Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT THE ROLE:
We're hiring a Product Partnerships Manager to own Replit's most important strategic partnerships end-to-end: from identifying the opportunity to shipping the outcome and measuring the impact.
This is a product-focused role where you will work with our consumer technology partners, such as Stripe, Shopify, Google, and the broader connector ecosystem. You'll work at the intersection of product strategy, ecosystem thinking, and deal execution. You'll need to be a serious Replit power user. You'll speak credibly with engineers. You'll negotiate with senior partner stakeholders. And you'll be the person accountable for turning ambiguous ecosystem opportunities into shipped product and business outcomes.
WHAT YOU'LL DO
- Develop a clear point of view on Replit's partner landscape and build a prioritized pipeline of high-leverage opportunities across consumer tooling, AI tooling, cloud and infrastructure, and payments technology partners.
- Lead partner conversations from early exploration through joint product thesis, business case, commercial terms, launch plan, and post-launch iteration.
- Partner with Product, Engineering, Partner Engineering, Legal, Finance, Marketing, and Sales to turn agreements into shipped outcomes.
- Work directly with Partner Engineers to scope integrations, demos, prototypes, reference apps, and partner enablement assets.
- Define success metrics before every launch activation: retained usage, apps created, deployments, revenue, partner-sourced users, and use them to decide when to scale, iterate, or sunset a partnership.
- Build lightweight operating systems: partner scorecards, launch checklists, partner roadmap tracking, and repeatable frameworks for evaluating new opportunities.
- Represent the partner internally with strong product judgment; inform roadmap changes only when they create clear leverage for Replit users.
WHO YOU ARE
You're probably one of these:
- A product partnerships or BD person from a developer platform, AI platform, API company, cloud platform, or builder tool.
- A former PM or founder who can sell and negotiate externally while staying close to the product.
- A technical ecosystem operator who has shipped integrations, partner programs, or AI-native workflows.
In all cases, you're a builder. You can open Replit and put together a credible demo. You're not expected to write production integration code but you need enough technical depth to scope the work, ask the right questions, and earn trust with engineers.
REQUIRED SKILLS & EXPERIENCE
- Experience sourcing, structuring, negotiating, and launching strategic partnerships.
- Strong product judgment: you can explain why a partnership should or shouldn't influence the roadmap.
- Technical fluency with APIs, auth, cloud and deployment, databases, LLMs, agents, and developer workflows.
- Hands-on familiarity with Replit or comparable AI-native developer tools; ability to build credible demos and prototypes.
- Ability to run an ambiguous, multi-party process from discovery through signed agreement, launch, and measurement.
- Credibility with both senior external partners and internal engineers.
- Strong written and verbal communication.
BONUS QUALIFICATIONS
- Background in AI, developer tools, cloud infrastructure, API companies, or creative/productivity software.
- Experience with MCP-style integrations, agent workflows, or AI model/tooling ecosystems.
- Founder, PM, DevRel, solutions engineering, or technical BD background
This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: NYC (SoHo)
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
IN THIS ROLE YOU WILL:
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS AND EXPERIENCE:
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
This is a full-time role that can be held from our NYC office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
IN THIS ROLE YOU WILL:
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS AND EXPERIENCE:
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
This is a full-time role that can be held from our Foster City, CA office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: London Office
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
IN THIS ROLE YOU WILL:
- Serve as the trusted front-line contact for large enterprise customers, guiding them on AI prompting best practices, resolving bugs, and turning feedback into a better product experience, whilst adhering to strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Analyse recurring issues and identify process and documentation improvements to reduce time-to-resolution
- Build and update internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS AND EXPERIENCE:
- 4+ years in technical support, developer support, or systems engineering.
- Experience managing and delivering against operational SLAs for enterprise accounts
- Strong hands-on debugging experience with JavaScript, Python, or similar languages, including the ability to read and reason through an unfamiliar codebase.
- Working knowledge of APIs, databases, and Git-based CI/CD workflows.
- Excellent written and verbal communication skills, able to convey technical concepts clearly to both technical and non-technical stakeholders.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.).
