and refining game development pipelines for efficiency and scalability Familiarity with Unreal Engine 5, including Blueprint visual scripting, and working knowledge of Iris Experience working with mid-sized engineering teams and other disciplines (e.g. QA,  Production, Tech Design) in an agile environment Prior experience working on global-scale game development or online services. For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you! Working closely with Riot teams globally, Riot Sydney is a powerhouse of talent, and experts in global development. Our teams work on VALORANT, League of Legends and Teamfight Tactics, alongside exciting R&D and Tech projects. If you believe that the Player Experience comes first, we want to hear from you. Our players are a diverse group from different backgrounds, and we want to see that reflected in the people who make our games, all qualified applicants will be considered for employment. Our Perks: At Riot we strongly believe in work / life balance, and we encourage that with our open paid time off policy, paid parental leave (for both primary and secondary carers) and flexible work schedules to fit your lifestyle. We also believe that work should be fun, we have co-op gaming areas, a play fund so you can broaden and deepen your knowledge of players and community, and all the snacks you would ever need to power through your day (even healthy snacks!). And that’s not all we offer, there’s also: Medical Insurance that covers you and your dependents Employee Assistance Program Wellness fund Donation matching of time and money to registered charities Learning and Development opportunities Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code . Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming .

Location: Belgrade, Serbia; Cluj-Napoca, Romania; Dnipro, Ukraine; Kharkiv, Ukraine; Krakow, Poland; Kyiv, Ukraine; Larnaca, Cyprus; Lodz, Poland; Lublin, Poland; Lviv, Ukraine; Monterrey, Mexico; Montevideo, Uruguay; Odesa, Ukraine; Remote.AR, Remote.LATAM-country; Remote.BR, Brazil; Remote.BG, Bulgaria; Remote.CO, Colombia; Remote.GE, Georgia; Remote.PL, Poland; Riga, Latvia; Rosario, Remote.LATAM-country; Sofia, Bulgaria; Tbilisi, Georgia; Varna, Bulgaria; Warsaw, Poland; Wroclaw, Poland; Yerevan, Armenia We are looking for an experienced Salesforce Developer to support the enhancement and evolution of a CRM platform within a global travel transformation program. In this role, you will work closely with business stakeholders, product teams, and technical colleagues to design and implement Salesforce solutions that improve customer experience, streamline operations, and support integrations across multiple systems. The project focuses on enhancing and evolving a CRM platform within the travel domain. The goal is to improve customer experience, streamline processes, and support integrations across multiple systems. The platform enables efficient operations and data driven decision making. Design, develop, and maintain Salesforce functionality to support CRM business needs Implement enhancements in Salesforce Service Cloud and related CRM areas Develop Apex classes, triggers, Lightning Web Components, and other Salesforce customizations Support system integrations, APIs, and data flows across connected platforms Translate business requirements into technical Salesforce solutions Collaborate with stakeholders, product owners, and analysts to clarify needs and scope Troubleshoot issues, support defect resolution, and improve system stability Participate in code reviews, technical discussions, and Agile ceremonies Document technical solutions and support knowledge sharing across the team Use AI based tools, where relevant, to improve development efficiency and documentation At least 3 years of experience as a Salesforce Developer Strong hands on experience with Salesforce CRM development Experience with Apex, Lightning Web Components, and Salesforce Service Cloud Experience with APIs, integrations, and data mapping Ability to translate business requirements into scalable technical solutions Understanding of Agile delivery practices and participation in project ceremonies Strong analytical, problem solving, and communication skills English level: Upper Intermediate or higher for client communication Experience in the travel industry Experience working with AI based tools for development or documentation Familiarity with enterprise system integrations and data workflows

