Location: San Francisco
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Partner Success Associate
on the Via Student Transit team, you’ll be on the ground floor of one of our fastest-growing verticals, working to bring safe, efficient, and flexible transportation to students across the U.S. This role blends strategic relationship management, operational data analysis, and consultative problem-solving. You will serve as a trusted, empathetic advisor to superintendents and transportation directors — understanding their needs and challenges, ensuring smooth program performance, driving service expansions, and driving long-term renewals in one of our fastest-growing business verticals.
We’re looking for a
customer-first
, self-starting team player who thrives in ambiguity, communicates clearly and effectively, and is excited to roll up their sleeves and help accelerate the growth of a high-impact, mission-driven business.
What You’ll Do
Build Trusted Partner Relationships
: Serve as the primary point of contact for school district leadership, transportation directors, and operators, building durable, trust-based relationships through empathy, responsiveness, and a deep understanding of their priorities and challenges.
Drive Service Quality & Efficiency
: Analyze daily, weekly, and long-term transit performance data to understand what’s working, identify challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
Lead Renewals & Expansions
: Partner with customers to understand their evolving goals, negotiate complex contract renewals and service expansions, and grow year-over-year adoption and revenue across your partner portfolio.
Champion Partner Needs Internally
: Build strong internal partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to the table and advocating for improvements that meaningfully address partner and student needs.
Communicate Across All Levels
: Deliver clear, compelling presentations and operational updates to audiences ranging from school boards and superintendents to frontline transit staff, adapting your approach to meet each audience where they are.
Build and Scale Playbooks
: Help establish best practices, success metrics, and operational workflows that enable us to deliver an exceptional partner experience as we scale the Student Transit vertical nationally.
Who You Are
Partner Lead:
You're early in your career, but have already been exposed to some client-facing work, ideally in sales, business development, customer success, account management, consulting, or B2G/education tech.
Analytical:
You’re comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
Self-Starter & Builder:
You thrive in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively.
Launch-Ready:
You’re excited to take ownership of service launches, coordinate across teams, and represent Via confidently and empathetically on the ground. You enjoy being on the move, meeting new people, and traveling frequently to help bring launches to life in cities around the world. This role requires a willingness to travel around 50% of the time.
Strong Communicator:
You have exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts.
Mission-Driven:
You’re excited about modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/CS is a plus; what matters most is curiosity, resourcefulness, and a willingness to keep learning.
What We Offer:
Base Salary Range: $70,000-$80,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
Comprehensive health coverage, with low-cost dental and vision plans
A 401(k) with company match and vesting
Fully paid parental leave for new parents, with extended leave options
Additional benefits (mental health, pet insurance, and other wellness perks)
20 days of paid time off (PTO) annually
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Seattle
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Partner Success Associate
on the Via Student Transit team, you’ll be on the ground floor of one of our fastest-growing verticals, working to bring safe, efficient, and flexible transportation to students across the U.S. This role blends strategic relationship management, operational data analysis, and consultative problem-solving. You will serve as a trusted, empathetic advisor to superintendents and transportation directors — understanding their needs and challenges, ensuring smooth program performance, driving service expansions, and driving long-term renewals in one of our fastest-growing business verticals.
For this quota-carrying role, we’re looking for a
customer-first
, self-starting team player who thrives in ambiguity, communicates clearly and effectively, and is excited to roll up their sleeves and help accelerate the growth of a high-impact, mission-driven business.
This role requires a willingness to travel around 50% of the time.
What You’ll Do
Build Trusted Partner Relationships
: Serve as the primary point of contact for school district leadership, transportation directors, and operators, building durable, trust-based relationships through empathy, responsiveness, and a deep understanding of their priorities and challenges.
Drive Service Quality & Efficiency
: Analyze daily, weekly, and long-term transit performance data to understand what’s working, identify challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
Lead Renewals & Expansions
: Partner with customers to understand their evolving goals, negotiate complex contract renewals and service expansions, and grow year-over-year adoption and revenue across your partner portfolio.
Champion Partner Needs Internally
: Build strong internal partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to the table and advocating for improvements that meaningfully address partner and student needs.
