Workplace: fully
Role Overview
The Customer Success Manager is a hands-on player-coach who owns the external link with our Ethena Pay users. You'll be the single accountable owner of the customer experience after signup. On day one you'll be in the queue answering tickets yourself, including the hard ones. For the 1st 6 months, expect roughly 70% doing the work and 30% building the operations of the function. You’ll be the 1st, so there is huge potential career growth baked in here. You’ll find your maximum ability and seniority level within the team, as the need for a larger support and payments ops org grows around you.
Support is a key place a money product can truly stand out, and few competitors set a high bar We want users to tell other people how good our support is, and we want ticket volume to fall because the reasons for them are being removed. You'll sit directly inside the product team, working closely with Engineering, Finance, Compliance, and our GTM team.
Role Responsibilities
Own the queue personally: handle most inbound tickets yourself early on, own Zendesk end to end (triage, tagging, macros, help centre). You’ll publish, and hold yourself to, the first response and resolution targets.
Set a support quality bar users talk about: define what best-in-class looks like in writing, measure satisfaction and public sentiment properly, run response QA, and contact affected users before they contact us.
Turn support into measured input for product and engineering: a standing weekly read by cluster and contact rate, every defect routed with impact and an owner, and clear escalation thresholds so emergencies move fast and routine volume never interrupts engineering.
Automate the work: remove the causes of the largest clusters through product fixes, self-serve answers and automated status updates, use AI-assisted triage with a human check wherever money is involved, and track falling effort per user as an explicit goal.
Be the named operational owner of our rails vendors (card issuer, on/off-ramp, KYC and wallet partners), with escalation paths, a vendor incident log and evidence for commercial reviews.
Bring the manual money workflows under documented control: runbooks, four-eyes checks and audit trails for reconciliation, disputes and chargebacks, refunds, stuck withdrawals, fraud triage and KYC edge cases, working with parent Finance and Compliance.
Build and lead the operations function: bring support across the ticket queue, Telegram and X into one operation, own user-facing incident comms, run an operations KPI dashboard, and grow a small front line and payments-ops team toward follow-the-sun and multilingual coverage.
Required Skills and Experience
Previously run support or operations for a live consumer money product where mistakes moved, lost or delayed real customer funds, such as a neobank, payments company, card program, exchange or crypto money app.
Owned operational KPIs and reported them regularly to executive and product audiences, with examples of numbers you moved and how you moved them.
A track record of reducing the work, not just absorbing it: contact rates brought down or clusters engineered out, with before-and-after numbers.
A support experience you built that users praised, backed by satisfaction or sentiment data.
Handled money-movement exceptions end to end, such as disputes and chargebacks, refunds, failed or stuck withdrawals, reconciliation breaks, or KYC and sanctions escalations. You've also managed third-party vendors operationally, including getting a live production problem fixed.
A player-coach who has done the work and built a small team or contracted capacity around it, including outsourced support and coverage across time zones or languages.
Agent-native working: you use AI tools to cluster tickets, draft macros and help-centre content, and build reports, and you check the output for accuracy and tone.
A player-coach who has done the work and built a small team or contracted capacity around it, including outsourced support and coverage across time zones or languages
Location: London
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
WHY THE COHERE TPM ROLE?
As our Generative Machine Learning organization has continued growing, we are looking for more Technical Program Managers to join the team!
At Cohere, TPMs are pivotal to our success, being seen as operational experts specializing in cross-functional efforts. Great TPMs at Cohere are well-rounded, executing with precision at the tactical level, while partnering with senior leaders and shaping the big picture at a strategic level, and the opportunities are endless in growing the scale and impact of their work. Cohere’s TPMs would often be described as organized, execution-oriented, pragmatic leaders who are adaptable to the needs of the company and the programs they lead.
As a reward for the depth and breadth of expertize that you bring to the table, you will get to work alongside some of the most talented AI researchers and industry experts in the world on building cutting edge AI technology. No day will be the same as the one before, and the dynamic high growth environment will be absolutely perfect for anyone excited about solving novel problems, bringing structure to oftentimes chaotic and fast-paced environments, and ambitious about scaling their own impact and growth alongside the company!
Please note: While we are remote-first and accept candidates from all over the world, we are highly prioritizing hiring for people who are within 1-2 hours of British Standard Time (BST).
AS A MACHINE LEARNING TECHNICAL PROGRAM MANAGER, YOU WILL:
- Establish, improve, and scale foundational processes that allow the Generative Modeling teams to execute better, faster, and more predictably
- Scale the operational capacity and effectiveness of the Modeling TPM team in collaboration with the Modeling TPM lead to ensure the function can remain lean and effective during a period of the program portfolio complexity and size continuing to rapidly increase
- Flexibly adapt to the needs of the company, programs, and the team from tackling long-horizon programs that can span quarters or even years to jumping onto often highly ambiguous short-term challenges that can have company-wide impact
- Partner directly with leaders within and outside of the Modeling organization on efforts to design, train and improve our core generative models
- Lead cross-functional, oftentimes company-wide programs and strategic initiatives, collaborating and coordinating with cross-functional teams such as Product, Engineering, Legal, Platform, Infra, Policy, and Finance
- Operate as an organizational expert in improving engineering execution rigor and operations on the ground, while contributing to the strategic layer in areas such as long-term strategic planning with senior modeling leadership
- Map out dependencies and risks, and ensure that cross-functional execution across the program runs smoothly, communicating status with non-technical and technical stakeholders and senior management
- Both own and enable a useful communication flow of priorities, ideas, and knowledge throughout and beyond the Modeling organization in line with your programs
- Respond quickly to program-level changes, clarifying new scope, and managing resource needs in response to evolving priorities
YOU MAY BE A GOOD FIT IF YOU HAVE:
- 5-10 years as a Technical Program Manager AND 5+ years of experience working directly on AI/ML. Strong preference for candidates that have worked directly in building foundation models.
- In-depth knowledge of machine learning, particularly when it comes to Natural Language Processing & Large Language Models (LLMs). Bonus points for experience with Multimodal AI.
- Experience with working in a chaotic, fast paced, low structure environment. We need someone who is pragmatic, can roll up their sleeves when needed, and can function at the tactical and strategic level to do whatever it takes to make Cohere’s models succeed
- Personal hands-on understanding of the unique challenges of managing projects and programs in the AI/ML development space as opposed to traditional software program management
- Managed projects & programs requiring a strong general business acumen, such as coordinating with Finance on reporting needs or Policy on regulatory compliance matters — the broader your experience beyond ML technical program management, the better!
- (optional, but preferred) Have technical experience in a hands-on capacity. We don’t necessarily need someone with hands on experience training models, but you need to feel comfortable sitting in the same rooms with some of the best researchers in the world, working on highly complex, cutting edge ML problems
If some of the above - other than the ML TPM experience - doesn’t line up perfectly with your experience, we still encourage you to apply! If you consider yourself a thoughtful worker, a lifelong learner, and a kind and playful team member, Cohere is the place for you.
We welcome applicants of all kinds and are committed to providing both an equal opportunity process and work environment. We value and celebrate diversity and strive to create an inclusive work environment for all.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Sofia, Bulgaria
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Role Purpose
As Audit & Compliance Manager, Europe, you will be the primary owner of audit readiness and tax regulatory compliance across all Europe entities. You will set the standard, structure and cadence for how the region prepares for and manages statutory audits, global group audits, and tax authority engagement — working through the local reporting teams and external accountants who handle data preparation, review and submission, rather than performing that work yourself. Your role is to define how things get done, ensure consistent quality across every market, and be the region's face in front of auditors and tax authorities.
What Makes This Role Different:
Build, don't just maintain.
You're stepping into a newly created position with a mandate to design the region's audit and compliance approach from the ground up — not inherit a fixed process.
Full regional ownership.
This role spans the entire Europe region.
High visibility, real stakes.
You'll be the direct point of contact with external auditors and tax authorities on some of the company's most sensitive matters, with senior leadership relying on your judgment.
A technology-forward environment.
The business is actively investing in automation, AI and dashboarding to modernize reporting — you'll be expected to bring ideas here, not just adopt what's handed to you.
Cross-functional reach.
You'll work closely with the Tax, Transfer Pricing and Legal teams, and directly with hub-entity finance teams, on issues spanning VAT, customer transactions and company-wide reviews.
What You'll Do:
1. Statutory & Global Audit Leadership
Audit Lifecycle Ownership:
Lead the end-to-end process for local statutory audits and global group audits across all 23 countries — planning, coordinating PBC (Provided by Client) lists, and driving on-time sign-off.
External Auditor Relationship:
Act as the primary regional point of contact for audit firms, owning timelines and resolution of open items.
Consolidation Alignment:
Ensure local statutory filings align with Global/Group reporting timelines (IFRS/US GAAP/local GAAP) for a seamless audit process.
Pre-Audit Structuring:
Work with local teams ahead of each audit cycle to define what needs to be prepared and how — so the region walks into every audit with a consistent, proactive structure rather than reacting to auditor requests.
2. Tax Governance & Regulatory Compliance
Filing Oversight:
Ensure accurate, on-time submission across VAT, Withholding Tax (WHT), Corporate Income Tax, and country-specific statistical and national bank reporting — delivered through local reporting teams and external accountants, with you owning quality and timeliness.
