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Location: Oman PIPECARE is currently looking for Field Technician to join our Team. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years. Due to our global focus and international growth, PipeCare is seeking experienced Field Technician to support our continued growth. Responsibilities include: Prepare, sign and submit pigging, daily, express and other relevant reports Discuss equipment and tools requirements including auxiliaries, AGM's, DGPS, magnets, launching trays, spares, toolbox and all other required tools for use in the field, etc. Study and analyze project information document, operation manuals, pigging procedures and other project-related documents Establish professional contact with client’s field personnel creating friendly working relations Execute field work in a safe, effective and efficient manner in accordance with QA/QC procedures and in line with time, resource and financial planning Coordinate field activities between team, subcontractor, client and other involved parties Perform ILI runs successfully without data loss as per POF & API standards Conduct sufficient cleaning runs to the established cleaning criteria Conduct site survey and DGPs Survey in line with procedures and operational requirement Execute all other tasks as requested by Team Leader within the assigned job role. Qualified Candidates will possess: Degree in Engineering (Mechanical or relevant) Experience in Oil and Gas sector, preferably with ILI exposure Computer skills in Microsoft Word, excel and outlook at an intermediate level Professional level of English language is a must Job requirements: Ability to travel extensively including international trips Ability to work flexible hours based on business and project needs Ability to work either independently or within a team to ensure project success

Location: Amman, Jordan PIPECARE Group is looking for an experienced Mechanical Engineer to join our team . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry/sector: Oil & Gas / In Line Inspection services. Mechanical Engineer is responsible for performing comprehensive Fitness-for-Service assessment studies on client’s pipelines using API 579 and other international standards. Key Responsibilities & Authorities Perform FFP evaluations of clients’ assets based on Level 1 & 2 assessments of damage mechanisms. Performing RSTRENG calculations per clients’ requirements. Perform Abaqus simulation models for corroded components. Integrate inspection data into Abaqus simulation and perform analysis for degraded components. Evaluate repair options and make recommendations to clients. Team leadership and collaboration Develop training material related to Pipeline Integrity. Lead, mentor, and train a team of Integrity Engineers within the corporation, ensuring their skills are up-to-date and that they are consistently applying high-quality standards. Act as the primary subject matter expert (SME) on Integrity Engineering during internal and external audits. Liaise with clients, project managers, and integrity engineers to understand project requirements and provide data-driven insights to support decision-making. Communicate complex findings and data-driven narratives to senior management and other non-technical stakeholders. Skills/Experience Minimum of Bachelor’s Degree in Mechanical Engineering. 3-5 years’ experience in Oil and Gas industry. Experience in API 579, ASME codes, Abaqus. Strong professional command of written and spoken English in addition to communication skills is a must.

Location: Cairo, Egypt PIPECARE Group is looking for an experienced Mechanical Engineer to join our team . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry/sector: Oil & Gas / In Line Inspection services. Mechanical Engineer is responsible for performing comprehensive Fitness-for-Service assessment studies on client’s pipelines using API 579 and other international standards. Key Responsibilities & Authorities Perform FFP evaluations of clients’ assets based on Level 1 & 2 assessments of damage mechanisms. Performing RSTRENG calculations per clients’ requirements. Perform Abaqus simulation models for corroded components. Integrate inspection data into Abaqus simulation and perform analysis for degraded components. Evaluate repair options and make recommendations to clients. Team leadership and collaboration Develop training material related to Pipeline Integrity. Lead, mentor, and train a team of Integrity Engineers within the corporation, ensuring their skills are up-to-date and that they are consistently applying high-quality standards. Act as the primary subject matter expert (SME) on Integrity Engineering during internal and external audits. Liaise with clients, project managers, and integrity engineers to understand project requirements and provide data-driven insights to support decision-making. Communicate complex findings and data-driven narratives to senior management and other non-technical stakeholders. Skills/Experience Minimum of Bachelor’s Degree in Mechanical Engineering. 3-5 years’ experience in Oil and Gas industry. Experience in API 579, ASME codes, Abaqus. Strong professional command of written and spoken English in addition to communication skills is a must.

