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Location: Morocco Workplace: remote At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Customer Experience Agent specialist to join one of our clients ' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Responsibilities: Handle customer inquiries across phone, email, and chat in English and one additional language (French). Assist customers with product information, order status, billing concerns, tracking, returns, exchanges, and general account support. Investigate, troubleshoot, and resolve customer issues by identifying root causes and providing clear solutions. Ensure accurate documentation of all customer interactions in CRM or support tools. Stay updated on processes, policies, and product information to provide consistent and accurate support. Meet performance expectations related to quality, responsiveness, and customer satisfaction. Have 2-4 years of experience in customer service or any customer-facing support role. Are fluent in English and French (spoken and written). Have strong communication skills with the ability to explain solutions clearly and professionally. Are customer-focused, empathetic, and solution-oriented. Can handle multiple channels and tasks in a fast-paced environment. Have experience using tools such as Zendesk, Salesforce, Shopify, or similar platforms (a plus, not required). Technical Requirements: Internet connection: High-speed internet required — minimum 20 Mbps or fiber connection. Computer / laptop: Employees must use a genuine, supported business laptop with built-in hardware security and full-disk encryption enabled. Unsupported, modified, bypass-installed, rooted, or jailbroken operating systems are not permitted. - Windows: Windows 11 (preferably Windows 11 Pro), 2021 model or newer, with TPM 2.0 enabled and BitLocker / Windows Device Encryption turned on. - Mac: Apple MacBook / Mac, 2020 model or newer, preferably Apple Silicon M1 or newer, running a supported macOS version with FileVault enabled. - RAM: Minimum 8 GB (16 GB preferred) Noise-canceling headset Power and internet backup required

Location: Georgian office About Lineate Lineate is a US-based international software development company with over two decades of experience. From Intelligent Document Processing(IDP) and Agentic RAG systems to scalable cloud architectures, we turn complex ideas into real, measurable results. We deliver AI-driven custom solutions for FinTech, HealthTech, AdTech, and beyond, empowering businesses to grow smarter, faster, and more efficiently. Our expertise falls into three main categories: Building Custom AI Solutions: Deploying high-impact, AI-enabled technology utilizing IDP, Agentic RAG. Cloud and Data Infrastructure: Optimizing business operations with our data management and cloud computing solutions. Team Augmentation: Providing specialized experts in FinTech, AdTech, and HealthTech to integrate seamlessly and accelerate project timelines. Our goal is not just to build technology, but to build the future operating model for our clients. Role Summary The Infrastructure Engineer is responsible for the reliability, security, and continuous improvement of Lineate and customer infrastructure across cloud and on-prem environments. The role combines hands-on SRE/DevOps work — automation, observability, incident response — with support engineering for production systems. The engineer is expected to operate independently on most tasks, and drive infrastructure and tooling improvements, including the use of AI agents to automate routine operational work Accountable for • Reliability, availability, and performance of Lineate and customer production systems in accordance with agreed SLOs and support SLAs • Design, automation, and continuous improvement of cloud and on-prem infrastructure • Timely and high-quality response to incidents and escalated support requests • Security, compliance, and cost-efficiency of the infrastructure under the team's ownership • Day-to-day operations of the infrastructure owned by the team Main Responsibilities • Participate in a 24/7 shift schedule • Monitor systems and respond to automated alerts in line with Lineate support SLAs Diagnose and resolve system problems • Operate Kubernetes workloads and Databricks resources by following team playbooks and runbooks • Perform routine system administration on Linux and Windows servers • Respond promptly and professionally to customer inquiries via Slack, email, or Zendesk • Document, categorize, and prioritize incoming support requests • Communicate the status of open requests clearly and regularly to customers • Identify and implement automation opportunities, including AI-agent-driven automation of routine operational tasks (ticket triage, runbook execution, log analysis, knowledge-base maintenance) • Drive incident resolution by coordinating triage, implementing mitigation measures, conducting root cause analysis, and leading post-incident reviews • Maintain and improve runbooks, playbooks, FAQs, and internal knowledge bases • Implement and improve observability: metrics, logs, traces, dashboards, alerting, and SLO tracking • Contribute to CI/CD pipelines and basic infrastructure automation • Follow basic information security practices (IAM, secrets handling, least privilege) • Participate in the improvement of support and infrastructure processes Necessary Qualification s: • Minimum 3 years of hands-on Linux system administration experience (required) • Minimum 2 year of hands-on experience with AWS in a production environment (required) • Working familiarity with Kubernetes — able to operate workloads, read logs, and perform standard actions by following playbooks (deep cluster-design expertise not required) • Working familiarity with AWS Databricks — able to run jobs, manage clusters, and troubleshoot using existing playbooks (deep platform expertise not required) • Practical experience using AI agents / LLM-based tooling (e.g., Claude, ChatGPT, MCP-based agents, Cursor, Copilot) to automate operational, scripting, or support tasks • At least 1 year of Windows system administration experience • Practical scripting skills in at least one of Python, Bash, Go (1+ years of practical use) • Ability to maintain existing pipelines in CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or equivalent • Proficiency with Git and standard version-control workflows • Hands-on experience with Docker and container workflows • Experience managing and maintaining production IT infrastructure • Comfortable working with a broad range of open-source technologies and tools Preferred: • Infrastructure as Code: Terraform (preferred), Ansible, or CloudFormation • Observability stack: Prometheus, Grafana, ELK/Loki, Datadog, CloudWatch, or equivalent—including building dashboards and alerts • Networking fundamentals: TCP/IP, DNS, HTTP(S), TLS, VPN, load balancers, VPC design ,basic firewall and routing • Cloud security: IAM, KMS, secrets management (AWS Secrets Manager, HashiCorp Vault), least-privilege design, audit logging • Database operations: PostgreSQL, MySQL, or Redis — backups, restores, basic tuning, monitoring • Incident management practices: on-call rotations, runbooks, SLI/SLO/SLA, blameless postmortems • Familiarity with data-platform concepts: Spark/PySpark basics, ETL pipelines (in the context of Databricks) • Experience writing and maintaining MCP servers, prompt-based automations, or AI-driven runbooks is a plus Exposure to GCP or Azure in addition to AWS We offer Freedom to Develop - equal opportunity to learn and grow professionally Clear career and professional path, strong performance management system Social Benefits Package Equipment English lesson Gym membership All the advantages of working in an international IT company Flexible vacation time Fun and inclusive in-person and digital events Lineate is proud to be an Equal Opportunity Employer - We do not hire on the basis of race, colour, religion, creed, gender, national origin, citizenship, age, disability, veteran status, marital status, pregnancy, parental status, sex, gender expression or identity, sexual orientation, or any other basis protected by Georgian legislation. All employment is decided based on qualifications, merit, and business ne ed. Learn more about Lineate at our website: www.lineate.

