Location: Sofia, Bulgaria
Workplace: hybrid
David Kennedy Recruitment is searching for a
German
speaking
Sales Development Representative
, to join our client's team in Sofia, Bulgaria.
Position:
Sales Development Representative
Location: Sofia, Bulgaria
Work model: On site
Employment type: Full-time
Remuneration: Base salary + bonus
About the role:
In this role, you will be responsible for driving revenue by promoting advertising and promotional solutions to merchants, including restaurants, retail stores, and food shops. You will build strong relationships with clients, understand their business goals, and recommend tailored advertising strategies that increase visibility, customer engagement, and sales on the platform.
Working in a dynamic and fast-growing environment, you will consult with merchants on how to maximize the value of digital advertising and promotional campaigns. By combining strong communication skills with a data-driven approach, you will help clients improve campaign performance while with
DUTIES AND RESPONSIBILITIES:
Understand merchant business needs and recommend the most effective advertising and promotional solutions on the platform
Manage merchant relationships and oversee advertising campaigns to ensure successful execution and performance
Provide proactive assistance and strategic recommendations that drive increased sales and customer satisfaction
Assess merchant challenges and deliver the most suitable advertising and promotional solutions available
Develop and execute sales strategies to achieve weekly, monthly, and quarterly revenue targets
Educate merchants on the value and impact of advertising and promotional campaigns to maximize client revenue
Monitor campaign performance using dashboards and analytics to identify optimization opportunities
Drive new sales opportunities through proactive outreach, including calls and emails.
REQUIREMENTS:
Native or fluent German speaker (C1) with C1-level English
both oral and written
2–4 years of relevant professional experience in sales, advertising, or a related field
Degree in Business Operations, Business Administration, Business Communication, Computer Science, or a related discipline
Experience working with advertising agencies, pre-sales environments, or outbound sales including cold calling
Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) or Google Workspace (Sheets, Docs, Slides)
Analytical mindset with strong decision-making capabilities
Excellent teamwork, collaboration, and communication skills.
OFFER:
Additional health insurance supporting your overall well-being
Access to a mental health support program
MultiSport card for fitness and wellness activities
Access to a company library with 50+ hours of professional sales training videos
Company-provided work computer.
Location: Porto, Portugal
Workplace: none
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard
Polish
speaking
Operations Customer Expert
for their Porto offices.
Position:
Operations Customer Expert
Location: Porto, Portugal
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Assist customers via phone, email, and chat with inquiries related to products
Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs
Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction
Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up
Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution
Collaborate with internal teams to deliver efficient and effective solutions to customer issues
Perform regular customer service tasks, including updating and maintaining the customer database
Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement
Manage customer complaints and oversee the returns process, ensuring compliance with company policies.
REQUIREMENTS:
Native/fluent in Polish (C1), both verbal and written. Fluent in English (minimum B2 level)
Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
Proficiency in using email, phone systems, and other customer service tools; experience with CRM software is a plus
Strong organizational skills to manage multiple customer requests and document conversations accurately.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential
Fully paid training on the company and products
Opportunity to work in a supportive environment focused on growth and skill development
Relocation support.
