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Location: Rochester, MN Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As Via's People Operations Regional Manager, you will be supporting our local team in Rochester, and a number of Via services across the Central Region. This position is focused on supporting our frontline employees by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture. This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives. Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission. **NOTE: this is a 5-day a week in-person role, primarily based in our Rochester, MN location with regular travel to other sites** What You'll Do: Own end-to-end employee lifecycle processes, including onboarding, off-boarding, pre-employment requirements, and documentation. Manage workers’ compensation and unemployment claims, ensuring timely processing and compliance. Serve as a trusted employee advocate, providing day-to-day support, handling inquiries and investigations, and fostering a positive, inclusive workplace culture. Lead employee engagement and recognition initiatives to enhance overall employee experience. Support payroll processes to ensure accuracy and compliance, administer employee benefits, including open enrollment, education, and support. Maintain accurate employee records and ensure adherence to company policies and regulatory requirements. Partner on recruiting efforts, including interviews, offer processes, and pre-hire screenings. Lead sensitive employee relations matters, including terminations and required documentation. Represent the company externally at job fairs and community events to attract talent and build brand awareness. Act as a key liaison with local partners and vendors, supporting operational needs and strengthening relationships. Collaborate with central HR teams to align on best practices and drive process improvements. Who You Are: Minimum of 3+ years of experience in HR operations, employee relations, talent acquisition or a similar role. Experience working with unionized employee populations and understanding of collective bargaining agreements. You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions. Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.). Strong interpersonal and communication skills with the ability to handle sensitive situations effectively. Detail-oriented and highly organized with a process-driven mindset. Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities. Based in the Rochester, MN area and comfortable working in person 5 days per week Experience working with unions is a plus Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $70,000-$90,000 per year We are proud to offer a generous and comprehensive benefits package. Ready to join the ride? Via is an equal opportunity employer.

Location: New York, New York Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. We’re now launching AI Labs - an incubator-style team operating like a startup within the company - to expand our reach and provide cutting-edge technical solutions to cities in areas beyond transit. As a Staff Engineer at Via, you'll be a founding member of Via's AI Labs. This is a rare opportunity to get in at the ground floor of something genuinely new: a dedicated space to move fast, experiment boldly, and build AI-powered products that could fundamentally change how Via and our partner cities operate. You'll have real autonomy, direct access to leadership, and the backing of a company that's already at scale - without the constraints that usually come with it. If you're experienced at building AI products end-to-end and you're energized by the idea of doing that with a blank canvas, this is the role for you. About the Role: Build and ship production-grade AI products end-to-end - owning everything from problem framing and data pipeline design through to deployment and iteration in live environments. Work closely with our partners in a forward-deployed manner to deeply understand problems and constraints and iterate quickly on scalable agentic solutions. Lead technical scoping workshops, directly interfacing with city leaders to solve challenging local problems with agentic workflows. Work across a fast-moving and varied roadmap, contributing to intelligent tooling involving data consolidation, predictive modelling, real-time decision-making, and LLM-powered experiences. Collaborate directly with product, data science, and operations teams to identify and prioritize the highest-impact AI opportunities across the business. Write clean, scalable backend code that powers AI-driven features - designing APIs, managing data flows, and ensuring your systems perform reliably at scale. Help shape the technical culture of AI Labs from the ground up - contributing to how the team builds, reviews, ships, and iterates. Stay close to the frontier of AI development and bring new ideas, tools, and approaches into the team proactively. About You: You have 10+ years of hands-on experience building full stack applications and - with a track record of owning features end-to-end rather than working in isolation on models or research. 