Location: Bengaluru, India We are looking for a Senior Data Engineer to implement and validate change data capture from AWS Aurora PostgreSQL into Snowflake. You will help build metadata driven integration frameworks, support schema adoption in the Medallion architecture, and contribute to performance, reliability, and governance across the data flow. The Analytics Warehouse project supports a large portfolio of business applications with a centralized data environment. The initial milestone focuses on implementing and validating managed ingestion from Aurora PostgreSQL to Snowflake, with production rollout and full dimensional modeling planned for later phases. Configure and operate Snowflake OpenFlow from Aurora PostgreSQL to Snowflake Tune and troubleshoot Aurora PostgreSQL for logical replication Provision infrastructure using Terraform and AWS IAM with least privilege access controls Run structured proof of concept tests for large tables high volume CDC concurrency and outage recovery scenarios Document outcomes of proof of concept testing and validation activities Monitor replication health using Snowflake native observability and Amazon CloudWatch Define success criteria with stakeholders for replication and ingestion validation Support Snowflake side setup for managed ingestion including warehouses grants schedules and reconciliation checks Apply security and governance practices appropriate to a regulated financial and member services context Perform schema DBT and Snowflake native pipeline renewal while preserving business and data continuity Execute performance and cost improvements Follow agreed teardown procedures to remove replication and access artifacts Hands on experience with Snowflake OpenFlow or Apache NiFi Strong experience with PostgreSQL or Aurora including logical replication WAL slots and access control Experience with Terraform on AWS including networking security groups IAM and role pass through for managed services Experience with DBT for data transformations Proficiency in SQL for transformations validation and reconciliation Working knowledge of Snowflake including warehouses roles and loading patterns Understanding of CDC and ELT fundamentals Experience with data quality validation and reconciliation practices Strong communication skills for Agile cross team collaboration in distributed teams Experience with GitHub Experience with PostgreSQL sources and Snowflake targets using OpenFlow NiFi or similar services Experience with Python or similar languages for checks automation and reporting Experience with Snowflake OpenFlow or similar managed CDC offerings Experience with Airflow or equivalent tools for production orchestration Experience in financial services or similar regulated domains Experience with cloud cost estimation for replication at scale Experience with Amazon EKS or Kubernetes for monitoring and issue resolution in the OpenFlow or NiFi environment Experience with Cursor or Claude Experience with specification driven development

Location: United States; Canada; Argentina; Uruguay; Brazil GoMining is an international company building an ecosystem of Bitcoin-based products: digital mining, payments, and financial services. We operate our own data center infrastructure in the US. We are now looking for a Junior Accountant to join our finance team, working with US legal entities, banks, and hosting providers. Responsibilities: Manage and process payments across a group of US companies. Interact with US banks, including calls, correspondence, and resolving operational issues. Communicate with hosting providers in the US. Track and process incoming and outgoing invoices. Account for BTC mining output by individual data center. Account for materials, equipment, and inventory. Handle correspondence with counterparties and maintain financial documentation. Work with the international finance team. Prepare monthly, quarterly, and annual management reporting for the assigned business perimeter. Coordinate month-end close activities in NetSuite, including AP, AR, payroll, and general ledger processes. Ensure accurate accounting and reconciliation of mining revenue. Support external audits and coordinate with local accounting and tax advisors. Requirements Basic knowledge of accounting principles. Confident Excel skills. English at B2 or higher: you will communicate independently with US banks and counterparties. Documents that allow you to pass authorization and obtain access to US corporate bank accounts, subject to the requirements of specific banks. Attention to detail, responsibility, and strong organizational skills. High level of independence and proactivity. Nice to Have Experience with NetSuite. Accounting or finance operations experience in US companies. Experience working with US banks. Knowledge of Russian. Experience in the crypto or mining industry. Benefits Learning support - courses, English classes, and conferences (up to 100% reimbursement) Unique loyalty program - receive corporate digital miners and earn passive income with no investment Team culture: retreats in international locations (for example, company apartments in Cyprus). Memorable events with wow prizes - we celebrate big occasions in a big way “Employee of the Month” award - we recognize and reward our top performers Paid leave: up to 20 vacation days +  8 company holidays + 5 personal days per year New career tracks - real opportunities to grow into expert or top management roles Work-life fit - flexible hours and remote work. You don’t need to chase balance - here, work is a part of life, not the opposite. We aim to make work inspiring, not exhausting. For us, results matter most.