Tax Team Liaison:
Standardize and oversee submission of supporting data to the central Tax team; ensure schedules provided for assessments are reconciled and audit-ready.
Notice & Assessment Management:
Proactively manage tax notices and audits, coordinating evidence-gathering and working with the Tax team to ensure timely, well-supported responses.
Corporate Secretarial Support:
Oversee annual filings and coordinate with Legal on board meeting minutes (financial aspects) and other local regulatory requirements.
3. Process Improvement & Digital Transformation
Root Cause Analysis:
Identify recurring audit adjustments or tax queries and implement structural fixes to eliminate them at the source.
Internal Controls:
Strengthen the control environment across the region to minimize audit findings.
Technology & Automation:
Identify and champion tools — including AI and dashboarding — to reduce manual work and increase consistency across the region's reporting.
What We're Looking For:
Mindset & Soft Skills (critical to this role)
A challenger, not a process-follower — someone who questions how things are done today and proposes a better way, rather than simply executing an existing playbook.
Comfortable operating in a fast-moving, high-volume, occasionally chaotic environment, and energized rather than fatigued by it.
Strong communicator and team player who can build trust quickly across Tax, Legal, Transfer Pricing and local finance teams.
Strategic mindset with the ability to zoom out across markets while staying close enough to the detail to be credible with auditors and tax authorities.
Experience & Technical Skills
Currently operating at Manager level (or equivalent) within an audit firm or a multinational's in-house compliance/audit function — this is not a developmental hire.
10–12+ years of post-qualification experience, with hands-on exposure to multi-country compliance in Europe.
Chartered Accountant (CA), CPA, or ACCA qualification.
Solid working knowledge of IFRS, European tax regulations, and Transfer Pricing fundamentals.
Advanced proficiency with Tier-1 ERP systems (SAP, Oracle, or NetSuite).
Fluent English, written and spoken — required given daily interaction with regional and global stakeholders.
Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 40,000.
In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Budapest, Hungary
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Role Purpose
As Audit & Compliance Manager, Europe, you will be the primary owner of audit readiness and tax regulatory compliance across all Europe entities. You will set the standard, structure and cadence for how the region prepares for and manages statutory audits, global group audits, and tax authority engagement — working through the local reporting teams and external accountants who handle data preparation, review and submission, rather than performing that work yourself. Your role is to define how things get done, ensure consistent quality across every market, and be the region's face in front of auditors and tax authorities.
What Makes This Role Different:
Build, don't just maintain.
You're stepping into a newly created position with a mandate to design the region's audit and compliance approach from the ground up — not inherit a fixed process.
Full regional ownership.
This role spans the entire Europe region.
High visibility, real stakes.
You'll be the direct point of contact with external auditors and tax authorities on some of the company's most sensitive matters, with senior leadership relying on your judgment.
A technology-forward environment.
The business is actively investing in automation, AI and dashboarding to modernize reporting — you'll be expected to bring ideas here, not just adopt what's handed to you.
Cross-functional reach.
You'll work closely with the Tax, Transfer Pricing and Legal teams, and directly with hub-entity finance teams, on issues spanning VAT, customer transactions and company-wide reviews.
What You'll Do:
1. Statutory & Global Audit Leadership
Audit Lifecycle Ownership:
Lead the end-to-end process for local statutory audits and global group audits across all 23 countries — planning, coordinating PBC (Provided by Client) lists, and driving on-time sign-off.
External Auditor Relationship:
Act as the primary regional point of contact for audit firms, owning timelines and resolution of open items.
Consolidation Alignment:
Ensure local statutory filings align with Global/Group reporting timelines (IFRS/US GAAP/local GAAP) for a seamless audit process.
Pre-Audit Structuring:
Work with local teams ahead of each audit cycle to define what needs to be prepared and how — so the region walks into every audit with a consistent, proactive structure rather than reacting to auditor requests.
2. Tax Governance & Regulatory Compliance
Filing Oversight:
Ensure accurate, on-time submission across VAT, Withholding Tax (WHT), Corporate Income Tax, and country-specific statistical and national bank reporting — delivered through local reporting teams and external accountants, with you owning quality and timeliness.
Tax Team Liaison:
Standardize and oversee submission of supporting data to the central Tax team; ensure schedules provided for assessments are reconciled and audit-ready.
Notice & Assessment Management:
Proactively manage tax notices and audits, coordinating evidence-gathering and working with the Tax team to ensure timely, well-supported responses.
Corporate Secretarial Support:
Oversee annual filings and coordinate with Legal on board meeting minutes (financial aspects) and other local regulatory requirements.
3. Process Improvement & Digital Transformation
Root Cause Analysis:
Identify recurring audit adjustments or tax queries and implement structural fixes to eliminate them at the source.
Internal Controls:
Strengthen the control environment across the region to minimize audit findings.
Technology & Automation:
Identify and champion tools — including AI and dashboarding — to reduce manual work and increase consistency across the region's reporting.
What We're Looking For:
Mindset & Soft Skills (critical to this role)
A challenger, not a process-follower — someone who questions how things are done today and proposes a better way, rather than simply executing an existing playbook.
Comfortable operating in a fast-moving, high-volume, occasionally chaotic environment, and energized rather than fatigued by it.
Strong communicator and team player who can build trust quickly across Tax, Legal, Transfer Pricing and local finance teams.
Strategic mindset with the ability to zoom out across markets while staying close enough to the detail to be credible with auditors and tax authorities.
Experience & Technical Skills
Currently operating at Manager level (or equivalent) within an audit firm or a multinational's in-house compliance/audit function — this is not a developmental hire.
10–12+ years of post-qualification experience, with hands-on exposure to multi-country compliance in Europe.
Chartered Accountant (CA), CPA, or ACCA qualification.
Solid working knowledge of IFRS, European tax regulations, and Transfer Pricing fundamentals.
Advanced proficiency with Tier-1 ERP systems (SAP, Oracle, or NetSuite).
Fluent English, written and spoken — required given daily interaction with regional and global stakeholders.
Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is 15,871,000 HUF.
In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Bucharest, Romania
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
Role Purpose
As Audit & Compliance Manager, Europe, you will be the primary owner of audit readiness and tax regulatory compliance across all Europe entities. You will set the standard, structure and cadence for how the region prepares for and manages statutory audits, global group audits, and tax authority engagement — working through the local reporting teams and external accountants who handle data preparation, review and submission, rather than performing that work yourself. Your role is to define how things get done, ensure consistent quality across every market, and be the region's face in front of auditors and tax authorities.
What Makes This Role Different:
Build, don't just maintain.
You're stepping into a newly created position with a mandate to design the region's audit and compliance approach from the ground up — not inherit a fixed process.
Full regional ownership.
This role spans the entire Europe region.
High visibility, real stakes.
You'll be the direct point of contact with external auditors and tax authorities on some of the company's most sensitive matters, with senior leadership relying on your judgment.
A technology-forward environment.
The business is actively investing in automation, AI and dashboarding to modernize reporting — you'll be expected to bring ideas here, not just adopt what's handed to you.
Cross-functional reach.
You'll work closely with the Tax, Transfer Pricing and Legal teams, and directly with hub-entity finance teams, on issues spanning VAT, customer transactions and company-wide reviews.
What You'll Do:
1. Statutory & Global Audit Leadership
Audit Lifecycle Ownership:
Lead the end-to-end process for local statutory audits and global group audits across all 23 countries — planning, coordinating PBC (Provided by Client) lists, and driving on-time sign-off.
External Auditor Relationship:
Act as the primary regional point of contact for audit firms, owning timelines and resolution of open items.
Consolidation Alignment:
Ensure local statutory filings align with Global/Group reporting timelines (IFRS/US GAAP/local GAAP) for a seamless audit process.
Pre-Audit Structuring:
Work with local teams ahead of each audit cycle to define what needs to be prepared and how — so the region walks into every audit with a consistent, proactive structure rather than reacting to auditor requests.
2. Tax Governance & Regulatory Compliance
Filing Oversight:
Ensure accurate, on-time submission across VAT, Withholding Tax (WHT), Corporate Income Tax, and country-specific statistical and national bank reporting — delivered through local reporting teams and external accountants, with you owning quality and timeliness.
Tax Team Liaison:
Standardize and oversee submission of supporting data to the central Tax team; ensure schedules provided for assessments are reconciled and audit-ready.
Notice & Assessment Management:
Proactively manage tax notices and audits, coordinating evidence-gathering and working with the Tax team to ensure timely, well-supported responses.
Corporate Secretarial Support:
Oversee annual filings and coordinate with Legal on board meeting minutes (financial aspects) and other local regulatory requirements.
3. Process Improvement & Digital Transformation
Root Cause Analysis:
Identify recurring audit adjustments or tax queries and implement structural fixes to eliminate them at the source.
Internal Controls:
Strengthen the control environment across the region to minimize audit findings.
Technology & Automation:
Identify and champion tools — including AI and dashboarding — to reduce manual work and increase consistency across the region's reporting.
What We're Looking For:
Mindset & Soft Skills (critical to this role)
A challenger, not a process-follower — someone who questions how things are done today and proposes a better way, rather than simply executing an existing playbook.