Location: A Coruña, Spain; Aachen, Germany; Aalborg, Denmark; Aarhus, Denmark; Aberdeen, United Kingdom; Abovyan, Armenia; Aix-en-Provence, France; Alanya, Türkiye; Algarve, Portugal; Alicante, Spain; Almería, Spain; Amsterdam, Netherlands; Amstetten, Austria; Angers, France; Antalya, Türkiye; Antwerp, Belgium; Athens, Greece; Avignon, France; Ayia Napa, Cyprus; Barcelona, Spain; Bari, Italy; Benalmádena, Spain; Bergen, Norway; Berlin, Germany; Bern, Switzerland; Bologna, Italy; Bordeaux, France; Braga, Portugal; Brno, Czechia; Bruges, Belgium; Brussels, Belgium; Bucharest, Romania; Budapest, Hungary; Cascais, Portugal; Cluj-Napoca, Romania; Cologne, Germany; Coimbra, Portugal; Copenhagen, Denmark; Córdoba, Argentina; Cork, Ireland; Dublin, Ireland; Dubrovnik, Croatia; Düsseldorf, Germany; Eberstalzell, Austria; Eisenstadt, Austria; Eindhoven, Netherlands; Essen, Germany; Florence, Italy; Frankfurt, Germany; Freiburg, Germany; Galle, Sri Lanka; Galway, Ireland; Gdańsk, Poland; Geneva, Switzerland; Ghent, Belgium; Gibraltar; Girona, Spain; Gothenburg, Sweden; Graz, Austria; Hamburg, Germany; Hanover, Germany; Helsinki, Finland; Île-de-France, France; Innsbruck, Austria; Kraków, Poland; Kranj, Slovenia; Larnaca, Cyprus; Leibnitz, Austria; Leipzig, Germany; Leon, Mexico; Liepāja, Latvia; Limassol, Cyprus; Limbourg, Belgium; Limerick, Ireland; Lisbon, Portugal; Ljubljana, Slovenia; Łódź, Poland; Lyon, France; Maastricht, Netherlands; Madrid, Spain; Málaga, Spain; Balearic Islands, Spain; Marbella, Spain; Maribor, Slovenia; Marseille, France; Montpellier, France; Montevideo, Uruguay; Murcia, Spain; Oslo, Norway; Osnabrück, Germany; Pilsen, Czechia; Piran, Slovenia; Pljevlja, Montenegro; Plovdiv, Bulgaria; Porto, Portugal; Poznań, Poland; Prague, Czechia; Prešov, Slovakia; Ptujska gora, Slovenia; Pula, Croatia; Riga, Latvia; Rome, Italy; Rotterdam, Netherlands; Saint-Tropez, France; Salzburg, Austria; Sardinia, Italy; Seville, Spain; Siena, Italy; Sintra, Portugal; Sofia, Bulgaria; Split, Croatia; Stockholm, Sweden; Stuttgart, Germany; Tal-Pietà, Malta; Tarragona, Spain; Thessaloniki, Greece; Toulouse, France; Torremolinos, Spain; Utrecht, Netherlands; Valencia, Spain; Venice, Italy; Verona, Italy; Vienna, Austria; Vila Nova de Gaia, Portugal; Warsaw, Poland; Wrocław, Poland; Würzburg, Germany; Wörgl, Austria; Zürich, Switzerland
Workplace: fully
Hey there! David Kennedy Recruitment is on the lookout for an amazing Freelance Recruitment Partner to join our team. If you're a true hunter and love connecting talented individuals with our clients needs we want to hear from you! This freelance role offers either a commission-based structure or fixed term arrangement (SLA).
Position: Freelance Recruiters
· Location: Remote, Europe
· Employment type: Freelance - able to invoice (SLA)
· Remuneration: Commission per placed candidates
About DKR
Founded in 2018, David Kennedy Recruitment (DKR) is a global recruitment business specialising in multilingual, high-volume and hard-to-fill specialist positions.
With a network of 150+ recruitment partners across 40+ countries and 32+ languages, DKR connects international businesses with talent worldwide.
Our core recruitment areas include:
· BPO & Customer Experience: Customer Support, Team Leaders, QA, Trainers and Operations.
· iGaming & Live Casino: Game Presenters, CRM, Affiliates, VIP and Management.
· Forex & FinTech: Business Development, Sales, Retention, Compliance and Payments.
· AI & Technology: LLM Engineers, Software Developers, Cybersecurity, DevOps and SaaS.
· Legal & Compliance: Legal Counsel, Risk, AML and senior regulatory professionals.
· Executive Search: Country Managers, Directors and senior leadership.
Responsibilities
Dive into various channels of your choice like job boards, social media, and networking to find and attract top-notch candidates
Conduct interviews, assess qualifications, and determine the perfect fit for specific job roles
Work closely with our Service Delivery Manager and Managing Director to make the recruitment processes run smoothly for our candidates
Keep a steady pipeline of talented candidates for future opportunities and build lasting relationships with them
Coordinate interviews between candidates and hiring managers like a pro
Keep candidate profiles in our ATS well-described and updated for future reference
Requirements
Proficient in English (spoken and written) - this is a must!
