Location: Staten Island, United States; Brooklyn, United States
Workplace: on-site
MUST HAVE PRIOR GASTROENTEROLOGY EXPERIENCE
Schedule:
Monday–Friday, 9:00 a.m.–5:00 p.m.
Excellent work-life balance: This is a fully office-based position with no hospital call, evenings, weekends, or holiday shifts.
A well-established gastroenterology practice is seeking an experienced Nurse Practitioner to join its outpatient team.
The ideal candidate will have direct GI experience in an outpatient practice or clinic setting. Candidates with hospital experience may also be considered if their background includes substantial outpatient GI clinic work.
Responsibilities
Evaluate and manage patients with gastrointestinal conditions
Conduct patient consultations, examinations, and follow-up visits
Develop treatment plans in collaboration with physicians
Review laboratory results, imaging, and other diagnostic information
Educate patients about their conditions and treatment plans
Maintain accurate and timely clinical documentation
Licensed Nurse Practitioner in New York State
Previous gastroenterology experience required
Outpatient or GI clinic experience required
Spanish-language skills are a plus
Strong clinical judgment and communication skills
Ability to work effectively within a collaborative practice
ОфисStaten Island, United States; Brooklyn, United States
Location: Brooklyn, United States; Staten Island, United States
Workplace: on-site
MUST HAVE PRIOR GASTROENTEROLOGY EXPERIENCE
Schedule:
Monday–Friday, 9:00 a.m.–5:00 p.m.
Excellent work-life balance: This is a fully office-based position with no hospital call, evenings, weekends, or holiday shifts.
Open to New Graduates and Experienced Professionals
At Resourceful Talent Group, we’re passionate about helping others succeed. Our mission is to find the perfect fit for clients and candidates every single time. No matter how unique or tough the task may be, we pair quality talent with the right team, and we do it with speed.
We're currently recruiting for a
Gastroenterologist
for our client with a Private Practice in the New York City Metropolitan Area.
Job Highlights:
Client: Private Practice with locations across NYC
Salary Guarantee: $450K + INCREDIBLE INCENTIVES!!!
Incentive of 60% GI / 40% Practice - If GI generates $1M then compensation for GI is $600K - Average earnings for GI at this practice!!
Variety of locations in quality areas across NYC, and a growing practice with an excellent reputation
Tight-knit practice with over 6 GI’s and operating for 10+ years. Significant financial opportunities!
Signing bonus upon signing and start!
New York City Highlights:
Top Medical Centers: Prestigious hospitals, research facilities offer cutting-edge opportunities.
Diverse Patient Mix: Wide range of cases, cultural experiences enhance practice.
Networking Hub: Conferences, institutions foster collaboration, career advancement opportunities.
Urban Lifestyle Benefits: Access to amenities, entertainment, enriching work-life balance.
Emerging Healthcare Landscape: Growing medical centers, community-oriented care opportunities.
* Doctor of Medicine (MD) or Doctor of Osteopathy (DO)
* Active licensure to practice medicine in the state of New York
* Board certification or eligibility for certification in Gastroenterology
ОфисBrooklyn, United States; Staten Island, United States
Location: Canada (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote position. We are seeking candidates in US and Canada (EST/CST time zones)
The Opportunity
About Grafana Frontend
The Grafana Frontend group is responsible for the end to end user experience on Grafana the observability product and Grafana the platform used by many engineers to build plugins. Our squads are responsible for dashboards, data visualization and manipulation, navigation across the ecosystem, sharing experience, content search,organisation and more.
You'll also have the opportunity to work across the Grafana Frontend team and partner with other squads within the Grafana department to drive innovation and solve complex engineering challenges.
The squad: DataViz
We build and evolve the Grafana Visualizations. We want to give our users the ability to visualize their data in a way that’s easy to set up and understand, so they can pull out interesting and valuable insights.
Some of our recent projects include:
Externalisation of our core visualization to be independently releasable and remove interdependencies
GraphViz
: Visualize relationships, flows, and architectures using the Graphviz DOT language with live metrics from any Grafana data source.
Raising the bar on quality and reliability: improving our test coverage, introduce a new testing strategy and tooling for visual regressions
Refresh the look and feel of our existing
visualizations
. E.g
Table
and
Gauge
Our work is open source, you can browse
grafana/grafana on GitHub
directly to see how we build our software. Our stack is primarily Typescript, React, and
uPlot
and
eCharts
for our visualisations.
What you’ll be doing
Lead multi-quarter technical initiatives from problem framing through rollout. Including getting user feedback and measuring whether what you shipped actually worked
Mentor and collaborate with other engineers. Raise the engineering bar through code review, design feedback, pairing on hard problems, and writing that leaves the team better than you found it.
Participate in on-call for the services you help build, and be a force multiplier in incident response and post-incident learning.
Provide technical support in customer escalations and help us identify areas of high friction to address.
Cross-squad collaboration: Represent the team's work outside the team, write the design proposals, run the demos, and make the case for our roadmap in cross-team discussion.
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What makes you a great fit:
We highly value those who are
intellectually curious
, who
default to transparency
, possess a high
bias towards action
, and who are also
kind and enjoy working as a team
.
Technical leadership
. You have solid experience leading teams through projects, mentoring other engineers and serving as a force-multiplier. You communicate clearly in a fully remote, asynchronous environment.
You
take responsibility for operating the software you have built
. You have experience being on-call, supporting software in production, ensuring reliability and responding to incidents as needed.
You
enjoy working on complex solutions
, building production software systems. You’re a self-starter, capable of tackling complex engineering problems with minimal supervision.
User focus and pragmatism
. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate.
AI experience with a practical mindset
: You’re familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory.
You
care about our community
of users and contributors and are keen to be an active Grafana Community Contributor.
Bonus points for:
Open-source contribution or maintainership, and comfort engaging a community in the open.
Have an active interest in observability (Metrics, Logs and Traces) and have experience with tools like Grafana, Prometheus, or other observability platforms.
Experience as an on-call user of Grafana, Prometheus, Loki, or Tempo in a previous role (or on a homelab).
Experience in a fully remote, globally distributed team.
In Canada, the compensation range for this role is $186,368 - $223,642 CAD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: United States (Remote)
Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at
grafana.com
and follow us on
LinkedIn
and
X
.
