Location: Europe
Workplace: Remote
OUR VISION & PRODUCTS
🚀 EverAI — Building the Future of AI Companionship
One of the Top 15 Largest & Fastest-Growing AI Companies in the World
50 Million Users in 2 years — Help Us Reach 100M first, 500M next
At EverAI, we’re shaping what it means to connect with AI. With 50 million users and counting, we're not just building products — we're creating entirely new categories.
Our flagship product is the world’s largest AI companionship platform, redefining relationships for millions. It is governed by our proprietary moderation system, EverGuard — an internal AI designed to ensure everything we build is safe, ethical, and human-first.
And we’re only just getting started!
OUR TEAM
We are an enthusiastic, passionate and hardworking team of ≈ 100 people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.
Alexis Soulopoulos [CEO]
• 10+ years in Tech Executive Leadership
• Co-Founder Mad Paws Holdings (from 0 to IPO)
• Forbes 30 under 30 + Deloitte TechFast50 ’22 & ‘23
Michael Monin [Co-founder & CTO]
• 10+ years as CTO / COO (web2/web3), 3 years in AI/LLM
• Serial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands)
Thomas Lacroix [Co-founder & CMO]
• 8+ years in Customer Acquisition & E-commerce Growth
• Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue)
Maruša Fasano [CFO/Legal]
• 25+ years in Finance, Strategy, M&A
• Ex-CFO/M&A @Curatible (exited to Blackstone)
• Ex-President of the Board @SotremoSA (exited)
• Co-founder/CFO @SoftOne (exited)
YOUR ROLE
As a Security Engineer, you’ll own application security for a fast-growing AI companionship platform. This is a hands-on AppSec role: you’ll review code, find real vulnerabilities and drive fixes across the stack. You’ll be the main security person in the company, reporting directly to our CTO and Co-Founder. You’ll set direction yourself and explain risk clearly to non-security colleagues. Our product includes AI-generated content, including NSFW content, and you’ll also keep an eye on AI-specific threats like prompt injection. Real ownership from day one.
This isn’t an infrastructure, networking or DevSecOps role: we’re looking for application security depth.
KEY RESPONSIBILITIES
APPLICATION SECURITY (THE CORE OF THE ROLE)
- Review code every week to catch vulnerabilities before they ship
- Find, prioritize and drive fixes for real vulnerabilities across the stack, not surface-level issues
AUDITS AND PENTESTS
- Coordinate external security audits and penetration tests
- Challenge findings where needed, and follow them through to fixes
ENGINEERING AND AUTOMATION
- Automate security work and build the tools you need to scale it
- Use AI tools daily in your security work: code review, pentests and scripting
OWNERSHIP AND COMMUNICATION
- Own security end to end with little support, and decide what matters most
- Explain technical risk in plain words to the team and leadership
- Cover security alerts, including occasional night and weekend on-call
ALSO PART OF THE ROLE (LIGHTER)
- Keep a simple risk register and GRC documentation up to date
- Share security updates with the team and run awareness training
- Watch emerging AI threats (prompt injection, jailbreaks, content filter bypass) and incidents at our AI providers
YOUR QUALIFICATIONS
MUST-HAVES
- 2+ years of hands-on security experience
- Hands-on AppSec, not compliance only: you review code regularly and can walk us through a real vulnerability you found and fixed
- Audits and pentests: you’ve coordinated an external audit or pentest and followed the findings through to fixes
- Engineering workflows: you ship code with Git/GitHub, script in Python or Bash, and have recent hands-on work on a modern web stack (e.g. Rails, Node; GCP, Heroku or similar)
- Ownership with little support: you’ve been the sole or lead security person, or owned a security area on your own. You’ve reviewed code or tested systems every week in the last 2 years, and you explain risk clearly to non-technical people
- AI in your daily work: you use AI tools every day in your security work
- A hacker mindset: You love breaking things to make them safer, and security isn’t only your job: you do it for fun too, through bug bounties, CTFs, research, write-ups or your own tools.
NICE-TO-HAVES
- ⭐ AI/LLM security testing (prompt injection, jailbreaking): a strong plus
- Experience at an AI company or a scale-up
- GRC awareness
- Familiarity with MDM and access management
SOFT SKILLS
🗣 Strong communication & collaborative skills (perfectly fluent in English)
🧢 Goal-orientated, ownership and commitment
⚡️ Doer mindset - we are moving fast and we need people who can find the right balance between executing, planning and strategy
🧢 Humble - willing to learn, open to feedback
🍭 #NSFW - you are comfortable working in an environment with products that are based on uncensored models and content
WHY EVERAI?
📈 Exponential Growth: From 50M users in 2 years, to 100M next — and 500M beyond
🚀 Track Record of Category-Creating Innovation: We consistently launch world-first AI applications — setting the pace, not following it
🌍 Global Impact: Top-tier user growth, real-world adoption, and cultural relevance
🧠 Proven Leadership: A senior team that’s launched, scaled, and exited & IPO’d multiple scale ups — now fully focused on reshaping AI companionship
👥 Elite Remote Team: 100% remote and built to win — world-class talent from Tier 1 tech companies, with a culture of ownership, velocity, and radical creativity
🛡️ Ethical Core: Our AI ecosystem is governed by EverGuard, our proprietary AI moderation technology, ensuring responsible development at scale
WHAT WE OFFER
✍️ Contract Type: We prefer B2B, but we’re flexible, what matters is long-term commitment and impact
📍 Work From Anywhere: Fully remote. Choose the environment where you do your best work
🏝️ Paid Time Off: 4 weeks (20 working days) of PTO per year to recharge and reset
👨👩👧👦 Annual Gathering: A yearly in-person meetup to connect, brainstorm, and celebrate wins together
❤️🩹 Health & Wellness Support: Monthly allowance of 100 USD for health insurance expenses & access to unlimited 1:1 sessions with psychologists and lifestyle experts through OpenUp (also available to up to three of your family members)
🏢 Co-Working Space Budget: Work from a co-working space up to twice per month (35 EUR / 40 USD per visit) to stay inspired and connected
📚 Learning Budget: Dedicated funds to support your professional growth: courses, books, conferences, events, or certifications
💻 Company Laptop & Equipment: Laptop provided + monitor budget up to 250 USD + keyboard/mouse/mic/headphones budget up to 150 USD
⚡ AI Tools Access: Premium access to ChatGPT, Hugging Face, Claude Code, and any other tool needed to excel at your job, power your ideas and workflows
🎯 TOP TIER TALENT IS OUR MULTIPLIER
We’re a fully remote group of A-players from Tier 1 tech, led by an exec team who’ve launched, scaled, and exited multiple companies. We move fast, and care deeply about what we build — and who we build it with.
We’re looking for exceptional talent ready to ship & distribute world-first AI products at scale, fast, and co-create with us this category-defining business.
If that’s you — reach out and apply!
Location: Moldova
OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our
Privacy Policy
We are looking for a proactive and detail-oriented
General QA Engineer
to help ensure the quality and reliability of our product. In this role, you will combine manual and automated testing, build and maintain scalable Playwright test suites, leverage AI-powered tools to increase efficiency and work closely with engineering and product teams to deliver a seamless user experience.
As part of our team, your responsibilities in this role will include:
Automates validation across UI, APIs, dashboards
Maintains reusable test systems, flakes analytics
Development and maintenance of a suite of e2e/UI tests in Playwright (TS), covering critical user scenarios.
Use of AI in work
Practical use of LLM tools (e.g., ChatGPT, GitHub Copilot/Codeium) to optimize the execution of testing tasks.
