Location: Remote - United Kingdom, Germany
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the Role
Reporting to the Manager, Customer Support Engineering, you’ll resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform. We’re seeking a deeply technical engineer with relevant support experience who can specialize in multiple core domains while partnering across teams to drive great outcomes.
You’re an excellent communicator who earns customer trust, understands complex systems quickly, and enjoys digging deep to find and resolve root causes. You’re comfortable participating in an occasional weekend or holiday on-call rotation (scheduled in advance) as part of our global coverage model.
If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you’re located beyond that distance, the role is fully remote.
For location-specific details, please connect with our recruiting team.
What You Will Do
Solve interesting, technically complex cases for Vercel customers.
Troubleshoot issues alongside Engineering; identify and drive fixes and mitigations.
Partner with Product, Solutions, and Customer Success to provide guidance internally and externally.
Develop and improve internal tools and scripts that increase team efficiency.
Specialize in a given product area (
v0
) and act as a domain owner within the team.
Improve existing documentation and create new runbooks, guides, and internal processes.
Assist Customer Success Managers with Enterprise requests and escalations.
About You
You lead by example and provide feedback to mentor other members of the team.
You have
hands-on experience using Vercel and v0
as a platform.
You have
modern development and architecture experience
in the
AI
or
web
space (e.g., building LLM-powered apps, web services, or production web applications) and can explain these concepts to others.
You have prior
customer support experience
in a technical role: troubleshooting customer cases, writing clear solutions, and proactively problem-solving.
You enjoy engineering solutions to resolve root causes of recurring problems.
You have strong written and verbal communication; able to explain complex systems clearly.
You are comfortable working with a fully remote, globally distributed team.
You have a passion for delivering a customer experience second to none.
You are willing to participate in a weekend/holiday on-call rotation.
Bonus If You:
Have frontend development experience (e.g., React/Next.js).
Enjoy technical writing for public docs or developer education.
Have experience automating workflows with agentic services.
Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: England; Portugal; Spain; Italy; Ireland; Germany
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
_______________________________________________________________________
Full Fluency in German and English is mandatory for the role.
We are seeking a highly consultative, commercially minded Senior Solutions Engineer to support our most strategic accounts. This role is a critical technical seller position, owning pre-sales technical strategy, shaping customer requirements early, and influencing outcomes in complex, competitive sales cycles.
You will act as a trusted technical advisor and champion owner, partnering closely with Account Executives, Post Sales, and Product teams to drive measurable business and technical value through
- Technical Selling & Deal Shaping,
- Technical Champion Ownership & Thought Leadership,
- Customer & Internal Advocacy and
- Competitive & Strategic Selling
This role reports to the Director of Solutions Engineering and operates at the intersection of technical depth, business acumen, and competitive selling discipline.
RESPONSIBILITIES
Technical Selling & Deal Shaping:
- Lead technical discovery to deeply understand customer business objectives, constraints, success criteria, and buying drivers.
- Shape technical requirements early in the sales cycle to align customer outcomes with Docker’s differentiated value.
- Design, position, and execute structured PoCs and PoVs, including defining success criteria, evaluation plans, and exit strategies.
- Influence customer decision-making through workshops, whiteboarding sessions, and technical executive briefings.
- Translate complex technical capabilities into clear business value narratives.
Technical Champion Ownership & Thought Leadership:
- Build, own, and expand relationships with customer technical champions and influencers.
- Establish credibility as a trusted advisor through technical thought leadership, architectural guidance, and industry best practices.
- Leverage champion relationships to influence broader buying groups, shape requirements, and uncover cross-sell and expansion opportunities.
- Maintain engagement beyond initial sale ensuring outcomes are realized and leveraging insights to support future sales motions.
Customer & Internal Advocacy:
- Advocate for customer needs with Product and Engineering, providing clear, actionable feedback informed by field experience.
- Coordinate with Post Sales and Support resources to ensure continuity across the customer lifecycle.
- Develop reusable technical assets (workshops, demos, reference architectures, enablement content) to scale impact across accounts.
Competitive & Strategic Selling:
- Actively support competitive sales motions by identifying differentiation and influencing evaluation criteria throughout the cycle.
- Partner with Sales to develop technical win strategies for strategic and competitive accounts.
QUALIFICATIONS
- Proven experience as a Solutions Engineer, Sales Engineer, or Solution Architect in complex enterprise sales.
- Strong experience running competitive PoCs/PoVs with clearly defined success and exit criteria.
- Ability to engage credibly with senior technical and business stakeholders.
- Solid understanding of cloud platforms (AWS, Azure, GCP), containers, DevOps, and modern application architectures.
- Experience with Docker, container ecosystems, or adjacent technologies strongly preferred.
- Development, Agentic AI dev, Software Development Lifecycle and/or Software Supply Chain Experience experience strongly preferred.
- Excellent communication, influence, and stakeholder management skills.
- Willingness to travel to customer sites as required.
- Full professional fluency in German and English is mandatory
WHAT TO EXPECT
FIRST 30 DAYS
- You will be welcomed with a first-in-class onboarding experience that includes equipment setup, a sweet swag package, and a collaborative training program
- You will learn how to navigate through award-winning sales tools such as; Salesforce, Outreach, SalesForce, Looker, and Docker.
- Actively engage with senior stakeholders, and manage relationships with clients
- You will work closely with your peers and partner with CSMs to develop strategies to advocate for our customers.
- At the end of your first month, you will have a proficient grasp of the tools and activities necessary to be successful in your role.
FIRST 60 DAYS
- You will be laser-focused on supporting the CS Team during your second month.
- You will have connected with all of your Team members.
- You will gain in-depth knowledge of Docker’s products and how they impact our customers.
- You will have an advanced understanding of tools, activities, and best practices to be successful in your role.
FIRST 90 DAYS
- In month three, you will be confident in your craft and ready to immerse yourself in our customer’s business needs fully.