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 30,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide. About the role: We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace. You will be doing: Answer to incoming requests from customers via live chat Identify customer needs and help customers use specific features Analyze and reporting product malfunctions Follow up with customers to ensure their basic technical and product related issues are resolved Gather customer feedback and share with our Product, Sales and Marketing teams Your expertise to meet the requirement: You should be proficient in English and Spanish languages You must have work experience in support You must have excellent communication skills You should have strong teamwork skills You should have excellent PC skills You must have high attention to details You should have multi-tasking abilities You must be flexible to work in different shift schedules (day & evening & night) and on weekends We appreciate: Ability to quickly and efficiently solve tasks Independence, responsibility, initiative, and keep attention to detail A flexible and systematic approach to solving complex problems Experience in sports betting/gambling industry is a plus We offer: Fully remote job - work from anywhere you want Competitive compensation 28 paid days off per year Seniority leave Real career opportunities and professional growth The great team across the world Hiring Stages: Online Assessment Introductory Call Hiring Manager Round Candidate Reference Check Offer Letter

Location: Colombia; Brazil; Argentina; Croatia; Poland; Spain Paired is a global recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located. About Our Clients We are a recruiting partner representing three leading, fast-growing e-commerce retention agencies currently scaling their teams. By applying to this single role, you will be considered for three distinct agency dynamics depending on your background and career goals: They are looking for experienced Lifecycle & Retention Growth Strategists who can take ownership of customer retention, lifecycle marketing, and growth initiatives. The Enterprise Scale Agency: Best for strategists who love global teams, structured multi-person account pods, and managing high-profile global brand portfolios. The Agile Boutique Studio: Best for autonomous, execution-focused strategists who love working closely with founders and driving rapid list growth for 7-figure brands. The Data & Tech-Heavy Growth Shop: Best for analytical minds who love custom data pipelines, proprietary funnel architectures, and leveraging advanced AI production tools. This is a strategic, hands-on role for someone who understands how to turn customer and performance data into actions that improve revenue, retention, engagement, and customer lifetime value. Depending on the client, your scope may include email and SMS marketing, lifecycle automation, retention strategy, subscription growth, customer journeys, experimentation, and cross-functional team leadership. Key responsibilities Own lifecycle and retention strategy across email, SMS, subscription, and other customer touchpoints based on business needs. Analyze customer, campaign, retention, and revenue data to identify opportunities and determine what should be tested or optimized. Develop and execute experiments around offers, messaging, segmentation, customer journeys, subscription conversion, retention, and lifecycle engagement. Build and optimize lifecycle programs, including campaigns, automated flows, onboarding, post-purchase, winback, cancellation/save journeys, and other retention initiatives. Translate data and customer behavior into clear strategic recommendations and actionable plans. Own performance against key business outcomes such as revenue, retention, customer lifetime value, subscription take rate, churn, or lifecycle program performance. Work directly with clients, founders, or senior stakeholders to present performance, recommendations, and strategic priorities. Lead and coordinate cross-functional teams including copywriters, designers, project managers, developers, and other marketing specialists. Provide clear briefs, direction, feedback, and quality control to ensure execution aligns with strategy and brand requirements. Troubleshoot lifecycle marketing, CRM, subscription, or customer journey issues and provide practical solutions. Identify opportunities to improve processes, systems, and workflows, including the use of AI and automation where appropriate. Monitor account/customer health and proactively identify risks, performance gaps, and opportunities for improvement. Help build scalable playbooks, processes, and best practices that improve lifecycle and retention performance across the business. Requirements 5+ years of experience in lifecycle marketing, retention marketing, CRM, growth marketing, email/SMS marketing, subscription growth, or a closely related field. Strong understanding of DTC/ecommerce, consumer, subscription, or digital businesses and how customer retention contributes to revenue and profitability. Proven experience using data to make strategic marketing or growth decisions rather than simply executing predefined campaigns. Strong experience with lifecycle marketing platforms such as Klaviyo or comparable CRM/marketing automation tools. Hands-on understanding of customer segmentation, automated journeys/flows, retention programs, experimentation, and performance optimization. Experience owning measurable business outcomes such as revenue, retention, churn, LTV, conversion, subscription growth, or lifecycle performance. Strong analytical skills and the ability to translate performance data into clear recommendations and next actions. Comfortable working directly with clients, founders, CMOs, or senior stakeholders and communicating recommendations with confidence. Strong project ownership and organizational skills, with the ability to manage multiple priorities without losing attention to detail. Able to work cross-functionally and direct or collaborate with creative, project management, development, and marketing teams. Strong written and verbal English communication skills suitable for client-facing work. Self-directed, commercially minded, proactive, and comfortable operating in fast-moving environments. Strong attention to detail and ownership mentality; you check your own work and take responsibility for outcomes, not just assigned tasks. Experience using AI tools such as ChatGPT or Claude to improve marketing workflows, analysis, content development, or operational efficiency is a plus. Benefits Competitive USD compensation based on experience and client requirements. Remote flexibility – work from anywhere while collaborating with international teams. Opportunities to work with international companies across ecommerce, DTC, subscription, and digital businesses. High-ownership roles with exposure to strategy, experimentation, and business growth.