Location: Houston, TX, United States Job Title Shop & Field Technician - ILI Department Operations Location Houston, Texas Position Summary The general role for the shop and field technician is to ensure the proper preparation for and execution of fieldwork and coordination of the field activities. General responsibilities Comply always and fully with PIPECARE Group HSE requirements Be quality conscious (dynamic approach towards quality improvement and aim at getting things right first time) Maintain confidentiality, integrity and safeguard PIPECARE trade secrets Always respect and support fellow employees Respond to changes positively (technical advancements as well as organizational adaptations) Act in such a manner that PIPECARE’s reputation is highly respected Be results-oriented; alert others timely when a task may not produce the required result for PIPECARE’s final     product Follow PIPECARE’s Process Flow Charts and interact with other departments when required Assure timely and accurate reporting to PIPECARE Identify training requirements Job Functions, Responsibilities & Authorities Review and analyze project documentation, operation manuals, pigging procedures, and other related materials. Develop and maintain professional relationships with the client's field and project management teams, fostering positive working relations. Coordinate field activities between the PIPECARE team, other contractors, clients, and all involved parties. Assemble, prepare, pack, and transport ILI tools and auxiliary equipment to and from the project site. Calibrate, verify calibration, inspect, and test inspection equipment prior to mobilization. Conduct thorough pre- and post-run inspections of ILI tools to ensure proper functionality and adherence to operational standards. Complete tool preparation, checklists, project procedures, and job safety analysis documentation. Provide support and service during equipment setup, tool launching, and receiving Launch, track, and receive ILI tools, clean, and re-pack equipment after each run. Operate hand/power tools, hoists, forklifts, cranes, and other required equipment. Perform troubleshooting and repairs of ILI tools, AGMs, transmitters, receivers, and other related equipment. Verify the quality of ILI and AGM data, generate, review, and submit field and other reports in a timely manner. Disassemble, clean, and maintain cleaning, gauging, ILI, and other tools and equipment post-project. Promote and maintain a safe and professional work environment, executing fieldwork in a safe, effective, and efficient manner in line with PIPECARE QA/QC procedures and project timelines. Participate in training as needed and assist junior field technicians with their training and professional development. Conduct site and DGPs surveys in accordance with PIPECARE Group procedures and operational requirements. Maintain an organized inventory of spare parts, tools, and equipment necessary for seamless field operations. Document all maintenance activities to ensure detailed records for quality control and continuous process improvement. Exercise stop-work authority when encountering unsafe conditions or behaviors that may lead to incidents or accidents. Perform additional duties within the scope of the assigned role. Competency Requirements Competency Requirements: Communication: Facilitates two-way communication, promotes positive relationships with clients and colleagues, and proactively resolves conflicts. Oral Communication: Speaks clearly and persuasively, listens attentively, and responds effectively to questions and requests. Participates in meetings and demonstrates group presentation skills Written Communication: Writes clearly and concisely, presenting numerical data effectively. Character: Demonstrates integrity and ethical behavior in all work-related interactions. Models company values, respects diverse perspectives, and prioritizes job safety for oneself and others. Collaboration: Builds and maintains strong partnerships with clients, prospects, and staff at all levels, contributing to team and company success. Adaptable and responsive to change. Administrative Management: Manages administrative tasks to ensure quality and timeliness, including the preparation of accurate sales reports and data analysis for trend forecasting. Accountability Timely Project execution within the assigned job role Perform and complete the job successfully Submit all data and reports complete and in a timely manne Skills/ Experience Degree in Engineering (Mechanical or relevant) plus 3 years of operation planning experience Experience in Oil and Gas sector, preferably with ILI exposure Ability to lift, push, and pull heavy equipment and machinery. Standing, bending, and kneeling for extended periods. Good social skills with the ability to communicate clearly Manual dexterity and hand-eye coordination. Computer skills in Microsoft word, excel and outlook at an intermediate level Fluency in English, the language of the Territory is an advantage Ability to travel extensively in the US and globally Work Environment & Physical Requirements Ability to work in diverse environments, including outdoor field locations and controlled shop settings. Must be physically fit to lift heavy equipment, work in confined spaces, and perform tasks that require manual dexterity. Willingness to work flexible hours, including extended shifts, weekends, and travel assignments.