3+ years of working with AI tools and/or building AI powered products You have deep expertise across the AI stack - including LLMs, predictive modelling, and the data infrastructure required to support them in real-world environments. You're a strong engineer at your core - comfortable designing scalable APIs, working with distributed systems, and writing code that is clean, maintainable, and built to last. You're energized by ambiguity and early-stage environments - you don't need everything to be defined to do great work, and you take ownership without being asked. You bring the communication skills to work cross-functionally and the intellectual curiosity to keep pushing the boundaries of what's possible with AI. You thrive when working directly with users and customers, and are comfortable with travel to collaborate on-site. Compensation and Benefits (US only) Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $250,000 - $300,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: New York, New York Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. We’re now launching AI Labs - an incubator-style team operating like a startup within the company - to expand our reach and provide cutting-edge technical solutions to cities in areas beyond transit. As a Forward Deployed Engineer at Via, you'll be a founding member of Via's new AI Labs - an incubator-style team operating like a startup within the company. This is a rare opportunity to get in at the ground floor of something genuinely new: a dedicated space to move fast, experiment boldly, and build AI-powered products that could fundamentally change how Via and our partner cities operate. You'll have real autonomy, direct access to leadership, and the backing of a company that's already at scale - without the constraints that usually come with it. If you're experienced at building AI products end-to-end and you're energized by the idea of doing that with a blank canvas, this is the role for you. About the Role: Build and ship production-grade AI products end-to-end - owning everything from problem framing and data pipeline design through to deployment and iteration in live environments. Work closely with our customers in a forward-deployed manner to deeply understand problems and constraints and iterate quickly on scalable agentic solutions. Lead technical scoping workshops, directly interfacing with city leaders to solve challenging local problems with agentic workflows. Work across a fast-moving and varied roadmap, contributing to intelligent tooling involving data consolidation, predictive modelling, real-time decision-making, and LLM-powered experiences. Collaborate directly with product, data science, and operations teams to identify and prioritize the highest-impact AI opportunities across the business. Write clean, scalable backend and frontend code that powers AI-driven features - designing APIs, managing data flows, and ensuring your systems perform reliably at scale. Help shape the technical culture of AI Labs from the ground up - contributing to how the team builds, reviews, ships, and iterates. Stay close to the frontier of AI development and bring new ideas, tools, and approaches into the team proactively. About You: You have 5+ years of hands-on experience building full stack applications - with a track record of owning features end-to-end rather than working in isolation on models or research. You have 3+ years of working with AI tools and/or building AI powered products You have deep expertise across the AI stack - including LLMs, predictive modelling, and the data infrastructure required to support them in real-world environments. You're a strong backend engineer at your core - comfortable designing scalable APIs, working with distributed systems, and writing code that is clean, maintainable, and built to last. You're energized by ambiguity and early-stage environments - you don't need everything to be defined to do great work, and you take ownership without being asked. You bring the communication skills to work cross-functionally and the intellectual curiosity to keep pushing the boundaries of what's possible with AI. You thrive when working directly with users and customers, and are comfortable with travel to collaborate on-site. Compensation and Benefits (US only) Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $160,000 - $220,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Vancouver, British Columbia Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As an Account Director at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. About the Role: Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership and setting the standard for how we show up at that level Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope About You: 10+ years of relevant work experience in a client-facing role, with a track record of owning and growing strategic accounts independently at the most senior levels Fluency in French and English is required for frequent client interaction. Quantitatively inclined and data savvy; you use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who shapes the way things are done and sets a standard others aspire to A natural leader in every sense — someone whose judgment, presence, and way of operating raises the quality of the work and the people around them, regardless of title Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $160,000-$200,000 CAD Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work. A Group RRSP & DPSP with a company match. Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks) 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Toronto Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day. About the Role: Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope About You: 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company Fluency in French and English is required for frequent client interaction. Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $145,000-$165,000 CAD Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work. A Group RRSP & DPSP with a company match. Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks) 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Location: Mobile, AL Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As an Administrative Specialist at Via, you will serve as the central hub connecting transit technology, drivers, and riders across Fixed Route, Paratransit, and Microtransit operations. This role delivers high-quality customer assistance, manages real-time dispatch and trip scheduling, processes rider eligibility applications, and maintains accurate administrative, fare, and operational records. This role will be in-person 5 days a week What You’ll Do: Customer Care and Administration: Serve as the primary, welcoming point of contact for walk-in visitors and callers, assisting with route and schedule planning, issuing employee/passenger ID badges, selling passes, and managing daily cash register transactions, reconciliations, and group billing. Oversee driver sign-in/sign-out processes, audit post-trip manifests, reconcile collected fares, and accurately log daily mileage and trip data into core operating systems. Process Paratransit Eligibility: Receive, review, and process ADA Paratransit and Mobility eligibility applications, verify documentation, update rider accessibility profiles, and track eligibility expiration dates. Schedule, Dispatch, & Monitor Live Service: Create manifests for Paratransit and Microtransit services, and adjust schedules as needed to manage daily operations. Maintain radio communication with drivers, direct and monitor bus activity across the system, provide real-time updates on passenger pick-ups/drop-offs, and triage live operational issues to ensure safe, reliable, and on-time service. Who You Are: Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively Tech savvy, able to learn new software and adapt to changes An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people in person or over the phone. Calm under pressure and able to think on your feet Willingness to learn and a commitment to great service Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams Ownership mentality: take full responsibility for delivering great service to customers Flexible and adaptable across different shifts What We Offer Salary Range: $20.48/HR, with routine increases Benefits options available for Full-Time employees There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Tulare, CA Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Customer Service Representative , TCRTA at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment. What You’ll Do: Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team. Schedule and book rides for passengers,  delivering smooth and efficient customer experience Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support. Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved. Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly. Who You Are: Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively Tech savvy, able to learn new software and adapt to changes An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone. Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service. Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams Ownership mentality: take full responsibility for delivering great service to customers Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations. Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment. What We Offer Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $22/hour This is a 5 day/week onsite position. Flexible availability, including evenings, weekends, and holidays, is required. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Rochester, MN Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Utility Worker at Via, you will play a key role in maintaining the safety, efficiency, and functionality of our facilities, vehicles, and grounds. This is a hands-on role ideal for someone who takes pride in keeping operations running smoothly through a wide range of maintenance and support tasks. On-the-job training is provided , and no prior transit experience is required. This is in person at our Fort Walton Beach location What You'll Do: Upkeep, sanitize, and detail buses and support vehicles to ensure a safe and comfortable experience for riders and staff. Perform general building and grounds upkeep, including custodial tasks and minor repairs, ensuring facilities are clean, orderly, and operating safely. Support the operations team with miscellaneous responsibilities as they arise, including moving equipment, organizing workspaces, and assisting with special projects. Additional duties will be discussed during the interview and may evolve based on operational needs. Who You Are: Hold a valid driver’s license. Dynamic; willing to wear multiple hats and work on projects of all types. An action-oriented executor: you take initiative to solve problems and get the job done. Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment. Able to pass a pre-employment physical. Pass a drug screening and background check: no felonies, clean MVR, no DUI/DWI or reckless driving convictions, and no more than 2 speeding tickets. At least 21 years old. Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary: Starting at $22.33/hour Ability to work flexible hours, including evenings and weekends, as required. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer

Location: Baton Rogue, LA Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Customer Support Agent at Via, you will be the human connection between our technology and the people who depend on it -helping hundreds of thousands of riders and drivers across hundreds of cities every day. You'll keep our on-demand services running smoothly, sitting at the heart of our Operations team and gaining hands-on experience across operations, technology management, and on-demand mobility in a fast-moving, mission-driven environment. What You’ll Do: Proactively manage daily operations, adapting to real-time input from drivers, riders, and the Operations team. Schedule and book rides for passengers,  delivering smooth and efficient customer experience Provide prompt, supportive assistance to drivers and passengers, by responding to questions or concerns with telephone and email support. Effectively triage live operational issues and take action to prioritize customer satisfaction and ensure that any issues are resolved. Leverage knowledge of Via products and services to make ad hoc decisions with little guidance acting as the final decision-maker for escalated live support issues Grow with your tasks and responsibilities, if you so choose, and increase your compensation accordingly. Who You Are: Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively Tech savvy, able to learn new software and adapt to changes An empathetic and effective communicator who finds the right tone in any context and genuinely enjoys supporting people over the phone. Calm under pressure and able to think on your feet — no prior call center experience required; what matters is a willingness to learn and a commitment to great service. Proactive, Observant, and keen to improve: if something’s not working, you come up with a better way while being able to anticipate and prevent problems before they start An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams Ownership mentality: take full responsibility for delivering great service to customers Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations. Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment. What We Offer Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $18/hour, 8am-4:30pm M-F There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Baton Rouge, LA Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a General Manager on Via’s Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week. There may be a need for early mornings or evenings. What You'll Do: Manage the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. Manage the full employee lifecycle for drivers — scheduling, PTO approvals, daily inquiries, performance conversations, and adherence to workplace policies. Manage driver work schedules to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations. Act as the operational bridge between city partners, drivers, unions, community leaders, local organizations to help bring the community's goals to life. Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations. Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. Who You Are: Experienced operations manager, with a minimum of 4-6 years of experience and hold a Bachelor's degree. Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility. Savvy and tactful communicator: you intuitively find the right tone in every situation. Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously. Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams. Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly. Problem solver; you don’t accept the status quo and are always looking for creative solutions. Based in the Baton Rouge, LA area or willing to relocate. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $80,000 - $125,000 / year. We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: New York, New York Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Performance Marketing Principal at Via, you will own the ridership outcomes and marketing budget for Via’s transportation services across the world. Covering both existing services and new launches, you will design the programs, campaigns, and outreach strategies to ensure that Via is serving as many riders as possible. You will use data and experimentation to optimize spend across channels, balancing acquisition and retention to maximize ridership at efficient cost. About the Role: Own and optimize a multi-market budget across channels (paid social, display, OOH etc.), driving efficient rider acquisition at target CAC Build and manage lifecycle programs and performance marketing campaigns end-to-end: audience strategy, creative briefing, launch, A/B testing, and iterative optimization Drive rider growth through experimentation, consistently identifying and testing new initiatives to supplement our existing acquisition and retention playbooks Conduct rigorous funnel analysis to pinpoint opportunities for improvement across the rider journey, from signup conversion to long-term loyalty Scale community-specific programs by identifying winning local tactics and developing the replicable processes and playbooks needed to deploy them in similar markets. Manage data reporting and dashboards, tracking key metrics to communicate clear strategies and actionable insights to both internal and external stakeholders Collaborate with local market teams to tailor paid strategies to market-specific dynamics About You: Minimum of 6+ years of experience with significant experience managing and optimizing marketing budgets Hands-on experience with Meta Ads, Google Ads, and programmatic platforms; bonus for OOH or direct mail in local/geo-targeted contexts Strong analytical skills - comfortable in SQL, Excel/Sheets, and BI tools Track record of scaling marketing programs across multiple markets or geographies simultaneously Customer-centric storyteller with exceptional written and interpersonal communication skills, particularly in explaining complex ideas to diverse audiences Resourceful, a problem solver who is motivated by high levels of ownership and the opportunity to have a measurable impact Proactive, a critical thinker with a no-task-too-small attitude while navigating a fast-paced environment Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $125,000-$160,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Tel Aviv Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Backend Engineer, Voice AI, you