Performing manual testing of features (planning, test design, regression, exploratory).
Integration and optimization of test runs in CI (parallelization, stabilization, flakiness metrics).
Setting up reporting and observability for automated tests (traces, video, flake analytics).
Collaboration with engineering and product: requirements clarification, help reproducing defects, and improving testability.
Maintaining the quality of test data and environments.
Our ideal candidate possesses the following skills:
3–5 years in QA, including 1.5+ years in automation using JavaScript/Playwright.
Strong Playwright:
Test Runner, fixtures, projects, parallelization, and sharding.
Auto-wait/locators, stable selectors, working with flakes (timeouts, retries, expect.poll).
BrowserContext/Page, environment isolation, test data management.
Tracing, video/screenshots, network mocking (route), APIRequestContext.
Page Object/Screenplay patterns, project structure, reusability.
AI & No-Code Integration:
Building test workflows in n8n, Zapier, Gumloop.
Use of no-code tools as part of the automated test infrastructure.
AI-Enhanced Testing:
Practical use of LLMs (e.g., ChatGPT, Copilot).
Explore AI QA tools (Testim, Diffblue, CodiumAI, Mabl).
JavaScript/TypeScript at advanced mid-level:
Async/await, promises, modules, TS typing, interfaces, generics.
NPM/Yarn, Node.js scripts, ESLint/Prettier configuration.
API testing: REST, Postman/Swagger.
Browser DevTools: network, storage, cookies, CORS, headers, status codes.
Databases: solid SQL, basic work with test data.
CI/CD and VCS:
Git (branching, PR, code review).
Integration of automated tests into CI (GitHub Actions/Jenkins), artifacts, and reports.
Running tests in containers/headless, dependency management, and caching.
Manual testing:
Requirements analysis.
Creation of all types of test documentation.
Test design techniques.
Types of testing.
English: reading documentation and written communication (Intermediate+).
Ukrainian and/or Russian language proficiency is a must.
What we offer:
Opportunity to shape the backbone systems of a modern, data-driven digital company
A collaborative, innovation-first environment that values initiative and experimentation
Reduced working hours on Fridays during the summer
Days off on US national holidays and your birthday
Schedule: Monday–Friday, 1 PM – 9 PM EET (including 1 hour break)
Why join us?
You’ll be at the intersection of technology, process innovation, and business growth – building systems that empower our teams to work smarter, faster, and more collaboratively. If you’re a strategic thinker who loves turning complexity into clarity and ideas into scalable solutions, we’d love to meet you.
Location: Austin, TX, Chicago, IL, Los Angeles, CA, Seattle, WA, Boston, MA, Philadelphia, PA, New York Metro, New Jersey, Washington DC
At Reltio®, an SAP Company, we believe data should fuel your success in the enterprise AI era. Our Context Intelligence Platform turns fragmented data into a trusted, connected context so AI agents and systems can act with expert-level judgement at enterprise scale. Reltio’s cloud-native SaaS platform harmonizes, unifies, and governs data across sources and formats—including unstructured data—in real time, turning them into data assets that can be mobilized in milliseconds to any application, user, or AI agent. Trusted by more than 200 of the world’s largest brands across industries such as life sciences, financial services, healthcare, and technology, we fuel frictionless operations and help enterprises accelerate innovation and reduce risk.
At Reltio, our values guide everything we do. With an unyielding commitment to prioritizing our “Customer First”, we strive to ensure their success. We embrace our differences and are “Better Together” as One Reltio. We are always looking to “Simplify and Share” our knowledge when we collaborate to remove obstacles for each other. We hold ourselves accountable for our actions and outcomes and strive for excellence. We “Own It”. Every day, we innovate and evolve, so that today is “Always Better Than Yesterday”. If you share and embody these values, we invite you to join our team at Reltio and contribute to our mission of excellence.
Reltio has earned numerous awards and industry and analyst recognition for our technology, our culture, and our people. Reltio was founded on a distributed workforce and offers flexible work arrangements to help our people manage their personal and professional lives. If you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to enable digital transformation with connected data, let’s talk!
Job Summary:
The Advanced Customer Engineer provides the next-level expertise and service to ensure all the Reltio customers get the best possible experience. This position requires a deep understanding of the Reltio application stack from the front end to the database layers and analysis of break-fix cases.
Job Duties and Responsibilities:
Build highly scalable and reliable platform services and components to create the foundation of the core Reltio Platform architecture.
Develop and implement strong algorithms/techniques for solving complex problems in a high-volume and high-availability environment.
Take complete ownership of Reltio Platform features, components, and integrations.
Build and implement scalable and accurate monitoring platforms and metrics platforms.
Analyze user needs and software requirements to determine design feasibility within time and cost constraints.
Provide top-quality technical support assistance, resulting in high customer satisfaction.
Identify opportunities for continuous improvements to Reltio cloud-based platforms (AWS, CGP, and Azure).
Develop new ways to optimize and streamline the Reltio Platform layer to facilitate a seamless implementation experience for our customers.
Devise enhancements, and monitor performance, stability, and consistency of the Platform to facilitate the delivery of well-rounded decision-making in connection with product development and delivery.
Resolve customer technical issues through research, reproduction, UI/API/performance debugging, and troubleshooting.
Remain abreast of technological advancements to identify cutting-edge and new pragmatic approaches to building sustainable solutions, including applying pragmatic approaches to deliver solutions and fixes to critical customer-facing obstacles.
Provide alternate solutions and exercise independent judgment in developing methods, techniques, and evaluation criteria that lead to prompt resolution of issues.
Support Enterprise-focused applications, with a focus on data management, analytics, and big data platforms and technologies (Hadoop, Spark, MapReduce).
Plan, design, and build effective solutions to support a rapidly growing business at a massive scale.
Learn and keep up-to-date on the latest product functionality, dependencies, underlying architecture, and their operational impact.
Research and develop solutions for customer support cases using extensive product knowledge, version control software, and troubleshooting techniques.
Enable a deeper understanding of MDM, NoSQL, Data structures, Service architecture, and System design through documentation.
Collaborate with support, product management, and core engineering team members to design systems and obtain information on project limitations, capabilities, performance requirements, and interfaces.
Represent Reltio in Customer meetings as an Engineering expert to provide clear and deep knowledge of customer issues and impacts.
Provide input on product and service-related enhancement requests to Engineering, Product Management, Sales, and Marketing teams.
Share and develop best practices with team members to enhance the quality and efficiency of customer support and contribute to the knowledge base.
Support, enhance, and fix solutions that support a rapidly growing business at a massive scale
Other duties and responsibilities as assigned.
Skills You Must Have:
Bachelor of Science degree in computer science or equivalent experience.
5+ years developing on large-scale enterprise systems.
Experience in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
Experience with web UI development with JavaScript frameworks.
Experience debugging server-side Java applications including troubleshooting logs, thread dumps, and connectivity issues.
Working knowledge of scalable and distributed data systems using distributed file systems, Java, and cloud technology.
Experience with NoSQL databases (Cassandra preferred), and distributed indexes.
Understanding of performance and profiling techniques of complex systems.
Excellent analytical and troubleshooting skills.
2 years of experience developing Master Data Management (MDM) software with several full life cycle implementations in Reltio Cloud.
2 years of experience designing and implementing end-to-end, on-premise and cloud, MDM solutions in Reltio Cloud.
2 years of experience with enterprise-focused applications including data management, analytics, and big data platforms and technologies with MDM, AWS, GCP, Azure, and Reltio Cloud.