Communicate Across All Levels
: Deliver clear, compelling presentations and operational updates to audiences ranging from school boards and superintendents to frontline transit staff, adapting your approach to meet each audience where they are.
Build and Scale Playbooks
: Help establish best practices, success metrics, and operational workflows that enable us to deliver an exceptional partner experience as we scale the Student Transit vertical nationally.
Who You Are
Partner Lead:
You have a minimum of 2 years of client-facing experience, ideally in sales, business development, customer success, account management, consulting, or B2G/education tech.
Analytical:
You’re comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
Self-Starter & Builder:
You thrive in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively.
Launch-Ready:
You’re excited to take ownership of service launches, coordinate across teams, and represent Via confidently and empathetically on the ground. You enjoy being on the move, meeting new people, and traveling frequently to help bring launches to life in cities around the world.
Strong Communicator:
You have exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts.
Mission-Driven:
You’re excited about modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/CS is a plus; what matters most is curiosity, resourcefulness, and a willingness to keep learning.
What We Offer:
Base Salary Range: $70,000-$80,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
Comprehensive health coverage, with low-cost dental and vision plans
A 401(k) with company match and vesting
Fully paid parental leave for new parents, with extended leave options
Additional benefits (mental health, pet insurance, and other wellness perks)
20 days of paid time off (PTO) annually
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Los Angeles
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Partner Success Associate
on the Via Student Transit team, you’ll be on the ground floor of one of our fastest-growing verticals, working to bring safe, efficient, and flexible transportation to students across the U.S. This role blends strategic relationship management, operational data analysis, and consultative problem-solving. You will serve as a trusted, empathetic advisor to superintendents and transportation directors — understanding their needs and challenges, ensuring smooth program performance, driving service expansions, and driving long-term renewals in one of our fastest-growing business verticals.
For this quota-carrying role, we’re looking for a
customer-first
, self-starting team player who thrives in ambiguity, communicates clearly and effectively, and is excited to roll up their sleeves and help accelerate the growth of a high-impact, mission-driven business.
This role requires a willingness to travel around 50% of the time.
What You’ll Do
Build Trusted Partner Relationships
: Serve as the primary point of contact for school district leadership, transportation directors, and operators, building durable, trust-based relationships through empathy, responsiveness, and a deep understanding of their priorities and challenges.
Drive Service Quality & Efficiency
: Analyze daily, weekly, and long-term transit performance data to understand what’s working, identify challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
Lead Renewals & Expansions
: Partner with customers to understand their evolving goals, negotiate complex contract renewals and service expansions, and grow year-over-year adoption and revenue across your partner portfolio.
Champion Partner Needs Internally
: Build strong internal partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to the table and advocating for improvements that meaningfully address partner and student needs.
Communicate Across All Levels
: Deliver clear, compelling presentations and operational updates to audiences ranging from school boards and superintendents to frontline transit staff, adapting your approach to meet each audience where they are.
Build and Scale Playbooks
: Help establish best practices, success metrics, and operational workflows that enable us to deliver an exceptional partner experience as we scale the Student Transit vertical nationally.
Who You Are
Partner Lead:
You have a minimum of 2 years of client-facing experience, ideally in sales, business development, customer success, account management, consulting, or B2G/education tech.
Analytical:
You’re comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
Self-Starter & Builder:
You thrive in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively.
Launch-Ready:
You’re excited to take ownership of service launches, coordinate across teams, and represent Via confidently and empathetically on the ground. You enjoy being on the move, meeting new people, and traveling frequently to help bring launches to life in cities around the world.
Strong Communicator:
You have exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts.
Mission-Driven:
You’re excited about modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/CS is a plus; what matters most is curiosity, resourcefulness, and a willingness to keep learning.