Обязанности: • Проведение учебной практики и учебных занятий для групп 1,2,3,4 курса специальности «Сетевое и системное администрирование» • Технология выполнения работ по профессии рабочего "Оператор электронно-вычислительных и вычислительных машин" • «Технология выполнения работ по профессии рабочего-"Наладчик технологического оборудования"» • «Основы вычислительной техники» • «Основы безопасности на производстве» Требования: • Образование, знания, умения - в соответствии с Профстандартом • Владение навыками работы в специализированных программах, а также: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Интернет, электронная почта. • История ОС, архитектура. Диспетчеризация, планирование и взаимодействие процессов ОС, работы с памятью, файловые системы, принципы организации. Установка, настройка и работы в Windows, Linux, Astra Linux. Администрирование ОС и управление безопасностью • Сертификаты Cisco/Huawei либо иных сетевых вендоров. Плюсом будут сертификаты Microsoft и Python, Astra Linux (или иных Linux дистрибутивов) • Знание модели OSI/ Принцип работы протоколов TCP и UDP • Знание сетевых протоколов. FTP, SMTP, POP, IMAP, DHCP, IPv6 адресации. Протоколы удалённого доступа (SSH, Telnet). Принцип работы сети на физическом уровне. Принцип работы технологий IEEE 802.11 (WiFi) Понимание принципа роботы локальных сетей, Ip адресация, SLAAC + DHCPv6. Технологии WPAN, WLAN, WMAN, WWAN. Технологии беспроводной связи BLE, BR/EDR, WiMAX • Медицинская книжка, медицинское освидетельствование психиатр/нарколог, справка об отсутствии судимости Условия: • Работа на территории работодателя • Полный социальный пакет • Отпуск в летнее время

Location: South Africa; United States About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups and established businesses in SaaS, MarTech, FinTech, and EdTech. Unlike traditional outsourcing, you’ll be placed directly with a client as a core member of their team—giving you real ownership, career progression, and long-term stability. Role Type: Full-time Engagement: Independent Contractor Job Summary As a Senior SDR/Specialist, you are the "Confident Connector." You aren't just managing a lead queue; you are the local expert and trusted advisor pet parents turn to when they need the best care for their furry family members. In an industry where people are often overwhelmed by endless lists of options, you provide clarity and peace of mind by matching them with the perfect professional and closing the booking right then and there. This is a high-energy, revenue-driving role where your empathy, speed, and conviction directly transform inquiries into confirmed reservations. Key Responsibilities Act as a trusted consultant to pet parents, understanding their pet’s personality and non-negotiable needs to provide expert service recommendations. Manage inbound inquiries with speed and precision, guiding customers from initial interest to a confirmed booking on a single call. Execute the "close" by setting up customer accounts and completing reservations on behalf of the pet parent to ensure a friction-less experience. Maintain a deep knowledge of the curated network of pet resorts, walkers, groomers, and veterinary centers to provide authoritative advice. Meet and exceed KPIs focused on conversion rates and total bookings generated. Provide 8am–8pm coverage via a structured shift schedule to ensure every lead receives a timely response. Requirements Onshore residency in Dallas, Denver, Boston, Portland, or Houston. Proven ability to work a flexible 40-hour weekly schedule including split shifts to cover the 8am–8pm window. Exceptional verbal communication skills with the ability to build immediate rapport and project authority. High empathy and a genuine passion for pet care—you treat every customer's pet like family. Natural "closer" instinct with the ability to guide people toward a decision with confidence. High level of organization and the ability to work effectively in a fast-paced startup environment. Nice-to-Haves Previous experience in a closing role or high-volume sales environment. Proficiency with HubSpot CRM. Bilingual (English/Spanish) is a plus. Benefits 🌎 Fully remote role with flexible working hours 🚀 Work with high-growth international companies 📈 Clear career progression to Account Executive and beyond 🎯 Performance-based bonuses and incentives 🤝 Direct hire with global clients (not outsourced) 🧠 Ongoing training, mentorship, and sales development support

Location: New York Workplace: OnSite ABOUT US: AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL. Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now. Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale. We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation. Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience. THE ROLE: We’re looking for a People Operations Generalist to join our growing People team. You’ll touch the employee lifecycle end-to-end, from offer acceptance through offboarding, while helping to build the processes and documentation that let our People function scale with the business. This is a great fit for a highly organized, systems-oriented people person who thrives in a fast-paced environment and wants to build operational foundations, not just maintain them. WHAT YOU’LL WORK ON: - Own and continuously improve the new hire onboarding experience, ensuring employees are set up for success and internal tasks are tracked and completed on time - Serve as a first point of contact for employee questions across the full HR spectrum, triaging and routing more complex issues to the right People team member or external partner - Maintain and improve self-service resources (FAQs, Notion pages, etc.) so employees can find what they need quickly and always feel supported, even when no one’s in the room - Support rollouts of new People programs and policies, including communication planning, manager enablement, and documentation - Help bring employee experience programs and events to life that reinforce culture and make people feel valued, from team offsites to milestone recognition - Process employee changes (promotions, equity refreshes) accurately and on time, including preparing updated employment letters and maintaining compliant employee files YOU MAY BE A FIT IF: - You have 2+ years of People Operations experience, preferably at a high-growth startup - You’ve built and documented HR processes from the ground up, not just executed existing ones - You have strong written communication skills: you write clearly, keep things simple, and know your audience - You’ve managed employee data with accuracy and discretion - You’re comfortable handling competing priorities without losing track of the details

