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Location: Munich As Asana transitions from Collaborative Work Management (CWM) to Agentic Workflow Management (AWM), you will lead enterprise customers through that same transformation — helping them define what AI-powered work looks like for their organization, aligning stakeholders around a shared adoption plan, and driving measurable impact across their highest-value workflows. You will design and lead structured, time-bound engagements from onboarding through workflow launch, guiding teams and AI agents to execute work together seamlessly. Partnering closely with executive sponsors and frontline teams, you will navigate ambiguity, create operational clarity, and connect AI capabilities directly to meaningful business outcomes. This role is based in our Munich office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wedne sdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements What you’ll achieve Lead structured onboarding and deployment engagements in partnership with Customer Success, Sales, Solutions, and R&D to drive adoption of Asana AI. Align enterprise stakeholders on platform setup, workflow priorities, and shared success metrics while assessing workflow complexity to deliver early impact. Document and hand off comprehensive implementation plans, capturing prioritized workflows, mitigation strategies for known risks, and clear milestones. Guide customers end-to-end through workflow design, discovery, process mapping, configuration, and user acceptance testing with embedded Asana AI capabilities. Coordinate cross-functional delivery across time-bound engagements, aligning workflow owners, IT, and business stakeholders from kickoff through training and launch. Develop documentation and forward-looking roadmaps that define how customers scale Asana AI usage, including expansion recommendations. Conduct recurring customer check-ins alongside account teams to assess workflow performance, adoption metrics, and identify new implementation opportunities. Surface expansion signals to internal partners and establish repeatable delivery frameworks and best practices across the implementation team. About you Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making. Proven customer-facing implementation or consulting experience leading structured onboarding or deployment engagements within a SaaS company or consulting firm. Experience deploying enterprise AI tools, AI-powered workflows, agent orchestration, or platform implementations involving data governance. Demonstrated ability to guide customers through AI change management, building confidence and managing user adoption friction with empathy. Track record of managing multiple enterprise workstreams and executive stakeholders simultaneously while maintaining timeline and milestone accountability. Strong facilitation skills with the ability to translate complex customer feedback into actionable platform configurations and long-term adoption plans. Bias toward action with the ability to navigate ambiguous environments, make sound decisions with incomplete data, and establish operational momentum. Clear, structured communicator skilled at translating complex technical workflows into ac tionable future states for executive sponsors, workflow owners, and cross-functional teams. At Asana, we're committed to building teams that include a variety of back grounds, perspectives, and skills, as this is critical to helping us achieve our mission . If you're interested in this role and don't meet every list ed requirement, we still encourage you to apply . What we’ll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission . We believe that compensation should be reflective of the value you create relative to the market value of your role . To ensure pay is fair and not i mpacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit . For this role, the estimated base salary range is between €104,000 - €132,000. The actual base salary will vary based on various factors, including market and individual qualific ations objectively assessed during the interview process . The listed range above is a guideline, and the base salary range for this role may be modified . In addition to base salary, your compensation package may i nclude addit ional components such as equity, sales incentive pay (for most sales roles), and benefits . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . We strive to provide equitable and competitive benefits packages that support our employees worldwide and include : Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long-te rm savings or retirement plans In-office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations . If you're interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role . #LI-Hybrid About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Location: Remote, Canada GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Commercial Account Executive, Mid-Market, you’ll be the primary point of contact for prospective and existing customers in our mid-market segment, helping organizations modernize how they plan, build, secure, and ship software with GitLab’s AI-powered DevSecOps platform. You’ll own a broad book of business in your territory and serve as a strategic, trusted advisor to your accounts as you prospect, run complex sales cycles, and guide customers on their journey with GitLab to achieve clear business outcomes while supporting adoption and reducing churn. You’ll collaborate closely with Sales Development, Solutions Consultant, Renewals, Partners, and Sales leadership, using value-based selling and structured sales methodologies (such as MEDDPICC) to build a healthy pipeline, run accurate forecasts, and support revenue goals across a wide range of deal sizes. Must be located in Canada. What you’ll do Own and manage a broad Commercial book of business as the primary point of contact in your territory, focusing only on expansion opportunities. Focus on customer accounts with with low to modest current investments in Gitlab in an effort to grow and expand our partnership Articulate the value of GitLab’s AI-powered DevSecOps platform to Commercial prospects and customers, tailoring messaging to their business and technical needs. Build and maintain a healthy pipeline through consistent prospecting, qualification, and advancement of opportunities, using structured methodologies (such as MEDDPICC and Command of the Message) to support your pipeline and revenue goals. Document buying criteria, decision processes, next steps, and key stakeholders to run disciplined, well-orchestrated sales cycles. Collaborate with sales development, customer success, renewals, marketing, technical teams, and partners to deliver a cohesive pre- and post-sales experience, co-sell and close opportunities, and expand GitLab’s footprint while delivering added value for customers. Support customer adoption of GitLab solutions, proactively work to reduce churn and contraction, and participate in quarterly forecasting and territory planning. Contribute to continuous improvement by sharing win/loss insights, updating the sales handbook, and being a clear voice of the customer into the product via our public issue tracker. What you’ll bring Experience selling SaaS solutions by leading value-based conversations with technical and business stakeholders, ideally including development or DevSecOps teams. Ability to manage a broad mid-market territory as the primary point of contact, owning a book of business from prospecting through close, adoption, and expansion. Skill in building and maintaining strong customer relationships, including effective discovery, negotiation, and closing to support long-term customer outcomes. Comfortable driving consistent outbound prospecting activity, creating and maintaining a healthy pipeline, and maintaining accurate territory and forecast documentation. Ability to collaborate closely with cross-functional partners (sales development, customer success, renewals, marketing, partners, and technical teams) to coordinate account strategies. Clear and structured communication skills, including presenting the GitLab value proposition to different audience levels and documenting customer insights and lessons learned. Interest in GitLab, open source, and tools that support software development, with the ability to connect customer business challenges to GitLab’s DevSecOps platform. The ability to travel for events such as trainings, team off sites, customer meetings, etc. About the team The Commercial Account Executive - Mid-Market role focuses on helping mid-market customers adopt and expand their use of our AI powered DevSecOps platform. You’ll be part of a dedicated Canadian team of Account Executives, Sales Development, Solution Consultants, Renewals, and Partners to manage a broad book of business and a wide range of opportunity sizes. Our mission is to guide customers through their journey with GitLab, from first evaluation to long term value realization, by developing new business, strengthening customer relationships, and supporting healthy product adoption. We collaborate closely through shared playbooks, our sales handbook, and GitLab itself to stay aligned on territory plans, pipeline health, and best practices. For more on how we work, see the Commercial Account Executive Handbook . Remote-Global How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: San Francisco; New York City Workplace: Hybrid Perplexity's sales organization is growing fast, and our sellers need the right content, tools and AI workflows to win. As our first Sales Enablement Operations Manager, you'll be the strategic partner and builder behind how Perplexity's sales team finds, uses and learns from content. This role is both strategic and hands-on. You'll work with the Sales Enablement Lead to define our content management strategy, including whether to build on Perplexity's own AI platform or buy a dedicated tool. Then you'll build it, run it and keep improving it. You'll also build AI skills, plugins and workflows that make reps and managers faster and more effective every day. This is a foundational hire. We're looking for someone who can grow into a leadership role as the enablement function scales. RESPONSIBILITIES Help shape content and knowledge strategy - Partner with the Sales Enablement Lead to define the long-term content management strategy for the sales team, from requirements to the build-vs-buy decision. - Work alongside the Sales Enablement Lead on the evaluation: gather stakeholder needs, assess options (including Perplexity Computer and third-party platforms), model costs and tradeoffs, and shape a joint recommendation to sales leadership. - Design the content architecture: taxonomy, ownership, governance, approval workflows and lifecycle (create, review, update, retire). Help build and run the enablement stack - Own the implementation and maintenance of the sales content hub, call library and training platform, leveraging Perplexity throughout. - Help coordinate with Revenue Operations, Product Marketing, Product and Legal so content is accurate, approved and available where sellers work (Salesforce, Slack, call-recording tools). - Own enablement reporting: content usage, training completion, certification status and how they relate to ramp and performance. Build AI tools for the sales team - Design, build and maintain AI skills, plugins and agent workflows for account executives, BDRs and sales managers, such as account research, call prep, deal reviews, coaching and pipeline hygiene. - Turn repeated seller and manager tasks into reusable AI workflows, then drive adoption through training, documentation and feedback loops. - Develop training materials for sellers and managers on using AI tools well, and keep a shared library of best practices. Lead and scale - Set the standards for how enablement content and AI tools get built, contributed and maintained across the GTM organization. - Act as a trusted thought partner to enablement leadership on priorities, operating model and tooling. - Help shape the enablement operations function as the team grows, with a path to leading it. WHAT WE'RE LOOKING FOR - 4–6 years in go-to-market roles, with at least 2 years owning sales enablement operations, revenue operations, GTM systems or sales content strategy. - Experience owning a sales content or knowledge system end to end, including taxonomy, governance, adoption and measurement. - A track record of leading or heavily shaping a tooling decision, such as a platform evaluation, migration or in-house build. - Real, hands-on AI fluency: you've built AI tools or workflows (custom GPTs, Claude or Perplexity skills, MCP connectors, n8n, Zapier, Clay or similar) that other people use regularly, and you can show examples. - Systems thinking: you understand how content, CRM, call-recording and communication tools connect, and you design for how sellers actually work. - Strong judgment and the ability to make a clear recommendation and defend it with leadership. - Experience driving cross-functional projects without formal authority. - Clear written and verbal communication, and a bias toward shipping, measuring and iterating. Nice to have - Experience as the first enablement operations or GTM systems hire, building the function from scratch. - Hands-on experience with enablement platforms such as Highspot, Seismic, Guru, Mindtickle or Showpad. - Background as an AE, SE or BDR before moving into enablement or operations. - Experience managing or mentoring contractors, interns or direct reports. - Experience at a high-growth AI or SaaS company. WHAT SUCCESS LOOKS LIKE - First 90 days: You've assessed current content and tools, interviewed sellers and managers, made a build-vs-buy recommendation with the Sales Enablement Lead, and shipped the first AI skills the sales team uses every week. - First 6 months: A governed content hub and call library are live and adopted, enablement reporting is in place, and a growing library of AI tools is measurably saving time for reps and managers. - First year: Enablement operations is a scalable function with clear standards, and you're ready to lead it as the team grows.