2 years of experience configuring & validating the Comparator, Match tokens, Match & Merge setup, and survivorship rules in MDM on Reltio Cloud.
2 years of experience in using Version Controlling software including Bitbucket, VSS, SVN for storing and promoting the code.
Skills That Are Nice to Have:
Experience with big data technologies (ex. Hadoop, MapReduce, Spark).
Master of Science degree in computer science or equivalent experience.
At Reltio, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
Overall Market Range
$154,000
—
$262,000 USD
Reltio is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reltio is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Location: San Francisco, California; New York, New York
Workplace: Hybrid
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
Web Infrastructure builds the foundations behind Notion’s web clients so product engineers can ship fast, reliable, accessible experiences. As a junior engineer on the team, you’ll help make those experiences measurably faster and more resilient. You’ll investigate performance bottlenecks, improve how the client loads and responds, and help build tools that catch regressions earlier. You don’t need to arrive as a performance expert; we’re looking for strong fundamentals, curiosity, and a desire to learn by shipping useful work.
This role can be based in either San Francisco or New York City. We work from our offices on Mondays, Tuesdays and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Use browser tools and real-world data to investigate page-load and interaction bottlenecks, then turn findings into focused improvements.
- Help build or improve performance tests, dashboards, and guardrails that make regressions easier to catch during development and rollout.
- Ship scoped improvements to client loading, rendering, asset delivery, or caching, measuring their impact and checking for regressions.
- Partner with Web Infrastructure and product engineers to land changes safely across Notion’s web clients.
- Document what you learn and share clear recommendations so teams can make better performance tradeoffs.
SKILLS YOU'LL NEED TO BRING:
- Solid programming fundamentals and some experience building software with JavaScript or TypeScript; familiarity with React or another component-based UI framework is helpful.
- Curiosity about how browsers work and how code affects page load, rendering, and interaction responsiveness.
- A thoughtful debugging approach: you can break a problem down, gather evidence, and ask for help when you’re stuck.
- Clear, kind communication and an interest in collaborating across teams.
- Intellectual curiosity about AI-enabled engineering tools; you use them thoughtfully and review their output critically.
Experience with performance profiling, browser developer tools, React profiling, bundlers, code splitting, service workers, asset caching, or performance testing is a plus—not a prerequisite. We welcome candidates who are excited about the work even if they don’t match every bullet.
Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below. For roles based in San Francisco or New York City, the estimated base salary range for this role is $150,000 - $168,000 per year.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550?pvs=74 and NYLL 144 https://notion.notion.site/Ashby-AI-Bias-Audit-2b0efdeead05803bbbfae159ec86c528.
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: Remote
Workplace: remote
🌎 About Us
TeamSnap is made up of innovators, technologists, builders, and problem-solvers shaping the future of youth sports. We’ve been setting the standard in youth sports technology since we were founded in 2009.
We hire for big ideas and tiny egos — which is part of how we landed on Outside Magazine's Best Places to Work, Built In's 100 Best Remote-First Places to Work and, for several years running, Sports Business Journal’s Best Places to Work in Sports.
TeamSnap is hiring a Senior Product Manager, Media & Consumer Monetization to make TeamSnap ONE the place where youth sports families watch the game, and to turn that engagement into a thriving consumer subscription business.
Every weekend, millions of families show up for games, and plenty of grandparents, parents on the road, and fans wish they could be there too. TeamSnap ONE lets families live stream those games. This role owns two outcomes that feed each other. The first is making live streaming and video sharing a weekly habit: more teams going live, more people tuning in, more people coming back. The second is growing TeamSnap+, our premium subscription, by driving acquisition, conversion, and retention through premium media and content features.
You'll partner closely with Design, Engineering, Data, and Marketing. You'll report to the VP of Product.
What You'll Do:
Media adoption and engagement
Grow live streaming and video usage.
Increase the number of teams that stream, the viewers per stream, and how often people come back to watch. Find and fix the drop-offs along the way, from discovering streaming to setting up a first stream, from going live to getting viewers watching, and from watching to coming back next week.
Turn raw game video into memories families want to keep.
A two-hour stream is footage. The shot on goal, the first hit, and the season recap are memories. Build the experiences that turn one into the other: highlights, clips, recaps, and personalized moments that families want to save and share.
Build engagement loops around video.
Notifications, sharing to family and social channels, and team- and user-level moments that bring people back between games and seasons.
Subscription growth
Drive TeamSnap+ acquisition and conversion.
Own the in-app trigger points where users meet a premium media or content feature and are invited to upgrade: where those moments appear, when they fire, and how clearly they show the value of TeamSnap+.
Own subscriber retention.
Understand why subscribers stay and why they churn. Build the in-app engagement and renewal experiences that keep them, and make sure subscribers keep getting value between seasons.
Shape packaging: what's free and what's premium.
Partner with Product Marketing to decide which media and content features belong in the free experience to drive adoption and which belong in TeamSnap+ to drive revenue.
How you'll work
Balance adoption and monetization.
These goals reinforce each other, but sometimes they conflict. Gating a feature can lift conversion while slowing adoption. We expect you to model those tradeoffs, bring a clear recommendation, and back it with data and user insights.
Use data to set direction.
Live in Amplitude, interrogate your own funnels and cohorts, and build the cases that tell us where to invest next.
Bring partners along.
Work with Product Marketing on the subscription experience, lifecycle, and go-to-market, with Finance on revenue forecasting, with Customer Success on feedback from the field, and with leadership on how the media and premium vision fits into the broader TeamSnap ONE strategy.
What Will Set You Up for Success:
5–8 years in product management,
with a track record of moving both engagement and revenue metrics in a consumer product.
Subscription or freemium growth experience.
You've driven subscription conversion or retention in a consumer product, through upgrade moments, trials, packaging, or churn reduction, and you can show the results. You understand subscription economics: LTV, payback, trial-to-paid, and churn cohorts.
Consumer mobile app experience.
You've shipped on iOS and Android and understand the realities that come with it: release cycles, store policy, in-app purchase, push notifications, and device fragmentation.
Analytics fluency.
You don't wait for an analyst to tell you what's happening. You're hands-on in Amplitude and similar tools, comfortable enough with data to answer your own questions, and you can dig into funnels and cohorts, find the insight that matters, and turn it into a product decision the team can rally behind.
Strong judgment on user experience.
You can drive monetization without degrading the product users rely on, and you can explain where you draw the line between free and paid.
Clear communication in a remote-first environment.
You write well, make tradeoffs explicit, and keep a cross-functional team aligned on why we're building what we're building.
Comfort with ambiguity.
You can take a broad goal like "make live streaming a habit," break it into a sequenced plan, and adjust as the data comes in.
Bonus:
Experience with live streaming, video, OTT, or creator/UGC products
Experience designing and running A/B tests.
Experience with app store subscription mechanics
Familiarity with youth sports, community platforms, or products used by families.
Compensation:
We’re committed to equitable compensation for all TeamSnappers. The minimum starting point for this role is $150,000, inclusive of base and commission, with comp updated based on multiple factors. Our comp is highly competitive in our space and we adjust overall comp based on relevant experience, skills, certifications, and geographic location.
🖥 Location
TeamSnap is a fully remote company, so you'll need to be comfortable working with people in other time zones.
We're always expanding, but we can't currently hire in Alabama, Alaska, Delaware, District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, West Virginia, or Utah. We can only hire permanent US residents at this time.
🚀 Opportunities to Grow
We work hard on a culture built on trust, accountability, and inclusion — one where you can take on more, make a lasting impact, and have some fun doing it.
