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Location: New York City; San Francisco Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Launch Associate Principal , you will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you will serve as the leader of a transit network transformation; taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years. This is a unique leadership and operating opportunity for anyone who is eager to lead and launch  high-stakes, high-visibility, and high-impact new markets at Via. The role is excellent for a generalist looking for exposure in strategy, operations and product/technology. This role requires a willingness to travel up to 40% of the time. About the Role: Launch & Service Performance Own and manage launch of new Via services, from technology implementation to operational setup Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency Translate weekly and monthly performance data into decisions People Leadership Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting Build an operation where people feel accountable, supported, and proud of what they're delivering Hire, develop and train frontline leaders who will run the long-term operations Partner & Stakeholder Management Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability Represent Via to community stakeholders, local officials, and riders Operational Excellence Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery Identify and execute cost and efficiency improvements that strengthen margin without compromising service Product Development Influence the product roadmap for Via's newest product lines About You: Minimum of 3+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility. Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $95,000-$115,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: New York City; San Francisco Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Strategy & Operations Principal - Launch , you will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you will serve as the leader of a transit network transformation; taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years. This is a unique leadership and operating opportunity for anyone who is eager to lead and launch  high-stakes, high-visibility, and high-impact new markets at Via.  The role is excellent for a generalist looking for exposure in strategy, operations and product/technology. This role requires a willingness to travel up to 30% of the time. About the Role: Launch & Service Performance Own and manage launch of new Via services, from technology implementation to operational setup Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency Translate weekly and monthly performance data into decisions People Leadership Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting Build an operation where people feel accountable, supported, and proud of what they're delivering Hire, develop and train frontline leaders who will run the long-term operations Partner & Stakeholder Management Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability Represent Via to community stakeholders, local officials, and riders Operational Excellence Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery Identify and execute cost and efficiency improvements that strengthen margin without compromising service Product Development Influence the product roadmap for Via's newest product lines About You: Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility. Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $120,000-$165,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: New York City; San Francisco Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a General Manager of Launch , you will sit at the intersection of operational strategy and execution, launching a growing pipeline of new, complex services across markets. For each launch, you will serve as the leader of a transit network transformation; taking full ownership of the technology and operational transition, service performance, partner relationships, and a 30+ frontline team. You will be setting up Via's newest services in high-visibility markets that require building new operational systems from the ground up, not just managing existing ones. The decisions you make here will shape how the market runs for years. This is a unique leadership and operating opportunity for anyone who is eager to lead and launch  high-stakes, high-visibility, and high-impact new markets at Via.  The role is excellent for a generalist looking for exposure in strategy, operations and product/technology. This role requires a willingness to travel up to 30% of the time. About the Role: Launch & Service Performance Own and manage launch of new Via services, from technology implementation to operational setup Define and manage against KPIs spanning on-time performance, rider satisfaction, safety, and cost efficiency Translate weekly and monthly performance data into decisions People Leadership Lead a 30+ team of field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting Build an operation where people feel accountable, supported, and proud of what they're delivering Hire, develop and train frontline leaders who will run the long-term operations Partner & Stakeholder Management Own Via's relationship with the transit agency partner, a public entity with its own board, elected officials, and community accountability Represent Via to community stakeholders, local officials, and riders Operational Excellence Drive continuous improvement across vehicle operations, maintenance protocols, and service delivery Identify and execute cost and efficiency improvements that strengthen margin without compromising service Product Development Influence the product roadmap for Via's newest product lines About You: Minimum of 5+ years of experience in operations, consulting, strategy, tech or a field with meaningful client accountability and a demonstrated ability to lead big projects and develop teams Ownership mentality: You get things done. You plan ahead, manage risks and design processes that prevent things from going wrong and, if they still do, you find what’s going wrong, own it, and fix it Leadership instinct and experience: You know how to motivate and inspire individuals, from drivers all the way to a transit agency’s CEO Effective at managing multiple tasks simultaneously: You can delegate, prioritize, and take responsibility. Attention to detail and operational judgment: No detail is too small, and nothing gets passed you. You're equally comfortable in a spreadsheet as in the field Partner and stakeholder sophistication: You know how to manage relationships that are complex, high-stakes, and not fully in your control Mission alignment that goes beyond the talking points: You embrace that Via's partners are public agencies serving communities that often don't have other options Flexible and adaptable: You love the challenge of adapting to change rapidly and making things work on the fly Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $120,000-$165,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Denton, TX; Frisco, TX Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Field Manager on Via’s Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. **This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.** What You’ll Do: Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation. Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service. Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service. Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements. Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience. Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life. Who You Are: Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work. Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through. Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen. Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences. Mission driven, motivated by expanding access to transportation and improving how communities move. Based in the Denton or Frisco area, ready to be onsite 4–5 days a week. Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $60,000 - $70,000 / per year. We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: San Francisco, CA Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Senior Software Engineer on the Remix engineering team, you’ll build software cities rely on to design and improve public transportation systems with a focus on access, equity, and long-term sustainability. You’ll own features end to end from concept to production while shaping what we build and how we build it. Our stack includes Python, Ruby, TypeScript, and React, but we care most about strong engineering fundamentals and a user-centered approach to building products. You'll work on features used by some of the largest transit networks in the world, involving optimization, geospatial computation, machine learning, and AI. About the Role: Improve our planning and scheduling products to help planners explore new concepts, make informed decisions with data, and deliver better service to their riders. Build, scale, and improve the optimization and backend systems behind those products, and make sure they run fast and reliably in production. Collaborate with designers, data scientists, algorithm researchers, product managers, our in-house transit planners and schedulers, and our customers. Work with a variety of technologies across our stack for different projects, all to deliver great end-to-end user experience. Contribute to discussions about engineering best practices and architecture within your relevant area of expertise. Build and maintain our processes and tools, to keep our productivity and code quality high. About You: You have a minimum of 5 years of professional software engineering experience. You’ve built and scaled a computationally hard system in production, such as optimization, routing, search, simulation, or geospatial processing. Mission-driven: you’re passionate about companies with strong values and missions. User-centric: you find value in talking to customers and addressing core customer needs. You use AI tools effectively in your day-to-day engineering work. Collaborative, humble, empathetic, and feedback-driven. Experience with operations research, mathematical optimization, or applied machine learning is a plus, but not required. Experience with geospatial data, mapping technologies, or data visualization is a plus, but not required. Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $170,000-$220,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: San Francisco, CA Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As an Engineering Manager on the Remix team at Via, you will lead a talented full-stack team building the transit planning and scheduling tools that cities rely on to design smarter, more equitable transportation. This is a unique opportunity to combine technical leadership with real-world impact, shipping features that directly shape the daily commute of millions. This is a hybrid position with the expectation that you will be onsite in SF 2-3 days a week. About the Role: Lead and grow a team of full-stack engineers building Remix's fixed route and on demand scheduling and optimization applications that help transit planners explore network concepts, model scenarios, and communicate their vision to stakeholders. Own the technical direction of a product that blends complex geospatial data, rich React UIs, and algorithmic optimizations - balancing performance, usability, and reliability across the full stack. Partner closely with product managers, designers, and customers to deeply understand planner workflows, and translate those insights into engineering priorities and architectural decisions. Mentor engineers at all levels, running thoughtful 1:1s, growing careers, and creating a culture where ownership, curiosity, and feedback are the norm. Drive improvements to engineering processes - from code review standards to CI/CD pipelines, making it easier for the team to ship high-quality features quickly and confidently. Collaborate with other engineering teams across Via to align on shared infrastructure, APIs, and cross-cutting concerns as the platform scales globally. About You: You have a minimum of 8+ years of software engineering experience, with a strong full-stack foundation, ideally across TypeScript/React on the frontend and Rails, Python, or similar on the backend. You've managed engineering teams and know how to build an environment where engineers do their best work through clear expectations, genuine mentorship, and room to grow. You’ve worked on production applications, and have dealt with on-call, deployments and production maintenance. You're comfortable making technical decisions in a complex, data-rich domain. You understand databases, performance tradeoffs, and what it takes to keep a product reliable and fast as usage grows. You lead with curiosity and empathy,  whether you're pairing with an engineer on a tricky bug, presenting a roadmap to stakeholders, or talking directly with customers about their needs. You care about what you build. You're motivated by work that has real-world impact, and you bring that energy to your team. Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable. Salary Range: $215,000-$265,000 We are proud to offer a generous and comprehensive benefits package, including free medical plans, 401K matching, catered lunch on Wednesdays, and many other perks. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: New York Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As the Director of AI Engineering, Internal Products at Via, you'll lead an engineering team that builds high-impact internal products using AI-native development practices, while pioneering a platform that enables people across the company to create their own software with AI agents. We call these empowered employees “nano engineers.” This is an opportunity to shape a new engineering discipline, solve problems across the business, and multiply our capacity to innovate. About the Role: Hands-on from day one: You’ll personally build and ship products, leveraging AI coding agents to move from idea to production, while gradually building and leading a team as the function grows. Build products that make our business run better - work closely with Finance, HR, Ops, Sales and Marketing to build internal systems that make business impact, build tools tools that help field teams surface operational insights, resolve exceptions and make better decisions in real time Rethink software development in the age of AI, using coding agents, AI-assisted development, automated testing, and new engineering workflows to accelerate the journey from identifying a problem to delivering a solution Lead the development of our AI-powered internal development platform, building the integrations, permissions, infrastructure, testing, deployment, and governance needed to make employee-created software reliable and useful Recruit, develop, and lead exceptional engineers, and define the architecture, engineering standards, operating model, and culture that will allow the team to scale its impact Partner with leadership across the company to identify the highest-impact opportunities for software and AI, and challenge conventional assumptions about what to build versus buy About You: An exceptional engineering leader with a strong technical foundation and experience building and shipping production software; you’ve led engineers, made sound architectural decisions, and delivered systems that people depend on. A hands-on AI-native builder. You’re excited to start by building products yourself - writing code, working with AI coding agents, and taking solutions from idea to production. As the function grows, you’ll recruit and develop a team around you, gradually expanding its capacity and impact. A pragmatic systems thinker who understands security, permissions, integrations, observability, testing, and maintainability, and knows how to apply the right level of rigor to each use case A product thinker who cares about the problem being solved, not just the technology, and can turn ambiguous needs into useful products Comfortable with ambiguity; you’re happy to move between strategy, architecture, hands-on building, and working directly with business teams An organizational multiplier, excited about enabling other people to solve problems independently Compensation and Benefits Base Salary Range: $250,000 - $290,000 per year plus variable pay and equity as part of a total compensation package. Final compensation will be determined by the candidate’s experience, knowledge, and skills. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). 20 days of paid time off (PTO) annually. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer. #LI-CG2