will build the technology powering Via’s Voice AI agent - the seamless, next-generation conversational interface for our customers. This is a rare opportunity to own cutting-edge, mission-critical AI systems that directly shape the daily experiences of hundreds of thousands of riders. You will have end-to-end backend ownership, working with the most advanced LLMs in the market and a team that values innovation and high-quality craft. We are looking for a high-agency engineer who thrives in unknown territories, continuously pushes the boundaries of what AI agents can do, and is passionate about mentoring others and driving our technical vision forward. About the Role: Voice AI Ownership: Lead the end-to-end development of Via’s customer-facing Voice AI agent, creating seamless, natural, and highly responsive conversational experiences. Full-Stack Architecture with BE Focus: Architect and ship features across our stack, leveraging your deep professional backend expertise to build the robust, scalable services that power real-time AI interactions. Cutting-Edge Exploration: Dive fearlessly into unknown territories. You will continuously evaluate, integrate, and deploy the most up-to-date LLMs and AI providers in the rapidly evolving market. Product Initiative: Drive the product forward. You don’t just execute tasks; you proactively propose initiatives, suggest new tools, and conceptualize innovative ways to make our AI agent smarter and more intuitive. Team Mentorship & Growth: Elevate the engineers around you. Share your knowledge, lead by example, and actively help fellow team members grow professionally in both standard software engineering and emerging AI paradigms. About You: Experience: 5+ years of professional full-stack experience, with a proven, exceptionally strong foundation in backend engineering and shipping production-grade systems. The AI Advantage: You are deeply fascinated by the AI space. Prior experience with Python, prompt engineering, working directly with LLM models, and building AI agents is a significant advantage. Fearless Learner: You thrive in ambiguity and are eager to learn the intricacies of building seamless AI agents. You proactively keep your finger on the pulse of the latest market tools and models. High Agency Team Player: You are highly collaborative but operate with immense ownership. You take the initiative to identify product bottlenecks or feature gaps and work seamlessly with the team to solve them. Leadership Mindset: You enjoy lifting others up. You view collaboration, architectural discussions, and code reviews as critical opportunities to foster a culture of continuous learning and engineering excellence. Compensation and Benefits: Our product impacts millions of users around the world  providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener. Competitive compensation package which includes base salary and equity Health insurance with a discount for family members Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station Career development and growth opportunities Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Rochester, MN Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As the Safety Operations Manager, you will oversee driver safety programs, lead in-person and virtual training, and support market operations to ensure our drivers meet the highest standards of safety and service. What You’ll Do: Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards. Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements. Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents. Lead root cause analyses for accidents and incidents and develop corrective action plans. Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance. Provide hands-on instruction in: Wheelchair Securement & Passenger Sensitivity Defensive Driving De-escalation & Customer Interaction CPR/First Aid & Emergency Procedures Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions. Maintain training documentation, certifications, and compliance records. Conduct regular ride along’s to observe service quality, reinforce training, and coach drivers in real-world conditions. Serve as a visible leader across markets - fostering a culture of safety, accountability, and support. Partner with operations, safety, and compliance teams to align local practices with company-wide goals. Assist in driver scheduling for trainings and ensure operational readiness. Support reporting and communication between field teams and central operations Who You Are: Commercial Driver’s License (CDL) with passenger endorsement required. 3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings. Proven ability to coach, motivate, and manage performance among diverse driver teams. Strong understanding of safety protocols, ADA requirements, and DOT regulations. Excellent communication and interpersonal skills; able to train and inspire adult learners. Comfort balancing field work with administrative and compliance tasks. Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc) Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment. Certifications & Professional Development: We will support continued professional development and certification renewal, including: PASS (Passenger Assistance Safety and Sensitivity) LLLC Defensive Driving CPR/First Aid De-escalation Training Other state- or service-specific certifications as needed. Compensation and Benefits: Salary Range: $75,000 - $85,000 / year Final salary will be determined based on experience, knowledge, and skills. Comprehensive benefits package, including medical coverage, paid time off, and 401(k) matching. Opportunities for certification, advancement, and leadership development. Ready to join the ride? Via is an equal opportunity employer.