Comfortable operating in a fast-moving, high-volume, occasionally chaotic environment, and energized rather than fatigued by it.
Strong communicator and team player who can build trust quickly across Tax, Legal, Transfer Pricing and local finance teams.
Strategic mindset with the ability to zoom out across markets while staying close enough to the detail to be credible with auditors and tax authorities.
Experience & Technical Skills
Currently operating at Manager level (or equivalent) within an audit firm or a multinational's in-house compliance/audit function — this is not a developmental hire.
10–12+ years of post-qualification experience, with hands-on exposure to multi-country compliance in Europe.
Chartered Accountant (CA), CPA, or ACCA qualification.
Solid working knowledge of IFRS, European tax regulations, and Transfer Pricing fundamentals.
Advanced proficiency with Tier-1 ERP systems (SAP, Oracle, or NetSuite).
Fluent English, written and spoken — required given daily interaction with regional and global stakeholders.
Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is 220,800 RON.
In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
#ALEPH
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: United States, Aliso Viejo, CA
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Senior Software Engineer - AI & Agentic Architecture
This is a senior individual-contributor role combining deep hands-on engineering with multiple agentic frameworks & SDKs, harnesses, MCP, and APIs, technical leadership, and close collaboration with engineering, security, and product teams. You'll design and ship agentic systems, developer tooling, and reusable platform capabilities that improve productivity across SIE.
What you'll do:
Agentic & AI Engineering
Design, build, and operate production-quality agentic applications using agentic SDKs/harnesses — including multi-agent orchestration, subagent delegation, tool integration, and lifecycle hooks.
Design Model Context Protocol (MCP) tool and resource interfaces that give coding agents/harnesses safe, reliable access to backend systems and enterprise data.
Engineer prompts for reliable structured output (JSON schemas, few-shot examples, validation/retry loops) and build evaluation frameworks to measure and improve output quality.
Manage context effectively across long documents, multi-turn conversations, and multi-agent handoffs; design escalation and human-in-the-loop patterns for production reliability.
Developer Productivity
Configure and extend Codex/Claude Code for team-wide use:
AGENTS.md/CLAUDE.md
hierarchies, custom slash commands, Agent Skills, path-specific rules, and plan mode.
Integrate agentic development into CI/CD pipelines for automated code review, test generation, and PR feedback, tuned to minimize false positives and duplicate findings.
Build and maintain MCP server integrations (project- and user-scoped) that extend agent-native development capabilities across engineering workflows.
Identify high-value opportunities for AI-assisted development and design reusable capabilities that multiple teams can adopt, not just one-off solutions.
Discovery, Prototyping & Production Delivery
Partner directly with engineering teams to understand workflows, pain points, and opportunities through hands-on discovery.
Rapidly prototype and validate new AI capabilities with real users, then take successful prototypes into secure, observable, maintainable production systems.
Own the full lifecycle: implementation, testing, deployment, monitoring, and iteration.
Technical Leadership
Provide hands-on technical leadership through architecture discussions, code reviews, and troubleshooting of agentic systems.
Mentor engineers on agentic design patterns, prompt engineering, and agent-native development practices.
Communicate tradeoffs, risks, and results clearly to both technical and non-technical stakeholders.
Contribute to engineering standards, reusable patterns, and documentation that help other teams build effectively with agentic development tools.
Requirements
6+ years of professional software engineering experience, including significant hands-on work building and operating AI/LLM-powered or agentic applications.
Strong programming skills (Java, Python, Go, Rust, or C++) and solid engineering fundamentals — API design, testing, debugging, code review, maintainable code.
Practical, production-grade experience with agentic SDKs/harnesses, MCP, and LLMs — tool use, orchestration, RAG, context management, structured output, and evaluation.
Experience designing MCP tool/resource interfaces and reasoning about tool selection, error handling, and reliability in multi-agent systems.
Demonstrated experience integrating AI into CI/CD and developer workflows.
Ability to work in ambiguous problem spaces, evaluate tradeoffs, and make pragmatic engineering decisions.
Strong written and verbal communication skills, with experience mentoring and leading through influence.
Bachelor’s degree or equivalent.
Preferred Qualifications
Demonstrated expertise across agentic architecture, MCP integration, Codex/Claude Code configuration, prompt engineering, and context management.
Experience building multi-agent research or customer support systems, or structured data extraction pipelines.
Experience with AWS, Docker, Kubernetes, Terraform, and GitOps in support of AI/agentic infrastructure.
Familiarity with vector databases, embeddings, and AI evaluation frameworks.
Contributions to open-source projects involving AI, agentic systems, or developer tooling.
Strong systems thinking — understands how models, agents, tools, context, APIs, data, and infrastructure fit together as production systems, and can reason about dependencies and tradeoffs across the stack.
A track record of adapting quickly to new AI tools, models, and frameworks as the space evolves.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role
is eligible
for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
This role also may be eligible for a bonus package.
Click
here
to learn more.
The estimated base pay range for this role is listed below.
$177,300
—
$265,900 USD
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Remote - USA
Own the white space. Operate with autonomy. Drive the programs that move the company.
We’re hiring a high-agency operator into the Office of the Chairman to drive Clover’s most important cross-functional initiatives from ambiguity to execution and results.
This is a rare role designed for someone who thrives at the intersection of strategy, systems design, and executional rigor. You’ll operate as a force-multiplier to the Chairman and executive team: orchestrating execution across organizational boundaries, defining innovative pilots, testing hypotheses, structuring problems that don’t yet have owners, and driving initiatives that directly shape Clover’s growth and operational leverage.
As a Chairman Programs Lead, you will:
Architect Strategic Programs:
Translate high-level goals into MECE workstreams with clear interfaces, owners, and timelines.
Drive Execution with Chairman-Standard Rigor:
Own initiatives from kickoff through outcomes. Set the pace. Maintain altitude and detail without losing either.
Align Stakeholders Across Levels and Functions:
Influence without authority. Drive accountability through clarity, not escalation.
Translate Ambiguity Into Action:
When no playbook exists, build one. When priorities are unclear, force rank them. When coordination breaks down, rebuild the system.
Collaborate Across Boundaries:
Manage projects that touch internal teams and external partners — vendors, regulators, and strategic collaborators. Align internal readiness to external dependencies.
Success in this role looks like:
First 90 days:
Quickly grasp Clover's business model, establish key relationships, identify 2-3 high-priority initiatives, and implement a structured framework for tracking strategic projects.
First 6 months:
Successfully drive multiple cross-functional initiatives to completion, develop systems improving operational efficiency, and establish yourself as a trusted Chairman advisor on strategic priorities.
First year:
Create scalable coordination mechanisms that improve execution across teams, resolve strategic misalignments, and deliver measurable business impact on growth and operational leverage.
You should get in touch if:
You’ve had 3–10 years of experience at a top-tier consulting firm (e.g., McKinsey, Bain, BCG), in BizOps at a tech company, or in a high-trust internal strategy/Chief of Staff-type role.
You think in structured logic, write with precision, and speak in synthesized insights.
You’re not a deck-maker. You’re a system builder who wants to see the impact of your thinking play out in operations.
You’ve driven complex, multi-org initiatives to the finish line — not just advised on them.
You’re energized by ambiguity, allergic to bureaucracy, and motivated by direct proximity to decision-making and value creation.
You don’t need positional authority to lead. You earn trust and create alignment through clarity, quality, and velocity.
Benefits Overview
:
Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks
:
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents
And much more!
About Clover
: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
#LI-REMOTE
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an
E-Verify
company.
Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
A reasonable estimate of the base salary range for this role is:
$160,000
—
$190,000 USD
Location: Chicago, IL
Workplace: onsite
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
About The Role
The Event Operations Coordinator is the engine behind every field event we run. You're responsible for two things that matter most before the doors open:
getting the right people in the room
and
making sure every logistical detail is locked and ready
.
This is a high-ownership, detail-driven role that sits at the intersection of outreach, operations, and vendor coordination. You'll work closely with the Sr. Manager of Field Marketing to identify and secure the ideal attendee mix for every event, then execute every pre-event motion required to make it happen: registration, websites, campaigns, communications, and vendor follow-through.
You won't be on-site, but your fingerprints are on everything that makes the on-site experience possible.