Location: San Francisco Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. About this role: Remix is Via's premier transit planning and scheduling platform, trusted by agencies worldwide to design networks, model scenarios, and optimize service. We're looking for a Senior Product Manager to own the Remix platform itself — its usability, scalability, and flexibility — ensuring Remix remains the most powerful and intuitive tool available to transit professionals globally. This role sits at the center of everything Remix does. You will own the platform foundation that every module is built on, champion AI-led insights that help agencies design better service and measure real performance, and maintain the end-to-end view from planning through operations and back — ensuring data flows in ways that make each step smarter than the last. You are equally comfortable setting long-term platform direction and rolling up your sleeves to sharpen individual features and make each module best in class. What you'll do: Own the Remix platform roadmap — usability, scalability, flexibility, and the cross-cutting capabilities that every module depends on Define and drive the vision for AI-led insights within Remix, enabling transit agencies to make data-informed decisions about service design, network performance, and operational efficiency Hold the end-to-end product view: from network planning through scheduling and live operations, and back into planning via performance data — ensuring the platform is a continuous feedback loop, not a collection of disconnected tools Identify and prioritize vertical feature investments across Remix modules, with the rigor to make each one best in class rather than broadly adequate Partner with engineering and design to raise the bar on platform usability — reducing friction for planners, schedulers, and analysts without sacrificing the depth power users depend on Work closely with data science and engineering to define how AI and analytics capabilities are surfaced in the product — what insights matter, when they appear, and how they drive action Engage directly with customers to understand workflow pain points, validate priorities, and pressure-test the roadmap against real operational needs Stay current on industry trends, competitive products, and emerging technology to ensure Remix leads rather than follows Who you are: You have 5+ years of product management experience, including ownership of platform or infrastructure-layer products used in complex enterprise workflows You are a big-picture thinker who can articulate a multi-year platform vision while also making sharp, well-reasoned prioritization calls at the feature level You have strong instincts for usability and product quality — you notice when something is harder than it needs to be, and you know how to fix it without breaking what works You understand how AI and data products actually work in practice, and you have experience defining how analytical insights should be integrated into operational workflows in ways users trust and act on You can quickly become technically fluent in the underlying data models and entities that power planning and scheduling systems, and you are a credible voice in technical architecture decisions alongside your engineering partners — capable of evaluating tradeoffs and advocating for platform choices that serve both current needs and long-term scalability You have a track record of shipping high-quality features in complex, workflow-heavy enterprise environments where precision and reliability matter You are collaborative, direct, and effective at building alignment across engineering, design, data science, and go-to-market partners Experience in transportation, transit, logistics, or resource-intensive industries is a plus; the ability to learn a technical domain quickly is essential Compensation and Benefits: Base salary range: $150,000-$220,000, determined by experience and skills. Total compensation also includes variable pay and equity. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with a generous company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). 20 days of paid time off (PTO) annually. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: New York City Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. About this role: Remix is Via's premier transit planning and scheduling platform, trusted by agencies worldwide to design networks, model scenarios, and optimize service. We're looking for a Senior Product Manager to own the Remix platform itself — its usability, scalability, and flexibility — ensuring Remix remains the most powerful and intuitive tool available to transit professionals globally. This role sits at the center of everything Remix does. You will own the platform foundation that every module is built on, champion AI-led insights that help agencies design better service and measure real performance, and maintain the end-to-end view from planning through operations and back — ensuring data flows in ways that make each step smarter than the last. You are equally comfortable setting long-term platform direction and rolling up your sleeves to sharpen individual features and make each module best in class. What you'll do: Own the Remix platform roadmap — usability, scalability, flexibility, and the cross-cutting capabilities that every module depends on Define and drive the vision for AI-led insights within Remix, enabling transit agencies to make data-informed decisions about service design, network performance, and operational efficiency Hold the end-to-end product view: from network planning through scheduling and live operations, and back into planning via performance data — ensuring the platform is a continuous feedback loop, not a collection of disconnected tools Identify and prioritize vertical feature investments across Remix modules, with the rigor to make each one best in class rather than broadly adequate Partner with engineering and design to raise the bar on platform usability — reducing friction for planners, schedulers, and analysts without sacrificing the depth power users depend on Work closely with data science and engineering to define how AI and analytics capabilities are surfaced in the product — what insights matter, when they appear, and how they drive action Engage directly with customers to understand workflow pain points, validate priorities, and pressure-test the roadmap against real operational needs Stay current on industry trends, competitive products, and emerging technology to ensure Remix leads rather than follows Who you are: You have 5+ years of product management experience, including ownership of platform or infrastructure-layer products used in complex enterprise workflows You are a big-picture thinker who can articulate a multi-year platform vision while also making sharp, well-reasoned prioritization calls at the feature level You have strong instincts for usability and product quality — you notice when something is harder than it needs to be, and you know how to fix it without breaking what works You understand how AI and data products actually work in practice, and you have experience defining how analytical insights should be integrated into operational workflows in ways users trust and act on You can quickly become technically fluent in the underlying data models and entities that power planning and scheduling systems, and you are a credible voice in technical architecture decisions alongside your engineering partners — capable of evaluating tradeoffs and advocating for platform choices that serve both current needs and long-term scalability You have a track record of shipping high-quality features in complex, workflow-heavy enterprise environments where precision and reliability matter You are collaborative, direct, and effective at building alignment across engineering, design, data science, and go-to-market partners Experience in transportation, transit, logistics, or resource-intensive industries is a plus; the ability to learn a technical domain quickly is essential Compensation and Benefits: Base salary range: $150,000-$220,000, determined by experience and skills. Total compensation also includes variable pay and equity. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with a generous company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). 