- You will continue efforts to improve messaging, processes, and activities.
- Educate our clients about our product roadmap and undertake product training for users
- You will be ready to operate independently at full speed.
Docker does not offer visa sponsorship for this role.
Compensation & Equity
EU: €122.5K – €175K OTE + equity
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: Home based - EMEA
Canonical is a global software company that publishes Ubuntu and open-source enterprise solutions for cloud, developer, IoT and AI. Ubuntu is the fastest growing Linux distribution and ranks as the number #1 OS in the cloud.
In partnership with Google, Amazon, IBM and Microsoft, Canonical helps companies become more agile, productive and adopt new technologies faster. Examples of customer success include AI, Blockchain, IoT, Advanced Robotics and self-driving cars, where Ubuntu is the preferred development platform.
The role of a Sales Development Representative at Canonical
Canonical is profitable and growing. We consider our sales development organization to be the best technology sales academy in the market, and as such, we select exceptional and ambitious candidates to join our team. You will enjoy this role if you are organized, persistent, charismatic, and hard-working. You will need to be interested in tech and its business implications. In this role, you will collaborate with a regional sales and marketing team, and your primary objective is to find customer projects that fit our product lines and spread the good name of Canonical across multiple different industries and geographies.
Click
HERE
to watch our SDR team discuss their role in Canonical
What your day will look like
Handle inbound customer inquiries across email, phone and chat
Execute outbound sales & marketing campaigns
Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities
Collaborate across multiple teams and senior stakeholders to drive results
Work directly with marketing on campaigns
Research information about prospective customers
Generate a multi-million pound pipeline
Identify prospects and market trends
Help define the processes and policies for the team
Liaise with new and existing customers, setting up and attending meetings whilst actively mapping accounts to identify new opportunities
Accurately create, update, maintain and nurture leads on global opportunities
What we are looking for in you
Excellent academic results at school and university
Passion for business and technology
Commitment to continuous learning and improvement - curious, flexible, scientific
Creative problem solving and cross team collaboration
Verbal and written communication skills
Result driven with an over-achiever spirit
Persistence & perseverance
What we offer you
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
Personal learning and development budget of 2,000USD per year
Annual compensation review
Recognition rewards
Annual holiday leave
Parental Leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues at ‘sprints’
Priority Pass for travel and travel upgrades for long haul company events
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Figma’s distribution partnerships team is passionate about unlocking new sources of revenue and hyper-scaling growth through the power of strategic alliances. This includes accelerating go-to-market (GTM) efforts, driving adoption of Figma’s platform, and unlocking new use cases via our suite of AI tools. We are looking to hire an experienced business development and partnerships professional to scale our efforts with agencies, systems integrators, consultancies, and commercial partners (resellers) across the globe. This includes driving revenue growth and supporting customers across North America in both commercial and public sectors (government).
This is not a channel sales role - we are focused on new critical initiatives and analyzing how partnerships best serve the long-term needs of Figma’s business. This is an exciting opportunity to join an emerging team at Figma where you will play an active role in shaping our long-term partner strategy. You will build new revenue-focused partner programs from scratch and scale our existing motions to better serve customers as Figma’s platform continues to evolve.
This is a full-time role that can be held from our New York City or San Francisco hub - or remotely in the United States.
What you’ll do at Figma:
Identify, evaluate, and execute new strategic distribution opportunities that require complementary GTM partners, and onboard qualified organizations into Figma’s formal partner program
Manage and grow relationships with service and commercial partners across AMER — including public sector and Federal clients — driving partner-influenced revenue and aligning on mutual success plans, critical metrics, and documented wins
Partner with Figma’s GTM teams to source, scope, and progress partner-influenced opportunities, while identifying new co-marketing and co-selling motions that expand reach and unlock new use cases
Evaluate and mature indirect sales motions in the context of Figma’s established sales model, recommending improvements that streamline execution and support long-term growth
Educate and enable the partner ecosystem on Figma’s products, services, and AI capabilities, while building strong cross-functional relationships with Sales, Marketing, Customer Experience, Product, and other internal partners
We'd love to hear from you if you have:
10+ years of professional experience in partnerships, business development, channel, or related GTM roles
3+ years of experience handling external GTM partners (e.g., SIs, agencies, consultancies, ISVs, resellers, marketplaces, or referral partners)
Proven experience building partner programs or strategies from inception to execution, including defining important metrics and revenue goals
Experience managing multiple strategic partner relationships simultaneously and driving measurable revenue outcomes
While not required, it’s an added plus if you also have:
Experience working with partners to influence or capture business within the U.S. Federal government
Worked at a service organization or channel partner in a direct GTM capacity
Sold to product, design, or technical audiences
Familiar with UX/UI design principles, collaboration tools, or digital product development workflows
Exposure to a sales methodology (e.g., MEDDICC, Command of the Message)
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$140,000
—
$296,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
As the Engineering Manager for Observability, you'll lead the team building the systems that show Figma how its platform and its AI products actually behave in production. That spans our core observability stack, meaning metrics, logs, and distributed tracing, as well as a fast-growing new frontier: the AI observability pipeline that turns traces, conversations, and model outputs into the classification and evals that make Figma's AI features measurably better. You'll set strategy across both, raise the bar on instrumentation and data quality, and push into AI-driven approaches to anomaly detection and operational automation. Observability was an unowned space at Figma until recently, so this is a rare chance to shape an early-stage, high-leverage platform that every engineering team here depends on.
This is a full time role that can be held from one of our US hubs or remotely in the United States.
What you’ll do at Figma:
Lead and grow a 6 engineer team responsible for the reliability, scalability, and evolution of Figma's observability and AI observability platforms.
Own and evolve the AI observability ecosystem: a privacy-safe telemetry pipeline that aggregates trace, conversation, and model data, runs classification, and lets teams run evals to measure and improve AI feature quality.
