Вакансии

Location: Sofia, Bulgaria; Bucharest, Romania; Belgrade, Serbia; Skopje, North Macedonia; Tiranë, Albania; Podgorica, Montenegro Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Deliver outstanding technical support via emails and chats; Build strong and lasting customer relationships; Keep up with evolving tools and technology; Handle sensitive customer data with care and security; Apply the latest and greatest customer happiness practices; Maintain deep understanding of client solutions and meet KPI; Communicate with developers and cross-functional specialists. What you need to succeed in this role: Excellent English communication skills (at least C1 level); Experience in a technical support role; Experience with VPS setup and management; Strong understanding of Windows Server administration ; Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader ; Strong analytical thinking and research skills; Positive, proactive and responsible attitude; Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Will be a great plus: CRM systems expertise. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal code: 4K6

Location: Argentina; Colombia; Medellín, Colombia; Bucaramanga, Colombia Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources; Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions; Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security; Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections; Analyze log files to investigate technical issues and identify their root causes; Provide technical guidance and troubleshooting support across different operating systems; Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience. What you need to succeed in this role: Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality; Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels; Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard; Ability to read and analyze log files to troubleshoot technical issues; Confidence in working with Windows, Linux, macOS, Android, and iOS; Strong analytical thinking and research skills; Positive, proactive, and responsible attitude; Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload). Will be a great plus: Experience with cloud platforms such as AWS or Microsoft Azure; Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD); Customer-facing experience. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:4IM

Location: Moldova; Chișinău, Moldova; Tiraspol, Moldova; Kenya; Nairobi, Kenya Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources; Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions; Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security; Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections; Analyze log files to investigate technical issues and identify their root causes; Provide technical guidance and troubleshooting support across different operating systems; Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience. What you need to succeed in this role: Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality; Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels; Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard; Ability to read and analyze log files to troubleshoot technical issues; Confidence in working with Windows, Linux, macOS, Android, and iOS; Strong analytical thinking and research skills; Positive, proactive, and responsible attitude; Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload). Will be a great plus: Experience with cloud platforms such as AWS or Microsoft Azure; Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD); Customer-facing experience. Benefits: Flexible schedule; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your development and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:4IM

