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Location: Austin, in-person Senior Director, Strategic Partnerships Location: Austin, TX Department: Strategic Partnerships Reports To: Executive Leadership About inKind inKind is transforming restaurant financing and customer engagement through an innovative fintech platform that provides restaurants with growth capital while helping consumers discover and enjoy dining experiences nationwide. As we continue to scale, we are building strategic partnerships that expand how consumers access inKind, create value for our restaurant partners, strengthen our platform, and unlock meaningful new growth opportunities. Role Summary inKind is seeking a Senior Director, Strategic Partnerships to lead the strategy, orchestration, execution, and overall outcomes of some of the company's most important strategic partnerships. This is a senior leadership role operating at the intersection of business strategy, product, technology, financial services, operations, and go-to-market execution . You will work closely with executive leadership and senior external partners to translate complex partnership opportunities into scalable programs that deliver measurable commercial and customer impact. You will own the partnership operating model from strategic alignment and solution design through implementation, launch, adoption, optimization, and expansion. This includes establishing governance, aligning executive stakeholders, driving cross-functional accountability, identifying risks and opportunities, and ensuring that partnerships deliver against their strategic and financial objectives. This is not a traditional partnership-management or program-management position. The Senior Director will be expected to understand the underlying economics and strategic value of each partnership, influence product and commercial strategy, challenge assumptions, navigate ambiguity, and drive decisions across teams without relying on direct authority. You will bring structure to complexity while maintaining the speed and entrepreneurial mindset required in a rapidly scaling organization. What You’ll Own Strategic Partnership Leadership Own the strategy, operating model, and overall execution of major strategic partnerships from initial planning through launch, optimization, and expansion. Translate executive commitments, commercial objectives, and partnership agreements into actionable strategies, roadmaps, workstreams, and measurable outcomes. Serve as a senior relationship leader for key external partners, building trusted relationships with executives and functional leaders. Develop a deep understanding of each partner's business model, strategic priorities, customer proposition, organizational structure, and decision-making processes. Identify opportunities to expand partnerships into new products, customer experiences, channels, markets, or commercial models. Ensure partnership activity remains aligned with inKind's broader company, product, consumer, restaurant, and growth strategies. Executive & Cross-Functional Leadership Act as the central strategic connector across Product, Engineering, Data, Marketing, Sales, Partner Success, Operations, Support, Finance, Legal, Risk, Compliance, and Information Security. Establish clear ownership and accountability across complex initiatives spanning multiple teams and organizations. Create executive governance structures that enable fast decision-making, transparent escalation, and clear accountability. Lead executive steering meetings, strategic reviews, partnership planning sessions, and critical decision forums. Surface competing priorities, organizational constraints, and strategic tradeoffs early and drive stakeholders toward clear decisions. Influence senior leaders across inKind and partner organizations without requiring direct reporting authority. Partnership Strategy & Commercial Performance Develop a comprehensive understanding of partnership economics, contractual commitments, strategic value, customer outcomes, and long-term growth potential. Partner with Finance, Data, Product, Marketing, and commercial leadership to establish clear business cases and success measures. Define and track KPIs across areas such as customer acquisition, activation, engagement, transaction volume, revenue, restaurant impact, retention, and partnership ROI. Evaluate performance against business cases and identify opportunities to improve economics, adoption, customer experience, and strategic value. Identify new opportunities within existing relationships and help develop proposals for partnership expansion. Provide executive leadership with clear recommendations regarding investment, prioritization, resource allocation, and future partnership opportunities. Product, Technology & Integration Strategy Partner closely with Product and Engineering leadership to translate partnership objectives into scalable product and technical strategies. Ensure external commitments are appropriately balanced against product priorities, technical architecture, scalability, and long-term platform strategy. Provide senior-level coordination across integrations, APIs, data flows, customer experiences, security requirements, testing, and release planning. Facilitate decisions when commercial objectives, customer requirements, technical constraints, or partner expectations compete. Ensure privacy, security, regulatory, compliance, and data requirements are incorporated into partnership strategy from the outset. Help identify opportunities to build reusable capabilities rather than one-off solutions as the strategic-partnership portfolio grows. Go-to-Market, Launch & Organizational Readiness Oversee integrated go-to-market strategies spanning positioning, customer communications, channels, partner enablement, internal training, launch activities, and ongoing engagement. Ensure partner and inKind teams are aligned on target audiences, customer journeys, offer mechanics, messaging, launch timing, operational readiness, and measures of success. Establish clear launch-readiness standards across product, technology, operations, customer support, marketing, legal, compliance, and commercial teams. Ensure organizational dependencies and readiness risks are identified and addressed before major launches or milestones. Lead post-launch executive reviews and ensure performance insights translate into prioritized improvements. Develop repeatable playbooks that improve how inKind launches and scales future strategic partnerships. Governance, Risk & Decision-Making Establish governance frameworks appropriate for complex, high-value partnerships. Maintain executive visibility into major risks, dependencies, decisions, commercial implications, and strategic opportunities. Proactively identify operational, technical, financial, contractual, compliance, regulatory, and reputational risks. Ensure material issues are escalated early with clear context, options, implications, and recommended paths forward. Drive disciplined decision-making around changes in scope, investment, timing, requirements, and ownership. Build relationships that allow difficult conversations and competing priorities to be resolved constructively and quickly. Building the Strategic Partnerships Capability Help define how inKind evaluates, launches, governs, and scales strategic partnerships as the organization grows. Build repeatable frameworks, operating models, governance structures, and performance measurement approaches. Identify opportunities to improve organizational effectiveness across partnership development and execution. Establish standards for partnership planning, executive reporting, launch readiness, performance reviews, and retrospectives. Mentor and develop program, partnership, and cross-functional leaders involved in strategic initiatives. Help determine future organizational and capability needs as the strategic-partnership portfolio expands. Who You Are Strategic and commercially minded: You understand how partnerships create enterprise value and can connect strategy, economics, customer experience, and execution. An enterprise-level operator: You can take highly complex initiatives spanning multiple organizations and create clarity, accountability, and momentum. Executive presence: You are comfortable advising, challenging, and influencing senior executives internally and externally. Product and technology fluent: You understand how commercial partnerships translate into product experiences, integrations, APIs, data requirements, and technical dependencies. Outcome oriented: You measure success through business and customer impact rather than simply completing projects. Comfortable with ambiguity: You can operate effectively when strategy, ownership, requirements, or solutions are still being defined. Highly accountable: You take ownership of outcomes, identify issues early, and consistently drive initiatives through completion. A strong communicator: You can simplify complex information into clear decisions, recommendations, and actions. Relationship driven: You build credibility quickly while remaining willing to challenge partners and internal stakeholders when necessary. A builder: You are energized by creating scalable systems and capabilities rather than simply operating established processes. Qualifications 10+ years of experience across strategic partnerships, business development, program leadership, product operations, management consulting, fintech, payments, financial services, or related fields. 4+ years operating at a senior leadership level with responsibility for complex, cross-functional or enterprise-wide initiatives. Demonstrated experience leading significant partnerships involving large external organizations and executive stakeholders. Experience working with banks, card issuers, payment networks, fintech platforms, loyalty programs, marketplaces, or other regulated financial-services organizations strongly preferred. Proven ability to lead initiatives spanning Product, Engineering, Data, Operations, Finance, Legal, Compliance, Marketing, and commercial teams. Strong commercial acumen with experience understanding business models, partnership economics, financial implications, and ROI. Experience establishing governance models and influencing senior stakeholders across organizational boundaries. Strong understanding of product development, technical integrations, data flows, APIs, launch readiness, and operational dependencies. Demonstrated ability to translate data and performance metrics into executive-level recommendations and business decisions. Exceptional written, verbal, negotiation, facilitation, and executive stakeholder-management skills. Bachelor's degree or equivalent practical experience; MBA or other relevant advanced degree is a plus but not required. What Success Looks Like Within the first 6–12 months, the Senior Director will have: Established a trusted executive operating model across inKind's highest-priority strategic partnerships. Created clear governance, ownership, escalation paths, and decision-making frameworks across major initiatives. Built integrated strategic roadmaps connecting commercial, product, technical, operational, compliance, and go-to-market priorities. Improved the speed and quality of cross-company decision-making by surfacing risks, dependencies, and strategic tradeoffs earlier. Successfully led major partnership launches or milestones against defined customer, commercial, technical, and operational outcomes. Established executive-level reporting that provides clear visibility into performance, economics, risks, opportunities, and required decisions. Demonstrated measurable progress against adoption, engagement, revenue, customer, restaurant, and strategic objectives. Identified and developed opportunities to expand the value and scope of existing partnerships. Built repeatable frameworks that make future strategic partnerships faster and more scalable to execute. Why Join inKind Enterprise-level impact: Lead partnerships capable of materially influencing inKind's next stage of growth. Executive exposure: Work directly with senior leadership at inKind and major external organizations. Strategic ownership: Influence partnership strategy, product direction, commercial outcomes, and investment decisions. Cross-functional reach: Operate at the intersection of fintech, payments, loyalty, hospitality, technology, and customer experience. Build, don't maintain: Help establish the systems, operating models, and capabilities that will define how inKind scales strategic partnerships. Mission with an impact: Help create partnerships that deliver meaningful value for restaurant operators while enabling more consumers to discover and enjoy exceptional dining experiences. inKind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Who we are: inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards. Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat. Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community. inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions. By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our Privacy Policy . For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.