Own Figma's core observability stack, including platforms like Datadog, ensuring high availability, strong data quality, and a healthy signal-to-noise ratio across metrics, logs, and traces.
Set the technical strategy for the instrumentation standards, libraries, agents, and operators that monitor services across the company.
Explore and ship AI-driven approaches to anomaly detection, root cause analysis, signal correlation, and operational automation.
Partner across infrastructure, product engineering, finance, and security to give teams clear visibility into system health at scale, including cost efficiency as the team's scope grows.
Coach and develop engineers through career growth, feedback, and technical leadership, building a culture of ownership and high-quality execution.
We'd love to hear from you if you have:
4+ years of experience leading and growing engineering teams in infrastructure, observability, platform, or AI systems, with a track record of delivering reliable production systems at scale.
A strong foundation in distributed systems and a platform mindset: you build systems other teams adopt and rely on, not just for your own team.
Hands-on depth in observability, AI systems telemetry, or both, whether that means metrics, logs, and distributed tracing, or the traces, classification, and evals that power AI products.
Fluency with the modern tooling in your area, such as Datadog, OpenTelemetry, and Prometheus, or LLM tracing, prompt and model versioning, and eval workflows.
A high operational bar (instrumentation and data quality, SLO design, incident response) and the ability to set technical direction and drive cross-functional alignment in complex environments.
While not required, it’s an added plus if you also have:
Breadth across both classic observability and AI observability, or the curiosity to grow into whichever is newer to you.
Experience creating AI Telemetry-assisted improvement feedback loops for services, in particular for AI products and features.
Experience improving infrastructure efficiency, including cost attribution, forecasting, vendor negotiation, and usage modeling.
A track record designing company-wide observability standards, shared libraries, and agent or operator-based integrations.
Experience applying AI or machine learning to anomaly detection, root cause analysis, or operational automation.
Experience scaling and mentoring high-performing teams through platform expansion or major architectural change.
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$258,000
—
$376,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: Office Based - London, UK
Canonical is a global software company that publishes Ubuntu and open-source enterprise solutions for cloud, developer, IoT and AI. Ubuntu is the fastest growing Linux distribution and ranks as the number #1 OS in the cloud.
In partnership with Google, Amazon, IBM and Microsoft, Canonical helps companies become more agile, productive and adopt new technologies faster. Examples of customer success include AI, Blockchain, IoT, Advanced Robotics and self-driving cars, where Ubuntu is the preferred development platform.
The role of a Sales Development Representative at Canonical
Canonical is profitable and growing. We consider our sales development organization to be the best technology sales academy in the market, and as such, we select exceptional and ambitious candidates to join our team. You will enjoy this role if you are organized, persistent, charismatic, and hard-working. You will need to be interested in tech and its business implications. In this role, you will collaborate with a regional sales and marketing team, and your primary objective is to find customer projects that fit our product lines and spread the good name of Canonical across multiple different industries and geographies.
Click
HERE
to watch our SDR team discuss their role in Canonical
What your day will look like
Handle inbound customer inquiries across email, phone and chat
Execute outbound sales & marketing campaigns
Travel to events and conferences worldwide, presenting on booths and driving face-to-face marketing and sales opportunities
Collaborate across multiple teams and senior stakeholders to drive results
Work directly with marketing on campaigns
Research information about prospective customers
Generate a multi-million pound pipeline
Identify prospects and market trends
Help define the processes and policies for the team
Liaise with new and existing customers, setting up and attending meetings whilst actively mapping accounts to identify new opportunities
Accurately create, update, maintain and nurture leads on global opportunities
What we are looking for in you
Excellent academic results at school and university
Passion for business and technology
Commitment to continuous learning and improvement - curious, flexible, scientific
Creative problem solving and cross team collaboration
Verbal and written communication skills
Result driven with an over-achiever spirit
Persistence & perseverance
What we offer you
Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
Personal learning and development budget of 2,000USD per year
Annual compensation review
Recognition rewards
Annual holiday leave
Parental Leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues at ‘sprints’
Priority Pass for travel and travel upgrades for long haul company events
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: San Francisco; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a Software Engineer at Baseten, you will own one of the most critical surfaces of our business: pricing, billing, and revenue infrastructure.
As we launch more and more products— billing is no longer just operational plumbing. It is a strategic lever for growth. This role will establish clear ownership of billing as a function and create leverage for Finance, Sales, and GTM teams while maintaining a seamless customer experience.
RESPONSIBILITIES
- Own Baseten’s end-to-end billing and revenue infrastructure, including pricing, invoicing, metering, and reporting foundations.
- Build and evolve our billing platform and integrations (including Orb), ensuring correctness, auditability, and a high-trust experience for customers and internal teams.
- Partner closely with Finance, Sales, GTM, and Forward Deployed Engineering to turn real-world workflows into reliable internal tooling and automation (quoting, approvals, renewals, usage reconciliation, revenue reporting).
- Design systems that scale with new products, packaging, and go-to-market motions, making billing a strategic lever for growth.
- Drive reliability and operational excellence for revenue-critical workflows: monitoring, alerting, incident response, backfills, and clear runbooks.
- Lead from the front on high-impact projects: clarify requirements, propose crisp technical approaches, ship iteratively, and raise the bar on quality and velocity.
- Debug and resolve production issues with urgency, communicating clearly with stakeholders and closing the loop with durable fixes.
REQUIREMENTS
- Bachelor's degree or higher in Computer Science or related field
- Experience with billing systems or building internal tools
- Deep knowledge of the web stack & databases
- Strong collaboration and communication skills
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco; New York
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
As a Solutions Architect at Baseten you will partner closely with Sales and customers to translate business needs into technical solutions, run technical discovery, and guide repeatable deployments and proofs of value for customers. This role is a great fit for entrepreneurial, customer-facing technical professionals who want a front-row view into how modern companies adopt AI at scale, and who enjoy working across technical discovery, solution design, demos, deployment scoping, and hands-on customer implementations, in close partnership with Sales and Engineering.