What We Offer:
Base Salary Range: $70,000-$80,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
Comprehensive health coverage, with low-cost dental and vision plans
A 401(k) with company match and vesting
Fully paid parental leave for new parents, with extended leave options
Additional benefits (mental health, pet insurance, and other wellness perks)
20 days of paid time off (PTO) annually
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: New York
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a
Senior Flutter Engineer
at Via, you'll be a core member of the rider mobile team, owning the mobile experience that millions of riders depend on every day - from booking rides and managing accounts to the underlying mobile infrastructure that makes it all work seamlessly. You'll work across both native Android and iOS and our cross-platform Flutter codebase, collaborating closely with designers, backend engineers, and product managers who care deeply about the quality of what they ship. If you're a mobile engineer who takes pride in building polished, high-performance experiences across platforms and wants to see your work used at real scale, this is the role for you.
**This is a hybrid position with the expectation that you will be onsite in NYC 2-3 days a week.**
About the Role:
Collaborate closely with designers, backend engineers, and product managers in order to deliver our high-quality, user-friendly rider application
Own the development and continuous improvement of Via's rider mobile apps across platforms - building new features across booking, account management, and the core rider journey while keeping the experience fast, reliable, and intuitive.
Work primarily in Flutter for cross-platform development while contributing to native Android and iOS codebases where needed, making pragmatic decisions about when to go cross-platform and when to go native
Architect and evolve the mobile infrastructure services that power Via's apps, making thoughtful decisions about app architecture patterns, performance optimization, and memory management that the whole team benefits from
Diagnose and resolve critical production issues under pressure, minimising disruption to riders and acting as a key line of defence when things go wrong in live environments
Mentor and guide engineers on the team - sharing your expertise across platforms, reviewing code thoughtfully, and helping others grow
About You:
5+ years of mobile development experience, with strong hands-on experience in cross-platform frameworks - Flutter experience is a strong advantage - alongside solid native development experience in Android (Kotlin) or iOS (Swift)
Comfortable working across both cross-platform and native codebases, with a good instinct for when each approach is the right tool for the job
Strong grasp of mobile app architecture patterns, performance optimization, and concurrent programming - whether that's Kotlin Coroutines, Swift’s async-await, or Dart's async patterns in Flutter
Experienced with mobile frameworks including Location Services and Google Maps API, and familiar with third-party mapping tools such as Mapbox
A natural collaborator and mentor - you take ownership of your work, share knowledge generously, and make the engineers around you better
Proactive and genuinely curious about new technologies - you don't wait to be told what to improve, and you bring energy and ideas to the team
Compensation and Benefits
(US only)
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $160,000 - $200,000
We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Rochester, MN
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Road Supervisor
, you will oversee service operations for
Rochester Public Transit.
You will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders.
This is a full-time, shift-based position requiring approximately 40–45 hours per week (8–9 hour shifts) in-person based out of our Rochester, Minnesota. While standard schedules are provided, this role does require flexibility and your fixed schedule could include evenings, weekends, and on occassion extended hours as business needs arise.
What You'll Do:
Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
Develop and implement training programs for new hires and ongoing training for existing drivers.
Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Go to the scene of accidents and incidents to manage processes and protocols
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
Learn the fundamentals of Via operations and related safety procedures
Perform the routine operation of vehicles, including pre- and post-shift inspections
Who You Are:
Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
At least 25 years old
Hold a valid
Commercial Driver’s License (CDL)
and
Passenger Endorsement
with a clean driving record.
An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
Proficient in using a tablet and standard office software (e.g., Google Suite).
Possess good knowledge of the city and community of Rochester
Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
Able to deal effectively and courteously with all customers and the public
Ability to work flexible hours, including evenings and weekends, as required.
Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary range: $32 - $34 / hour
Hours/Shifts: Varied
We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.
Ready to join the ride?
Via is an equal opportunity employer.
Location: London
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.
As an
Algorithm
Developer
at Via, you’ll join our R&D center in London, as part of the Core R&D group, which is responsible for developing and maintaining Via’s proprietary algorithms and the services that run them in production. The position requires deep knowledge of algorithms, data structures, software engineering methodologies and best practices. You will maintain and improve current algorithms and business logic, as well as develop new technical products and systems that support the various needs we have here at Via. If you’re a developer by heart and enjoy working on large-scale algorithms in a hands-on environment, this position might be just for you!
What You'll Do:
Take full ownership of large and complex code base that implements Via’s core algorithm
Develop and maintain multiple mission critical services
Immediate impact to Via’s thousands of daily passengers and clients around the world, like making our booking application respond to users significantly faster.
