Вакансии

Location: Remote - United States About the Role iCapital is looking to hire an Associate Account Manager to support and grow relationships with an assigned portfolio of clients.This individual is responsible for account management and will be based remotely in the Midwest region. This individual will play a key role in maintaining overall client health, driving platform adoption, supporting strategic initiatives, and ensuring clients maximize the value of iCapital's solutions through proactive engagement, training, and ongoing relationship management. This individual will serve as a trusted day-to-day partner to clients while collaborating closely with internal stakeholders to deliver a best-in-class client experience. This role will manage client relationships, coordinate resources across teams, identify opportunities for growth and expansion, and support the successful execution of strategic account plans. Responsibilities Manage relationships with assigned client accounts and serve as a primary point of contact for day-to-day client engagement. Develop and execute account plans designed to improve client satisfaction, product utilization, relationship strength, retention, and overall account health. Conduct regular client meetings, business reviews, and proactive outreach to maintain strong working relationships and understand evolving business priorities. Analyze client health, platform adoption, business objectives, and utilization trends to identify risks, opportunities, and actionable recommendations. Serve as a trusted advisor by providing guidance on best practices, operational efficiencies, and strategic initiatives that support successful client outcomes. Lead platform onboarding, implementation support, training, and adoption efforts to maximize client engagement and utilization. Monitor account health and proactively identify risks, challenges, and opportunities for improvement. Support client retention and growth initiatives by identifying expansion opportunities and partnering with Sales and Strategic Account Management teams as appropriate. Coordinate and communicate on escalated client issues while partnering with Product, Client Delivery, Production Support, and other internal teams to drive successful resolution. Track client priorities, strategic initiatives, enhancement requests, and action items to ensure visibility and progress. Serve as the voice of the customer by communicating client feedback, business needs, operational challenges, and product enhancement opportunities internally. Build strong collaborative relationships across Product, Client Delivery, Production Support, Finance, Sales, and Leadership teams to support client success. Support renewal and commercial discussions through coordination, stakeholder management, follow-up activities, and internal alignment. Present and demonstrate company products, capabilities, and solutions when appropriate. Maintain accurate account plans, client activity records, and documentation within Salesforce and other approved systems. Keep internal systems and records updated with relevant client notes, activities, and required information. Participate in industry events, conferences, and client-facing activities to strengthen industry knowledge and professional networks. Complete ad hoc projects and assignments as needed. Qualifications 3-5 years of experience in account management, customer success, relationship management, client delivery, consulting, or other client-facing roles Preferred experience within financial services, insurance, InsureTech, FinTech, wealth management, or related industries Demonstrated ability to manage complex client relationships and multiple stakeholder groups Strong communication, presentation, relationship-building, and interpersonal skills Strong consultative problem-solving and client service orientation Experience developing and executing account plans and driving client engagement strategies Strong organizational, project management, and coordination capabilities with the ability to manage multiple priorities Able to analyze client health, identify business needs, and develop actionable recommendations Experience collaborating across multiple departments and influencing outcomes without direct authority Proficiency with Microsoft Office Suite and Salesforce or comparable CRM platforms Able to work independently, proactively, and effectively in a fast-paced environment Willingness to travel as needed for client meetings, business reviews, conferences, and team events Benefits The base salary range for this role is $70,000 to $80,000.  iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO). Employees in this role will work fully remote based in the Midwest region. Every department has different needs, and some positions will be designated in-office jobs, based on their function. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us X: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Location: Estonia - Remote Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Senior Customer Success Manager at Wrike, you will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across EMEA. Wrike has evolved beyond standard project management into a trusted work delivery platform for people and AI, and in this role, you will be the chief architect of that vision for our most strategic clients. In this role, you are a strategic business consultant and a trusted advisor. You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows. You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients' long-term operating system of record. Your Impact: Strategic Portfolio Ownership: Proactively manage a highly diverse and complex book of EMEA (mainly UK) Enterprise accounts, serving as their strategic partner, executive liaison, and primary advocate. Build Stakeholder Relationships: Establish a multi-layered relationship structure - including Centers of Excellence - connecting with administrators, day-to-day champions, and executive-level sponsors (VPs, C-suite). Co-Create Success Plans & Workflows: Build scalable and highly digestible Success Plans that capture the client's transformational vision and a measurable roadmap to build it out. Play Offense: Actively hunt for expansion paths within your portfolio. You will not wait for renewals to talk about growth; instead, you will proactively identify new teams to land, pitch advanced AI use cases, and systematically build a high-velocity expansion pipeline in lockstep with Sales. Commercial Growth & Retention: Meet individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early. Operational Excellence: You will continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization. Your Qualifications: Proven GTM Track Record: 5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space, with a verified track record of managing $1M+ ARR accounts. Change Management & COE Mastery: Proven expertise in guiding large-scale organizations through complex software rollouts and operational transformations by mapping and navigating stakeholder management and building internal Centers of Excellence (COEs). Executive Presence & Storytelling: Highly polished communication skills with a proven capability to establish radical trust, navigate political dynamics, and present quantified business value/ROI to C-suite and VP-level technology leaders. Commercial Acumen & C-Suite Framing: A proven history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through complex buying cycles. You possess a deep understanding of enterprise procurement processes and are highly skilled at framing the business and operational value of a product to C-level audiences, translating technical features into hard cost savings, risk mitigation, and operational efficiency. Workflow Consulting Expertise: Ability to run structured, outcome-led Workflow Discoveries and reverse demos to map customer business processes directly into Wrike and identify adjacent opportunities. Technical & Integration Literacy: Strong comfort with tech ecosystems; ability to discuss complex system integrations, data analytics, and address technical hurdles (such as API webhooks or integration recipes) in lockstep with supporting teams. AI-Enabled Capability: Strong literacy and hands-on experience embedding practical Generative AI tools into daily operations. Standout Qualities: Vertical Specialization: You have deep domain expertise in one or more core industry verticals (e.g., Marketing, Creative Agencies, PMOs) and can build reusable workflow playbooks for the team. Certified Change Management Coach: You have experience guiding organizations through large-scale software rollouts and operational change management. Certified Project Manager: You hold a recognized industry certification (e.g. PMP, PRINCE2, or Agile/Scrum) and possess a formal understanding of project management methodologies to easily translate complex client workflows into structured, high-performing configurations. Peer Mentor: You naturally seek opportunities to mentor junior team members, share best practices, and contribute to the collective enablement of the Customer Success organization. Team Dynamics: You will join a high-performing, collaborative EMEA Customer Success team that values transparency, continuous learning, and collective growth. We work cross-functionally, sharing insights across Sales, Product, Renewals, and Support to ensure our customers have a unified experience. As a senior member of this team, you will play a key role in running internal enablement sessions and shaping best practices. Our Work Style: At Wrike, we believe in proactive ownership, data-driven decisions, and a growth mindset. We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency. We embrace change, continuously seek feedback, and empower our team members to work smart, innovate, and bring their authentic selves to work every day. Benefits & Perks: 28 calendar days of paid vacation Sick Leave Compensation (5 Paid Uncertified Sick Days) Parental Leave: 18 Weeks Maternity / 4 Week Paternity 2 Volunteer Days Health Insurance (Employees + Dependents) Life Insurance Plan Utility Allowance (30 EUR/month, subject to taxation) Fitness Plan (800 EUR/year) Full-remote & On-demand access to Co-working space Your recruitment buddy will be Aziza Talhi , Senior Recruiter. #LI-AT1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.

