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Location: Tulare, California Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As the Transit Safety Manager, you will oversee driver safety programs, lead in-person and virtual training, and support market operations to ensure our drivers meet the highest standards of safety and service. What You’ll Do: Serve as the primary safety lead for the service - conducting post-incident reviews, safety audits, and ride-alongs to ensure compliance with company and regulatory standards. Monitor trends in safety data and collaborate with central operations to identify opportunities for proactive coaching or process improvements. Support and occasionally act as the Designated Employer Representative (DER) for DOT compliance, ensuring accurate recordkeeping and timely follow-up on testing or incidents. Lead root cause analyses for accidents and incidents and develop corrective action plans. Design, deliver, and continually improve driver training programs - including onboarding, remedial, and refresher sessions - with a strong focus on safety, defensive driving, and passenger assistance. Provide hands-on instruction in: Wheelchair Securement & Passenger Sensitivity Defensive Driving De-escalation & Customer Interaction CPR/First Aid & Emergency Procedures Evaluate driver performance through ride-alongs, skills assessments, and feedback sessions. Maintain training documentation, certifications, and compliance records. Conduct regular ride along’s to observe service quality, reinforce training, and coach drivers in real-world conditions. Serve as a visible leader across markets - fostering a culture of safety, accountability, and support. Partner with operations, safety, and compliance teams to align local practices with company-wide goals. Assist in driver scheduling for trainings and ensure operational readiness. Support reporting and communication between field teams and central operations Who You Are: Commercial Driver’s License (CDL) with passenger endorsement required. 3+ years of experience in driver training, operations management, or field supervision, preferably in fixed route and paratransit settings. Proven ability to coach, motivate, and manage performance among diverse driver teams. Strong understanding of safety protocols, ADA requirements, and DOT regulations. Excellent communication and interpersonal skills; able to train and inspire adult learners. Comfort balancing field work with administrative and compliance tasks. Proficiency with digital tools (LMS platforms, dashboards, spreadsheets, etc) Successful completion of a pre-employment physical exam, drug test, criminal background check, and motor vehicle records check is mandatory for employment. Certifications & Professional Development: We will support continued professional development and certification renewal, including: PASS (Passenger Assistance Safety and Sensitivity) LLLC Defensive Driving CPR/First Aid De-escalation Training Other state- or service-specific certifications as needed. Compensation and Benefits: Salary Range: $75,000 - $90,000 / year Final salary will be determined based on experience, knowledge, and skills. Comprehensive benefits package, including medical coverage, paid time off, and 401(k) matching. Opportunities for certification, advancement, and leadership development. Ready to join the ride? Via is an equal opportunity employer.

Location: Rochester, MN Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As Via's Operations Manager, you will be supporting our local team in Rochester, and a number of Via services across the Central Region. This position is focused on supporting our frontline employees by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture. This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives. Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission. **NOTE: this is a 5-day a week in-person role, primarily based in our Rochester, MN location with regular travel to other sites** What You'll Do: Own end-to-end employee lifecycle processes, including onboarding, off-boarding, pre-employment requirements, and documentation. Manage workers’ compensation and unemployment claims, ensuring timely processing and compliance. Serve as a trusted employee advocate, providing day-to-day support, handling inquiries and investigations, and fostering a positive, inclusive workplace culture. Lead employee engagement and recognition initiatives to enhance overall employee experience. Support payroll processes to ensure accuracy and compliance, administer employee benefits, including open enrollment, education, and support. Maintain accurate employee records and ensure adherence to company policies and regulatory requirements. Partner on recruiting efforts, including interviews, offer processes, and pre-hire screenings. Lead sensitive employee relations matters, including terminations and required documentation. Represent the company externally at job fairs and community events to attract talent and build brand awareness. Act as a key liaison with local partners and vendors, supporting operational needs and strengthening relationships. Collaborate with central HR teams to align on best practices and drive process improvements. Who You Are: Minimum of 3+ years of experience in HR operations, employee relations, talent acquisition or a similar role. Experience working with unionized employee populations and understanding of collective bargaining agreements. You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions. Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.). Strong interpersonal and communication skills with the ability to handle sensitive situations effectively. Detail-oriented and highly organized with a process-driven mindset. Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities. Based in the Rochester, MN area and comfortable working in person 5 days per week Experience working with unions is a plus Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $70,000-$90,000 per year We are proud to offer a generous and comprehensive benefits package. Ready to join the ride? Via is an equal opportunity employer.