🎩 Total Rewards
Remote-first since 2009
Flexible PTO and parental leave
100% premium coverage of medical, dental, and vision for you and your family
401(k) to invest in your future
$1,500 annual learning and development reimbursement
Travel to all-company meetings and team events
Generous home office allowance
TeamSnap swag when you start, plus a $50 store credit on every work anniversary
Monthly health and wellness reimbursement, and more
TeamSnap Total Rewards
🏆 Award-winning Culture
At TeamSnap, you're not a culture fit – you're a culture add. Read our Culture Playbook to see how we play, what we ask of each other, and what drives us.
🧡 Inclusion and Diversity
Creativity and innovation don't come from cookie-cutter teams. We hold ourselves accountable for building a culture where everyone is valued.
Need any accommodations during the interview process? Just ask. We are an Equal Employment Opportunity Employer.
AI Notice
We may use AI tools to support parts of the hiring process, such as reviewing applications and resumes or assessing responses. These tools assist our recruitment team; they don't replace human judgment, and final hiring decisions are made by people. Contact us if you'd like more information about how your data is processed.
Location: Warsaw, Poland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Lubisz pracować w zespole i posiadasz doskonałe umiejętności komunikacyjne? Lubisz pracować w dynamicznym środowisku? Jeśli Twoja odpowiedź brzmi tak - czytaj dalej! 🤩
Poszukujemy pracowników na pełen etat (40h/tygodniowo) oraz pół etatu (20h/tygodniowo), którzy dołączą do naszego Działu Supportu! (zdalnie)
Twoje zadania:
Wspieranie naszych klientów oraz partnerów (kurierów, restauracje, sklepy) poprzez live czat, maile i telefon;
Efektywna realizacja codziennych zadań zgodnie z ustalonymi procesami i standardami zespołu;
Umiejętne zarządzanie czasem i priorytetami;
Proaktywne podejście do usprawnień – szukanie rozwiązań, które poprawiają jakość i tempo obsługi klienta;
Praca w oparciu o jasno określone KPIs takie jak CSAT, czas odpowiedzi, czy jakość - które wspólnie z Twoim Team Leadem będziecie regularnie analizować i rozwijać, by dostarczać jak najlepsze doświadczenia naszym klientom i partnerom.
Nasze oczekiwania:
Praca w Dziale Support Wolt to szybkie tempo, kontakt z wymagającymi klientami i konieczność sprawnego podejmowania decyzji – dlatego świetnie odnajdą się u nas osoby samodzielne, odporne na stres, które potrafią działać z opanowaniem, także w sytuacjach konfliktowych.
Ta rola będzie dla Ciebie idealna, jeśli:
Dobrze radzisz sobie z rutyną i powtarzalnymi zadaniami;
Potrafisz zachować zimną krew pod presją czasu;
Lubisz kontakt z ludźmi – nawet jeśli są zdenerwowani;
Jesteś osobą, która szuka rozwiązań;
Świetnie odnajdujesz się w młodym, dynamicznym zespole.
A także:
Szybko się uczysz, nie masz problemu z wielozadaniowością;
Możesz pracować zmianowo: rano, wieczorem/nocą i w weekendy - większość zmian w ciągu pierwszych dwóch miesięcy jest w godzinach 12:00-2:00 (aktualnie nasze godziny otwarcia to od 6:00 do 3:00;)
Biegle posługujesz się językiem polskim i posiadasz znajomość języka angielskiego (B2);
Możesz pracować w pełnym lub niepełnym wymiarze godzin (20h lub 40h tygodniowo)
Co możemy Ci zaoferować:
Umowa o pracę;
Wynagrodzenie podstawowe plus bonusy za pracę w godzinach nocnych (22:00 - 6:00)
Realne możliwości rozwoju profesjonalnego - zarówno w ramach Działu Support jak i w szerszych strukturach zespołu;
Angażującą kulturę organizacyjną pełną zabawy, szacunku i wzajemnego wsparcia;
System kafeteryjny MyBenefit (punkty możesz wykorzystać np. na kartę Multisport), zniżki na zamówienia w aplikacji Wolt, 26 dni urlopu, dzień wolny z okazji urodzin, prywatną opiekę medyczną i psychologiczną;
Pracę zdalną;
Niezbędny do pracy sprzęt techniczny;
W pełni płatny okres onboardingowy.
Jeśli cenisz dynamiczne środowisko pracy, chcesz mieć realny wpływ na działania i dołączyć do ambitnego zespołu – aplikuj już teraz!
💙
The salary range for this role is 4919 PLN -6149 PLN gross per month. (for full-time position) The successful candidate's starting pay will fall within the pay range listed above and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
Benefits
Health Insurance:
Comprehensive medical coverage through Medicover’s Zdrowie Premium plan, offering specialist consultations, diagnostics, and routine check-ups for just PLN 1 per month.
Participation is voluntary, with the option to extend coverage to family members for PLN 255.45 per month.
Employee Capital Plans (PPK):
Long-term savings program managed by Nationale-Nederlanden, helping employees build financial security for the future.
Funded by monthly contributions of 2% from the employee and 1.5% from Wolt, with automatic enrollment for eligible employees under 55.
MyBenefit Cafeteria:
Monthly allowance of 106 points (1 point = 1 PLN) to spend on benefits like fitness or wellness passes, shopping vouchers, cinema tickets, or other discounts.
MultiSport Card:
MultiSport Light: 0.00 PLN employee cost & 74.00 PLN cafeteria deduction
MultiSport Classic: 0.00 PLN employee cost & 101.00 PLN cafeteria point deduction
MultiSport Plus: 30.00 PLN employee cost & 101.00 PLN cafeteria point deduction
Fitness benefit available through the MyBenefit Cafeteria platform, offering access to thousands of gyms, pools, and sports facilities across Poland.
Employees have the option to select the card most suitable for their needs.
Options:
Annual Leave:
Take time to rest, recharge, and do what matters most. Your annual leave may vary depending on your role or contract, but everyone gets plenty of time to unwind and find balance.
The accrual of vacation days is determined by the terms of your employment contract.
Full-time employees are entitled to 26 vacation days per holiday year, regardless of their employment history.
Birthday Day Off:
One extra paid day off each year to celebrate your birthday, available to all employees.
Can be taken within seven days of your birthday (or later within the settlement period) as a full day off, no carry-over or cash equivalent.
Employee Assistance Program (EAP):
A trusted, confidential way to access professional support whenever you need it.
Our EAP provides immediate, confidential access to professional support for you and your family.
24/7 counselling by phone, video, or chat.
Available in multiple languages across all markets.
Guidance on work, family, finances, and wellbeing.
Free of charge for all employees and their dependents.
Cuckoo Wellbeing Platform:
A simple and engaging way to boost wellbeing and productivity every day.
Cuckoo encourages short, energising movement breaks that fit naturally into your workday.
It helps you build lasting healthy habits, supporting focus, energy, and overall wellbeing.
Wolt Credits
When you order home delivery through Wolt, you’ll get more than just great food you earn Wolt Credit!
Earn 15% back in Wolt Credits on every home delivery order.
Credits appear automatically after your delivery is completed.
Use them toward future orders, they apply until used or expired.
Credits are based on the amount you pay, with caps applied per order.
Global Parental Leave
At a Glance: Our Global Parental Leave policy reflects Wolt’s commitment to openness, equality, and inclusion ensuring all parents can take meaningful time with their families, no matter where they work.
Wolt tops up statutory provisions where needed to provide the equivalent of 100% pay for up to 16 weeks of paid leave.
Available to all permanent employees after 12+ months service.
Can be taken any time until your child turns 3.