Location: United Arab Emirates PipeCare Group is looking for an experienced Project Manager to oversee in line inspection projects. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. The general role for Project Manager includes managing the PipeCare operational projects in Middle East. PipeCare operational projects involve (but not limited) the mobilization of the resource to the Oil & Gas fields, servicing the Oil & Gas pipelines, arranging field surveys and field verifications, demobilization of equipment upon completion and Reporting. The candidate will lead a project team, producing, executing and controlling the project budget. The Project Manager is responsible to deliver the project in accordance with the contractual Scope of Work, on time, on budget and achieve customer satisfaction. Key Responsibilities & Authorities Contract review; Planning and coordination of activities; Ensuring all project related info is entered in ERP; Plan internal and external KOM; Place all necessary requests and check with RM on resource; Review assigned budget from sales; Request site assessment; Request RM, TM, Log(supply chain) & DA for their services and agree on dates (Handshake); Request Task to RM; Request Task to TM; Request Task to LOG; Request Task to DA; Create Purchase requisitions when required; Job Safety Analysis; Have a briefing meeting with relevant parties when required internally; Obtain written approvals from customers prior to run & have focal point identified from customer side prior to mobilization; Communicate regularly with the field teams; Realization of field activities; Demobilization activities; Payment milestones /Invoicing; Follow up on Invoice approvals; Responsible for upselling and cross selling; Ensure tool/MP rent is paid on time; Prepare and participate in commercial project review meeting Requirements Skills/Experience: •     Bachelor’s Degree in Engineering (Mechanical or relevant). •     Valid PMP certificate (is a must). •     Min 5 years of operation planning experience in the role of Project Manager with prior exposure to the UAE and ADNOC •     Experience in Oil and Gas sector or EPC contracting, preferably with ILI exposure •     Computer skills in Microsoft Office and PM software at an intermediate level. •     Fluency in English. •     Ability to travel extensively. Accountability •     Timely Project execution •     Project Manpower control •     Safety in all places to be ensured at site •     Timely reports submission

Location: Cairo, Egypt PIPECARE Group is looking for an experienced Pipeline Integrity Engineer to join our team . By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 20 years. Industry/sector: Oil & Gas / In Line Inspection services. Pipeline Integrity Engineer is responsible for performing comprehensive Fitness-for-Service assessment studies on client’s pipelines using API 579 and other international standards. Key Responsibilities & Authorities Perform FFP evaluations of clients’ assets based on Level 1 & 2 assessments of damage mechanisms. Performing RSTRENG calculations per clients’ requirements. Perform Abaqus simulation models for corroded components. Integrate inspection data into Abaqus simulation and perform analysis for degraded components. Evaluate repair options and make recommendations to clients. Team leadership and collaboration Develop training material related to Pipeline Integrity. Lead, mentor, and train a team of Integrity Engineers within the corporation, ensuring their skills are up-to-date and that they are consistently applying high-quality standards. Act as the primary subject matter expert (SME) on Integrity Engineering during internal and external audits. Liaise with clients, project managers, and integrity engineers to understand project requirements and provide data-driven insights to support decision-making. Communicate complex findings and data-driven narratives to senior management and other non-technical stakeholders. Skills/Experience Minimum of Bachelor’s Degree in Mechanical Engineering. 3 -5 years’ experience in Pipeline integrity in the Oil and Gas industry. Experience in API 579, ASME codes, Abaqus. Strong professional command of written and spoken English in addition to communication skills is a must.

Location: Sharjah, United Arab Emirates PipeCare Group of companies has been helping the customers ensure the integrity of their pipeline and facility assets for over 20 years. PipeCare Group is looking for an experienced TM Repesenative who will be responsible to manages all aspects of the territory tool fleet and arranges additional tools from Corporate TM, as required. Key Responsibilities & Authorities Arrange for tools, spares and accessories to be delivered to site timely, properly configured and assembled.  These activities require intensive integration of information exchange with the Project Manager. Any shortage of complete information in the PQ shall be assessed together with Corporate TM and the Territory Director/PM so that consensus is reached on how to progress. These activities also include agreeing with the PM tool return date and arranging tool return shipment. Manage all aspects of the territory work shop including proper housekeeping and accurate records keeping. Manage and report the territory tools, spares and accessories inventory: Avoid shortages. Arrange for proper storage and labelling. Arrange for cleaning after project use. Report planned usage monthly. Report success rate of inspection tool runs monthly. Aim at 100% run success rate, assess tool performance and suggest tool design improvements. Charge the project for tool damage caused by poor handling. Arrange proper shipping of all tool, spares and accessories (to and from commercial project sites, between Territory and Corporate TM as well as from suppliers). Forecast, budget and purchase (or return tools to Corporate TM) for the tool fleet (including spares and accessories) from the market for the coming year. This forecast shall also reflect the manpower requirements and the size of the workshop facilities. Assess and record un-used spares and update inventory. Encourage the PM’s to increase/optimize tools and equipment utilization at region/territory. Skills/Experience: Minimum of Bachelor’s Degree in Engineering/Technology, OR related degree Minimum of 5 years’ experience in a tool and production related role, ideally in the Oil & Gas Industry Advance GMP training and implementation skills Strong command of English, knowledge of other languages is plus Must be flexible with work hours & timings Very good in Technical write up. Preferably with electronics or mechanical Engineering background. ERP, Microsoft office, is a basic requirement for software, having experience in Sledworks, AutoCAD software is an advantage