Location: Park City, UT As a Dispatch Lead, you will lead a large frontline operations team responsible for both customer support and real-time dispatching functions. You'll own the performance of your team, ensuring every customer and driver interaction is handled with empathy and efficiency while maintaining operational excellence across our service. This is a highly visible leadership role that requires strong people management skills, sound judgment, and the ability to thrive in a fast-paced environment where priorities can change quickly. You'll coach and develop your team, manage staffing and scheduling, solve operational challenges in real time, and partner closely with local leadership to identify root causes and implement long-term improvements. This is an in-person position based in Park City five days per week. Weekend availability may be required based on operational needs. What You'll Do Lead, develop, and manage a team of frontline agents responsible for customer support and dispatch operations Serve as the primary escalation point for complex customer and operational issues, making thoughtful decisions in real time with limited guidance Own team performance metrics across customer experience, operational outcomes, quality, productivity, and service levels Ensure riders receive empathetic, high-quality support while maintaining efficiency and responsiveness across all contact channels Oversee dispatch operations to ensure all service commitments are fulfilled through proactive problem solving and resource coordination Use technology and operational tools to monitor service performance, identify emerging issues, and drive informed decision-making Partner closely with General Managers and Operations leadership to investigate recurring operational challenges, identify root causes, and recommend process improvements Balance immediate problem-solving with long-term operational thinking, sharing insights and recommendations that improve service reliability and team effectiveness Build strong cross-functional relationships with Operations, Product, Support, and other stakeholders to drive continuous improvement across the business Become the subject matter expert on local operations, processes, and systems, adapting quickly as services evolve and new challenges emerge Who You Are 3+ years of people management experience leading frontline operations, customer support, dispatch, call-center, logistics / transportation, or similarly fast-paced teams Proven ability to coach, develop, and hold team members accountable while creating an engaged and positive team culture A strong operator who can effectively manage competing priorities, make decisions quickly, and remain calm under pressure Customer-focused and empathetic, with a commitment to delivering exceptional service experiences Comfortable owning operational outcomes and taking accountability for team performance Tech-savvy and comfortable learning new systems, tools, and technologies quickly Independent and self-directed; you excel in ambiguous environments where processes may not yet be fully defined Analytical and curious, with the ability to identify patterns, diagnose root causes, and translate insights into actionable improvements An excellent communicator who can build trust and influence stakeholders across all levels of the organization Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $55,000 - $68,000 / year We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching. Ready to join the ride? Via is an equal opportunity employer.

Location: Rochester, MN Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As Via's People Operations Associate, you will be supporting our local team in Rochester, and a number of Via services across the Central Region. This position is focused on supporting our frontline employees by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture. This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives. Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission. **NOTE: this is a 5-day a week in-person role, primarily based in our Rochester, MN location with regular travel to other sites** What You'll Do: Own end-to-end employee lifecycle processes, including onboarding, off-boarding, pre-employment requirements, and documentation. Manage workers’ compensation and unemployment claims, ensuring timely processing and compliance. Serve as a trusted employee advocate, providing day-to-day support, handling inquiries and investigations, and fostering a positive, inclusive workplace culture. Lead employee engagement and recognition initiatives to enhance overall employee experience. Support payroll processes to ensure accuracy and compliance, administer employee benefits, including open enrollment, education, and support. Maintain accurate employee records and ensure adherence to company policies and regulatory requirements. Partner on recruiting efforts, including interviews, offer processes, and pre-hire screenings. Lead sensitive employee relations matters, including terminations and required documentation. Represent the company externally at job fairs and community events to attract talent and build brand awareness. Act as a key liaison with local partners and vendors, supporting operational needs and strengthening relationships. Collaborate with central HR teams to align on best practices and drive process improvements. Who You Are: Minimum of 3+ years of experience in HR operations, employee relations, talent acquisition or a similar role. Experience working with unionized employee populations and understanding of collective bargaining agreements. You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions. Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.). Strong interpersonal and communication skills with the ability to handle sensitive situations effectively. Detail-oriented and highly organized with a process-driven mindset. Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities. Based in the Rochester, MN area and comfortable working in person 5 days per week Experience working with unions is a plus Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $70,000-$90,000 per year We are proud to offer a generous and comprehensive benefits package. Ready to join the ride? Via is an equal opportunity employer.