Location: San Francisco; New York City Workplace: Hybrid Perplexity's sales organization is growing fast, and our sellers need the right content, tools and AI workflows to win. As our first Sales Enablement Operations Manager, you'll be the strategic partner and builder behind how Perplexity's sales team finds, uses and learns from content. This role is both strategic and hands-on. You'll work with the Sales Enablement Lead to define our content management strategy, including whether to build on Perplexity's own AI platform or buy a dedicated tool. Then you'll build it, run it and keep improving it. You'll also build AI skills, plugins and workflows that make reps and managers faster and more effective every day. This is a foundational hire. We're looking for someone who can grow into a leadership role as the enablement function scales. RESPONSIBILITIES Help shape content and knowledge strategy - Partner with the Sales Enablement Lead to define the long-term content management strategy for the sales team, from requirements to the build-vs-buy decision. - Work alongside the Sales Enablement Lead on the evaluation: gather stakeholder needs, assess options (including Perplexity Computer and third-party platforms), model costs and tradeoffs, and shape a joint recommendation to sales leadership. - Design the content architecture: taxonomy, ownership, governance, approval workflows and lifecycle (create, review, update, retire). Help build and run the enablement stack - Own the implementation and maintenance of the sales content hub, call library and training platform, leveraging Perplexity throughout. - Help coordinate with Revenue Operations, Product Marketing, Product and Legal so content is accurate, approved and available where sellers work (Salesforce, Slack, call-recording tools). - Own enablement reporting: content usage, training completion, certification status and how they relate to ramp and performance. Build AI tools for the sales team - Design, build and maintain AI skills, plugins and agent workflows for account executives, BDRs and sales managers, such as account research, call prep, deal reviews, coaching and pipeline hygiene. - Turn repeated seller and manager tasks into reusable AI workflows, then drive adoption through training, documentation and feedback loops. - Develop training materials for sellers and managers on using AI tools well, and keep a shared library of best practices. Lead and scale - Set the standards for how enablement content and AI tools get built, contributed and maintained across the GTM organization. - Act as a trusted thought partner to enablement leadership on priorities, operating model and tooling. - Help shape the enablement operations function as the team grows, with a path to leading it. WHAT WE'RE LOOKING FOR - 4–6 years in go-to-market roles, with at least 2 years owning sales enablement operations, revenue operations, GTM systems or sales content strategy. - Experience owning a sales content or knowledge system end to end, including taxonomy, governance, adoption and measurement. - A track record of leading or heavily shaping a tooling decision, such as a platform evaluation, migration or in-house build. - Real, hands-on AI fluency: you've built AI tools or workflows (custom GPTs, Claude or Perplexity skills, MCP connectors, n8n, Zapier, Clay or similar) that other people use regularly, and you can show examples. - Systems thinking: you understand how content, CRM, call-recording and communication tools connect, and you design for how sellers actually work. - Strong judgment and the ability to make a clear recommendation and defend it with leadership. - Experience driving cross-functional projects without formal authority. - Clear written and verbal communication, and a bias toward shipping, measuring and iterating. Nice to have - Experience as the first enablement operations or GTM systems hire, building the function from scratch. - Hands-on experience with enablement platforms such as Highspot, Seismic, Guru, Mindtickle or Showpad. - Background as an AE, SE or BDR before moving into enablement or operations. - Experience managing or mentoring contractors, interns or direct reports. - Experience at a high-growth AI or SaaS company. WHAT SUCCESS LOOKS LIKE - First 90 days: You've assessed current content and tools, interviewed sellers and managers, made a build-vs-buy recommendation with the Sales Enablement Lead, and shipped the first AI skills the sales team uses every week. - First 6 months: A governed content hub and call library are live and adopted, enablement reporting is in place, and a growing library of AI tools is measurably saving time for reps and managers. - First year: Enablement operations is a scalable function with clear standards, and you're ready to lead it as the team grows.

Prime Intellect is looking for an Office Manager to manage San Francisco office operations, coordinate events and travel, and deliver an exceptional workplace experience.

Location: New York; Atlanta Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. The Sr Specialist, Enterprise Ramp Management converts complex, enterprise deals into live, revenue-generating merchants through a disciplined, end-to-end launch process. The role owns the journey from merchant commitment through successful go-live, early ramp, and transition to Account Management and Technical Account Management teams. The role builds a bridge between Sales and Account Management and sets a foundation for long-term growth with Checkout.com http://Checkout.com. KEY RESPONSIBILITIES - Own the transition from merchant commitment through launch: Confirm scope, commitments, stakeholders, dependencies, and target dates, then turn them into an executable launch plan. - Run the integrated delivery plan: Establish milestones, owners, meeting cadence, decision records, risk and issue tracking, dependency management, and escalation paths across the company and the merchant. - Lead client governance: Run project kickoffs, working sessions, and status reviews. Circulate agendas and decisions, track actions with owners and due dates, and maintain a clear record of what is complete, next, blocked, or awaiting a decision. - Communicate progress, risks, and recovery options: Provide concise and regular updates on accomplishments, upcoming work, blockers, risks, decisions required, and the impact of any change to the plan. - Drive launch readiness: Coordinate technical, operational, commercial, and customer readiness criteria. Lead the launch decision, cutover planning, and the initial support period after launch - Deliver a clean transition to the account team: Transfer implementation status, performance baseline, stakeholder map, open risks, operating model, growth opportunities, and every remaining action with a named owner and due date. IDEAL CANDIDATE - 5+ years of experience in enterprise project or program management, ideally in payments, fintech, or complex B2B SaaS implementations. - Proven experience delivering complex, multi-workstream customer launches across technical, operational, and commercial stakeholders. - Strong project governance skills, including critical-path management, risk and dependency tracking, scope control, executive communication, and escalation management. - Coordinate with technical stakeholders to translate business requirements into technical actions - Commercially minded, with a focus on time-to-revenue, customer value, and long-term account potential. - Effective at building customer trust, and coordinating teams across functions, geographies, and time zones. - Passionate about building repeatable playbooks, and energized by refining and improving processes, as this is a new merchant-facing role. Nice to have: Experience as an Implementation Manager, Launch Manager, Enterprise Onboarding Project Manager, Technical Program Manager, or equivalent; formal project management certification (PMP) is helpful but not required. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Director, Legal - Global Privacy & Data Counsel San Mateo, CA or London, England | Hybrid - 2+ days per week in your designated office Full relocation assistance available for qualified candidates Role Summary: Leading SIE’s Global Legal Privacy program, you will play a pivotal role in shaping and advancing this function, which is central to our mission as a data-driven technology and entertainment company. You will develop, implement, and maintain comprehensive privacy policies, procedures, and practices that reflect industry best practices, comply with applicable data protection laws and regulations, and support SIE’s business objectives. Working collaboratively with teams around the world, you will help embed strong data privacy stewardship across the organization through your leadership, passion, and expertise. What You’ll Be Doing: Lead the Privacy Team: Lead a team of professionals spanning legal, operations and compliance, and data governance. Provide strong leadership to build a well-functioning team. Privacy Program Development: Design, implement, and evolve a robust and forward-thinking privacy program tailored to the specific needs of SIE’s multi-faceted, data-driven business. Provide senior leadership in communicating company's vision, strategy, and objectives for data privacy and data husbandry to stakeholders across SIE. Regulatory Compliance: Stay up to date with evolving global privacy laws and regulations, including GDPR, CCPA, and other regional data protection requirements. Ensure the company's policies and practices remain compliant with the changing legal landscape. Privacy by Design: Advocate privacy-by-design principles and ensure that privacy considerations are integrated into the development of new products, services, and technologies, working closely with product counselors, product managers, business function leaders and SIE’s ESG team. Privacy Policies and Procedures: Create and review privacy policies, notices, consent forms, and related documentation to ensure transparency and compliance with relevant data protection laws. Collaborate with Legal, Compliance, and other teams to disseminate these policies throughout the organization and to customers. Employee Training and Awareness: Conduct privacy training programs for employees and management to promote a privacy-aware culture. Foster awareness of privacy responsibilities and best practices throughout the organization. Vendor Management: Develop and evolve SIE’s processes to assess the privacy practices of vendors and third-party partners to ensure that data processing agreements and contracts comply with privacy and SIE’s Information Security requirements. Privacy Impact Assessments: Oversee the conduct of privacy impact assessments (PIAs) to identify and mitigate privacy risks associated with the company's data processing activities. Incident Response: Develop and maintain an effective incident response plan for privacy breaches. Coordinate with the Incident Response team to manage and mitigate privacy incidents and associated risks. Reporting and Accountability: Provide regular reports on the status of the privacy program to executive leadership and the board of directors. Be a focal point of contact for privacy-related inquiries from regulators and customers. What We’re Looking For: Juris doctor degree; bachelor or advanced degree in computer science, information technology, or a related field. An advanced degree is a plus. 20+ years of legal experience and 10+ years proven experience in a senior privacy leadership role, preferably as a Chief Privacy Officer or Privacy Officer, within a data-driven technology company or relevant industry. In-depth knowledge of global privacy laws and regulations, such as GDPR, CCPA, and other regional frameworks. Broad knowledge of emerging requires in the APAC region a strong plus. Demonstrated ability to design and implement comprehensive privacy programs that align with industry best practices, laws and regulations and data use requirements typical of a company like SIE. Experience in building an incident response process with partnership with the CISO or similar function; experience managing privacy incidents. Experience conducting privacy impact assessments and building processes for such assessments that will easily scale. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong leadership qualities, with the ability to influence and drive change in a collaborative environment. Privacy-related certifications such as CIPP, CIPM, CIPT, or other relevant certifications are highly desirable. #LI-SF1 At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $302,400 — $453,600 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Chennai, Tamil Nadu, India About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role The Warehouse Specialist runs day-to-day warehouse operations at a Nebius data center site. The role receives, stores and issues high-value hardware (GPU racks, servers, network equipment, spare parts), keeps stock and asset records accurate, and provides equipment to data center engineers on time. The specialist is the site's hands-on link to the wider logistics function: Transportation and Transport Coordination for arrivals and pickups, Logistics Planning and 3PL Planning for schedules, Back Office for system records, and the Project Office for new processes and tools. Your responsibilities will include: 1. Receiving & Dispatch Receive inbound shipments per the delivery schedule; check seals, packaging and contents against ASN, packing list and PO. Record damage and discrepancies with photos on arrival and hand them to Transport Coordination for insurance cases. Prepare outbound shipments and RMA returns: picking, packing, labelling, documents; hand over to carriers at the agreed pickup time. Follow handling standards for heavy, fragile and high-value equipment. 2. Provisioning to Data Center Operations Issue equipment and spare parts to DC engineers on time, according to requests and project priorities. Stage and kit hardware for rack deployments as agreed with ITDC and Project Managers. Keep a clear view of what is available on site and flag shortages to the Team Lead and Logistics Planning. 3. Inventory & Asset Control Post receipts, issues and transfers in ERP/WMS on the same day as the physical movement. Create inventory and asset records for received equipment, including serial numbers. Carry out cycle counts and annual stock takes; investigate and report discrepancies to Back Office. Keep the warehouse tidy, labelled and organised by location. 4. Security, Safety & Compliance Follow site security procedures for deliveries, access control and storage of high-value items. Apply safety rules for handling equipment and operating material handling equipment. Keep records complete and audit-ready (SOX, internal and external audits). 5. Process & Continuous Improvement Work according to global SOPs and site-specific instructions. Suggest improvements and report recurring issues to the Team Lead and the Project Office. Take part in pilots and rollouts of new processes and tools (WMS/TMS, automations) at the site. 6. Local Expertise Provide site-specific knowledge (access rules, dock limits, local carriers and customs specifics) to Transport, Planning and 3PL teams. Identify local operational risks and propose practical mitigation. 7. Add-on Roles (when assigned) + RMA: own RMA flows at the site — intake, documentation, return shipment, status tracking. + Key User (IRG / NetSuite / Project44): first-line support and training for colleagues on the system, test changes, collect feedback for the Project Office. We expect you to have: Autonomy: Independently runs daily warehouse tasks at the site within SOPs; escalates discrepancies, damage and security issues to the Team Lead. Impact: Keeps DC engineers supplied with the right hardware on time and keeps site stock accurate. Communication: Clear, timely updates to the Team Lead, DC engineers and logistics teams. Travel: Occasional support to other sites during launches or peaks. Work Mode: On site; remote work not expected. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Remote-Friendly, United States About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Training and serving frontier AI models requires compute infrastructure at a scale and density that pushes past what conventional data center designs were built to handle. Anthropic's Data Center Infrastructure team is responsible for delivering that physical infrastructure — partnering with build partners, equipment manufacturers, and utilities to stand up facilities that can reliably power some of the largest accelerator clusters in the industry. As a Data Center Electrical Engineer – Design, you'll own the electrical architecture of our facilities from the utility service entrance through to the rack — substation interface, medium- and high-voltage distribution, on-site generation and storage integration, UPS, switchgear, busway, and rack power. You'll develop and maintain the basis of design, reference architectures, and technical specifications that our build partners and A/E firms design against, and you'll be the point of technical authority when their drawings and calculations come back for review. You'll run the engineering studies — short-circuit, protection coordination, arc flash, load flow, and power quality — and you'll keep the architecture ahead of rapidly increasing rack densities and the unique load characteristics of large-scale ML training. A central part of this role is speed-to-capacity through prefabrication: you'll shape Anthropic's offsite-manufactured electrical strategy — modular skids, e-houses, and prefabricated power assemblies — and drive its standardization across sites. You'll work closely with colleagues across the infrastructure team, with our hardware and compute teams to translate accelerator requirements into electrical design criteria, and with supply chain to qualify and diversify regional equipment vendors. Expect roughly 10–25% travel for design reviews, partner and vendor meetings, factory witness testing, and site visits to support commissioning and startup. Responsibilities Electrical design & engineering Lead the electrical design of critical data center infrastructure across the US portfolio, including the utility interface and substation, site medium- and high-voltage distribution, generators, UPS, switchgear, transformers, busway, and grounding Develop and maintain Anthropic's electrical basis of design, reference architectures, and technical specifications for critical power distribution — covering switchgear, UPS systems, PDUs, busway, and rack power delivery — producing designs that meet our reliability and maintainability requirements while staying within budgetary targets Perform and validate engineering studies — including short-circuit, protection coordination, arc flash, load flow, and power quality analysis — and use the findings to steer topology, redundancy, equipment-selection, and protection-setting decisions Design and plan data center hall power distribution layouts for newly allocated spaces in coordination with the telecom, mechanical and cooling design Prefabrication & modular delivery Drive Anthropic's prefabricated and modular electrical strategy — developing modular skids, e-houses, and prefabricated power assemblies, and partnering with external engineering and manufacturing teams on a productization roadmap that accelerates deployment and reduces onsite labor Design for offsite manufacture and onsite assembly: define the interfaces between prefabricated components and site-built work, and the electrical interfaces and switchover points for temporary-to-permanent power sequencing Drive standardization of modular electrical designs across sites to compress deployment timelines while preserving flexibility for site-specific constraints and evolving hardware generations Partner, vendor & utility coordination Work with regional vendors and manufacturers to specify and qualify major electrical equipment, and partner with supply chain to build a diversified vendor base that mitigates lead-time and single-source risk Work with utilities and interconnection/transmission operators (e.g., ISOs/RTOs) to define site utility service and interconnection requirements, and with local authorities having jurisdiction to ensure designs comply with the National Electrical Code (NFPA 70/NEC), NFPA, IEEE, UL/ANSI, and local requirements Work with Anthropic's hardware and compute teams to translate accelerator power, density, and power-quality requirements into electrical design criteria, and keep the reference architecture aligned with upcoming hardware generations Present findings and design positions to internal stakeholders, build partners, and operations teams through clear reports and presentations, and defend them under challenge Design review & quality Review and approve electrical design packages, calculations, submittals, and shop drawings from build partners and MEP consultants; track clarifications, deviations, and exceptions against the basis of design, and hold the line on capacity, reliability, maintainability, and safety requirements Perform technical due diligence and design reviews on data center developer and partner projects — evaluating their electrical single-lines, equipment selections, studies, and specifications against Anthropic's reliability, maintainability, and capacity requirements Define project electrical scope and serve as the design authority on RFIs and field changes that affect design intent during procurement and construction Support factory acceptance testing, commissioning, and startup — reviewing test procedures and results against design intent, participating on site for key milestones, and closing as-built changes back into the reference design Manage concurrent projects across multiple geographies Continuously improve Anthropic's internal electrical design standards, tooling, and delivery practices, and act as a technical leader within the engineering group and across the internal and external teams that support our data centers You may be a good fit if you Have 10+ years of electrical engineering experience in mission-critical facilities, with substantial time spent on data center or other high-availability electrical distribution design — from concept through construction documents and into commissioning support Have deep familiarity with US electrical codes and standards — including the National Electrical Code (NFPA 70/NEC), NFPA 70E, IEEE standards (e.g., 1584 for arc flash), and UL/ANSI equipment standards (e.g., UL 891, UL 1558) — and with utility interconnection processes Have hands-on experience producing and reviewing electrical construction documents, single-line diagrams, and equipment specifications, and can interpret data center floor plans and technical layouts with confidence Have strong knowledge of power distribution and cooling infrastructure in high-availability data center environments Are fluent in power systems analysis and comfortable running or critically reviewing studies in tools such as SKM, ETAP, or EasyPower Understand critical power topologies (2N, N+1, distributed redundant, block redundant) and can articulate the trade-offs between them for different reliability and cost targets Have working knowledge of HV/MV substations, on-site