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Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position IT SUPPORT SPECIALIST for CELEBRITY CRUISES! POSITION DESCRIPTION: The position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, technology and equipment in Guest Staterooms. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSABILITIES: Assembles and configures basic network components. Performs basic troubleshooting to isolate and diagnose common problems, including but not limited to in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX). Image in-stateroom equipment for ISE/ITV. Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage. Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX) Set up, monitor, and break down embarkation check-in equipment and operations, where allowed by government agencies. Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue. Provides after-hours support for any IT-related issue. REQUIREMENTS: Minimum of six months experience in a technical user-assistance role such as a helpdesk. CompTIA’s A+ and/or N+ Certification preferred. Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites. Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling. Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience. Excellent English language level Minimum 21 years old NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position GUEST SERVICE OFFICER onboard Royal Caribbean Cruises. The Guest Services Officer will be responsible for ‘Delivering the Wow’ while demonstrating exemplary problem resolution skills to our guests at all times. Actively listens and extends assistance in order to resolve all guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSABILITIES Greets all guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, taking the time to understand all requests in detail. Responds to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Always ‘Looking the Part’ the Guest Services Officer plays a key role in being the first impression for the brand and our guests. Through effective ownership and by taking initiative to ‘Own the Problem’ the Guest Services Officer will whenever possible seek to take accountability for delivering outstanding problem resolution. Responsible for being a determined and focused performer in a team of empowered Guest Services professionals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement. Maintains current knowledge of all ship’s regular events and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests. Provides cash and guest account services at the Guest Services desk such as accepting cash payments, cashing personal or Traveler’s checks or exchanging foreign currencies. Follows established procedures to maintain, safeguard, balance and reconcile, assigned cash float. Assists guests during boarding and departure process, including establishing onboard credit, selling and printing Explorations! Tickets and closing of guest accounts. Provides all services of the Guest Services desk; including, but not limited to: tracing missing luggage, baby-sitting arrangements, cash services, safety deposit box service, lost and found service, printing and issuing of guest Sea Pass cards, and broadcasting ships announcements. Assists guests with immigration and customs procedures and forms. REQUIREMENTS: Minimum two recent years of experience at the large and preferably international chain hotel reception (4*-5* stars). Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required. Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard Employees to resolve problems and negotiate resolutions. Ability to operate basic office equipment, including telephones, computers and copy machines. Fluent ENGLISH skills - both spoken and written Ability to speak fluently additional language(s) such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA AGENCY actively recruiting for position CRUISE PROGRAMS ADMINISTRATOR FOR ROYAL CARIBBEAN CRUISES! The Cruise Programs Administrator assists the Cruise Director with minor to moderate administrative and clerical work. Administratively supports the Cruise Director's division and oversees Wedding and Vow Renewal program. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSABILITIES: Collaborates with the Cruise Director to review the requirements 1. of the day’s administration and any other company related correspondence, notices, policies, procedures, and other related details. Administratively supports the Cruise Director’s management team, including the Activities Manager, Adventure Ocean Manager, Open Deck Manager/Sports Supervisor, Head Broadcast Technician and Stage and Production Manager(s). Assists with the administration of Bingo per SQM & The Royal Way (GAS). Bingo Inventory/Ordering - Performing a physical audit inventory at the beginning of each voyage. Placing orders through Crunchtime, on a per voyage basis for Bingo cards, Bingo toys, t-shirts and other Bingo related items. Sponsored Sessions of Bingo. Assist the Activities Manager with sponsored sessions of Bingo. Manages wedding program in association with The Wedding Experience: Receive settlements from shoreside personnel, update with changes and return updated settlements to shoreside. Manages administrative duties concerning the following guest programs: Lecturers, Clergy, Honeymooners, Make A Wish, Diamond Theater experience and Explorer Academy. Maintains guest library and card room inventory, including ordering additional books for library, maintaining library catalogue, and ordering additional materials as needed. Understands the Cruise Director Division’s budget, monitors the balance scorecard drill down and all budget related requests by the Cruise Director. Performs administrative duties such as screening telephone calls, answering and sending emails, making and coordinating appointments, scheduling meetings and maintaining filing systems. Takes minutes at meetings and distributes as necessary. Utilizes spreadsheet software packages for basic mathematical formulas and graphic presentation of information. All other correspondence as requested by Cruise Director. Reviews guest comments, revenue and rating reports. Compiles analysis and reports for all meetings on behalf of the Cruise Director. Maintains voyage files. Manages inventories including gifts and prizes, craft supplies, office inventory and