Location: Rochester, MN Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As Director of Strategy and Operations , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! What You'll Do: Manage the on-site daily operations of Via’s service in Rochester, MN Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations Liaise closely with Via senior management and Via’s external partners Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Who You Are: Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree Must be local or willing to relocate to Rochester, MN Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility Savvy and tactful communicator: you intuitively find the right tone in every situation Foster a culture deeply committed to providing a world class customer service experience Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility Problem solver; you don’t accept the status quo and are always looking for creative solutions Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Base salary range: $140,000-$200,000 / year Relocation coverage available We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Ready to join the ride? Via is an equal opportunity employer.

Location: Rochester, MN Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As General Manager , you will manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This is not a role where you will be following a playbook, you will be building the plane while flying it - making it a challenging people-facing role that spans entrepreneurship, business development and operations management. We hope you are up for it! What You'll Do: Manage the on-site daily operations of Via’s service in Rochester, MN Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team Lead, coach and develop a large team of drivers, dispatchers, mechanics, and other on the ground team members: fostering a collaborative, cohesive, and energetic environment Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations Liaise closely with Via senior management and Via’s external partners Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations Who You Are: Experienced operations manager, with a minimum of 5+ years of experience and hold a Bachelor's degree Must be local or willing to relocate to Rochester, MN Independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility Savvy and tactful communicator: you intuitively find the right tone in every situation Foster a culture deeply committed to providing a world class customer service experience Detail-oriented executor: you’re obsessively action-oriented, and thrive while operating autonomously Experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams Flexible and adaptable: you love the challenge of adapting to change rapidly and making things work on the fly Have a proven track record of managing teams and developing people - you know how to motivate and get the best work out of every person who you work with Effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility Problem solver; you don’t accept the status quo and are always looking for creative solutions Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Base salary range: $110,000-$160,000 / year Relocation coverage available We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. Ready to join the ride? Via is an equal opportunity employer.

Location: New York Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Proposal Coordinator , you will work with senior members of the Strategy Team to coordinate and deliver expertly prepared proposals to new and existing partners for effective shared mobility services. What You'll Do: Work closely with proposal managers to organize and submit compliant proposals, including completing required forms and managing proposal production and delivery. Review solicitations, amendments, and proposal instructions and track required forms, attachments, and certifications. Coordinate with Via’s Legal and Finance teams to review and address detailed regulatory, financial, and compliance requirements. Develop working knowledge of internal databases and systems in order to respond effectively to complex compliance and operational requirements. Lead and support the continuous maintenance of documentation, processes, and knowledge management systems. Drive top-of-the-funnel opportunity review processes, including facilitating go/no go recommendations, managing agenda for executive discussion, and reporting on outcomes Skillfully manage communications across internal teams and external partners. Who You Are: 2-15 years of experience in roles that require exceptional administrative competence, meticulous attention to detail, and strong project management skills. Experience in proposal coordination, marketing coordination, bid coordination, or government contracting support is a plus. Able to work independently and effectively in a fast-paced environment while meeting strict deadlines. Meticulous and vigilant, with a keen attention to detail. Strong time management, organization, and planning skills, with the ability to effectively manage multiple competing priorities. A positive, can-do attitude. Good judgment, including a high-level of discretion and discernment for confidential and proprietary information. Reliable, dependable, and punctual. Notary public commission is a plus. Must be based in NYC and excited to work from the office 3 or more days a week. What We Offer: All final pay rates and levels will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Salary Range: Coordinator - $65,000-$85,000 // Senior Coordinator - $85,000-$115,000. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: New York, New York Via is the global leader in transportation technology, powering modern, data-driven transit networks for hundreds of agency partners worldwide. Now, we are building our next frontier: AI Labs. This new, high-growth vertical combines Via’s global scale with cutting-edge artificial intelligence to build next-generation software for cities, automate complex systems, and unlock massive revenue opportunities. As a BDR , you will operate at the intersection of marketing and sales to support the growth of AI Labs. You will own the research and outreach strategies to generate meaningful engagement with top prospects and customers, facilitating the partnerships that bring equitable and affordable transit to communities worldwide and supercharging the public sector with AI solutions. This is an exciting role, tasked with building a book of business for a fast-growing new vertical. You’ll play a key role in shaping the team’s approach and helping cities develop new AI solutions. About the Role: Build pipeline for AI Labs, a new vertical dedicated to improving how cities function. Perform deep-dive research on accounts and individuals to create comprehensive buying committee maps and informed account plans. Lead multi-channel outreach campaigns across email, phone, and LinkedIn to articulate the value of Via’s AI solutions. Facilitate meetings, provide demos, qualify leads, and close deals as appropriate. Maintain and optimize sales tools within our CRM and marketing tech stack to ensure data accuracy and process scalability. Collaborate with commercial teams to align outreach efforts with broader sales goals and regional growth strategies. About You: Minimum of 1–4 years of experience in B2B marketing, account-based marketing, or a sales development (BDR/SDR) role. Analytical mindset with the ability to use campaign data to identify what’s working and where to pivot strategy. Proficiency in CRM and marketing automation tools to manage high volumes of outreach and research effectively. Clear, concise communicator capable of writing professional outreach and explaining complex AI solutions simply. Hungry to learn about AI, automation opportunities in the Public Sector, and the Via buying audience, with a proven ability to implement feedback quickly. Resilient and team player who enjoys building relationships over time and remains undeterred by setbacks. Compensation and Benefits: All final pay rates and levels will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data Salary Range: Associate $70,000-$80,000 + $5k bonus target // Associate Principal - $90,000 -$115,000 + $10k-15k bonus target Comprehensive health coverage, with low-cost dental and vision plans A 401(k) with company match and vesting Fully paid parental leave for new parents, with extended leave options Additional benefits (mental health, pet insurance, and other wellness perks) There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: New York, New York Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As Global Head of Payroll , you will lead and scale payroll operations across our global footprint, ensuring accurate, compliant, and timely payroll delivery for employees across the United States, Europe, Israel, and other international markets supported through employer-of-record (EOR) and payroll partners. This role is responsible for global payroll strategy, payroll operations, compliance, vendor management, and payroll technology. You will build and develop a high-performing global payroll organization, establish scalable processes and controls, and serve as a key partner to the Finance, Legal, People, and Operations teams. Success in this role requires a hands-on leader who can operate strategically while remaining close to the details, driving operational excellence in a fast-paced, high-growth, and globally distributed environment. What You'll Do Lead global payroll operations across all countries and entities, ensuring timely, accurate, and compliant payroll processing. Manage, coach, and develop a team of Payroll Managers and payroll professionals across multiple regions. Establish scalable payroll governance, controls, policies, and operating procedures that support a growing global workforce. Own relationships with global payroll providers, Employer of Record partners, tax advisors, and other payroll vendors, ensuring service quality, accountability, and continuous improvement. Partner closely with People Operations to ensure the accurate and timely flow of employee data, including new hires, terminations, compensation changes, benefits, leave programs, equity transactions, and organizational changes. Partner with Finance, Accounting, Tax, Equity Administration, and Legal to ensure compliance with global payroll regulations and reporting requirements. Ensure accurate processing and reporting of equity compensation, including RSUs, stock options, and related payroll tax obligations. Drive payroll technology strategy and optimization, including Workday Payroll, global payroll platforms like P&I Loga and iiPay, integrations, automation, reporting, and system implementations. Develop meaningful payroll metrics, dashboards, and reporting packages, including headcount reporting, payroll spend analysis, variance analysis, payroll tax reporting, and executive-level reporting. Ensure accurate and timely payroll tax filings, registrations, remittances, garnishments, and statutory reporting requirements globally. Identify opportunities to streamline processes, improve controls, reduce risk, and enhance the employee payroll experience. Serve as the senior escalation point for complex payroll matters and drive timely resolution of payroll-related issues. Who You Are Bachelor's degree in Accounting, Finance, Business Administration, or a related field. 10+ years of progressive payroll leadership experience, including responsibility for multinational payroll operations. Demonstrated experience leading global payroll teams across multiple countries and regions. Strong understanding of payroll taxes, financial controls, and payroll compliance. Proven ability to build scalable payroll processes and lead through periods of growth, change, and system transformation. Strong project management skills with experience managing multiple priorities and stakeholders simultaneously. Hands-on leadership style with a willingness to dive into operational details when needed. Exceptional analytical, problem-solving, and process improvement capabilities. Excellent communication skills and ability to influence stakeholders across all levels of the organization. High degree of discretion and commitment to maintaining confidentiality. What Catches Our Eye Experience with Workday, global payroll platforms (iiPay, P&I Loga, Malam, or similar) Experience supporting publicly traded companies and equity compensation payroll processing. Experience leading payroll transformations, implementations, and integration projects. Familiarity with SOX controls, public company reporting requirements, and audit environments. Experience building and mentoring high-performing payroll teams. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $175,000 - $190,000 per year Comprehensive health coverage, with low-cost dental and vision plans A 401(k) with a generous company match and vesting Fully paid parental leave for new parents, with extended leave options Additional benefits (mental health, pet insurance, and other wellness perks) 20 days of paid time off (PTO) annually Ready to join the ride? Via is an equal opportunity employer.