Applies equally across all markets, genders, parents, and family structures.
The successful candidate's starting hourly pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
Pay Range:
4 919 zł
—
6 149 zł PLN
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
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Location: Canada; United States
Workplace: Remote
ABOUT DOCKER
Docker has been one of the most loved brands in developer tooling, trusted by more than 20 million monthly users and over 20 billion container image pulls. From solo founders to the world's largest companies, developers rely on Docker to build, share, and run their applications across our suite of products including Docker Desktop, Docker Hub, and Docker Scout.
We are a globally distributed, remote-first team building the tools that define how software gets built and delivered. As AI agents redefine software development, Docker is at the center of that shift, providing the sandboxed environments, verified images, and secure infrastructure that make autonomous workflows trustworthy by default.
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THE ROLE
As AI agents redefine software development, Docker is at the center of that shift, providing the local and cloud sandboxed environments that make interactive and autonomous agentic workflows trustworthy by default. At the heart of our trust model is the fact that user credentials and other sensitive secrets are injected at the sandbox layer and never exposed to an agent. An agent can never leak secrets it never sees. The Secrets team builds the software that makes that possible, from easy-to-use SDKs to secure cloud services. We operate at the intersection of the developer experience, enterprise governance, and security—delivering core security features that make Docker sandboxes the best way to run agents and other workloads safely. In this role, you would manage this team, owning its technical direction and delivery and being accountable for its operational excellence.
The successful candidate is a hands-on engineer at heart. They have built secure software and scale-out cloud services, and they use that experience to guide their team to sound architectural decisions and a high security bar. They think naturally about isolation and trust boundaries and understand the tradeoffs of running untrusted or semi-trusted workloads. They are skilled at growing and retaining senior individual contributors and thrive in a remote-first environment. They stay close to customers, because the gap between a strong security model and something people actually adopt is where the real work happens.
_______________________________________________________________________
RESPONSIBILITIES
- Lead a team of engineers building Docker's shared Secrets platform and own its technical direction.
- Partner closely with product management to align the team with business and product goals.
- Lead through influence across the teams that adopt the platform, making it their default way to handle credentials.
- Ensure predictable delivery and operational excellence, and own the team's on-call rotation and incident response.
- Hold a high bar for security and engineering excellence, partnering with Security on design reviews and threat models.
- Hire and retain top engineering talent.
- Facilitate communication across teams and provide status reporting for critical projects.
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QUALIFICATIONS
- 5+ years experience managing high-performing engineering teams.
- 5+ years of hands-on experience building secure software and scale-out cloud services.
- Strong grounding in security fundamentals: authentication and authorization, secret and key management, and threat modeling.
- Experience reasoning about isolation and security boundaries for untrusted or semi-trusted workloads.
- Experience building platforms, SDKs, or shared services that other teams adopt, including enterprise requirements like audit and policy.
- Strong verbal and written communication skills.
- Comfortable with a high degree of autonomy and the ability to work remotely across time zones.
_______________________________________________________________________
WHAT TO EXPECT FIRST 30 DAYS
- Understand the group and team missions.
- Meet the team along with peers across the group and the company.
- Build relationships with the teams that depend on the Secrets platform.
- Start line managing reports and building a rapport.
- Gain a high-level understanding of the Secrets platform and how it fits into the sandbox products.
- Participate in status reporting and reliability reviews.
FIRST 90 DAYS
- Work with the team to align on goals and measures of success.
- Start career discussions with reports.
- Work with the team to improve processes and remove blockers.
- Contribute technical input to roadmap and architectural decisions.
- Oversee the delivery of a change or feature.
- Start hiring for the team.
ONE YEAR OUTLOOK (FIRST YEAR)
- Drive the long-term technical direction of the platform.
- Have had a sustained, positive impact on the growth and performance of your reports.
- Have the platform adopted by multiple Docker products.
Visa sponsorship: Docker considers visa sponsorship on a case-by-case basis based on business needs.
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COMPENSATION & EQUITY
All full-time roles include equity. Final compensation is determined on factors including but not limited to experience, skills, qualifications, and location.
Canada: CA$276,050– CA$441,650 base
United States: $197,650 – $318,450 base
______________________________________________________________________
POSTING INFORMATION
- Open vacancy: This posting is for an existing open role.
- AI in hiring: Docker may use AI-assisted tools during our recruiting process.
- Interview recordings: Candidates will be invited to opt in to interview recordings to support interviewer calibration and consistent evaluations. Recordings are optional and require explicit consent.
______________________________________________________________________
PERKS & BENEFITS
- Remote-first by design – Work from your home, with offices in Seattle and Paris for connection and collaboration.
- Flexibility that fits your life – We trust you to manage your schedule while delivering great work.
- Time to recharge – Generous PTO, designated quarterly Whaleness Days, and a designated end-of-year Whaleness break.
- Home office support – Set up your workspace for comfort and success.
- Technology stipend – Equivalent to US$100 net per month to help support your work.
- Learning & development – Annual stipend for conferences, courses, certifications, and continued learning.
- Parental leave – 16 weeks of paid parental leave after six months of employment.
- Equity for all full-time employees – Share in Docker's long-term success as we continue to grow.
- Comprehensive benefits – Medical, retirement, and paid holidays vary by country.
- Docker swag – Because representing the whale never gets old.
Docker is proud to be an equal opportunity employer. We are committed to building a team that reflects a broad range of backgrounds, experiences, and perspectives. We believe diverse teams build better products, make better decisions, and better serve our global community.
#LI-REMOTE
Location: London, United Kingdom
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
The Role:
We are on a mission to revolutionise the retail e-commerce industry. We are a tech-driven company, committed to delivering innovative solutions that redefine the shopping experience for millions of customers worldwide. We are at the forefront of something massive, and we're looking for an experienced leader who can help us shape the future of retail e-commerce.
Retail (non-food Shopping) is how Deliveroo and Wolt grow beyond restaurants and grocery. As the
Head of Retail, Strategy & Operations
, you will lead the direction of Deliveroo and Wolt’s newest vertical. Reporting to the Director of Strategy & Operations, New Verticals EMEA, you will shape our approach across commercial, operations, marketing and customer experience. This role owns the strategy and operating rhythm for the business: where we play, which retailers we need in each market, whether they succeed after launch, and whether revenue and profit are on the plan.
This is an individual contributor (IC) role, meaning you won’t have any direct reports. You will set the agenda that Product, Commercial, Marketing, Operations, and country teams execute, and you will need to work cross-functionally with teams to ensure plans are delivered.
The NV Strategy & Operations team is responsible for the end-to-end strategy and performance management of New Verticals EMEA as a whole, including target-setting, goals and OKRs, and the weekly and monthly business reviews. Within that, this role owns the Retail strategy.
The role is hybrid in London, with 3 days per week in the office and potential for quarterly travel to offices in the US and EMEA as required.
Responsibilities:
Define our future strategy for Retail, including "where we play" and "how we win" to grow revenue and drive customer acquisition.
Identify future elements of our customer and partner value proposition and the required capabilities to deliver them in collaboration with the NV tech teams, and lead deployment of these across EMEA.
Establish a roadmap to becoming the preferred delivery provider for our Retail partners. Develop an understanding of Retail partner needs and advocate for them across teams.
Ensure detailed implementation plans are developed across markets and teams, with a strong follow-up on execution through robust tracking and issue resolution.
Lead delivery of revenue growth by identifying partner growth levers for Retail and supporting local teams to deploy them across their partner portfolios.
Manage the P&L and all financial investments to realise or exceed our annual financial goals. Set annual plans including resource allocation, budgets and market targets for the EMEA portfolio.