It is essential to be able to take on roles and source candidates for various industries across the world
Previous experience recruiting internationally and flexibility with roles
Stellar communication and people skills
Ability to juggle multiple recruitment projects and work independently
Great time management, responsiveness and organizational abilities
Knowledge of recruitment best practices and sourcing techniques is nice to have
Familiarity with applicant tracking systems (ATS) and recruitment software is a bonus
BENEFITS:
Enjoy a competitive always-on-time commission-based compensation structure
Embrace the freedom and flexibility of fully remote work from anywhere in the world and managing your own schedule
Dive into various industries and work with diverse, mainly white-collar clients
Join a collaborative and supportive team environment
Enjoy the smoothness, fairness and clarity of collaboration with David Kennedy Recruitment
Location: Athens, Greece
Workplace: hybrid
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a
German
speaking
Inside Sales Representative
for their office in Athens, Greece.
Position: Inside Sales Representative
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES & RESPONSIBILITIES:
Achieve individual revenue targets by selling renewals, products, and services while identifying upsell opportunities
Manage and grow a dedicated portfolio of existing clients within an assigned territory
Provide accurate weekly, monthly, and quarterly sales forecasts
Develop strong product and technical knowledge to assess customer needs and deliver tailored solutions
Proactively promote products and services to drive customer retention and expansion
Guide customers through onboarding and encourage long-term product adoption
Use data insights to identify at-risk accounts and growth opportunities
Address customer concerns and remove obstacles impacting satisfaction and usage
Handle objections effectively to retain customers and secure new business
Manage a high volume of phone and email interactions daily
Build strong relationships with internal teams and external stakeholders.
REQUIREMENTS:
Native or near-native level in German, with fluency in English (minimum B2 level)
Proven experience achieving individual or team sales targets
Strong communication skills in fast-paced, customer-focused environments
Ability to quickly learn and leverage new tools, technology, and data
Strong problem-solving and negotiation skills
High proficiency in Microsoft Office tools
Confidence in cold calling and engaging new customers.
BENEFITS:
Private health and life insurance including dental and eye care
Access to corporate gym facilities
Daily performance allowances based on office or hybrid presence
Performance-based bonuses and additional incentive programs
Structured onboarding and training support
And many others!!!
Location: Athens, Greece; Thessaloniki, Greece; Patras, Greece; Heraklion, Greece; Larissa, Greece
Workplace: fully
🇬🇷 Freelance Recruitment Partner – Greece (Remote)
Earn up to 40% Commission on Every Placement
David Kennedy Recruitment (DKR) is expanding across Greece and we're looking for ambitious, well-connected Recruitment Partners who know how to find, engage and deliver exceptional talent.
With
hundreds of live vacancies globally
and clients ranging from iGaming, Tech, BPO, Sales, Customer Experience and Operations, you'll never be short of opportunities to work on.
Whether you're an experienced recruiter, sourcing specialist or independent consultant looking to maximise your earnings, we'd love to speak with you.
Position
Freelance Recruitment Partner
📍 Greece (Remote)
💼 Freelance / Contractor (invoice required)
💰 Up to
40% commission
on successful placements
🌍 Access to
500+ live vacancies globally
What You'll Be Doing
✅ Source and engage high-quality candidates through LinkedIn, job boards, networking and other channels
✅ Screen, interview and qualify candidates against client requirements
✅ Partner closely with our Service Delivery Team and Managing Director to deliver outstanding recruitment solutions
✅ Build and maintain talent pipelines across multiple sectors
✅ Coordinate interviews and manage candidate communication throughout the process
✅ Keep candidate information organised and updated within our ATS
✅ Develop long-term relationships with candidates and become their trusted career partner
What We're Looking For
✔ Fluent English (written and spoken)
✔ Strong knowledge of the Greek talent market
✔ Ability to source and recruit candidates within Greece
✔ Previous recruitment or talent sourcing experience
✔ Experience recruiting internationally is highly advantageous
✔ Self-motivated, organised and able to work independently
✔ Excellent communication and relationship-building skills
✔ Responsive, proactive and delivery-focused mindset
✔ ATS and recruitment technology experience is a plus
Why Join DKR?