Work in close collaboration with devops teams and algorithms developers and researchers
Who You Are:
M.Sc. in Computer Science / Software Engineering / Mathematics / similar field
Minimum of 3 years of hands-on industry experience in backend development (Python)
Experience with DevOps in cloud infrastructure (Kubernetes, etc.) — strong advantage
Experience in architecture and maintaining cloud systems — strong advantage
Have a solid background in software engineering methodologies, such as git, CI/CD
Fast learner: you can quickly master concepts, disciplines and methods
Team player: you work well with people, as well as by yourself
Pragmatic: you know how to deconstruct a problem into few smaller problems
Concise: you get stuff done, in a simple, elegant way.
Compensation and Benefits:
Joining a global employer with over 700 mobility deployments in 50+ countries
Becoming part of a company that was awarded for its commitment to social good
Competitive compensation including equity
A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches
Comprehensive health scheme offered through AXA
Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents
We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive.
Our teams of worldclass engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more.
If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities.
Ready to join the ride?
Via is an equal opportunity employer.
Location: London
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint - we’ve got huge goals.
As an
Algorithm
Researcher
at Via, you’ll join our R&D center in London, as part of the Core R&D group, which is responsible for developing and maintaining Via’s proprietary algorithms and the services that run them in production. The role sits at the intersection of algorithm development, data science, and software engineering. You’ll work on complex algorithmic problems, explore and evaluate different approaches, and turn your solutions into reliable production systems that support Via’s transportation networks around the world. If you enjoy combining analytical thinking, algorithms, data, and hands-on development, this position might be just for you!
What You'll Do:
Design, develop, and improve Via’s core algorithms and business logic, solving complex real-world problems.
Explore and evaluate algorithmic approaches using data, experimentation, and analytical methods.
Develop and maintain mission-critical services that bring algorithmic solutions into production.
Work with large datasets to analyze system behavior and improve the performance of our algorithms.
Take ownership of complex technical problems, from initial research and exploration through to production.
Work in close collaboration with algorithm developers, researchers, data scientists, and software engineers.
Who You Are:
M.Sc. or Ph.D. in Computer Science / Mathematics / Statistics / Operations Research / similar quantitative field.
3+ years of relevant industry experience in algorithm development, data science, research, or software engineering with a strong algorithmic focus.
Strong knowledge of algorithms, data structures, and analytical problem-solving.
Strong Python skills and experience developing production-quality code.
Experience working with data and applying data science, optimization, or analytical techniques to solve complex problems.
Experience taking algorithms, models, or prototypes and turning them into production systems.
Experience with DevOps and cloud infrastructure (Kubernetes, etc.) — strong advantage.
Experience in architecture and maintaining cloud systems — strong advantage.
Curious and analytical: you enjoy exploring different approaches and understanding the data behind your solutions.
Pragmatic: you can break complex problems into smaller problems and find simple, effective solutions.
Hands-on: you enjoy taking ideas from research or experimentation all the way into production.
Compensation and Benefits:
Becoming part of a company that was awarded for its commitment to social good:
We are one of 17 Ventures That Embody the U.N.’s 17 Sustainable Development Goals
Inc. Magazine’s “Best in Business” Awardee in the software category for Companies That Put Purpose Before Profit
Competitive compensation including equity
A spacious office near Chancery Lane, where you can enjoy weekly team lunches
Comprehensive health scheme offered through AXA
Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents
Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI)
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Sacramento, California, United States
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Quality & Safety Manager
you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.
**This is an in-person position with the expectation that you will be in the field 2-3 days per week**
What You’ll Do:
Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
Deliver hands-on coaching on best practices, safety procedures, and service expectations.
Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
Review and assess complaint reports, driver feedback, and training session documentation.
Conduct training needs assessments and implement necessary improvements.
85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
Experience in transit supervision, transportation management, or a similar field preferred.
Strong leadership skills with the ability to mentor and guide drivers.
Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
Strong communication skills for effective feedback delivery and conflict resolution.
Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $25-30hr
Expected hours: 20-30 hours per week, including on evening and/or weekend coverage
Ready to join the ride?