20 days of paid time off (PTO) annually. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: San Francisco Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. About the role: Remix is Via's premier transit planning and scheduling platform, trusted by transit agencies worldwide to design networks, model scenarios, and optimize service. We're looking for a Director of Product to define and drive the next era of Remix: a multimodal planning and scheduling system that gives transit agencies a single, authoritative place to make smarter decisions across every service type they operate. This is a high-impact, high-ownership role. You will shape the vision for how agencies move from static schedules to data-driven, dynamically optimized operations — balancing labor union rules and contractual constraints with the operational agility modern transit demands. You will own the end-to-end product experience from strategic planning through live execution, and your work will directly affect how millions of riders experience public transit every day. What you will do: Define and own the product vision and roadmap for Remix as the global standard for multimodal transit planning and scheduling, spanning fixed route, paratransit, microtransit, and emerging modes Build the framework for data-driven scheduling — enabling agencies to make optimal use of driver and vehicle time through intelligent analysis of ridership patterns, operational constraints, and service goals Deeply understand and incorporate labor union rules, collective bargaining agreements, and workforce regulations into the product in a way that is structured yet flexible enough to adapt as those rules evolve Connect planning and scheduling seamlessly to live operations, reducing the gap between what is scheduled and what is executed — improving accuracy, dispatcher confidence, and rider reliability Partner closely with engineering, design, data science, and GTM teams to move from vision to shipped product with clear milestones and measurable outcomes Engage directly and frequently with transit planners, schedulers, and operations leaders to surface unmet needs and validate product direction Stay current on industry trends, emerging regulations, and competitive dynamics to keep Remix ahead of the market Who You Are: You have 10+ years of product management experience, including ownership of complex enterprise software products Have a track record of shipping high-quality products for sophisticated, workflow-heavy enterprise environments where the cost of getting it wrong is high Are a systems thinker who can hold both strategic vision and operational detail — you know when to zoom out and when to get into the weeds Have strong instincts for simplifying complexity: translating divergent customer needs and intricate business rules into clean, scalable product decisions Bring deep empathy for the professionals who use your product daily — planners, schedulers, dispatchers — and design with their real working context in mind Can quickly become technically fluent in the underlying data models and entities that power scheduling and operations systems — blocks, runs, trips, stops, vehicles, duties, pairings — and can engage at that level of specificity with engineers and architects Are a strong, credible voice in technical architecture decisions alongside your engineering partners, capable of evaluating tradeoffs and advocating for platform choices that serve both current product needs and long-term scalability Experience with resource management, labor scheduling, or workforce optimization software is a strong plus Experience in transportation, transit, or logistics is a plus but not required — intellectual curiosity and the ability to learn technical domains quickly matter more Compensation and Benefits: Base salary range: $200,000-$300,000, determined by experience and skills. Total compensation also includes variable pay and equity. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with a generous company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). 20 days of paid time off (PTO) annually. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?Via is an equal opportunity employer.

Location: New York City Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. About the role: Remix is Via's premier transit planning and scheduling platform, trusted by transit agencies worldwide to design networks, model scenarios, and optimize service. We're looking for a Director of Product to define and drive the next era of Remix: a multimodal planning and scheduling system that gives transit agencies a single, authoritative place to make smarter decisions across every service type they operate. This is a high-impact, high-ownership role. You will shape the vision for how agencies move from static schedules to data-driven, dynamically optimized operations — balancing labor union rules and contractual constraints with the operational agility modern transit demands. You will own the end-to-end product experience from strategic planning through live execution, and your work will directly affect how millions of riders experience public transit every day. What you will do: Define and own the product vision and roadmap for Remix as the global standard for multimodal transit planning and scheduling, spanning fixed route, paratransit, microtransit, and emerging modes Build the framework for data-driven scheduling — enabling agencies to make optimal use of driver and vehicle time through intelligent analysis of ridership patterns, operational constraints, and service goals Deeply understand and incorporate labor union rules, collective bargaining agreements, and workforce regulations into the product in a way that is structured yet flexible enough to adapt as those rules evolve Connect planning and scheduling seamlessly to live operations, reducing the gap between what is scheduled and what is executed — improving accuracy, dispatcher confidence, and rider reliability Partner closely with engineering, design, data science, and GTM teams to move from vision to shipped product with clear milestones and measurable outcomes Engage directly and frequently with transit planners, schedulers, and operations leaders to surface unmet needs and validate product direction Stay current on industry trends, emerging regulations, and competitive dynamics to keep Remix ahead of the market Who You Are: You have 10+ years of product management experience, including ownership of complex enterprise software products Have a track record of shipping high-quality products for sophisticated, workflow-heavy enterprise environments where the cost of getting it wrong is high Are a systems thinker who can hold both strategic vision and operational detail — you know when to zoom out and when to get into the weeds Have strong instincts for simplifying complexity: translating divergent customer needs and intricate business rules into clean, scalable product decisions Bring deep empathy for the professionals who use your product daily — planners, schedulers, dispatchers — and design with their real working context in mind Can quickly become technically fluent in the underlying data models and entities that power scheduling and operations systems — blocks, runs, trips, stops, vehicles, duties, pairings — and can engage at that level of specificity with engineers and architects Are a strong, credible voice in technical architecture decisions alongside your engineering partners, capable of evaluating tradeoffs and advocating for platform choices that serve both current product needs and long-term scalability Experience with resource management, labor scheduling, or workforce optimization software is a strong plus Experience in transportation, transit, or logistics is a plus but not required — intellectual curiosity and the ability to learn technical domains quickly matter more Compensation and Benefits: Base salary range: $200,000-$250,000, determined by experience and skills. Total compensation also includes variable pay and equity. Comprehensive health coverage, with low-cost dental and vision plans. A 401(k) with a generous company match and vesting. Fully paid parental leave for new parents, with extended leave options. Additional benefits (mental health, pet insurance, and other wellness perks). 20 days of paid time off (PTO) annually. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?Via is an equal opportunity employer.