🚀 Access to
500+ active vacancies
across Europe, LATAM, MENA and APAC
💰 Earn
up to 40% commission
on every successful placement
🌍 Fully remote with complete flexibility
🤝 Work alongside one of the fastest-growing recruitment ecosystems in the industry
📈 Opportunity to scale your earnings with no cap on success
⚡ Fast-moving, supportive and transparent environment
💚 Commission paid promptly and collaboration handled professionally from start to finish
If you're based in Greece and have the ability to identify, engage and deliver great talent, let's talk.
Location: Athens, Greece
Workplace: hybrid
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a
German
speaking
Customer Advisor
for their office in Athens, Greece.
Position:
Customer Advisor
Location: Athens, Greece
Work model: On-site
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Manage incoming and outgoing calls, chats, and emails in a timely and professional manner
Deliver a consistently high-quality customer experience with a strong focus on satisfaction
Build and maintain trusted relationships through open, clear, and interactive communication
Provide accurate, complete, and up-to-date information using the appropriate tools and processes
Achieve individual and team customer service targets, including call-handling KPIs
Maintain detailed records of customer interactions, manage customer accounts, and file documentation
Adhere strictly to communication procedures, guidelines, and data protection policies when handling personal information.
REQUIREMENTS:
Native/fluent in
German
both verbal and written (C1 level). Fluent in English (minimum B2+ level)
Strong computer literacy and confidence using multiple systems
Proven contact-handling skills with excellent active listening abilities
Clear and professional written communication skills for email handling
Customer-focused mindset with a strong understanding of sensitive data handling
Excellent verbal communication skills
Ability to multitask, prioritize effectively, and manage time in a fast-paced environment.
BENEFITS:
Private life and health insurance
Free access to the corporate gym facilities
Fixed working hours of your choice for mothers with children up to 2 years of age
Relocation support
And many others!
Location: Athens, Greece
Workplace: hybrid
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a
German
speaking
Customer Advisor
for their office in Athens, Greece.
Position:
Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Manage incoming customer calls and inquiries efficiently
Identify and assess customer needs to ensure high levels of satisfaction
Build strong, sustainable relationships through open and interactive communication
Provide accurate and complete information using the appropriate tools and systems
Meet individual and team performance targets, including case handling quotas
Maintain clear records of customer interactions, accounts, and documentation
Follow established communication procedures, guidelines, and policies.
REQUIREMENTS:
Native/fluent in
German
both verbal and written (C2 level). Fluent in English (minimum C1+ level)
Strong customer orientation with a commitment to delivering excellent service.
Proven contact handling and customer communication skills.
Excellent verbal communication skills, including active listening and adaptability to different personalities.
Strong PC skills and general computer literacy.
Fast learner with strong comprehension abilities.
Good MS Office skills are an advantage.
Ability to multitask, prioritize, and manage time effectively.
Team-oriented mindset with the ability to collaborate effectively.
Previous experience in customer support or client service is a plus.
BENEFITS:
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Location: Athens, Greece
Workplace: hybrid
David Kennedy Recruitment
is working with a leading Outsourcing/BPO company that is looking to recruit a
Dutch
speaking
Customer Advisor
for their office in
Athens, Greece
.
Position:
Customer Advisor
Location: Athens, Greece
Work model: Hybrid
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle transactions and payment-related inquiries, including refunds, manual charges, and payment tracking
Onboard new B2B customers and support them throughout the initial setup process
Maintain and update merchant information accurately within internal databases.
REQUIREMENTS:
Native/fluent in
Dutch
both verbal and written (C2 level). Fluent in English (minimum C1+ level)
Proficiency in MS Office and strong overall PC handling skills
Strong analytical mindset with the ability to manage complex financial inquiries
Excellent written and verbal communication skills
Fast learner with strong numerical and data-handling abilities
Problem-solving oriented with a proactive approach
Team player who is comfortable multitasking and working toward targets
Confident working across multiple systems and software tools.
BENEFITS:
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives.
Location: Braga, Portugal
Workplace: onsite
David Kennedy Recruitment
is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a
French-speaking Customer Service Representative
to join their team in Braga.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: On-site, 100%
Employment type: Fixed term (6 months) with possibility of extension / permanent contract.