We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.
You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.
This is a remote position. We are seeking candidates in US and Canada (EST/CST time zones)
The Opportunity
About Grafana Frontend
The Grafana Frontend group is responsible for the end to end user experience on Grafana the observability product and Grafana the platform used by many engineers to build plugins. Our squads are responsible for dashboards, data visualization and manipulation, navigation across the ecosystem, sharing experience, content search,organisation and more.
You'll also have the opportunity to work across the Grafana Frontend team and partner with other squads within the Grafana department to drive innovation and solve complex engineering challenges.
The squad: DataViz
We build and evolve the Grafana Visualizations. We want to give our users the ability to visualize their data in a way that’s easy to set up and understand, so they can pull out interesting and valuable insights.
Some of our recent projects include:
Externalisation of our core visualization to be independently releasable and remove interdependencies
GraphViz
: Visualize relationships, flows, and architectures using the Graphviz DOT language with live metrics from any Grafana data source.
Raising the bar on quality and reliability: improving our test coverage, introduce a new testing strategy and tooling for visual regressions
Refresh the look and feel of our existing
visualizations
. E.g
Table
and
Gauge
Our work is open source, you can browse
grafana/grafana on GitHub
directly to see how we build our software. Our stack is primarily Typescript, React, and
uPlot
and
eCharts
for our visualisations.
What you’ll be doing
Lead multi-quarter technical initiatives from problem framing through rollout. Including getting user feedback and measuring whether what you shipped actually worked
Mentor and collaborate with other engineers. Raise the engineering bar through code review, design feedback, pairing on hard problems, and writing that leaves the team better than you found it.
Participate in on-call for the services you help build, and be a force multiplier in incident response and post-incident learning.
Provide technical support in customer escalations and help us identify areas of high friction to address.
Cross-squad collaboration: Represent the team's work outside the team, write the design proposals, run the demos, and make the case for our roadmap in cross-team discussion.
We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google.
What makes you a great fit:
We highly value those who are
intellectually curious
, who
default to transparency
, possess a high
bias towards action
, and who are also
kind and enjoy working as a team
.
Technical leadership
. You have solid experience leading teams through projects, mentoring other engineers and serving as a force-multiplier. You communicate clearly in a fully remote, asynchronous environment.
You
take responsibility for operating the software you have built
. You have experience being on-call, supporting software in production, ensuring reliability and responding to incidents as needed.
You
enjoy working on complex solutions
, building production software systems. You’re a self-starter, capable of tackling complex engineering problems with minimal supervision.
User focus and pragmatism
. You break complex problems into short feedback loops: analyze, design, deliver an MVP, learn, iterate.
AI experience with a practical mindset
: You’re familiar with AI technologies and frameworks, and you focus on delivering high-quality solutions that work in the real world, not just in theory.
You
care about our community
of users and contributors and are keen to be an active Grafana Community Contributor.
Bonus points for:
Open-source contribution or maintainership, and comfort engaging a community in the open.
Have an active interest in observability (Metrics, Logs and Traces) and have experience with tools like Grafana, Prometheus, or other observability platforms.
Experience as an on-call user of Grafana, Prometheus, Loki, or Tempo in a previous role (or on a homelab).
Experience in a fully remote, globally distributed team.
In the United States, the compensation range for this role is $174,986 - $209,983 USD. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.
Why You’ll Thrive at Grafana Labs:
100% Remote, Global Culture -
As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization
– Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication
– Expect open decision-making and regular company-wide updates.
Innovation-Driven
– Autonomy and support to ship great work and try new things.
Open Source Roots
– Built on community-driven values that shape how we work.
Empowered Teams
– High trust, low ego culture that values outcomes over optics.
Career Growth Pathways
– Defined opportunities to grow and develop your career.
Approachable Leadership
– Transparent execs who are involved, visible, and human.
Passionate People
– Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding
- We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key
- We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.
*We will comply with local legislation where applicable.
Equal Opportunity Employer:
Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.
Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.
#LI-Remote
For information about how your personal data is used once you’ve applied to a job, check out our
privacy policy
.
Location: Boston, MA; San Francisco, CA | New York City, NY; Seattle, WA; Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As Manager, Customer Success – Cyber, you'll lead the Customer Success Managers who cover our cybersecurity accounts: the security, identity, cloud, data protection and observability vendors building on Claude across API, Claude Code, Cowork and other surfaces, both inside their own engineering and security organizations and embedded in the products they sell to their customers. You'll directly coach and develop a team of Customer Success Managers while keeping strategic oversight of the highest-impact engagements in the segment. This role demands exceptional people leadership combined with deep product knowledge, cybersecurity domain expertise and customer success acumen to guide your team in maximizing customer value, driving consumption, and expanding our footprint across enterprise accounts. You'll be instrumental in building scalable CS processes, methodologies, and playbooks that will define how we grow and mature as an organization.