generation, and energy storage integration, and how each shapes the overall electrical architecture Have hands-on experience with prefabricated and modular data center electrical infrastructure — design for offsite manufacture, modular skids/e-houses, and the interfaces between prefabricated components and onsite assembly Have worked directly with electrical equipment manufacturers, A/E consultants, and contractors, and can evaluate products and designs on technical merit, not just datasheet claims Hold a bachelor's degree in Electrical Engineering or a closely related field, or have equivalent practical experience; Professional Engineer (PE) licensure is valued but not required Communicate clearly with both technical peers and non-specialist stakeholders, and are comfortable defending a design position under scrutiny from partners and internal reviewers Strong candidates may also have Experience owning the electrical basis of design or reference architecture for a hyperscale or large colocation program, and driving its adoption across multiple sites or by external build partners A track record building modular prefabricated products in the electrical or mechanical scope of a data center, and driving designs toward offsite manufacturing Background in medium-/high-voltage distribution, on-site generation, or battery energy storage system (BESS) integration, and how those shape the building-side electrical design Exposure to liquid-cooled infrastructure and its implications for electrical room layout and load distribution Prior work at a hyperscaler, colocation provider, or MEP consultancy serving large data center clients Direct project experience delivering data centers in multiple US markets (e.g., Virginia, Texas, Arizona, Ohio, Oregon) The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote - Global Workplace: Remote Please note that we are reviewing our application on a rolling basis and may close this application before the deadline. We're looking for a Salesforce Developer to join our team. This role is responsible for customizing and building applications on our Salesforce platform that keep CEA's flagship programs running smoothly and enable the wider team to achieve ambitious growth goals, expanding EA’s talent pipelines and scaling our impact. This is an individual contributor position on our Salesforce Team, reporting to the Salesforce Engineer, Ari Elkhatib, and collaborating closely with the Events, Online, Groups, and Community Health Teams. ABOUT CEA The Centre for Effective Altruism (CEA) stewards the movement of people putting effective altruism principles into practice to solve the world's most pressing problems. We’re working to build a flourishing future by applying evidence, reason, and compassion to challenges like global poverty, animal suffering, and risks from transformative AI. Our work centers on growing and supporting a global community of people who rigorously analyze where they can do the most good – and take action on those insights. Current strategic priorities include increasing understanding of effective altruism and its principles, growing the number of people who are motivated by EA principles to take significant action to address pressing problems, and diversifying funding sources for high-impact work. We had significant success in 2025, building momentum within CEA. Our headcount grew from 42 to 66 core staff. Program participation (e.g., events, courses, groups) grew https://forum.effectivealtruism.org/posts/NKrpEdg7wAgcoHNRG/cea-is-growing-again-25-more-people-engaged-with-our-1 by 20-25% year over year. We merged https://forum.effectivealtruism.org/posts/BLvTcMMEQGFYsh6Jw/ea-funds-and-cea-are-merging with EA Funds https://funds.effectivealtruism.org/ and are rapidly scaling up our capacity for grantmaking and associated fundraising. In 2026, we’ve maintained ambitious momentum https://forum.effectivealtruism.org/posts/Dy4iGHbAkKAQ4t2Dw/building-sustainable-momentum-progress-report-on-cea-s-2025 while building the foundations for a step-change in the wider EA ecosystem’s growth trajectory from 2027 onwards. We’re in the midst of the best fundraising year in CEA’s history and are looking for the right talent to help us take advantage of the many opportunities in front of us. ABOUT THE SALESFORCE TEAM The Salesforce Team builds and maintains CEA's CRM infrastructure, covering the systems that power event registration, grants tracking, virtual program management, and community engagement. You will be part of a nimble team, reporting into the Salesforce Engineer and working closely with a Salesforce administrator. The Salesforce Team with internal teams including Events, Online, Groups and Community Health to translate operational needs into scalable, reliable systems, and act as the organizational steward for contact and activity data across CEA. ABOUT THE ROLE We're hiring a Salesforce Developer to develop and maintain our Salesforce environment, enhance its user experience and data capabilities, and help the team effectively leverage the system. You will help our flagship programs (including events https://www.effectivealtruism.org/ea-global, online courses https://www.effectivealtruism.org/courses, EA groups https://forum.effectivealtruism.org/groups, and the EA Forum) https://forum.effectivealtruism.org/ run smoothly, amplifying their impact and improving cost-effectiveness. Ultimately, you will enable the wider CEA team to achieve ambitious growth goals, expanding EA’s talent pipelines and scaling our impact. KEY RESPONSIBILITIES PRODUCT DEVELOPMENT - Designing and building efficient Salesforce solutions tailored to user needs, including enhancing CEA's data collection and management capabilities - Developing and maintaining integrations between Salesforce and internal or third-party systems - Managing and enhancing Salesforce Experience Cloud Sites, which host custom-built application forms (using screen flows and custom code) integrated with our Salesforce org - Thoroughly testing all functionality before launch, and quickly resolving any post-launch issues or bugs - Troubleshooting and debugging issues with custom code, automations, integrations, and platform functionality - Ensuring custom development follows best practices on security and performance - Maintaining technical documentation and driving continuous improvement RISK & COMPLIANCE MANAGEMENT - Ensuring adherence to compliance, data security, and governance policies - Identifying risks and collaborating with team members to develop mitigation strategies for Salesforce-related programs STAKEHOLDER COORDINATION - Identifying and understanding user requirements for each project - Coordinating with the Salesforce Engineer on all Salesforce projects to maintain context and manage support requests - Supporting day-to-day user requests WHAT WE’RE LOOKING FOR For this role, we’re looking for someone with an active Salesforce Platform Developer I Certification. You might be a great fit for this role if you also: - Are proficient in Apex and SOQL. - Have excellent attention to detail to ensure data accuracy, reliability, and compliance with best practices and Salesforce releases. - Demonstrate strong team spirit and a collaborative mindset to work effectively with cross-functional teams on support requests and coordinate on Salesforce projects. - Are highly adaptable, willing to learn new technologies and tools, and adopt best practices to continuously improve the Salesforce environment and user experience. - Have strong verbal and written communication skills to effectively coordinate with stakeholders, build relationships and understand user requirements, and ensure clear documentation. Bonus: - An active Salesforce Platform App Builder Certification - Experience in Lightning Web Components and Visualforce - Experience with Nonprofit Success Pack (NPSP) - Experience with FormAssembly - Experience with Data Cloud (Data 360) OTHER INFORMATION - This is a full-time, remote position. We prefer applicants who are able to work in time zones between US Pacific Time and CET. - Start date: We’d ideally have you start in January 2027, but can be flexible for the right candidate. - Reports to: Ari Elkhatib, Salesforce Engineer - Compensation: For this position we offer a total compensation package of $115,834 USD comprising a base salary of $105,304 USD and a 10% unconditional 401(k) contribution. - Benefits globally include private health insurance, flexible work hours, a $6,000 annual professional development allowance, a $6,000 mental health support allowance, extended parental leave, ergonomic equipment, 25 days of paid vacation, and more. - This role will involve travel. There are likely 2 trips annually including some international travel. We are committed to fostering a culture of inclusion and encourage individuals with diverse backgrounds and experiences to apply. We especially encourage applications from self-identified women and people of colour who are excited about contributing to our mission. The Centre for Effective Altruism is an equal opportunity employer. If you need assistance or an accommodation due to a disability, or have any other questions about applying, please contact jobs@centreforeffectivealtruism.org. CEA participates in E-Verify for US employees. We are committed to protecting your data. See our privacy policy https://www.centreforeffectivealtruism.org/privacy for more information. EVALUATION PLAN We expect the interview process to include the following steps, subject to minor changes: - Application - Short interview - Technical interview - Final interviews (2–3, non-sequential) - Reference checks

Location: London Workplace: hybrid Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA.We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:The Delivery Success Executive (DSE) owns an assigned portfolio of customers and is accountable for both successful delivery and long-term commercial growth. The role combines portfolio management and delivery governance with deep product expertise and a clear commercial mandate: retention and expansion. As trusted advisors, DSEs use expert-level knowledge of the Creatio platform to validate approaches, guide best practices, and ensure every solution is aligned with customer needs, and delivering measurable business value.The role is based in London.Responsibilities:Product Expertise: Serve as a product knowledge carrier for the assigned portfolio, demonstrating expert-level understanding of the Creatio platform and its ecosystem.Proactively advise customers and partners on optimal solution approaches and platform capabilities.Help customers achieve their desired business outcomes through strong product adoption, value realization, and high ROI.Portfolio & Project Management: Own an assigned portfolio of customers, overseeing their implementation projects and ongoing engagements.Monitor progress, risks, and dependencies across projects to ensure alignment with agreed standards and commitments.Delivery Governance & Assurance: Enforce delivery standards, methodologies, and reporting frameworks across the portfolio.Control and audit delivery processes, identifying early red flags to prevent delivery and launch-related issues.Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go-live.Risk & Solution Oversight: Work closely with Delivery Assurance Architects to validate both technical and functional aspects of solutions.Identify risks across the portfolio and drive mitigation strategies.Knowledge & Best Practices: Capture lessons learned, integrate them into the Center of Delivery Excellence framework, and mentor team members and partners.Customer Success & Commercial Growth: Develop a deep understanding of customers' business priorities and proactively identify opportunities to support their long-term success.Grow the customer portfolio through strong retention, zero churn, and active cross-sell and upsell.Collaborate closely with internal Sales, Delivery, Support, Product, and Partner teams to ensure a consistent customer experience.Customer & Partner Engagement: Act as the key contact and trusted advisor for customer executives across the assigned portfolio, communicating effectively with stakeholders at every level, including C-level.Provide portfolio-level visibility and transparency through governance meetings and reporting.Requirements:Proven experience in program/portfolio management across multiple projects.3+ years in B2B Customer Success, Account Management, or Project Management with enterprise accounts.Proven track record of driving adoption and value realization, and supporting retention and account growth (renewals, cross-sell, upsell).Deep Creatio platform expertise (functional and technical) and knowledge of competing low-code/no-code platforms.Ability to conduct high-level solution estimations and guide teams in applying best practices.Strong client-facing and stakeholder management skills, including communication at CxO level.Ability to navigate complex customer organizations, coordinate multiple stakeholders, and drive issues to resolution.Structured thinking, flexibility, and strong result orientation.Fluent English (required); additional languages may be required based on geography.Nice to have: experience taking part in commercial negotiations and renewal discussions. Ability to travel for customer meetings and onsite engagements as needed.What you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Location: Paris Workplace: Hybrid WHY THIS ROLE EXISTS At Pennylane, our website plays a pivotal role in acquiring and converting customers, transforming traffic from paid acquisition, SEO, partnerships, and other channels into sign-ups, demo bookings, and product adoption.   As we accelerate our Financial Services offering, including pro account, and the monetization of our existing customer base, we are seeking a Conversion Rate Optimization Manager to own conversion across these strategic areas.   You will lead the production and optimization of website pages and paid landing pages, from identifying friction to measuring business impact.   You will join the Website team within Growth and collaborate closely with Growth Engineers and Data in a multidisciplinary squad.   🌍 ABOUT PENNYLANE Pennylane is one of France’s leading fintech unicorns, building the financial and accounting operating system for European SMEs and accounting firms.   Founded in 2020, we help business owners make better decisions and empower accountants to focus on advising their clients.   KEY FIGURES AND AMBITION - 💻 Over 1.3 million SMEs already work with Pennylane - 🤝 More than 7,000 accounting firms use our platform - 👨‍👩‍👧‍👦 Over 1,100 Pennylaners from more than 25 nationalities - 💰 More than €400 million raised since launch - 🌍 Remote-friendly, international culture expanding across Europe   WHAT YOU’LL DO You will own conversion across the Financial Services and Monetization scope, working across website pages, paid landing pages, product journeys, experimentation, and measurement.   OWN CRO AND EXPERIMENTATION - Define and execute the conversion strategy for key journeys, including pro account landing pages, pricing and product pages, demo-booking journeys, self-sign-up, and upsell flows - Build and run a continuous A/B testing program, from ideation and scoping to sizing, analysis, and ship-or-kill decisions - Identify conversion friction and opportunities through analytics and behavioral insights - Develop clear hypotheses based on user behavior, business priorities, and funnel performance - Ensure experiments are measured against meaningful business outcomes   MANAGE THE WEBSITE CONVERSION ROADMAP - Own and prioritize the conversion roadmap for your scope based on expected impact and feasibility - Turn opportunities into actionable briefs, specifications, and delivery plans - Work closely with Growth Engineers, Data, Design, and other stakeholders to ship improvements - Coordinate QA, launch, and post-launch analysis - Own key Financial Services journeys, including pro account activation and the accountant portal - Contribute to monetization journeys such as upsell and self-sign-up   BUILD AND OPTIMIZE PAID LANDING PAGES - Produce and optimize landing pages for Financial Services and Monetization campaigns - Help increase the speed and volume of landing-page delivery, removing the current bottleneck - Partner with Demand Generation and Paid/SEA teams to translate campaign objectives into high-performing pages - Develop a strong understanding of target audiences, market context, and local messaging - Use these insights to improve both paid landing pages and the wider website experience   OWN MEASUREMENT AND CROSS-FUNCTIONAL COORDINATION - Define instrumentation and tracking plans with Data - Build and maintain dashboards to monitor conversion performance - Report on results, learnings, and next steps to both technical and non-technical stakeholders - Work closely with Demand Gen, Product, Sales and Customer Success Operations, Brand, Design, and Engineering - Create alignment across teams and move projects forward without relying on formal authority   WHAT YOU BRING - 3–5 years of experience in CRO, Conversion, Website Product Management, Growth, or a related field - Experience in B2B SaaS, fintech, digital products, or another data-driven environment - A track record of shipping initiatives end-to-end and demonstrating their impact on business metrics - Strong hands-on experience with analytics and CRO tools, such as Amplitude and Contentsquare - Ability to independently analyse data, identify patterns, and formulate relevant hypotheses - Solid understanding of A/B testing methodology, including experiment sizing, success metrics, statistical pitfalls, and decision-making - Experience managing a roadmap and prioritizing initiatives based on impact and feasibility - Strong project management skills, from writing a clear brief to coordinating delivery and measuring results - Excellent communication skills, with the ability to: - Write clear briefs for designers and engineers - Explain prioritization decisions to stakeholders - Present results and recommendations to non-technical audiences - Ability to build relationships and secure alignment across multiple teams - Fluent French and professional English   🛠️ TOOLS AND ENVIRONMENT You will work with tools and processes dedicated to experimentation, analytics, behavioral analysis, tracking, and landing-page production.   SOME OUR TOOLS INCLUDE - Amplitude - AB Tasty - Analytics and reporting dashboards - Website content and landing-page production tools   You will collaborate closely with Growth Engineers, Data, Demand Generation, Product, Sales and Customer Success Operations, Brand, and Design.   WHAT YOU CAN EXPECT - Ownership of conversion across two strategic areas for Pennylane: Financial Services and Monetization - Direct and measurable impact on sign-ups, demo bookings, product activation, and upsell performance - The opportunity to shape the conversion roadmap across website and paid landing pages - A central role in structuring and scaling our experimentation program - Close collaboration with Growth Engineering, Data, Product, Demand Gen, Sales, Customer Success Operations, Brand, and Design - High level of autonomy and visibility across the organization - Challenging and supportive environment focused on ownership, execution, learning, and measurable impact   SUCCESS IN THIS ROLE Your success will be measured by:   - The frequency and quality of experiments launched - The speed and volume of website and landing-page delivery - Conversion-rate improvement across the Financial Services and Monetization funnels - Growth in relevant outcomes, including sign-ups and demo bookings - Ability to absorb inbound landing-page demand without creating a delivery bottleneck - Quality of tracking, reporting, and learnings shared with stakeholders   📍 LOCATION & WORKING MODEL Permanent position based in Paris on a hybrid basis or fully remote anywhere in France.   🌈 COMMITMENT TO DIVERSITY & INCLUSION Pennylane is dedicated to fostering an inclusive and supportive workplace, providing equal opportunities for all candidates, regardless of background, gender, religion, sexual orientation, disability, or any other characteristic.   If you’re excited about this role and think you could make an impact, we encourage you to apply—even if you don’t meet every requirement.   ⚠️ IMPORTANT INFORMATION FOR CANDIDATES Apply only through Pennylane’s official channels. Our communications come from addresses ending in @pennylane.com or @pennylane-partners.com.   We will never ask for payments or financial information during the recruitment process. 🇫🇷 Données personnelles Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement 🇬🇧 Personal Data Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement 🇩🇪 Personenbezogene Daten Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement 🇪🇸 Datos personales Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement

Location: Remote-Friendly, United States About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Training and serving frontier AI models requires compute infrastructure at a scale and density that pushes past what conventional data center designs were built to handle. Anthropic's Data Center Infrastructure team is responsible for delivering that physical infrastructure — partnering with build partners, equipment manufacturers, and utilities to stand up facilities that can reliably power some of the largest accelerator clusters in the industry. At the scale we build, our campuses are typically served by dedicated high-voltage substations and a medium-voltage distribution network that may also integrate on-site generation and battery energy storage — and the protection, control, and automation layer is what keeps all of it selective, coordinated, and observable. As a Data Center Substation, Protection & Automation Engineer, you'll own the protection and automation architecture across Anthropic's US portfolio — from the utility point of interconnection (POI) through the HV/MV substation, the MV distribution loop, and down into LV switchgear. You'll develop and maintain our protection philosophy and reference relay settings, run and review the short-circuit, coordination, and arc-flash studies that underpin them, design the substation automation and SCADA architecture, and define how relays and meters integrate into the electrical power monitoring system (EPMS) — giving operators real-time visibility and sequence-of-events data when something trips. You'll also be our technical lead on the protection side of utility interconnection — working relay settings, transfer-trip, and ride-through requirements with transmission owners and ISOs/RTOs. Protection engineering and substation automation are the core of this role; substation physical design is a strong plus but not a prerequisite — we'd like to hear from protection and P&C engineers who have spent their careers on relays, schemes, and studies even if they haven't owned a substation general arrangement. You'll work closely with colleagues across the infrastructure team, our build partners' A/E firms, relay and switchgear vendors, and utility protection groups. Expect roughly 20–35% travel for witnessing factory acceptance and relay testing, and supporting site energization