RESPONSIBILITIES
- Partner with Sales on customer discovery calls (most often second calls, occasionally first calls for large accounts).
- Lead demos and technical scoping to align on success criteria, architecture, and deployment approach.
- Own benchmarking and repeatable deployments, including:
- Handling standard deployment patterns and configurations across many modalities – LLMs, embeddings, image and video generation, Voice AI, etc.
- Advising on tradeoffs like H100s vs B200s and latency-optimized vs throughput-optimized setups.
- Driving consistent “playbook” style deployments for common models and use cases.
- Become a power user of different runtimes such as vLLM, SGLang, and TRT-LLM and all the common configurations and tradeoffs between them
- Drive POC and project execution, including:
- Scoping POCs and keeping stakeholders aligned on timeline, deliverables, and next steps.
- Acting as the “ringleader” or project manager for POCs.
- Pulling in Forward Deployed Engineering (FDE) support when deeper or more complex technical work is needed.
REQUIREMENTS
- AI/ML background and the ability to credibly discuss AI/ML topics with technical stakeholders.
- Strong customer-facing communication skills, including the ability to run structured discovery and clarify ambiguous requirements.
- Technical depth to scope solutions, without needing to write production code.
- Ability to script and prototype as needed, including comfort “vibe coding” to move quickly in technical workflows.
NICE TO HAVE
- Experience running or supporting benchmarks for ML inference deployments.
- Familiarity with infrastructure tradeoffs relevant to inference performance and cost (for example GPU selection and latency versus throughput tuning).
- Experience serving as a cross-functional technical lead for customer POCs, including coordination across Sales and Engineering.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: San Francisco; Toronto; New York; Montreal; Seattle
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
At Baseten, we are building the global operating system for distributed, heterogeneous AI hardware. We believe that as LLM and multi-modal workloads scale, the network is the computer. We are looking for foundational engineers to lead our GPU Networking efforts, making RDMA a first-class building block in our infrastructure and unlocking the next generation of distributed inference optimizations.
Networking and compute are no longer separate disciplines; they are converging. The massive throughput of H100, B200, and NVL72 architectures enables and demands a new approach where communication is co-optimized alongside computation. We are entering an era where the network is an active accelerator, leveraging smart hardware offloads and direct interconnects to ensure that data movement operates at wire-speed.
In this role, you will go beyond network configuration to architect the software fabric that unifies thousands of GPUs into a cohesive operating system. While you will leverage the best of the open-source ecosystem, you won't be limited by it. Where off-the-shelf solutions stop, you will build from scratch, engineering the primitives required to co-optimize communication and compute for Disaggregated Serving, Wide Expert Parallelism (WideEP), and lightening cold starts.
RESPONSIBILITIES
- Make RDMA First-Class: You will work on integrating RDMA/RoCE/InfiniBand capabilities directly into our inference stack, helping us move beyond TCP/IP to unlock order-of-magnitude improvements in bandwidth and latency.
- Optimize Distributed Inference: You will implement and tune the networking layers necessary for efficient Disaggregated KV Cache Offload and WideEP, ensuring seamless communication across NVLink and InfiniBand for our MoE models.
- Enable Serverless-Grade Startup Speeds for LLMs: You will work deeply with checkpointing and storage mechanisms to enable sub-10-second startup for trillion-parameter models.
- Deep-Dive into Hardware: You will characterize and validate networking performance on bleeding-edge clusters (H100/H200, B200/B300, GB200/300 NVL72), writing the acceptance tests that ensure our hardware delivers peak achievable throughput and minimal latency.
- Build Observability: You will design the tools that let us visualize packet flow, congestion, and effective bandwidth across the GPU interconnects, helping us diagnose complex distributed system behaviors.
- Optimize Kernels: You will work with communication libraries (NCCL, NVSHMEM) and potentially write custom communication kernels to overlap compute and data transfer.
REQUIREMENTS
- You have deep experience with high-performance networking protocols (InfiniBand, RoCE v2) and understand the physics of data movement.
- You are fluent in C++ or Python, with the ability to bridge the gap between high-level logic and hardware. You have a deep understanding of the memory hierarchy in modern NVIDIA architectures (H100/Blackwell) and know how to optimize for it.
- You like going deep. You aren't afraid to dive into TensorRT-LLM source code, write custom C++ / Python bindings, or debug NVLink topology issues.
- You know when to use an off-the-shelf solution and when we need to build a custom solution because the upstream tools (like standard Kubernetes networking) are too slow for our needs.
NICE TO HAVE
- Deep knowledge of NCCL, NVSHMEM, and UCX.
- Experience with Rust for systems-level or performance-critical networking code is a strong plus
- Experience with GPUDirect Storage (GDS) or high-performance filesystems like Weka or 3FS.
- Familiarity with TensorRT-LLM, vLLM, or SGLang.
- Experience running low-level benchmarks to "qualify" new hardware clusters.
THE TEAM
- Bleeding Edge Hardware: We are preparing to bring Blackwell (B200/B300) and then Rubin architectures online. You will be one of the first engineers in the industry optimizing networking for NVL72/GB300 racks.
- We go deep: We operate at every depth. Whether it’s tuning hardware interconnects, writing custom communication kernels, or designing distributed inference strategies, we work across the entire stack to deliver performance that goes far and beyond.
- High Impact: The networking optimizations you build will directly enable features that no one else in the industry has fully mastered yet, like seamless multi-node WideEP and instant model hydration.
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: New York; San Francisco
ABOUT US:
AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation.
Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
THE ROLE:
We're looking for Forward Deployed ML Engineers who want to work at the intersection of deep technical work and direct customer impact. As an ML FDE, you'll partner with leading AI companies and foundation model labs to help them achieve state-of-the-art performance on their most demanding workloads — LLM serving, model training (SFT, RLHF), audio pipelines, scientific computing, and more. You're helping teams reach outcomes most engineers can't on their own.
The FDE team today includes world-class software engineers, computational scientists, ML engineers, and former founders. We're looking for people with strong engineering fundamentals, deep curiosity across the AI stack, and energy for working directly with customers on hard problems. You will:
- Work hands-on with companies like Suno, Lovable, Cognition, and Meta to architect and optimize production AI workloads on Modal
- Contribute to open-source projects — members of the team are active contributors to SGLang — and publish technical content that demonstrates Modal's capabilities across the AI stack
- Collaborate with Modal's product and sales teams, contributing to the platform as both an engineer and a product stakeholder
- Build trusted relationships with technical leaders (CTOs, VPs of Engineering, ML leads) at companies doing frontier AI work
- Conduct technical demos, experiments, and proof-of-concepts that make Modal's performance advantages tangible
REQUIREMENTS:
- 2+ years of professional ML engineering experience, ideally with hands-on work in inference optimization, model training, GPU programming, or ML infrastructure
- Familiarity with the serving (e.g., vLLM, SGLang) and training (e.g., slime, verl, TRL) toolchains. You don't need all of these, but you should be able to go deep on at least one.
- Strong communicator who can go deep on technical architecture with an engineering team and clearly articulate tradeoffs to technical leadership
- Genuine interest in working directly with customers — you find it energizing to understand someone else's problem and help them solve it
- Bonus: side projects, open-source contributions, or published work you're proud of in ML or systems performance
- Willing to work in-person in New York City, San Francisco, or Stockholm
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT THE ROLE:
We're seeking an Engineering Manager, UX to help build the future of AI user interfaces. In this role, you'll build and manage a team that bridges design and engineering to create intuitive, performant user interfaces that make software creation accessible on any device. You'll guide your team in building production-ready frameworks and patterns that enable high-quality in-product experiences. You’ll also help your team build core user interfaces for interacting with AI.
YOU WILL:
- Build, mentor, and grow a team of frontend engineers, reenforcing Replit’s culture of UI excellence and craft.
- Define the technical vision and strategy for building/extending user interface frameworks in order to help Replit ship high quality user experiences fast.
- Engage design and product engineering teams to understand, triage, and prioritize requirements.
- Set an ambitious vision for the future of AI user interfaces, and help the team sequence the steps to make it a reality.
- Help the Design team tastefully refine designs by taking into account technical constraints, timelines and resources.
- Use your deep understanding of technology, the product, and UI, to increase the quality, performance and usage of Replit’s most important surfaces.
REQUIRED SKILLS AND EXPERIENCE:
- 4+ years of engineering management experience with a track record of building and scaling high-performing teams. Proven experience delivering ambitious projects that require coordinating across multiple teams / departments.
- Deep technical experience in many of the following: React, CSS, CSS frameworks, mobile web, Figma.
- Excellent communication skills to balance technical leadership with people management, including mentoring, performance management, and career development.
- Obsession with the user experience.
- Great recruiting experience in building talent dense teams.
- Adaptability to be ready and able to lead through changing needed requirements.
BONUS QUALIFICATIONS:
- Active Replit user.
- Experience building products that use AI.
- Background or experience in Design.
This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: San Francisco; Stockholm; New York; London
Workplace: OnSite
ABOUT US:
AI NEEDS A NEW INFRASTRUCTURE LAYER. WE'RE BUILDING IT AT MODAL.
Every era of computing brought new workloads that previous infrastructure couldn't support: mainframes, databases, and the cloud. Each time, the company that rebuilt the layer underneath defined the decade. AI is no different, except it touches everything instead of one slice, and the window to build the layer underneath it is open right now.
Our customers include category-defining companies like Ramp https://modal.com/blog/how-ramp-built-a-full-context-background-coding-agent-on-modal, Cognition, DoorDash, and Suno. They rely on Modal for instant GPU access, sub-second container starts, and native storage, so it's simple to serve low-latency inference, fine-tune models, and access production-ready sandboxes at scale.
We've passed $1B in annualized run rate, up 15x from a year ago. In October 2026 we raised a $750M Series D led by Accel at a $15.75B valuation.
Our team includes creators of popular open-source projects (e.g.,Seaborn https://github.com/mwaskom/seaborn,Luigi https://github.com/spotify/luigi), academic researchers, international olympiad medalists, and experienced engineering and product leaders with decades of experience.
THE ROLE:
Modal is hiring a high-impact Solutions Architect to drive technical strategy across our most strategic enterprise accounts.
You will operate as the executive technical counterpart to Enterprise Account Executives, leading complex evaluations, shaping infrastructure modernization roadmaps, and driving multi-product adoption across AI/ML workloads.
This role is not demo support. It is a strategic, consultative position requiring strong architectural depth, executive presence, and the ability to influence 7–8 figure infrastructure decisions. You will work directly with CTOs, VPs of Engineering, and ML platform leaders to help them rethink how AI infrastructure should be built and operated.
If you thrive in high-velocity technical sales environments and want to shape the infrastructure layer powering modern AI companies, this role is for you.