Location: Ohio DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus. We are currently looking for a Data Center Engineer to cover the Solon, Ohio area and assist with managing the architecture and operations of our data centers in that region.  This person will also occasionally provide support for other regions as needed. What you’ll be working on: Maintaining the integrity of global data centers Racking and cabling servers and other equipment Performing network infrastructure cabling Setting standards of excellence for all data center operations Participating in expansion planning for all DRW data centers Monitoring the environmental conditions of all data centers Maintaining documentation within DCIM tool Maintaining optimal A/C and power conditions for data centers and facilities Performing Windows & Linux server administration What’s required: 3+ years of hands-on data center engineering experience. Previous experience doing network infrastructure cabling. Familiarity with HP, IBM, and Dell Servers, Blades, SAN and Cisco equipment. Previous experience working with backup software. Previous hands-on Windows and Linux server administration experience preferred. Ability to effectively communicate and collaborate with internal team members and external vendors. Must be a team player and self-starter. Strong documentation skills to capture architecture details, procedures, and other relevant data. Strong verbal and written communication skills. Regular local travel (approximately 75% of the time); occasional international travel. Must have a valid driver’s license. For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice . California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice . #LI-LD1

Location: Dublin Workplace: onsite Larian Studios is looking for a motivated and hands-on Junior Security Engineer to help strengthen and support the security posture of our global studio environment. This role is ideal for someone early in their cybersecurity career who wants exposure to infrastructure security, vulnerability management, monitoring, and operational security within the gaming industry.   You will work closely with IT, infrastructure, and development teams to support security operations, investigate threats, improve security controls, and help maintain best practices across the organisation. Responsibilities Assist in identifying, assessing, and mitigating vulnerabilities across infrastructure and applications Support the deployment and operation of security tools across multiple systems and environments Perform security monitoring, vulnerability scanning, and assist with log analysis to detect incidents and threats Support technical security audits and help provide actionable recommendations Assist in maintaining secure baseline configurations for Windows and Linux systems Participate in incident handling and escalation procedures Help educate staff on information security best practices Research and learn new technologies, tools, and security techniques Maintain up-to-date security documentation and operational procedures Participate in change management workflows to support secure implementations Requirements 1–3 years of experience in IT, infrastructure, or cybersecurity-related roles Basic understanding of cybersecurity principles and industry best practices Familiarity with vulnerability scanning or security monitoring tools Basic understanding of Windows and Linux operating systems Basic exposure to scripting or automation tools such as PowerShell, Bash, or Python Strong troubleshooting and analytical skills Good written and verbal communication skills in English Passion for cybersecurity and willingness to learn Ability to work collaboratively within a team environment This is a full-time, on-site role, requiring your presence in the office to support collaboration and creativity Nice to Haves Exposure to SIEM, IDS/IPS, endpoint protection, or vulnerability management tools Interest in learning security automation and scripting Experience supporting multi-site or international environments Cloud platform exposure (AWS, Azure, or GCP) Interest in gaming or gaming industry environments Understanding of networking fundamentals What we offer An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel An open, collaborative environment where ideas are welcome and encouraged A managerial team consisting of highly experienced game developers at the top of their fields Sharing hobbies and passions with like-minded colleagues Inclusive environment with many activities organized by the studios or the employees Commitment to making the best game possible for the fans, including listening to community feedback

Location: Mapbox Germany Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform’s flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers.  WHAT WE DO The Navigation Native team builds the high-performance C++ engine that serves as the "brain" of our Navigation SDKs. This library runs directly on end-user systems (on-board), powering everything from mobile apps to in-vehicle infotainment systems for partners like BMW and Zeekr. We solve the fundamental challenges of movement: transforming noisy GPS/IMU data into precise map-matching, managing complex road-network graphs, supporting routes and alternatives, tracking progress along a route, and providing "Electronic Horizon" capabilities for ADAS. Our work happens at the edge, supporting location frequencies up to 10Hz and ensuring a seamless experience even in tunnels or dense urban canyons. As AI becomes embedded in modern engineering workflows, we value engineers who can thoughtfully integrate AI into design, development, and decision-making. Our interview process will include discussion of how you use AI in your engineering workflow. WHAT YOU'LL DO We are looking for smart, fast-learning engineers driven by the challenge of developing core components of the Mapbox navigation ecosystem. As a C++ Developer, you will: - Build and maintain a unified C++17 library that runs seamlessly across iOS, Android, and low-power automotive embedded hardware. - Analyze and improve map-matching and dead-reckoning algorithms using real-world data from millions of vehicles. - Implement route-following features, including high-frequency route progress reporting, deviation detection, and timely instruction delivery. - Work on road object matching (OpenLR) and live traffic incidents to give drivers a predictive "window" into the road ahead. - Design predictive caching for routing tiles and manage complex on-board resources like junction views and signposts. - Integrate and extend the Valhalla routing engine to support offline routing and route refresh controllers. - Thoughtfully leverage AI tools in your design and development workflow to increase efficiency and code quality. WHAT WE BELIEVE ARE IMPORTANT TRAITS FOR THIS ROLE - Strong proficiency (min 7 years of experience) in C++17 (or later) with a deep understanding of the language specification, memory management, standard library, and multi-threading. - A passion for writing clean, fast, and portable code that adheres to strict CPU and memory constraints. - Experience working with complex graph-based structures, data structures, and spatial algorithms. - Proven experience developing cross-platform code (Linux, mobile, or embedded systems). - Strong English skills, with the ability to explain complex technical trade-offs to both peers and stakeholders. Would be a Plus - Familiarity with navigation concepts (dead reckoning, bearing, Electronic Horizon, or OpenLR). - Experience working with IMU, OBD-II, or GNSS data. - Background in computational geometry or safety-critical features (ADAS). - Experience with or contribution to open source routing engines. EMPLOYMENT REQUIREMENTS - Employment Type: Full-time - Weekly Hours: 40 h per week - Location/Hybrid Policy: Remote (from any city in Germany) WHAT WE VALUE In addition to our core values https://www.mapbox.com/about/values/, which are not unique to this position and are necessary for Mapbox leaders: - We value high-performing creative individuals who dig into problems and opportunities. - We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, and innovating on how we think about supporting our people. - We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company. - We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply. HOW WE SUPPORT YOU - Hybrid/Remote Options: Enjoy flexibility to work comfortably from home or periodically from an office where applicable. - Country-Specific Care & Coverage: Private health, dental, and income protection plans tailored to elevate your regional statutory benefits. - Family-First Support: Family care, maternity and paternity leave policies to support your growing family. - Lifestyle Spending Account: Contributions to support your health, wellness, and personal growth - Balance & Brainpower: Mental health support for you and your dependents. - Rest & Recharge: Paid time away, company holidays, and generous absence policies. - Time Off to Give Back: Dedicated paid volunteering time in addition to your standard PTO. By applying for this position, you acknowledge that you have received the Mapbox Non-US Privacy Notice https://www.mapbox.com/legal/applicant-privacy-notice/ for applicants, which is linked here. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Mapbox to process your application. We are committed to a fair and equitable hiring process. We do not discriminate against any protected class. #LI-Remote

Location: New York Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.   WHAT YOU'LL DO - Own recurring reporting for Customer Experience — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, Customer Experience leadership, and senior stakeholders   WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat Customer Experience analytics as your problem to solve, not a ticket queue to process   COMPENSATION $112,000 - $168,000 USD   DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Remote Workplace: Remote WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace.   WHAT YOU'LL DO - Own recurring reporting for Customer Experience — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, Customer Experience leadership, and senior stakeholders   WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat Customer Experience analytics as your problem to solve, not a ticket queue to process   COMPENSATION $112,000 - $168,000 USD   DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Customer Experience runs on data — but right now, that data lives in too many places, speaks too many languages, and reaches the wrong people too late. This role exists to fix that. As Harvey's first Support Operations Data Analyst, you'll own the analytics function for the Customer Experience org. You'll build and maintain the dashboards, reports, and feedback loops that tell us whether we're hitting our north stars — cSAT, TTR, QA scores, escalation rates — and surface the signal underneath the numbers so we can act on it. You'll sit within the Support Operations team, reporting to the Support Operations Manager, and work closely with Customer Experience leadership and Harvey's central data team to ensure the org is equipped with the right instrumentation as we scale. This is a solo role. You won't have a team beneath you. You will need to be fluent enough in support analytics to hold the function independently, confident enough to push back on how metrics are framed, and fast enough to operate at Harvey's pace. WHAT YOU'LL DO - Own recurring reporting for Customer Experience — weekly, monthly, and QBR-ready — tailored to ops, leadership, and cross-functional audiences - Translate support data into clear narratives: what's happening, why, and what to do about it - Track and maintain north star metrics: cSAT, TTR by tier, QA scores, bug escalation rate to EPD, and First Response Time - Build and maintain self-serve dashboards that give the ops team and leadership real-time visibility into support performance - Partner with Support Systems to ensure Zendesk is instrumented to capture the data we need - Work with Harvey's central data team to connect support data to broader product and customer data sources - Identify and close data collection gaps — if we can't measure it, help define how we should - Design feedback loops that connect support signals to Product, Engineering, and Customer Success - Quantify the operational cost of product bugs, feature gaps, and onboarding failures - Contribute to QA analytics as the QA program matures - Track ticket deflection, AI/chatbot performance, and self-service effectiveness - Measure the impact of AI-driven support — containment rate, escalation rate from AI interactions, resolution quality — and surface findings that drive how we tune and invest in those tools - Support ad hoc analytical requests from the Support Operations Manager, Customer Experience leadership, and senior stakeholders WHAT YOU HAVE Required - 3–5 years of experience in analytics, with at least 2 years directly in support operations, customer success operations, or a closely adjacent function - Fluency in support platform data — you know how Zendesk (or equivalent) is structured, what data it produces, and what it doesn't - SQL proficiency — you can write complex queries against large datasets without hand-holding (CTEs, window functions, joins across schemas) - Dashboard experience — you've built and maintained operational dashboards in Looker, Tableau, Sigma, Omni, or equivalent - Reporting for multiple audiences — you know the difference between what a frontline manager needs and what a CFO needs, and you build accordingly - Strong data storytelling — you don't just present numbers, you write the narrative - Comfort operating solo — you don't need a team around you to deliver, and you don't need a ticket to tell you what to look at Strong Plus - Experience with Python for data manipulation or automation - Familiarity with dbt or similar data transformation tooling - Experience building or contributing to QA analytics programs - Background supporting enterprise SaaS or AI-native products - Experience working with Zendesk APIs or extracting data beyond standard reporting Key Attributes - AI-native: you use AI tooling actively in your analytical workflows — not as a novelty, but as a force multiplier - Pace: you move in hours and days, not weeks. You surface findings before anyone has to ask - Judgment: you know which metrics matter and which are vanity. You push back when framing is wrong - Clarity: your outputs are direct, jargon-free, and actionable. You write for the reader, not yourself - Ownership: you treat Customer Experience analytics as your problem to solve, not a ticket queue to process COMPENSATION $112,000 - $168,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922]. #LI-ML1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Требования: — Опыт работы с WinForms от 2 лет. — Опыт участия в разработке монолитных проектов (не микросервисов) критичен. — Наличие высшего образования. — Не менее 5 лет опыта коммерческой разработки. — Опыт сопровождения и доработки масштабных legacy‑проектов. — Понимание принципов объектно‑ориентированного программирования (ООП) и навыки проектирования поддерживаемых объектных моделей. — Опыт создания Windows‑служб и многопоточных приложений. Задачи: — Расширение и совершенствование функционала WMS‑системы. — Создание и сопровождение программного обеспечения для терминалов сбора данных. — Разработка и техническая поддержка Windows‑служб. — Проектирование устойчивой и поддерживаемой объектной модели с учётом дальнейшего развития системы. — Рефакторинг и модернизация масштабных legacy‑решений.