Location: Dammam, Saudi Arabia PIPECARE Group is looking for an experienced Rigger Level 1 to join our team in Dammam, Saudi Arabia. By providing technology and service focused solutions to the international arena of the oil and gas industry, the PipeCare Group of companies has been helping our customers ensure the integrity of their pipeline and facility assets for over 25 years. Industry/sector: Oil & Gas / In Line Inspection services. Rigger Level 1 is responsible for planning, supervising, and executing all rigging and lifting activities safely and efficiently. The role ensures that lifting operations are carried out in compliance with company procedures, client requirements, and applicable safety standards. Key Responsibilities & Authorities Perform and supervise all rigging and lifting activities in accordance with approved lifting plans and safety procedures. Inspect slings, shackles, hooks, chains, wire ropes, spreader beams, and other lifting equipment before use. Ensure all lifting gear is properly certified, tagged, and fit for purpose. Determine load weights, center of gravity, and suitable lifting points before lifting operations. Coordinate with crane operators, supervisors, and lifting teams to ensure safe execution of lifting activities. Direct crane movements using approved hand signals and communication methods. Ensure loads are properly secured, balanced, and controlled during lifting operations. Conduct pre-lift inspections and participate in toolbox talks and risk assessments. Monitor lifting operations and stop any activity that presents a safety risk. Report damaged or defective lifting equipment and remove it from service. Maintain lifting equipment records and inspection logs. Assist in loading, unloading, positioning, and installation of equipment and materials. Guide and mentor junior riggers. Report incidents, near misses, unsafe conditions, and operational issues to the supervisor. Following team leader instruction all the time during the activities. Need to submit all lifting plans prior to each activity. Always available to meet the Client schedule. Train other employees when and as required by other team members as per Management. Always notify the line manager for sick leave or annual vacation. Need to attend multiple activities in given single day. Requirements High School Diploma or equivalent. Valid Saudi Aramco Rigger Level 1 certification. Minimum 5 years of experience in rigging and critical lifting operations. Knowledge of lifting equipment, rigging techniques, and load calculations. Ability to read and interpret lifting plans and rigging drawings. Good communication skills in English. Strong understanding of HSE requirements and lifting regulations. Saudi Aramco work experience. Work experience in Hydrocarbon facilities. Must have valid Driving License of KSA.

Location: South Africa Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Brazil Our client is a specialized business consultancy and software integration firm that helps organizations streamline operations through cloud-based technologies and intelligent business systems. They work closely with clients to design, implement, and optimize scalable digital solutions, enabling businesses to automate processes, improve customer engagement, and build more connected technology ecosystems. As they continue to grow, they are looking for an experienced Salesforce Pardot Consultant to help clients design, implement, and optimize effective B2B marketing automation solutions using Salesforce Marketing Cloud Account Engagement (Pardot) . The Role We're looking for a Salesforce Pardot Consultant (Marketing Cloud Account Engagement) with strong hands-on experience building and optimizing marketing automation workflows within the Salesforce ecosystem. Pardot / Marketing Cloud Account Engagement is the primary platform for this role. You'll work directly with clients to understand their marketing and lead management requirements and translate them into effective Pardot solutions—from lead capture, segmentation, scoring, and nurturing through to campaign automation, reporting, and Salesforce CRM alignment. This is a client-facing role that requires someone who is comfortable combining hands-on technical execution with consulting and stakeholder communication. Experience with the broader Salesforce Marketing Cloud (SFMC) ecosystem is valuable, but it is considered a secondary skill rather than the primary requirement. Role Details Commitment: Full-Time (40 hours/week) Working Hours: AU working hours Location: Fully Remote Engagement: Independent Contractor Monthly Rate: USD $1,600–3,000/month (depending on level of experience) What You'll Do Pardot / Marketing Cloud Account Engagement Build, configure, test, and optimize marketing automation campaigns using Salesforce Marketing Cloud Account Engagement (Pardot). Design and manage automated lead nurturing journeys and engagement programs. Configure segmentation lists, automation rules, completion actions, dynamic lists, and other Pardot automation functionality. Build and optimize lead scoring, grading, and qualification models. Develop forms, landing pages, email templates, and lead capture workflows. Create personalized and segmented B2B marketing campaigns based on prospect behavior, attributes, and lifecycle stage. Support campaign tracking, attribution, and reporting within Pardot and Salesforce. Maintain strong data quality and ensure accurate synchronization between Pardot and Salesforce CRM. Lead Management & Marketing Automation Translate client marketing strategies and business requirements into scalable marketing automation