What You'll Own
High-Quality Attendance
Partner with Sales Operations and the Field Marketing Manager to build targeted invite lists with the right mix of customers, in-pipe prospects, and net-new leads for each event
Drive RSVPs and ticket confirmations through structured email cadences and direct outreach (phone, LinkedIn, etc.) to hit the goal every time
Maintain minimum registration and attendance rates
Quality matters as much as quantity. The goal isn't a full room, it's the
right
full room
Outreach & Registration
Execute multi-touch outreach campaigns (email, phone, etc.) to drive RSVPs against event-specific targets
Manage registration lists and ensure accurate, up-to-date attendee records throughout the pre-event cycle
Coordinate with Sales to ensure reps are actively supporting outreach efforts for their accounts and prospects
Pre-Event Logistics
Own pre-event operational details so that the Field Marketing Manager can focus on strategy, on-site experience, and sales conversion including:
Ensure attendee travel is booked and act as liaison between attendees and travel agency as needed
Build and maintain event websites where applicable
Create and manage registration pages in
Cvent
Build
Salesforce campaigns
for every event and ensure proper tracking throughout
Create and deploy all necessary UTMs, web links, and landing pages as needed
Vendor Coordination
Once the Field Marketing Manager has selected and contracted vendors (swag, activations, venues, etc.), take ownership of all follow-through
Manage day-to-day vendor communication to ensure deliverables are on time and meet expectations
Escalate issues to the Field Marketing Manager as needed
Track and process vendor invoices to ensure timely payment
Attendee Communications
Draft and deploy all transactional attendee communications in partnership with the Field Marketing Manager, including:
Know Before You Go (KBYG)
Event updates and logistics changes
Post-event surveys
Ensure every attendee has the information they need to show up prepared and engaged
Post-Event Follow-Up
Execute post-event email cadences to support conversion efforts
Ensure all attendee and response data is accurately logged in Salesforce for pipeline tracking
Secure survey responses and share this information with the broader leadership team for consideration and analysis
What We're Looking For
Highly organized with strong attention to detail; you will catch things before they become problems
Proven ability to run multi-touch outreach campaigns that drive real response rates, not just sends
Experience with
Cvent
,
Salesforce
, and marketing operations fundamentals (UTMs, landing pages, campaign tracking)
Comfortable managing vendor relationships and holding external partners accountable to timelines
Strong written and oral communicator; you can write a crisp, effective outreach email and are energized by following up via phone and social media
Self-directed and proactive; you don't wait to be told something needs to happen. You see it and own it.
Thrive in a fast-paced environment managing multiple events simultaneously
Prior experience in event coordination, marketing operations, or inside sales outreach preferred
Compensation Information: 50k - 70k
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com
Work Location Expectation: Filevine maintains offices in Salt Lake City, San Francisco, Chicago, and New York. Candidates based in or near these metropolitan areas will work on a hybrid or in-office schedule, while candidates located outside these regions are eligible for remote work
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com
The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Austin,TX; Washington, D.C.
About the Department
Security at Cloudflare is a diverse, focused team committed to helping secure both Cloudflare and our customers. The Security Technical Program Management team sits at the intersection of engineering, security, and business. We define, align, and drive the strategic security programs that reduce risk and advance innovation across Cloudflare, while partnering to build the best solutions for our customers.
About the Role
Cloudflare is seeking a highly skilled, self-motivated Senior Technical Program Manager to lead the company’s strategic Governance, Risk, and Compliance program, initially focused on the Department of Defense Impact Level 4 (IL4) initiative.
As a Technical Program Manager focused on Governance, Risk, and Compliance, you will define, align, and drive complex security and compliance programs that reduce risk and enable Cloudflare’s regulated business. You will manage stakeholder expectations, proactively identify risks and dependencies, and ensure the delivery of predictable, high-impact outcomes.
The ideal candidate is process-oriented yet remains flexible and iterative. You excel at navigating ambiguous technical challenges, fostering collaboration across teams, and asking the insightful questions necessary to drive stakeholders toward measurable results. This position requires a professional capable of managing complex tradeoffs and coordinating teams across global time zones.
Due to this position having access to controlled technology and systems, US export control laws require that applicants for this position must be US persons (including US citizens, US nationals, lawful permanent residents, refugees and asylees). Applicants may be required to pass and maintain a government-mandated background investigation as a condition of employment.
Key Responsibilities
Partner with the Governance, Risk, and Compliance team as its dedicated Technical Program Manager
Lead the integrated IL4 roadmap, milestones, dependencies, and execution cadence
Connect with stakeholders through expert communication and diplomacy to maintain alignment and encourage collaboration
Establish and maintain a program operating cadence: roadmap, governance forums, decision log, risk/issue register, communications plan, and executive reporting
Build automations and AI agents to handle routine program administration at scale
Utilize AI platforms to consolidate diverse project streams into unified roadmaps, generating initial metrics, status updates, and executive reporting dashboards
Navigate ambiguity and shifting priorities by identifying tradeoffs early, applying risk-based judgment, and balancing long-term compliance objectives with urgent security needs
Desirable Skills and Knowledge
8+ years of experience in technical program management, with a track record of continuous improvement
Experience in cybersecurity or security program management in a technical, fast-moving environment
BS in Computer Science, Information Technology, Information Security or related field or equivalent experience
Proven track record of creating realistic project plans, managing dependencies, and overseeing execution to meet commitments with predictability
Working knowledge of federal cybersecurity and authorization frameworks (for example, NIST SP 800-53, RMF, FedRAMP, and DoD SRGs), with the ability to translate requirements into program plans and measurable delivery
Proven ability to communicate effectively with stakeholders at all levels, including executives
Hands-on experience or a strong competency in leveraging AI productivity tools and development platforms to automate routine program administration, with rigorous human-in-the-loop review of AI output
Comfortable managing tight deadlines, changing priorities, and ambiguity
Proven ability to forge and sustain effective partnerships internally and externally
Strong competency with Confluence and Jira and various development methodologies
Embraces technology including automation and AI augmentation
Experience working with multiple time zones and cross-functional teams
Compensation
Compensation may be adjusted depending on work location.
For Washington DC based hires: Estimated annual salary of $158,000 - $218,000
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: PL
Workplace: remote
Overview:
We are looking for an IT Support Engineer L1 to strengthen our IT Support team in Poznań. This role focuses on workplace stability, endpoint management, access administration, and operational improvements. The ideal candidate is hands-on, proactive, and comfortable taking ownership of standard workplace processes while escalating non-standard or infrastructure-level issues.
Key responsibilities:
Receive and transfer corporate equipment and peripherals for repair in accordance with established procurement procedures
Maintain and update the corporate equipment fleet, including assisting in procurement processes
Provide support in installation and initial configuration of corporate equipment for new employees (Windows and macOS)
Keep accurate records of issued equipment in 1C
Prepare and configure equipment for corporate use
Create user accounts in corporate systems (AD, Google Workspace, Jira, Slack) using automated tools/templates
Manage and support office access control systems (issuing, replacing, updating, and deactivating cards)
Troubleshoot application and system software issues on user devices
Conduct primary diagnostics of hardware and software problems
Install licensed and free software on corporate equipment
Provide support with printers and printing services
Maintain up-to-date technical documentation in line with IT processes and services. • Escalate hardware/software issues to service providers when required
Coordinate with contractors (service centers, cartridge refilling services, etc.)
Assist in sourcing equipment that complies with corporate standards in local and global markets
Participate in the testing of new IT services (functional validation, data input)
Restore operating systems on employee devices after crashes or failures
Configure access to banks, electronic document signing systems, and state or specialized portals
Advise on the selection and assembly of custom PC configurations based on business needs.
Required Experience:
Strong knowledge of MS Windows operating systems
Understanding of the basic principles of antivirus protection
Understanding of the fundamental security concepts of MS Windows operating systems
Minimum 1 year of experience working with Windows systems in a corporate environment
Russian; English proficiency level B1 or higher.
Nice to have:
Experience with MS Active Directory
Experience with Group Policy management
Knowledge of Apple (macOS) and/or Linux systems
Familiarity with virtualization platforms (VMware, Hyper-V, or equivalents)
Experience working with Jira/Confluence
Knowledge of active network equipment (Mikrotik, Ubiquiti, or equivalents)
Scripting experience with PowerShell
Basic administration of Windows Server
Practical experience in structured cabling (SC) installation
Skills in IT asset accounting and inventory management.
Main Advantages
Private health insurance
Sports benefits
Comprehensive Mental Health Program
Free English lessons (online)
Local language courses
Paid time off
Maternity leave support
Referral program rewards
Upskilling, internal workshops, and participation in professional conferences and corporate events
Location: Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.
Available Locations:
Lisbon
About the Deal Desk Team
The Deal Desk team is a critical component of the Finance function, serving as a trusted advisor to critical internal stakeholders as deal architect working on structuring, negotiating, approving and closing large complex commitment deals while balancing margin preservation, compliance, and velocity. We are committed to building a data-centric and AI-augmented Deal Desk that leverages predictive analytics and automated workflows to optimize pricing in real-time and automate routine approvals, allowing for deeper strategic focus.
Role Summary
As a Deal Intelligence Analyst, you will be the analytical engine driving our transition to a data-centric and AI-augmented Deal Desk. Sitting within the Finance function, you will design the data systems and executive dashboards that allow our deal architects to analyze complex deal terms, protect margins, and close large, complex commitment deals with unprecedented velocity.
This role is designed for a "full-stack" analyst. You won't just be querying pre-cleaned data—you possess the technical skills to build the pipelines that feed your insights. You will leverage Cloudflare's Developer Platform (Workers, R2, D1, Workers AI) alongside standard data warehousing tools to extract raw CRM and CPQ data, integrate it into AI workflows, and deliver actionable insights that directly impact margin preservation and our global growth.
What you’ll do
Build Advanced Dashboards & Analytics: Design and maintain executive dashboards and self-serve reporting systems that provide real-time visibility into deal terms, discount thresholds, win/loss rates, and margin performance across all regions.
Transform Ideas into Reality: Work with stakeholders and help them refine their ideas and goals into queries that we’ll automate.
Drive Strategic Margin Analysis: Partner closely with Finance, Infrastructure and Deal Desk leadership to dive deep into historic and active pricing data, uncovering insights that ensure our quoting strategies consistently align with margin preservation goals.