Location: San Francisco, CA Workplace: Hybrid About Niantic Spatial AI has learned from almost everything online, but it still struggles with the physical world, where 99.5% of economic activity happens. It doesn’t know where things are, how spaces fit together, or what changes over time. That’s one of the biggest unsolved problems in AI, and it’s the one we’re solving at Niantic Spatial. We build spatial AI models and services so people and machines can reason, learn and act safely in the physical world. We turn camera imagery, video, sensor data and archives into accurate, AI-readable representations of real places that robots can train in and machines can use to know exactly where they are. In physical AI, mistakes have real consequences. That’s why we build AI grounded in measured reality, not guesswork, so the people and machines relying on it can trust it to get things right. Our team built some of the world’s most widely used maps. Now we’re building something bigger: a living, measured record of the real world that machines can query, learn from and use to understand how places change over time. If you want to help AI understand the world we actually live in, come build with us. About the Role We're looking for an entrepreneurial Go-to-Market lead to build our pipeline and customer relationships within the Embodied AI group. One of the fundamental problems we’re helping the physical AI community overcome is the sim-to-real gap for visual-spatial understanding. We’re applying our team’s decades of experience encoding the world precisely as it is at Google Maps, Google Earth, and Niantic Labs to build the scalable real-to-sim stack for embodied AI. Working directly alongside the group's General Manager, you'll map the market, open doors, and close business in step with product development. You'll have significant independence, direct access to the people building the product, and real responsibility for making the business successful. You're a natural-born seller. A day spent talking to customers gives you energy. You already know people in the robotics ecosystem, and you're always finding reasons to meet more. You earn attention, ask questions that teach us something, and turn interest into commitment. You're as good at listening as you are at making a case. When an opportunity matters, you are relentless, but your desire to win the right business is more powerful than your desire to win any business. This is not a role for someone who needs inbound leads, a finished playbook, or a fully baked product. You relish building. You take pride in finding the use case, earning the customer's conviction, and getting the deal over the line. The role will not initially carry a sales quota. It will carry clear accountability for qualified pipeline, useful customer learning, and business we can deliver. What You'll Do - Map the Market - Build and maintain a comprehensive view of prospects, their use cases, and the right contacts. Track funding, hiring, launches, and deployments, and hold a point of view on who we should pursue, why, and when. - Open Doors - Build qualified pipeline through your relationships, targeted outreach, introductions, and events. Get into the communities where our customers spend time, and turn the approaches that earn attention into repeatable ones. - Qualify and Learn - Get immersed in customers' workflows: what they're trying to do, what they've tried, where it breaks, and what that costs them. Establish fit, urgency, and how a buying decision will happen, and bring candid input on product-market alignment back to the General Manager and Product leader. - Develop Relationships - Be useful to accounts we're not ready to serve yet. Work with Marketing on insights, introductions, content, and events, and know what needs to change in their business or our capabilities for an opportunity to become actionable. - Close Business - Run opportunities through evaluation, proposal, negotiation, and signature. Agree what an evaluation must prove, who will decide, and what follows success. Prepare colleagues properly and stay engaged through handoff so commitments are delivered. - Shape the Commercial Model - Help design commercial models for a maturing product, finding simple solutions where the path isn't laid out, and bringing discipline to how early deals are structured. What You'll Bring - Relationships that open doors. You already know founders, engineering leaders, or buyers in robotics, embodied AI, or the infrastructure and tooling companies serving them, and you have a track record of building new relationships beyond your existing network. - Experience personally winning early customers for a technical product. You sourced opportunities and closed business while the use case, buyer, or commercial approach was still being worked out, and you can explain what you did to make it happen. - Experience shaping the deal itself. You've worked with founders or technical teams to turn a customer problem into a concrete offer covering scope, proof of value, commercial terms, and a path from evaluation to paid adoption, and you've secured commitments of budget and engineering time. - Evidence that you changed the approach because of what you learned. You can point to customer evidence that changed who your team targeted, what it offered, or how it sold, and explain what happened next. - Credibility with technical buyers. You've sold to engineering or research teams and can hold a substantive conversation about their workflows, including the roles of simulation, training data, and evaluation in embodied AI, and concepts such as reinforcement learning, imitation learning, and sim-to-real transfer. - A bachelor's degree in a relevant field, or equivalent experience. Nice to Have - You've turned initial pilots into sustained usage, renewals, or expansion. - You've helped turn a handful of early wins into a repeatable approach across customers. - You've partnered with or sold within the NVIDIA robotics ecosystem. - You've sold into defense or industrial robotics teams. Competencies - Painful sense of urgency. You move as if the company's success depends on it, because it does. People love working with you because you make things happen. - Strategically tenacious. You combine astute judgment about which opportunities matter with dogged determination to win them. When one door shuts on a great opportunity, you make sure another one opens. - Technically fluent. You speak the language of our customers, and know what the words mean. You get curious when a conversation gets technical, can explain our capabilities accurately, and recognize when a technical counterpart needs to take over. - Intellectually honest. You know there's one job that underpins every other in a startup: find the truth. You listen closely, ask about actual behavior, and investigate answers that don't add up. You don't mistake compliments for demand or keep a dead opportunity alive to make the pipeline look better. - Pragmatic in the face of ambiguity. You have a knack for finding simple solutions to complex problems when the path isn't laid out for you. You're not intimidated by designing commercial models or helping to mature a product. - Ability to close. You build champions, reach decision-makers, and methodically uncover what stands between interest and a purchase. You're a natural negotiator and enjoy delivering win-win outcomes. - Create value before you consume. You're generous with insights, thoughtful introductions, and practical help, always giving before asking for anything in return. When you ask for a customer's time or budget, you can explain what they stand to gain and hold us to delivering it. Compensation & Benefits Base salary range of $175,500 to $230,000. Compensation also includes an annual bonus, equity, and a comprehensive benefits package including medical, dental, and vision coverage, 401(k), and more. Location & Work Model This role is based in our San Francisco office, with three days per week in office. Inclusive Application We know the strongest candidates don't always tick every box. If you're excited about this role and believe you could do it well, we encourage you to apply even if your experience doesn't match every qualification listed - you may be exactly who we're looking for. Equal Opportunity Niantic Spatial is an equal opportunity employer. Individuals seeking employment at Niantic Spatial are considered without regard to race, color, ancestry, national origin, religion, creed, age, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), marital status, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, sexual orientation, or any other protected category under applicable laws. Niantic Spatial will also consider qualified applicants with criminal histories in accordance with applicable laws. Please contact your recruiter if you want to request an accommodation for the job application or interview process. Candidate Privacy I understand that by submitting my job application, the information I provide as part of that application will be used in accordance with Niantic Spatial's Privacy Notice for Job Applicants and Candidates https://www.nianticspatial.com/applicant-privacy-notice.