Location: United States Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. We’re hiring a Product Manager with deep UX and interaction design expertise to build social experiences around investing and trading at Kraken. You should be comfortable designing flows yourself, building interactive prototypes, and working through interaction details with designers and engineers. You’ll also own the product decisions: which customer problem to solve, what to ship first, and how to measure whether the experience improved. THE OPPORTUNITY - Design complete social journeys. Work through how someone discovers a person, decides to follow them, shares an idea or trade, receives a response, and returns. Connect these interactions into an experience users understand without explanation. - Make the interaction details work. Shape navigation, information hierarchy, copy, defaults, gestures, and feedback. Specify what happens when a feed is empty, a post fails, content loads slowly, or someone changes their mind. - Prototype before committing to a build. Turn ideas into interactive prototypes that communicate the intended behavior. Explore alternatives, test the uncertain parts, and give engineering clear flows, states, and acceptance criteria. - Use psychology to improve participation. Understand why people hesitate to post, seek recognition, follow strangers, or respond to others. Translate those motivations into decisions about audience visibility, prompts, reputation, feedback, and the effort required to contribute. - Observe users and fix what gets in their way. Run usability sessions, watch people complete tasks, and combine those observations with funnel data. Identify where people misunderstand the product, lose confidence, or abandon an action. - Design for first use and repeated use. Make the experience useful before someone has connections. Keep sharing lightweight during an active trading session, with clear control over what becomes public. Test the twentieth interaction as carefully as the first. - Connect design decisions to measurable outcomes. For each significant change, define the expected behavior and how to test it. Track task completion, abandonment, first follows, first contributions, responses, and subsequent retention. Work with data science to evaluate experiments and effects on both contributors and their audiences. - Take the experience through launch. Choose a focused initial scope, resolve trade-offs with engineering, review the implementation against the intended design, and use post-launch evidence to decide what to improve next. WHAT YOU BRING - Has designed and shipped consumer social experiences. Your portfolio shows your contribution to feeds, profiles, sharing, messaging, discovery, or communities—and how the experience changed after launch. - Has strong interaction design craft. You can explain why a flow is structured a particular way, what users will notice first, what they need to understand, and which decisions or steps can be removed. - Can build realistic interactive prototypes. You use Figma, code, AI tools, or a combination to make behavior tangible and testable, including transitions, empty states, and failure states. - Understands behavior through evidence. You can show where user research challenged your assumptions and changed a design. - Can own product outcomes. You can prioritize a problem, define success, interpret funnel and cohort data, and explain whether an experiment produced a meaningful improvement. - Understands the context of social finance. You account for how credibility, incentives, reputation, and visibility of financial activity affect what people trust and choose to share. Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on X https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: United Kingdom; Brazil; United Arab Emirates; Ireland; Peru; Sweden; Colombia; Argentina; Romania; Cyprus; Switzerland; Portugal; Lithuania; South Africa; Czech Republic; Canada; Hungary; Mexico; Chile; Poland; Spain; Bulgaria Workplace: Remote BUILDING THE FUTURE OF OPEN FINANCE Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system. THE TEAM Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients. We’re hiring a Product Manager with deep UX and interaction design expertise to build social experiences around investing and trading at Kraken. You should be comfortable designing flows yourself, building interactive prototypes, and working through interaction details with designers and engineers. You’ll also own the product decisions: which customer problem to solve, what to ship first, and how to measure whether the experience improved.   THE OPPORTUNITY - Design complete social journeys. Work through how someone discovers a person, decides to follow them, shares an idea or trade, receives a response, and returns. Connect these interactions into an experience users understand without explanation. - Make the interaction details work. Shape navigation, information hierarchy, copy, defaults, gestures, and feedback. Specify what happens when a feed is empty, a post fails, content loads slowly, or someone changes their mind. - Prototype before committing to a build. Turn ideas into interactive prototypes that communicate the intended behavior. Explore alternatives, test the uncertain parts, and give engineering clear flows, states, and acceptance criteria. - Use psychology to improve participation. Understand why people hesitate to post, seek recognition, follow strangers, or respond to others. Translate those motivations into decisions about audience visibility, prompts, reputation, feedback, and the effort required to contribute. - Observe users and fix what gets in their way. Run usability sessions, watch people complete tasks, and combine those observations with funnel data. Identify where people misunderstand the product, lose confidence, or abandon an action. - Design for first use and repeated use. Make the experience useful before someone has connections. Keep sharing lightweight during an active trading session, with clear control over what becomes public. Test the twentieth interaction as carefully as the first. - Connect design decisions to measurable outcomes. For each significant change, define the expected behavior and how to test it. Track task completion, abandonment, first follows, first contributions, responses, and subsequent retention. Work with data science to evaluate experiments and effects on both contributors and their audiences. - Take the experience through launch. Choose a focused initial scope, resolve trade-offs with engineering, review the implementation against the intended design, and use post-launch evidence to decide what to improve next.   WHAT YOU BRING - Has designed and shipped consumer social experiences. Your portfolio shows your contribution to feeds, profiles, sharing, messaging, discovery, or communities—and how the experience changed after launch. - Has strong interaction design craft. You can explain why a flow is structured a particular way, what users will notice first, what they need to understand, and which decisions or steps can be removed. - Can build realistic interactive prototypes. You use Figma, code, AI tools, or a combination to make behavior tangible and testable, including transitions, empty states, and failure states. - Understands behavior through evidence. You can show where user research challenged your assumptions and changed a design. - Can own product outcomes. You can prioritize a problem, define success, interpret funnel and cohort data, and explain whether an experiment produced a meaningful improvement. - Understands the context of social finance. You account for how credibility, incentives, reputation, and visibility of financial activity affect what people trust and choose to share.       Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. OUR COMMITMENT Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto. We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision. As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. Stay connected Follow us on X https://twitter.com/krakenfx Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/ Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice

Location: Warsaw, Poland About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Role Summary: We’re hiring a strategic, hands-on Sub-Region Head of Account Management to lead and scale our account management function to support our Rx, NV and Commerce Platform teams. You’ll manage a layer of Team Leads (managers of frontline Account Managers) or directly manage Account Managers and be accountable for the overall retention, revenue growth, and operational excellence across the segment. This is a leader role — you’ll set strategy, build the playbook, run operations & forecasting, recruit and coach leaders, and partner cross-functionally to drive lifetime value for thousands of  merchants. What you’ll own: Strategy & Vision: Define and execute the account management strategy — segmentation, coverage model, lifecycle motions (onboarding, adoption, retention, growth), and long-term roadmap. People Leadership: Line manage Team Leads and frontline Account Managers. Hire, coach, develop and scale high-performing leaders; run regular 1:1s, calibration, and career planning. Operational Excellence: Build standard operating procedures, playbooks, KPIs, forecasting cadence, quota & incentive design, and capacity planning for the  channel. Revenue & Retention: Own  revenue retention, expansion (upsell/cross-sell), and churn reduction strategies — working to maximize Take Home Pay Lead Ads & Promotions commercial motions: define go-to-market and coverage for WoltAds, Promo & Campaigns, and venue marketing credits; partner with local Advertising teams to prioritise spend, co-funding and conversion playbooks. Drive promo-funding strategy & efficiency: create playbooks for promo funding/co-funding (local & Mx), set co-funding targets, ensure campaign efficiency and measurement (e.g., orders uplift per promo euro). Own ads revenue and adoption targets: grow ad sales revenue within the  book, drive adoption of evergreen campaigns and AutoBidding, and increase ARPA from advertising and promotional products. Performance & Analytics: Establish and monitor the right metrics, dashboards and reporting; use data to optimize coverage, productivity and targeting. Cross-Functional Partnership: Work closely with Sales, Marketing, Onboarding, Product, Finance and Operations to align acquisition to post-sale motions, surface product feedback, and improve customer outcomes. Customer Advocacy & Escalations: Represent  customer needs internally, lead resolution for strategic/high-impact accounts and systemic issues, and steward voice-of-customer insights. Headcount & Budgeting: Lead workforce planning, staffing models, and budget recommendations for the  account management organization. Change Management / Scaling: Lead change initiatives as you scale — tooling, process, CRM automation, and quality assurance. What you'll be doing: Must-have 8+ years of experience in account management, customer success, or sales leadership, with direct  experience. 3+ years managing managers (Team Leads) — proven experience as a “manager of managers.” Track record of scaling  teams (hiring, enablement, process, tooling) while improving retention and account growth metrics. Strong operational and analytical skills — comfortable with forecasting, KPIs, dashboards, and CRM systems (Salesforce, HubSpot, Gainsight, etc.). Excellent people leader: coaching, running calibration, performance management, and building leadership bench strength. Excellent communicator — able to influence senior leadership and partner across product, sales, marketing and operations. Customer-first mindset with a bias for measurable outcomes (NRR, churn, adoption, ARPA). Bachelor’s degree or equivalent experience. Nice-to-have Experience in marketplace, logistics, SaaS or commerce platforms that serve s. Experience with subscription / recurring revenue business models and designing incentive plans. Experience with scaling teams across multiple markets/countries and managing distributed teams. Experience with operational tools such as Tableau/Looker, or BI tooling. Success metrics / KPIs: Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) Churn rate (monthly/quarterly) Commission Rate % Take Home Pay Rate % Revenue expansion (upsell & cross-sell) from  accounts Ads revenue (absolute and growth %) Promo Funding Merchant satisfaction (CSAT/NPS) for  segment Team productivity metrics (accounts per AM, bookings per rep) Forecast accuracy & management of renewal pipeline Employee engagement and leadership bench strength (turnover of Team Leads / AMs) Competencies & leadership qualities: Strategic thinker who is hands-on and operationally excellent. Data-driven decision maker who balances quantitative rigor with customer empathy. Coach and talent developer who builds trust and drives results through others. Change agent who can scale processes and build a culture of continuous improvement. Highly adaptable and comfortable with ambiguity and rapid growth. What we offer: [In this section, add selling points of what the person will gain by joining Wolt. Sell the role, why do you think they should join Wolt and this role, rather than another job? What can we offer them? For certain roles, it might make sense to add the local benefits, if you see those as good selling points.] Why you’ll love it: 🚀Global and growing fast: Be part of a fast-moving scaleup 🤩Ride of a lifetime: Accelerate your career and build your sales skills 💪Instant impact: Take ownership and make a difference 💙Big hearts and small egos: Surround yourself with smart, friendly people Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going! We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!  💙 Compensation: The successful candidate’s starting pay will fall within the pay range listed below and is determined based on factors such as the candidate’s skills, experience and qualifications. Please note, that the starting pay may vary if the candidate does not fully meet the expectations as outlined in this job posting. The salary below is the monthly salary range for this position. To learn more about our benefits, please do not hesitate to bring this up with our Talent Acquisition Partner! The successful candidate's starting total target compensation (On-Target Earnings) for this role will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. This compensation is composed of a percentage based split between base salary and variable pay (where the base salary represents a percentage of the total range below. Eligible employees may earn variable compensation if they meet 100% of their performance targets. Actual earnings may be higher if targets are exceeded or lower if targets are not fully met. This position would be eligible for consideration for an equity award grant of restricted stock units on commence and during the annual pay review cycle. Upon commencement of employment, you would be eligible to be considered for a grant. Thereafter, any further grants would be at the Company's discretion. Pay Range: 22 000 zł — 39 212 zł PLN Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Kyiv, Ukraine Workplace: Hybrid [https://app.ashbyhq.com/api/images/user-content/eaa93aea-4a8e-480b-ac45-957f53a8b99b/230615d5-1e71-4618-8216-a6082a6261ae/Holy%20earth.png] HOLYWATER TECH https://holywater.tech/ — це технологічна компанія, яка створює розважальні продукти на перетині людської творчості та штучного інтелекту. Вони є прикладами ШІ-нативних платформ, що переосмислюють способи сторітелінгу та дають змогу будь-кому стати творцем. Екосистема продуктів HOLYWATER TECH включає: → My Drama https://apps.apple.com/us/app/my-drama-watch-shorts-movies/id6498713494 — стримінгову платформу вертикальних серіалів, №1 серед європейських та американських компаній у ніші → My Passion https://apps.apple.com/us/app/my-passion-romance-books/id1568149521 — цифрову