uniforms. Creates all purchasing requisitions on behalf of the Cruise Director’s Management Team, including Activities Manager, Adventure Ocean Manager, Open Deck Manager/Sports Supervisor, Head Broadcast Technician and Stage and Production Manager(s). Etc. REQUIREMENTS: 2-3 years Administrative experience required Minimum two contracts completed with experience with an administrative background preferred. Event planning experience required Customer service skills required Working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Word, Excel, Lotus Notes, PowerPoint, Encore, Kronos, Crunchtime, AMOS and Adobe Page Maker. Utilizes spreadsheet software packages for basic mathematical formulas and graphic presentation of information Analytical ability relating to budgetary requirements, coursework or professional experience preferred. Bachelor’s degree with an emphasis on Business Administration, or equivalent experience preferred. Ability to type 40–50 words per minute. Command of the English language with excellent spelling, punctuation and grammar skills. Knowledge of standard office procedures and organizational skills. Ability o to operate basic office equipment, including telephone, copy machine, fax, adding machine, etc. Excellent interpersonal skills to communicate with all levels of management and employees Minimum 21 years old NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: ROYAL CARIBBEAN GROUP, Worldwide ISMIRA Agency actively recruiting for position APPRENTICE PURSER for ROYAL CARIBBEAN CRUISES! The Apprentice Purser assists the other employees in the Shipboard Financial Operations division by performing the following essential duties and responsibilities. BENEFITS: Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces Earn recognition and career advancement opportunities Travel around the World Experience working with more than 72 nationalities Permanent job with contract 6-8 months onboard followed by 60 days of vacation Save Money as you do not pay for food and accommodation on board Competitive salary (find out when apply) Visa fee will be reimbursed on board Medical insurance provided during contract RESPONSIBILITIES: Assists the 2nd Purser Payroll and Crew Payroll Manager with the sale of money orders, collecting crew SeaPass accounts, payroll distribution and any other crew-related financial matters. Assists the 2nd Purser Administration with gratuity posting and/or balancing, reconciling prepaid amenities, obtaining method of payment for guest SeaPass accounts and any other guest-related financial matters. Performs clerical work such as filing and photocopying. Assists with general office work and duties. Assists the Financial Operations Division as determined by the Financial Controller. Is aware of, and/or acquires the necessary knowledge to comply with the ship’s standard operation, in order to assist guests and crewmembers with inquiries Attends meetings, training activities, courses and all other work-related activities as required. Performs related duties as required. This position description is not intended to prescribe the only duties to be performed by this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. REQUIREMENTS: Minimum 21 years old Minimum 6 months experience in a payroll or accounting processing position within the hospitality industry or financial institution. Very good level of English language Ability to work independently as well as part of a closely-knit team. Ability to work with and maintain confidential documentation. Ability to excel with reconciliation, functions and formulas relating to cash handling. Proven customer service skills to interact appropriately with guests and crew in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests and crew, divisional managers and shipboard employees to resolve problems and negotiate resolutions. Ability to operate basic office equipment, including adding machines/calculators, typewriters, telephones, computers and copy machines. Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as Excel, Word, and PowerPoint. Completion of high school, basic education or vocational training equivalency preferred. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺 For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required Last updated: March 15, 2024 You can submit your Resume here by pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit a general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: CARNIVAL CRUISE LINE, Worldwide ISMIRA Agency actively recruiting for position Room Service Operator for Carnival Cruise Line! The Room Service Operator is the friendly voice that answers the telephone to take guest room service orders and assists guest with any and every query or question they may have. Along with taking the orders the Room Service Operator oversees a team of Assistant Waiters in Room Service ensuring that all orders are correct and delivered to our guests in a timely manner. They are the point of contact available 24 hours a day to answer questions and offer assistance. Conditions: free food and accommodation on board First joining ticket is provided by company medical insurance provided during the work contract contract 6-8 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world No safety certificates needed Great chance to show yourself and build a career Duties and responsibilities: To report for duty on time and groomed appropriately To be knowledgeable of all functions and operations of the Ship in general To oversee the Assistant Waiters in Room Service To check the trays that leaves Room Service for correct set-up. To submit a shift report and bring to the attention of the Assistant Maitre d/Maitre d’ / F&B Manager any matters that need their attention. To issue in-cabin beverages on non mini bar ships to Stateroom Stewards, and punch the check accordingly. To perform an accurate handover to the next shift with regard to inventories of Revenue items. Any report any lost / broken / missing items to the Assistant Maitre d’. Requirements: Minimum 1 year experience as Restaurant Supervisor/ Restaurant Host/ Reception. Fluency in conversational & written English, Hospitable with a positive attitude and ability to self-motivate. Excellent telephone skills all calls need to be answered in a professional and courteous manner. Experience of overseeing a team as will be overseeing