WHAT YOU’LL DO:
- Own the technical strategy for large, complex enterprise accounts
- Partner with Enterprise Account Executives to drive 6–7+ figure opportunities from qualification through close
- Lead deep technical discovery across platform, ML, DevOps, and infrastructure stakeholders
- Architect end-to-end migration strategies from AWS, GCP, or Azure to Modal’s serverless infrastructure
- Drive executive-level technical conversations that connect infrastructure architecture to business impact (velocity, cost efficiency, reliability)
- Design and oversee proof-of-concepts that demonstrate production-grade scalability and performance
- Navigate security reviews, compliance discussions, and procurement processes with confidence
- Build durable relationships with technical champions and executive sponsors
- Orchestrate cross-functional virtual account teams (Sales, Product, Engineering, Support) to ensure successful adoption
- Influence Modal’s product roadmap by surfacing structured enterprise feedback
- Mentor other Solutions Architects and contribute to technical best practices across the team
REQUIREMENTS:
- 5+ years in Solutions Engineering, Sales Engineering, or enterprise-facing technical roles in infrastructure, cloud, or developer platforms
- Demonstrated success driving complex enterprise sales cycles ($250K+ ACV; experience with $1M+ ARR accounts strongly preferred)
- Experience working with large, sophisticated Bay Area technology companies or global enterprises
- Deep expertise in cloud infrastructure (AWS, GCP, Azure) including compute, networking, storage, and managed services
- Strong architectural understanding of containers and orchestration (Docker, Kubernetes)
- Experience designing distributed systems and production data platforms
- Strong working knowledge of ML/AI infrastructure (training pipelines, inference systems, GPU workloads, MLOps)
- Experience leading cloud migration or infrastructure modernization initiatives
- Familiarity with Infrastructure as Code (Terraform, Pulumi, CloudFormation) and CI/CD systems
- Production programming experience in Python strongly preferred
- Executive-level communication skills with the ability to influence technical and business stakeholders
- Proven ability to lead cross-functional virtual teams in high-stakes account environments
- Strong business acumen and understanding of enterprise procurement and buying processes
- Willingness to travel up to 30%
Location: Tokyo, Japan
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
We are looking for an Enterprise Account Executive who will play a critical role driving sales and maximizing revenue with our Enterprise customers. You will be responsible for targeting, building and nurturing positive relationships with key executive level decision-makers, understanding complex business needs, and delivering innovative solutions across our product suite. This is an opportunity to accelerate your career, learn from leading sellers in the industry and build an incredible network of cross functional partners at Figma.
What you’ll do at Figma:
Create and manage a pipeline of Enterprise accounts to consistently meet or exceed quarterly and annual sales targets
Apply effective discovery and value-selling techniques to build and strengthen relationships with key decision-makers in both new and existing customers (5000+ FTEs)
Align with executives on business challenges and gain sponsorship for enterprise wide deployments for a suite of products, identifying where Figma’s roadmap and innovations fit in the long term
Conduct thorough analysis to create strategic account plans that outline company priorities and initiatives, multi-threading at an executive level to build on expansion opportunities
Manage a book of business by tiering accounts and initiating techniques to save contractions
Co-create with cross-functional partners to expertly position Figma, drive deals forward and ensure customer success
Leverage opportunities to advance executive level relationships through in-person meetings and networking opportunities
We'd love to hear from you if you have:
Experience closing sales, over multiple years, for a software or SaaS business with an Enterprise book of customers (5000+ FTEs), selling to executives
Consistent performance meeting pipeline generation targets for net new business
Demonstrated experience successfully managing complex sales cycles (6 months+)
A sales methodology and process that creates value for customers
While not required, it’s an added plus if you also have:
Experience selling solutions to technical audiences at a strategic level (i.e. Engineering, Product, Design teams)
Demonstrated ability to succeed in a changing environment
Certified in deal qualification and prospect discovery
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Ramp's Mid-Market Customer Activation Managers don't manage accounts — they transform how companies run their finances. This is a role for people who have been inside organizations when change was hard, who speak the language of a CFO, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll own a book of ~45 mid-market customers, responsible for driving genuine workflow transformation — not just onboarding completion
What You'll do
1. Lead mid-market customers through the full transformation journey — from implementation through agentic workflow adoption — with clear accountability for time-to-value and measurable business outcomes
2. Build and own the change management strategy for each account: map stakeholders, diagnose resistance, build internal coalitions, and drive adoption past the finish line
3. Quantify and communicate Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, variance reduction, and ROI — not just product usage metric
4. Run stakeholder management across multiple layers of a customer org, including finance leadership relationships you own independently
5. Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
6. Help customers understand and adopt Ramp's agentic finance capabilities — positioning new workflows not as features, but as fundamental changes to how their finance team operates
7. Partner with Account Executives and Technical Consulting to deliver seamless implementations and expand Ramp's footprint within accounts
8. Bring customer insight back to Product — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves
What You'll Need
- 5+ years of customer-facing experience in customer success, consulting, or implementations with a proven, consistent track record of driving customer outcomes and exceeding goals
- Demonstrated ability to drive workflow adoption inside organizations, navigate real resistance from real stakeholders, and produce measurable results; finance or fintech context is a plus but not required
- AI fluency as a daily habit — you already use AI tools habitually to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks; this is how you work, not something you're exploring
- Ability to communicate Ramp's impact in financial terms — walking a controller through the business case for a workflow change, connecting implementation milestones to P&L outcomes, and running executive updates that land with finance leaders
- Technical acumen to hold your own in conversations with Product and Engineering on integrations, APIs, and workflow architecture; credibility in technical conversations earns you a seat at the table with the full customer stakeholder group
- Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS or FinTech companies
- Strong collaboration and influencing skills across Sales, Product, Operations, and other GTM teams
Nice to Haves
1. Experience helping customers adopt AI-powered or agentic workflows at scale; understanding of what friction looks like in practice and what makes transformation stick
2. Exposure to FP&A, accounting software ecosystems (NetSuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows
3. Demonstrated commercial impact — expansion, retention, or time-to-value outcomes with specific metrics attached
4. Background at an AI-first or AI transformation company where rethinking workflows around AI was part of the product or culture
5. Management consulting background with structured problem-solving, client management, and the ability to turn ambiguity into a plan
6. High-growth or startup experience with comfort operating in ambiguity and rapid change
For candidates located in NYC or SF, the pay range for this role is $128,000 - $176,000. For candidates located in all other locations, the pay range for this role is $115,000- $158,300.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Home Based - Americas
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring for our
Cloud Alliances Business Development Lead
to coordinate our ‘go-to-market’ with tier 1 Cloud Partners. We develop joint product roadmaps, drive delivery, and formulate go-to-market plans, content and processes, enabling differentiated offerings and robust product life-cycle support anchored to best-in-class Canonical products. This role supports the interaction of Canonical’s sales, marketing and alliances teams with counterparts at the cloud to jointly service customers and prospects. This role is responsible for quarterly and yearly public cloud derived revenue budget forecasts.