Location: Vancouver, British Columbia Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Director of Strategic Partnerships at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. About the Role: Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership and setting the standard for how we show up at that level Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope About You: 10+ years of relevant work experience in a client-facing role, with a track record of owning and growing strategic accounts independently at the most senior levels Fluency in French and English is required for frequent client interaction. Quantitatively inclined and data savvy; you use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who shapes the way things are done and sets a standard others aspire to A natural leader in every sense — someone whose judgment, presence, and way of operating raises the quality of the work and the people around them, regardless of title Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $160,000-$200,000 CAD Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work. A Group RRSP & DPSP with a company match. Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks) 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Frankfurt region Via has the mission to improve transportation and mobility around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Field Manager – Data, Optimization & AI on Via’s Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead the daily operations of our on-demand RMV services across the greater Frankfurt area, tackle real-time challenges, drive optimization, and ensure our riders are transported safely and reliably. A big part of the role is optimizing how our field team and service operate: using data to quickly answer operational questions, identify opportunities, improve processes, and lead AI and automation projects. You’ll have a unique opportunity to combine hands-on operations with innovation and help shape the future of on-demand passenger transportation in the region. This role is based in the greater Frankfurt area, with the expectation that you will be on-site at least 3 days per week What You’ll Do: Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders. Drive continuous optimization across the field team and service, leveraging data, technology, AI, and automation — including leading AI projects from idea to implementation. Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues — using data to quickly diagnose problems and keep service running smoothly. Guide and support drivers, building strong relationships and identifying opportunities to improve field team performance. Turn rider and community feedback into actionable improvements, using data to spot patterns and address root causes. Act as the bridge between Via's partners, drivers, and Via central teams, quickly pulling data to answer questions, solve problems, and drive improvements. Who You Are: Operationally experienced in people management, logistics, customer service, or other process-oriented work. Relationship-oriented and a strong communicator, able to build trust with drivers, riders, teammates, and city partners and find the right tone at every level. Hands-on and proactive , comfortable taking responsibility for employees, being in the field, and solving problems where they happen — even under pressure. Data-driven, structured, and digitally savvy, using analytics and AI tools to solve problems, prioritize effectively, and improve our services. Tactical and strategic , able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring. You have a proficiency level of at least C1 in both German and English. You have a valid drivers license in Germany, class B. What We Offer: Base salary range: €45-55k. Final salary will be determined by the candidate’s experience, knowledge, and skills An international team, who stands for social impact Company pension scheme (bAV) with a 20% employer contribution Urban Sports Club membership 30 days of vacation per year There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Dallas (Flexible Location) Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Senior Partner Success Manager , you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope. This is a remote-first role supporting Via’s Central US market. We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond. What You'll Do Own the success of transportation services across your partner portfolio, serving as a primary point of contact for partner leadership and key stakeholders. Drive revenue growth across your portfolio by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year over year. Act as a trusted advisor to partners, translating their needs into concrete service improvements and using Via’s full platform to help them build better, more effective transportation services. Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth. Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services. Who You Are You have 6+ years of relevant work experience, including experience working directly with clients. You’re a natural relationship builder who stays calm and collected when facing a crisis or criticism, and celebrates your partners’ successes with them. You’re quantitatively inclined and data savvy. You may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex datasets, asking critical questions, and turning raw numbers into simple, actionable recommendations. You’re a reliable, motivated self-starter with a strong growth mindset. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles that require a high degree of responsibility. You’re an excellent team player and a meaningful individual contributor. You enjoy mentoring others, see success as a team effort, and like working with people across the organization. You’re comfortable with frequent travel and excited to connect with partners face-to-face. What We Offer: Base salary range: $145,000-$165,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with a generous company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). 20 days of paid time off (PTO) annually. We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.