бібліотеку книг №1 у понад 10 країнах світу → My Muse https://apps.apple.com/ua/app/my-muse-audiobooks-stories/id6738098034 — платформу ШІ-генерованих серіалів, що відкриває нову еру сторітелінгу ___________________________________________________________________________ HOLYWATER TECH СЬОГОДНІ — ЦЕ: - понад 100+ млн завантажень застосунків - стратегічне партнерство з FOX Entertainment - х2 рази — щорічне зростання компанії за 2024-2025 роки - 30+ міжнародних нагород, зокрема Muse Creative, W3, Telly, Runway AI Film Festival, Lovie - понад 100 млн годин переглянутого та прочитаного користувачами контенту - провідні позиції у своїх нішах на ринках США та Європи ___________________________________________________________________________ Ми створюємо нові формати, історії та будуємо світ, де єдине обмеження — людська уява. І зараз шукаємо Product Designer (R&D), хто готовий/-а долучитися й творити його разом із нами. ТВОЯ МІСІЯ: - Створення продукту з нуля: застосунок, де люди спілкуються з AI-персонажами, створюють власних героїв і проживають з ними історії. - Овнершіп над UI/UX: каталог і пошук персонажів, чат, інструменти для створення персонажів - Дизайн воронки і монетизації: онбординг і пейволи, рівні підписки, внутрішня валюта. - Аналіз метрик своїх екранів, A/B-тести й ітерації за їхніми результатами. ___________________________________________________________________________ ДЛЯ ЦЬОГО ЗНАДОБЛЯТЬСЯ ТАКІ НАВИЧКИ ТА ДОСВІД: - 3+ років у продуктовому дизайні та досвід створення АІ-продукту з нуля: чат-інтерфейси, стани генерації, поведінка екрана при затримці й помилці моделі, керування очікуванням від відповіді. - Досвід роботи над мобільними В2С продуктами (IOS та Android). - Досвід research: юзер-інтерв’ю, тестування гіпотез, аналіз конкурентів — і вміння втілювати висновки в продукт. - Розуміння продуктових і бізнес-метрик: ти знаєш, як твої рішення вплинули на результат (конверсія, retention тощо). - Впевнено працюєш у Figma і активно використовуєш AI-інструменти в роботі (Claude Design та подібні). - Готовність працювати руками: на старті ти єдиний дизайнер у команді. - Сильне логічне мислення та суб’єктність: ти вмієш пояснити, що і чому робиш, пропонуєш своє бачення і відстоюєш його аргументами. ___________________________________________________________________________ ЩО ОТРИМАЄШ ВІД НАС: - Швидке професійне зростання. Ми будуємо середовище, де розвиток — норма: лекції, бібліотеки, хакатони, школи. Компенсуємо профільне навчання й вивчення будь-якої мови, зокрема української. - Формат роботи на твій вибір. Можеш працювати вдома, в офісі на київському Подолі чи у Львові (генератори, укриття, обіди, снеки — all inclusive), або ж за кордоном — маємо кілька офісів і там. - Техніку та сервіси. Все, що треба для роботи. - Відпочинок. 20 днів відпустки + на офіційні свята та безлімітні лікарняні. - Турботу про тіло та менталку. Компенсуємо спорт, медстрахування в Україні (після випробувального), послуги корпоративного лікаря і підтримку ментального здоров’я& ___________________________________________________________________________ ЧОМУ З НАМИ КЛАСНО? - Реальний вплив. Твої рішення впливають на 100+ млн користувачів — їхній досвід, емоції та час, який вони проводять у продукті. - Жива культура. Ми створюємо середовище, де можна експериментувати й пробувати щось нове. Середня оцінка відповіді на питання «Наскільки тобі подобається працювати в HOLYWATER?» за результатами eNPS — 9,23/10. - Автономність. Ми довіряємо рішенням команди: мінімум мікроменеджменту, максимум простору для ініціативи й впливу. - Сильні люди поруч. Ми постійно челенджимо статус-кво та досягаємо нових вершин. Думати інакше й прагнути більшого — тут це підтримають. Можливо, це — твій шанс стати нашим наступним big name? ___________________________________________________________________________ ХОЧЕШ БІЛЬШЕ ПРО HOLYWATER TECH? ЧЕКНИ ЦЕ: Як працює HOLYWATER TECH — на Vector Media https://vctr.media/ua/vid-banochki-svyatoyi-vodi-zi-lvova-do-ugodi-z-fox-entertainment-yak-praczyuye-holywater-startap-yakij-buduye-netflix-dlya-vertikalnogo-video-318305/ Інтерв’ю со-CEO Богдана Несвіта https://www.linkedin.com/in/bogdannesvit/ про партнерство FOX Entertainment для Forbes https://forbes.ua/innovations/maemo-60-mln-koristuvachiv-i-rostemo-duzhe-shvidko-ukrainska-holywater-znimatime-vertikalni-seriali-z-amerikanskoyu-fox-yak-vona-zaluchila-takogo-partnera-intervyu-25102025-33594 Як ми створюємо вертикальні серіали — у подкасті на DOU https://youtu.be/E5nKjr605vs?si=eHKKN6MhQrbEzi8k Про вертикальні серіали, які змінюють індустрію — у Детектор медіа https://detector.media/mediumy/article/248303/2026-03-13-vid-tiktok-do-gollivudu-prodyuserka-holywater-tech-pro-vertykalni-serialy-yaki-zminyuyut-industriyu/ Наші Instagram https://www.instagram.com/holywater.tech/ та LinkedIn https://www.linkedin.com/company/holywater/?viewAsMember=true — щоб бути в курсі всього, що в нас відбувається Хочеш творити історію разом із нами в HOLYWATER TECH? Відгукнися на вакансію!

Задачи: — Собрать сквозную модель данных: игрок, источники, ID, депозиты, бонусы, GGR/NGR; — Настроить витрины и дашборды, чтобы команда не просила выгрузки вручную; — Считать GGR и NGR на FTD по источникам, партнёрам и GEO; — Определять, каких партнёров масштабировать, а каких отключать при текущем CPA; — Вести когортный retention и LTV; — Строить ранний прогноз LTV на 3-й и 7-й день после FTD для принятия решений по ставкам и капам; — Вместе с тимлидом retention контролировать бонусную нагрузку по сегментам; — Проектировать и считать A/B-тесты и holdout-группы для CRM-кампаний и механик: определять, что дало реальный инкремент, а что нет; — Вместе с риск-менеджерами находить сигналы фрода и абьюза: мультиаккаунты, бонус-хантинг, аномалии по партнёрам; — Вести отчетность. Требования: — От 2 лет в продуктовой аналитике или аналитике данных, из них от 1 года в iGaming; — Сильный SQL: оконные функции, CTE, когорты; — Опыт с ClickHouse или PostgreSQL; — Свободно работаешь с GGR/NGR, bonus cost, LTV, ARPPU и когортным retention; — Самостоятельно собираешь дашборды в Metabase, Superset, Tableau или Power BI; — Знаешь статистику для A/B-тестов: размер выборки, значимость, holdout; — Умеешь делать из цифр вывод и рекомендацию, а не только отчёт. Будет плюсом: — Опыт с партнёрским трафиком: постбэки, трекеры, оценка качества по партнёрам; — Python для автоматизации и ETL; — Опыт работы с рынками LATAM. Условия: — Полностью remote; — Конкурентая заработная плата; — Оплачиваемый отпуск + больничный; — Возможность развития вместе с продуктом.

Задачи: — Вести рекламные кампании и постоянно искать способы повышения их эффективности (белые каналы продвижения); — Запускать кампании в рамках проверки высокорискованных гипотез (тесты нового функционала рекламных каналов, выход на новые аудитории); — Тестировать и готовить к масштабированию новые каналы, рынки и подходы; — Участвовать в запусках новых продуктов и помогать в оценке бизнес-метрик; — Тестировать принципиально новые подходы к презентации продуктов в креативах; — Работать с аналитикой: исследовать воронки, работать с фродом и анализировать качество трафика (CPA, CPI, LTV, ROAS). Требования: — Хороший разговорный и письменный английский (уровень B2 и выше); — Опыт закупки трафика в каналах (не обязательно во всех): Google Ads, Meta (Facebook) Ads, TikTok, Unity Ads; — Понимание основных метрик окупаемости (ROAS), метрик продуктового вовлечения (Retention); — Исследовательский майндсет: умение формулировать гипотезы и делать выводы на основе цифр; — Желание развиваться в мобильном и кросс-платформенном маркетинге. Плюсы: — Опыт участия в разработке внутренних инструментов маркетинговой аналитики; — Опыт работы с играми или развлекательными приложениями во взаимодействии с продуктовой командой; — Понимание бизнес-модели free-to-play мобильной игры. Условия: — Оформление по ТК РФ; — Гибкое начало рабочего дня с 9:00 до 11:00; — ДМС со стоматологией со 2 недели работы; — Частичная компенсация фитнеса, консультации с психологом и занятия в Skyeng.