Location: New York City Remix by Via is dedicated to revolutionizing transportation planning through innovative software solutions. By leveraging technology, Remix is transforming the way cities, agencies and operators plan, analyze, and manage transportation systems. As an Account Executive (Remix) , you’re the face of Remix by Via to prospective customers, driving regional sales efforts across the public and private sectors in North America. In this dynamic role, you’ll generate new business, demonstrate the value of our software, share best practices in transport planning and street design, and guide prospects from first conversation to signed partnership. With a consultative approach, technical curiosity, and a self-starter mentality, you will build relationships, navigate complex sales processes, and turn challenges into opportunities for growth. What You’ll Do: Identify prospective partners in your territory and build meaningful, lasting, revenue-generating relationships with stakeholders ranging from elected officials to private-sector business leaders. Drive full-cycle sales efforts to develop new business opportunities, working to make transit better across North America. Strategically navigate your market’s unique buying landscape, leveraging research and analytical skills to build compelling, data-driven business cases and demonstrate our platform’s value across diverse verticals. Be a thought partner to prospective clients by educating and consulting with them to develop regional transit plans and find funding mechanisms within your market. Champion our mission and technology by leading local marketing campaigns, speaking at events, and providing consistent thought leadership in the mobility space. Collaborate with internal teams to translate market insights and customer feedback into opportunities for product development and growth. Who You Are: You have 4+ years of client-facing experience in sales, business development, consulting, or a related field, with a track record of delivering results. You have experience in transit technology, transportation, or mobility, or a strong interest in learning about the industry. A consultative thinker who enjoys building relationships, understanding complex client needs, and using research and data to develop compelling narratives. A persuasive communicator with strong commercial judgment, able to navigate negotiations, adapt to different stakeholders, and maximize deal value. Proactive, adaptable, and comfortable taking ownership in fast-paced environments, navigating ambiguity and overcoming setbacks. A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility. What We Offer: Base Salary Range: $85,000 - $110,000. Total compensation also includes variable pay and equity. Comprehensive health coverage, with low-cost dental and vision plans A 401(k) with company match and vesting Fully paid parental leave for new parents, with extended leave options Additional benefits (mental health, pet insurance, and other wellness perks) 20 days of paid time off (PTO) annually A hybrid work and a lovely office situated in New York City There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Denver, CO Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transport, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Director, Strategic Partnerships at Via, you'll drive revenue growth across the North American Western territory. You'll build the relationships that matter, close the deals that shape how cities invest in mobility, and help authorities and operators across the region rethink what public transport can look like. This is a high-ownership individual contributor role at the intersection of technology, public policy, and real-world impact , on a team that believes better cities start with better transportation. About the Role: Building and closing high-impact partnerships with city governments, transport authorities, and private operators, navigating complex, multi-stakeholder sales cycles from first conversation to signed deal Own and execute go-to-market strategy for the West's unique buying landscape, including public-sector procurement processes, political dynamics, and multi-year funding cycles Creating compelling, data-driven business cases that show how Via's platform improves ridership, efficiency, and sustainability for cities and regions across the market Acting as a trusted advisor to city leaders and mobility operators as they design future transit networks, identify funding mechanisms, and navigate operational and political constraints Represent Via at the most senior levels in your market, actively shaping how modern mobility is understood across the region through conferences, industry events, and thought leadership Bring structured, high-value market intelligence to product and strategy teams, translating on-the-ground insight from cities and operators into decisions that shape how Via thinks, builds, and competes across the market About You: 10+ years of experience in sales, business development, or strategy, with a proven ability to win in enterprise, government, infrastructure, or tech-enabled services; a background in public transport or mobility is a strong plus A track record of owning and winning complex, high-value, and multi-stakeholder deals where outcomes are built on trust and influence Strong analytical and storytelling skills; you know how to turn data, policy, and customer needs to drive strategic decisions and build compelling narratives Ability to read tone and adapt communication style, whether in a boardroom, at a conference, or in a written proposal A motivated self-starter who turns ambiguity into momentum; you shape the approach, set the pace, and raise the standard for how things get done Sound commercial judgment; you know when to push, when to listen, and when to rethink the approach to maximise the value of a deal A natural leader who views success as a team effort and thrives in high-ownership environments What We Offer: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $150,000-$210,000 Comprehensive health coverage, with low-cost dental and vision plans A 401(k) with a generous company match and vesting Fully paid parental leave for new parents, with extended leave options Additional benefits (family planning, mental health, pet insurance, and other wellness perks) 20 days of paid time off (PTO) annually There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Sioux Falls, SD Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As Via's People Operations Associate, you will be supporting our local team in Sioux Falls, and a number of Via services across the Central Region. This position is focused on supporting our frontline employees by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture. This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives. Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission. **NOTE: this is a 5-day a week in-person role, primarily based in our Sioux Falls, SD location with regular travel to other sites** What You'll Do: Own end-to-end employee lifecycle processes, including onboarding, off-boarding, pre-employment requirements, and documentation. Manage workers’ compensation and unemployment claims, ensuring timely processing and compliance. Serve as a trusted employee advocate, providing day-to-day support, handling inquiries and investigations, and fostering a positive, inclusive workplace culture. Lead employee engagement and recognition initiatives to enhance overall employee experience. Support payroll processes to ensure accuracy and compliance, administer employee benefits, including open enrollment, education, and support. Maintain accurate employee records and ensure adherence to company policies and regulatory requirements. Partner on recruiting efforts, including interviews, offer processes, and pre-hire screenings. Lead sensitive employee relations matters, including terminations and required documentation. Represent the company externally at job fairs and community events to attract talent and build brand awareness. Act as a key liaison with local partners and vendors, supporting operational needs and strengthening relationships. Collaborate with central HR teams to align on best practices and drive process improvements. Who You Are: Minimum of 3+ years of experience in HR operations, employee relations, talent acquisition or a similar role. Experience working with unionized employee populations and understanding of collective bargaining agreements. You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions. Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.). Strong interpersonal and communication skills with the ability to handle sensitive situations effectively. Detail-oriented and highly organized with a process-driven mindset. Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities. Based in the Sioux Falls, SD area and comfortable working in person 5 days per week Experience working with unions is a plus Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $70,000-$90,000 per year We are proud to offer a generous and comprehensive benefits package. Ready to join the ride? Via is an equal opportunity employer.

Location: Fort Worth, TX Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As Via's People Operations Associate, you will be supporting our local team in Fort Worth, and a number of Via services across Texas. This position is focused on supporting our frontline employees by overseeing HR processes such as policy implementation, compliance, employee support, and real-time issue resolution, all while fostering a positive and fair workplace culture. This is a hands-on role — we’re a one-team culture, and you’ll be rolling up your sleeves to support across the board, whether it's stepping in for a short-term project, offering guidance to an employee, or diving into new HR initiatives. Collaborating closely with Via’s core HR team, you’ll act as a trusted partner, providing a safe space for feedback and ensuring strong relationships with our employees. With great judgment, attention to detail, and a focus on process, you’ll help shape an employee experience that aligns with Via’s mission. **NOTE: this is a 5-day a week in-person role, primarily based in our Fort Worth location with regular travel to other sites** What You'll Do: Own end-to-end employee lifecycle processes, including onboarding, off-boarding, pre-employment requirements, and documentation. Manage workers’ compensation and unemployment claims, ensuring timely processing and compliance. Serve as a trusted employee advocate, providing day-to-day support, handling inquiries and investigations, and fostering a positive, inclusive workplace culture. Lead employee engagement and recognition initiatives to enhance overall employee experience. Support payroll processes to ensure accuracy and compliance, administer employee benefits, including open enrollment, education, and support. Maintain accurate employee records and ensure adherence to company policies and regulatory requirements. Partner on recruiting efforts, including interviews, offer processes, and pre-hire screenings. Lead sensitive employee relations matters, including terminations and required documentation. Represent the company externally at job fairs and community events to attract talent and build brand awareness. Act as a key liaison with local partners and vendors, supporting operational needs and strengthening relationships. Collaborate with central HR teams to align on best practices and drive process improvements. Who You Are: Minimum of 3+ years of experience in HR operations, employee relations, talent acquisition or a similar role. Experience working with unionized employee populations and understanding of collective bargaining agreements. You’re comfortable with ambiguity and flexible in adapting to changing needs, always looking for creative solutions. Knowledge of employment laws and regulations (e.g., FMLA, ADA, FLSA, etc.). Strong interpersonal and communication skills with the ability to handle sensitive situations effectively. Detail-oriented and highly organized with a process-driven mindset. Proven ability to work in a fast-paced, dynamic environment and manage multiple priorities. Based in the Dallas-Fort Worth area and comfortable working in person 5 days per week Experience working with unions is a plus Compensation and Benefits: Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $70,000-$90,000 per year We are proud to offer a generous and comprehensive benefits package. Ready to join the ride? Via is an equal opportunity employer.