Location: Poland; Warsaw, Poland; Kraków, Poland; Gdańsk, Poland; Wrocław, Poland Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community. We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like SupportResponse (ex-Quidget) and improve the customer experience every single day. About the role: We are looking for a Legal Assistant to join our community — someone who is eager to apply their knowledge of international law, gain experience working with a global IT company, communicate with clients from all over the world, and collaborate on interesting and complex tasks together with our Chief Legal Officer . Sounds exciting? There’s more to come 💛 What you will do: Draft, review, and help manage standard commercial agreements (NDAs, service agreements, assignment agreements), escalating non-standard terms to senior colleagues; Send documents for signing, track signatures, and upload signed documents to the appropriate folders; Maintain legal registers and ensure their accuracy; Assist with due diligence on clients, suppliers, contractors, and partners, and flag potential risks for review; Provide day-to-day legal support to HR, IT, Marketing, Finance, and Operations on routine contractual and compliance questions; Help maintain legal templates and policies, and track relevant regulatory changes. What you need to succeed in this role: 1+ year of legal experience in commercial, corporate, or technology law (internships or legal assistant roles in a law firm or in-house team count); At least Upper-Intermediate (B2) level of spoken and written English, with fluency in Ukrainian (including legal drafting and business communication); Hands-on experience drafting and reviewing contracts (NDAs, service agreements, DPAs), with the ability to work independently on standard documents; Good analytical, legal research, and problem-solving skills, with attention to detail; Strong organizational skills and accuracy in document and register management; Master’s degree in Law (final-year students may be considered); Comfort working with AI tools and automated workflows, along with the ability to critically review AI-assisted output; Proactive and comfortable working in a fast-paced, business-driven environment. Will be an advantage: Experience with e-signature and document management tools; Experience working in IT, outsourcing, SaaS, or international business environments; Familiarity with GDPR, data protection, or compliance-related matters. Benefits and Perks: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . Are you a detail-oriented legal professional with a passion for international law and a drive to support a fast-growing global business? Do you thrive in dynamic environments where you can navigate complex legal matters, provide clear guidance, and collaborate closely with experts to deliver excellent results? Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Ukraine; Kyiv, Ukraine; Odesa, Ukraine; Cherkasy, Ukraine Who are we? SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1500+ people in our international community. We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like SupportResponse (ex-Quidget) and improve the customer experience every single day. About the role: We are looking for a Legal Assistant to join our community — someone who is eager to apply their knowledge of international law, gain experience working with a global IT company, communicate with clients from all over the world, and collaborate on interesting and complex tasks together with our Chief Legal Officer . Sounds exciting? There’s more to come 💛 What you will do: Draft, review, and help manage standard commercial agreements (NDAs, service agreements, assignment agreements), escalating non-standard terms to senior colleagues; Send documents for signing, track signatures, and upload signed documents to the appropriate folders; Maintain legal registers and ensure their accuracy; Assist with due diligence on clients, suppliers, contractors, and partners, and flag potential risks for review; Provide day-to-day legal support to HR, IT, Marketing, Finance, and Operations on routine contractual and compliance questions; Help maintain legal templates and policies, and track relevant regulatory changes. What you need to succeed in this role: 1+ year of legal experience in commercial, corporate, or technology law (internships or legal assistant roles in a law firm or in-house team count); At least Upper-Intermediate (B2) level of spoken and written English, with fluency in Ukrainian (including legal drafting and business communication); Hands-on experience drafting and reviewing contracts (NDAs, service agreements, DPAs), with the ability to work independently on standard documents; Good analytical, legal research, and problem-solving skills, with attention to detail; Strong organizational skills and accuracy in document and register management; Master’s degree in Law (final-year students may be considered); Comfort working with AI tools and automated workflows, along with the ability to critically review AI-assisted output; Proactive and comfortable working in a fast-paced, business-driven environment. Will be an advantage: Experience with e-signature and document management tools; Experience working in IT, outsourcing, SaaS, or international business environments; Familiarity with GDPR, data protection, or compliance-related matters. Benefits and Perks: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook , Instagram , and LinkedIn . Are you a detail-oriented legal professional with a passion for international law and a drive to support a fast-growing global business? Do you thrive in dynamic environments where you can navigate complex legal matters, provide clear guidance, and collaborate closely with experts to deliver excellent results? Grab the chance to join us and send your CV in English, pointing out your outstanding skills! Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice .

Location: Moldova; Chișinău, Moldova; Bălți, Moldova; Tiraspol, Moldova; Bender, Moldova; Cahul, Moldova Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 47N

Location: Valletta, Malta; Malta; Birkirkara, Malta; St. Paul's Bay, Malta; Sliema, Malta; Mosta, Malta Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 47N

Location: Budapest, Hungary; Debrecen, Hungary; Pécs, Hungary; São Paulo, Brazil; Buenos Aires, Argentina; Curitiba, Brazil Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 47N

Location: Zagreb, Croatia; Croatia; Split, Croatia; Rijeka, Croatia; Osijek, Croatia; Zadar, Croatia Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 47N

Location: Belgium; Brussels, Belgium; Antwerp, Belgium; Ghent, Belgium; Charleroi, Belgium; Liège, Belgium Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 47N

Location: Austria; Vienna, Austria; Graz, Austria; Linz, Austria; Salzburg, Austria; Innsbruck, Austria Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code: 47N

Location: Ukraine; Kyiv, Ukraine; Lviv, Ukraine; Odesa, Ukraine Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:46T

Location: Bucharest, Romania; Romania; Cluj-Napoca, Romania; Timișoara, Romania; Iași, Romania; Brașov, Romania Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:46T

Location: Poland; Warsaw, Poland; Kraków, Poland; Gdańsk, Poland; Wrocław, Poland; Poznań, Poland Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:46T

Location: Slovakia; Bratislava, Slovakia; Košice, Slovakia; Prešov, Slovakia; Žilina, Slovakia; Nitra, Slovakia Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:46T

Location: Czechia; Prague, Czechia; Brno, Czechia; Ostrava, Czechia; Plzeň, Czechia; Liberec, Czechia Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:46T