Location: Sacramento, CA Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Field Manager on Via’s Operations team, you are the force that keeps our transportation services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider, student, and driver experience. **This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.** What You’ll Do: Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders and students with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, rider and student needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service to riders, students, and families. Turn rider, student, family, and district feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements. Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. Act as the operational bridge between city partners, school districts, drivers, and Via central teams to help bring community goals to life and support growth across your market. Who You Are: Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work. Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen. Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences. Mission driven, motivated by expanding access to transportation and understanding the important role reliable transportation plays in connecting people to jobs, healthcare, and education. Based in Sacramento, ready to be onsite 4–5 days a week. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $65,000 - $75,000 / per year. We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Prescott, Phoenix AZ Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Field Manager on Via’s Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. **Willing to travel to Prescott 2-3 days a week.** What You’ll Do: Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service. Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements. Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life. Who You Are: Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work. Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen. Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences. Mission driven, motivated by expanding access to transportation and improving how communities move. Based in Prescott, AZ ready to be onsite 3-4 days a week. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $63,000 - $72,000 / per year. We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Tulare, CA Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Dispatcher, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs. **This is an in-person position. You will be working from our office in Tulare, CA 4-5 days a week. What You'll Do: Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation Build strong cross-functional relationships across various Via teams and offices and external partners Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email. Effectively prioritize live operational issues and take action based on the information received Leverage knowledge of Via products and services to make ad hoc decisions with little guidance Who You Are: Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively Ownership mentality: take full responsibility for delivering great service to driver-partners Proactive: able to think ahead and anticipate to prevent problems before they start An empathetic and effective communicator: you excel at active listening and collaboration Comfortable with ambiguity: make thoughtful choices between imperfect options Maintain a solution-oriented mindset: persistent, creative, and cool under pressure Observant and keen to improve: if something’s not working, you come up with a better way An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $23/hour We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Tel Aviv Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Front-End Team Lead at Via’s Tel Aviv R&D center, you will lead a talented group of engineers in building the technology powering our Operation Center—the real-time heartbeat of our global service. This is a highly impactful, mission-critical role combining people leadership, technical ownership, and product impact. You will shape our Front-End architecture and foster a culture of high-quality craft, directly shaping the daily lives of hundreds of thousands of riders. We are looking for a high-agency leader who leverages modern AI to outpace traditional workflows, continuously driving your team's growth and elevating the way we build products. About the Role: Lead and mentor Front-End engineers, supporting their professional growth and helping them reach their full potential. Own both the people and operational aspects of the team, ensuring effective execution and continuous improvement. Drive technical excellence through architecture decisions, design discussions, and code reviews. Take ownership of improving development processes, engineering practices, and the way the team works. Collaborate closely with Product, Design, and other engineering teams to build impactful user experiences. Understand the product deeply and make technical decisions that create real value for users. Implement and improve Front-End tools and libraries used across Via.Improve the user experience across Via’s platform. About You: B.Sc. in Computer Science or a similar field. At least 2 years of experience leading and managing a team of engineers5+ years of professional software development experience. Strong experience with React or similar Front-End frameworks. Strong technical abilities with the ability to quickly understand complex systems and make thoughtful decisions. Experience with architecture, system design, and code reviews. A proactive and ownership-driven mindset, with a passion for continuously improving products and processes. Experience with map-based application development (Mapbox, Google JS SDK, etc.) — an advantage.Experience with backend development (Python) — an advantage. Compensation and Benefits: Our product impacts millions of users around the world  providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener. Competitive compensation package which includes base salary and equity Health insurance with a discount for family members Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station Career development and growth opportunities Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Tel Aviv Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Front-End Engineer at Via, you'll be an integral part of one of our engineering teams. You will build the technology powering Via’s Operation Center - the real-time heartbeat of our global service. This is a rare opportunity to own mission-critical systems that shape the daily lives of hundreds of thousands of riders. You will have frontend ownership, working with a sophisticated stack and a team that values high-quality craft. We are looking for a high-agency engineer who leverages modern AI to outpace traditional workflows and is ready to grow into a formal leadership role About the Role: Design and implement user-facing features using React and TypeScript for Via’s Operation Center. Own the frontend architecture for new components and workflows, ensuring clean, scalable, and maintainable code. Accelerate development by leveraging modern AI coding tools to optimize your workflow and output. Collaborate cross-functionally with product managers, designers, and engineers to deliver end-to-end features Step into leadership by mentoring peers, driving technical decisions, and shaping front-end best practices. About You: Experienced: 4+ years of software engineering experience building complex, modern web applications You have strong, hands-on experience with FE technologies - React and a deep understanding of JavaScript/TypeScript fundamentals. High-Agency: You don't just take tickets; you own problems end-to-end and are comfortable navigating ambiguity. A Team Player: You thrive in cross-functional teams and communicate technical concepts clearly. Compensation and Benefits: Our product impacts millions of users around the world  providing alternative transport solutions that are more: efficient and accessible, changing cities to make them greener. Competitive compensation package which includes base salary and equity Health insurance with a discount for family members Hybrid work and a lovely office situated in the heart of TLV, in Midtown, close to the light rail and train station Career development and growth opportunities Other perks: Freefit and other sports lessons, 10bis/Cibus - you choose!, happy hours, team events, communities and many more benefits There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.