Location: Colombia You Are passionate about technology, wake up every morning to experiment, learn and develop new solutions! About Us At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. Our mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit! If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you! Our Value System 1. We genuinely care 2. We do not waste time on manual or mundane task 3. We have a fun environment 4. We own it 5. We are experts on what we do 6. We win together DBSync has been: We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. Based on the reviews G2 has awarded DBSync following badges. Best Relationship– Winter 2024 Leader Americas Winter 2024 Best Results – Winter 2024 Best Usability – Winter 2024 About the Role: DBSYNC is seeking an experienced Senior Support Engineer to provide technical support for its Cloud Replication software and manage enterprise customers across the USA. The ideal candidate will have 5+ years of experience in enterprise technical support, databases, CRM/ERP integrations, and cloud and on-premises environments, with the ability to troubleshoot complex issues and deliver excellent customer service while working US Central Time business hours. Job Responsibilities: Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions. Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases. Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues. Support databases, CRM platforms, ERP applications, and related enterprise systems. Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments. Collaborate with engineering, product, and implementation teams to resolve complex technical issues. Monitor replication jobs, logs, data flows, and system performance to identify root causes. Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides. Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients. Work with US-based customers during 8:00 AM–5:00 PM US Central Time. Coordinating with internal teams as needed. Skills and Qualifications: 5+ years of experience in technical support, software support, enterprise applications, or data integration. Strong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting. Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms. Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts. Practical knowledge of cloud hosting platforms and on-premises infrastructure. Experience managing enterprise customers, escalations, SLAs, and critical production issues. Excellent communication, analytical, problem-solving, and customer management skills. Ability to work independently from India while supporting US enterprise customers during US Central Time business hours. Preferred qualifications Experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases. Familiarity with AWS, Microsoft Azure, or other cloud infrastructure. Knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting. Experience with monitoring, incident management, ticketing systems, and remote troubleshooting. Previous experience supporting SaaS products or enterprise data replication solutions. Job Location: LATAM (Remote) Work Shift: U.S Shift (8 AM CST to 5 PM CST)

Location: Bengaluru, India You Are passionate about technology, wake up every morning to experiment, learn and develop new solutions! About Us At DBSync we provide the opportunity to use technology that creates innovative and next generation data integration products which helps our employees to cultivate their creativity and sense of belonging. DBSync is a leading provider for data integration and Data warehousing services for both cloud/SAAS-based-on-demand applications. We were incubated by Salesforce.com (as a part of Avankia), before getting spinned off as a separate company. DBSync provides data integration as a SAAS-based, Standalone or hosted integration at a competitive price with a plethora of benefits for business users. Our mission is to provide a strong foundation for businesses in solving complex problems and automating their workflows while acting as a pillar of support for all their data integrations needs. At DBSync we encourage innovation and creativity and our team is diverse comprising of a nice mix of cultural blends. We are a family where each talent is recognised and honed for the best of the individual and the company as a whole. We maintain a very professional, learn and excel vision with a hint of a start-up-like environment making each individual feel important and responsible with an equal opportunity to grow to the sky’s limit! If you have a spirit of enthusiasm to grow beyond horizons, a determination to work hard, confidence to achieve success and influence future visions and products and be a successful part of the next gen trend, DBSync is the place for you! Our Value System 1. We genuinely care 2. We do not waste time on manual or mundane task 3. We have a fun environment 4. We own it 5. We are experts on what we do 6. We win together DBSync has been: We have been rated 4.7 / 5 on G2. We have got around 125 reviews in 2023. Based on the reviews G2 has awarded DBSync following badges. Best