DUTIES AND RESPONSIBILITIES:
Handle customer requests by phone related to existing credit products and new financing projects
Analyze customer needs to personalize interactions understand expectations reassure customers and propose suitable financing solutions
Build and maintain long-term high-quality customer relationships within a relational excellence framework
Optimize each interaction both inbound and outbound by identifying and leveraging commercial opportunities
Manage assigned customer files in line with internal procedures security standards and compliance requirements demonstrating rigor and integrity.
REQUIREMENTS:
Native / fluent in
French
both verbal and written. Fluent in English (minimum B2 level
Excellent communication skills with a strong customer-focused mindset
Previous experience in a contact center or customer service environment preferred
Product or technical support experience considered an advantage
Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions
Strong troubleshooting skills with the ability to analyze complex issues
Adaptability and flexibility in a fast-paced, dynamic environment.
OFFER:
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
Monday to Friday: 07:00AM - 07:00PM (Rotational shifts). Saturday: 08:00 AM - 03:00 PM. 2 days off: Sunday and 1 rotational day.
Location: Braga, Portugal
Workplace: onsite
David Kennedy Recruitment
is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a
French-speaking Customer Service Representative
to join their team in Braga.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: On-site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
About the role.
A fast-growing e-Health platform dedicated to simplifying and improving the daily work of healthcare professionals. The company delivers digital solutions that enhance patient care, streamline workflows, and support healthcare providers through intuitive technology and high-quality service.
DUTIES AND RESPONSIBILITIES:
Advise healthcare professionals by phone on the use of the software, handling both incoming requests and proactive outbound calls
Train users remotely on the company’s services and platform features
Ensure fast and efficient handling of customer requests received by email
Answer client questions and provide clear guidance on product usage
Work closely with sales, marketing, and product teams to ensure full customer satisfaction.
REQUIREMENTS:
Native / fluent in
French
(C2) both verbal and written. Fluent in English (minimum B2 level
Excellent communication skills with a strong customer-focused mindset
Previous experience in a contact center or customer service environment preferred
Product or technical support experience considered an advantage
Interest in or basic knowledge of electric vehicle charging and sustainable energy solutions
Strong troubleshooting skills with the ability to analyze complex issues
Adaptability and flexibility in a fast-paced, dynamic environment.
OFFER:
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
Monday to Friday: 07:00AM - 05:30PM (Rotational shifts).
Location: Limassol, Cyprus
Workplace: none
David Kennedy Recruitment
is working with a family office managing a diverse portfolio of companies, that is seeking to onboard an Accountant to join its team on a full-time basis
This is an opportunity to join an established and supportive family office environment, offering long-term stability, professional development and exposure to a variety of international companies. The successful candidate is responsible for maintaining accounting records, preparing management accounts, handling VAT returns and performing regular financial reconciliations
Position:
Accountant
Location: Limassol, Cyprus
Work model: On site
Duties & Responsibilities
Prepare and maintain accounting records for companies registered in the British Virgin Islands (BVI), Cyprus and the Marshall Islands
Prepare management accounts for BVI-registered companies
Prepare and submit quarterly VAT returns
Perform monthly bank reconciliations
Manage petty cash payments and ensure all transactions are properly documented
Carry out additional accounting duties and projects as assigned by management
Requirements
Bachelor's degree in Accounting, Finance or another relevant field
3–5 years of relevant accounting experience
Knowledge of International Financial Reporting Standards (IFRS)
Proficiency in SAP and CaseWare is essential
Strong computer skills, particularly in Microsoft Excel and other MS Office applications
Excellent command of Greek and English, both written and spoken
Ability to manage multiple priorities and meet deadlines
Excellent time-management and organisational skills
Strong interpersonal skills and ability to work collaboratively within a team
Benefits
Competitive salary based on qualifications and experience
13th salary
Medical insurance scheme
Provident fund
Free parking
Discretionary performance-based bonus
Flexible working hours
21 days of paid annual leave
Supportive and positive working environment
Opportunity to join a close-knit professional team that values collaboration, mutual respect and continuous support
Location: Braga, Portugal
Workplace: hybrid
David Kennedy Recruitment
is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a
French
speaking
Customer Service Representative
to join their team in
Braga
.