Location: United Kingdom Brainlabs is the independent, founder-led agency building the future of media. We have over 1000 Brainlabbers based across the global, all united through the 12 principles laid out in our Culture Code. We're full-service, with people and AI agents working side by side, all aligned to one thing: maximizing our clients' revenue through a genuinely scientific approach to media. If you want to help play your part in achieving this for the world's biggest brands in an environment that will support and challenge you in equal measure, this is where you do it. So you’re interested in becoming a Client Partner? Let's dive into what that means: This role helps to build high-value, long-term relationships with clients. From winning new clients through to growing existing clients you will focus on delivery indispensable client relationships and performance. You represent Brainlabs as a ‘window’ through which excellent strategy, planning and media solutions are delivered. You run the client account with flawless execution, being a key stakeholder for the client. You deliver high quality client delivery and responses and commercial success for Brainlabs. In this role you will: Pitch and help win new clients in your area of sector/vertical expertise. Help deliver strategic client growth plans for your clients, growing additional client revenue by up/cross-selling Brainlabs solutions, products and services, tailored to your client vertical. Understand your clients business and ensure the SOW is fulfilled. Exercise judgement in creating solutions for clients. Develop your portfolio of client case studies and articles promoting Brainlabs solutions. Actively anticipate client challenges and build tailored strategy, planning and activation solutions. We’re looking for someone who: Has significant experience of delivering full service strategy, planning and activation solutions to clients. Has a media agency background. Has proven client leadership skills and are already be a trusted advisor to a number of clients. Has applied knowledge of how marketing/media effectiveness links directly to business growth and financial success for clients. Is a great storyteller and presenter with proven pitch experience. Is a brilliant communicator, relationship builder and capable of translating challenges into real media solutions. Is a natural problem solver who enjoys providing solutions for clients. Understands full end-to-end workings of a full-service media agency and how component parts work to deliver an integrated solution. And this is what success looks like in the role: You will live our culture code every day! You’ll become an indispensable trusted, strategic adviser to your clients. Award wins for your client solutions Minimum 7+ TRR scores or CSAT Internal profitability metric hit such as DLM, revenue targets A growing portfolio of revenue across your client or portfolio of clients Evidence of broad revenue sources for your client via multiple Brainlabs products Increasing profile in the media world in your sector/marketing prompting Brainlabs and your client success Be revenue hungry and pitch successfully Make your client stakeholders famous and successful! What happens next? We know searching for a job is tough and that you want to find the best career and employer for you. We also want to ensure that this position is the best fit for both you and us. Therefore, you will participate in a comprehensive interview process that includes skills interviews with our team. The goal of this process is to allow you to get to know us as we learn more about you. A note on our offices: We pride ourselves in being a company with an office-centric culture and, for the majority of roles we expect people to be in commuting distance of the office and come in for around 3 days per week. Brainlabs actively seeks and encourages applications from candidates with diverse backgrounds and identities. We are proud to be an equal opportunity workplace: we are committed to equal opportunity for all applicants and employees regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion, or belief, and marriage and civil partnerships. If you have a disability or special need that requires accommodation during the application process, please let us know! For details regarding our data processing activities, please refer to our Candidate Privacy Notice Protect Yourself from Job Scams: We've been made aware of fraudulent job offers circulating in Brainlabs' name. Your safety is our priority, so please stay vigilant. Brainlabs will never ask you to transfer money, pay for a job opportunity, or request sensitive information such as Social Security numbers, banking details, or passwords via email, WhatsApp, or unsecured channels. Our official hiring communications only come from verified email domains (@brainlabsdigital.com, @brainlabs.ai, @exverus.com, @jacknimble.com.au, @sparro.com.au) and trusted platforms including Greenhouse, Upwork, Yuno Juno, and Remote. If you receive a suspicious message claiming to be from Brainlabs, do not engage. Instead, forward it immediately to security@brainlabsdigital.com . We're committed to protecting our community and ensuring a safe candidate experience. Thank you for your vigilance.

Location: Dubai, United Arab Emirates Müller's Solutions is seeking a skilled Privileged Access Management (PAM) Engineer to design, implement, and manage PAM solutions, ensuring secure access to critical systems and compliance with policies. The ideal candidate has hands-on experience with Delinea products such as Secret Server, Privilege Manager (EPM), Remote Access Service (PRA), and capabilities in password management, session monitoring, and privileged account governance. They will collaborate with infrastructure, security, application, and operations teams to maintain PAM controls aligned with cybersecurity best practices. Key Responsibilities: Design, deploy, and maintain Delinea PAM solutions to secure privileged accounts across the enterprise. Develop and enforce privileged access policies ensuring compliance with security standards. Monitor access activities, analyze logs, and respond to security incidents. Collaborate with IT, security, and audit teams to implement access controls and workflows. Perform regular audits of privileged accounts to identify and mitigate risks. Provide technical support, training, and documentation for PAM tools and best practices. Integrate Delinea PAM with Microsoft Active Directory, Entra ID, LDAP, MFA, SIEM, and ITSM platforms. Automate account onboarding, configure APIs, connectors, and support scripting for PAM administration. Conduct discovery, onboarding, and migration of privileged accounts from legacy systems. Implement PAM controls aligned with cybersecurity frameworks; support audit and compliance efforts. Provide Level 2/3 support, troubleshoot issues, monitor platform performance, and participate in on-call duties. Develop HLD/LLD documentation, implementation guides, SOPs, and conduct knowledge transfer sessions. Requirements Requirements: Mandatory • Minimum 5-8 years of IT/Cybersecurity experience. • Minimum 3 years hands-on experience with Delinea PAM solutions. • Experience implementing PAM solutions in large enterprise environments. • Experience with Active Directory, MFA, and Identity integrations. • Experience onboarding privileged accounts across Windows, Linux, databases, network devices, and applications. Education • Bachelor's Degree in Computer Science, Information Technology, Cyber Security, or related field. Certifications (Preferred) At least one of the following: • Delinea Certified Administrator (Preferred) • Delinea Secret Server Certification • Delinea Privilege Manager Certification • Microsoft Certified Certifications • CISSP (Preferred) • CISM (Preferred) • Security+ (Preferred) Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.