Develop Data Pipelines: Apply your data engineering skills to build and maintain data cleansing tools that help refine data from Salesforce, CPQ, and billing systems, transforming it into clean, usable semantic models.
Power AI Workflows: Assist in integrating structured deal data into Deal Desk tools to help automate routine approvals and surface real-time pricing optimizations to deal managers.
Data Storytelling & Enablement: Translate complex datasets into clear, actionable narratives for non-technical stakeholders, empowering the Deal Desk team to use your data products for faster, data-driven negotiations.
Required Skills & Experience
3-5+ years of professional experience in Data Analytics, Business Intelligence, or a technical RevOps role, with a strong emphasis on full-stack data problem solving.
Experience incorporating data into AI workflows, utilizing LLM orchestration frameworks, or building predictive models.
Proven experience designing analytical data models; domain expertise in financial and SaaS metrics (e.g. margins, discount rates, ARR, NRR) is a strong plus
Strong programming skills in Python (or TypeScript) with hands-on experience building ELT/ETL pipelines, interacting with APIs, and cleaning raw data.
Experience designing analytical data models specifically tailored for financial and SaaS business analysis (e.g., margins, discount rates, ARR, NRR).
Familiarity with cloud data platforms and an interest in edge computing/serverless architectures (Cloudflare Workers, R2, D1).
Expertise, or interest in learning, CRM data structures (especially Salesforce custom objects), CPQ complexities, and the quote-to-cash lifecycle.
Solid communication skills with the ability to bridge the gap between technical data systems and operations.
Nice-to-Have Skills
Background working closely with Deal Desk, Finance, RevOps or Sales Strategy teams at a high-growth SaaS or technology company is a plus
Strong programming skills in Python (or TypeScript) with hands-on experience building ELT/ETL pipelines, interacting with APIs, and cleaning raw data.
SQL and deep proficiency in modern data visualization and BI platforms (e.g., Tableau, Looker, Sigma, PowerBI) to build intuitive executive reporting.
Familiarity with data transformation frameworks and orchestration tools (like Airflow).
Familiarity with Google Cloud Platform or other analytics databases
Compensation
Compensation may be adjusted depending on work location.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
Benefits
Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
Health & Welfare Benefits
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Financial Benefits
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Time Off
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave
What Makes Cloudflare Special?
We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo
: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.
Athenian Project
: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.
1.1.1.1
: We released
1.1.1.1
to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our
privacy commitment
and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you’d like to be a part of? We’d love to hear from you!
Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual
race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law.
We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at
hr@cloudflare.com
or via mail at 101 Townsend St. San Francisco, CA 94107.
Location: Remote, Switzerland
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Aa Senior Account Executive, you’ll be the primary connection between GitLab and our Commercial & Enterprise customers, working with organizations of up to 4,000 team members to help them adopt and expand the world’s most comprehensive AI-powered DevSecOps platform. You’ll own a broad book of business across a wide range of opportunity sizes, guiding small, fast-growing teams as well as more complex projects as they modernize their software delivery with GitLab. Reporting to an Area Sales Manager and partnering closely with business development, marketing, and technical teams, you’ll run the full sales process: shaping the customer’s journey, documenting buying criteria and processes, ensuring accurate pipeline based on evidence, and sharing root-cause insights on wins and losses. In your first year, you’ll focus on building trusted relationships, delivering meaningful business outcomes for customers, and being the voice of the customer internally by contributing ideas to our public issue tracker and improving our sales handbook.
What you’ll do
Report to an Regional Sales Director and own a broad book of Commercial & Enterprise business, from new prospects to growing existing accounts.
Manage the full sales cycle for Commercial & Enterprise prospects, from discovery and solution alignment through negotiation and close.
Support GitLab for Commercial & Enterprise prospects by clearly articulating our DevSecOps value proposition and aligning it to customer business outcomes.
Analyze wins and losses, contribute to root cause analyses, and share lessons learned with account managers, marketing, and technical teams.
Document and maintain accurate buying criteria, buying processes, next steps, and owners to ensure a reliable, evidence-based pipeline.
Contribute to improving our sales handbook and processes by documenting best practices and opportunities for refinement.
Provide account leadership and direction across pre- and post-sales, partnering closely with technical teams and customer success.
Represent the voice of the customer by contributing product feedback and ideas to our public issue tracker.
What you’ll bring
Proven success in software sales, ideally in a Enterprise market context, managing a varied book of business.
Ability to guide customers through the full buying journey, including defining buying criteria, mapping buying processes, and driving clear next steps.
Effective communication and interpersonal skills to collaborate with business development, marketing, technical teams, and sales management.
Experience documenting and maintaining accurate pipeline data and account plans based on evidence rather than assumptions.
Skill in conducting and contributing to win/loss and root cause analyses, and sharing insights to improve team performance and processes.
Proficiency in negotiation, presenting to customer stakeholders, and leading commercial discussions to close opportunities.
Interest in GitLab, open source software, and preferably familiarity with Git, software development tools, or application lifecycle management.
Alignment with GitLab’s values and an interest in contributing from diverse or transferable sales backgrounds, with willingness to travel in line with company policy.
About the team
The Commercial & Enterprise Sales team focuses on helping growing organizations adopt and expand GitLab’s AI-powered DevSecOps platform across their software delivery lifecycle. You’ll join a distributed group of Account Executives, sales managers, and business development team members who collaborate asynchronously across regions to manage a broad book of business in the mid-market segment. We partner closely with marketing, sales development, and technical teams to run an efficient, transparent sales process, document what works in our sales handbook, and represent the voice of the customer back into GitLab. We focus on opportunities like supporting customers through toolchain consolidation, driving platform adoption, and sharing learnings from wins and losses to continuously improve how we sell and support GitLab.
#LI-CW1
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Spain; Romania; Hungary; Bulgaria; Portugal; Slovakia; Poland; Estonia
Workplace: Remote
✨ ONE PLATFORM, A WHOLE WORLD OF OPPORTUNITY
The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere.
We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing:
- Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies https://www.oysterhr.com/library/oyster-hr-named-10-of-americas-top-worktech-companies-of-2026-by-time
- Named one of America's Greatest Startup Workplaces 2026 https://www.oysterhr.com/library/oyster-2026-newsweek-award by Newsweek
- A G2 Spring 2026 Leader https://www.oysterhr.com/library/oyster-named-best-roi-for-any-global-employment-platform-for-g2-spring-2026 across Employer of Record, Global Employment, Multi-country Payroll, and HR Compliance
- The only B Corp-certified global employment platform ~ independently verified since 2023
Two of those rankings measured our business impact from the outside. One measured how our own people feel about working here. They landed in the same place ~ because at Oyster, culture and performance aren't separate conversations. They're the same one.
And we're just getting started. If you want to do the best work of your career alongside people who care as much as you do, we'd love for you to apply.
Location: While this position is posted in a specific region, all of Oyster’s positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3
In this highly strategic and cross-functional role, you’ll own and evolve Oyster’s global network of external payroll partners and core compliance providers that underpins end-to-end payroll delivery across our markets. Operating with a primary focus (~80%) on core multi-country payroll delivery, vendor accuracy, calendar adherence, and operational controls, alongside secondary oversight (~20%) of specialized Compliance vendors, you’ll ensure our partners deliver scalable, high-quality, and fully compliant solutions that enable our customers to hire anyone, anywhere. You’ll combine commercial acumen, operational excellence, regulatory monitoring, and strong relationship management to drive vendor performance, execute risk assessments, resolve complex payroll escalations, and continuously strengthen our global partner ecosystem. From leading commercial negotiations, compliance tracking, and governance frameworks to identifying new partner opportunities and ensuring alignment with local legal and statutory payroll standards, you’ll play a critical role in shaping how Oyster delivers global employment solutions at scale.
This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational challenges, and can confidently influence stakeholders internally and externally. You are commercially minded, data-driven, solutions-oriented, and energized by building strong partnerships that create long-term business impact.
Key Responsibilities
- Act as the Subject Matter Expert and primary operational and commercial owner for Oyster's strategic multi-country payroll partners worldwide.