Responsibilities:
Directly manage and develop a team Customer Success Managers supporting strategic cybersecurity accounts across all Anthropic products (API,
Claude.ai
, Claude Code)
Coach team members on customer success best practices, including change management and adoption strategies, value realization, and expansion methodologies across our product suite
Provide cybersecurity subject matter expertise to cyber customers and the CSMs supporting them: bring domain knowledge of security operations, detection and response, identity, cloud and data protection to customer engagements, and coach the team on how cyber vendors build, buy and embed AI so they can engage credibly with CISOs, CTOs and principal engineers
Drive team accountability to core CS metrics: expansion (consumption growth, cross-sell/upsell opportunity identification), customer health scores, retention (NRR), and customer satisfaction (CSAT)
Join strategic customer engagements and escalations, demonstrating executive presence with C-level stakeholders at leading cybersecurity companies
Build and refine scalable CS processes including success planning frameworks, QBR templates, and expansion playbooks
Partner closely with Sales to identify expansion opportunities, facilitate smooth handoffs, and ensure aligned account strategies
Collaborate cross-functionally with Product, Engineering, and Marketing to advocate for customer needs and drive product adoption
Contribute to hiring, onboarding, and training initiatives as the Customer Success organization scales
Establish and nurture an AI-first, innovation-focused team culture, improving team processes and deepening team hands-on expertise
Conduct regular 1:1s, performance reviews, and career development planning for direct reports
Own portfolio-level planning and forecasting, including renewal risk mitigation and expansion pipeline development
Serve as escalation point for at-risk accounts and complex customer situations within your team's portfolio
Develop customer advocacy programs including case studies, testimonials, and reference architecture development
Champion responsible AI deployment practices with customers and represent Anthropic's values in all customer interactions
You may be a good fit if you have:
7+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience
Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies
Cybersecurity experience: time spent working with or inside cybersecurity companies, or in a security-adjacent domain (security operations, detection and response, identity, cloud or data security), with the fluency to act as a credible subject matter expert for cyber customers and your team
Experience managing customer portfolios at enterprise scale, including accounts with $1M-$100M+ annual contract values
Strong understanding of both consumption-based and seat-based business models, with proven ability to drive adoption, expansion, and value realization across different pricing structures
Technical fluency to understand AI/ML products, navigate technical conversations, and coach teams on product capabilities across multiple offerings
Strong executive presence and ability to represent Anthropic with customer technical and business leaders
Strong business acumen with ability to articulate value, calculate ROI, and drive customer business outcomes
Ability to balance strategic thinking with tactical execution and context-switch between coaching, customer engagement, and operational planning
Experience building CS processes, playbooks and operational frameworks, using data to drive team and customer outcomes
Demonstrated ability to coach customer success professionals and systematically improve team performance against KPIs
Track record of achieving team targets for expansion, retention and customer satisfaction
Passion for responsible AI development and helping customers transform their businesses with cutting-edge technology
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$265,000
—
$320,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Responsibilities:
— Develop high-quality features and improvements in React and TypeScript, focusing on maintainability and readability.
— Own features end-to-end across the UI, BFF, and async jobs, integrating with Java backend services.
— Integrate UI with backend services, consuming and shaping their APIs.
— Participate in design discussions and contribute to UI architecture, state boundaries, and API contracts.
— Build and maintain BFF endpoints using Node.js and Fastify for UI-specific data shaping.
— Design async flows for long-running analyses using BullMQ, ensuring retry-safe, idempotent jobs with clear UI status.
— Optimize data-heavy reporting views with virtualization, pagination, and backend aggregation.
— Use AI-assisted development tools (e.g., Claude CLI / Claude Code) efficiently, applying good judgment.
— Evaluate trade-offs considering simplicity, cost, stability, and performance.
— Collaborate with the team to break down work, estimate tasks, and deliver incrementally.
— Work closely with backend, product, and data teams for smooth feature integration.
— Engage actively in code reviews to maintain high-quality standards.
— Keep up with industry trends and suggest practical improvements.
Qualifications:
— 7+ years of hands-on frontend development experience with strong React and TypeScript skills.
— Experience owning frontend features end-to-end in production with clear separation of concerns and safe typing across API boundaries.
— Solid understanding of frontend performance and scalability including re-render costs, virtualization, pagination, and progressive loading.
— Comfortable working across frontend/backend boundaries, integrating with backend services and designing API contracts.
— Proficient with AI-assisted development tools, able to decompose complex tasks, supervise workflows, review generated code critically, and ensure correctness, security, testing, and maintainability.
— Experience with Vite (build configuration, code-splitting, developer experience) is a plus.
— Experience with SQL and NoSQL databases.
What we offer:
— Referral Program to help grow the team.
— Premium IT Equipment such as MacBook Pro or hardware of choice.
— Excellent work-life balance with flexible hours and full remote possible.
— Competitive compensation and benefits package.
— Opportunity to work alongside top experts worldwide contributing to the Java ecosystem.
Location: Austin, in-person
VP of Marketing
Location:
Austin, TX - In Office
Department:
Marketing
Reports To:
CRO
About inKind
inKind is transforming the way restaurants access growth capital and build relationships with their guests. Sitting at the intersection of hospitality, fintech, consumer technology, and loyalty, our platform helps restaurant operators grow while giving consumers a better way to discover, experience, and engage with restaurants.
We are entering our next stage of growth, and our ambition is significant: to establish inKind as the market-leading brand in dining and become one of the most recognized and relevant consumer brands in hospitality.
We're looking for a VP of Marketing who has experienced hyper-scale before - someone who understands what it takes to take a rapidly growing company and turn it into a category-defining, nationally recognized brand.
Role Summary
The VP of Marketing will own the strategy, execution, and continuous optimization of inKind's marketing function across growth, brand, lifecycle, acquisition, retention, content, partnerships, and product marketing.
This is a critical leadership role for the next stage of inKind's growth. We want someone who has seen and helped lead hyper-scale firsthand and understands how the marketing strategy, organization, channels, brand, technology, and operating model need to evolve as a company moves from high growth to true market leadership.
Your mandate is bigger than generating leads or running campaigns. You will help turn inKind into a market-leading consumer brand, creating the awareness, affinity, customer growth, and engagement required to make inKind synonymous with discovering and experiencing great restaurants.
This is not a role for someone who wants to operate purely at the strategy level. You will set the vision while remaining deeply involved in execution - understanding how channels perform, how consumers behave, where the funnel can improve, what the brand stands for, and where we should place our next bet.
You will combine brand building with commercial performance, ensuring every marketing investment contributes to sustainable growth and long-term brand equity.
What You'll Own
Hyper-Scale Growth
Build the marketing strategy required to drive inKind through its next paradigm of rapid growth.
Bring firsthand experience of what changes when a business moves from growth into hyper-growth - from channels and organizational structure to processes, technology, measurement, and brand investment.
Identify the growth engines capable of taking inKind from today's scale to the next order of magnitude.
Build repeatable, scalable acquisition and engagement models rather than relying on isolated campaigns.
Anticipate the capabilities, talent, systems, and infrastructure Marketing will need before growth creates the requirement.
Balance aggressive growth with disciplined economics and sustainable customer value.
Growth & Customer Acquisition
Own the overall strategy for consumer growth, acquisition, activation, engagement, and retention.
Build and continuously optimize a diversified acquisition strategy across paid, organic, referral, partnership, local, and emerging channels.
Establish clear performance expectations across the marketing funnel and identify opportunities to improve conversion at every stage.
Own key growth metrics including CAC, conversion, activation, retention, repeat behavior, frequency, and LTV.
Develop scalable growth loops that leverage inKind's restaurant network, consumers, partners, and product.