Position: Customer Service Representative
Location: Braga, Portugal
Work model: Hybrid
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems
Foster positive relationships by delivering prompt and courteous support
Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
Maintain a professional and empathetic approach in all customer interactions
Work collaboratively with colleagues and leadership to achieve team objectives
Share insights on recurring challenges and suggest opportunities for process or service improvements
REQUIREMENTS:
Native / fluent in
French
(C2) both verbal and written. Fluent in English (minimum B2 level
Previous experience in customer service would be advantageous
Strong verbal and written communication skills across various platforms (phone, email, chat, social media)
Basic understanding of customer service principles and the ability to follow standard procedures
Ability to handle technical inquiries and troubleshoot common issues with guidance
Ability to quickly learn new software and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
Organized, detail-oriented, and able to manage multiple tasks simultaneously
Willingness to learn and adapt in a fast-paced or evolving support environment
OFFER:
Working schedule: Monday to Friday, 7AM-7PM, rotating schedule
Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts.
Location: Lisbon, Portugal
Workplace: none
David Kennedy Recruitment
is working with a leading Outsourcing/BPO company that is looking to recruit a
German-speaking Customer Support Representative
for their office in Lisbon.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: On-site
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES:
Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.
Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.
REQUIREMENTS:
Native/fluent in German both verbal and written. Fluent in English (minimum B2 level)
Experience in paid campaign management is mandatory.
Degree in Marketing or a related field.
Background in Digital Marketing.
Experience in a Contact Centre or service environment within the Ad Tech industry.
Strong familiarity with social media platforms and a basic understanding of digital advertising.
Excellent customer service skills.
Ability to work effectively both independently and as part of a team.
Working schedule: Monday - Sunday, 24/7 rotating shifts
REQUIREMENTS:
Modern office in the city center with open spaces, easy to access with public transportation
Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance
And much more!!!
Location: Lisbon, Portugal
Workplace: none
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a
Italian
speaking Customer Support Representative for their office in Lisbon.
Position: Customer Support Representative
Location: Lisbon, Portugal
Work model: On-site
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES:
Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience
Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels
Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues
Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey
Meet service level commitments across channels while driving Best in Class productivity and improving resolution times
Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.
REQUIREMENTS:
Native/fluent in
Italian
both verbal and written (C2 level). Fluent in English (minimum B2 level)
Experience in paid campaign management is mandatory
Degree in Marketing or a related field
Background in Digital Marketing
Experience in a Contact Centre or service environment within the Ad Tech industry
Strong familiarity with social media platforms and a basic understanding of digital advertising
Excellent customer service skills
Ability to work effectively both independently and as part of a team
Ability to work shifts (24/7 shift rotation).
BENEFITS:
Modern office with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance
And much more!!!
Location: Lisbon, Portugal
Workplace: none
David Kennedy Recruitment
is working with a leading Outsourcing/BPO company that is looking to recruit a
French-speaking Customer Support Representative
for their office in Lisbon.
Position: Customer Support
Location: Lisbon, Portugal
Employment type: Full-time (6 month contract with possible extension)
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Take an active role from day one in identifying opportunities to enhance service quality and elevate the overall user experience.
Manage and resolve end-to-end product troubleshooting and customer support cases across email and chat channels.
Own each query and collaborate closely with internal Product Operations and Engineering teams to resolve generic, technical, and product-related issues.
Maintain strong Customer Satisfaction levels by ensuring high-quality case handling and delivering timely updates throughout the resolution journey.
Meet service level commitments across channels while driving Best in Class productivity and improving resolution times.
Partner with internal technical experts to educate advertisers on product features, best practices, and common issue types.
REQUIREMENTS:
Native/fluent in
French
both verbal and written (C2 level). Fluent in English (minimum B2 level)
Experience in paid campaign management is mandatory.
Degree in Marketing or a related field.
Background in Digital Marketing.
Experience in a Contact Centre or service environment within the Ad Tech industry.
Strong familiarity with social media platforms and a basic understanding of digital advertising.