- Maintain deep operational mastery of end-to-end payroll delivery workflows, cut-off calendars, variance analysis, Gross-to-Net (GTN) calculations, statutory filings, and failure modes across key markets
- Partner with internal Pay & Payroll operations teams to monitor partner SLA compliance, data payload delivery, and payroll cut-off adherence
- Proactively evaluate vendor capacity, operational readiness, and processing controls ahead of peak payroll cycles and expansion into new markets
- Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans
- Hold partners accountable for payroll accuracy, timeliness, statutory compliance, compliance tracking, responsiveness, controls, and customer outcomes
- Manage the full vendor relationship lifecycle, from partner selection and onboarding through transition, consolidation, or exit decisions
- Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability
- Build and maintain expertise in multi-country payroll delivery, regulatory dependencies, and contractual trade-offs
Vendor Performance & Governance
- Establish baselines and monitor vendor performance through KPIs, SLAs, scorecards, and remediation plans
- Lead recurring executive business reviews and performance discussions with partner leadership teams
- Translate payroll-partner performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership
- Monitor operational performance and proactively identify service risks or quality concerns
- Conduct structured vendor compliance audits, risk assessments, and operational reviews across the partner ecosystem
- Drive consistent governance standards, regulatory alignment, and operational excellence across vendors
- Lead ongoing regulatory monitoring, risk assessments, and compliance tracking to ensure there are no gaps in compliance across all payroll and compliance vendor operations and local legal standards across all operating regions
Commercial & Partnership Management
- Build trusted, long-term relationships with external partner leadership teams
- Lead or materially shape commercial negotiations, contract renewals, pricing, remedies, and service changes
- Strengthen strategic partnerships to support business growth and customer outcomes
- Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication
- Collaborate cross-functionally and externally to resolve sensitive operational challenges
- Support customer and internal stakeholder conversations requiring partner expertise
- Identify and source new partners to strengthen global coverage and capabilities
Vendor Ecosystem Development
- Identify operational or geographic gaps within the vendor ecosystem
- Evaluate and onboard new partners to strengthen Oyster’s global coverage
- Recommend improvements to ecosystem strategy, scalability, and service quality
- Partner cross-functionally to evolve how Oyster leverages and manages external vendors
- Drive initiatives that improve partner consistency, efficiency, and customer experience
Strategic Business Partnership
- Advise internal teams on vendor capabilities, strengths, and operational considerations
- Guide partner selection decisions based on customer needs and business priorities
- Share insights from vendor trends, escalations, and operational performance data
- Partner with Go-To-Market teams to support deal strategy and customer solutions
- Enable scalable and commercially sound global employment solutions
- Proactively partner with internal teams including HRBPs, Employee Lifecycle Teams, and Payroll/Pay teams to align vendor capabilities with employee support and operational workflows
Escalation Leadership
- Maintain secondary oversight (~20%) of specialized Health & Safety and Compliance vendor relationships, ensuring partner capabilities and SLAs support local statutory requirements
- Lead high-impact escalations across external partners and internal teams with limited direction
- Coordinate cross-functional and cross-partner responses to critical operational issues
- Protect customer experience while balancing operational and commercial priorities
- Identify root causes and recurring trends across escalations
- Drive preventative improvements and operational maturity across the partner ecosystem
- Lead in escalations on calls to get to root cause, find solutions, and manage end-to-end resolution.
CONTINUOUS IMPROVEMENT & HIGH PERFORMANCE
- Continuously audit and refine workflows and ways of working to reduce response times and elevate service quality.
- Build scalable processes, knowledge, automation, and AI-enabled reporting while protecting payroll and personal data.
- Analyze recurring ticket trends and received queries to identify systemic issues, proactively building preventative resources for internal teams.
- Identify opportunities to improve workflows, documentation, and knowledge management, ensuring Pearls have accurate, accessible self-service resources to reduce dependency and improve operational efficiency.
Projects
- Lead People Services and cross-functional projects as we work towards our Mission to enable companies to hire anyone, anywhere!
Core Requirements
- 5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment
- Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls
- Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment
- Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards
- Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews
- Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs
- Highly strategic thinker with the ability to balance operational detail with long-term business goals
- Strong analytical and problem-solving skills, with the ability to use data to drive decisions and improvements
- Commercially minded and solutions-oriented, with a pragmatic approach to operational challenges
- Exceptional relationship-building and influencing skills across internal and external stakeholders
- Strong ownership mindset with the ability to operate autonomously in a fast-paced environment
- Experience managing complex escalations and driving resolution across multiple stakeholders
- Excellent communication and presentation skills, both written and verbal
- Collaborative and cross-functional by nature, with experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams
- Process-oriented and continuously looking for ways to improve scalability and operational maturity
- Comfortable working in ambiguity and helping shape evolving operational functions and frameworks
- Demonstrated track record of proactive business partnering with internal stakeholders such as HRBPs, Lifecycle Teams, and Pay teams
- [BONUS] Experience working with global vendors across multiple regions (APAC, EMEA, LATAM, AMER)
- [BONUS] Experience building or scaling vendor governance programs and operational frameworks
- [BONUS] Additional languages
- [BONUS] Have worked in a fast-paced, scaling startup or global tech environment
- [BONUS] Experience implementing AI tools or automation workflows to improve workflows and vendor management
You'll also need
- A reliable home internet connection (or be able to get one)
- Fluent English language
HOW WE WORK TOGETHER AT OYSTER
Our values guide the work we do, the decisions we make, and the culture that makes Oyster what it is. We make it happen—progress is our default setting. We drive change, we build and give trust, and we move as one united team.
Our mission is to create a more equal world of work: helping companies everywhere hire, pay, and care for talent anywhere. Everything we do ladders up to our mission. We embrace asynchronous, collaborative work and share how we operate in the Oyster Public HQ https://oysterhr.notion.site/Welcome-to-The-Reef-Oyster-s-Open-Source-Employee-Guide-fc482e3f107c4afd8c85ed217f1d0c1d so other global teams can learn from us.
HOW YOU WORK
With diverse locations, cultures, and needs, we created How YOU Work; https://oysterhr.notion.site/How-YOU-work-ac16c1932e314ffd8cb693e332458395 a program supporting your whole human experience at Oyster:
- Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere.
- Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country.
- Mental health support: Access Plumm https://oysterhr.notion.site/Plumm-3b5e7e70dec6428e975f68f25972cfb7, our mental well-being service.
- Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet to spend on a wide range of options.
- Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally.
- WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.
✨ THE BEST JOBS SHOULD BE AVAILABLE TO EVERYONE
We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment.
Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email jobs@oysterhr.com with the subject line: Interview Accommodations.
Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers http://www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline https://faceup.com/c/8tpzyyye.
Location: London, United Kingdom
Workplace: hybrid
Role
We are looking for a commercially minded
Senior FP&A Analyst
to join our growing Finance team, based in London. Reporting to the Head of FP&A, you will play a key role in building out our FP&A function as Sokin continues to scale globally, helping shape the processes, models, systems and reporting the business relies on to plan and make decisions.
This is a broad, hands-on role spanning budgeting and forecasting, management reporting, headcount and cost planning, performance analysis and financial modelling across multiple regions.
You will work closely with regional and functional stakeholders to build robust forecasts, consolidate plans into a Group view and provide clear insight into the drivers of financial performance. Alongside the core FP&A cycle, you will apply your strong automation and AI skills to help develop our systems and Finance data infrastructure to create more scalable and efficient ways of working.
This role is ideal for someone who is proactive, curious and eager to get stuck in. You will be comfortable getting into the detail, asking the right questions and constructively challenging assumptions and existing processes. You will have a genuine appetite to improve how things are done and help shape a scaling FP&A function.
About Us
Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we’re simplifying global business - so businesses thrive wherever they choose to grow.
We deliver services across:
Global payments and receivables
Foreign Exchange (FX)
Treasury management
Finance reconciliations
We are rapidly expanding, with established presence in EMEA, APAC, and North America. Backed by a strong global infrastructure and industry-leading partners, we are redefining how businesses move money worldwide.
Our clients span industries from sports and entertainment to logistics and travel, and our community is growing rapidly. As we continue to expand, we’re building a team of exceptional people who share our ambition to transform the future of global payments.
Key Responsibilities
Budgeting, Forecasting & Planning
Support the end-to-end Group annual budgeting process across multiple regions, functions and business lines.
Build and maintain bottom-up budgets and forecasts in partnership with regional and functional stakeholders, ensuring assumptions are robust, realistic and aligned to business priorities.
Maintain and enhance rolling forecasts, reforecasts and long-range planning models.
Consolidate regional and functional budgets and forecasts into a Group view, identifying key movements, risks and opportunities.
Own detailed headcount, compensation and operating expense planning, partnering with the business and People team to maintain accurate forecasts.
Build scenario and sensitivity analysis to help assess risks, opportunities and investment decisions.
Drive consistent planning assumptions and timelines across regions and functions, proactively following up with stakeholders to keep submissions on track.
Reporting & Performance Management
Produce and enhance monthly Group management reporting, dashboards and KPI reporting for senior leadership at a global and regional level.
Provide clear commentary on variances to budget and forecast, explaining the underlying drivers and highlighting actionable insights.
Perform cross-region and cross-functional performance analysis, identifying trends, risks and opportunities.
Give leadership teams clear visibility of spend, headcount, revenue performance, profitability and operational efficiency.
Support the definition and ongoing development of meaningful KPIs, financial metrics and reporting frameworks as the business scales.
Support the Head of FP&A with analysis and materials for senior leadership, Board and investor reporting.
Building the FP&A Function
Develop and improve scalable FP&A processes, tools and systems, proactively identifying opportunities to support growth and efficiency.
Own and continually improve elements of the planning calendar and reporting cadence, improving how FP&A works with the business.
Support the implementation and ongoing ownership of FP&A systems and planning tools.
Design and deliver automation, AI use cases and Finance data capabilities to reduce manual work and improve the speed and quality of insight.
Drive improvements in the quality and consistency of finance, customer and transactional data, working across Finance and the wider business to identify and resolve gaps, errors and inconsistencies at source.
Business Partnering
Partner with regional and functional stakeholders to understand their plans, cost base and financial performance.
Work closely with Accounting to ensure alignment between management reporting, forecasts and actuals.
Collaborate with People teams and business leaders on workforce planning and headcount modelling.