Location: San Francisco; New York Workplace: OnSite ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: We are looking for strong engineers with experience and interest in designing, building, and maintaining the novel, high-performance systems that make up our serverless platform. Specifically, you’ll be working on Modal’s machines layer: the fleet of bare-metal and cloud hosts that every Function, Sandbox, and training job runs on, and the control plane that provisions, images, monitors, and repairs them. You’ll automate the integration of new capacity from a growing set of hardware providers, from auditing and benchmarking hosts and clusters to maintaining our machine images, configuring GPUs, RDMA, networking, and storage, and getting machines into production. You’ll build the automation that keeps the fleet healthy without human intervention: detecting bad GPUs, thermals, and disks. You’ll dig into whatever is between the hardware and the software that runs on top of it, whether that is a kernel panic, a broadcast storm during boot, or getting our container runtime to run on new architectures and platforms. WHAT YOU'LL WORK ON: - Automate remediation of unhealthy machines (power cycling, reimaging, GPU recovery) to maximize uptime and minimize operator toil - Automate integration of new CPU, GPU, and storage servers into the fleet while managing hardware and network heterogeneity - Monitor network health and reliability across many datacenters, and standardize bare-metal network configuration - Automate hardware acceptance testing and benchmarking (CPU, disk, GPU, interconnect, network) - Build our custom network bootloader, machine image pipeline, and kernel and firmware management across the fleet YOU MAY BE A FIT IF: - You have 5+ years of experience writing high-quality production code - You’ve operated fleets of physical hardware (bare-metal provisioning, BMC/IPMI, PXE or network boot, firmware) or built the control planes that manage them (the more challenges you’ve worked through, the better) - You have strong cloud skills - You have strong knowledge of low-level operating system foundations (Linux kernel, drivers, networking, file systems, containers, etc.) - You’re effective at debugging across layers, from BGP flapping, Linux RPS, and vBIOS bugs to a Python control-plane service - You’re willing to step into the thick of it with our on-call rotation and respond to production incidents NICE-TO-HAVES: - Experience with GPUs and the NVIDIA software stack in production (drivers, health monitoring, XIDs, RDMA/NVLink) - Prior experience with Go

Location: United Kingdom, London Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Role overview: PlayStation Store is a multibillion-dollar global digital commerce platform at the center of how players discover, buy, and enjoy content - and this role shapes how the Store catalogue is planned, prioritised, and promoted. As the Senior Manager, Catalogue Planning, you will set the strategy, experimentation and planning approach for the PlayStation Store catalogue, connecting title roadmaps, promotional moments, and commercial priorities into a clear global plan. This role reports to the Senior Director, Planning & Proposition and leads the Catalogue Planning team of 2 people. What you’ll be doing: Define catalogue and promotional strategy. Own the annual and quarterly approach for managing and monetising the Store catalogue, setting clear commercial objectives, principles, KPIs, and guardrails for promotional activity. Build the integrated catalogue plan. Translate DGM and partner roadmaps, revenue forecasts, contractual commitments, and activity requests into a prioritised central plan, master calendar, and sequenced delivery roadmap. Govern priorities and execution readiness. Lead quarterly priority planning and promotional calendars. Lead experimentation and learning. Direct the promotions experimentation agenda with Analytics, Data Science and other partners; define hypotheses and measures, evaluate results, and scale learning into catalogue and promotion decisions. Orchestrate cross-functional delivery. Align cross-functional teams on support levels, customer journeys, localisation, dependencies, and market-specific needs. Lead the team and operating model. Manage and develop the Catalogue Planning team members; clarify accountabilities, improve planning standards, and use automation to remove manual coordination and increase output quality. What we’re looking for: A minimum of 10+ years of experience in strategy, operations, pricing & promotions or ecommerce roles, ideally within technology, retail, media, or digital entertainment. A proven record of setting promotional strategy and translating it into measurable revenue, conversion, engagement, or customer-value outcomes. Demonstrated people leadership, including building capability, setting clear accountabilities, and creating a high-performing, inclusive team. Advanced analytical judgement: able to interpret complex commercial and customer data, distinguish signal from noise, and use experimentation to make decisions. Strong planning and programme leadership across annual, quarterly, and in-quarter cycles, with disciplined governance of priorities, dependencies, capacity, and delivery risk. Proven ability to influence senior stakeholders and lead across global and local teams in a complex matrix organisation. Crisp executive communication, commercial curiosity, resilience, and a bias for action and measurable outcomes. Desirable : Experience managing a large digital-content catalogue or marketplace, including title lifecycle, discoverability, and merchandising choices. Hands-on experience with digital promotions, pricing mechanics, segmentation, and test-and-learn programmes. Knowledge of games, subscription, media, or other partner-led content ecosystems. Global-local fluency and experience balancing enterprise standards with regional and market-specific requirements. Higher education in Business, Marketing, Economics, Data Science, Analytics, or a related discipline is a plus. Benefits : Hybrid working Discretionary bonus opportunity Private Medical Insurance Dental Scheme 25 days holiday per year On Site Gym Subsidised Café Free soft drinks On site bar Access to cycle garage and showers Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Croatia (Hrvatska) Who we are We are a global wealth-tech company powering the next generation of trading. We deliver cutting-edge centralised trading solutions and robust B2B financial infrastructure. Our proprietary trading platform offers clients seamless access to stocks, ETFs, bonds, futures, options, swaps, funds, and currency pairs- all within a single, multi-currency account. We believe in the boundless flow of capital and information. Whilst developing EXANTE, we saw technology as a means to improve global connectivity of the financial services industry. Over the years, we have earned a reputation for providing superior service and for getting the results our clients and customers want. Most importantly, people have come to know us for our technological insights and focus on privacy. Our inspiration stems from the talent and ambition of our clients. We are offering an ecosystem of financial products and services that would provide the most tailored assistance to traders. Our culture Everything at EXANTE starts with our people. We bring together almost 800 minds across 70 locations. We place trust in our team with real autonomy - the freedom to drive change across products, processes and everything in between. That trust fuels innovation, and the demands of the markets build resilience; we adapt, push forward, and we look after each other while we do it. That freedom is matched by real investment in growth: we back our people with ongoing learning, hands-on development and the kind of stretch opportunities that turn good careers into great ones. About the role We are seeking an analytical and detail-oriented Risk Analyst to join our Risk Management team. This role involves developing and applying mathematical models and statistical techniques to assess and manage financial risks. Reporting line: Head of Risk Worksite: Remote Responsibilities: Proactive daily monitoring and evaluation of risk metrics across all product areas and provide regular reporting on key risk indicators (KRIs), and ensuring alignment with business objectives. Collaborate on project management and new process set-up for risk related processes, including specifying requirements for future IT development, automation, and control enhancement. Collaborate with relationship managers, trade desk, business operations teams and compliance teams to integrate risk considerations into business decisions, including contributing to the education of these teams with regards to risk management. Develop, implement, document, and maintain risk models (e.g., margin/leverage models, VaR, stress testing, scenario analysis). Analyze and interpret large data sets to identify trends, correlations, and risk exposures. Validate existing models and perform back-testing to ensure accuracy and reliability. Conduct ad hoc analysis for risk events, client requests and emerging market conditions. Conduct counterparty