and commissioning. Responsibilities Protection engineering Own Anthropic's protection philosophy and basis of design across the electrical system — HV substation, MV distribution, generator and energy-storage interties, and LV switchgear — and maintain the reference relay settings and protection one-line templates our build partners design against Specify protective relays and develop relay settings for transformer, feeder, bus, generator, motor, and arc-flash protection applications, working across major platforms (e.g., SEL, GE Multilin, ABB, Siemens, Schneider) Perform and critically review short-circuit, protective-device coordination, and arc-flash studies; use findings to steer equipment selection, settings, and incident-energy mitigation Implement automatic transfer, load-shed, and restoration schemes in protection and automation logic, and make sure they stay secure and coordinated under every credible contingency Review protection and control design packages, relay settings calculations, and coordination studies from build partners and A/E firms against our basis of design, and drive closure on deviations and exceptions Substation automation & SCADA Design the substation automation architecture for each site — IEC 61850 station and process bus, GOOSE messaging, RTUs/gateways, local HMI, sequence-of-events recording, and time synchronization — and drive standardization of that architecture across the portfolio Integrate protective relays, meters, and switchgear controls into the electrical power monitoring system (EPMS) and substation SCADA; define electrical points lists and event/waveform capture, applying the site alarm and HMI standards Help define the network topology, redundancy, and cybersecurity boundaries between substation automation, EPMS, and the facility BMS/DCIM layer, and how protection events surface to operations Evaluate and qualify relay, RTU, gateway, and EPMS platforms on technical merit, and work with supply chain to build a diversified vendor base that mitigates lead-time and single-source risk Substation design & utility interface Review HV/MV substation design packages from build partners — single-line and three-line diagrams, bus configuration, general arrangement, equipment specifications, grounding-grid design, and control-building layout — and confirm the protection and control design is buildable and maintainable Work with local utilities, transmission owners, and ISOs/RTOs on interconnection protection requirements — relay settings submittals, transfer-trip and communications-assisted schemes, POI study review, and protection settings that satisfy ride-through and grid-code requirements Review the protection and control interface for on-site generation and battery energy storage interconnections, including anti-islanding, synchronizing, and intertie protection Support NERC PRC compliance for applicable facilities — settings documentation, misoperation analysis, and periodic maintenance and testing basis Testing, commissioning & standards Develop relay test plans and factory and site acceptance test procedures for protection and automation systems, and witness FAT, relay secondary-injection testing, GOOSE messaging and end-to-end scheme testing, and integrated systems testing Review the protection and control steps of energization and switching methods of procedure (MOPs), support first-energization of substations and MV distribution, and resolve protection and control issues found in the field Lead root-cause analysis of protection operations and misoperations using relay event records, sequence-of-events data, and disturbance records, and feed findings back into settings and standards Build and continuously improve Anthropic's internal protection and automation standards — settings templates, scheme logic libraries, test procedures, and commissioning checklists — so each new site starts from a proven baseline You may be a good fit if you Have 10+ years of experience in power system protection engineering, substation automation, or substation design for utility, heavy-industrial, or mission-critical facilities Hold a bachelor's degree in Electrical Engineering or a closely related field, or have equivalent practical experience; Professional Engineer (PE) licensure is valued but not required Have deep, hands-on expertise applying and setting protective relays for transformers, feeders, buses, generators, and switchgear, and are fluent in at least one major relay platform (e.g., SEL, GE Multilin, ABB, Siemens) Are fluent in short-circuit, protective-device coordination, and arc-flash analysis and comfortable running or critically reviewing studies in tools such as SKM, ETAP, EasyPower, ASPEN, or CAPE Have hands-on experience integrating protective relays into substation automation or SCADA systems using protocols such as DNP3, Modbus, or IEC 61850, and understand RTU/gateway and sequence-of-events architecture Have worked on utility interconnection protection — relay settings submittals, transfer-trip or communications-assisted schemes, or point-of-interconnection protection requirements — from either the utility or the customer side Can read, interpret, and mark up single-line and three-line diagrams, AC and DC schematics, relay panel drawings, and wiring diagrams with confidence Have developed relay test plans and witnessed factory acceptance testing, secondary-injection testing, or field commissioning of protection and control systems Are familiar with the codes and standards that govern protection and substation work — such as the IEEE C37 series, IEEE 1584, NFPA 70/70E, and (for utility-connected or bulk-electric-system facilities) NERC PRC reliability standards Communicate clearly with both technical peers and non-specialist stakeholders, and are results-oriented, with a bias toward practical solutions and a willingness to pick up work outside your core remit when the team needs it Strong candidates may also have HV/MV substation physical design experience — general arrangement, bus configuration, power transformer and HV breaker specification, grounding-grid design per IEEE 80, insulation coordination, and control-building layout Experience with protection and control for on-site generation (gas turbines, reciprocating engines, fuel cells) and battery energy storage systems, including anti-islanding, synchronizing, and microgrid transfer schemes Background in data center, hyperscaler, or other high-availability electrical distribution, and familiarity with critical-power topologies (2N, N+1, distributed redundant) Experience owning NERC PRC compliance evidence for a generation or transmission asset — settings basis documentation, misoperation reporting, and PRC-005 maintenance programs Proficiency with vendor relay engineering tools such as SEL AcSELerator, GE EnerVista, ABB PCM600, or Siemens DIGSI, and with IEC 61850 system configuration tools Designed IEC 61850 station- or process-bus systems with GOOSE-based protection or interlocking schemes Prior work at a utility, relay or switchgear manufacturer, protection-engineering consultancy, or hyperscaler serving large-load interconnections The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Paris Workplace: Hybrid WHY THIS ROLE EXISTS At Pennylane, our website plays a pivotal role in acquiring and converting customers, transforming traffic from paid acquisition, SEO, partnerships, and other channels into sign-ups, demo bookings, and product adoption.   As we accelerate our Financial Services offering, including pro account, and the monetization of our existing customer base, we are seeking a Growth Product Manager to own conversion across these strategic areas.   You will lead the production and optimization of website pages and paid landing pages, from identifying friction to measuring business impact.   You will join the Website team within Growth and collaborate closely with Growth Engineers and Data in a multidisciplinary squad.   🌍 ABOUT PENNYLANE Pennylane is one of France’s leading fintech unicorns, building the financial and accounting operating system for European SMEs and accounting firms.   Founded in 2020, we help business owners make better decisions and empower accountants to focus on advising their clients.   KEY FIGURES AND AMBITION - 💻 Over 1.3 million SMEs already work with Pennylane - 🤝 More than 7,000 accounting firms use our platform - 👨‍👩‍👧‍👦 Over 1,100 Pennylaners from more than 25 nationalities - 💰 More than €400 million raised since launch - 🌍 Remote-friendly, international culture expanding across Europe   WHAT YOU’LL DO You will own conversion across the Financial Services and Monetization scope, working across website pages, paid landing pages, product journeys, experimentation, and measurement.   OWN CRO AND EXPERIMENTATION - Define and execute the conversion strategy for key journeys, including pro account landing pages, pricing and product pages, demo-booking journeys, self-sign-up, and upsell flows - Build and run a continuous A/B testing program, from ideation and scoping to sizing, analysis, and ship-or-kill decisions - Identify conversion friction and opportunities through analytics and behavioral insights - Develop clear hypotheses based on user behavior, business priorities, and funnel performance - Ensure experiments are measured against meaningful business outcomes   MANAGE THE WEBSITE CONVERSION ROADMAP - Own and prioritize the conversion roadmap for your scope based on expected impact and feasibility - Turn opportunities into actionable briefs, specifications, and delivery plans - Work closely with Growth Engineers, Data, Design, and other stakeholders to ship improvements - Coordinate QA, launch, and post-launch analysis - Own key Financial Services journeys, including pro account activation and the accountant portal - Contribute to monetization journeys such as upsell and self-sign-up   BUILD AND OPTIMIZE PAID LANDING PAGES - Produce and optimize landing pages for Financial Services and Monetization campaigns - Help increase the speed and volume of landing-page delivery, removing the current bottleneck - Partner with Demand Generation and Paid/SEA teams to translate campaign objectives into high-performing pages - Develop a strong understanding of target audiences, market context, and local messaging - Use these insights to improve both paid landing pages and the wider website experience   OWN MEASUREMENT AND CROSS-FUNCTIONAL COORDINATION - Define instrumentation and tracking plans with Data - Build and maintain dashboards to monitor conversion performance - Report on results, learnings, and next steps to both technical and non-technical stakeholders - Work closely with Demand Gen, Product, Sales and Customer Success Operations, Brand, Design, and Engineering - Create alignment across teams and move projects forward without relying on formal authority   WHAT YOU BRING - 3–5 years of experience in CRO, Conversion, Website Product Management, Growth, or a related field - Experience in B2B SaaS, fintech, digital products, or another data-driven environment - A track record of shipping initiatives end-to-end and demonstrating their impact on business metrics - Strong hands-on experience with analytics and CRO tools, such as Amplitude and Contentsquare - Ability to independently analyse data, identify patterns, and formulate relevant hypotheses - Solid understanding of A/B testing methodology, including experiment sizing, success metrics, statistical pitfalls, and decision-making - Experience managing a roadmap and prioritizing initiatives based on impact and feasibility - Strong project management skills, from writing a clear brief to coordinating delivery and measuring results - Excellent communication skills, with the ability to: - Write clear briefs for designers and engineers - Explain prioritization decisions to stakeholders - Present results and recommendations to non-technical audiences - Ability to build relationships and secure alignment across multiple teams - Fluent French and professional English   🛠️ TOOLS AND ENVIRONMENT You will work with tools and processes dedicated to experimentation, analytics, behavioral analysis, tracking, and landing-page production.   