Test aggressively, learn quickly, and scale what works.
Build a Market-Leading Brand
Own the ambition of transforming inKind from a rapidly growing company into a nationally recognized, market-leading consumer brand.
Define and evolve the inKind brand strategy, positioning, voice, and creative direction.
Establish a clear point of view on what inKind should stand for in the minds of consumers.
Build awareness, consideration, preference, and affinity at scale.
Develop breakthrough campaigns and brand moments capable of expanding inKind beyond its existing audience.
Build a brand that consumers actively recognize, trust, talk about, and want to engage with.
Ensure brand investment and growth marketing work together rather than operating as separate disciplines.
Identify opportunities for inKind to define and lead its category.
Establish consistent and distinctive brand experiences across product, digital, social, restaurant, partnership, experiential, and corporate touchpoints.
Lifecycle, CRM & Retention
Own lifecycle marketing across the complete customer journey.
Develop sophisticated segmentation and personalization strategies based on customer behavior and data.
Improve onboarding, activation, engagement, frequency, reactivation, and retention.
Drive continuous experimentation across messaging, offers, timing, channels, and customer segments.
Partner with Product and Data to identify behavioral signals and turn them into actionable marketing programs.
Ensure lifecycle marketing becomes a meaningful driver of customer LTV and sustainable growth.
Optimization & Analytics
Build a marketing organization where data drives decisions.
Establish clear dashboards and KPIs across channels, campaigns, customer segments, brand health, and the overall marketing funnel.
Regularly analyze performance and identify where resources should be increased, reduced, or redirected.
Develop a rigorous testing framework across creative, audience, channel, offer, landing page, and customer experience.
Understand not simply what happened, but why it happened and what we should do next.
Translate marketing performance and consumer behavior into clear recommendations for Executive Leadership.
Create the measurement frameworks necessary to understand both short-term performance marketing and long-term brand impact.
Product & Partner Marketing
Partner closely with Product to ensure customer insights influence the product roadmap and go-to-market strategy.
Develop positioning and go-to-market plans for new products, capabilities, markets, and strategic partnerships.
Create programs that simultaneously drive value for
consumers, restaurant partners, and inKind
.
Ensure major launches have clear audiences, messaging, distribution strategies, and measurable success criteria.
Identify opportunities where product capabilities themselves can become powerful acquisition, engagement, and brand-building mechanisms.
Marketing Leadership & Execution
Set the overall marketing strategy while remaining close to the work.
Build, lead, coach, and scale a high-performing marketing organization capable of operating in a hyper-growth environment.
Determine what the marketing organization needs to look like at 2x, 5x, and 10x today's scale.
Establish clear ownership, priorities, goals, and accountability across the team.
Evaluate the existing marketing organization, capabilities, agencies, technology, processes, and investment strategy and determine what needs to evolve.
Manage marketing investment with a strong focus on incremental impact, scalability, and ROI.
Move comfortably between executive-level strategy and detailed campaign, creative, channel, or performance discussions.
Create a culture of experimentation, urgency, creativity, accountability, and continuous improvement.
Who You Are
You've seen hyper-scale:
You have operated inside a company during a period of exceptional growth and understand what needs to change as the organization scales.
You've built brands, not just campaigns:
You understand how a growing company becomes a recognizable, differentiated, market-leading brand.
Strategic and hands-on:
You can build a multi-year marketing strategy and dive into campaign performance the same day.
Commercially minded:
You think about marketing through the lens of revenue, growth, customer behavior, market share, and enterprise value.
Brand + Growth:
You believe exceptional brand building and measurable performance should reinforce each other.
Data-driven:
You're comfortable interrogating dashboards, funnels, cohorts, CAC, LTV, retention, conversion, and channel performance.
Customer obsessed:
You have a deep curiosity about why consumers behave the way they do and what creates genuine brand affinity.
Highly experimental:
You naturally think in hypotheses, tests, results, and iteration.
Builder mentality:
You're energized by building the organization and capabilities required for the next stage rather than simply managing what already exists.
High agency:
When you identify an opportunity or problem, you take ownership and move quickly.
Qualifications
10+ years of progressive marketing experience, including significant senior leadership responsibility.
Firsthand experience operating through hyper-growth or hyper-scale, ideally within a business that achieved significant national consumer adoption.
Demonstrated experience helping transform a growing company into a market-leading or category-defining brand.
Experience within a high-growth consumer, marketplace, fintech, hospitality, loyalty, e-commerce, or technology business.
Demonstrated success scaling consumer acquisition and retention.
Strong experience across growth marketing, brand, lifecycle/CRM, customer segmentation, and performance optimization.
Proven ability to build and scale high-performing marketing organizations.
Strong analytical capabilities and experience using customer and performance data to drive decisions.
Experience managing significant marketing investments and evaluating channel-level ROI.
Strong executive communication and cross-functional leadership skills.
What Success Looks Like
Within your first year, you will have:
Established a clear strategy for taking inKind from high growth toward true market leadership.
Significantly increased awareness and consideration of the inKind brand.
Created a clear and differentiated position for inKind within the market.
Built scalable acquisition engines capable of supporting the company's next stage of growth.
Improved customer acquisition efficiency and funnel conversion.
Increased customer activation, engagement, frequency, retention, and LTV.
Strengthened lifecycle, personalization, and customer segmentation capabilities.
Established clear marketing and brand dashboards, experimentation frameworks, and performance accountability.
Built the team, systems, processes, and capabilities required to support hyper-scale.
Created stronger integration between Marketing, Product, Data, and commercial teams.
Put inKind firmly on the path to becoming the market-leading consumer brand in its category.
Why inKind
This is an opportunity to join inKind at an inflection point.
The foundations have been built. The business is scaling rapidly. The opportunity now is to take that momentum and build a brand with national awareness, significant consumer relevance, and category leadership.
We're looking for someone who has experienced that journey before and wants to help do it again—this time with the opportunity to shape the strategy, organization, brand, and growth engine behind it.
You'll have the opportunity to build a marketing organization and brand capable of defining the next stage of inKind's growth - and ultimately help make inKind synonymous with how people discover and experience restaurants.
Who we are:
inKind connects passionate diners with exceptional restaurants across the country. inKind partners with thousands of restaurants and has millions of users who want to discover great places, dine confidently, and earn meaningful rewards.