Relationship– Winter 2024 Leader Americas Winter 2024 Best Results – Winter 2024 Best Usability – Winter 2024 About the Role: DBSYNC is seeking an experienced Senior Support Engineer to provide technical support for its Cloud Replication software and manage enterprise customers across the USA. The ideal candidate will have 5+ years of experience in enterprise technical support, databases, CRM/ERP integrations, and cloud and on-premises environments, with the ability to troubleshoot complex issues and deliver excellent customer service while working US Central Time business hours. Job Responsibilities: Provide L2/L3 technical support for DBSYNC Cloud Replication and enterprise data integration solutions. Manage enterprise customer relationships, troubleshoot technical issues, and ensure timely resolution of support cases. Diagnose and resolve database connectivity, data synchronization, replication failures, performance, and integration issues. Support databases, CRM platforms, ERP applications, and related enterprise systems. Troubleshoot deployments across cloud-hosted, self-hosted, and on-premises environments. Collaborate with engineering, product, and implementation teams to resolve complex technical issues. Monitor replication jobs, logs, data flows, and system performance to identify root causes. Maintain technical documentation, knowledge-base articles, and customer-facing troubleshooting guides. Proactively communicate incident updates, resolution plans, and recommendations to enterprise clients. Work with US-based customers during 8:00 AM–5:00 PM US Central Time. Coordinating with internal teams as needed. Skills and Qualifications: 5+ years of experience in technical support, software support, enterprise applications, or data integration. Strong hands-on knowledge of SQL, relational databases, database connectivity, and troubleshooting. Experience with CRM and ERP systems such as Salesforce, Microsoft Dynamics 365, Microsoft Dynamics 365 Business Central, or similar platforms. Understanding of data replication, synchronization, ETL/ELT, APIs, and integration concepts. Practical knowledge of cloud hosting platforms and on-premises infrastructure. Experience managing enterprise customers, escalations, SLAs, and critical production issues. Excellent communication, analytical, problem-solving, and customer management skills. Ability to work independently from India while supporting US enterprise customers during US Central Time business hours. Preferred qualifications Experience with SQL Server, PostgreSQL, MySQL, Oracle, or other relational databases. Familiarity with AWS, Microsoft Azure, or other cloud infrastructure. Knowledge of REST APIs, authentication, networking, firewalls, and connectivity troubleshooting. Experience with monitoring, incident management, ticketing systems, and remote troubleshooting. Previous experience supporting SaaS products or enterprise data replication solutions. Job Location: Bangalore (Remote) Work Shift: U.S Shift (6:30 PM IST to 3:30 AM IST)

Location: Paris, France About Allucent™ At Allucent™, our mission is to shine a light on new therapies that improve lives. When you join our team, you’ll use your unique skills, expertise, and knowledge to forge meaningful partnerships with clients while helping them turn groundbreaking ideas into life-changing treatments. If you’re passionate about advancing pharmaceuticals and biologics, fueled by an entrepreneurial spirit, and eager to collaborate with top minds across science, business, and operations, we’d love to connect. Together we can accelerate innovation and grow side by side, making a last impact on patients worldwide. Together we SHINE . Find more information about our values. The role Bring your monitoring expertise to the forefront of innovation. We are looking for a Clinical Research Associate (CRA) to join our A-team. As a CRA at Allucent™, you will independently control and monitor investigational sites, pro-actively detect issues, provide solutions to ensure clinical studies are performed according to the trial protocol and in compliance with SOPs, applicable regulations, and the principles of Good Clinical Practice. As a CRA , you will take the lead on monitoring activities, owning your sites and relationships with investigators. You’ll be the bridge between sponsor and site, ensuring trial integrity while being supported by a collaborative, experienced team. This includes work related to regulatory affairs, site activation processes—including contracting and start-up activities—to ensure smooth and compliant study execution. You will travel throughout France. Main responsibilities: Independently manage all aspects of monitoring for assigned clinical trials across study phases, including site initiation, routine monitoring, and close-out visits. Ensure compliance with protocols, GCP, ICH, SOPs, and applicable regulatory requirements. Build strong site relationships , acting as a primary point of contact and ensuring high-quality data collection. Identify and resolve site issues , escalating as needed to maintain trial integrity