The successful candidate is someone who is passionate about tech and driving revenue growth through collaboration. If you are data-driven and skilled at navigating complex new technical challenges, learn quickly, and ready to architect strategies across global teams, this challenging role is for you.
Location:
This role will be based remotely in the Americas region.
The role entails
Collaborating with product, engineering, alliance and marketing teams at a cloud partner to align on open-source strategies.
Capturing partner requirements, evaluating gaps, and identifying Canonical opportunities.
Coordinating with marketing and product teams on messaging, content creation, and launch plans.
Creating partner- and customer-facing materials like reference architectures, joint blueprints, webinars, presentations, videos, and white papers.
Driving Ubuntu adoption within targeted alliance accounts, advocating its benefits to stakeholders and working with partners on enablement training for their development, delivery, support and commercial teams.
Influencing Cloud customers to build with Canonical technology.
Up to 25% travel, including internationally, for internal conferences and to drive partnerships in person.
What we are looking for in you
Exceptional academic track record from both high school and university or a compelling narrative about your alternative chosen path.
Bachelor's degree in science, technology and/or engineering.
Experience in software development and system architecture.
Customer-facing experience in software engineering, product management, business development, technology strategy or similar functions.
Excellent communication skills across all levels of stakeholders - individual contributors to the C-suite; ability to grasp complex material and synthesize key points.
Ability to think and work at both strategic and tactical levels.
Disciplined and self motivated for a remote-first workplace environment.
Nice-to-have skills and experience
Experience with open source software and open source business models.
Team leadership, product management or program management experience.
Understanding of marketing and go-to-market strategy.
Sector-specific experience in finance, telecommunications, automotive, or public sectors.
Working knowledge of independent hardware and software vendor go-to-market motions.
Post-graduate degree in science, technology or engineering field.
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
Location: New York, NY (HQ); San Francisco, CA; Remote (US)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
We’re looking for a strategic and operationally rigorous Senior Manager, Head of Talent Operations to lead and scale the engine behind our recruiting organization. You will lead a team of 4 Talent Operations professionals and oversee the operational backbone supporting our ~40-person recruiting team, which is growing rapidly in scale and complexity across functions and globally.
This role owns and strengthens core recruiting infrastructure — including interview scheduling and operations, headcount governance, tech stack strategy, interviewer enablement, compliance, and candidate experience — ensuring our systems are efficient, scalable, and built for continued growth. This is a highly cross-functional leadership role requiring strong systems thinking and execution rigor.
WHAT YOU'LL DO
- Talent Operations Leadership
- Lead, coach, and develop a team of four Talent Operations professionals.
- Drive prioritization, operational rigor, and scalable infrastructure to support a 40+ recruiter organization.
- Be hands on where needed to continue to shape and grow this critical function.
- Recruiting Technology Strategy & Ownership
- Own the full recruiting tech stack (ATS, scheduling tools, sourcing tools, CRM, interview tools, etc.).
- Partner with Tech Enablement to drive system implementation, integration, automation, and optimization.
- Evaluate and implement new tools as the organization scales.
- Oversee and evolve the internal recruiting “help desk” into a scalable, automated support function.
- Headcount Planning & Governance
- Own execution and operational tracking of the company’s headcount plan in partnership with finance.
- Build systems to monitor hiring progress, recruiter capacity, and forecasting.
- Interview Operations & Scheduling
- Own end-to-end interview operations, including scheduling infrastructure.
- Build scalable processes and tooling to support high-volume, complex hiring.
- Ensure a seamless and efficient experience for candidates, recruiters, and interviewers.
- Programs & Experience (Interviewer Enablement, Referrals, Candidate Experience)
- Own and scale core recruiting programs, including interviewer enablement, referrals, and candidate experience, ensuring they drive hiring excellence at scale.
- Define success metrics and lead ongoing optimization to improve quality of hire, engagement, and overall recruiting performance.
- Compliance & Global Hiring Expansion
- Ensure recruiting processes meet compliance requirements across jurisdictions.
- Partner with People Ops & Legal to support international hiring expansion.
WHAT YOU NEED
- 8+ years of relevant operations experience; 3+ years in talent/recruiting operations a plus.
- 3+ years of experience managing high-performing teams.
- Experience supporting a large, complex recruiting organization (30+ recruiters preferred).
- Strong headcount planning, workforce planning, and reporting experience.
- Demonstrated experience building scalable processes in high-growth environments.
- Strong project management skills with the ability to manage multiple high-impact initiatives simultaneously.
- Experience supporting global hiring and multi-jurisdiction compliance.
- Data-driven decision maker with strong analytical capabilities.
- Exceptional cross-functional communication and stakeholder management skills.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
About the Role: We are looking for an GTM Engineer where you won’t just be using our tools—you’ll be the "First Customer," building the AI-native systems that power our technical support, onboarding, and customer success engines.
You will own the technical roadmap for how LangChain supports its users. Your goal is to drive massive case deflection and a premium onboarding experience by building autonomous agents that solve complex technical problems before a human ever needs to step in. This is a role for a builder-operator who can identify a friction point in the customer journey and ship a production-grade agentic solution to fix it.