Via is an equal opportunity employer.
Location: Mountain View, CA
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Road Supervisor
, you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as a driver operator when needed, leading by example, and ensuring excellent customer service for our riders. You may also serve as a protection driver, operating a vehicle as needed to support service coverage, lead by example, and ensure excellent customer service for our riders.
This is a full-time, in-person, shift-based position requiring approximately
40–45 hours per week (8–9 hour shifts)
in-person based out of our Mountain View location. While standard schedules are provided, this role does require flexibility to work occasional evenings, Saturdays, and extended hours as business needs arise.
What You'll Do:
Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency.
Develop and implement training programs for new hires and ongoing training for existing drivers.
Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction.
Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
Go to the scene of accidents and incidents to manage processes and protocols
Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth
Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities
Learn the fundamentals of Via operations and related safety procedures
Perform the routine operation of vehicles, including pre- and post-shift inspections
Who You Are:
Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role.
High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred.
At least 25 years old
Hold a valid California Class B Commercial Driver’s License (CDL) with Passenger Endorsement, current medical certification, and no restrictions preventing the operation of the company’s
Grech
,
Freightliner,
or
Van Hool Motorcoaches,
including air-brake equipped vehicles. Must maintain a driving record that meets company and insurance requirements..
An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically.
Proficient in using a tablet and standard office software (e.g., Google Suite).
Possess good knowledge of the city and community of Mountain View.
Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety
Able to deal effectively and courteously with all customers and the public
Ability to work flexible hours, including evenings and weekends, as required.
Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary range:
$39-42 / hour
Hours/Shifts:
Split shifts: 6:00am - 11:00am and 3:00pm - 6:00pm
We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.
Ready to join the ride?
Via is an equal opportunity employer.
Location: New York City
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Senior Product Manager
at Via, you will lead a complex, scaled portfolio of products and features that impact our end users. You will be joining Via at a time of rapid growth, impacting tens of thousands of riders per day especially those from low-income communities. This is an opportunity to shape the next generation of our mobile apps, provide intuitive and delightful experiences all while keeping our promise to our public sector customers on bettering the transit network as a whole. This includes combining various transportation modes, thoughtfully integrating into existing public transport and translating that experience across users from our public sector customers to riders and drivers. The role is one of thought leadership combined with a pragmatic eye towards building and shipping products that delight our partners.
What You'll Do:
Define and execute the overarching product strategy for the next-generation Rider and Driver platforms, leveraging AI and emerging technologies to expand reach across broader geographies, diverse user profiles, and multi-provider offerings.
Develop scalable functionality that accommodates complex service deployments with diverse policies surrounding mobility, payments, and user communication.
Convert user research and operational insights into clear product specifications by pinpointing core problems, formulating hypotheses, and defining success criteria.
Analyze qualitative feedback and quantitative metrics to align stakeholders and refine product development cycles.
Establish a rigorous, data-informed prioritization framework, evaluating the ROI of feature requests to effectively guide scoping decisions and roadmapping.
Serve as the central liaison across cross-functional teams, including Engineering, QA, Operations, and Business, engaging in detailed, day-to-day execution.
Who You Are:
You are an experienced product manager, with a minimum 5+ years of experience in successful startups or large companies operating on a global scale.
You have owned a broad set of products, led a product domain/line across a company, and built category-leading products.
You are able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like.
You have a strong understanding of how AI and emerging technologies can transform product experiences, and a track record of identifying and shipping AI-powered solutions that create meaningful value for users and the business.
You have demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch.
Excellent analytical abilities and a strong business acumen.
A great multitasker who thrives in a dynamic, fast-paced work environment.
Pro-active and independent achiever, self-learner, able to handle a task from idea to production.
Team player, with great communication/listening skills and a can-do attitude.
You have a passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus.