Location: San Francisco, CA | New York City, NY About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic's legal team operates at the frontier of some of the most consequential legal and regulatory questions of our time — from landmark copyright matters to first-of-their-kind AI regulatory frameworks emerging across dozens of jurisdictions simultaneously. As we scale, the volume and complexity of our discovery and information governance obligations are growing rapidly. We are looking for a Discovery Technical Operations Specialist to join our Litigation and Regulatory team and help build out Anthropic's discovery operations from the ground up, support active matters, and help drive information governance maturation. This is a unique opportunity to be a part of a critical function at one of the most closely watched companies in the world. You will work hand-in-hand with our discovery leads, litigation and regulatory counsel, outside counsel, discovery vendors, and cross-functional partners such as Security and IT to manage retention, preservation, collection, and production of electronically stored information (ESI) across active matters. Beyond matter-level support and programmatic development of discovery systems and processes, you will also help execute the development of Anthropic's broader information governance program, including data classification standards and defensible disposal practices that keep pace with a rapidly scaling AI company's evolving data landscape. The right person for this role will be equal parts technical operator and operational project manager. Key responsibilities Build and operate discovery operations across the full EDRM lifecycle (preservation, collection, processing, hosting, review, and production including for novel and AI-specific data types) Support the operational design and execution of the legal hold program including custodian identification workflows, hold issuance and tracking, periodic re-notification, custodian acknowledgments, and defensible release Support and improve the discovery technology stack including RelativityOne, in-place preservation and collection tooling across Slack, Google Workspace, and internal systems, and supporting analytics and review platforms including configuration, access controls, templates, and reusable workspaces Partner with discovery team, in-house counsel, outside counsel, vendors, and internal technical teams; coordinate matter execution, status, and escalations Partner with Security, IT, and product engineering to support Anthropic's data landscape, instrument new data sources for hold and collection, and ensure each ESI source has a governed retention, hold, and disposition path Improve and support the operational layer of Anthropic's information governance program: retention schedule execution, classification rollout, defensible disposition workflows, and data-inventory maintenance in close partnership with the Discovery Lead and information governance stakeholders Integrate AI and automation into the EDRM lifecycle: generative-AI-assisted review, advanced analytics, custom Relativity applications, and agentic workflow automation for intake, hold tracking, status reporting, and internal documentation Support active litigation, government investigations, and regulatory inquiries as the operational counterpart on the matter team coordinating workstreams, managing vendor execution, and surfacing operational risk and cost trade-offs to counsel Design and build internal tools to streamline and manage critical discovery workflows (legal holds, preservation, collection, ECA, and production), and develop dashboards that report on data management trends and cross-matter discovery status Minimum qualifications Hands-on discovery experience across the full EDRM lifecycle, with demonstrated ownership of operations on complex matters in an in-house legal department, government agency, law firm, or vendor A track record of supporting complex discovery operations functions Working knowledge of major discovery platforms (Anthropic uses RelativityOne), including administration, search and analytics, AI/TAR workflows, custom application development, and AI workflows Strong understanding of the Federal Rules on discovery and evidence, ESI preservation obligations, and proportionality, with the operational fluency to translate those obligations into workflows Experience operating discovery across modern enterprise data sources Slack, Google Workspace, mobile, and engineering systems and an understanding of how to bring novel data sources under preservation and collection Strong project management instincts and a track record of running multiple concurrent matters and programs under tight deadlines, with composure and precision Demonstrated ability to communicate technical discovery and operational concepts clearly to attorneys, executives, engineers, and non-technical stakeholders Preferred qualifications 6+ years of hands-on discovery experience across the full EDRM lifecycle Experience standing up discovery operations at a young and/or fast-scaling company, particularly in the context of new kinds of ESI Experience embedding with engineering or product teams to define discovery and information governance requirements, prioritize roadmap, and ship hold-capable and collection-capable features into core enterprise tools Hands-on integration of generative AI and agentic workflows (e.g., Claude, Claude Code, or similar) into operational discovery work project tracking, status reporting, internal documentation, custom tooling, and script maintenance Technical fluency working with engineering teams and modern infrastructure APIs, cloud (AWS, GCP), data pipelines, and version control and comfort writing, reading, or maintaining small scripts where useful Experience operating information governance programs at scale including retention scheduling, data classification, defensible disposition, and data mapping across heterogeneous enterprise data sources Experience with applying AI and automation to discovery operations, including generative AI for review, agentic automation, and operational tooling for hold tracking, reporting, and documentation A collaborative, hands-on orientation, with integrity and genuine curiosity about building operational programs in a fast-moving environment The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $170,000 — $220,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Bengaluru, India We are looking for a Senior Project Manager to lead complex projects in a regulated environment and support successful delivery within scope, time, and budget. You will combine project management, Agile leadership, product management practices, and people leadership to help teams perform effectively and remain engaged. Banking Platform is a regulated delivery environment where project management, Agile leadership, product practices, and people leadership come together. You will help drive successful delivery while supporting team engagement, sustainable ways of working, and continuous improvement. Manage multiple projects or high impact programs from initiation through delivery Define project scope, objectives, success criteria, milestones, and delivery plans aligned with business goals Develop and maintain project plans, schedules, budgets, resource plans, and delivery forecasts Facilitate Agile ceremonies and coach teams in Scrum, Kanban, and Lean practices Identify and manage delivery risks, dependencies, impediments, and escalations Ensure compliance with governance, risk, security, and regulatory frameworks Drive continuous improvement using delivery metrics, retrospectives, and feedback loops Communicate with stakeholders at all levels including senior management and executives Build strong relationships with team members and create a positive collaborative working environment Assess team engagement, motivation, workload, and overall team satisfaction Conduct regular one to one discussions and identify concerns affecting employee satisfaction or performance Identify potential attrition risks and coordinate retention actions with leadership, HR, and relevant stakeholders Support employee career development, mentoring, feedback, recognition, and growth opportunities Handle team conflicts, performance concerns, and sensitive people situations constructively and professionally Ensure effective onboarding and integration of new team members Monitor team capacity, utilization, workload distribution, and potential burnout risks Work with staffing and leadership teams on resource planning, replacements, hiring needs, and team scalability Promote recognition of strong performance and encourage a culture of ownership, accountability, and continuous improvement Significant experience as a Project Manager in large scale Agile environments Strong knowledge of Scrum, Kanban, and Lean principles Proven ability to manage complex projects in regulated industries such as banking, financial services, or insurance Strong people management and team leadership experience Experience managing distributed or cross functional teams Demonstrated ability to build highly engaged teams and manage retention and attrition risks Strong coaching, mentoring, performance management, and conflict resolution skills Excellent stakeholder management and influencing capabilities Experience with Agile metrics and data driven continuous improvement Strong facilitation and communication skills Familiarity with product management practices, backlog refinement, and value based prioritization Ability to balance delivery commitments with employee wellbeing, sustainable workloads, and long term team stability Experience in financial services or investment banking Experience managing geographically distributed or multicultural teams Experience with workforce planning, team scaling, and employee retention initiatives Agile certifications such as PSM II, CSM, or SAFe Scrum Master