Location: Remote Workplace: remote About Distru Distru is the #1 ERP in the cannabis industry with $15B in sales processed through our platform. We've built a battle-tested ERP and B2B eCommerce platform that powers inventory, manufacturing, sales, and logistics, and we're now building AI infrastructure on top of it to give commercial businesses their all-in-one AI stack. We're growing and profitable, with 5/5 stars on Glassdoor. Our investors include Felicis Ventures, Global Founders Capital, Poseidon Asset Management, and Village Global, who have funded companies such as Shopify, Cruise, HelloFresh, Facebook, Slack, and Opendoor. Get to know the team, our culture and our full benefits at distru.com/careers! The Role AI assistants like Claude and ChatGPT are seeing record adoption at work, and they're only as useful as the data they can reach. For our customers, that data lives in Distru. We believe the system of record has never been more valuable, so we're building Distru headless-first: unified access to ERP data, deep MCP and AI assistant integrations, agents embedded in Distru, and a seamless experience between the ERP and the AI tools our customers already use. You'll own and evolve Distru's AI product suite, including: MCP: connect AI assistants like Claude and ChatGPT directly to Distru data Agent Builder: build agents that run inside Distru, with workflow support for multi-step processes Unified Data Engine: unify ERP and business data into one layer that AI can query and act on And more… We're in the early stages, so you'll define the product from the ground up and make strong, opinionated calls on what we build and where it goes next. The AI space moves fast and the specifics will change, so this vision is something you'll mold. You'll report to the executive team and work closely with engineering, design, GTM, and customer success. What you'll do Product execution Gather customer feedback directly and through CS and sales, then deconstruct it into system-level AI features that benefit the wider user base and scale with future additions Prioritize the roadmap and timeline around the work with the most revenue impact Write PRDs with thoughtful UX designs, ready for the engineering team to execute on Product ownership Own features from inception to release, iteration, and continued maintenance Define and measure the success of every feature you're responsible for. You are the CEO of every feature you touch. Own the knowledge base, MCP docs, and go-to-market content for your features, and enable marketing and sales on everything you ship Cross-functional leadership Work closely with engineering, GTM, sales, and CS. You're the bridge that pulls insights from every department together and keeps the product moving. What success looks like at 6 months You've shipped at least one AI-native feature to production with measurable user adoption The product team and engineers trust you to write well-thought-through PRDs You own a part of the Distru product and are the go-to person for it across the company What we look for AI fluency For every AI role, we look for three things: Tool fluency: your setup is AI-forward and you have opinions on which tools to use (and not use). You go beyond prompting ChatGPT or Claude and have built your own skills, agents, or workflows. Workflow fluency: you can break a PM process into human steps, AI steps, and hybrid steps, and explain what you chose to automate, what you kept human, and why. Build fluency: you've shipped AI features that hold up in the real world, with nuanced workflows, different user personas, and users who aren't AI fluent. You know when AI feels natural versus forced, and you can defend the calls you made. You use AI tools daily and can tell us specifically where your fluency is strong and where you're still building it. Must have 3+ years in product management Product ownership: you've owned at least one significant AI feature or product end to end, from an ambiguous problem statement through launch and iteration, with measurable outcomes UX proficiency: you've created intuitive products that abstract away complexity for the user, without the need for a designer Technical fluency: you're comfortable with engineering concepts such as SQL, telemetry, agentic harnesses, subagents, and RAG Clear communication: you convey your thinking briefly and clearly Tooling: experience with product management tooling (Notion, Miro, Claude, Hotjar, LangSmith, etc.) Strong signal Background in supply chain, ERP, CRM, B2B marketplaces, or accounting Experience using Claude Code (or similar coding tools) to build products on your own Familiarity with agentic systems and multi-agent orchestration Experience in early-stage startups (0–50 headcount) How we work We love building with AI. Trying new models the week they drop, building agents for fun, and forming strong opinions on what works. We invest in it with company-wide AI growth with classes and workshops, AI demo days, AI hackathons, and access to best-in-class models and tools. We ship fast. We expect PMs to be comfortable with the pace of a startup. We care about edge cases and details. Our customers' SOPs are nuanced, and details matter when you're handling their inventory and finances. You'll build on what we've learned. You'll have access to the team's combined AI knowledge and the processes and skills we've built. For the full picture of our culture and who thrives here, see distru.com/careers . Benefits Our careers page is the best way to get to know us: the full benefits, our yearly offsites, who thrives here, and what the team says about working at Distru. Here are a few highlights (exact benefits vary by country and employment type): Fully remote across 4 continents Employee-friendly option terms: after 2 years, a 10-year window to exercise if you leave 18 days PTO + 11 holidays (sick days don't count toward PTO) Medical, dental, vision + 401(k) for US employees The best AI tools available and a generous AI stipend for everything else Yearly in-person team offsites Interview process Intro call (30 min): your background, what you've owned, and the most challenging AI product you've worked on Product experience (45 min): a deep dive into a complex product you've owned and a PRD you're proud of AI fluency (30 min): a screen-share show and tell of something you've recently built with AI, and a look at your AI workflow Product exercise (take-home, 2–4 hours over 2–3 days): turn a set of user requests into a single PRD, working with the team in a shared Slack channel Exercise review (60 min): walk the team through your decisions, trade-offs, and what comes after the PRD References and offer   Distru was formed by an environment of mutual respect and trust made up by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by law. We believe that diversity and inclusion among our team members is critical to our success and we proactively strive to recruit, develop and retain the best and brightest people from the most diverse candidate pools we can find all over the world.   #LI-RC1 Where you land in the range depends on your experience and skills.