side credit risk analysis and develop credit risk framework. Monitor of industry trends and practices to ensure timely implementation of new requirements and best practices, particularly concerning margin requirements and models. Requirements: Bachelor’s or Master’s degree in Quantitative Finance, Financial Engineering, Mathematics, Statistics, Physics, Computer Science, Economics, or a related field. Minimum 1-3 years of experience in quantitative risk analysis or related roles within financial services. Coding experience in Python, Matlab, R or similar languages. Good knowledge of statistical techniques, VaR, time series analysis, and stress testing approaches. Familiarity with financial products (e.g., derivatives, fixed income, equities). Experience with risk systems and data platforms (e.g., Bloomberg, RiskMetrics, SAS, SQL). Strong analytical and problem-solving skills. Excellent communication skills (both written and verbal). High attention to detail and a commitment to accuracy. What we offer: Competitive salary that reflects your experience and the value you bring. Flexibility that fits your life — work from home, from our office, or a mix of both. You decide what works best. Flexible benefits package — choose the options that suit your life, not a one-size-fits-all bundle. A genuinely good place to work — an informal, collaborative culture where ideas are heard and bureaucracy stays out of your way. Continuous learning — ongoing training, education programs, and the support to deepen your expertise in a fast-moving industry. Connection beyond your desk — events that bring our teams together to network and celebrate. Global exposure — work side by side with talented colleagues from all over the world, across a business serving clients in 100+ countries. EXANTE is a global prime broker backed by proprietary technology and dedicated service. All regulated group companies and fully controlled affiliates and subsidiaries are committed to compliance with data protection laws, including the GDPR. We process personal data in line with the GDPR principles of fairness, purpose limitation, transparency, data minimisation, storage limitation and deletion, accuracy, confidentiality and integrity, and accountability. We rely on legitimate interests to assess and manage your application, after determining that our interests are not overridden by your rights and interests. You have the rights of access, rectification, data portability, erasure, restriction of processing, and objection to processing. To exercise your rights or contact our Data Protection Officer, please see our GDPR policy at https://exante.eu/gdpr/. We retain recruitment data only for as long as necessary for the purposes described above, after which it will be securely deleted unless we are required to keep it longer to comply with law or you consent to a longer retention. Where personal data is transferred outside the EEA, it will be protected to a standard at least equivalent to that sought by the GDPR. Personal data is safeguarded by technical and organisational measures that are reviewed and updated regularly. This website is not intended for individuals under 18 and we do not knowingly collect data relating to children.

Location: Hybrid - San Francisco About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role We are looking for a Partner Solutions Engineer to join our partnerships team. This role will drive enablement and integration motions across Vercel's partner ecosystem: solution and consulting partners, strategic technology partners, and cloud alliances such as AWS. Partner Solutions Engineers work with partner engineering, sales, and product teams to grow adoption of Vercel's products and build strong technical relationships. Partner Solutions Engineers serve as technical collaborators and developer advocates for Vercel's strategic partners. You will work with Vercel's Partner Managers to design and deliver programs such as agentic workshops, discovery sessions, and technical enablement. You will also have the opportunity to work with Vercel's partners on building product integrations and accelerators, bringing them from 0 to 1 and using Vercel, Next.js, AI SDK, and eve. Partner Solutions Engineers require a strong web development background, especially in frontend development, cloud infrastructure, agentic development, and modern application development. Strong coordination skills across multiple partners and time zones are essential, as is building lasting relationships with practice leads, delivery teams, and executives. What you'll do Serve as the main technical contact for Vercel's partners, building lasting relationships with their engineering teams and leadership across solution and consulting partners, technology partners, and cloud alliances. Build product integrations, proofs of concept, and reference applications that connect Vercel agentic infrastructure to apps and agents using Vercel’s open source solutions. Author the guides, documentation, and workshop content behind Vercel's partner enablement, including integration guides for partner products. Provide pre-sales support on partner-attached opportunities. Enable Vercel's sales organization on the Vercel + partner better-together story, and present technical content at partner events, hackathons, and conferences. Gather and deliver high-signal feedback from partner use cases and integrations to Vercel product teams. What you need You are passionate about building first-class web and agent experiences. You have a strong understanding of fullstack web architecture, agentic development tools, and building AI applications. You have 4+ years of experience as a solutions engineer, solutions architect, or tech lead advising or consulting engineering teams. You have 6+ years of experience building and launching frontend applications using Next.js or React, and you still write code regularly. You have shipped applications with composable technologies and services common in partner-delivered projects, such as CMS, ecommerce, A/B testing, and personalization. You have built and shipped agentic applications with the Vercel AI SDK or other toolkits for AI-powered applications. You can speak credibly to LLM frameworks, agent architectures, and AI application patterns. You have worked with or within systems integrators, consulting firms, or technology partners, and understand how they staff, deliver, and grow a technology practice or product partnership. You are experienced in developer relations, from training sessions and sales demos to conference talks and technical content. You have a results-driven mindset and are experienced working in a fast-paced environment. You have excellent communication skills and experience advising both technical and non-technical stakeholders, from engineers to executives. You are able to travel 25% of the time. Bonus if you Have built integrations with Vercel's agentic infrastructure products. Have run certification, training, or enablement programs at scale. Have experience with cloud marketplace and alliance motions across AWS, Azure, and GCP. Have worked at or with a Vercel partner. Compensation & Benefits: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The San Francisco, CA base salary range for this role is $176,000 - $225,000 plus annual bonus. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. Disclosures: Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Задачи: — Подбирать и покупать серверы/VPS под задачи. — Вводить серверы в эксплуатацию. — Поддерживать инфраструктуру в рабочем состоянии. — Работать с Docker images, networks и volumes. — Настраивать деплой и откат. — Организовывать хранение и просмотр логов. — Следить за изоляцией контейнеров и минимизацией рисков. — Работать с AWS, включая настройку безопасного SSH-доступа, firewall, поддержание актуальности пакетов и ОС, базовый аудит инфраструктуры. — Настраивать TLS/SSL, DNS, reverse proxy. — Разделять публичный и административный контуры. — Делать бэкапы. — Документировать инфраструктуру. Требования: — Знание Linux: systemd, сеть, диски и файловые системы, пользователи и права, пакеты, диагностика проблем. — Опыт эксплуатации Docker в production. — Понимание WireGuard/VPN: ключи, маршруты, peer'ы, split access, сегментация сети. — Минимальные знания AWS: EC2, VPC/networking, IAM, S3. — Знание Terraform/CloudFormation будет большим плюсом. — Понимание базовой серверной безопасности (hardening). Будет плюсом: — Опыт работы с Caddy/Nginx. — Опыт с CI/CD: GitHub Actions, GitLab CI. — Опыт с GHCR. — Опыт работы с несколькими VPS. — Разделение app/edge, отдельный административный контур. — Опыт эксплуатации PostgreSQL: бэкапы, доступы, восстановление. — Понимание типичных атак на SSH, панели управления, docker.sock, Swarm, Kubernetes. — Опыт с Ansible или собственными скриптами для автоматизации настройки серверов. Требования к кандидату: — Готовность работать с production. — Умение самостоятельно разбираться в проблемах. — Понимание последствий изменений. — Забота о безопасности заранее. — Автоматизация рутинных задач. — Умение объяснять разработчикам вопросы безопасности и предлагать решения. — Способность видеть инфраструктуру целиком, а не только отдельные компоненты.