What We Offer:
Base Salary Range: $150,000 - $220,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
Comprehensive health coverage, with low-cost dental and vision plans
A 401(k) with company match and vesting
Fully paid parental leave for new parents, with extended leave options
Additional benefits (mental health, pet insurance, and other wellness perks)
20 days of paid time off (PTO) annually
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: New York City
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Director of Product
at Via, you will lead a complex, scaled portfolio of products and features that impact our end users. You will be joining Via at a time of rapid growth, impacting tens of thousands of riders per day especially those from low-income communities. This is an opportunity to shape the next generation of our mobile apps, provide intuitive and delightful experiences all while keeping our promise to our public sector customers on bettering the transit network as a whole. This includes combining various transportation modes, thoughtfully integrating into existing public transport and translating that experience across users from our public sector customers to riders and drivers. This role is one of thought leadership combined with a pragmatic eye towards building and shipping products that delight our partners.
What You’ll Do:
Define and lead the vision and strategic roadmap for our next-generation mobile platform, driving seamless and intuitive journeys for millions of riders and drivers on a single unified platform.
Leverage data analytics, AI, user research, and innovative thinking to spearhead product features that deliver delightful and high-impact mobile experiences.
Manage full-stack development from front-end user interfaces to back-end architecture, robust API integrations, and third-party partner connections.
Actively collaborate on user-first design and interface details to ensure smooth, highly accessible, and intuitive interactions across all platforms.
Assess the value relative to cost for all product requirements, efficiently scoping and descoping items as needed to optimize resource allocation.
Serve as the primary liaison across Engineering, QA, Operations, and Business teams to direct cohesive, day-to-day execution.
Who You Are:
You are an experienced product manager, with 7-10 years of experience in successful startups or large companies operating on a global scale.
You have owned a broad set of products, led a product domain/line across a company, and built category-leading products.
You are able to digest market research & customer feedback along with having a crisp understanding of technical requirements and constraints to paint a vision of what a great product could look like.
You have a strong understanding of how AI and emerging technologies can transform product experiences, and a track record of identifying and shipping AI-powered solutions that create meaningful value for users and the business.
You have demonstrated success in handling an end-to-end product lifecycle with the ability to drive product planning, development, and launch.
Excellent analytical abilities and a strong business acumen.
A great multitasker who thrives in a dynamic, fast-paced work environment.
Pro-active and independent achiever, self-learner, able to handle a task from idea to production.
Team player, with great communication/listening skills and a can-do attitude.
You have a passion for public transit, mapping, SaaS and accessibility - working experience in these areas is a plus.
What We Offer:
Base Salary Range: $200,000 - $300,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
Comprehensive health coverage, with low-cost dental and vision plans
A 401(k) with company match and vesting
Fully paid parental leave for new parents, with extended leave options
Additional benefits (mental health, pet insurance, and other wellness perks)
20 days of paid time off (PTO) annually
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Elmira, NY
Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As an
Operations Manager
at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.
**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.**
What You’ll Do:
Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life
Who You Are:
Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences
Mission driven, motivated by expanding access to transportation and improving how communities move
You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations
You are comfortable working around Class B/Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses
You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment
Able to commute to the Elmira area 4-5 days a week
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $65,000-$90,000 / per year.
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Elmira, NY
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As
General Manager
, you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it!
What You'll Do:
Manage the on-site daily operations of Via’s service around Chemung County
Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round the clock team
Manage and mentor the on-site team of dispatchers and shift managers
Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations
Liaise closely with Via senior management and Via’s external partners
Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis
Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations
Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.
Who You Are:
Experienced operations manager, with a minimum of 6+ years of experience
You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility
You are a savvy and tactful communicator: you intuitively find the right tone in every situation
You desire to foster a culture deeply committed to providing a world class customer service experience
You are a detail-oriented executor: you’re obsessively action-oriented and thrive while operating autonomously
You are an experienced and exceptional leader: people love working with you and for you and you have extensive experience leading support teams
You are flexible and adaptable, you love the challenge of adapting to change rapidly and making things work on the fly
You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with
You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility
You are a problem solver; you don’t accept the status quo and are always looking for creative solutions
Experience working in transit a plus
Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Base salary range: $110,000-$160,000 / per year + RSU package
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
Ready to join the ride?
Via is an equal opportunity employer.
Location: Prescott, Phoenix AZ
Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a
Transit Manager
on Via’s Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.
**Willing to travel to Prescott 2-3 days a week.**
What You’ll Do:
Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.