Location: Detroit (Flexible Location) Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Senior Partner Success Manager , you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope. This is a remote-first role supporting Via’s Central US market. We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond. What You'll Do Own the success of transportation services across your partner portfolio, serving as a primary point of contact for partner leadership and key stakeholders. Drive revenue growth across your portfolio by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year over year. Act as a trusted advisor to partners, translating their needs into concrete service improvements and using Via’s full platform to help them build better, more effective transportation services. Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth. Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services. Who You Are You have 6+ years of relevant work experience, including experience working directly with clients. You’re a natural relationship builder who stays calm and collected when facing a crisis or criticism, and celebrates your partners’ successes with them. You’re quantitatively inclined and data savvy. You may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex datasets, asking critical questions, and turning raw numbers into simple, actionable recommendations. You’re a reliable, motivated self-starter with a strong growth mindset. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles that require a high degree of responsibility. You’re an excellent team player and a meaningful individual contributor. You enjoy mentoring others, see success as a team effort, and like working with people across the organization. You’re comfortable with frequent travel and excited to connect with partners face-to-face. What We Offer: Base salary range: $145,000-$165,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with a generous company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). 20 days of paid time off (PTO) annually. We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.

Location: Chicago (Flexible Location) Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Senior Partner Success Manager , you’ll be the face and voice of Via for our partners both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our partners’ trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. Simultaneously, you will be an internal advocate for partners with Via by championing for new products and capabilities to facilitate the expansion of each partner’s service size and scope. This is a remote-first role supporting Via’s Central US market. We’re open to candidates based in a wide range of locations across the country, including Chicago and cities across Texas, Michigan, Ohio, Colorado and beyond. What You'll Do Own the success of transportation services across your partner portfolio, serving as a primary point of contact for partner leadership and key stakeholders. Drive revenue growth across your portfolio by securing renewals, expanding existing contracts, and landing upsells through negotiations with senior stakeholders to grow the business year over year. Act as a trusted advisor to partners, translating their needs into concrete service improvements and using Via’s full platform to help them build better, more effective transportation services. Analyze service performance data on a daily, weekly, and long-term basis, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth. Advocate internally for your partners, working cross-functionally to champion new products and capabilities that expand the size and scope of their services. Who You Are You have 6+ years of relevant work experience, including experience working directly with clients. You’re a natural relationship builder who stays calm and collected when facing a crisis or criticism, and celebrates your partners’ successes with them. You’re quantitatively inclined and data savvy. You may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex datasets, asking critical questions, and turning raw numbers into simple, actionable recommendations. You’re a reliable, motivated self-starter with a strong growth mindset. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles that require a high degree of responsibility. You’re an excellent team player and a meaningful individual contributor. You enjoy mentoring others, see success as a team effort, and like working with people across the organization. You’re comfortable with frequent travel and excited to connect with partners face-to-face. What We Offer: Base salary range: $145,000-$165,000, determined by experience, knowledge, and skills. Total compensation also includes variable pay and equity. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with a generous company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). 20 days of paid time off (PTO) annually. We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.