Location: Paris Workplace: Hybrid ABOUT VOODOO Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz. TEAM The Engineering & Data team builds innovative tech products and platforms to support the impressive growth of their gaming and consumer apps which allow Voodoo to stay at the forefront of the mobile industry. The Engineering & Data team plays a key role in Voodoo's long-term strategy. It enables Voodoo to both accelerate product diversification and provide a state of the art growth-engine to distribute and scale our games. They create innovative solutions that drive growth with a pragmatic approach, ranging from simple searching to complex machine learning systems. ROLE We’re looking for a Senior Cloud Infrastructure Engineer interested in creating something bigger to join our Engineering & Data team! In this role, you’ll be working on highly scalable solutions, used by millions of people and will solve complex problems including challenges like scalability, high availability, performance, optimization & automation. You will use best-in-class services and technologies, including AI-assisted development tools and agentic workflows, and will contribute to improving the technical stack. - Design and implement availability, scalability, and performance plans for the services environments - Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security - Develop security capabilities and encourage adoption of security best practices and architecture changes throughout the company via evangelism and education - Take ownership of automating infrastructure deployment and configuration, lead the creation of CI/CD pipelines for applications, and develop CI/CD best practices across the team - Leverage AI coding assistants (e.g. Claude Code or similar harnesses) to accelerate infrastructure development, automate repetitive engineering tasks, and raise the team's overall velocity - Design, deploy, and scale autonomous or semi-autonomous agents to handle infrastructure operations, incident response, and internal tooling workflows - Perform development, automation, and deployment assignments without close supervision - Provide application development and cloud technology leadership, guidance, and assistance to other team members, including best practices for integrating AI tools into engineering workflows - Control costs and be able to propose and implement new solutions in coordination with dev teams PROFILE (MUST HAVE) - 5+ years of Linux experience including experience with scripting, networks, storage, and release - 3+ years building and maintaining continuous integration environments and working with AWS - 3+ years working with Kubernetes - Strong understanding of the infrastructure as code and immutability principles including Terraform - Experience with high traffic, distributed systems architectures, and related tools (service discovery, config/secret management, etc.) - Experience designing and managing AWS Landing Zone architectures (multi-account strategy, org-level guardrails, centralized networking/logging/security) - Experience in any scripting language (python, bash, …) - Practical experience incorporating AI-assisted coding tools or agentic frameworks (such as Cursor, Claude Code, or similar solutions) into production software development workflows - Ability to adapt to multiple stakeholders and demonstrate strong cross-teams cooperation PROFILE (NICE TO HAVE) - Supporting data pipeline orchestration (ETL, Spark, Airflow) - Running a distributed message broker at scale (Kafka, NATS) - Running GPU workloads on Kubernetes - Supporting ML workloads - Hands-on expertise in designing, deploying, and maintaining agentic systems in production environments (including multi-agent orchestration, tool integration frameworks, and comprehensive agent observability and monitoring) - Experience in golang is a plus OUR STACK AWS; Terraform; Kubernetes; Prometheus; ArgoCD; Circle-Ci; Github Actions; Atlantis; Grafana; Claude Code (or similar AI coding harnesses) BENEFITS - Competitive salary based on experience - Swile Lunch voucher - Gymlib (100% covered by Voodoo) - Premium healthcare coverage with SideCare, 100% covered for you and your family - Wellness activities in our Paris office - Remote Fridays

Location: Remote - EMEA; France; Netherlands; Spain; Germany Workplace: Remote Qdrant is an open-source vector search engine powering the next generation of AI applications, from semantic search and retrieval-augmented generation (RAG) to AI agents and real-time recommendations. Trusted by global leaders like Canva, HubSpot, Tripadvisor, Bosch, and Deutsche Telekom, we’re building the retrieval infrastructure layer for modern AI. Recently raising $50M in Series B funding, we are growing rapidly and committed to transforming how AI understands and interacts with data. As a remote-first company, we believe diverse backgrounds, perspectives, and experiences fuel innovation. Here, you’ll own meaningful work, tackle challenges, and grow alongside passionate individuals dedicated to shaping the future of AI. THE TEAM AND YOUR IMPACT We're hiring a Senior Support Engineer to help customers run Qdrant's vector search engine reliably in production. You'll work Kubernetes-heavy, cloud-native environments every day, investigate hard technical issues, and turn what you learn into tools and workflows that make the whole support function faster. This is a chance to help shape a growing support team at an early-stage AI infrastructure company. WHAT YOU WILL OWN - Provide direct technical support to customers running Qdrant, mostly asynchronous rather than face to face. - Troubleshoot production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer. - Lead incident investigations and turn recurring problems into documented diagnostics and repeatable fixes, using AI-assisted tooling to speed up triage where it helps. - Partner with engineering and platform teams to resolve customer issues and feed learnings back into the product. - Build and maintain internal tools that make support workflows faster and more observable. - Write and maintain clear documentation for both customers and the internal team. - Lead by example through strong technical work, initiative, and collaboration with stakeholders across the company. WHO YOU ARE - 5 or more years in a customer-facing support or infrastructure role, ideally supporting production Kubernetes environments. - Strong, hands-on Kubernetes skills. A Certified Kubernetes Administrator (CKA) credential is a plus. - Proficient in Python or a similar language for scripting and automation. - Experience with Kafka or similar distributed systems. - Comfortable working in AWS, GCP, or Azure. - Solid understanding of database internals and how they behave under production load. - A proactive, ownership-driven mindset. You dig into ambiguous problems without waiting to be asked. - Clear communicator who can translate between technical and non-technical audiences. NICE TO HAVE - Familiarity with vector search or vector database technologies. - Terraform and infrastructure-as-code experience. Security background is a plus. - Experience with observability tools (for example, Prometheus or Grafana) and automating support workflows. WHY JOIN US - A remote-first, international team working on cutting-edge AI infrastructure. - A competitive salary with additional perks. - Flexible working hours and async-friendly culture. - High ownership and real impact. - Open-source, engineering-driven culture. - Choose your own laptop equipment. For US-based full-time employees, we also offer a comprehensive benefits package including 401k match, health, dental, and vision insurance, plus flexible PTO policy. Qdrant is an equal-opportunity employer. We believe the best ideas come from diverse teams, and we actively welcome applicants from all backgrounds. If this role excites you but you don't check every single box, we'd still love to hear from you! We don't want to miss out on great people because of a checklist. Come build with us! FOR INFORMATION ON HOW WE HANDLE YOUR PERSONAL DATA, PLEASE REFER TO OUR RECRUITMENT PRIVACY POLICY https://qdrant.tech/legal/recruitment-privacy-policy/ #LI-REMOTE