Location: Gurgaon, India Workplace: hybrid About Welocalize  Welocalize, a Welo Global brand, serves localization teams through AI-enabled multilingual content solutions that enable enterprises to operate and scale globally. Welocalize combines AI, automation, and human expertise to support enterprises in more than 300 languages, enabling accurate, culturally aligned, and compliant multilingual content at scale.   Welocalize’s Opal Platform comprises patented technology designed to automate multilingual content and improve workflow performance for enterprises. Opal functions as an agentic system that orchestrates AI, automation, and human expertise to coordinate content workflows across the lifecycle, improving speed, scalability, and operational control for global enterprises. These solutions operate within a secure and compliant environment supported by seven ISO certifications. Welocalize is headquartered in New York with offices worldwide. welocalize.com Roles and Responsibilities JOB OVERVIEW As a Linguist, you will be responsible for delivering high-quality localization services, including translation, post-editing, proofreading, and linguistic review activities across various projects. Your focus will be on producing natural, accurate, and culturally appropriate content in Hindi while ensuring alignment with the source text's intent, tone, and communication objectives. You will work on a diverse range of content types, such as marketing, user interface strings, legal documentation, training materials, presentations, and multimedia assets. The role requires strong linguistic judgment to adapt content effectively for the target audience while maintaining consistency, quality, and adherence to client-specific guidelines. Depending on project needs, you may also be involved in content creation, transcreation, and terminology management. Success in this role requires excellent command of both English and Hindi, strong attention to detail, and the ability to balance linguistic accuracy with audience engagement. Familiarity with CAT tools, localization workflows, and quality assurance processes is essential. The ideal candidate demonstrates ownership, effective communication skills, adaptability, and a commitment to delivering high-quality results in a fast-paced environment. The following is a non-exhaustive list of responsibilities and areas of ownership for this role: MAIN DUTIES Perform translation, post-editing, copy-editing, and proofreading tasks between English and Hindi using designated translation and localization tools. Handle a wide range of content types, including marketing materials, UI strings, creative content, legal content, and other localized assets, adapting the level of creativity as required. Review and understand project requirements, target audience expectations, and machine translation (MT) quality before starting assignments. Effectively utilize CAT tools and other supporting platforms required for localization work, such as query management systems and UI review tools. Adhere to established workflows and processes, including raising queries, reporting issues, and proactively communicating risks or blockers to relevant stakeholders. Ensure compliance with client-specific style guides, terminology databases, linguistic standards, and quality requirements. Continuously improve performance by incorporating feedback received through internal and external quality evaluations. Monitor personal quality metrics and error trends, and actively work on identified improvement areas. Participate in internal training sessions, knowledge-sharing initiatives, and client-led training programs. Contribute to error review and arbitration discussions to support quality improvement and consistency. Meet defined productivity, quality, and turnaround-time targets. Attend internal quality meetings and client quality review calls, contributing constructively to discussions and action plans. Demonstrate a growth mindset by regularly assessing skill gaps and seeking guidance from language leads and management to enhance performance and professional development. REQUIREMENTS Bachelor’s degree in Translation, Applied Languages, Linguistics, Literature, Journalism, Communications, or a related field preferred. Native or near-native proficiency in Hindi and strong command of English. Experience or demonstrated interest in creative localization, translation, transcreation, copywriting, content writing, or Hindi content creation. Exposure to blogging, video scripts, voice-over scripts, web content, marketing communications, magazines, newspapers, or digital media content is an advantage. Fresh graduates with exceptional language skills and a passion for creative writing are encouraged to apply. Strong comprehension skills in English with the ability to accurately translate, transcreate, post-edit, copy-edit, and proofread content according to client requirements and target audience needs. Excellent written Hindi with a keen eye for grammar, style, consistency, and linguistic accuracy. Ability to identify, analyze, and resolve linguistic, terminology, and localization-related issues. Familiarity with CAT tools and localization workflows; experience with industry-standard localization platforms is a plus. Strong verbal and written communication skills. Detail-oriented mindset with a commitment to delivering high-quality, error-free work. Positive attitude, willingness to learn, and openness to constructive feedback. Ability to collaborate effectively in a team-oriented environment while managing individual responsibilities. Education Level  • University degree in Translation/Applied Languages/Linguistic Studies or equivalent combination of education and experience Experience  • Native fluency in TARGET language • Fluency in English, both written and spoken, in a variety of registers • Experience in translation/localization/editing or content writing • Thorough understanding of the localization process • Good user experience of standard software, such as Windows and Office applications • Good user experience of standard CAT tools, e.g. XTM, SDL Studio and issue tracking and query management tools, e.g.JIRA Other Skills • Ability to learn new localization tools and applications quickly • Excellent interpersonal, written and verbal communication skills • Ability to work with tight deadlines • Ability to give clear, concise and constructive feedback • Ability to effectively present information and respond to questions from groups of managers, clients, customers, linguists • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. •Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Ability and willingness to train/teach others and pass on knowledge • Ability, willingness and experience in communicating positively with customers at various levels • Ability to work in hybrid team