Location: Bulgaria; Sofia, Bulgaria; Plovdiv, Bulgaria; Varna, Bulgaria; Burgas, Bulgaria; Ruse, Bulgaria Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:46T

Location: Bosnia and Herzegovina; Sarajevo, Bosnia and Herzegovina; Banja Luka, Bosnia and Herzegovina; Mostar, Bosnia and Herzegovina; Tuzla, Bosnia and Herzegovina; Zenica, Bosnia and Herzegovina Who are we? SupportYourApp is a global Intelligent Support-as-a-Service company. Since 2010, we've partnered with 250+ tech companies in 30+ countries to deliver secure customer and technical support. Looking for an account where your decisions shape the whole operation? Join our supporters as a Key Account Manager. You'll work with our Chief Client Officer to help a client grow and lead the team behind it, joining a company trusted by Mastercard, Calm, and WeTransfer. Sounds interesting? Let's see what it takes 💛 What you will do: Own the account. You'll be accountable for the account's overall health: operational performance, client relationship, and risks. You'll lead ops calls and regular business reviews, build relationships with several client stakeholders, and give client leadership an honest read of performance and risks. Manage the client relationship with confidence. You'll discuss SLA compliance, KPIs, and service delivery with the client, explain operational decisions, and present solutions. When needed, you'll push back diplomatically and defend the company's interests while balancing the client's needs. You'll take part in commercial discussions, with support from Legal and Finance on contracts, rates, and scope. Turn requests into plans. You'll turn vague asks into clear, scoped, and staffed workstreams, challenge what doesn't add up, and handle hard conversations about missed SLAs, escalations, or requests we won't take on. Maintain and improve operations. You'll keep a large existing Support operation running smoothly, spot weaknesses before they escalate, and drive improvements in SOPs, escalation paths, reporting, and handovers. After every serious SLA breach, you'll lead or coordinate a root-cause review that fixes the process, not the person, and follow up on the actions. Lead through leaders. You'll set priorities, delegate across the existing account team, and make sure decisions get implemented. You'll keep engagement and attrition on target and develop a successor so the account keeps moving while you're offline. Handle account administration. You'll stay hands-on with invoicing, account documentation, and onboarding and offboarding for a team of around 100 people. Plan for the travel calendar. You'll help prepare the team for peak seasons and disruptions, support service recovery, and adapt support to the real guest journey. What you need to succeed in this role: English at C1 level or above. At least 2 years of leadership experience in Customer Support operations, for example as a Support Manager, Head of Support, or Service Delivery Lead. Experience in related areas such as account management, service delivery, or customer success is a plus. Please note: General Account Management or Sales experience alone will not qualify for this role. Experience in hospitality, travel, or booking platforms, for example hotels, travel companies, OTAs, or accommodation marketplaces. Experience managing Customer Support teams of 50+ people. Strong client-facing communication and stakeholder management skills. You can explain your position clearly, push back diplomatically, and build relationships with multiple stakeholders. Proven operational leadership and end-to-end ownership of a complex client account, including its performance, risks, and day-to-day health. Experience improving operational processes, such as SOPs, escalation paths, reporting, or root-cause reviews. You don't need to have built an operation from scratch. Availability to work hours that overlap with the client's schedule. The ability to stay calm, organized, and decisive when you only have 70% of the information. Will be a plus: Direct experience with commercial negotiations, pricing, and contract renewals. A track record of growing accounts. Contract drafting or legal expertise. Advanced workforce management and forecasting skills. Experience with peak-season planning and service recovery. Experience with CRM or helpdesk platforms such as Zendesk, Salesforce, Intercom, or Freshdesk. Benefits: Providing services during business hours; Opportunity to cooperate fully remotely; Inclusive international environment; Compensation in USD; Rewards for referring friends; Balance between project workload and personal time, but also – internal health policy; Responsive leadership interested in your growth and long-lasting cooperation; Greenhouse conditions for self-development; A culture built on trust, with no time-tracking requirements. *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting the official website and social pages on Facebook , Instagram , and LinkedIn . So if you are a proactive Account Manager who excels at building strong client relationships and driving results, grab the chance to collaborate with us and send your CV in English. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice . Internal job code:46T