Location: Istanbul Workplace: Hybrid ABOUT VOODOO Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz.   TEAM As a French tech leader and global successful company, our Talent Acquisition teams are constantly looking for ways to innovate and increase organization efficiency to keep Voodoo ahead of the market. The main focus of the team is to understand how the business strategy will impact our hiring plan, and provide support to find and attract our new talents.   You will work hand in hand with our Growth team, which is a transversal entity aiming to maximize and deliver the potential of any mobile product. It combines user acquisition, creative content production, monetization, and the tech capabilities required to turn applications into global hits. With over 150 experts, we operate at the forefront of mobile marketing and ad tech across various types of games (hypercasual, hybrid, 100% IAP).   You will be working on highly scalable mobile games, played by millions of people. You will be part of a small and high-performing team and will have the opportunity to grow your skills by hiring A-Players all around the world.   ROLE We're looking for a Talent Acquisition Partner to join our Growth team. In this role, you'll own full-cycle recruiting across multiple Growth disciplines, to scale our on-site teams as we expand our Istanbul office. - Drive end-to-end recruiting across Growth roles, managing pipelines from sourcing to close for profiles like UA, Creative Strategy, Artists, Developers. - Activate your network in Türkiye's gaming ecosystem to surface passive talent and go beyond conventional channels — events, communities, referrals, unconventional sourcing - Own local outreach with personalized, culturally resonant messaging that makes Voodoo stand out in the Turkish gaming market - Partner with hiring managers on intake, sourcing strategy, and closing, while keeping the global TA team informed on local market dynamics and candidate sentiment - Continuously map the competitive landscape and help strengthen Voodoo's employer brand on the ground in Istanbul   PROFILE - Solid hiring experience in the gaming industry in Türkiye, with a genuine understanding of local studios, talent pools, and market dynamics - A natural connector with creative, relentless sourcing instincts — no waiting for inbounds - Bilingual fluency in Turkish and English, able to engage candidates locally and collaborate with a global team - Autonomous and rigorous, with strong organizational skills and structured ways of working - Comfortable with fast-paced environments, ambiguity, and shifting priorities BENEFITS - Premium healthcare for you and your family 100% borne by Voodoo - Lunch vouchers - Gym membership support - Brand new offices in Istanbul - Hybrid work policy

Location: Germany Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further. ABOUT THE ROLE We are seeking a skilled and motivated Field Service Technician to support the deployment, integration, and maintenance of our humanoid robot solutions at customer facilities. As the on-site operations lead, you will coordinate site activities, collect operational data, and supervise a team of Field Operations Associates. This position requires problem-solving skills, sound judgement under pressure, and a customer-centric approach. . WHAT YOU'LL DO - Supervise a team of Field Operations Associates, setting and maintaining high standards in a demanding operational setting. This is a hands-on operational and technical leadership role representing Humanoid at customer sites. - Act as the on-shift operational leader, ensuring that the appropriate tools, spare parts, and equipment are available. - Supervise standard operating procedures (SOPs) for customer sites and document learnings from field issues. - Test product releases and robot capabilities. - Diagnose hardware and software issues using logs, diagnostics, and field observations, performing maintenance where appropriate. - Collect, analyse, and interpret operational data to evaluate robot performance, identify bottlenecks, and drive continuous improvements. - Track, document, and reproduce software and hardware issues, providing clear technical feedback to engineering and product teams. - Tackle production incidents and technical issues in cooperation with service and engineering teams. - Act as the primary on-shift liaison between the deployed location and Humanoid offices. REQUIREMENTS - 2–5 years of experience in industrial automation, robotics, or automotive integration, deployment, and development. - Strong technical understanding of mechanical, electrical, and networking systems, with hands-on experience in troubleshooting, assembly, and maintenance.Excellent problem-solving, analytical, and decision-making skills, particularly in high-pressure operational environments. - Strong communication, documentation, and stakeholder management skills, with the ability to work independently in dynamic customer environments. - Business-fluent English. - Flexibility to support future assignments at customer sites and occasional visits to company locations in the UK and Europe. - Unrestricted right to work and live in the European Union.   WHAT WE'RE LOOKING FOR - Prior experience in warehouse/logistics automation, industrial robotics, or humanoid robotics deployment. - Working knowledge of a relevant local language (e.g. German). - Valid Class B (or equivalent) driver's licence. - Familiarity with software integration and sensor-based automation. - Experience with commissioning, acceptance testing, or software validation. - Experience working in complex operational environments. - Experience working directly with customers in an operational leadership role.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Fast Track Onboarding Specialist (L2). About the job Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions. Responsibilities In this role, you’ll: Provide personalized onboarding support for customers who sign up for our Fast Track Packages. Help Fast Track customers solve existing onboarding issues through engagement that meets their onboarding demands. Able to provide compliance guidance for all A2P products. Manage Onboarding SLAs and credit utilization for each product Partner with operations teams to scale onboarding volumes per assigned customer Join weekly calls with customers to report metrics and review any open items or additional onboarding needs Wear the Customer Shoes: Provide onboarding support for common customer inquiries through slack in addition to Service now; to ensure customers have an excellent experience with Twilio. Draw the Owl: Assess the nature of product or service issues and resolve basic level problems Ruthlessly Prioritize: Log customer interactions and tag/categorize issues accordingly. Be Bold: Diagnose trends and report findings to our product team to ensure product related issues are resolved Be an Owner: Partner with the account team to proactively address issues and advise on any industry changes that could impact customer onboarding experience. Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Ability to work in rotational shifts 8:00am to 5pm Bogota time Able to manage daily caseload and respond within SLAs A2P compliance experience Experience Required: 2 plus Years specializing in at least one a2p products Previous experience working directly with clients Ability to prioritize tasks and effectively project manage Ready to take own up to 12 customer accounts You’re empathetic and customer centric to the core. You’re a clear verbal and written communicator. You’re introspective and committed to continuous self-improvement. You’re capable of working independently but also energized from working within a team and cross-functionally to achieve the company's goals. You’re able to complete tasks in core areas within SLAs. Desired: Familiarity with Google workspace(Google docs, Google sheets, Gemini) Familiarity with reporting tools Prior experience implementing a2p phone number types Understand general CTIA guidelines and some international regulatory requirements Able to effectively prioritize tasks and multi-task Comfortable owning and leading calls Experience handling tasks within a desired SLA Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote, US; Remote, EU Workplace: remote About us   Aave Labs began with a simple question: how do we make financial services like borrowing, saving, and earning more accessible globally?   We built the Aave Protocol, now the world’s largest and most trusted onchain lending market, connecting decentralized finance with individuals, traditional finance, and fintech.   Today, we build trusted, high-quality products that expand access to lending, credit, and savings globally   Our culture   We build trusted products that help people access and discover economic opportunities.   We hold a high bar for quality and craftsmanship. No detail is too small. Trust depends on it.   We’re a global team building products people can actually use, turning complex technology into something simple and reliable.   We stay aligned, move quickly, and think long term, while keeping teams lean and focused on impact.   