Assistant Waiters. Excellent attention to detail and ability to work to a deadline. Age: min. 21 years old⠀ NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾 Last updated: October 10, 2024 You can submit your Resume here pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: CARNIVAL CRUISE LINE, Worldwide ISMIRA Agency actively recruiting for position Guest Services Associate for Carnival Cruise Line! The Guest Services Associate consistently delivers the highest standards of customer service to all guests visiting Guest Services. This includes answering any questions the guests may have, providing information on ship and ports of call and ensuring any issue is documented correctly using the relevant software program and that it is followed up with in a timely manner. Conditions: free food and accommodation on board First joining ticket is provided by company medical insurance provided during the work contract contract 6-8 months, followed by 2 months vacation Activities for crew Opportunity to save money and travel while working Meet new friends from all over the world No safety certificates needed Great chance to show yourself and build a career Duties and responsibilities: To assist international and domestic guests with the everyday activities on board maintaining guest relation standards and ensuring maximum guest satisfaction. Front desk and phone duty shifts as required ensuring that the highest standards of customer service are provided. Complete duties assigned by the Guest Services Supervisor including, but not limited to Lost Luggage, Lost& Found, Access Services and Executive Reports as per company guidelines. Handle guest issues or concerns, record relevant details in to the shipboard capturing database and ensure timely resolution and guest follow up. Provide cash and guest account services such as accepting cash payments, cashing personal or traveler’s checks or exchanging foreign currencies Follow established procedures to maintain, safeguard, balance and reconcile assigned cash float. Assist guests during boarding and departure process, including establishing onboard credit, selling and printing Shore Excursion tickets and closing of guest’s accounts. Maintain a service culture throughout the Guest Service team. Conduct oneself in a professional and courteous manner at all times with guests and shipboard employees. Greet all guests with a friendly and sincere welcome, making sure to acknowledge past loyalty when appropriate. Use a positive and clear speaking voice, taking the time to understand all requests in detail. Respond to escalated guest concerns in a considerate, professional and positive manner by showing empathy and listening actively. Perform all duties and responsibilities in accordance with environmental and safety policies. Ensure that proper telephone etiquette is always used; answering calls within 3 rings using a positive tone and clear English pronunciation. In addition, using the guest name all the times. Employ proper timekeeping and follow the CCL work time recording standards (as per MLC - MARITIME LABOR CONVENTION). Maintain current knowledge of all ship’s regular event and special functions by reviewing all available data in order to provide guests with accurate and up-to-date information to answer questions and handle any special requests. Requirements: Minimum two recent years of experience at the large and preferably international chain hotel reception (4*-5* stars). An ability to perform cash transactions, as well as guide our Guests on various payment options for their onboard accounts (Cash, Credit Cards, Debit Cards, Gift Cards, and onboard credits). Display a high level of Guest Centricity, with the natural ability to engage our guests in social activities Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard Good level of English language Additional language knowledge (Spanish, Italian, French, German, Japanese or Mandarin) is PREFFERED Age: min. 21 years old Strong work ethic, uncompromising integrity, as well as a high level of respect for all individuals. Attention to detail, excellent organizational and interpersonal skills. Strong analytical and communication skills.⠀ Covid-19 vaccination is not mandatory, but you have to be ready to be vaccinated onboard against Covid-19 and Influenza. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇲🇩 🇰🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇺🇦 🇷🇺 🇧🇾 Last updated: March 22, 2024 You can submit your Resume here pushing APPLY TO POSITION button If you are not sure what position to apply for, you may instead submit general application here and we will advise you: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: Vietnam We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention. About Intellect Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered Role & Responsibilities Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members. Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. Maintaining accurate and detailed call reports on key issues and referrals actioned Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) Supporting in the development of appropriate crisis management plans to support callers in crisis Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed Ensuring smooth and diligent handover process to next shift personnel Dedicating entire shift to intellect tasks and responsibilities only Conducting risk assessments, including lethality assessment for suicide cases Requirements 1 - 3 years of experience in helplines, either in a paid or voluntary capacity Can effectively communicate in their native language Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case Plus Points if you: have a background in mental health or emergency services Completed training in Crisis Intervention or Suicide Prevention can effectively communicate in more than 1 language maintain professional indemnity insurance