solutions. Develop lead nurturing and lifecycle strategies that effectively move prospects through the marketing and sales funnel. Configure lead routing, qualification, and handover processes between marketing and sales. Identify opportunities to improve conversion rates, campaign performance, and marketing-to-sales alignment. Troubleshoot automation, synchronization, campaign, and data issues. Perform thorough QA and testing before campaigns and automation workflows go live. Email & Campaign Development Build and optimize responsive email campaigns and templates. Support personalization and dynamic content based on prospect data and behavior. Develop landing pages and forms that integrate effectively with marketing campaigns. Apply HTML and CSS where required to customize emails, forms, and landing pages. Monitor campaign engagement and recommend improvements based on performance data. Salesforce Integration & Data Management Work with Salesforce CRM and Pardot to ensure reliable synchronization of prospect and customer data. Support field mapping, campaign attribution, segmentation, and lead management processes. Troubleshoot data synchronization and integration issues. Collaborate with Salesforce and technical specialists where more complex integrations are required. Support integrations between Pardot, Salesforce CRM, and other marketing or business systems. Client Consulting & Collaboration Work directly with clients to understand their marketing objectives, processes, and technical requirements. Translate business requirements into practical Pardot solutions. Explain technical concepts and recommendations clearly to both technical and non-technical stakeholders. Provide clients with guidance and best practices around Pardot, marketing automation, lead management, and campaign optimization. Collaborate with marketing, CRM, creative, product, and technical teams to deliver solutions successfully. Manage multiple client projects and priorities while maintaining a high standard of delivery. Continuous Improvement Review existing Pardot environments and identify opportunities to improve automation, data quality, campaign performance, and usability. Continuously optimize lead nurturing programs, scoring models, segmentation, and workflows. Troubleshoot platform and campaign issues to ensure reliable execution. Stay current with Salesforce Marketing Cloud Account Engagement developments and evolving B2B marketing automation best practices. What We're Looking For Must-Haves 3+ years of hands-on experience with Salesforce Pardot / Marketing Cloud Account Engagement . Strong practical experience building and managing Pardot marketing automation campaigns. Experience with Engagement Studio , automation rules, completion actions, segmentation, and dynamic lists. Experience developing lead nurturing workflows and B2B customer journeys. Strong understanding of lead scoring, grading, qualification, and marketing-to-sales handover. Experience building and managing email campaigns, forms, landing pages, and lead capture processes. Experience integrating and working with Pardot and Salesforce CRM . Strong understanding of prospect data management, segmentation, synchronization, and data quality. Experience with campaign tracking, reporting, and marketing attribution. Good HTML and CSS skills for email and landing page customization. Strong understanding of B2B marketing automation and lead lifecycle management. Excellent troubleshooting and problem-solving skills. Strong communication skills with confidence working directly with clients and stakeholders. Ability to independently manage multiple campaigns, projects, and priorities. Nice-to-Haves Experience with the broader Salesforce Marketing Cloud (SFMC) platform. Experience with Journey Builder, Automation Studio, Email Studio, or Contact Builder. Salesforce Pardot / Marketing Cloud Account Engagement certifications. Other relevant Salesforce certifications. Familiarity with APIs and integrations across the Salesforce and marketing technology ecosystem. Experience working in an agency, consultancy, or enterprise environment supporting multiple clients. Experience with more complex Salesforce CRM configurations and marketing-to-sales workflows. Familiarity with AMPscript, JavaScript, or SQL. Ideal Candidate Profile This role is ideal for someone who: Has deep hands-on knowledge of Pardot rather than only surface-level exposure to the platform. Understands both the technical and marketing sides of B2B marketing automation. Can look at an existing Pardot setup, understand how it works, and identify opportunities to improve it. Thinks beyond individual campaigns and considers the entire prospect journey from initial capture through qualification and sales handover. Enjoys combining technical execution with client-facing consulting. Takes ownership of projects from requirements gathering through implementation, testing, and optimization. Communicates technical concepts clearly to both technical and non-technical stakeholders. Is highly organized and capable of managing multiple client engagements simultaneously. Is proactive, detail-oriented, and committed to delivering high-quality work. Why Join? Work on diverse Pardot / Marketing Cloud Account Engagement projects across multiple client environments. Take ownership of meaningful B2B marketing automation and lead management initiatives. Work directly with clients and help shape how they use Salesforce to improve their marketing and sales processes. Collaborate with experienced consultants and technical specialists within a growing consultancy. Expand your expertise across Salesforce CRM, marketing automation, integrations, and the broader Salesforce ecosystem. Join a fully remote team that values autonomy, collaboration, continuous learning, and technical excellence. Recruitment Process Initial Interview Client Interview Offer & Onboarding