Lead performance management and forecasting routines to ensure in-year delivery and course-correction to meet revenue and profit targets.
Support negotiations with the largest partners and ensure teams approach all negotiations following our Retail commercial framework regarding rate structure and return on investment.
Ensure that local teams can build joint business plans with the most important Retail partners. Collaborate with the global Merchant organisation on the partners with an international footprint.
Create a compelling vision with a sense of unity and a desire to perform together. Provide reporting, best-practice guides, playbooks and training so teams can run the plan effectively.
Foster collaboration throughout the organisation, understanding the benefit and importance of central / local collaboration.
Leadership Capabilities & Behaviours:
Performance-focused:
A drive to understand what happened, why it happened and what to do next. Owns a recurring operating rhythm with fixed deadlines, holds a high bar for accuracy, and sets escalation routes when goals are off track.
Structured:
Brings structure to recurring processes and complex problems. Manages multiple workstreams across regions and follows actions through to closure.
Influential and collaborative:
Builds trust with stakeholders and functional leads. Challenges assumptions and pushes for clear decisions and owners, even when data is incomplete. Adapts their style to the audience and is a trusted advisor to senior partners and teams.
Commercial and analytical:
Connects customer, operational and financial metrics to explain performance. Understands the trade-offs between growth and profitability.
Solution finding and strategy:
Identifies commercial opportunities and issues in complex situations, and turns them into clear commercial choices
.
Thought-leadership:
Uses data and insight from across the market to shape a clear vision for the future that is recognised internally and externally as industry leading.
Change Management:
Role-models a continuous improvement mindset that embraces change and deploys best-practice approaches to win hearts and minds, so changes embed in the organisation.
Community-Building:
A team player who readily collaborates across teams and will sponsor or lead programmes that inspire an engaged, diverse, winning organisation.
Experience & Skills:
Demonstrated track record in strategy consulting or similar (ideally 4-6 years of experience).
Experience in grocery, retail or quick commerce is preferred.
Highly analytical mindset with strong modelling skills, and the ability to break down large data sets and turn them into actionable insights. Comfortable with P&L metrics.
Experience running performance management processes, such as business reviews, KPI reporting and plan tracking, for senior audiences.
Strong problem-solving skills, including identifying root causes, assessing risks and impacts, and determining effective solutions.
Strong stakeholder management skills, with experience working with regional and functional teams inside complex, matrixed organisations.
Strong written and verbal communication, including concise, numbers-led commentary for senior leadership.
Key questions the role supports:
What is our strategy for growing non-food retail across EMEA?
How do we win in retail quick commerce, and what is our value proposition?
Which product features and capabilities do we need to succeed?
Which hero retailers do we need to onboard in each market?
How do we make those retailers successful after launch?
Which consumer missions and moments are we relevant to?
How are we pacing against the long-term plan, and what is driving performance?
Key interfaces:
NV EMEA leadership, and other cross-functional senior stakeholders
NV functional leads (Product, Commercial, Marketing and Operations, at regional and global level)
US DoorDash Global Retail teams (S&O, Product, Commercial, Finance)
Regional General Managers (RGMs) and their regional and country commercial teams across Deliveroo & Wolt markets.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
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Location: Москва
Workplace: гибкий
Мы развиваем внутреннюю платформу, которая упрощает разработку, запуск и эксплуатацию сервисов в масштабной распределённой инфраструктуре. Наша команда создаёт собственные инфраструктурные решения, которыми пользуются другие инженерные команды компании:
ServiceMesh — платформа управления межсервисным взаимодействием на базе Envoy и Consul, обеспечивающая маршрутизацию трафика, балансировку нагрузки, отказоустойчивость и наблюдаемость
ServiceHost — система декларативного управления обработкой запросов с помощью графов взаимодействия микросервисов
Инструменты автоматизированной диагностики — решения для анализа инцидентов и поиска первопричин проблем в распределённых системах
Другие платформенные инструменты — решения для управления инфраструктурой, повышения надёжности сервисов и улучшения Developer Experience
Мы ищем сильного backend-разработчика, которому интересно создавать инфраструктурные продукты, решать нетривиальные задачи в распределённых системах и влиять на работу большого количества сервисов.
Задачи
Разрабатывать и развивать компоненты внутренней платформы: ServiceMesh, ServiceHost и инструменты автоматизации эксплуатации
Проектировать и реализовывать высоконагруженные, отказоустойчивые сервисы и инфраструктурные компоненты
Развивать механизмы управления межсервисным взаимодействием: балансировку нагрузки, маршрутизацию, retry, failover и circuit breaking
Развивать декларативное управление обработкой запросов, механизмы исполнения графов взаимодействия микросервисов и обеспечения их отказоустойчивости
Разрабатывать инструменты для диагностики инцидентов, анализа поведения распределённых систем и автоматизации поиска первопричин проблем
Улучшать производительность, масштабируемость и надёжность платформенных решений
Разрабатывать API и интеграции с существующей инфраструктурой
Участвовать в проектировании архитектуры новых компонентов, обсуждении технических решений и code review
Взаимодействовать с командами разработки и эксплуатации, помогая решать сложные инфраструктурные задачи
Требования
Опыт коммерческой backend-разработки от четырёх лет
Уверенное владение Go или C++, понимание принципов разработки производительных серверных приложений
Хорошее понимание устройства распределённых систем, принципов их масштабирования и обеспечения отказоустойчивости
Знание сетевого взаимодействия: TCP/IP, HTTP, gRPC, балансировка нагрузки, таймауты и повторные запросы
Опыт разработки многопоточных или асинхронных приложений
Уверенные навыки работы с Linux, понимание процессов, сетевого стека и механизмов управления ресурсами
Опыт проектирования API и взаимодействия между сервисами
Умение разбираться в сложных технических проблемах, анализировать производительность и находить причины сбоев
Самостоятельность в принятии технических решений и ответственность за результат
Будет плюсом
Опыт разработки инфраструктурных платформ, Service Mesh, систем оркестрации или Service Discovery
Знакомство с Envoy, Consul, xDS и принципами работы прокси-серверов
Опыт работы с облачными платформами и системами оркестрации сервисов, понимание принципов управления размещением, масштабированием и жизненным циклом приложений
Понимание механизмов load balancing, health checking, circuit breaking и traffic management
Опыт разработки control plane / data plane компонентов
Опыт работы с Prometheus, Grafana, OpenTelemetry и инструментами распределённой трассировки
Опыт профилирования и оптимизации производительности приложений
Интерес к автоматизации эксплуатации, диагностике инцидентов и применению AI/LLM для решения инфраструктурных задач
Что делает задачи интересными:
Работа с инфраструктурой, от которой зависит большое количество production-сервисов
Возможность разрабатывать собственные платформенные решения, а не только интегрировать готовые инструменты
Сложные инженерные задачи на пересечении backend-разработки, сетевого взаимодействия и распределённых систем
Возможность влиять на архитектуру, производительность и надёжность сервисов в масштабах компании
Работа над инструментами, которые непосредственно улучшают опыт разработки и эксплуатации для других инженерных команд
Location: Remote - Colombia ; Remote - Costa Rica ; Remote - Mexico
Technical Support Engineer I
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands.
About the Role
This role combines foundational curiosity with growing technical expertise to resolve complex customer issues involving Backblaze products and 3rd party integrations. The Technical Support Engineer demonstrates initiative, analytical detail, and a commitment to professional communication while taking action on technical issues ranging from individuals and small businesses up to Enterprise customers.