Location: Georgia; Serbia; Armenia; Cyprus We are looking for a Senior Content Manager to own and grow GoMining's social media presence across YouTube, Instagram, TikTok, X, LinkedIn, and Telegram . This is a hands-on role combining content strategy, production, distribution, community management, and growth. You will be responsible not only for reach and engagement, but also for turning social audiences into registered and paying users. We are looking for someone who understands both crypto culture and mainstream digital audiences, can translate complex products into compelling stories, and knows how to build content that performs. Responsibilities Content Strategy & Production Develop content strategies for different audiences, platforms, and markets. Adapt content to platform-specific formats, algorithms, and user behavior. Translate complex crypto, financial, and technical products into clear and engaging stories. Create and develop original content across short-form video, graphics, photos, threads, and other formats. Work closely with designers and video editors to produce high-quality content. Repurpose product updates, PR materials, and long-form content into platform-native social content. Own the content calendar and publishing workflow. React quickly to trends, news, and market events while maintaining a consistent brand voice. Growth & Performance Develop social media as a measurable acquisition and conversion channel. Own social KPIs across reach, engagement, traffic, registrations, and paying users. Set up and maintain tracking through UTMs, attribution, and analytics tools. Analyze performance, generate actionable insights, and continuously test new formats and growth hypotheses. Build and scale KOL and influencer collaborations — from sourcing and briefing to negotiation and ROI measurement. Experiment with unconventional organic growth mechanics where relevant. Align social activity with CRM, Retention, SEO, Performance Marketing, and PR. Community & Brand Monitor community sentiment and manage moderation across social channels. Support crisis communication and respond to scams, impersonation, negative feedback, and reputational risks. Work with Product, Design, Legal, and Leadership on large-scale multi-channel campaigns. Ensure content complies with regulatory requirements for financial and crypto products, including geo-restrictions and communication limitations. Requirements 4+ years of hands-on social media and content management experience. Proven experience growing YouTube, Instagram, TikTok, X, LinkedIn, and/or Telegram channels. Portfolio or case studies demonstrating measurable growth in reach, engagement, acquisition, or revenue. Experience working with large-scale B2C digital products. Proven ability to turn social media audiences into registered or paying users. Experience with crypto products and communication for both mainstream and crypto-native audiences. Strong understanding of social media analytics, attribution, UTMs, and funnel tracking. Experience working with KOLs and influencers. Ability to independently develop strategy, generate ideas, and manage content production. Strong understanding of platform trends, algorithms, and content formats. Near-native or native-level English (C1/C2), with excellent writing and editing skills. Would be a plus Experience growing and managing communities on Reddit. Experience with CoinMarketCap Community, CoinGecko, Binance Square, or similar crypto platforms. Experience with financial, fintech, investment, or other regulated products. Experience working with global B2C brands. Familiarity with AI tools for content creation, research, and workflow automation. Benefits Professional growth: support for courses, conferences, and English learning (up to 100% coverage). Work-life fit: remote or hybrid format with flexible hours across international teams. Paid leave: up to 20 vacation days +  8 company holidays + 5 personal days per year Recognition programs: structured performance reviews and team awards. Team culture: retreats in international locations (for example, company apartments in Cyprus).

Location: El Dorado, Arkansas About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, Ohio, Kentucky, Mississippi, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Purpose: We are looking for an experienced Advanced Provider (Nurse Practitioner or Physician Assistant) to provide primary care in facilities in the El Dorado, AR area on a full-time basis. You will apply medical techniques and principles under the supervision of a physician, and you will care for a diverse set of patients with chronic diseases. What You'll Do: Provide high-quality care to patients in and around El Dorado, Arkansas. Assess patient's health by performing physical examinations; obtaining, updating, and studying medical histories and creating the best plan for care. Effectively communicate with office staff and clinical operations across various internal platforms Provide high quality, patient centered care to a panel of patients Develop impressions, diagnosis, and treatment plans Foster trust and consult with patients, families, and caregivers during visits Order diagnostic testing as medically necessary Prescribe medications supplies and appropriate medically necessary interventions What You'll Need: Board Certified, with a valid NP or PA certification in the State of Arkansas Strong clinical skills with the ability to accurately and confidently treat, assess, and diagnose Positive demeanor and strong people skills Ability to confidently problem solve and operate independently 1-2 years of primary care experience with geriatric patients (hospice experience highly preferred but not required) What you'll get: A flexible schedule - so you can see your patients during a schedule that works for you.  Hours are typically 6am to early afternoon. Autonomy - so you can feel trusted to provide the best care possible. Support - from our in-house clinical team with any requests or orders. Growth - the opportunity to join our growing leadership team Compensation: Base salary starts at $115,000 , with additional earning opportunities through productivity incentives, quality bonuses, care management activities, sign-on and retention bonuses, shared savings programs, CME reimbursement, and mileage reimbursement. Total annual earnings can exceed $150,000+ annually . A detailed compensation breakdown will be reviewed during the recruitment process. #NursePractitioner, #PhysicianAssistant, #HealthcareJobs, #Hiring, #NowHiring Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Location: Fort Smith, AR About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, Ohio, Kentucky, Mississippi, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Purpose: We are looking for an experienced Advanced Provider (Nurse Practitioner or Physician Assistant) to provide primary care in facilities in the Fort Smith, AR area on a full-time basis. You will apply medical techniques and principles under the supervision of a physician, and you will care for a diverse set of patients with chronic diseases. What You'll Do: Provide high-quality care to patients in and around Fort Smith, Arkansas. Assess patient's health by performing physical examinations; obtaining, updating, and studying medical histories and creating the best plan for care. Effectively communicate with office staff and clinical operations across various internal platforms Provide high quality, patient centered care to a panel of patients Develop impressions, diagnosis, and treatment plans Foster trust and consult with patients, families, and caregivers during visits Order diagnostic testing as medically necessary Prescribe medications supplies and appropriate medically necessary interventions What You'll Need: Board Certified, with a valid NP or PA certification in the State of Arkansas Strong clinical skills with the ability to accurately and confidently treat, assess, and diagnose Positive demeanor and strong people skills Ability to confidently problem solve and operate independently 1-2 years of primary care experience with geriatric patients (hospice experience highly preferred but not required) What you'll get: A flexible schedule - so you can see your patients during a schedule that works for you.  Hours are typically 6am to early afternoon. Autonomy - so you can feel trusted to provide the best care possible. Support - from our in-house clinical team with any requests or orders. Growth - the opportunity to join our growing leadership team Compensation: Base salary starts at $115,000 , with additional earning opportunities through productivity incentives, quality bonuses, care management activities, sign-on and retention bonuses, shared savings programs, CME reimbursement, and mileage reimbursement. Total annual earnings can exceed $150,000+ annually . A detailed compensation breakdown will be reviewed during the recruitment process. #NursePractitioner, #PhysicianAssistant, #HealthcareJobs, #Hiring, #NowHiring Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Location: Remote US At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most. About the Product team The Product team listens to our customers’ needs and translates those insights into a clear product vision. The team works closely with design, engineering, and analytics to build scalable financial products that empower people to manage their money with confidence. We rely on empathy, curiosity, and business sense to prioritize features and improve experiences. Our role is to lead with clarity, support cross-functional execution, and champion the user in every decision. About the role Millions of people use the Affirm Card, but we don’t yet give them a reason to keep coming back beyond the product itself. You’ll build our consumer loyalty program from scratch: what people