Location: New York, New York Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Partnership Proposals Lead at Via, you'll craft persuasive, exceptionally-written proposals that forge new partnerships with cities, transit agencies, and other public transit providers. Working with members of Via’s Strategy and executive leadership teams, you will develop a deep understanding of our customers' needs and goals, become an expert in Via’s unique positioning as a technology partner, and own high-quality written proposals for transformative mobility services. Partnership Proposals Leads gain wide-ranging experience in Via's products and services; no specific experience in technology or public transit services is required. What You'll Do: Hone your strategic thinking skills by coordinating with Via’s Partnerships, Expansion, and Finance teams to develop strategies for winning high-stakes, competitive procurements. Become an expert in Via’s technology and product offerings, absorbing complex, sometimes technical specifications and distilling information into clear, easily-digestible prose for both internal and external audiences. Write, review, and copy-edit comprehensive long-form narrative proposals for potential partners. Generate compelling original content by ascertaining an audience’s needs and deploying your familiarity with Via’s technology and operational capabilities, transit norms, and the latest innovations from across the industry. Lead competitive procurements from beginning to end -- through evaluation, creation of exceptional proposal content, review, and submission. Conduct rigorous research by analyzing news stories, new service announcements, scopes of work, city histories, and other forms of information and synthesizing findings into insightful commentary. Skillfully manage communications with potential partners over the phone and email. Support senior team members during interviews and launches with cities and transit agencies. Who You Are: You’re meticulous and thoughtful. You can pay attention to every detail in a complex project while, at the same time, relating each of them to the big picture in a coherent way. You can see the forest and the trees. You have a minimum of 4 years of experience with a record of achievement in roles that require extensive and impeccable written communication. This could take many forms: graduate theses and dissertations, business proposals, policy memos, creative non-fiction, or journalism, to name a few. If you've won awards for your writing, that's a plus! You’re passionate about having an impact and are excited about advancing Via's mission to build more efficient, sustainable, and equitable transit systems. You’re excited about urban studies, environmental studies, accessibility, equity, and public governance. You have exceptional judgment and strategic intuition. You know when to push and when to compromise when crafting a persuasive narrative. You’re a collaborative, on-task project manager. You keep things moving through strong, clear communication and can manage multiple stakeholders across a single project. You're a reliable, motivated self-starter. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility. You’re data-savvy and believe in evidence-based arguments. You excel at crafting compelling narratives using a wide range of quantitative and qualitative metrics. You’re an academic high-achiever, preferably in the humanities or social sciences where you practiced qualitative analysis and long-form writing (undergraduate degree required; advanced degree preferred). What We Offer: All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data Salary Range: $115,000-$160,000 Comprehensive health coverage, with low-cost dental and vision plans A 401(k) with company match and vesting Fully paid parental leave for new parents, with extended leave options Additional benefits (mental health, pet insurance, and other wellness perks) We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.

Location: Vancouver, British Columbia Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. This is a high-impact individual contributor role for someone ready to take full ownership of a strategic portfolio — working alongside talented, collaborative people who are passionate about making a real impact for the people who depend on public transit every day. About the Role: Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy Act as a trusted advisor and consultant to partners, translating their ideas and community needs into revenue opportunities and driving decisions that improve service outcomes Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation Lead the analysis of daily, weekly, and long-term service performance data, turning complex datasets into clear strategic decisions that improve quality, efficiency, and growth Independently lead multi-year and complex contract renewals and service expansions, managing high-stakes negotiations with senior stakeholders to increase year-on-year revenue Champion new products and capabilities internally, advocating for partners to facilitate the expansion of each partner's service size and scope About You: 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company Fluency in French and English is required for frequent client interaction. Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them An empathetic team player who takes pride in elevating those around them, and views success as a collective effort Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $145,000-$165,000 CAD Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work. A Group RRSP & DPSP with a company match. Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks) 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?