About the role:   Aave Labs is looking for a Senior Smart Contract Engineer to help build and evolve the Aave Protocol and GHO stablecoin. You should have a strong passion for web3 technology and a deep understanding of smart contract development. In this role, you'll design, implement, test, and deploy smart contracts across Ethereum and other EVM-based networks. You'll independently own small to medium-sized projects and contribute to larger protocol initiatives, working closely with the wider Aave engineering team to build secure and reliable DeFi infrastructure. How you can make an impact: Design, implement, and test secure Solidity-based smart contracts and decentralised applications Own small to medium-sized smart contract projects end to end, such as building adapters and integrations, from technical design through implementation, testing, and deployment Contribute to larger protocol initiatives, such as Aave V4, vaults, and GHO, working within established architecture Contribute to the development and maintenance of protocol-level infrastructure and tooling Collaborate with engineers and cross-functional teams to design and ship new protocol features and functionality Investigate security vulnerabilities, reproduce potential attack scenarios, and contribute to mitigation and response Debug and troubleshoot smart contract and protocol issues across development and production environments Review code written by other engineers, providing constructive feedback with a strong focus on correctness, testing, and security Stay up to date with developments across Ethereum, DeFi, and smart contract security, applying relevant learnings to your work Let’s connect if you have: Strong experience building and shipping production smart contracts using Solidity Experience working with DeFi protocols and a strong understanding of smart contracts, the EVM, and common protocol design patterns The ability to independently design and deliver well-defined smart contract projects of limited scope, identifying technical requirements, trade-offs, and potential risks Deep technical expertise in one or more areas of DeFi, such as lending, vaults, stablecoins, liquidity, or protocol integrations. Strong knowledge of smart contract security, including common vulnerability classes, testing methodologies, and secure development practices The ability to make sound technical decisions within your area of expertise and clearly explain the reasoning and trade-offs behind your approach A track record of producing reliable, well-tested code and providing useful technical feedback through code review A habit of keeping up with the latest exploits, security research, tooling, and developments across the Ethereum ecosystem A genuine passion for DeFi and building at the forefront of web3 technology Nice to haves: Experience building or integrating DeFi vaults, including areas such as share and NAV accounting, strategy allocation, and deposit and redemption flows Experience contributing to large, complex DeFi protocols or smart contract codebases Experience building protocol adapters or integrating external protocols and infrastructure Haven’t quite met all the criteria? Let’s not miss out on the chance to speak. Whilst you might not meet every single requirement, you might bring other, more exciting skills to the companies!   Equal opportunities statement:   Aave Labs celebrates diversity and views each and every team member as a separate individual with their own unique identity. No matter your race, religion, gender, ethnicity, age, disability, sexual orientation or even the wallet you use, we welcome you at Aave Labs. As an equal opportunities employer, we take accountability and believe in everyone's potential to build, create and inspire changes. With a mission to build a diverse workforce, we are proud to foster a working environment in which everyone can feel safe and valued for who they are.                   #LI-MG1

Location: Mississauga Workplace: hybrid At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Team Summary This team will serve as the product owner for the machine learning platform capabilities within PointClickCare, working closely with other engineering teams across the organization to identify, build and support traditional machine learning (ML) and hybrid ML/LLMsolutions. This centralized team with deep specialization will closely integrate with key horizontal partners to ensure delivery of safe, scalable, and high-impact AI products. Job Summary The Senior Machine Learning Systems Engineer will work closely with the Product and Engineering teams to design, build, and operate the machine learning platform that enables teams across PointClickCare to develop, deploy, and scale ML solutions. The Senior AI Machine Learning Systems Engineer will also build and maintain the pipelines, tooling and infrastructure for model training, deployment, serving, and monitoring that underpin our AI products. Key Responsibilities   Collaborate with product and engineering teams to translate ML needs into reliable, reusable platform capabilities. Design and build scalable data and ML pipelines that support model training, evaluation, deployment, and serving. Develop and maintain ML Ops tooling and workflows, including CI/CD for models, model registry, feature stores, and experiment tracking. Ensure the reliability, observability, and performance of ML systems in production through monitoring, alerting, and automated remediation. Implement comprehensive security mechanisms for the ML platform, including authentication, role-based access control, audit logging, and compliance monitoring. Securely integrate the platform with existing systems, APIs, and data sources with secure communication protocols, and optimize infrastructure for cost, performance, and scale. Mentor engineers on the teams and promote reusable platform patterns and best practices.   Qualifications & Skills   Expert level in Python and Java, and strong software engineering fundamentals. Experience designing and building ML platforms and MLOps workflows, with familiarity with tools such as MLflow, Kubeflow, Ray, and model-serving frameworks. Experience with cloud platforms (Primarily Azure, secondarily AWS and GCP) Experience with ML runtime containerization, optimization, and orchestration (Docker, Kubernetes).   Preferred   Bachelor’s degree or higher in Computer Science, Machine Learning, or a related field. Working familiarity with Azure Machine Learning components and Databricks processing and serverless environments Experience implementing security at scale including role-based access control, multi-factor authentication, network security best practices, and compliance monitoring. Experience optimizing large model training and inference (including LLM serving) for performance and cost. #LI-AV1 #LI-Hybrid PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $174,000-$218, 000 (not overtime eligible) + bonus + benefits. Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About The Opportunity We are currently seeking a Public Cloud Operations Expert to join our Singapore team. You be will responsible for the full lifecycle management of enterprise-level hybrid cloud infrastructure, leading unified orchestration, operations, and cost optimisation of AWS and Alibaba Cloud resources, ensuring high availability, high performance, and compliance. What You’ll Be Doing Cloud Platform Architecture & Operations Plan, deploy, monitor, and maintain AWS services (EC2, S3, VPC, Lambda, EKS, etc.) and Alibaba Cloud services (ECS, OSS, VPC, Function Compute, ACK, etc.). Design highly available, auto-scaling cloud architectures, optimizing network (e.g., Alibaba Cloud CEN, AWS Direct Connect), storage, and compute resource configurations. Monitoring & Incident Management Implement full-stack monitoring and alerting using cloud-native tools (AWS CloudWatch, Alibaba Cloud CloudMonitor) and open-source solutions (Prometheus+Grafana, ELK). Lead critical incident response, perform root cause analysis, and implement preventive measures (e.g., resource contention, misconfigurations, network latency). Cost Optimisation & Resource Management Analyse cloud resource usage, reduce costs via reserved instances, auto-scaling, and storage lifecycle policies (e.g., AWS S3 Intelligent-Tiering, Alibaba Cloud OSS Archive). Establish resource quota management strategies to prevent waste and overspending. Security & Compliance Implement cloud security baselines (security groups, IAM policies, Alibaba Cloud RAM permissions, AWS Security Hub), conduct regular security audits, and remediate vulnerabilities. Design granular access controls using AWS IAM and Alibaba Cloud RAM, and enforce database auditing (e.g., AWS CloudTrail + Alibaba Cloud DAS). Cross-Team Collaboration & Knowledge Sharing Collaborate with development teams to optimize application architectures and provide cloud-native solutions (Server-less, Microservices). Document operational procedures (SOP manuals) and lead internal technical training sessions. What We Look For In You Technical Skills Mastery of core services (compute/storage/network/security) on AWS or Alibaba Cloud, with familiarity in the other platform. Proficient in Linux/Windows system operations and automation tools (Shell/Python/Ansible). Hands-on experience with containerized operations (Kubernetes, ECS/EKS, ACK) and cloud-native technologies (e.g., Service Mesh). Experience Requirements 5+ years of operations experience, with at least 3 years focused on public cloud (AWS/Alibaba Cloud) environments managing 100+ instances. Experience in building cloud platforms from scratch, hybrid cloud architecture design, or large-scale migration projects (e.g., IDC-to-cloud) is preferred. Team Management Excellent team management and communication skills to lead and collaborate with operations, development, testing, and security teams. Certifications & Education AWS Certified SysOps Administrator or Alibaba Cloud ACP/ACE certifications are preferred. Bachelor’s degree or higher in Computer Science, Network Engineering, or related fields. Nice-To-Haves Familiarity with multi-cloud management platforms (AWS, Alibaba Cloud, Azure) or FinOps cost optimisation methodologies. Experience in cloud security practices, including Web Application Firewall (WAF) and DDoS protection (Alibaba Cloud Anti-DDoS Premium, AWS Shield). Exposure to big data/AI operations (e.g., Alibaba Cloud MaxCompute, AWS EMR). Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: USA Workplace: remote Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users,  agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in  Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100  countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who we are looking for:Creatio is scaling fast — and we’re looking for a Sales Leader ready to make a big impact. As an Enterprise Sales Director, you’ll build develop and inspire a high-performing sales organization, shape sales strategy, win complex enterprise deals, and accelerate Creatio’s growth across the Enterprise and Commercial segments.This role will be based in the United States.Responsibilities:What You'll Own:Deliver on regional sales targets by executing Creatio's go-to-market strategyBuild and lead a high-performing team — hiring, developing, and retaining top talentRun a consistent, repeatable cadence of business development activityStay hands-on: actively participate in deals, partner engagements, and key sales conversionsMaintain accurate sales forecasting and report regularly on progress against targetsDrive urgency and adaptability, championing new ideas and process improvements across the teamHands-On Leadership:Craft and execute bold, creative sales strategiesBuild lasting C-suite and VP-level relationships directly with clientsGrow and support the channel partner ecosystemDeliver compelling, high-impact sales presentations and demosTeam Leadership:Recruit and develop exceptional talentBuild a culture rooted in ownership, accountability, and growthCoach and support your team to strengthen both performance and relationshipsGive timely, constructive feedback to support development and address underperformanceCollaborate seamlessly across in-office and remote, global teams with a strong "getting things done" mindsetRequirements:10+ years in enterprise software sales, including 4+ years in a front-line leadership roleBackground in enterprise B2B SaaS — spanning categories such as CRM, BPM, ERP, EPM, low-code/no-code, e-commerce, BI, CX, XM, HCM, supply chain management, or marketing automationA strong track record of effective people managementExcellent organizational, communication, and interpersonal skills, with a focus on team success and lasting client relationshipsExperience selling to large enterprises across industries, managing long sales cycles and large, complex dealsComfort operating in multi-channel, multi-product enterprise sales environmentsSharp understanding of key market and industry trendsA consistent history of meeting or exceeding quarterly and annual targetsA strong personal network within the regionSelf-motivated, energetic, and genuinely passionate about salesExperience thriving in a remote-first environmentWhat you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Cardiff, United Kingdom Property Moving Assistant Location: Cardiff (Office Based) Salary: Competitive Basic Salary + Bonus Hours: Monday to Friday working hours About OneDome OneDome is a UK-based housing and fintech technology platform building an AI-powered platform to simplify life’s biggest financial decisions — from buying a first home to building and protecting long-term wealth. The platform brings together property discovery, mortgage origination, legal and transaction services, insurance, and financial planning into a single, end-to-end digital experience. OneDome’s flagship HomeBuyer Service reimagines home ownership as a retail-style product, bundling everything required to purchase a home into one transparent, fixed-price offering. Beyond home purchases, the platform supports customers across the full lifecycle of home ownership and personal finance. OneDome operates at scale, working with a nationwide network of over 500 mortgage brokers and arranging approximately $1.4 billion in mortgage volume per month, positioning the company among the largest housing and mortgage platforms in the UK. The company is profitable and has been recognised for rapid, capital-efficient growth, including being ranked the 4th fastest-growing fintech and 17th fastest-growing technology company by the Deloitte Fast 50 in 2025, and the 6th fastest-growing tech company by the Sunday Times Tech 100 in 2026. Backed by Channel 4 Ventures and family offices across the UK, Saudi Arabia, the United States, and Australia, OneDome is building the next generation housing and fintech super-platform, replacing fragmented, manual processes with a modern, data-driven, AI-enabled consumer experience. The Role As a Property Moving Assistant, you'll become the central point of contact throughout the home moving journey, managing property transactions from offer agreed through to completion. Working closely with buyers, sellers, estate agents, mortgage advisers and conveyancers, you'll proactively manage every stage of the transaction, keeping all parties informed while identifying and resolving any issues that could delay completion. This is a fast-paced role where no two days are the same. You'll thrive if you enjoy building relationships, solving problems and delivering an exceptional customer experience. Key Responsibilities Manage a pipeline of property transactions from offer through to completion. Build strong relationships with buyers, sellers, estate agents, conveyancers, mortgage advisers and other key stakeholders. Keep clients fully informed throughout their home-moving journey. Proactively identify and resolve issues that could delay transactions. Liaise with internal departments to ensure a smooth customer experience. Maintain accurate records and update internal systems. Deliver outstanding customer service at every stage of the process. Promote and introduce customers to OneDome's HomeBuyer Service and other relevant products where appropriate. About You We're looking for someone who is: Passionate about delivering exceptional customer service. Highly organised with excellent attention to detail. Able to manage multiple cases and priorities simultaneously. A confident communicator with excellent verbal and written communication skills. Proactive, resilient and solution-focused. Comfortable working in a fast-paced environment where priorities can change quickly. A real team player who enjoys building strong relationships. Experience We'd Love to See Estate agency or sales progression experience. Property, mortgage or conveyancing industry experience. Customer service or account management experience. Sales experience in a target-driven environment. Experience managing multiple customer cases or projects. What We Offer Competitive basic salary. Performance-related bonus. Monday to Friday working hours – no weekends. The opportunity to be part of one of the UK's most innovative property technology businesses. If you're looking to join a business that's changing the home-moving industry and want to play a key role in delivering an outstanding customer experience, we'd love to hear from you.

Location: Remote - Ireland Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. See yourself at Twilio Join the team as Twilio’s next Technical Support Engineer 3. About the job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.  Identifies and responds to customer escalations and thoroughly document every customer interaction Responsibilities In this role, you will: Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas. Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat. Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers Mentor or provide training to other team members in case management best practices. Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles Active participant in process improvement initiatives Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! Required: 5+ years of experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products) Fluency in English (verbal, comprehension, listening, and writing) Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours. Ability to diplomatically address customer concerns and provide feedback Desired: Bachelor's Degree or equivalent certifications and work experience Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment Basic case management experience/skills Strong problem-solving skills and critical thinking Location This role will be Remote, and based in Ireland. Travel We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way. What we offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.