Location: Manila, Philippines About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance. As we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success. If you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you. The Role As a Client Success Manager , you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time. This is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership. Your success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives What You'll Do Client Success & Relationship Management Own the client relationship from onboarding through long-term partnership. Lead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success. Develop a deep understanding of each client's business, hiring strategy, and growth plans. Build trusted relationships with key stakeholders and decision-makers. Conduct regular check-ins, business reviews, and strategic planning sessions. Proactively identify challenges, manage expectations, and deliver outstanding client experiences. Drive long-term client satisfaction, retention, and account growth. Recruitment Coordination Translate hiring requirements into clear recruitment briefs for the Talent Acquisition team. Partner closely with recruiters throughout the hiring process. Monitor recruitment progress, timelines, and candidate pipelines. Keep clients informed with proactive communication and regular updates. Ensure every placement reflects Bamboo Works' commitment to quality and service. Contractor Success Support contractors throughout their engagement with Bamboo Works. Conduct onboarding and regular performance check-ins. Help contractors integrate successfully into their clients' teams. Identify and address potential performance concerns early. Facilitate constructive conversations between clients and contractors when needed. Project & Operations Management Act as the primary point of coordination between clients, recruiters, contractors, sales, and leadership. Keep projects moving efficiently while ensuring alignment across all stakeholders. Manage multiple client accounts simultaneously with exceptional organization and attention to detail. Continuously improve internal processes to enhance the client experience. Growth & Account Development Identify opportunities to help clients expand their remote teams. Recommend additional roles and staffing solutions that genuinely support business growth. Recognize account expansion opportunities through regular client conversations. Contribute to the long-term growth of both Bamboo Works and its clients. What We're Looking For Must-Haves 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role. Proven experience managing long-term client relationships with a strong focus on retention and account growth. Experience coordinating multiple stakeholders and managing several projects simultaneously. Strong problem-solving skills and confidence handling challenging client conversations. Excellent communication skills, both written and verbal, with fluent English. Highly organized, proactive, and capable of working independently. Strong commercial awareness while maintaining a client-first mindset. Comfortable learning about different industries, business models, and organizational structures. Nice-to-Haves Experience within recruitment, staffing, outsourcing, or HR services. Familiarity with remote hiring models and globally distributed teams. Experience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists. Experience using ATS, CRM, project management, or client success platforms. Ideal Candidate Profile This role is ideal for someone who: Naturally builds trust and long-term relationships. Takes ownership rather than waiting for direction. Anticipates challenges before they become problems. Thrives in a fast-paced, entrepreneurial environment. Is calm under pressure and confident navigating complex conversations. Balances empathy with commercial thinking. Enjoys helping businesses grow through exceptional people. Is highly organized without losing sight of the bigger picture. Genuinely cares about delivering outstanding service and creating successful long-term partnerships. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth. Recruitment Process Initial Interview Interview with the Founders Client Success Case Discussion Offer & Onboarding

Location: Metro Manila, Philippines About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About the Client We're helping a company in the fintech and digital assets industry find an experienced Customer Support Specialist to support users of its digital assets platform and associated crypto payment card. The company operates within the evolving financial technology space, providing digital financial solutions that connect traditional payment services with cryptocurrency and digital assets. As the business continues to grow, they're looking for their first dedicated Customer Support Specialist to take ownership of incoming customer inquiries, resolve issues, and help establish a reliable, high-quality customer support function. The Role We're looking for a Customer Support Specialist – Fintech & Crypto Payments who combines excellent customer service skills with a strong understanding of financial products, digital platforms, payment transactions, and ideally cryptocurrency. You'll be the first point of contact for customers using the platform and its associated crypto card, helping them navigate account setup, verification, platform functionality, card usage, payments, deposits, withdrawals, and other transaction-related concerns. The majority of support will be handled through live chat and written communication , with occasional phone or video calls when customers require more hands-on assistance. As the first person joining this function, you'll be expected to take ownership of incoming cases and resolve issues independently wherever possible, following established SOPs and escalation procedures. This is not a generic customer service role. We're looking for someone who can understand the product, investigate problems, identify solutions, and confidently guide customers through financial and technical issues. Role Details Commitment: Full-Time (40 hours/week) Working Hours: Fixed Bahamas business hours (Eastern Time) Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: US$1,200 - $1,600 (Depending on level of experience) What You'll Do Customer Support & Platform Assistance Serve as the primary point of contact for incoming customer inquiries through live chat, email, and other written