Who You Are:
Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
Mission driven, motivated by expanding access to transportation and improving how communities move.
Based in Prescott, AZ ready to be onsite 4–5 days a week.
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $63,000 - $72,000 / per year.
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Seattle
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Quality & Safety Manager
you will play a crucial role in ensuring the highest levels of safety, service quality, and operational efficiency for our transit services. You will be responsible for supervising and training drivers, managing on-the-road performance, responding to incidents, and maintaining service standards. This role is ideal for individuals who thrive in dynamic environments and are committed to fostering a culture of safety and excellence.
**This is an in-person position with the expectation that you will be in the field 2-3 days per week**
What You’ll Do:
Conduct on-the-road supervision, including ride-alongs and shadowing, to ensure compliance with safety and service standards.
Monitor and evaluate driver interactions and adherence to safety protocols, providing constructive feedback and coaching.
Partner with the Field Manager to provide continuous training, including initial, remedial, and refresher courses.
Deliver hands-on coaching on best practices, safety procedures, and service expectations.
Lead post-accident and post-incident protocols, serving as the Designated Employer Representative (DER) for DOT compliance.
Act as the primary point of contact for urgent operational issues, implementing real-time solutions to ensure service continuity.
Review and assess complaint reports, driver feedback, and training session documentation.
Conduct training needs assessments and implement necessary improvements.
85% on-the-road supervision, 15% training and administrative duties.
Who You Are:
Experience in transit supervision, transportation management, or a similar field preferred.
Strong leadership skills with the ability to mentor and guide drivers.
Excellent problem-solving skills and ability to make quick, effective decisions in dynamic situations.
Strong communication skills for effective feedback delivery and conflict resolution.
Knowledge of DOT regulations, safety standards, and ADA/paratransit compliance is a plus.
Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment.
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
Salary Range: $28-30/hr
Expected hours: 20-30 hours per week, including on evening and/or weekend coverage
Ready to join the ride?
Via is an equal opportunity employer.
Location: London
Via is using technology to transform transportation around the world. We recently acquired Citymapper to expand our end-to-end TransitTech solution. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Strategic Partnerships Principal
, you’ll spearhead Via's business development in efforts in Northern Europe. You will strategically establish revenue-generating partnerships with a diverse group of prospective clients, from government officials to private-sector business leaders, and demonstrate our value proposition across a range of verticals. You will be responsible for the full business development cycle, from opportunity identification to contracting. Your impact is tangible: more efficient, sustainable and equitable transportation solutions for the communities around you.
What You'll Do
Develop an expertise on Via’s solutions, (on-demand mobility, Citymapper for Cities, Remix’s transit planning, to name a few) and collaborate cross-functionally across teams to drive product and operational enhancements.
Strategically navigate your market’s unique buying landscape; you’ll research, roadmap, and use your strong analytical skills to build compelling, data-driven business cases for our platform.
You’ll lead execution and strategy for full-cycle sales efforts across the UK & Nordics territory, working to make transit better for your community and your region’s communities. This is a quota-carrying role.
Act as a thought partner to prospective clients; you’ll educate, consult, and work strategically to develop regional transit plans and find funding mechanisms within your market.
Champion our mission and technology, acting as the “face of Via” in your region by leading local marketing campaigns, speaking at conferences, and providing consistent thought leadership in the mobility space.
Lead category and industry mapping for your region to understand relevant market, product, and pricing trends, and turning key insights into actionable recommendations for growth strategy.
Who You Are:
Fluency in English. Additional fluency in Nordic languages (Swedish, Danish, Norwegian) is a big plus.
Minimum 6 years of experience in client-facing roles; experience selling or interacting with the public sector is a plus
Expertise in prospecting, cross-selling, and developing relationships with senior level officials and executives
An excellent written and verbal communicator; whether in customer conversations, product presentations, or written proposals
Commercial intuition and solid judgment; you’re not deterred by setbacks and enjoy the process of building high-value relationships over time; you know when to push and when to yield in maximizing the value of a potential deal
Enjoy mentoring junior team members, but don’t mind starting at Via as an individual contributor without direct reports
Excited to travel up to 25% of your time
What We Offer:
Joining a global employer with over 600 mobility deployments in 35+ countries
Becoming part of a company that was awarded for its commitment to social good:
Competitive compensation including stock options
A hybrid working model and a charming office near Chancery Lane, where you can enjoy weekly team lunches
Comprehensive health scheme offered through AXA
Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems — optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe.Building the world's most efficient, equitable, and sustainable transportation network for all passengers — including those with limited mobility, those without smartphones, and unbanked populations — Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.