Location: Thailand We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention. About Intellect Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered Role & Responsibilities Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members. Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. Maintaining accurate and detailed call reports on key issues and referrals actioned Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) Supporting in the development of appropriate crisis management plans to support callers in crisis Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed Ensuring smooth and diligent handover process to next shift personnel Dedicating entire shift to intellect tasks and responsibilities only Conducting risk assessments, including lethality assessment for suicide cases Requirements 1 - 3 years of experience in helplines, either in a paid or voluntary capacity Can effectively communicate in their native language Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case Plus Points if you: have a background in mental health or emergency services Completed training in Crisis Intervention or Suicide Prevention can effectively communicate in more than 1 language maintain professional indemnity insurance

Location: VIRGIN VOYAGES, Worldwide AHOY, DEAR CANDIDATES! ISMIRA Agency actively recruiting for position QUICK SERVICE MANAGER for Virgin Voyages! WORK CONDITIONS: Work on board brand new company vessels Scarlet Lady, Valiant Lady, Resilient Lady (ship #4 will happen later on!) Be a part of special Virgin Voyage’s lifestyle and philosophy and grow together Contract length - 4-6 months for most positions, for entry positions - 7 months Free food, accommodation, coffee + soft drinks and also wifi (though limited speed) for crew The employer is going to provide or reimburse expenses for the following: * STCW certification * Joining tickets * Pre-Employment Medical Examination (PEME) * Necessary Visas * Joining expenses, such as transfers, hotel accommodations, subsistence THE GIG: We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’ who is restaurant obsessed and is always on the lookout for the hottest trend. If you think you have the chops to lead a team in one of our dynamic restaurants, keep reading. This special supervisor is the kind of person that can nerd out on pop-up restaurants and food trucks, but also values impeccable service. This person is always checking out the newest restaurant trend around and loves making sure that everyone is having a good time. They will oversee & lead a team from around the world. Sound interesting to you?! ... Keep reading! In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when ship gets real. Ultimately, we won’t be able to remember how we got by without you. RESPONSIBILITIES: Provide an epic experience for our guests at all times Maintain complete knowledge of all service items, cooking methods and beverage selections available in the assigned outlet Assists with the training of the Quick Service Attendants and other restaurant teams on respective food/beverage concepts, menus and service procedures Trains the Quick Service Attendants and other restaurant teams on respective food/beverage menus, telephone etiquette, Room Service ordering, delivery and clean up regularly Cross trains crew members in other departments to find the right fit for future teammates Ensures Quick Attendants are delivering food and beverage orders to Sailor’s staterooms in a professional and courteous manner Responsible for providing supervision and support to Quick Service Attendants helping to provide a professional and welcoming atmosphere and service to all Sailors and Crew Maintain complete knowledge of proper table set ups, room capacity, hours of operation, menus, price range, buffet line setup, refill, clearance and dress code of assigned restaurant and/or outlet Regularly visits each table of their respective restaurant and/or outlet engaging with and receiving feedback regarding the food and service ensuring sailors have the utmost satisfaction Ensures all team members perform and adhere to company guidelines and policy at all times Ensures that all restaurant products, equipment and cleaning materials are used in a cost-effective manner Informs the Restaurant Manager on all sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve Responsible for carrying out supervisory duties in respective outlet Assigns service stations to the wait staff based on performance and ability without discrimination or favoritism Ensures that all health rules and regulations such as USPH are maintained and adhered to and where necessary provides training to other members of the Restaurant team Ensures that Sailor orders are correctly entered into the system and monitors tab for any corrections necessary Monitors and assists clear down routines after service and ensures the appearance and condition of all items, like cutlery and tableware, meets Virgin Voyages’ standards Is familiar with all cruise services/features and activations to respond to Sailor inquiries Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching REQUIREMENTS: Minimum 2 years’ recent experience as Restaurant/Lido Supervisor or Head Waiter onboard a Premium Cruise ship Passionate about people and able to handle guest complaints with a smile! All certificates as required by the STCW code for this position Strong written & verbal skills WHAT MATTERS TO US: At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen. NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇷🇺 🇧🇾 🇺🇦 🇲🇩 🇰🇿 🇰🇬 🇺🇿 🇦🇲 🇬🇪 🇦🇿 🇹🇯 🇹🇲 Last updated: April 15, 2022 You can submit your Resume here pushing APPLY TO POSITION button below OR if it does not work you may forward CV to APPLY@ ISMIRA.LT (without gaps) In case you are not sure what position to apply, you can always upload your CV to general application here: https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions

Location: Indonesia We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention. About Intellect Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey. Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered Role & Responsibilities Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members. Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. Maintaining accurate and detailed call reports on key issues and referrals actioned Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) Supporting in the development of appropriate crisis management plans to support callers in crisis Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed Ensuring smooth and diligent handover process to next shift personnel Dedicating entire shift to intellect tasks and responsibilities only Conducting risk assessments, including lethality assessment for suicide cases Requirements 1 - 3 years of experience in helplines, either in a paid or voluntary capacity Can effectively communicate in their native language Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk cases Plus Points if you: have a background in mental health or emergency services Completed training in Crisis Intervention or Suicide Prevention can effectively communicate in more than 1 language maintain professional indemnity insurance