channels. Handle phone or video calls when issues require more detailed or personalized assistance. Guide customers through account creation, onboarding, verification, and general platform navigation. Help customers understand and use the platform's features and services effectively. Investigate customer concerns, identify underlying issues, and provide accurate, timely resolutions. Take ownership of cases from initial contact through resolution, escalating only when necessary and in line with established SOPs. Maintain professional, clear, and reassuring communication throughout the customer journey. Crypto Card & Payment Support Assist customers with crypto card issuance, activation, linking, and usage. Troubleshoot Visa card-related issues, including declined or failed transactions, card connections, and payment concerns. Help customers understand transaction statuses, payment processes, and common reasons for unsuccessful transactions. Support customers with deposits, withdrawals, transfers, balances, and account-related transactions. Investigate transaction discrepancies and coordinate with internal teams where additional support is required. Provide clear guidance while maintaining accuracy when handling financial and transactional information. Account Verification & Issue Resolution Guide customers through relevant KYC, identity verification, and account-related procedures. Troubleshoot common account access, verification, and platform issues. Independently investigate and resolve incoming cases using available tools, resources, and established procedures. Recognize when issues require escalation to operations, compliance, payments, or technical teams. Maintain ownership of the customer experience even when other teams are involved in resolving a case. Handle sensitive customer information with appropriate care, discretion, and confidentiality. Support Operations & Continuous Improvement Accurately document customer inquiries, troubleshooting steps, actions taken, and resolutions in internal systems. Follow established SOPs while identifying opportunities to improve support processes and customer communication. Help build and refine the customer support function as the company's first dedicated support specialist. Identify recurring issues, customer pain points, and potential gaps in the platform experience. Share feedback and recommendations with relevant internal teams. Stay informed about platform functionality, crypto card processes, internal procedures, and product updates. What We're Looking For Must-Haves At least 3 years of experience in customer support, client services, or client operations , preferably within fintech, financial services, digital banking, payments, or cryptocurrency. Direct experience supporting customers using financial products, payment cards, or digital financial platforms. Strong understanding of card payments and common transaction issues, including declined payments, failed transactions, card activation, and payment troubleshooting. Familiarity with customer onboarding, account verification, KYC, and transaction-related support processes. Strong written and spoken English, with the ability to explain financial or technical issues clearly and professionally. Experience handling customer inquiries through live chat, email, or other written communication channels. Confidence communicating with customers through phone or video calls when required. Strong troubleshooting skills and the ability to independently investigate and resolve customer concerns. Ability to follow SOPs, exercise sound judgment, and recognize when escalation is necessary. Excellent attention to detail, particularly when dealing with financial transactions and sensitive customer information. Strong organizational skills and the ability to manage multiple incoming cases while maintaining quality and responsiveness. A proactive, resourceful, and customer-focused approach to problem-solving. Familiarity with cryptocurrency and digital assets, whether through professional experience or personal use. Nice-to-Haves Professional experience supporting a cryptocurrency exchange, wallet provider, crypto card, trading platform, or digital assets business. Experience supporting Visa/Mastercard-linked financial products or payment cards. Familiarity with cryptocurrency wallets, exchanges, deposits, withdrawals, and on-chain transactions. Experience in payments operations, trading operations, financial-services operations, or client operations. Experience supporting B2C financial products. Familiarity with customer support platforms such as Intercom, Zendesk, Freshdesk, Salesforce, or similar tools. Experience using ticketing systems, knowledge bases, and internal escalation workflows. Understanding of blockchain and cryptocurrency concepts. Experience coordinating with compliance, risk, fraud, payments, or technical teams. Previous experience helping establish or improve a customer support function. Ideal Candidate Profile You're someone who genuinely enjoys helping customers but also has the technical curiosity and financial-product knowledge needed to investigate and resolve problems. You're comfortable explaining how digital financial platforms work, guiding customers through account and transaction issues, and troubleshooting payment card concerns. You don't simply pass difficult questions to another team—you investigate, follow the appropriate procedures, and take ownership of the issue through to resolution. Ideally, you've worked professionally within a crypto or digital assets environment. However, we're also open to strong candidates from fintech, digital banking, or payments who have a solid understanding of cryptocurrency through personal use. As the first dedicated customer support hire, you're comfortable working independently, following established processes, and helping shape how the function develops. Most importantly, you're resourceful, detail-oriented, calm under pressure, and committed to delivering an excellent customer experience . Why Join? Join a growing business operating at the intersection of fintech, digital assets, and payment technology. Become the company's first dedicated Customer Support Specialist and play an important role in developing the function. Gain hands-on exposure to digital financial products, crypto cards, payment processes, and platform operations. Take meaningful ownership of customer cases rather than working within a narrowly defined support function. Collaborate directly with operations, compliance, payments, and technical teams. Work remotely in a role that values independence, initiative, and problem-solving. Recruitment Process Initial Interview with Bamboo Works Client Interview Offer & Onboarding