Build strong relationships across the business, proactively getting into the detail where needed to drive financial discipline and commercial awareness.
What Success Looks Like
Success in this role means becoming a trusted, proactive member of the FP&A team who helps build the foundations of a scalable, high-impact FP&A function, independently owning core analysis and processes while continually improving how Finance supports the business.
In your first 12 months, you will have:
Driven clear improvements in the quality of finance, customer and transactional data, making reporting faster, more reliable and less manual.
Improved visibility of financial performance through stronger Group reporting, dashboards, KPI tracking and cross-region analysis.
Built strong relationships with budget owners and become a trusted Finance partner across the business.
Improved the accuracy and visibility of headcount and operating cost forecasts and supported better decisions through high-quality financial analysis.
Help put in place the processes, systems, data and automation that allow the FP&A function to scale with the business.
Requirements
Qualified accountant (ACA, ACCA, CIMA or equivalent international qualification), ideally with 2-3 years post-qualified experience (PQE).
Relevant FP&A, commercial finance or financial analysis experience, ideally within a high-growth fintech, payments, SaaS or technology environment but this is not mandatory.
Experience building and maintaining bottom-up budgets and forecasts across functions, geographies or business units.
Strong financial modelling skills, with the ability to build clear, robust and scalable models from first principles.
Experience working in or supporting a global or multi-region organisation, with an understanding of regional cost drivers and planning complexity.
Strong commercial acumen and analytical skills, with the curiosity to understand the story behind the numbers and connect financial performance to business outcomes.
Proactive and confident communicator who is willing to ask questions, challenge assumptions constructively and suggest improvements.
Comfortable operating in a fast-paced, evolving environment with a hands-on approach and strong sense of ownership.
Advanced Excel skills as well as experience with FP&A, ERP, BI or data visualisation tools.
Strong capability in automation and AI, with a track record of applying them to improve Finance processes, and a genuine appetite to help build out a scaling FP&A function.
Strong attention to detail and able to manage competing priorities.
Sokin has grown 9x in three years, from $14M to $90M in run-rate net revenue, and we're on track to pass $120M by the end of 2026. We're doubling year over year, with just $12M in net cash burn and a growing US and Canada team of 50+.
The momentum is real and the next chapter is yours to shape.
Ready to grow with us?
Apply today
Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.
The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.
Location: London, United Kingdom
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
As the Chief of Staff to the EVP of Global Ad Sales, you will serve as a high-leverage strategic operator, executive proxy, and force multiplier across the Global Sales Organization (GSO). Your key function is to scale executive attention, accelerate decision velocity, and translate GSO’s highest strategic priorities into clear execution and follow-through.
The ideal Chief of Staff operates with high EQ to maintain Reddit’s open, collaborative, and accessible culture while ensuring that executive time is prioritized for high-impact drivers. You will partner closely with Sales Strategy & Operations, regional sales leadership, and cross-functional executive teams to orchestrate a seamless operational rhythm and drive global alignment.
This role is required to be based in New York or London.
Responsibilities:
Drive Alignment & Prioritization
Filter & Route Inquiries:
Establish clear operational paths for routine data requests, incident reporting, and tactical items below the executive level, freeing leadership bandwidth for major revenue initiatives.
Executive Proxy & Strategic Alignment:
Represent the EVP in key cross-functional leadership forums, planning reviews, and offsites, building bottoms-up consensus and alignment before issues require top-down intervention.
Surface Field Signals:
Synthesize customer sentiment, competitive dynamics, and field feedback directly from front-line sales teams to keep executive leadership deeply connected to market realities.
Pre-Frame Executive Decisions:
Ensure material revenue proposals and strategic escalations reaching the EVP are pre-framed with clear context and explicit recommendations, allowing leadership to focus on high-order strategic decisions.
Operational Rhythm & Business Cadence
Orchestrate Business Cadence:
Maintain the global sales operational rhythm, including leadership reviews, quarterly business reviews, strategic offsites, and key team communication forums, ensuring priorities are proactively tracked and fire drills are minimized.
Cross-Functional Alignment with Sales Strategy & Operations:
Partner seamlessly with Sales Strategy & Operations by translating strategic outputs into operational workstreams, leadership narratives, and review frameworks.
Executive Communications & Collateral:
Drive end-to-end preparation of strategic collateral, executive presentations, board materials, and organizational communications in close coordination with Internal Comms partners.
Track Strategic Priorities & Follow-Through
Track & Report on Key Commercial Initiatives:
Track high-priority commercial initiatives and global sales bets, ensuring every key initiative has a clearly defined owner, success metrics, and milestones.
Accountability & Execution:
Ensure regional and functional leaders leave executive reviews with clear action items and deadlines; track ongoing performance against overarching organization priorities.
Cross-Functional Initiative Support:
Drive alignment and operational support for complex, multi-functional sales initiatives across GTM, Product, Marketing, and SS&O.
Qualifications:
10+ years of relevant experience in a Sales/revenue/business strategy & operations role within an ad sales organization
Deep understanding of the rhythm of the business in a high-growth environment
Exceptional problem-solving skills, with a proven ability to synthesize complex data/insights and build actionable strategies around the highest impact opportunities
Outstanding communication and relationship building skills, with the ability to build trust and influence across all levels
Proven track record of managing multiple priorities in a fast-paced environment
Results-oriented and committed to driving measurable impact
Innovative operator, accustomed to leveraging technology (i.e. AI, tooling), to scale, improve and help the team operate more effectively
The Ideal Candidate:
Believes in Reddit’s mission
Is organized and can build their own structure
Is a strong communicator
Is an optimist
Is humble
Can effectively communicate with everyone from engineers to sales
Is fact-based, and willing to be hypothesis-driven
Needs limited guidance and no instruction manual
Acts as a force multiplier vs. a barrier to their executive partner
Benefits:
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Group Personal Pension Scheme with Employer match
Private Medical and Dental Scheme
Income Replacement Programs
Bike to Work scheme
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
#LI-Hybrid
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our
Candidate Privacy Policy for Potential Employees and Contractors
.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Location: New York City, NY
Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit
www.redditinc.com
.
As the Chief of Staff to the EVP of Global Ad Sales, you will serve as a high-leverage strategic operator, executive proxy, and force multiplier across the Global Sales Organization (GSO). Your key function is to scale executive attention, accelerate decision velocity, and translate GSO’s highest strategic priorities into clear execution and follow-through.
The ideal Chief of Staff operates with high EQ to maintain Reddit’s open, collaborative, and accessible culture while ensuring that executive time is prioritized for high-impact drivers. You will partner closely with Sales Strategy & Operations, regional sales leadership, and cross-functional executive teams to orchestrate a seamless operational rhythm and drive global alignment.
This role is required to be based in New York or London.
Responsibilities:
Drive Alignment & Prioritization
Filter & Route Inquiries:
Establish clear operational paths for routine data requests, incident reporting, and tactical items below the executive level, freeing leadership bandwidth for major revenue initiatives.
Executive Proxy & Strategic Alignment:
Represent the EVP in key cross-functional leadership forums, planning reviews, and offsites, building bottoms-up consensus and alignment before issues require top-down intervention.
Surface Field Signals:
Synthesize customer sentiment, competitive dynamics, and field feedback directly from front-line sales teams to keep executive leadership deeply connected to market realities.
Pre-Frame Executive Decisions:
Ensure material revenue proposals and strategic escalations reaching the EVP are pre-framed with clear context and explicit recommendations, allowing leadership to focus on high-order strategic decisions.
Operational Rhythm & Business Cadence
Orchestrate Business Cadence:
Maintain the global sales operational rhythm, including leadership reviews, quarterly business reviews, strategic offsites, and key team communication forums, ensuring priorities are proactively tracked and fire drills are minimized.
Cross-Functional Alignment with Sales Strategy & Operations:
Partner seamlessly with Sales Strategy & Operations by translating strategic outputs into operational workstreams, leadership narratives, and review frameworks.
Executive Communications & Collateral:
Drive end-to-end preparation of strategic collateral, executive presentations, board materials, and organizational communications in close coordination with Internal Comms partners.
Track Strategic Priorities & Follow-Through
Track & Report on Key Commercial Initiatives:
Track high-priority commercial initiatives and global sales bets, ensuring every key initiative has a clearly defined owner, success metrics, and milestones.
Accountability & Execution:
Ensure regional and functional leaders leave executive reviews with clear action items and deadlines; track ongoing performance against overarching organization priorities.
Cross-Functional Initiative Support:
Drive alignment and operational support for complex, multi-functional sales initiatives across GTM, Product, Marketing, and SS&O.
Qualifications:
10+ years of relevant experience in a Sales/revenue/business strategy & operations role within an ad sales organization
Deep understanding of the rhythm of the business in a high-growth environment
Exceptional problem-solving skills, with a proven ability to synthesize complex data/insights and build actionable strategies around the highest impact opportunities
Outstanding communication and relationship building skills, with the ability to build trust and influence across all levels
Proven track record of managing multiple priorities in a fast-paced environment
Results-oriented and committed to driving measurable impact
Innovative operator, accustomed to leveraging technology (i.e. AI, tooling), to scale, improve and help the team operate more effectively
The Ideal Candidate:
Believes in Reddit’s mission
Is organized and can build their own structure
Is a strong communicator
Is an optimist
Is humble
Can effectively communicate with everyone from engineers to sales
Is fact-based, and willing to be hypothesis-driven
Needs limited guidance and no instruction manual
Acts as a force multiplier vs. a barrier to their executive partner
Benefits:
Comprehensive Healthcare Benefits and Income Replacement Programs
401k with Employer Match
Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support
Family Planning Support
Gender-Affirming Care
Mental Health & Coaching Benefits
Flexible Vacation & Paid Volunteer Time Off
Generous Paid Parental Leave
#LI-Hybrid
Pay Transparency:
This job posting may span more than one career level.