Location: Toronto Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As an Account Director at Via, you will be the face and voice of Via for our partners, both internally and externally. You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it — from complex renewals to service expansions. Our Partner Success team is made up of talented, collaborative people who are passionate about making public transit better, and at Via, the work we do together translates into real impact for the people who depend on it every day. About the Role: Own a portfolio of complex, high-value partner relationships, serving as the primary point of contact for executive city and agency leadership and setting the standard for how we show up at that level Act as a trusted advisor and consultant to partners at the most senior levels, translating their ideas and community needs into revenue opportunities and driving decisions that shape service outcomes Build and steward deep, long-term relationships with partners, acting as a strategic peer to senior leadership and spotting opportunities for service growth and revenue generation Use service performance data to set the strategic direction for each partnership, ensuring decisions on quality, efficiency, and growth are grounded in evidence Independently lead multi-year and highly complex contract renewals and service expansions, navigating high-stakes negotiations with executive stakeholders to increase year-on-year revenue Champion new products and capabilities internally, influencing Via's roadmap and advocating for partners to facilitate the expansion of each partner's service size and scope About You: 10+ years of relevant work experience in a client-facing role, with a track record of owning and growing strategic accounts independently at the most senior levels Fluency in French and English is required for frequent client interaction. Quantitatively inclined and data savvy; you use complex data sets to drive strategic decisions and influence senior stakeholders both internally and externally An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust A reliable, motivated self-starter who shapes the way things are done and sets a standard others aspire to A natural leader in every sense — someone whose judgment, presence, and way of operating raises the quality of the work and the people around them, regardless of title Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $160,000-$200,000 CAD Comprehensive health, dental, and vision coverage with 100% company-paid premiums starting on your first day of work. A Group RRSP & DPSP with a company match. Standard and extended job-protected parental leave options, with company-paid health benefits fully maintained during your leave Additional wellness benefits (including 24/7 virtual medicine, mental health practitioner coverage, EAP, and other wellness perks) 20 days of paid time off (PTO) annually, plus paid provincial statutory holidays There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: London At Citymapper (a Via company), we’re on a mission to help make complex cities more accessible to everyday users. Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transport options available. We make getting around your favourite city easy, so that you can enjoy the ride. As Strategy & Operations Manager at Citymapper, you’ll lead the team of analysts who deliver the high-quality transport data behind our product. Every route, departure time, and disruption alert in the app depends on their work and shapes the Citymapper experience for millions of users every day. This is a hands-on, leadership-first role: you’ll coach and develop your team, remove blockers, and create the conditions for them to do their best work. Working closely with Product, Engineering, and Commercial teams, you’ll keep the team focused on what matters most to our users and the business, ensuring their work goes beyond maintaining data quality to actively improving the Citymapper experience and driving product growth. What You’ll Do Lead, coach, and develop a high-performing team of analysts, creating an environment where people can do their best work. Own data strategy and quality across your international portfolio, helping users rely on Citymapper every day. Partner with Product, Engineering, and Operations to set priorities and deliver improvements. Shape the team’s tools, workflows, and automation, including how AI can improve quality, efficiency, and scale. Turn complex datasets into actionable insights that inform decisions and improve the product. Support key delivery initiatives, coordinating across teams to keep work moving. Co-own product metrics related to data quality and the end-user experience, using them to identify opportunities and measure progress. Who You Are A strong operator: You have experience in operations, technical, or generalist roles. You're comfortable juggling competing priorities, working across teams, and finding a path forward when things aren't straightforward. Technically comfortable: You can engage with data and product work, dive into unfamiliar topics, and earn your team's trust without needing to be the most technical person in the room. A natural people leader: You know how to motivate people, give constructive feedback, and create an environment where your team can do their best work. A strong project manager: You can keep multiple workstreams organised, maintain momentum, and stay on top of the details. A clear communicator: You build trust quickly across teams and are equally comfortable in an engineering discussion or a commercial conversation. Bonus points if you have experience working with data, Python, and/or common transport data formats (GTFS, TransXChange, SIRI, HAFAS, etc.). It's not required, though. Curiosity and a willingness to learn matter more to us than checking every box on the job description. What We Offer Salary Range: £70,000-£85,000. Total compensation also includes equity. Final salary will be determined by the candidate’s experience, knowledge, and skills. Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA A hybrid working model and a spacious office near Chancery Lane where you can enjoy weekly team lunches Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI) There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.