Through the inKind app, guests earn 20% back every time they dine, turning everyday meals into something more rewarding. From celebrated restaurant groups like José Andres and Michael Mina to beloved neighborhood favorites, inKind helps diners explore the best restaurants in town while supporting the restaurants and chefs who shape how their cities eat.
Rooted in hospitality and built on a win-win philosophy, inKind exists to help great restaurants thrive while inspiring guests to dine out more often. Every meal creates value on both sides of the table, empowering diners to savor more while strengthening the restaurant community.
inKind is an Equal Opportunity Employer. We believe that diversity is vital to inKind's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment. Your race, color, ancestry, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability status, veteran status, or any other protected category have no bearing on our hiring decisions.
By submitting this application, you acknowledge that inKind Cards, Inc. may share the information you provide with trusted third-party service providers, including fraud detection and application processing partners, to evaluate your application and ensure the integrity of our hiring process. Your information will be handled in accordance with our
Privacy Policy
. For California residents and others with applicable rights, please review our privacy notice for information about your rights regarding your personal data.
Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support. Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact. With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits.
Задачи:
— Lead and execute monetization projects within the CRM team, taking ownership of campaigns that drive revenue growth.
— Design and optimize lifecycle journeys with a focus on acquisition, conversion, and win- strategies.
— Implement a hands-on approach to CRM operations, managing high volumes of campaigns and ensuring seamless execution.
— Develop innovative segmentation and communication strategies through continuous testing and experimentation.
— Build a robust A/B testing framework, analyzing results to propose data-driven improvements.
— Ensure campaign deliverability and technical soundness, troubleshooting issues and coordinating with engineering teams when needed.
— Collaborate closely with Growth, Design, Analytics, and other cross-functional teams to align CRM initiatives with broader business goals.
— Monitor and analyze key CRM performance metrics, preparing detailed reports and actionable insights.
— Own technical CRM setup, including campaign automation, deliverability optimization, and tool integrations.
— Serve as a proactive problem-solver, bringing forward new ideas to improve processes, enhance user experiences, and maximize monetization outcomes.
— Maintain a hands-on approach to operational tasks, balancing execution with strategic input.
Требования:
— 5+ years of CRM experience, both in developing communication strategies and in hands-on execution.
— A strong monetization mindset, with the ability to evaluate initiatives based on revenue potential.
— Proven track record in customer lifecycle management and implementing strategies that drive measurable revenue growth.
— Technical expertise in CRM systems (Braze, Customer.io experience is a plus) and the ability to ensure flawless campaign execution and troubleshooting.
— Proficiency in analytical tools, with a results-driven approach to experiment tracking and performance analysis.
— Comfortable working in cross-functional environments, particularly in collaboration with Growth teams and developers.
— Hands-on operational expertise in managing high-volume communications and setting up CRM workflows.
— A proactive problem-solver with a self-starter attitude, eager to bring innovative ideas to the table.
— Experience improving email deliverability would be a plus.
Условия:
— Remote, in-office, and hybrid work opportunities.
— The equipment you need to do your job.
— A premium SIMPLE subscription.
— 21 days annual leave, plus bank holidays (those observed where you live).
— Flexible hours. We focus on your results, not how long you spend at your desk.
— Competitive salary package commensurate with experience.
Location: Spain, Remote
Workplace: remote
Introduction to the Team & Role
What if your team was the one that got to build the future of how a company runs — and tried it on itself first?
GTM Systems owns the tech stack behind 360Learning's commercial engine — Salesforce, Marketo, data enrichment and AI tooling across sales, marketing, customer success and services. Our mission is to be a force multiplier for the business: making go-to-market faster, smarter and more effective.
We already have a high-performing team, mature systems, extensive documentation, and an ambitious AI vision. Now we need someone to build on that foundation and take it to the next level.
You'll work closely with GTM leaders, operators, data teams and engineering to turn ambiguous business problems into reliable, scalable products. You'll partner with each team to define the target state — where AI can take work off their plate, and where the human touch matters — then build the systems and agents that get them there.
This is a high-impact role for someone who loves working at the intersection of product, systems, AI and go-to-market strategy.
Key Responsibility Areas
Own the internal AI operating model for GTM — the library of skills, agent evals, cost, adoption and ROI — in partnership with Data and Enablement.
Keep the team a step ahead as customer zero for AI, turning what works into patterns other functions adopt.
Own the long-term design of the GTM stack — CRM, marketing automation, CS tooling — deciding what to build vs. buy.
Help the company prioritize by identifying the best solution to each business problem and sizing its cost and feasibility.
Lead and coach five senior ICs across Salesforce, marketing/BDR, CS systems and web ops. Set a high bar for documentation, testing and deployment — and hold it without slowing the team down.
Run vendor management end to end: evaluations, the quarterly keep-or-kill review, and renewals.
Partner as a peer to the leaders of Data, Enablement, Security, Finance and every commercial function.
Drive adoption and change management for new GTM capabilities across distributed teams.
What You'll Do
Within 1 month, you will:
Know the team, the stack, and the cross-functional leaders and teams you’ll partner with
Understand the main business challenges and opportunities for each GTM function
Own the team's current quarterly objectives and the routines that keep them visible.
Within 3 months, you will:
Have taken one major cross-functional change from plan to done
Own the full vendor-renewal cycle across the commercial stack
Have co-written the next quarter's objectives with the performance and enablement teams, each one stating the business problem, the current state, the expected impact and the plan.
Within 6 months, you will:
Have co-written the next quarter's objectives with the performance and enablement teams, each one stating the business problem, the current state, the expected impact and the plan.
Have shipped at least one AI agent that watches business data and reaches people on its own, with a named business owner and outcome measures agreed before launch.
Have a 12-18 month roadmap, setting the high-level vision across our systems infrastructure, ways of working, and AI portfolio
Within 12 months, you will:
Show, in numbers, the capacity the commercial organization reinvested because of what the team built.
Have a development path agreed with each member of the team.
Have the team recognized as the company's reference for AI-native operations
The Skill Set
5+ years across GTM systems, agentic/AI workflow products, revenue technology, enterprise SaaS — or an adjacent path like technical product management or consulting where you designed and shipped real systems with a strong AI mandate.
