Вакансии

Responsibilities: — Configure and maintain Salesforce using declarative tools such as custom objects, fields, page layouts, record types, validation rules, picklists, approval processes, and advanced Flow automation. — Lead root cause analysis and design scalable solutions for complex business requirements. — Oversee configuration, testing, deployment, and support of Salesforce AI capabilities including Agentforce agents, Prompt Builder solutions, and intelligent automation. — Stay updated with Salesforce platform capabilities and recommend improvements. — Monitor case queues and team workloads, assign or reallocate work to ensure timely resolution and coverage. — Collaborate with regional contacts to prioritize case assignments and ensure effective user support. — Coordinate Scrum-based backlog management, sprint planning, and work prioritization. — Improve and maintain process documentation, Salesforce Knowledge articles, and support communications. — Build trusted relationships with business stakeholders, development teams, and cross-functional partners. — Translate business needs into scalable Salesforce solutions and communicate effectively across technical and business audiences. — Participate in requirements gathering, solution design, User Acceptance Testing (UAT), release activities, and post-deployment validation. — Support informed decision-making through strong analytical and problem-solving skills. — Mentor and coach CRM Analysts and teammates, reinforcing standards, governance, and best practices. — Act as escalation point for complex cases, providing hands-on support for critical user issues. — Strengthen multilingual support in English and Spanish across North and Latin American user communities. — Improve response times by serving as the CRM team’s first resource based in a North American time zone. — Expand regional collaboration with business stakeholders across Latin America. Requirements: — Salesforce Certified Platform Administrator. — Salesforce Certified Platform App Builder. — Minimum 5 years experience administering or supporting Salesforce in complex, multi-business-unit environments. — At least 2 years experience leading Salesforce administration teams or delivery initiatives, including mentoring or coaching. — Demonstrated experience with Salesforce Flow automation and process optimization. — Experience with Scrum or Agile delivery methodologies including backlog management and sprint planning. — Fluency in English and Spanish. — Excellent written and verbal communication skills with ability to translate business needs into system solutions and influence decisions across Sales, Marketing, and Finance. — Ability to guide architectural discussions and technical direction without being the primary hands-on developer. — Comfortable incorporating AI-assisted solutions into workflows including prompting, testing, debugging, and documentation. — Strong analytical and problem-solving skills with ability to perform root cause analysis on complex issues. — Ability to manage multiple priorities and competing demands in a fast-paced environment. Benefits: — Medical, life and dental insurance. — Asociacion Solidarista. — International Share Save Plan. — Flexible work / Work from home. — Paid time off. — Annual Performance Bonus. — Education Reimbursement. — Family Bonding. — Bereavement Leave. — Referral Program. — Fully remote job opportunity.