Location: Málaga, Spain Workplace: none David Kennedy Recruitment is working with a leading BPO company which is looking to recruit an Dutch-speaking Customer Service Advisor for their offices in Benalmádena. Position: Customer Service Advisor Location: Benalmádena, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well) Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits Use cheat sheets, guides and protocols provided during the training Ensure customer satisfaction and provide professional customer support Identify when the issue should be re-assigned to another department Collaborate with other agents or teams in case of more complex cases Document each action taken in a CRM system in detail. REQUIREMENTS: Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users A resourceful and stress-resilient personality that can adapt and remain calm in all situations Good listening skills and ability to empathize with others Ability to solve issues in a timely manner Ability to work independently while being a team player at the same time Ability to cover shift rotation and be on time at the office. BENEFITS: Excellent remuneration package Be part of a dynamic and creative team with a positive and friendly atmosphere Guidance and tools to reach your full potential Relocation support.

Location: Kuala Lumpur, Malaysia We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention. About Intellect Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered Role & Responsibilities Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members. Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. Maintaining accurate and detailed call reports on key issues and referrals actioned Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) Supporting in the development of appropriate crisis management plans to support callers in crisis Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed Ensuring smooth and diligent handover process to next shift personnel Dedicating entire shift to intellect tasks and responsibilities only Conducting risk assessments, including lethality assessment for suicide cases Requirements 1 - 3 years of experience in helplines, either in a paid or voluntary capacity Can effectively communicate in their native language Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case Plus Points if you: have a background in mental health or emergency services Completed training in Crisis Intervention or Suicide Prevention can effectively communicate in more than 1 language maintain professional indemnity insurance

Location: Limassol Workplace: hybrid The Role: We are looking for passionate and self-motivated professionals to join our Customer Experience Team in Limassol. The main responsibilities of the position include: Deal with clients’ inquiries via live chat, email and telephone Perform personal clientele analysis and taking actions as required Handle client inquiries appropriately and ensuring that high level service is provided Promote available products and services to clients Develop and maintain excellent relationships with prospective and existing clients Cooperate effectively with other departments as required Contribute to team effort by achieving targeted results Main requirements: University Degree in a business-related field Client handling experience in the financial services sector is a definite plus Excellent oral and written skills in English Ability to multitask and maintain a high-level of organization Outstanding communication and interpersonal skills Excellent computer literacy Valid work permit required Benefit from: Attractive remuneration package Private health insurance Corporate pension fund Intellectually stimulating work environment Continuous personal development and international training opportunities The Hiring Experience: What Awaits You Let’s Connect – Intro Chat with Talent Acquisition Deep Dive – First Interview with Your Future Team Speak Your Strength – Language Proficiency Check Show Your Skills – Live Technical Session All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.

Location: Singapore We're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention. About Intellect Intellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental wellbeing. We're a team of psychologists, clinicians, and technologists providing an evidence-based approach to proactively help anyone, no matter where they are on their mental health journey.Our mission is to make mental health support radically more accessible, preventative & relatable, and stigma-free. Join us on our mission to reinvent how mental healthcare is being delivered Role & Responsibilities Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members. Providing a range of evidenced based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management/advocacy services, individual therapy, or group services. Maintaining accurate and detailed call reports on key issues and referrals actioned Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR) Supporting in the development of appropriate crisis management plans to support callers in crisis Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed Ensuring smooth and diligent handover process to next shift personnel Dedicating entire shift to intellect tasks and responsibilities only Conducting risk assessments, including lethality assessment for suicide cases Requirements 1 - 3 years of experience in helplines, either in a paid or voluntary capacity Can effectively communicate in their native language Experience working with high risk clinical situations (at risk of or affected by suicide or crisis cases) and Ability to maintain emotional composure in high stress situations, ability to bounce back from stressful interactions and high-risk case Plus Points if you: have a background in mental health or emergency services Completed training in Crisis Intervention or Suicide Prevention can effectively communicate in more than 1 language maintain professional indemnity insurance