At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.
We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.Ready to join the ride?
Via is an equal opportunity employer.
#LI-RB1
Location: West and Central US
Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Partner Success Associate
on the Via Student Transit team, you’ll be on the ground floor of one of our fastest-growing verticals, working to bring safe, efficient, and flexible transportation to students across the U.S. This role blends strategic relationship management, operational data analysis, and consultative problem-solving. You will serve as a trusted, empathetic advisor to superintendents and transportation directors — understanding their needs and challenges, ensuring smooth program performance, driving service expansions, and driving long-term renewals in one of our fastest-growing business verticals.
For this quota-carrying role, we’re looking for a
customer-first
, self-starting team player who thrives in ambiguity, communicates clearly and effectively, and is excited to roll up their sleeves and help accelerate the growth of a high-impact, mission-driven business.
This role requires a willingness to travel around 50% of the time.
What You’ll Do
Build Trusted Partner Relationships
: Serve as the primary point of contact for school district leadership, transportation directors, and operators, building durable, trust-based relationships through empathy, responsiveness, and a deep understanding of their priorities and challenges.
Drive Service Quality & Efficiency
: Analyze daily, weekly, and long-term transit performance data to understand what’s working, identify challenges, and provide actionable recommendations that improve routing, student safety, and operational efficiency.
Lead Renewals & Expansions
: Partner with customers to understand their evolving goals, negotiate complex contract renewals and service expansions, and grow year-over-year adoption and revenue across your partner portfolio.
Champion Partner Needs Internally
: Build strong internal partnerships with product, operations, deployment, and marketing teams, bringing the customer perspective to the table and advocating for improvements that meaningfully address partner and student needs.
Communicate Across All Levels
: Deliver clear, compelling presentations and operational updates to audiences ranging from school boards and superintendents to frontline transit staff, adapting your approach to meet each audience where they are.
Build and Scale Playbooks
: Help establish best practices, success metrics, and operational workflows that enable us to deliver an exceptional partner experience as we scale the Student Transit vertical nationally.
Who You Are
Partner Lead:
You have a minimum of 2 years of client-facing experience, ideally in sales, business development, customer success, account management, consulting, or B2G/education tech.
Analytical:
You’re comfortable diving into operational data, extracting meaningful insights, and translating numbers into clear strategic narratives.
Self-Starter & Builder:
You thrive in fast-paced, high-growth settings with ambiguity, taking ownership and solving problems proactively.
Launch-Ready:
You’re excited to take ownership of service launches, coordinate across teams, and represent Via confidently and empathetically on the ground. You enjoy being on the move, meeting new people, and traveling frequently to help bring launches to life in cities around the world.
Strong Communicator:
You have exceptional written and verbal presentation skills, with a talent for translating complex operational models into simple, compelling concepts.
Mission-Driven:
You’re excited about modernizing student transportation and improving access to education. Prior experience in transit, education, or public sector sales/CS is a plus; what matters most is curiosity, resourcefulness, and a willingness to keep learning.
What We Offer:
Base Salary Range: $70,000-$80,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills.
Comprehensive health coverage, with low-cost dental and vision plans
A 401(k) with company match and vesting
Fully paid parental leave for new parents, with extended leave options
Additional benefits (mental health, pet insurance, and other wellness perks)
20 days of paid time off (PTO) annually
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Location: Montgomery
Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As an
Operations Manager
at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.
**This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.**
What You’ll Do:
Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life
Who You Are:
Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences
Mission driven, motivated by expanding access to transportation and improving how communities move
You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations
You are comfortable working around Class B/Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses
You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment
Able to commute to the Montgomery area 4-5 days a week
Compensation and Benefits:
Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $65,000-$90,000 / per year.
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Seattle
Los Angeles
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