Turn ambiguous business problems into reliable, scalable tooling — you read a process, tell whether it's any good, spot where AI creates value, and judge when to automate (and when not to), across the full revenue engine.
Have fluency in modern GTM systems: Salesforce, marketing automation, enrichment, routing, attribution, lead-to-quote, billing or customer lifecycle tools. Deep Salesforce fluency is a strong plus.
Have built with modern AI tooling: agents, plugins or skills on top of LLMs, connectors to business systems, and evals that tell you whether an agent is good.
You define KPIs, run experiments, and use data to prioritize where to invest and to measure real impact on pipeline, conversion, efficiency and revenue.
You drive strategic alignment and executive communication — conclusion first, tradeoffs named, complex topics made simple — and you drive change through to adoption.
Thrive in ambiguous, fast-moving environments where the first version of the strategy has to be shaped, tested and improved quickly.
Run vendor evaluations end to end
Set and hold standards for documentation, testing and deployment without slowing the team down, and coach senior ICs with care.
Fluent English (US/UK) / B2 level or equivalent (FR).
Enthusiasm for our working environment explained here:
https://bit.ly/Convexity360L
What We Offer
Compensation:
Package includes base salary and a variable component 📈
Benefits:
Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
Balance:
Flexible hours, Total work from home possible anywhere in Spain 🏠
Diversity, Equity, and Inclusion
: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility
: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture:
A framework that will help you make an impact - envision our way of working and our Convexity Culture:
https://bit.ly/Convexity360L
& find out more about the teams, product and processes
https://bit.ly/42H1ggC
🚀👩🏻💻🏆
Interview Process
Call with the Talent Acquisition Manager
Discovery Interview with the Hiring Coach (VP of Operations)
Case Study with the Hiring Coach and future Team
Clarification Interview with Future Direct Reports
Convexity Culture Interview
Offer!
Get ready using our Knowledge Base:
https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Location: London, Remote
Workplace: remote
Introduction to the Team & Role
What if your team was the one that got to build the future of how a company runs — and tried it on itself first?
GTM Systems owns the tech stack behind 360Learning's commercial engine — Salesforce, Marketo, data enrichment and AI tooling across sales, marketing, customer success and services. Our mission is to be a force multiplier for the business: making go-to-market faster, smarter and more effective.
We already have a high-performing team, mature systems, extensive documentation, and an ambitious AI vision. Now we need someone to build on that foundation and take it to the next level.
You'll work closely with GTM leaders, operators, data teams and engineering to turn ambiguous business problems into reliable, scalable products. You'll partner with each team to define the target state — where AI can take work off their plate, and where the human touch matters — then build the systems and agents that get them there.
This is a high-impact role for someone who loves working at the intersection of product, systems, AI and go-to-market strategy.
Key Responsibility Areas
Own the internal AI operating model for GTM — the library of skills, agent evals, cost, adoption and ROI — in partnership with Data and Enablement.
Keep the team a step ahead as customer zero for AI, turning what works into patterns other functions adopt.
Own the long-term design of the GTM stack — CRM, marketing automation, CS tooling — deciding what to build vs. buy.
Help the company prioritize by identifying the best solution to each business problem and sizing its cost and feasibility.
Lead and coach five senior ICs across Salesforce, marketing/BDR, CS systems and web ops. Set a high bar for documentation, testing and deployment — and hold it without slowing the team down.
Run vendor management end to end: evaluations, the quarterly keep-or-kill review, and renewals.
Partner as a peer to the leaders of Data, Enablement, Security, Finance and every commercial function.
Drive adoption and change management for new GTM capabilities across distributed teams.
What You'll Do
Within 1 month, you will:
Know the team, the stack, and the cross-functional leaders and teams you’ll partner with
Understand the main business challenges and opportunities for each GTM function
Own the team's current quarterly objectives and the routines that keep them visible.
Within 3 months, you will:
Have taken one major cross-functional change from plan to done
Own the full vendor-renewal cycle across the commercial stack
Have co-written the next quarter's objectives with the performance and enablement teams, each one stating the business problem, the current state, the expected impact and the plan.
Within 6 months, you will:
Have co-written the next quarter's objectives with the performance and enablement teams, each one stating the business problem, the current state, the expected impact and the plan.
Have shipped at least one AI agent that watches business data and reaches people on its own, with a named business owner and outcome measures agreed before launch.
Have a 12-18 month roadmap, setting the high-level vision across our systems infrastructure, ways of working, and AI portfolio
Within 12 months, you will:
Show, in numbers, the capacity the commercial organization reinvested because of what the team built.
Have a development path agreed with each member of the team.
Have the team recognized as the company's reference for AI-native operations
The Skill Set
5+ years across GTM systems, agentic/AI workflow products, revenue technology, enterprise SaaS — or an adjacent path like technical product management or consulting where you designed and shipped real systems with a strong AI mandate.
Turn ambiguous business problems into reliable, scalable tooling — you read a process, tell whether it's any good, spot where AI creates value, and judge when to automate (and when not to), across the full revenue engine.
Have fluency in modern GTM systems: Salesforce, marketing automation, enrichment, routing, attribution, lead-to-quote, billing or customer lifecycle tools. Deep Salesforce fluency is a strong plus.
Have built with modern AI tooling: agents, plugins or skills on top of LLMs, connectors to business systems, and evals that tell you whether an agent is good.
You define KPIs, run experiments, and use data to prioritize where to invest and to measure real impact on pipeline, conversion, efficiency and revenue.
You drive strategic alignment and executive communication — conclusion first, tradeoffs named, complex topics made simple — and you drive change through to adoption.
Thrive in ambiguous, fast-moving environments where the first version of the strategy has to be shaped, tested and improved quickly.
Run vendor evaluations end to end
Set and hold standards for documentation, testing and deployment without slowing the team down, and coach senior ICs with care.
Fluent English (US/UK) / B2 level or equivalent (FR).
Enthusiasm for our working environment explained here:
https://bit.ly/Convexity360L
What We Offer
Compensation:
Package includes base salary, a variable component and equity 📈
Benefits/Perks
: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance:
Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion
: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility
: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture:
A framework that will help you make an impact - envision our way of working and our Convexity Culture:
https://bit.ly/Convexity360L
& find out more about the teams, product and processes
https://bit.ly/42H1ggC
🚀👩🏻💻🏆
Interview Process
Call with the Talent Acquisition Manager
Discovery Interview with the Hiring Coach (VP of Operations)
Case Study with the Hiring Coach and future Team
Clarification Interview with Future Direct Reports
Convexity Culture Interview
Offer!