earn, how they move up, and why Affirm becomes their default way to pay. What you’ll do Own the vision and roadmap for Affirm’s consumer loyalty program, setting the hypotheses, success metrics, and sequencing across multiple quarters Launch the first version of rewards and tiers, including earn mechanics, member benefits, redemption, and the surfaces that make the value obvious in app, at checkout, and after a purchase Build the engagement loops (progress, milestones, personalized offers) that turn a one-time borrower into someone who reaches for Affirm every week Own the program economics: reward liability, funding mix across merchant-funded offers, interchange and network incentives, and the case for incremental GMV against cost per member Set up the measurement foundation for loyalty, including holdouts, incrementality testing and long-run LTV, then tune earn and burn rates and tier thresholds off what the data says Partner with Risk, Credit, Legal, Compliance, Finance and Marketing to design rewards that are compliant and clearly disclosed, with no hidden fees or fine print that surprises people Align senior stakeholders and pull together dependencies across Card, Shopping, Servicing and Marketing, leading embedded engineering and design pods through a lot of ambiguity What we look for 8+ years in Product Management, with a track record in consumer mobile apps, fintech, or neobanks Built or scaled a loyalty, rewards or engagement program: card rewards, points, tiers, subscription benefits, or something equivalent. You know earn and burn mechanics and what makes a program pay for itself History of launching products from scratch, not just optimizing what already exists Owned repeat usage, cohort retention or share of wallet as a primary metric, and know which levers actually move them Comfortable building the financial model yourself and defending reward cost, funding mix and payback to Finance and leadership Strong UX instincts and a high bar for design. You know the difference between a reward that feels good and a badge buried in a settings menu Deep fluency in experiment design, incrementality/attribution, and LTV measurement; data chops (SQL/Amplitude-level self-serve) and a bias for shipping, learning and iterating quickly Track record shipping consumer financial or regulated products; comfort partnering with Risk/Credit, Legal, and Compliance Excellent cross-functional leadership, including experience leading without authority AI tools like Claude Code, Cursor, and others to research, analyze and prototype, and help develop better product vision Bachelor’s degree in a related field or equivalent practical experience Base Pay Grade - P Equity Grade - 13 Employees new to Affirm typically come in at the start of the pay range . Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.) USA base pay range (CA, WA, NY, NJ, CT) per year: $230,000 - $290,000 USA base pay range (all other U.S. states) per year: $204,000 - $264,000 #LI-Remote Remote-first with flexibility built in Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience. Benefits designed for you Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights: Health coverage at no cost: We cover 100% of premiums for employees and their dependents. Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you. Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to. Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount. We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help. For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and consent to the use of your personal information as described.

Location: Fayetteville, AR About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, Ohio, Kentucky, Mississippi, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today! Purpose: We are looking for an experienced Advanced Provider (Nurse Practitioner or Physician Assistant) to provide primary care in facilities in the Fayetteville, AR area on a full-time basis. You will apply medical techniques and principles under the supervision of a physician, and you will care for a diverse set of patients with chronic diseases. What You'll Do: Provide high-quality care to patients in and around Fayetteville, Arkansas. Assess patient's health by performing physical examinations; obtaining, updating, and studying medical histories and creating the best plan for care. Effectively communicate with office staff and clinical operations across various internal platforms Provide high quality, patient centered care to a panel of patients Develop impressions, diagnosis, and treatment plans Foster trust and consult with patients, families, and caregivers during visits Order diagnostic testing as medically necessary Prescribe medications supplies and appropriate medically necessary interventions What You'll Need: Board Certified, with a valid NP or PA certification in the State of Arkansas Strong clinical skills with the ability to accurately and confidently treat, assess, and diagnose Positive demeanor and strong people skills Ability to confidently problem solve and operate independently 1-2 years of primary care experience with geriatric patients (hospice experience highly preferred but not required) What you'll get: A flexible schedule - so you can see your patients during a schedule that works for you.  Hours are typically 6am to early afternoon. Autonomy - so you can feel trusted to provide the best care possible. Support - from our in-house clinical team with any requests or orders. Growth - the opportunity to join our growing leadership team Compensation: Base salary starts at $115,000 , with additional earning opportunities through productivity incentives, quality bonuses, care management activities, sign-on and retention bonuses, shared savings programs, CME reimbursement, and mileage reimbursement. Total annual earnings can exceed $150,000+ annually . A detailed compensation breakdown will be reviewed during the recruitment process. #NursePractitioner, #PhysicianAssistant, #HealthcareJobs, #Hiring, #NowHiring Full-time employees qualify for the following benefits: Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity. Paid Time Off Paid Office Holidays All employees qualify for these benefits: Paid Sick Time 401(k) with up to 3% company match Referral Program Payactiv: pay-on-demand. Cash out earned money when and where you need it! Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended. Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Location: United Kingdom Workplace: Remote ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always. We have expanded from voice into three main platforms: - ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. - ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. - ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK - High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. - Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. - AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. - Excellence everywhere: Everything we do should match the quality of our AI models. - Global team: We prioritize your talent, not your location. WHAT WE OFFER - Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. - Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. - Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. - Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. - Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún - Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE We're looking for a Finance Data Scientist to join our central Data team as the first dedicated analytics partner to Finance. You'll turn billing, revenue and forecasting data into audit-ready numbers, and the analysis that shapes pricing and planning decisions as we scale towards IPO. - Own finance-facing analysis: revenue and ARR reconciliation, cohort and retention economics, pricing and packaging experiments. - Partner with Analytics Engineering on the certified finance KPI layer (ARR, billing, revenue), and be the first to catch when a number is quietly wrong. - Build forecasting and scenario models that FP&A uses directly in planning and board reporting. - Translate ambiguous finance questions from FP&A, RevOps and leadership into clear, reusable analysis. REQUIREMENTS Demonstrated experience as a data scientist or analyst embedded with a Finance / FP&A function, ideally at a growth-stage or pre-IPO company. - Strong SQL and Python, with comfort reconciling data across Stripe, Salesforce and a dbt-modelled warehouse. - Finance fluency: ARR, billing, revenue recognition, cohort economics — you can speak FP&A's language. - Rigour around data quality: you reconcile by default and can explain a variance, not just report it. - Strong stakeholder management with Finance leadership, and the ability to push back on ambiguous asks. BONUS - Experience preparing finance data for audit, SOX or IPO readiness. - Experience with pricing / packaging experimentation or revenue forecasting at a subscription or usage-based business. - Experience with dbt or a modern warehouse (BigQuery), partnering directly with analytics engineers. GROWTH POTENTIAL We believe in hiring the best talent in the world to make an impact in the right role at the right time. At ElevenLabs, strong performance creates opportunities for growth. Here are some of the career paths you can expect after excelling in this role: - Grow into a Lead Finance Data Scientist role as the central Data team scales. - Expand scope into broader strategic finance or RevOps analytics. - Path into a Head of FP&A Analytics or data leadership track. LOCATION This role is remote-first, so it can be executed from anywhere in Europe or the US East Coast, with the ability to operate in CET / ET timezones required. If you prefer, you can work from our offices in London, Warsaw, Dublin or New York. #LI-Remote We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.