SOME OUR TOOLS INCLUDE - Amplitude - AB Tasty - Analytics and reporting dashboards - Website content and landing-page production tools   You will collaborate closely with Growth Engineers, Data, Demand Generation, Product, Sales and Customer Success Operations, Brand, and Design.   WHAT YOU CAN EXPECT - Ownership of conversion across two strategic areas for Pennylane: Financial Services and Monetization - Direct and measurable impact on sign-ups, demo bookings, product activation, and upsell performance - The opportunity to shape the conversion roadmap across website and paid landing pages - A central role in structuring and scaling our experimentation program - Close collaboration with Growth Engineering, Data, Product, Demand Gen, Sales, Customer Success Operations, Brand, and Design - High level of autonomy and visibility across the organization - Challenging and supportive environment focused on ownership, execution, learning, and measurable impact   SUCCESS IN THIS ROLE Your success will be measured by:   - The frequency and quality of experiments launched - The speed and volume of website and landing-page delivery - Conversion-rate improvement across the Financial Services and Monetization funnels - Growth in relevant outcomes, including sign-ups and demo bookings - Ability to absorb inbound landing-page demand without creating a delivery bottleneck - Quality of tracking, reporting, and learnings shared with stakeholders   📍 LOCATION & WORKING MODEL Permanent position based in Paris on a hybrid basis or fully remote anywhere in France.   🌈 COMMITMENT TO DIVERSITY & INCLUSION Pennylane is dedicated to fostering an inclusive and supportive workplace, providing equal opportunities for all candidates, regardless of background, gender, religion, sexual orientation, disability, or any other characteristic.   If you’re excited about this role and think you could make an impact, we encourage you to apply—even if you don’t meet every requirement.   ⚠️ IMPORTANT INFORMATION FOR CANDIDATES Apply only through Pennylane’s official channels. Our communications come from addresses ending in @pennylane.com or @pennylane-partners.com.   We will never ask for payments or financial information during the recruitment process. 🇫🇷 Données personnelles Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement 🇬🇧 Personal Data Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement 🇩🇪 Personenbezogene Daten Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement 🇪🇸 Datos personales Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement

Location: Remote-Friendly, United States About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Training and serving frontier AI models requires compute infrastructure at a scale and density that pushes past what conventional data center designs were built to handle. The loads involved are large enough — and arrive fast enough — that utility supply alone often can't meet the need on the timeline required, and the step-load behavior of large accelerator clusters creates power-quality and ride-through demands that conventional backup-generation designs weren't built for. Anthropic's Data Center Infrastructure team is responsible for solving that problem: delivering facilities that can be energized early, ride through grid disturbances, and present a well-behaved load at the point of interconnection (POI). As a Data Center Power Generation & Microgrids Engineer, you'll own the behind-the-meter generation and storage architecture for Anthropic's data center portfolio. That means the on-site generation fleet — reciprocating engine gensets, gas turbines, fuel cells — and the battery energy storage systems that buffer load steps and provide ride-through. It means the microgrid layer that ties them together: islanding and resynchronization, black-start, load-shedding, and generation dispatch. And it means the grid side: interconnection studies and agreements, IEEE 1547/2800 compliance, and power quality at the point of interconnection. You'll also own our temporary- and bridging-generation strategies — the plans that let a site energize and start serving load before permanent utility service is available, and transition cleanly once it is. This is a deeply cross-functional role. You'll work closely with colleagues across the infrastructure team on where and how generation and storage tie into the site electrical distribution, controls, and SCADA, and with our hardware and compute teams to understand the load characteristics you're designing against. You'll be Anthropic's technical counterpart to on-site generation providers, BESS integrators, utilities, and ISOs/RTOs. Expect roughly 20–35% travel for design reviews, factory witness testing, and site startup. Responsibilities On-site generation engineering Own Anthropic's behind-the-meter generation architecture across the portfolio — prime-mover selection and sizing (reciprocating engines, gas turbines, fuel cells), paralleling topology, redundancy, fuel systems, and emissions controls — and maintain the generation basis of design and technical specifications that build partners and generation providers design against Set the day-one vs. day-N plant sizing and expansion strategy — what the plant needs on day one so it can be expanded or augmented later, and how to add units, storage, or a grid tie to a system already running Characterize the data center load for external generation partners — step changes, ramps, oscillation, fault behavior, and non-IT load — so providers can size and tune their plant against the real duty Model generation response against the load profile of large-scale ML training — step-load acceptance, block loading, transient frequency and voltage response, load rejection — and set the acceptance criteria (e.g., per ISO 8528-5) that generation packages are tested against Develop temporary- and bridging-generation strategies that deliver early site energization ahead of permanent utility service, including the sequencing, protection, and controls changes needed to transition from temporary to permanent power without stranding equipment or capacity Ensure generation designs meet NFPA 37, NFPA 110 where the plant provides emergency or legally required standby power, fuel-gas and fuel-storage codes (e.g., NFPA 54, NFPA 30), and applicable emissions requirements, and coordinate with environmental and permitting counterparts on the technical inputs to air permits Energy storage & microgrid architecture Size and specify battery energy storage systems for ride-through, step-load buffering, and power-quality support — including cell chemistry and enclosure selection, inverter selection (grid-forming vs. grid-following), UL 9540 listing, UL 9540A large-scale fire test data, and NFPA 855 installation requirements — and own the thermal and fire-protection interfaces Define the site microgrid topology and operating modes — grid-parallel, islanded, and black-start — and the transition logic between them, including load-shedding schemes, resynchronization criteria, and the conditions under which the site separates from and reconnects to the utility Specify the functional requirements for the microgrid controller — generation dispatch, set-point coordination across rotating and inverter-based sources, mode management — and drive its implementation, testing, and integration into site SCADA and the electrical power monitoring system (EPMS) Help define the protection and control requirements for generation and storage sources so that interconnection protection, anti-islanding, and source-transfer schemes are consistent from the generator terminals through the point of interconnection Grid interconnection & power quality Lead the technical side of utility interconnection for sites with on-site generation or storage — interconnection applications, studies, and agreements, ISO/RTO processes, IEEE 1547/2800 compliance, and interconnection protection Own power quality at the point of interconnection — flicker per IEEE 1453, harmonics per IEEE 519, voltage regulation, reactive-power and power-factor requirements — and design the generation, storage, and filtering mitigations needed to keep the site within its interconnection limits under real training-load behavior Run or critically review the power-system studies that support interconnection and microgrid design — load flow, short-circuit contribution from rotating and inverter-based sources, transient stability, motor-starting and step-load studies, and electromagnetic-transient studies where inverter controls matter Vendor diligence & delivery Lead technical due diligence on on-site generation providers, BESS integrators, and microgrid-controller vendors — evaluating equipment and controls on engineering merit, stress-testing performance and availability guarantees, and reviewing proposed architectures against Anthropic's basis of design Define the technical performance terms in energy-services agreements with on-site generation providers — availability, power quality, ramp, and ride-through, each with a definition, meter, test protocol, and acceptance criteria — working with energy commercial and legal counterparts Review and disposition design packages, submittals, shop drawings, and deviation requests from generation providers and their EPCs, and hold partners to Anthropic's reliability and maintainability requirements Support commissioning of generation, storage, and microgrid systems — witnessing factory and site acceptance tests, defining and observing integrated systems tests (islanding, resynchronization, black-start, load-step), and resolving field issues against design intent Manage concurrent generation and microgrid scopes across multiple sites, and contribute to the continuous improvement of Anthropic's generation and interconnection design standards as the portfolio and the technology both evolve You may be a good fit if you Have 10+ years of engineering experience in power generation, microgrids, battery energy storage, or utility interconnection, with substantial time spent on on-site or distributed generation for mission-critical, data center, or large industrial loads, and deep hands-on delivery experience in at least one of these areas (generation, storage, microgrids, or interconnection) Have deep hands-on experience with one or more generation technologies — reciprocating engine gensets (diesel and natural gas), gas turbines, or fuel cells — including sizing, paralleling, fuel systems, and emissions controls Understand the thermal generation asset classes — reciprocating engines across the size range (sub-MW through 10–20 MW units), small- and medium-frame combustion turbines, and combined cycles — and how each responds to fast load changes and holds stable islanded operation Understand battery energy storage sizing for a defined duty (ride-through, load-step buffering, peak shaving), inverter selection (grid-forming vs. grid-following), UL 9540 listing, UL 9540A test data, and NFPA 855 installation requirements Understand microgrid architecture end to end — islanding detection and transition, resynchronization, black-start, load-shedding, and generation dispatch Are fluent in interconnection standards and processes — IEEE 