Location: Morocco; Tunisia; France; Belgium; Canada About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from high-growth startups to established tech platforms across SaaS, MarTech, FinTech, and EdTech. Unlike traditional agencies, we place you directly into high-impact roles where your work drives real outcomes. About the company Our client is a premier engineering design services firm dedicated to helping high-tech organizations accelerate their product roadmaps. By providing scalable expertise and precision-driven development, the team turns complex technical visions into market-ready realities. They serve as a strategic partner for businesses looking to overcome engineering barriers and deliver revenue-generating features with quality and speed. The team fosters a collaborative and empowered work environment where integrity and outside-the-box thinking are highly valued. With a culture built on communication and accountability, the firm emphasizes a healthy work-life balance and provides flexible work options to ensure long-term employee satisfaction. Beyond their technical excellence, they are deeply committed to community impact and outreach. This is an ideal environment for passionate professionals who want to work on diverse, innovative projects while contributing to a supportive and mission-driven organization. Job Type: Full-time (Independent Contractor) Job Summary As this company undergoes a rapid scale-up phase, we are looking for a high-velocity Technical Recruiter to bridge the gap between complex engineering needs and top-tier talent. This is a critical role within an engineering services firm where speed, technical literacy, and persistence are the keys to success. You will be responsible for navigating the high-tech landscape to identify, engage, and place specialized experts who help our clients accelerate their product roadmaps. If you thrive in a fast-paced environment and have a "hunter" mentality for technical talent, this role offers the opportunity to be a cornerstone of our growth. Key Responsibilities Deep-dive into technical requirements to understand specific tech stacks, tools, and environments for diverse engineering roles. Drive high-volume sourcing and outreach, maintaining a KPI of at least 2 quality submissions per day. Execute rapid-response recruitment, ensuring given roles are fulfilled within a 48-hour window. Manage the full-cycle recruitment process within the ATS, from initial sourcing and screening to coordination and offer stages. Conduct structured, competency-based interviews to assess technical proficiency and cultural alignment. Execute aggressive outbound strategies including cold calling and LinkedIn outreach to engage passive candidates. Collaborate closely with hiring managers and technical teams to ensure perfect alignment on candidate profiles. Maintain meticulous documentation of interview outcomes and recruiter notes to ensure a seamless candidate experience. Requirements 3 to 5 years of experience in Technical Recruiting, specifically within IT, software, or engineering domains. Proven track record in a SaaS, Tech, or Consulting environment. Mastery of outbound sourcing techniques, including cold calling and advanced LinkedIn search. Professional fluency in English with excellent verbal and written communication skills. Ability to work a strict 9-5 schedule in the EST timezone. High proficiency with Microsoft Office Suite. Strong organizational skills with the ability to manage multiple open requisitions simultaneously under tight deadlines. Nice-to-Haves Proficiency in French (written and verbal). Experience using Loxo as an ATS. Direct experience in contract negotiation. Background or familiarity with the Telecommunications sector. Benefits 🌍 Fully remote role with flexible working environment 🚀 Work with high-growth international companies across tech sectors 📈 Clear progression path within a performance-driven team 🎯 High ownership and autonomy in your day-to-day work

Location: Toronto, Ontario, Canada Workplace: Hybrid ABOUT SENTRY Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building. Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future. ABOUT THE ROLE At Sentry, Support is an engineering discipline. Our customers are the greatest technical minds in the world—developers at elite enterprises building the future of software—and they deserve answers that go deeper than a knowledge base link. We are architecting the Technical Support engine. We’re looking for a veteran engineer to help us redefine the standard of technical support by combining deep human expertise with autonomous agentic systems. You are a debugger of both code and systems. You will treat support volume as a data signal to build automated resolution paths, ensuring our human engineers only touch the most complex, high-impact architectural puzzles. Sentry Support Engineers aren't just clearing queues; they are Orchestrators. You will engage with our users across GitHub, Discord, and our internal systems, while acting as the Technical Lead for our Agentic Ops. You ensure that when a developer asks a complex question, our systems have the right context and a seamless "Human-in-the-Loop" path to you when deep, nuanced expertise is required. IN THIS ROLE YOU WILL Master the Sentry Ecosystem & Support Elite Developers - Deep-Dive Debugging: Perform root-cause analysis on complex issues and distributed tracing gaps across polyglot environments. - Support the Great Minds: Act as a strategic consultant for senior engineers at our largest enterprise customers, solving high-stakes architectural challenges that push the boundaries of observability. - Troubleshoot SDK Implementations: Go deep into the source code of Sentry’s SDKs to help developers instrument complex frameworks and custom environments. - Engineering Feedback Loop: Serve as the bridge between the world's best developers and our product teams, using data from your systems to prioritize high-impact platform fixes. Engineer Agentic Operations (The Scaling Engine) - Deterministic Support Paths: Engineer the logic that powers our support agents, moving beyond probabilistic guesses to high-fidelity, autonomous resolutions. - Knowledge Engineering: Build the right context into our systems so they can resolve issues consistently and indefinitely. - Agentic Tooling Development: Use MCP (Model Context Protocol) and Sentry’s internal APIs to build "skills" for our agents, allowing them to perform complex lookups or state-checks autonomously. - The Seer Philosophy: We’ve already proven AI can handle autonomous production fixes with Seer. You will apply that same philosophy to the support lifecycle—moving us from a "Help Desk" to an "Autonomous Resolution Engine." YOU’LL LOVE THIS JOB IF - You love eliminating Non-scalable effort: you enjoy automating repetitive work and take pride in building systems that save time and effort. - You’re a Full-Stack Troubleshooter: You enjoy jumping from a React frontend issue to a Python backend trace to a CI/CD pipeline failure in a single afternoon - You Value Evidence-Based Support: You prefer looking at data trends over anecdotal evidence to decide where to build automation next. - You’re a Developer Advocate: You want to guide the industry on how elite engineers and AI co-exist in a high-density technical ecosystem. QUALIFICATIONS - 4+ years of experience in technical support engineering, systems engineering, or software development, with a track record of solving high-complexity SaaS problems. - Strong Coding Foundations: Mastery of Python, JavaScript, Java, or Ruby. You are comfortable reading SDK source code and identifying bugs in production-level repositories. - Systems Depth: Deep understanding of distributed systems, microservices, APIs, and the "path of a pixel" from frontend to database. - AI & Automation Literacy: Practical familiarity with LLM orchestration (RAG, context windows, system prompts) and a critical eye for where AI succeeds versus where it requires human intervention. - Exceptional Communication: The ability to explain complex architectural concepts to a human and write precise "system instructions" for an AI. BONUS QUALIFICATIONS - Open Source Contributor: An active presence on GitHub or experience maintaining open-source libraries. - Former Software Developer: You’ve spent time in the trenches as a full-time dev and know exactly what keeps our customers up at night. The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $100,000 to $125,000 CAD. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs. EQUAL OPPORTUNITY AT SENTRY Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io. Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.