Location: London, United Kingdom; Zurich, Switzerland; Paris, France Workplace: Hybrid About Ledger We’re a team of experts pushing the limits of what’s possible, united by our common goal to unlock true freedom through digital ownership, making technology accessible for all. We believe in a world where users, creators and enterprises manage their value with ownership and freedom. Our curiosity drives us to innovate, empowering individuals on a global scale. We believe change is constant and our team moves forward as one, with a culture of problem-solving where every employee is empowered and supported to challenge tradition and create solutions. Our mission is simple: to make self-custody accessible and give people the keys to their own financial futures. If you want to make a true impact, we want you to join us at Ledger. At Ledger, we’re proud to be the global platform for digital assets and Web3, with over 20% of the world’s crypto assets secured through our Ledger devices. With our headquarters in Paris, and offices in Vierzon, Grenoble, Montpellier, London, Portland, Geneva, Zurich and Central Singapore, we have a team of around 600 professionals developing a variety of products and services to enable individuals and companies to securely buy, store, swap, grow and manage crypto assets – including the Ledger hardware wallets line with more than 7.5 millions units already sold in 200 countries. The team: Ledger has secured digital assets for millions of people. Ledger Enterprise brings the same security to institutions. Banks, exchanges, custodians and stablecoin issuers use our platform to hold, move and govern digital assets on infrastructure they control: Vault for self-custody, HSM On-Premises for institutions that need keys inside their own perimeter, TradeLink for off-exchange settlement, and Multisig for on-chain governance. You’ll work closely with Business Development, Solutions Engineering, Product, Legal and Support, covering clients across Europe, the Middle East and Africa. Join a young, international, driven team in one of Ledger’s fastest-growing areas. What you’ll be doing: You will own a portfolio of institutional clients from signature onward. That covers onboarding, integration, adoption, renewal and expansion. You will be their trusted advisor inside Ledger and their voice in our product roadmap. - Own client relationships end to end. Be the primary contact for a portfolio of exchanges, banks, custodians and fintechs, and build relationships from operations teams up to C-level. - Drive integration and adoption. Explain product features clearly, run workshops, and guide clients through technical integration together with our Solutions Engineers. - Grow accounts. Identify and close upsell and cross-sell opportunities such as new products, additional users, assets or entities. Own your expansion and retention targets. - Negotiate renewals and contracts. Lead commercial discussions on renewals, amendments and pricing, working with Legal on terms. - Shape the product. Turn client feedback into clear, prioritised input for Product and influence what we build next. - Run the account rhythm. Lead QBRs, maintain account plans, keep the CRM accurate, and flag risks early. - Represent Ledger. Meet clients on-site and at industry events across EMEA, with occasional travel. What we’re looking for: - 4+ years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software. - Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers. - A track record of upselling and expanding accounts against targets. - Experience negotiating contracts and renewals with enterprise clients. - Comfort with technical conversations: you can explain APIs, integration flows and security concepts without needing an engineer in every meeting. - Hands-on experience with digital assets, or a clear and demonstrable interest in the space. - Excellent written and verbal communication in English. You can adapt your message for a CISO, a head of operations or a CFO. - A structured, self-driven way of working. You manage a portfolio without being chased. Nice to have: - Understanding of regulatory frameworks relevant to EMEA clients, such as MiCAR, DORA, the Travel Rule, the Basel crypto-asset standards, FINMA requirements, or Middle East regimes like VARA (Dubai) and ADGM. - Familiarity with custody and key management concepts like MPC, HSMs and cold/warm/hot wallet setups. - Additional languages, especially German, French or Arabic. - Experience at a crypto-native firm, a bank’s digital asset desk or a custody provider. At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to: - Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week - Health & Wellness support - Health and Life Insurance. - Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work. - Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation. - Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee. For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information. We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.

About the Job We're looking for a manager to own the performance of our Document Processing team and lead the Processing Supervisors who run it day to day. This is a leader-of-leaders role: you'll set operating standards and KPIs, develop your Supervisors into stronger people managers, and drive the efficiency, quality, and retention gains that let the function scale with the business. If you think in systems, lead through others, and measure what matters, this role is for you. This role requires on-site work at our Tualatin, Oregon office during initial training, after which the position is eligible for remote work. The ideal candidate will have experience managing a remote team distributed across multiple time zones. Responsibilities Leadership & Team Development: — Lead and develop a team of Processing Supervisors, setting clear expectations and cascading department goals to their frontline teams — Coach Supervisors through regular one-on-ones, performance reviews, and development plans that build their leadership capability — Own staffing strategy, capacity planning, and workload balancing across shifts and queues, holding Supervisors accountable for day-to-day execution — Drive engagement and retention through succession planning, career pathing, and recognition — reducing turnover in a high-volume processing environment — Set the culture for the department — collaborative, accountable, and customer-focused. — Partner with HR on employee relations and performance management escalations Operational Strategy & Efficiency: — Set and continually monitor service level targets and operating standards for the department, and hold Supervisors accountable to them — Own the efficiency roadmap for the function — redesign workflows, eliminate rework, and evaluate automation and tooling opportunities to increase throughput per employee without sacrificing accuracy Performance, Metrics & Reporting: — Define the KPI framework for the department — throughput, accuracy, turnaround time, cost per document — and the reporting cadence behind it — Analyze trends across queues, response times, and productivity to forecast volume and reallocate capacity ahead of demand Process & Compliance: — Own the department's SOP library and control environment, ensuring adherence to company policy and client compliance standards — Keep documentation and process controls audit-ready for internal and client reviews — Sponsor implementation of new tools, systems, and procedures — from business case through Supervisor and team adoption — Partner cross-functionally with Product, Support, and Client Success to fix upstream causes of processing volume and exceptions — Additional responsibilities as assigned Qualifications What You Bring: — Proven ability to lead through others — experience managing supervisors or team leads, not only individual contributors — Analytical and data-driven — comfortable building KPI frameworks, reading operational data, and making staffing and process decisions from it — A track record of measurably improving efficiency, quality, or retention in a high-volume operation — Change management skills — able to roll out new tools and processes and win adoption at both the Supervisor and frontline level — Insurance, compliance, or credentialing domain knowledge is a plus — Strong written and verbal communication, including presenting performance and recommendations to senior leadership Requirements: — Bachelor's degree or equivalent professional experience — 5+ years in document processing, operations, or a shared-services environment, including 2+ years managing people leaders NetVendor Benefits Package: — Medical, dental, and vision insurance — HSA, FSA, and DCFSA — Long- and short-term disability insurance — Company-paid standard life insurance — Generous paid time off policy — Paid holidays: 7 per year + 1 floating holiday — Maternity Leave — 401(k) with company match — Employee Assistance Program