In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit
https://www.redditinc.com/careers/
.
To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.
The base salary range for this position is:
$210,800
—
$295,200 USD
In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews.
During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable. We will not sell your personal information or disclose it to any third party for their marketing purposes. We will delete any recording of your interview promptly after making a hiring decision. For more information about how we will handle your personal information, including our retention of it, please refer to our
Candidate Privacy Policy for Potential Employees and Contractors
.
Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve. Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.
Location: Boston Office
Workplace: Hybrid
OUR STORY
Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.
OUR STORY
Pointr is the market leader in Indoor Mapping, Location, and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.
ROLE OVERVIEW
Technical Project Managers (TPMs) drive our clients’ success. They’re strong communicators and problem-solvers who combine project leadership with the technical know-how to get complex deployments across the finish line.
At Pointr, our TPMs partner closely with clients and internal teams to deliver premier indoor technology solutions. They thrive in a fast-paced, collaborative environment where they’re empowered to take ownership and are excited to leverage cutting-edge technology to create the future of indoor experiences. You’ll lead multiple client projects from planning through deployment, working across client stakeholders and Pointr’s technical teams to keep projects moving and deliver a great client experience.
This role also includes occasional travel (10–15%), primarily to support hardware installations and on-site client needs.
CORE RESPONSIBILITIES
- Own requirements gathering, project planning, implementation, and deployment support for global clients and partners
- Support existing customers through upgrades, expansions, and additional product integrations
- Work directly with clients and technical teams to identify and resolve mapping and wayfinding issues
- Help commercial and technical stakeholders understand Pointr’s solutions and deployment process
- Collaborate with developers, designers, and deployment managers to integrate Pointr’s technology with client applications
- Investigate and troubleshoot hardware and software issues alongside Pointr’s delivery teams
- Lead client status meetings and manage scope, timelines, and priorities across multiple concurrent deployments
- Become an expert in Pointr’s product suite, helping clients get the most from our technology and bringing their feedback back to the product team
- Communicate proactively and clearly, keeping clients informed throughout the delivery process
MINIMUM QUALIFICATIONS
- 5+ years of IT project management or technical consultancy experience in a hardware or software company
- Demonstrated ability to thrive in a fast-paced environment, learning on the job while managing multiple concurrent projects
- Experience leading customer-facing projects through delivery and ongoing support
- A self-starter with working knowledge of Agile software development processes and a strong interest in learning about indoor location technology
- Strong interpersonal and problem-solving skills, with the ability to build relationships with technical and commercial stakeholders
- Process-oriented with strong attention to detail and a focus on continuous improvement
PREFERRED QUALIFICATIONS
- BS or MS degree in a relevant technology or management field (Computer Science is a plus)
- Experience with project management tools (Jira, Smartsheet, Google Suite, MS Office, MS Project)
- Project Management Professional® (PMP) / Certified ScrumMaster® (CSM) certifications preferred
WHAT WE OFFER?
- Supportive, kind (no-ego), and smart team
- Hybrid work (2 days being in the office is required)
- International environment and inclusive culture
- Competitive base salary and attractive stock options
- Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
- Private health care (75%) and Dental
- Company-sponsored parental leave
- 18 days PTO, plus sick time + 12 holidays per year
- 401(k) retirement scheme
- Compensation: $105,00 - $120,000 Base + Bonus + Stock Options
WE SUCCEED TOGETHER
Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.
We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.
We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech.
#LI-HYBRID
Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
WE SUCCEED TOGETHER
Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.
We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech.
A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS
While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.
On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process.
Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech http://pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.
Location: Boston Office
Workplace: Hybrid
OUR STORY
Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month.
As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership, Harmony, and Scale, and we look for Passionate, Kind, and No-Ego team members to join the team.
ROLE OVERVIEW
We’re looking for a Senior Pre-Sales Engineer to play a critical role in shaping how Pointr’s solutions are understood, positioned, and sold to enterprise customers.
In this role, you will act as a trusted technical advisor during the pre-sales process, partnering closely with Sales, Product, and Delivery teams to understand customer needs, shape the right solution, and demonstrate Pointr’s indoor mapping and AI capabilities through clear, compelling demos and solution narratives.
You’ll lead technical discovery, translate complex requirements into practical solution options, and help ensure that what we propose is both commercially compelling and deliverable. This is a senior, customer-facing role for someone who combines strong technical acumen with commercial judgment, structured problem-solving, and the ability to influence both customers and internal teams.
CORE RESPONSIBILITIES
DISCOVERY & SOLUTION FRAMING
- Lead or co-lead discovery sessions for complex and strategic opportunities.
- Frame solutions in clear, commercial, outcome-driven terms rather than technical detail.
- Support Customer Advocates in articulating value throughout the sales cycle.
DEMOS & CUSTOMER ENGAGEMENT
- Design and deliver tailored demos aligned with real customer use cases and outcomes.
- Own demo standards, demo assets, and demo environments.
- Capture customer feedback, objections, and recurring patterns from demos.
FEASIBILITY & SCOPE ALIGNMENT
- Validate solution feasibility in close collaboration with Delivery.
- Ensure scope, assumptions, and commitments are clearly defined prior to deal close.
- Help ensure what is sold is clear, feasible, and aligned with delivery capabilities.
HANDOVER & CONTINUOUS IMPROVEMENT
- Define documentation and handover standards from Sales to Delivery.
- Ensure a smooth transition from demo and sales process into implementation.
- Surface recurring customer needs, product gaps, and feedback to Product and Delivery teams.
MINIMUM QUALIFICATIONS
- 6–10+ years of experience in pre-sales, technical sales, or commercial solution roles within B2B SaaS environments.
- Experience in a start-up or high-growth environment where processes are still being shaped
- Proven experience leading customer discovery and delivering tailored, use-case–driven demos
- Track record supporting complex, multi-stakeholder sales cycles, ideally in enterprise contexts
- Experience working closely with delivery or engineering teams without directly owning or managing them
- Ability to present confidently to senior stakeholders and translate complex topics into clear, outcome-focused narratives
- Deep understanding of agile software development processes and technical concepts, with the ability to translate them for diverse audiences
- Structured problem-solving approach with strong attention to detail
- Highly collaborative mindset with the credibility to influence Sales, Delivery, and Product teams
- Experience mentoring, coaching, or providing functional leadership to other solution, pre-sales, or technical team members
PREFERRED QUALIFICATIONS
- BS or MS degree in a relevant technology or management field (Computer Science is a plus)
- Experience working with enterprise customers in complex, multi-stakeholder environments (e.g., healthcare, retail,
- Prior exposure to location-based technologies, mapping platforms, analytics, or data-driven SaaS products
WHAT WE OFFER?
- Supportive, kind (no-ego), and smart team
- Hybrid work (2 days being in the office is required)
- International environment and inclusive culture
- Competitive base salary and attractive stock options
- Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations
- Private health care (75%) and Dental
- Company-sponsored parental leave
- 18 days PTO, plus sick time + 12 holidays per year
- 401(k) retirement scheme
- Compensation: $130 - 150K Base + Stock Options
#LI-HYBRID
Do Not Meet Every Requirement? Apply anyway. We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
WE SUCCEED TOGETHER
Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback.
We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together.
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.
We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at hiring@pointr.tech hiring@pointr.tech.
A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS
While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.
On our end, we utilize a platform called Granola as a notetaker and review tool to ensure a fair and transparent hiring process.
Beware of scammers! All legitimate communication from Pointr regarding your application will come directly from an @pointr.tech http://pointr.tech email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.
УдалённоLondon; Please note: While we are remote-first and accept candidates from all over the world, we are highly prioritizing hiring for people who are within 1-2 hours of British Standard Time (BST); We welcome applicants of all kinds and are committed to providing both an equal opportunity process and work environment; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
ГибридSofia, Bulgaria; Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
ГибридBudapest, Hungary; Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures
ГибридBucharest, Romania; Strong project management and negotiation skills, with the ability to work confidently across time zones and cultures
seniorUnited States, Aliso Viejo, CA
УдалённоleadRemote - USA; Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity
ОфисChicago, IL; Candidates based in or near these metropolitan areas will work on a hybrid or in-office schedule, while candidates located outside these regions are eligible for remote work
seniorThis position requires a professional capable of managing complex tradeoffs and coordinating teams across global time zones; Experience working with multiple time zones and cross-functional teams
УдалённоjuniorPL
География найма не уточнена
УдалённоseniorRemote, Switzerland
УдалённоseniorSpain; Romania; Hungary; Bulgaria; Portugal; Slovakia; Poland; Estonia; To create the best experience for our new hire, this role requires that you be based within UTC -1 to UTC +3
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