and patient safety. Activities around regulatory affairs, site activation and study-startup. Requirements To be successful you will possess: You’re an experienced CRA ready to take the next step with a company that truly values your expertise and independence. You thrive in an agile, collaborative environment and want to be part of a team making a real impact. Experience in leading monitoring activities in complex trials with a minimum of 2 years’ experience. Strong understanding of ICH-GCP and regulatory guidelines . Clear and confident communicator in English and French. Comfortable working independently and managing priorities. Willingness to travel, as required (8 DOS per month). Benefits Benefits of working at Allucent include: Comprehensive benefits package per location Competitive salaries per location Departmental Study/Training Budget for furthering professional development Flexible Working hours (within reason) Participation in our enriching Buddy Program as a new or existing employee Internal growth opportunities and career progression Financially rewarding internal employee referral program Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees Disclaimers: *Our in-office work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our global offices . “The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively “Allucent”). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.” #LI-BL1

Location: Ghent, Belgium D-ploy is a dynamic IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We are committed to delivering reliable and efficient services to our clients through strong partnerships and a people-focused culture. We are looking for an experienced Technical Lead – Microsoft Purview & M365 Security to support the implementation of data protection and secure collaboration solutions within an international, highly regulated environment. This role is ideal for someone with strong hands-on expertise in Microsoft Purview, Microsoft 365 security and information protection, who can combine technical implementation with the ability to guide stakeholders through complex security and compliance requirements. You will take ownership of the technical delivery, working closely with project managers, business analysts, cybersecurity specialists and Microsoft 365 platform teams to design, implement and optimize information protection controls. Key Responsibilities Lead the technical design and implementation of Microsoft Purview information protection and data classification solutions. Translate data classification policies into sensitivity labels, encryption settings, external sharing controls and Data Loss Prevention (DLP) policies. Design and implement security controls for confidential and restricted information, considering their impact on external collaboration, mobile devices, partner applications and Microsoft Copilot. Configure and manage sensitivity labels, auto-labelling, DLP policies and related Microsoft 365 security settings. Plan and execute proof-of-concept activities, coordinate testing, troubleshoot technical issues and document findings. Support phased deployments of information protection policies, monitoring their impact and identifying potential risks. Develop reporting and monitoring solutions using PowerShell, Microsoft Graph and Microsoft Purview to identify sensitive content, sharing risks and compliance gaps. Establish operational procedures for monitoring, incident handling, policy exceptions and ongoing configuration changes. Collaborate with cybersecurity and platform teams to ensure a smooth transition into ongoing operations. Requirements What We're Looking For 5+ years of experience in Microsoft 365 security, compliance or information protection engineering. Proven experience implementing Microsoft Purview information protection solutions in at least two production environments with 2,000+ users. Strong hands-on experience with Microsoft Purview, including sensitivity labels, auto-labelling, Data Loss Prevention (DLP) and encryption. In-depth knowledge of Microsoft 365 collaboration and sharing configurations across SharePoint, Teams and OneDrive. Experience with Microsoft Entra ID Conditional Access, PowerShell and Microsoft Graph. Ability to assess and explain the impact of encryption and security controls on external collaboration, mobile access and Microsoft Copilot. Experience working in regulated industries, preferably pharmaceuticals, life sciences or similar environments. Microsoft SC-401 certification (formerly SC-400) or equivalent practical experience. Strong analytical, troubleshooting and communication skills, with the ability to engage both technical and non-technical stakeholders. Fluency in English. Valid criminal record extract, not older than three months, required. Nice to Have Experience developing automation scripts for large-scale data clean-up and remediation. Familiarity with Microsoft Defender for Cloud Apps. Experience identifying and remediating data oversharing risks associated with Microsoft Copilot. Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA?