What You’ll Do
Handle and resolve customer issues, driving issues to resolution, and acting as an ambassador of Backblaze and its products.
Communicate directly with customers via video/phone call for information gathering and troubleshooting needs, utilizing call control and de-escalation skills.
Manage escalations received from the account administration team and other groups.
Provide Silent Install Troubleshooting for the Backblaze Backup Client and Silent Installer/Enterprise Deployment Support.
Troubleshoot a variety of integrations.
Act as a technical resource to the CSM and other sales teams.
Conduct detailed investigation of reported “Bugs” to provide Quality Assurance (QA) a detailed report, including QA Data Collection (Error logs, Behavior patterns, OS specifics, Application version).
Review support tickets for potential trends/issues, focusing on integrations, and providing trend reporting to Leadership/Management.
Expand and contribute to documentation, including Log and error Confluence KB expansion, and communicating updates to the Technical Writing team for public-facing KB Articles.
Provide Integration Training to the team via “Get Familiar With” meetings.
Track issues using task management systems like JIRA.
Monitor Backblaze infrastructure outages and alerts (Sev-1 through Sev-4).
Utilize advanced technical knowledge of Backblaze Products (Backup/B2/S3) and network protocols (TCP/IP, UDP, DNS, HTTPS, Telnet/MTR(ICMP)).
Implement processes to escalate issues and work cross-functionally with other teams (Operations, SRE, TAMS, Engineering, NetEng).
The Right Fit
Experience in customer-facing technical support.
Foundational understanding and competency with Linux, MacOS, and Windows operating systems, including text shells (Bash, Terminal, CMD, PowerShell).
Competence and familiarity with technical concepts involving networking and filesystems.
Familiarity with task tracking and management systems (ticketing, JIRA, Salesforce).
Ability to learn new technologies quickly and a drive for personal development.
Experience with API usage and Python familiarity (installation and use).
Comfortable with AI Agents and Tools to enhance productivity.
Minimum 2-3 years of experience.
Nice to Have
Expertise/experience with text shells (PowerShell, Bash, and Terminal).
Scripting and automation experience or familiarity.
Backblaze Backup troubleshooting expertise, including error codes, Bztransmit errors, and installation errors.
Networking troubleshooting experience, including knowledge of CORS, TCP/IP, TLS, and HTTPS.
General knowledge of internet protocols, computing, data collection, and analysis.
Familiarity with data visualization tools (OpenSearch and Grafana).
At this point, we hope you’re feeling excited about the job description you’re reading. Even if you don’t meet every requirement, we still encourage you to apply. Learning, developing, and growing are key parts of our culture. We’re eager to meet people who believe in our mission and can contribute to our team in various ways. We want people to feel comfortable expressing their true selves and to come, stay, and do their best work here.
At Backblaze, we value being fair and good to our customers, partners, and employees. That’s why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer.
To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
Location: Bulgaria; Poland; Serbia; Czechia; Georgia
#ThriveatMMDSmart
Would you like to build a career in a leading multinational IT company?
We are seeking a Product Owner to join our growing product team.
You’ll collaborate closely with technical teams, product designers, and stakeholders, taking ownership of product functionality from concept to launch and ongoing optimization. This is a hands-on position where you will play a key role in translating business needs into actionable solutions that support scalability and efficiency.
Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.
Requirements
What will you do at MMDSmart?
Drive all processes related to product definition, development, and launch.
Collaborate closely with the Product Manager to align on the product vision and core functionalities, and ensure they are communicated throughout the product development lifecycle.
Work with internal and stakeholders to define product features based on customer needs, provide regular progress updates, and present outcomes.
Manage the product backlog: break down high-level features into user stories and tasks, define clear acceptance criteria, and prioritize effectively.
Support development teams during iterations by clarifying requirements and adjusting priorities to maximize business value.
Monitor product progress at every stage and proactively identify and mitigate risks.
You are a perfect match if you have:
3+ years of experience as a Product Owner, Product/Project Manager, or Business Analyst in an Agile environment.
Experience in B2B product management (CRM, BSS, OMS) is a strong advantage.
Solid understanding and hands-on experience with Agile methodologies.
Technically proficient: able to grasp high-level architecture and technical concepts.
Previous experience in a software development company, ideally with a focus on web applications.
Upper-intermediate or higher level of English (spoken and written).
Strong analytical and problem-solving capabilities.
Excellent communication and presentation skills.
What you need to succeed:
Analytical person who can control the details but still see the full picture;
Organized and formal so that communication will always be clear, and everyone are harnessed;
Learning and continuous improvement in nature;
Excellent communication and presentation skills (grouped into soft skills for effective stakeholder engagement, as well as technical skills, such as data-driven decision-making);
Diplomatic and pragmatic - works with many stakeholders and drives for the optimal result;
Planning and visualization skills.
Benefits
Why do talents choose and stay at MMDSmart?
Embrace the opportunity to work in a company that cares about:
Your Wellness:
Access to mental health programs, comprehensive medical insurance, and a sports card*.
Your Happiness:
Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
Your Development:
Benefit from free educational events & courses, and English classes with native speakers.
Your Career:
Focus on your professional development in a supportive environment.
Work-Life Balance:
Choose your working format - remote, office-based, or hybrid and engage in team-building activities.
Think this role's got your name on it? Go ahead and apply, we'd love to see what you've got!
Equal-Opportunity Employment
We are an equal opportunity employer committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
*Medical Insurance and Sport Card perks are available for employees located in Bulgaria.
Location: Belgrade, Remote/Serbia
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Yerevan, Remote/Yerevan
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Tbilisi, Remote/Tbilisi
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Poland, Remote/Poland
Workplace: remote
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Belgrade, Remote
Workplace: remote
Tabby
creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
ServiceDesk
is the L1 layer between frontline support and engineering. Frontline agents escalate complex customer cases to us; we resolve them or route them to the right engineering team, and we own the whole path a ticket takes: from intake and classification to SLA, escalation and closure. We build our own tools for it: an in-house analytics platform, automations in CRM and Jira, and AI-assisted handling of tickets. You will help us make that path faster, clearer and easier to measure.
Key Responsibilities:
Own and improve the ticket flow between CRM and Jira: statuses, routing, escalation rules between L1, L2 and engineering teams;
Keep ticket classification and SLA targets accurate (issue types, categories, responsible teams) and fix gaps in the data;
Find where tickets get stuck, bounce back or breach SLA, and turn findings into process changes or clear tasks for engineering;
Work with frontline and engineering teams on intake quality: what a good escalation looks like and how to give feedback;
Automate routine steps in CRM procedures and Jira (automation rules, scripts);
Contribute to our internal tools and services (TypeScript / Node.js, Go): features, fixes and integrations, through merge requests and code review;
Help roll out and check AI-assisted ticket handling: what it gets right, where it fails, what to change;
Measure the effect of every change with data, and report it in a clear, short form;
Prepare and maintain documentation and playbooks for L1 and L2.
What you’ll bring:
2+ years in technical support, support operations or a similar role with tiered support (L1/L2/L3) and SLAs;
Solid experience with Jira: workflows, JQL, automation rules, dashboards;
Experience with a CRM or helpdesk system (ticket lifecycle, queues, routing);
SQL for your own analysis: joins, aggregations, working with large tables;
Working with logs and monitoring tools to investigate issues (Datadog, Grafana, Kibana);
Hands-on coding in at least one of: TypeScript / JavaScript, Go, Python (Google Apps Script counts for automation);
Working with Git, merge requests and code review;
Understanding of HTTP, REST APIs and webhooks;
Process thinking: you can map a flow, spot the weak step and change it without breaking the rest;
Clear writing in English (B2): instructions, task descriptions, short reports;
Ownership and autonomy: you drive a change to the end, including agreeing it with other teams.