Location: Frankfurt region Via hat die Mission, Mobilität auf der ganzen Welt zu verbessern. Von der Optimierung des täglichen Arbeitswegs einer einzelnen Person bis hin zur Verringerung des ökologischen Fußabdrucks der Menschheit – wir haben große Ziele. Als Hub Manager (m/w/d) im Operations-Team von Via bist Du die treibende Kraft, die unsere Services für die Menschen, die auf sie angewiesen sind, zuverlässig am Laufen hält. Dies ist eine Rolle mit hoher Eigenverantwortung und direktem Bezug zum operativen Geschäft, in der Du das Tagesgeschäft unserer On-Demand-RMV-Services im Großraum Frankfurt leitest, Herausforderungen in Echtzeit löst und sicherstellst, dass unsere Fahrgäste sicher und zuverlässig befördert werden. Ein wichtiger Teil der Rolle ist die Optimierung unseres Field-Teams und Services: Du nutzt Daten, um operative Fragen schnell zu beantworten, Potenziale zu identifizieren, Prozesse zu verbessern und KI- sowie Automatisierungsprojekte zu leiten. Du hast die einzigartige Möglichkeit, operatives Tagesgeschäft mit Innovation zu verbinden und die Zukunft der On-Demand-Personenbeförderung in der Region aktiv mitzugestalten. Diese Rolle ist im Großraum Frankfurt angesiedelt - wir erwarten, dass Du mindestens 3 Tage pro Woche vor Ort bist. Deine Aufgaben: Du führst das tägliche operative Geschäft und sorgst für sicheren, zuverlässigen und barrierefreien Transport für unsere Fahrgäste. Du treibst die kontinuierliche Optimierung von Field-Team und Service voran – durch Daten, Technologie, KI und Automatisierung, inklusive der Leitung von KI-Projekten von der Idee bis zur Umsetzung. Du triffst Echtzeit-Entscheidungen zu Fuhrpark, Fahrerverfügbarkeit, Compliance, Fahrgastbedürfnissen und unerwarteten Problemen – und nutzt Daten, um Probleme schnell zu diagnostizieren und den Service am Laufen zu halten. Du begleitest und unterstützt unser Fahrpersonal, baust starke Beziehungen auf und identifizierst Möglichkeiten zur Verbesserung der Team-Performance. Du wandelst Feedback von Fahrgästen und Community in konkrete Verbesserungen um, indem du mithilfe von Daten Muster erkennst und Ursachen angehst. Du bist das Bindeglied zwischen Via's Partnern, Fahrpersonal und zentralen Via-Teams, ziehst schnell Daten heran, um Fragen zu beantworten, Probleme zu lösen und Verbesserungen voranzutreiben. Das bringst Du mit: Du bringst operative Erfahrung im Personalmanagement, in der Logistik, im Kundenservice oder anderen prozessorientierten Tätigkeitsfeldern mit. Du bist beziehungsorientiert und ein starker Kommunikator, der Vertrauen zu Fahrpersonal, Fahrgästen, Teamkolleg:innen und städtischen Partnern aufbaut und auf jeder Ebene den richtigen Ton trifft. Du bist hands-on und proaktiv, übernimmst gerne Verantwortung für Mitarbeitende, bist gerne im operativen Geschäft unterwegs und löst Probleme dort, wo sie entstehen – auch unter Druck. Du arbeitest datengetrieben, strukturiert und digital versiert, nutzt Analyse- und KI-Tools, um Probleme zu lösen, effektiv zu priorisieren und unsere Services zu verbessern. Du denkst taktisch wie strategisch, kannst Probleme in Echtzeit lösen und gleichzeitig vorausschauend Lösungen entwickeln, die ein erneutes Auftreten verhindern. Du verfügst über Sprachkenntnisse in Deutsch und Englisch auf mindestens C1-Niveau. Du hast einen gültigen deutschen Führerschein der Klasse B. Vergütung & Benefits: Gehaltsspanne: zwischen 45.000 und 55.000 € pro Jahr Ein internationales Team, das für sozialen Nutzen steht Betriebliche Altersvorsorge (bAV) mit 20 % Arbeitgeberzuschuss Mitgliedschaft im Urban Sports Club 30 Urlaubstage pro Jahr Es gab noch nie einen spannenderen Zeitpunkt, um an der Spitze der öffentlichen Mobilität zu stehen. Bereit für die Fahrt? Wir wertschätzen Vielfalt und begrüßen alle Bewerbungen unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion/Weltanschauung, Behinderung, Alter sowie sexueller Orientierung und Identität.

Location: Frankfurt region Via has the mission to improve transportation and mobility around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Hub Manager on Via’s Operations team, you are the force that keeps our services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead the daily operations of our on-demand RMV services across the greater Frankfurt area, tackle real-time challenges, drive optimization, and ensure our riders are transported safely and reliably. A big part of the role is optimizing how our field team and service operate: using data to quickly answer operational questions, identify opportunities, improve processes, and lead AI and automation projects. You’ll have a unique opportunity to combine hands-on operations with innovation and help shape the future of on-demand passenger transportation in the region. This role is based in the greater Frankfurt area, with the expectation that you will be on-site at least 3 days per week What You’ll Do: Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders. Drive continuous optimization across the field team and service, leveraging data, technology, AI, and automation — including leading AI projects from idea to implementation. Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues — using data to quickly diagnose problems and keep service running smoothly. Guide and support drivers, building strong relationships and identifying opportunities to improve field team performance. Turn rider and community feedback into actionable improvements, using data to spot patterns and address root causes. Act as the bridge between Via's partners, drivers, and Via central teams, quickly pulling data to answer questions, solve problems, and drive improvements. Who You Are: Operationally experienced in people management, logistics, customer service, or other process-oriented work. Relationship-oriented and a strong communicator, able to build trust with drivers, riders, teammates, and city partners and find the right tone at every level. Hands-on and proactive , comfortable taking responsibility for employees, being in the field, and solving problems where they happen — even under pressure. Data-driven, structured, and digitally savvy, using analytics and AI tools to solve problems, prioritize effectively, and improve our services. Tactical and strategic , able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring. You have a proficiency level of at least C1 in both German and English. You have a valid drivers license in Germany, class B. What We Offer: Base salary range: €45-55k. Final salary will be determined by the candidate’s experience, knowledge, and skills An international team, who stands for social impact Company pension scheme (bAV) with a 20% employer contribution Urban Sports Club membership 30 days of vacation per year There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.