Get ready using our Knowledge Base:
https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Location: Berlin, Remote
Workplace: remote
Introduction to the Team & Role
What if your team was the one that got to build the future of how a company runs — and tried it on itself first?
GTM Systems owns the tech stack behind 360Learning's commercial engine — Salesforce, Marketo, data enrichment and AI tooling across sales, marketing, customer success and services. Our mission is to be a force multiplier for the business: making go-to-market faster, smarter and more effective.
We already have a high-performing team, mature systems, extensive documentation, and an ambitious AI vision. Now we need someone to build on that foundation and take it to the next level.
You'll work closely with GTM leaders, operators, data teams and engineering to turn ambiguous business problems into reliable, scalable products. You'll partner with each team to define the target state — where AI can take work off their plate, and where the human touch matters — then build the systems and agents that get them there.
This is a high-impact role for someone who loves working at the intersection of product, systems, AI and go-to-market strategy.
Key Responsibility Areas
Own the internal AI operating model for GTM — the library of skills, agent evals, cost, adoption and ROI — in partnership with Data and Enablement.
Keep the team a step ahead as customer zero for AI, turning what works into patterns other functions adopt.
Own the long-term design of the GTM stack — CRM, marketing automation, CS tooling — deciding what to build vs. buy.
Help the company prioritize by identifying the best solution to each business problem and sizing its cost and feasibility.
Lead and coach five senior ICs across Salesforce, marketing/BDR, CS systems and web ops. Set a high bar for documentation, testing and deployment — and hold it without slowing the team down.
Run vendor management end to end: evaluations, the quarterly keep-or-kill review, and renewals.
Partner as a peer to the leaders of Data, Enablement, Security, Finance and every commercial function.
Drive adoption and change management for new GTM capabilities across distributed teams.
What You'll Do
Within 1 month, you will:
Know the team, the stack, and the cross-functional leaders and teams you’ll partner with
Understand the main business challenges and opportunities for each GTM function
Own the team's current quarterly objectives and the routines that keep them visible.
Within 3 months, you will:
Have taken one major cross-functional change from plan to done
Own the full vendor-renewal cycle across the commercial stack
Have co-written the next quarter's objectives with the performance and enablement teams, each one stating the business problem, the current state, the expected impact and the plan.
Within 6 months, you will:
Have co-written the next quarter's objectives with the performance and enablement teams, each one stating the business problem, the current state, the expected impact and the plan.
Have shipped at least one AI agent that watches business data and reaches people on its own, with a named business owner and outcome measures agreed before launch.
Have a 12-18 month roadmap, setting the high-level vision across our systems infrastructure, ways of working, and AI portfolio
Within 12 months, you will:
Show, in numbers, the capacity the commercial organization reinvested because of what the team built.
Have a development path agreed with each member of the team.
Have the team recognized as the company's reference for AI-native operations
The Skill Set
5+ years across GTM systems, agentic/AI workflow products, revenue technology, enterprise SaaS — or an adjacent path like technical product management or consulting where you designed and shipped real systems with a strong AI mandate.
Turn ambiguous business problems into reliable, scalable tooling — you read a process, tell whether it's any good, spot where AI creates value, and judge when to automate (and when not to), across the full revenue engine.
Have fluency in modern GTM systems: Salesforce, marketing automation, enrichment, routing, attribution, lead-to-quote, billing or customer lifecycle tools. Deep Salesforce fluency is a strong plus.
Have built with modern AI tooling: agents, plugins or skills on top of LLMs, connectors to business systems, and evals that tell you whether an agent is good.
You define KPIs, run experiments, and use data to prioritize where to invest and to measure real impact on pipeline, conversion, efficiency and revenue.
You drive strategic alignment and executive communication — conclusion first, tradeoffs named, complex topics made simple — and you drive change through to adoption.
Thrive in ambiguous, fast-moving environments where the first version of the strategy has to be shaped, tested and improved quickly.
Run vendor evaluations end to end
Set and hold standards for documentation, testing and deployment without slowing the team down, and coach senior ICs with care.
Fluent English (US/UK) / B2 level or equivalent (FR).
Enthusiasm for our working environment explained here:
https://bit.ly/Convexity360L
What We Offer
Compensation:
Package includes base salary, a variable component and equity 📈
Benefits:
Work From Home perks, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance:
Flexible hours, Total work from home possible anywhere in Germany 🏠
Diversity, Equity, and Inclusion
: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility
: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture:
A framework that will help you make an impact - envision our way of working and our Convexity Culture:
https://bit.ly/Convexity360L
& find out more about the teams, product and processes
https://bit.ly/42H1ggC
🚀👩🏻💻🏆
Interview Process
Call with the Talent Acquisition Manager
Discovery Interview with the Hiring Coach (VP of Operations)
Case Study with the Hiring Coach and future Team
Clarification Interview with Future Direct Reports
Convexity Culture Interview
Offer!
Get ready using our Knowledge Base:
https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Location: Paris, Remote
Workplace: remote
Introduction to the Team & Role
What if your team was the one that got to build the future of how a company runs — and tried it on itself first?
GTM Systems owns the tech stack behind 360Learning's commercial engine — Salesforce, Marketo, data enrichment and AI tooling across sales, marketing, customer success and services. Our mission is to be a force multiplier for the business: making go-to-market faster, smarter and more effective.
We already have a high-performing team, mature systems, extensive documentation, and an ambitious AI vision. Now we need someone to build on that foundation and take it to the next level.
You'll work closely with GTM leaders, operators, data teams and engineering to turn ambiguous business problems into reliable, scalable products. You'll partner with each team to define the target state — where AI can take work off their plate, and where the human touch matters — then build the systems and agents that get them there.
This is a high-impact role for someone who loves working at the intersection of product, systems, AI and go-to-market strategy.
Key Responsibility Areas
Own the internal AI operating model for GTM — the library of skills, agent evals, cost, adoption and ROI — in partnership with Data and Enablement.
Keep the team a step ahead as customer zero for AI, turning what works into patterns other functions adopt.