Location: Cape Town, South Africa About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Manila, Philippines About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Bogotá, Colombia About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding

Location: Warsaw, Poland About Bamboo Works Bamboo Works helps growing companies and ambitious entrepreneurs build global teams without handling recruitment themselves. We place vetted, English-fluent professionals, from service and support staff to accountants, engineers, and marketers, who work as part of our clients' onshore teams. Our services range from single specialist placements to fully managed offshore departments and recruitment-as-a-service. We've served 200+ clients so far and invest in our people through our own AI Academy. We were built remotely on purpose, and we care about the quality of each hire more than the number of hires. As we continue to grow, we're looking for an exceptional Lead Generation Specialist to fuel our growth by connecting us with the companies that need great offshore teams the most. If you're passionate about finding opportunities others miss, starting meaningful conversations, and helping businesses grow through great people, we'd love to hear from you. The Role As a Lead Generation Specialist , you'll own the top of our sales funnel, from identifying the right companies through booking qualified meetings for our sales team. You'll build a predictable pipeline from scratch, targeting companies that could realistically hire offshore staff, and find the buying signals that show when a business is ready to build a remote team. This is a highly autonomous role where you'll work closely with our sales team and internal leadership to test new channels, refine our ideal customer profile, and hand over opportunities that are warm, qualified, and ready to close. Your success will be measured not only by the number of qualified meetings you generate, but also by the quality of those opportunities, your creativity in finding new ways to reach prospects, and the long-term clients they turn into. Role Details Commitment: Part-Time/Full-Time Working Hours: Flexible with overlap across international clients Location: Fully Remote Engagement: Independent Contractor Start Date: ASAP Monthly Rate: Competitive rate based on experience, consisting of base pay + high incentives What You'll Do Build a steady flow of qualified meetings with companies looking to hire offshore staff. Define and refine the ideal customer profile. Spot buying signals (hiring activity, growth triggers, operational strain) that show when a company is ready to offshore. Run outreach across email, LinkedIn, phone, and less conventional channels. Test, measure, and double down on what converts. Qualify and warm up prospects so our sales team receives opportunities that are ready to close. Keep our CRM clean and accurate. Report full-funnel metrics from first touch through closed client, and use them to improve results month over month. What We're Looking For Must-Haves At least 3 years in B2B lead generation, with a proven record of generating clients for a staffing, recruitment, outsourcing, or BPO firm itself (not for one of its clients). You can share real funnel numbers, including outreach volume, reply rates, meetings booked, show-up rates, and closed clients, as well as the KPIs you were held to. You can build targeted lead lists and find buying signals on your own. You're creative with outreach and don't depend on an expensive stack of paid tools. You have hands-on experience with at least one CRM (e.g., GoHighLevel, HubSpot, Pipedrive, Salesforce, Zoho) and keep detailed, up-to-date prospect and opportunity records. You write and speak English excellently, and you're comfortable owning targets independently in a fully remote setup. Nice-to-Haves Experience running qualification or discovery calls before handing prospects over to sales Familiarity with the Western SMB market (US, UK, EU, AU) and its offshore hiring needs Experience with cold calling or appointment-setting software Experience with corporate markets, such as accounting Uses AI tools (ChatGPT, Claude, Clay, etc.) to speed up research and personalization Experience with outreach beyond cold email and LinkedIn, such as partnerships, referrals, events, communities, or content-led prospecting Ideal Candidate Profile This role is ideal for someone who: Is driven by targets and motivated by seeing the pipeline grow. Takes ownership of results rather than waiting for leads to come to them. Spots opportunities and buying signals that others miss. Thrives in a fast-paced, entrepreneurial environment where you're building from scratch. Handles rejection with resilience and keeps outreach consistent day after day. Gets creative with outreach instead of relying on expensive tools or one-size-fits-all templates. Balances high activity with high-quality, well-qualified opportunities. Is data-driven, tracking every number in the funnel and using it to improve. Enjoys starting conversations with business owners and understands how great offshore talent helps companies grow. Why Join Bamboo Works? Join a growing international company with ambitious expansion plans. Work directly with businesses across multiple industries and countries. Build meaningful, long-term client relationships where your work has visible impact. Collaborate with a supportive, high-performing remote team. Enjoy a high degree of autonomy, trust, and ownership in your role. Benefit from a competitive base salary plus high incentives. Work directly with company founders Recruitment Process Initial Interview Interview with the Founders Offer & Onboarding