Location: Frankfurt region Via hat die Mission, Mobilität auf der ganzen Welt zu verbessern. Von der Optimierung des täglichen Arbeitswegs einer einzelnen Person bis hin zur Verringerung des ökologischen Fußabdrucks der Menschheit – wir haben große Ziele. Als City Operations Manager (m/w/d) im Operations-Team von Via bist Du die treibende Kraft, die unsere Services für die Menschen, die auf sie angewiesen sind, zuverlässig am Laufen hält. Dies ist eine Rolle mit hoher Eigenverantwortung und direktem Bezug zum operativen Geschäft, in der Du das Tagesgeschäft unserer On-Demand-RMV-Services im Großraum Frankfurt leitest, Herausforderungen in Echtzeit löst und sicherstellst, dass unsere Fahrgäste sicher und zuverlässig befördert werden. Ein wichtiger Teil der Rolle ist die Optimierung unseres Field-Teams und Services: Du nutzt Daten, um operative Fragen schnell zu beantworten, Potenziale zu identifizieren, Prozesse zu verbessern und KI- sowie Automatisierungsprojekte zu leiten. Du hast die einzigartige Möglichkeit, operatives Tagesgeschäft mit Innovation zu verbinden und die Zukunft der On-Demand-Personenbeförderung in der Region aktiv mitzugestalten. Diese Rolle ist im Großraum Frankfurt angesiedelt - wir erwarten, dass Du mindestens 3 Tage pro Woche vor Ort bist. Deine Aufgaben: Du führst das tägliche operative Geschäft und sorgst für sicheren, zuverlässigen und barrierefreien Transport für unsere Fahrgäste. Du treibst die kontinuierliche Optimierung von Field-Team und Service voran – durch Daten, Technologie, KI und Automatisierung, inklusive der Leitung von KI-Projekten von der Idee bis zur Umsetzung. Du triffst Echtzeit-Entscheidungen zu Fuhrpark, Fahrerverfügbarkeit, Compliance, Fahrgastbedürfnissen und unerwarteten Problemen – und nutzt Daten, um Probleme schnell zu diagnostizieren und den Service am Laufen zu halten. Du begleitest und unterstützt unser Fahrpersonal, baust starke Beziehungen auf und identifizierst Möglichkeiten zur Verbesserung der Team-Performance. Du wandelst Feedback von Fahrgästen und Community in konkrete Verbesserungen um, indem du mithilfe von Daten Muster erkennst und Ursachen angehst. Du bist das Bindeglied zwischen Via's Partnern, Fahrpersonal und zentralen Via-Teams, ziehst schnell Daten heran, um Fragen zu beantworten, Probleme zu lösen und Verbesserungen voranzutreiben. Das bringst Du mit: Du bringst operative Erfahrung im Personalmanagement, in der Logistik, im Kundenservice oder anderen prozessorientierten Tätigkeitsfeldern mit. Du bist beziehungsorientiert und ein starker Kommunikator, der Vertrauen zu Fahrpersonal, Fahrgästen, Teamkolleg:innen und städtischen Partnern aufbaut und auf jeder Ebene den richtigen Ton trifft. Du bist hands-on und proaktiv, übernimmst gerne Verantwortung für Mitarbeitende, bist gerne im operativen Geschäft unterwegs und löst Probleme dort, wo sie entstehen – auch unter Druck. Du arbeitest datengetrieben, strukturiert und digital versiert, nutzt Analyse- und KI-Tools, um Probleme zu lösen, effektiv zu priorisieren und unsere Services zu verbessern. Du denkst taktisch wie strategisch, kannst Probleme in Echtzeit lösen und gleichzeitig vorausschauend Lösungen entwickeln, die ein erneutes Auftreten verhindern. Du verfügst über Sprachkenntnisse in Deutsch und Englisch auf mindestens C1-Niveau. Du hast einen gültigen deutschen Führerschein der Klasse B. Vergütung & Benefits: Gehaltsspanne: zwischen 45.000 und 55.000 € pro Jahr Ein internationales Team, das für sozialen Nutzen steht Betriebliche Altersvorsorge (bAV) mit 20 % Arbeitgeberzuschuss Mitgliedschaft im Urban Sports Club 30 Urlaubstage pro Jahr Es gab noch nie einen spannenderen Zeitpunkt, um an der Spitze der öffentlichen Mobilität zu stehen. Bereit für die Fahrt? Wir wertschätzen Vielfalt und begrüßen alle Bewerbungen unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Religion/Weltanschauung, Behinderung, Alter sowie sexueller Orientierung und Identität.