Location: Warsaw, Poland; Bucharest, Romania; Ljubljana, Slovenia We are seeking a highly skilled and knowledgeable In-House Legal Counsel to join our team. The ideal candidate will have a strong legal background, with experience in labour law, commercial/business contract law, liability insurance topics, supplier management and related compliance matters. As a In-House Legal Counsel , you will provide practical legal support and guidance to various departments across the organization, with a primary focus on supplier management, supplier and customer contract management, and labour law. You will work closely with internal stakeholders, suppliers and customers to help identify legal risks and ensure compliance with relevant legal and regulatory requirements. Responsibilities: Supplier Management: Conduct due diligence and risk assessments of potential and existing suppliers. Collaborate with cross-functional teams to evaluate supplier compliance with legal, regulatory, and ethical standards. Develop and implement supplier management processes and procedures. Supplier Contract Management: Review, draft, and negotiate supplier contracts to ensure compliance with legal and business requirements. Advise on legal terms and conditions, including indemnification, liability, and warranty clauses. Identify and mitigate legal risks associated with supplier contracts. Customer Contract Management: Review and analyze customer contracts to ensure legal compliance and identify potential risks. Provide guidance on contract negotiation and amendment processes. Collaborate with sales and operations teams to ensure operational contract management. Labour Law Advice: Provide guidance and advice on labour law matters, including employment contracts, terminations, and employee rights. Advise on body leasing arrangements and compliance with relevant labour laws. Stay updated on changes in labour laws and ensure the organization's policies and practices are compliant. General Legal & Compliance Support: Develop and implement compliance programs and policies to ensure adherence to legal and regulatory requirements. Conduct compliance training and awareness programs for employees. Collaborate with internal audit and risk management teams to identify and mitigate legal and compliance risks. Requirements Bachelor's degree in Law, International Law, or a related field. A higher degree or certification in Compliance or related areas is a plus. Proven experience in a legal, contracts or in-house legal role, preferably in a multinational or international organization. Strong knowledge of legal topics applicable to the business, including labour law, commercial/business contract law, insurance-related topics, and supplier management. Experience in conducting due diligence and risk assessments of suppliers. Experience reviewing and negotiating supplier and customer contracts. Familiarity with compliance programs, policies, and procedures is an advantage. Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders. Ability to analyze complex legal issues and provide practical solutions. Strong organizational and project management skills to handle multiple tasks and priorities effectively. Attention to detail and commitment to maintaining high ethical standards. Fluent English required; German or another European language would be a strong advantage. Willingness to provide a recent criminal record extract (not older than three months). Benefits Broad range of activities, tasks, and projects Flexible working conditions Paid sick days Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Abu Dhabi, United Arab Emirates; Dubai, United Arab Emirates We are looking for a skilled and reliable Motorcycle / Bike Mechanic to maintain, service, and repair motorcycles for a VIP private family in Abu Dhabi, UAE. The ideal candidate must have strong technical knowledge of motorcycles, excellent troubleshooting skills, and the ability to maintain vehicles in excellent working condition. Key Responsibilities Perform routine maintenance, servicing, and repairs on motorcycles. Diagnose mechanical, electrical, and engine-related issues. Inspect brakes, tires, suspension, transmission, and other components. Conduct oil changes, tune-ups, and preventive maintenance. Ensure all motorcycles are safe, clean, and ready for use. Maintain service records and monitor spare parts and tools. Handle urgent repairs and ensure high standards of workmanship and confidentiality. Requirements Requirements Proven experience as a Motorcycle Mechanic or Bike Technician. Strong knowledge of motorcycle engines, mechanical systems, and electrical components. Ability to diagnose faults and perform repairs independently. Experience servicing premium or high-performance motorcycles is an advantage. Good attention to detail, reliability, and professional conduct. Willingness to work in a private household environment. Benefits Monthly Salary: AED 3,000 plus free accommodation.

Location: Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; Sharjah, United Arab Emirates; Ajman, United Arab Emirates; Fujairah, United Arab Emirates; Al Ain, United Arab Emirates Apt Resources is looking for a Junior Programmer, Metrology Support for our client in Dubai. The successful candidate will support the engineering team with programming activities related to metrology applications, data processing, automation, and software integration. This is a suitable opportunity for a junior candidate with a programming background who is willing to learn, follow technical instructions, and develop their skills in an engineering environment. Key Responsibilities Support programming activities for metrology applications using Python, PHP, and Java. Assist with data processing, automation, and reporting tasks. Support the development and maintenance of software interfaces and integrations. Assist the engineering team in improving metrology workflows. Follow technical instructions and complete assigned programming tasks. Troubleshoot basic software issues and assist with application testing. Requirements Basic knowledge of programming, preferably in Python, PHP, and/or Java. Relevant educational background in Computer Science, Information Technology, Software Development, or a related field. Willingness to learn and follow technical instructions. Good problem-solving skills and attention to detail. Ability to work full-time on-site in Dubai. Junior candidates with a relevant programming background are welcome to apply. Benefits Salary: AED 5,000 to AED 10,000 per month, depending on experience and qualifications.