Nice to have:
Production experience with Node.js / TypeScript or Go services, and Postgres;
Jira administration, Jira Service Management or Assets;
Understanding of ITIL processes;
Google Cloud and BigQuery;
Experience with LLM tools or agents in support: prompts, evaluation, guardrails;
Experience at a fintech company and/or a startup.
What we offer:
Full-time B2B contract
Fully remote setup
Up to 20% tax allowance
22 paid leave days annually
Stock options (ESOP) in a fast-scaling, pre-IPO company
Flexi benefits you can use for wellness, travel, or learning
Work alongside a high-performing, international engineering team in a global fintech unicorn
Location: Cardiff, London or Remote (UK)
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London/Cardiff/UK Remote | 💰£41,300-52,250 + equity + Incentive Awards tied to your performance +
Benefits
✨
Our VAIB team⭐
Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind.
🔑You’ll play a key role by...
As External Partnerships & Engagement Manager, you will strategically manage a portfolio of VAIB partnerships that bring vital specialist expertise and enhanced support to Monzo's most vulnerable customers. You will proactively identify new partnership opportunities while leveraging data and customer feedback to continuously monitor and maximize the value of your existing relationships. Ultimately, you will collaborate with cross-functional teams to translate this external insight and lived experience into tangible, practical improvements across our products, services, and customer journeys.
Manage Partnership Lifecycles:
Own the end-to-end portfolio of VAIB external partnerships, from identifying strategic opportunities to onboarding, ongoing relationship management, and appropriate exits.
Drive Data-Led Impact:
Continuously evaluate partnership performance using data and operational feedback, clearly reporting successes and confidently acting to strengthen or stop underperforming relationships.
Oversee Governance and Risk:
Partner with Supplier Operations to conduct robust due diligence, ensuring all external relationships strictly adhere to Monzo’s risk, governance, and regulatory expectations.
Translate Insights into Action:
Leverage specialist partner knowledge to identify opportunities and drive tangible improvements across vulnerable customer journeys, products, and support strategies.
Lead Lived-Experience Research:
Own the Signposting Standard and collaborate with the Research team to capture lived experiences, turning best-practice insights into clear cross-functional recommendations.
Deliver Community Engagement:
Plan external awareness campaigns, host expert listening sessions, and collaborate with Public Policy and Communications to amplify Monzo's impact and support media activity.
🤩 We’d love to hear from you if…
You have a deep understanding of VAIB principles and the barriers vulnerable customers face, driven by a strong commitment to improving customer outcomes through meaningful external collaboration.
You have proven experience managing external relationships, going beyond relationship-building to set clear objectives, build trust, and hold both internal and external stakeholders accountable for delivering measurable benefits.
You have experience evaluating partnership effectiveness using data and customer feedback, and are highly skilled at translating external expertise and lived experiences into practical, actionable recommendations for teams across Monzo.
You have a strong grasp of due diligence and risk management, ensuring all external partnerships are supported by rigorous governance and robust, accurate documentation.
You are a highly organised problem-solver capable of managing multiple competing priorities, confidently navigating challenging stakeholder conversations, and proactively course-correcting when partnerships fail to deliver their intended value.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌 What’s in it for you
💰 £41,300-52,250 ➕Incentive Awards tied to your performance.
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more!
Read our full list of benefits
.
🌈
The application journey has 3 key steps
Recruiter call (25 minutes)
Values & Behaviours Interview (60 minutes)
Role Specific Interview (60 minutes)
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-REMOTE
#LI-CB4
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: Cardiff, London or Remote (UK)
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍London/Cardiff/UK Remote | 💰£51,200-64,700 + equity + Incentive Awards tied to your performance +
Benefits
✨
Our VAIB team⭐
Making money work for everyone is what we do at Monzo, but it only counts if it works for the people who need support the most. Our Vulnerability, Accessibility, Inclusion and Bereavements (VAIB) team is dedicated to breaking down barriers across the bank. We make sure that whether a customer is vulnerable, disabled, excluded, or experiencing a bereavement, they get a product and a service that is empathetic, accessible, and built entirely with them in mind.
🔑You’ll play a key role by…
As VAIB Strategy Manager at Monzo, you will lead and develop a high-performing team of Strategy Analysts dedicated to improving vulnerability, accessibility, inclusion, and bereavement outcomes. You will act as the bridge between overarching strategy and execution, translating business priorities into data-driven programs that deliver exceptional customer experiences. By collaborating closely with cross-functional stakeholders, you will ensure VAIB considerations are deeply embedded into all products and services while maintaining strict regulatory compliance and governance. Ultimately, you will balance empathetic people leadership with rigorous operational discipline to continuously identify emerging opportunities and drive meaningful change for our customers.
Lead and Develop Talent:
Coach and build a high-performing, engaged team of Strategy Analysts, driving recruitment, knowledge-sharing, and a culture of accountability that aligns with Monzo’s core values.
Drive Strategy and Delivery:
Translate VAIB priorities into clear, actionable projects and oversee the implementation of customer-centric treatment strategies, expertly balancing team capacity with strategic and regulatory demands.
Leverage Data for Improvement:
Monitor customer journeys and performance metrics, utilizing both quantitative and qualitative insights to identify emerging trends, resolve gaps, and make evidence-led recommendations with Strategy Leads.
Champion Cross-Functional Collaboration:
Partner seamlessly across Operations, Product, Risk, Data, and Engineering to ensure VAIB considerations are deeply embedded into wider business initiatives and customer touchpoints.
Manage Risk and Governance:
Work closely with Risk and Compliance partners to design, document, and operate robust controls, ensuring all team activities strictly adhere to internal governance and external regulatory expectations.
Resolve Complex Escalations:
Act as the primary escalation point for complex customer, operational, or regulatory issues, guiding the team through ambiguity to reach appropriate and proportionate outcomes.
Lead Through Change:
Own and cascade crucial business communications and leadership updates, effectively supporting stakeholders through process changes while identifying emerging opportunities for continuous improvement.
🤩 We’d love to hear from you if…
You have deep subject matter expertise in vulnerability, accessibility, inclusion, and bereavement (VAIB), applying key legal and industry standards (e.g., Consumer Duty, Equality Act, WCAG) to proactively reduce barriers and champion exceptional customer outcomes.
You are a values-driven leader with a proven track record of building motivated, high-performing teams through coaching, clear feedback, and a strong commitment to continuous professional development for both yourself and your team.
You are highly organised and adaptable, with the ability to manage competing priorities, allocate team capacity, and translate strategic goals into structured programs of work that are successfully delivered and monitored.
You can interpret customer insights and operational data to make evidence-based recommendations and sound decisions, particularly when navigating complex or ambiguous regulatory and operational challenges.
You have a strong grasp of risk, governance, and control environments, paired with excellent communication skills to influence stakeholders, manage formal actions, and confidently guide your team through organisational change.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌 What’s in it for you
💰 £51,200-64,700 + equity + Incentive Awards tied to your performance
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more!
Read our full list of benefits
.
🌈
The application journey has 3 key steps
Recruiter call (25 minutes)
Values & Behaviours Interview (60 minutes)
Role Specific Interview (60 minutes)
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-REMOTE
#LI-CB4
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Moldova
Austin, TX, Chicago, IL, Los Angeles, CA, Seattle, WA, Boston, MA, Philadelphia, PA, New York Metro, New Jersey, Washington DC
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