1547, IEEE 2800, utility interconnection requirements, and ISO/RTO study and queue processes Are comfortable running or critically reviewing power-system studies — load flow, short-circuit, transient stability, and power quality — in tools such as ETAP, SKM, PSS®E, PSCAD, or EasyPower Hold a bachelor's degree in Electrical Engineering, Power Engineering, or a closely related field, or have equivalent practical experience; Professional Engineer (PE) licensure is valued but not required Have worked directly with generation OEMs, BESS integrators, generation-as-a-service providers, or utilities, and can evaluate equipment and proposals on technical merit rather than datasheet claims Communicate clearly with technical peers, utilities, regulators, and non-specialist stakeholders, and are results-oriented with a bias toward practical solutions and a willingness to pick up work outside your core remit when the team needs it Strong candidates may also have Designed or delivered battery energy storage systems at MW scale Specified or commissioned a microgrid controller for a site that can island and resynchronize Taken at least one large load or generation interconnection from application through agreement HV/MV substation design experience — main one-line development, equipment specification, grounding, and layout — since on-site generation and storage tie in at the substation and the two scopes are tightly coupled A protection-engineering background covering generation and interconnection protection — relay selection and settings, anti-islanding schemes, and coordination between on-site sources and utility protection Experience integrating renewable generation (solar PV, wind) with storage into hybrid behind-the-meter plants Experience on the technical side of air permitting for stationary generation (e.g., Title V, NSR/PSD, or state equivalents) and emissions-control equipment selection Electromagnetic-transient (EMT) modeling experience in PSCAD or EMTP for inverter-based resource and microgrid-transition studies Direct experience with data center, hyperscaler, or other large-campus microgrids, or at a generation provider, BESS integrator, or developer serving those customers A track record of authoring generation or interconnection reference designs or standards that were adopted across multiple sites or by external partners The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: United States, San Mateo, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Technical Project Manager San Mateo, CA Role Overview Sony Interactive Entertainment LLC seeks a Senior Technical Project Manager in San Mateo, CA to lead the planning and delivery of advanced SDK components for PlayStation platforms, including graphics, audio/video processing, and compiler technologies. Requirements Master’s degree in Engineering Management, Software Engineering or related field or equivalent and two (2) years of experience coordinating with product and cross functional teams to evaluate story points, hold Scrums, perform capacity planning, sprint reviews, and retrospectives; planning sprint releases; running sync up meetings; reporting to stakeholders with trends, insights and forecasts regarding capacity planning, release timelines and project performance through data analysis; preparing and maintaining project artifacts including stand-up notes, project plans, sprint retrospectives, project release calendars, and release checklists; identifying risks including resource unavailability, scope creep, deviating from the critical path, and communicating timely to stakeholders; documenting project discussions and release checklists; facilitating product backlog grooming through categorization and prioritization of features by partnering with product owners and engineering managers; tracking project risks and performance through sprint planning and sprint retrospectives; and documenting processes and maintaining project artifacts including traceability matrixes, technical specification documents and regression test suites. Telecommuting and/or working from home may be permissible pursuant to company policies. Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $233,459.00 – $287,200.00/year Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: United Kingdom, London Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Senior Director, Legal - Global Privacy & Data Counsel San Mateo, CA or London, England | Hybrid - 2+ days per week in your designated office Full relocation assistance available for qualified candidates Role Summary: Leading SIE’s Global Legal Privacy program, you will play a pivotal role in shaping and advancing this function, which is central to our mission as a data-driven technology and entertainment company. You will develop, implement, and maintain comprehensive privacy policies, procedures, and practices that reflect industry best practices, comply with applicable data protection laws and regulations, and support SIE’s business objectives. Working collaboratively with teams around the world, you will help embed strong data privacy stewardship across the organization through your leadership, passion, and expertise. What You’ll Be Doing: Lead the Privacy Team: Lead a team of professionals spanning legal, operations and compliance, and data governance. Provide strong leadership to build a well-functioning team. Privacy Program Development: Design, implement, and evolve a robust and forward-thinking privacy program tailored to the specific needs of SIE’s multi-faceted, data-driven business. Provide senior leadership in communicating company's vision, strategy, and objectives for data privacy and data husbandry to stakeholders across SIE. Regulatory Compliance: Stay up to date with evolving global privacy laws and regulations, including GDPR, CCPA, and other regional data protection requirements. Ensure the company's policies and practices remain compliant with the changing legal landscape. Privacy by Design: Advocate privacy-by-design principles and ensure that privacy considerations are integrated into the development of new products, services, and technologies, working closely with product counselors, product managers, business function leaders and SIE’s ESG team. Privacy Policies and Procedures: Create and review privacy policies, notices, consent forms, and related documentation to ensure transparency and compliance with relevant data protection laws. Collaborate with Legal, Compliance, and other teams to disseminate these policies throughout the organization and to customers. Employee Training and Awareness: Conduct privacy training programs for employees and management to promote a privacy-aware culture. Foster awareness of privacy responsibilities and best practices throughout the organization. Vendor Management: Develop and evolve SIE’s processes to assess the privacy practices of vendors and third-party partners to ensure that data processing agreements and contracts comply with privacy and SIE’s Information Security requirements. Privacy Impact Assessments: Oversee the conduct of privacy impact assessments (PIAs) to identify and mitigate privacy risks associated with the company's data processing activities. Incident Response: Develop and maintain an effective incident response plan for privacy breaches. Coordinate with the Incident Response team to manage and mitigate privacy incidents and associated risks. Reporting and Accountability: Provide regular reports on the status of the privacy program to executive leadership and the board of directors. Be a focal point of contact for privacy-related inquiries from regulators and customers. What We’re Looking For: Juris doctor degree; bachelor or advanced degree in computer science, information technology, or a related field. An advanced degree is a plus. 20+ years of legal experience and 10+ years proven experience in a senior privacy leadership role, preferably as a Chief Privacy Officer or Privacy Officer, within a data-driven technology company or relevant industry. In-depth knowledge of global privacy laws and regulations, such as GDPR, CCPA, and other regional frameworks. Broad knowledge of emerging requires in the APAC region a strong plus. Demonstrated ability to design and implement comprehensive privacy programs that align with industry best practices, laws and regulations and data use requirements typical of a company like SIE. Experience in building an incident response process with partnership with the CISO or similar function; experience managing privacy incidents. Experience conducting privacy impact assessments and building processes for such assessments that will easily scale. Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization. Strong leadership qualities, with the ability to influence and drive change in a collaborative environment. Privacy-related certifications such as CIPP, CIPM, CIPT, or other relevant certifications are highly desirable. #LI-SF1 At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. £302,400 — £453,600 GBP Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Miami, Florida, United States Join Our Team We are looking for a Customer Support Specialist to join our Customer Support team. This role is ideal for a hands-on, customer-focused professional with problem-solving skills and a solid understanding of logistics processes (mainly ocean freight). You will thrive in a fast-paced environment, enjoy investigating and resolving complex issues, and be passionate about delivering exceptional customer experiences. What You'll Be Doing Support the daily activities of the Customer Support team. Ensure customer inquiries via email, chat, and ticketing systems are handled promptly and professionally. Assist with complex customer issues, platform-related challenges, and service disruptions. Investigate customer-reported problems, identify root causes, and coordinate resolutions with Product and Development teams. Monitor service quality and ensure high levels of customer satisfaction. Maintain accurate records of customer interactions and support activities. Collaborate closely with Sales, Operations, Product, Development, and IT teams to ensure seamless customer experiences. Support customers with Cargoo platform functionalities, troubleshoot issues, and provide effective solutions. Identify trends in customer feedback, recurring issues, and system performance to drive continuous improvement initiatives. Contribute to the development of knowledge base articles, best practices, and support procedures. Assist with initiatives that improve customer retention and overall customer satisfaction. Who We're Looking For: Experience in customer support, customer service or a comparable customer-facing role; experience in logistics, freight forwarding, supply chain or related industries is considered an advantage. Tech-savvy Strong communication and interpersonal skills with a customer-oriented mindset. Ability to communicate effectively with both technical and non-technical stakeholders. Strong organisational skills and attention to detail. Ability to manage multiple tasks and priorities in a fast-paced environment. Experience working with ticketing, CRM or customer support systems is considered an advantage. Ability to work independently and as part of a cross-functional team. Fluent English and Spanish, Portuguese is a plus. Equal Opportunity Employer CSA Global Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. Relocation/Travel Role is not pen to relocation and does not require travel. Ready to take the next step in your customer service leadership career? We would love to hear from you. Apply today and help us deliver outstanding customer experiences every day.