Excellent customer service skills.
Ability to work effectively both independently and as part of a team.
BENEFITS:
Modern office in the city center with open spaces, easy to access with public transportation
Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
Support from colleagues with coaching and mentoring opportunities
Health and Wellbeing initiatives
Monthly meal allowance and much more
Location: Athens, Greece
Workplace: none
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.
Position: Customer Service Representative
Location: Athens, Greece
Work model: On-site, 100% (possibility of Work From Home, performance depedent and upon finalizing onsite training)
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
Handle all incoming contacts from clients / guests
Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
REQUIREMENTS:
Native/fluent in Dutch & fluent in English (at least B2 level), both oral and written
Ability to identify, apply and explain your product and/or service expertise with clarity
Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
Tech savvy and full proficiency with MS Office products
Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Relocation support
Be part of a dynamic and creative team with positive and friendly atmosphere
25 days’ annual leave per year
Meal allowance
Guidance and tools to reach your full potential
And many more!
And many others!
Location: Athens, Greece; Thessaloniki, Greece; Heraklion, Greece; Larissa, Greece; Patras, Greece
Workplace: fully
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.
Position: Customer Service Representative
Location: Remote, Greece
Work model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Handle all incoming contacts from clients / guests
Serve as the main point of contact via telephone, ensuring efficient call handling and clear, professional communication.
Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications, rates and/or availability, extranet tooling usage, etc.
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
REQUIREMENTS:
Native/fluent in Dutch & English (at least B2 level), both oral and written
Ability to identify, apply and explain your product and/or service expertise with clarity
Ability to cover morning, weekend and afternoon shifts on rotation with colleagues
Tech savvy and full proficiency with MS Office products
Based in Greece with stabile internet connection
Working schedule: shift rotation, Monday to Sunday, from 09 AM - 12 AM (midnight). 2 days off per week.
BENEFITS:
Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
25 days’ annual leave per year
Meal allowance
Performance bonus
Guidance and tools to reach your full potential
And many more!
Location: Iași, Romania
Workplace: none
David Kennedy Recruitment is working with a leading B2B solution provider who are looking to recruit an Audio-Visual Manager for their offices in Iasi, Romania.
Position: Audio-Visual Manager
Location: Iasi, Romania
Employment type: Full-time
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
Install, configure, and test new equipment and technical systems.
Maintain and troubleshoot equipment used in production, broadcasting, and interactive media.
Set up, monitor, and manage audio-visual and communication links between locations or units.
Diagnose and repair technical issues in equipment and systems to ensure minimal downtime.
Implement quick and effective contingency measures to maintain uninterrupted service during equipment failures.
Operate and manage equipment and transmission systems for live or remote productions.
Design and install custom circuits, hardware, and integrated audio-visual systems.
Contribute to the development and improvement of technical infrastructure and workflows.
Adhere to and promote best practices in workplace health and safety.
Interpret and execute technical or creative instructions from project leads and stakeholders.
Communicate effectively and collaborate with cross-functional teams and departments.
Stay current with emerging technologies, tools, and industry trends through continuous learning and professional networking.
REQUIREMENTS:
Fluent in English, with strong proficiency in both written and spoken communication
In-depth understanding of imaging, photography, and video production principles (e.g., aperture, exposure, ISO, and lens operations).
Hands-on experience in electronic engineering, broadcast systems, or communication technologies.
Proficiency in camera operation, video switchers, and live production workflows.
Familiarity with chroma keying, signal routing, and SDI infrastructure.
Strong analytical and troubleshooting skills with the ability to resolve complex technical issues creatively.
Excellent IT literacy and project management abilities.
Strong teamwork, communication, and interpersonal skills.
High attention to detail, accuracy, and quality control.
Effective time management and organizational skills.
Flexibility to adapt to changing priorities and production environments.
Ability to remain composed and perform well under pressure.
Adequate color vision and hearing to meet technical role requirements.
BENEFITS:
Competitive salary with bonus opportunities based on performance
Paid training to familiarise with the company’s high standards and procedures
Private Health Insurance for comprehensive medical coverage
Opportunities to advance within a global tech company
And many others!!!