Location: Yerevan, Armenia Description We are looking for a detail-oriented, proactive, and highly motivated individual to join our Casino Game Release Management Team. If you are passionate about online casino games, enjoy working with structured processes, and have strong coordination and communication skills, this role is an excellent opportunity to contribute to the successful launch and availability of new casino games across partner websites. Responsibilities Monitor upcoming game releases and coordinate the timely launch of new games on partner websites. Coordinate with casino providers and internal teams to ensure accurate and timely game releases in line with established requirements. Collect, verify, and communicate game release details, configuration requirements, market availability, certificates, licenses, and related documentation. Coordinate gaming content updates and configuration changes in accordance with established procedures and operational standards. Track release-related tasks and follow up to ensure compliance with priorities, deadlines, SLAs, and quality standards. Collaborate with providers and internal teams to identify and resolve release-related issues, configuration discrepancies, and operational incidents. Maintain accurate release records and ensure timely communication of relevant updates to internal teams and stakeholders. Contribute to process improvements, documentation, knowledge sharing, and the onboarding and training of new team members. Perform other job-related duties as assigned by the direct manager. Requirements Fluency in Armenian and English, both written and spoken. Good knowledge of Russian. Strong organizational, analytical, and reporting skills. Excellent written and verbal communication skills. Ability to coordinate multiple tasks, prioritize effectively, and meet deadlines in a fast-paced environment. Exceptional attention to detail and the ability to work accurately with large volumes of information. Strong sense of responsibility, ownership, and accountability for assigned tasks. Excellent time management and follow-up skills. Ability to analyze information, identify discrepancies, and proactively address potential issues. Strong teamwork and collaboration skills, with a proactive approach to problem-solving. Willingness to learn, adapt to changing priorities, and develop a strong understanding of casino game release processes.

Location: Lagos, Nigeria The MIS Specialist will be responsible for operational reporting, data analysis, performance monitoring, and management insights across the Contact Centre. This role will ensure that accurate and timely data is available to monitor operational performance, identify trends and gaps, support staffing decisions, and improve overall customer experience and Contact Centre efficiency across Inbound Calls, Live Chat, Email, and social media. Requirements Key Responsibilities Operational Reporting & Data Management Prepare and deliver daily, weekly, monthly, and ad-hoc operational reports. Consolidate, validate, and reconcile data from multiple systems to maintain a single source of truth. Monitor and report on key performance indicators, including FCR, CSAT, NPS, AHT, Service Level, and Productivity. Automate recurring reports and streamline processes to reduce manual reporting activities. Performance & Customer Contact Analysis Analyze contact center performance by channel, team, agent, and issue type to uncover trends and performance gaps. Investigate significant anomalies and performance drops through root cause analysis to assess operational impact. Provide actionable insights and data to Team Leads and Managers to support coaching, performance management, and incentive calculations. Business Intelligence & Management Insights Develop and maintain dashboards that provide executive visibility into performance, workforce efficiency, and service delivery. Translate operational data into strategic management insights, highlighting emerging risks and opportunities for improvement. Prepare management reports and presentations for strategic stakeholder reviews. Support business cases, budgeting, and capacity planning through forward-looking data insights. Stakeholder Collaboration & Continuous Improvement Collaborate cross-functionally with internal teams to obtain and validate operational data. Translate stakeholder requirements into practical analytical and reporting solutions. Support initiatives involving new products, channels, or systems by providing impact assessments and workforce forecasts. Recommend and drive improvements to reporting processes and operational workflows based on data findings. Workforce Management & Planning Forecast contact center demand and determine staffing requirements based on historical trends, seasonality, and customer volumes. Develop and maintain staffing plans, shift schedules, and capacity models across all operational channels. Monitor staffing levels against actual demand to identify capacity gaps, overstaffing, or understaffing, and recommend adjustments. Track key workforce metrics, including occupancy, utilization, shrinkage, absenteeism, attrition, and schedule adherence. Qualifications & Experience 3–5 years' relevant experience in Contact Centre Analytics, Workforce Management, Operations Analytics, or Business Intelligence. Experience working in a high-volume Contact Centre environment, with an understanding of workforce planning and operational performance. Experience supporting multiple customer service channels, such as Voice, Email, Live Chat, and social media. Experience in fintech, banking, telecommunications, e-commerce, or another customer-focused industry is an advantage. Technical Skills & Core Competencies Advanced Microsoft Excel skills (Pivot Tables, XLOOKUP, Power Query) and proficiency in Power BI or equivalent dashboard tools. Experience using Contact Centre, CRM, telephony, or Workforce Management (WFM) systems. Solid understanding of Contact Centre operations, workforce metrics, KPIs, and forecasting methodologies. Strong analytical, problem-solving, and stakeholder communication skills, with the ability to translate data into actionable business insights.