YOU WILL:
- Architect Customer Agents: Design and deploy production-grade agents (using LangGraph and LangSmith) that handle technical support queries, troubleshoot integrations, and guide users through complex onboarding flows.
- Drive Case Deflection: Analyze customer friction points and build self-service AI systems that significantly reduce support volume while improving the quality of the customer experience.
- Own the Domain: Act as the product owner and the technical muscle proactively identifying opportunities for improvement, propose architectures, and own the full lifecycle of the systems you build.
- Dogfood the Stack: Be a key member of the feedback loop for our product team. As you build complex systems for our customers, you’ll identify gaps in our frameworks and contribute back to the LangChain and LangGraph open-source ecosystem.
- Build Onboarding Workflows: Develop "AI-native onboarding" experiences that help enterprise customers move from prototypes to production faster by automating documentation retrieval and code generation.
WHAT WE ARE LOOKING FOR:
- AI-Native Developer: You have a deep understanding of the LLM stack: prompting, retrieval (RAG), cognitive architectures, and agentic loops. You have likely already built with LangChain or LangGraph.
- Engineering Foundation: You are a strong software engineer (typically 3+ years) with at least 1 year of experience specifically shipping LLM systems in production.
- Self-Directed "Founder" Mentality: You don't need a ticket to tell you what to fix. You are comfortable navigating ambiguity, identifying high-impact problems, and driving them to completion autonomously.
- Full-Stack Capability: Strong coding skills in Python or TypeScript (ideally both) and the ability to build end-to-end applications.
- Customer-Centric: You enjoy the intersection of high-level engineering and direct customer impact. You can translate a customer's technical pain point into a scalable system architecture.
Nice to Haves:
- Expertise with LangSmith for evaluation and monitoring.
- Experience building or maintaining open-source projects.
- A background in technical consulting, solutions engineering, or high-growth GTM teams.
Compensation:
- We offer competitive compensation that includes base salary, meaningful equity, benefits, and perks. Benefits include things like medical, dental, and vision coverage, flexible vacation, a 401(k) plan, and life insurance.
- Salary: $160K - $180K
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: San Francisco, CA • New York, NY • United States
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!
Figma is evolving the Product Support experience, powered by AI, automation, and integrated systems. The AI Infrastructure & Tooling team helps make that possible by building intelligent, resilient, and integrated solutions that automate workflows, connect systems, and streamline support operations. As a Support Engineer, AI Infrastructure & Tooling on this team, you'll be the technical execution layer that brings our support tools, customer and account context, internal systems, and AI workflows together.
You'll design, build, and operationalize integrations across systems like Decagon, Zendesk, Figma admin tooling, and adjacent Product Support platforms. Your work will help us bring the right context into customer conversations, automate complex workflows, and optimize both the customer and Specialist experience by applying AI where it can meaningfully improve support workflows, quality, and efficiency.
This role is ideal for someone who can move from ambiguous support problems to working technical solutions: understanding the workflow, identifying the systems involved, building the integration or automation, validating the data flow, and measuring the impact on customer outcomes and Specialist efficiency.
This is a full-time role that can be held from one of our US hubs or remotely in the United States.
What you'll do at Figma:
Build and operationalize AI-powered workflows that improve Product Support experiences for customers and internal support teams
Design and maintain integrations across Decagon, Zendesk, Figma admin tooling, internal data sources, and adjacent Product Support platforms
Bring relevant customer, account, product, billing, file, or admin metadata into support conversations so chatbots and Specialists have the context they need to resolve issues more effectively
Use LLMs and AI patterns for classification, summarization, routing, recommendations, context enrichment, and workflow automation
Partner with Engineering, Analytics, Security, Programs, Support, and vendor teams to align on requirements, implementation, governance, and rollout
Build quality checks, monitoring, fallback paths, and operational guardrails so AI-powered workflows can be trusted in production
Define success metrics for each workflow, track adoption and impact, and iterate based on customer outcomes, Specialist efficiency, and adoption
We’d love to hear from you if you have:
3+ years of experience shipping integrations, automations, or internal tools across customer-facing operational systems
Strong proficiency in modern back-end technologies and languages (e.g., Ruby, Python, Go, C++, PostgreSQL), with hands-on experience building APIs, implementing webhooks, orchestrating data flows, and integrating systems across complex workflows.
Hands-on experience with LLM-powered workflows, AI automations, or AI-enabled customer/support experiences, including working with operational data to debug issues, improve workflows, and measure impact
Strong product and stakeholder instincts: you can translate ambiguous support problems into practical, adopted, and measurable technical solutions
Proven track record of designing AI workflows with clear guardrails, fallback paths, and responsible deployment practices
While it’s not required, it’s an added plus if you also have:
Experience with support platforms like Zendesk, Decagon, Sprinklr, Gainsight, Maestro QA/Rippit, Assembled, Salesforce, or similar systems
Familiarity with agent assist tooling, AI support chatbots, copilot tooling, RAG, AI observability, or monitoring AI workflows in production
Experience building internal Slack tooling, workflow automations, or embedded support experiences
Background in Support Engineering, Internal Tools Engineering, Solutions Engineering, Support Operations, CX Systems, or Business Systems
Familiarity with customer support metrics such as containment, deflection, CSAT, first contact resolution, routing accuracy
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Pay Transparency Disclosure
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law.
Annual Base Salary Range:
$169,000
—
$245,000 USD
At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an
equal opportunity workplace
- we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status
,
or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to
accommodations-ext@figma.com
. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Examples of accommodations include but are not limited to:
Holding interviews in an accessible location
Enabling closed captioning on video conferencing
Ensuring all written communication be compatible with screen readers
Changing the mode or format of interviews
To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.
By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with
Figma's Candidate Privacy Notice
.
Application limits:
To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:
Candidates may submit up to 5 applications during any rolling 30-day period.
Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.
Once the applicable days has passed, candidates are welcome to apply again.