Own the long-term design of the GTM stack — CRM, marketing automation, CS tooling — deciding what to build vs. buy.
Help the company prioritize by identifying the best solution to each business problem and sizing its cost and feasibility.
Lead and coach five senior ICs across Salesforce, marketing/BDR, CS systems and web ops. Set a high bar for documentation, testing and deployment — and hold it without slowing the team down.
Run vendor management end to end: evaluations, the quarterly keep-or-kill review, and renewals.
Partner as a peer to the leaders of Data, Enablement, Security, Finance and every commercial function.
Drive adoption and change management for new GTM capabilities across distributed teams.
What You'll Do
Within 1 month, you will:
Know the team, the stack, and the cross-functional leaders and teams you’ll partner with
Understand the main business challenges and opportunities for each GTM function
Own the team's current quarterly objectives and the routines that keep them visible.
Within 3 months, you will:
Have taken one major cross-functional change from plan to done
Own the full vendor-renewal cycle across the commercial stack
Have co-written the next quarter's objectives with the performance and enablement teams, each one stating the business problem, the current state, the expected impact and the plan.
Within 6 months, you will:
Have co-written the next quarter's objectives with the performance and enablement teams, each one stating the business problem, the current state, the expected impact and the plan.
Have shipped at least one AI agent that watches business data and reaches people on its own, with a named business owner and outcome measures agreed before launch.
Have a 12-18 month roadmap, setting the high-level vision across our systems infrastructure, ways of working, and AI portfolio
Within 12 months, you will:
Show, in numbers, the capacity the commercial organization reinvested because of what the team built.
Have a development path agreed with each member of the team.
Have the team recognized as the company's reference for AI-native operations
The Skill Set
5+ years across GTM systems, agentic/AI workflow products, revenue technology, enterprise SaaS — or an adjacent path like technical product management or consulting where you designed and shipped real systems with a strong AI mandate.
Turn ambiguous business problems into reliable, scalable tooling — you read a process, tell whether it's any good, spot where AI creates value, and judge when to automate (and when not to), across the full revenue engine.
Have fluency in modern GTM systems: Salesforce, marketing automation, enrichment, routing, attribution, lead-to-quote, billing or customer lifecycle tools. Deep Salesforce fluency is a strong plus.
Have built with modern AI tooling: agents, plugins or skills on top of LLMs, connectors to business systems, and evals that tell you whether an agent is good.
You define KPIs, run experiments, and use data to prioritize where to invest and to measure real impact on pipeline, conversion, efficiency and revenue.
You drive strategic alignment and executive communication — conclusion first, tradeoffs named, complex topics made simple — and you drive change through to adoption.
Thrive in ambiguous, fast-moving environments where the first version of the strategy has to be shaped, tested and improved quickly.
Run vendor evaluations end to end
Set and hold standards for documentation, testing and deployment without slowing the team down, and coach senior ICs with care.
Fluent English (US/UK) / B2 level or equivalent (FR).
Enthusiasm for our working environment explained here:
https://bit.ly/Convexity360L
What We Offer
Compensation:
Package includes base salary, a variable component and equity 📈
Benefits/Perks
: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance:
Flexible hours, full remote work possible anywhere in France 🏠
Diversity, Equity, and Inclusion
: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility
: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture:
A framework that will help you make an impact - envision our way of working and our Convexity Culture:
https://bit.ly/Convexity360L
& find out more about the teams, product and processes
https://bit.ly/42H1ggC
🚀👩🏻💻🏆
Interview Process
Call with the Talent Acquisition Manager
Discovery Interview with the Hiring Coach (VP of Operations)
Case Study with the Hiring Coach and future Team
Clarification Interview with Future Direct Reports
Convexity Culture Interview
Offer!
Get ready using our Knowledge Base:
https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Location: United Kingdom (Hybrid); United Kingdom (Remote); Spain; Netherlands
Workplace: Hybrid
Most money apps talk at you. Cleo talks back ✨
We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance.
The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money.
We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in.
Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥
Meet the team 👥
Here at Cleo, we have ~45 ML engineers ✨ They are the builders behind the AI that powers our product. They design experiments, create models that personalise financial insights, deploy fraud detection systems and scale our conversational AI, making sure that what we build genuinely helps people feel better about their money. From shaping product features and building the models that personalise our users' money journeys, to tackling fraud, scaling our systems and giving leaders the insights they need, our data team is at the heart of it all.
About the role ✍️
We're hiring a Machine Learning Tech Lead to take on technical leadership and ownership of the Payments Intelligence team, managing a team of circa 4 MLEs. This team is responsible for optimising Cleo's payments systems - covering both credit collections and subscription retention - a workstream with a direct impact on the company's financial performance. You'll work closely with your cross-functional squad to understand business issues, then use your ML engineering skills to deploy best-in-class models that move the bottom line.
- Lead and manage a team of 4 MLEs
- Deploy machine learning models into production - classifiers, payments recommendation systems, and any other model that can have impact, typically working with tabular data rather than language models
- Collaborate with product managers, backend engineers, and analysts, playing an active role in planning and sequencing work for the squad
- Work closely with engineers to make sure the right data is collected to build future machine learning models
What we're looking for 🕵
- At least 5 years of experience in data science, ML engineering, or related roles
- At least 1 year of management experience, ideally of a small team
- Ability to write production-quality Python code
- Experience deploying machine learning models into production
- Track record in payments, pricing, risk decisioning, or other business process optimisation problems
- Comfortable with complexity, and developing a holistic understanding of a system in order to propose and build solutions
- A strong ability to communicate findings to non-technical stakeholders in a concise and engaging manner
- Nice to have: experience with credit collections
WHAT WE OFFER
We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements.
For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈
WHAT MATTERS
Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits.
We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know.
We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!
Location: Hungary; Serbia; Montenegro; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Phone Etiquette Test (mock call with an AI agent) - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Romania; Serbia; Montenegro; Hungary; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Greece
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Competitive salary.
Up to 15% monthly bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
Salary from 18.000 EUR to 24.000 EUR based on experience
b2b freelancer contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Phone Etiquette Test (mock call with an AI agent) - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Greece
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working
Salary from 18.000 EUR to 24.000 EUR based on experience
Up to 15% monthly
bonus linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
b2b contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
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Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
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