- Exposure to cloud infrastructure (AWS, GCP, or similar).
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Remote - Singapore
Workplace: Remote
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
IN THIS ROLE YOU WILL:
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS AND EXPERIENCE:
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT REPLIT
Replit is building the world's most ubiquitous AI coding agent. Replit Agent can be used by anybody to bring their ideas to life. Whether it's an app for yourself, the next great startup idea, or a tool to make you more productive at work, Replit Agent can help build it. Replit is also the leader in secure vibe coding. We protect apps, give users features to manage security risks, and help them vibe code more safely.
ABOUT THE ROLE:
Replit is changing how people and companies turn ideas into software. Reaching those customers requires engineering that connects acquisition to the product experience and gives teams trustworthy evidence about what works.
This role goes beyond operating conventional marketing technology. You will rethink growth systems for a world where agents can observe performance, diagnose problems, take action, and learn from the result.
As the founding engineer for Growth Enablement, you will set the technical direction for this area. You will build agentic systems alongside shared foundations for attribution, audiences, lifecycle engagement, referrals, and promotions. The work spans web, mobile, billing, and data.
You will work directly with marketing, sales, and partnerships to find the highest-leverage problems and ship the first solutions. Successful projects will become platforms that help these teams move faster and give Replit a clearer view of what drives durable growth.
YOU WILL:
- Design agentic growth systems that monitor performance, diagnose failures, run approved experiments, and improve from the results.
- Explore AI-native approaches to answer engine optimization, campaign operations, audience discovery, and measurement.
- Build acquisition measurement across web and mobile, including click-ID capture, identity matching, server-side conversion APIs, and warehouse attribution.
- Create a shared standard for deep links and context transfer across web, iOS, Android, and app-store handoffs.
- Build reusable systems for promotions, referrals, campaign landing pages, fraud controls, attribution, and holdout measurement.
- Build audience pipelines that sync warehouse-defined cohorts and exclusions to each delivery channel.
- Work directly with marketing, sales, and partnerships to turn business needs into technical systems.
REQUIRED SKILLS AND EXPERIENCE:
- 4+ years of professional software engineering experience, with strong backend expertise in TypeScript/Node, Python, Go, or a similar language.
- Strong SQL skills and experience working with a data warehouse and event instrumentation.
- Hands-on experience with attribution, marketing technology, deep linking, payment webhooks, or high-scale event pipelines.
- A record of working with non-engineering partners to turn ambiguous business needs into shipped systems.
PREFERRED QUALIFICATIONS
- Built growth or martech infrastructure at a consumer or PLG company, such as referral systems, promotion platforms, lifecycle tooling, or CDPs.
- Built agents that act on business data with clear evaluations, permissions, and human controls.
- Experience with experimentation platforms such as Statsig and lifecycle tools such as Iterable.
- Familiarity with privacy and consent handling in marketing data pipelines.
BONUS POINTS:
- Experience shipping mobile attribution with OneLink, Universal Links, App Links, or SKAN.
- Experience carrying attribution through payment systems such as Stripe or Razorpay.
- Regular use of AI agents to plan, implement, test, or review your work.
WHAT WE VALUE:
- Extreme ownership: identify important work, carry it through launch, and resolve blockers quickly.
- Data-driven decisions: define hypotheses and success criteria before launch, then change direction when the evidence calls for it.
- No borders: solve the highest-impact problem, whether it requires a PRD, a warehouse query, code, or campaign setup.
- Speed through reversibility: ship the smallest step that produces useful signal, and slow down for decisions that are hard to reverse.
- Strong communication: make technical constraints and business requirements clear to engineers and go-to-market partners.
This is a full-time role that can be held from our Foster City, CA office. The hybrid role has an in-office requirement of Monday, Wednesday, and Friday.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
About the Role
Join Replit's key teams across the company, such as AI Research, Strategic Finance, or the Office of the CEO, for a unique paid internship built for sharp quantitative and creative minds. You will work alongside our top executives, in addition to world-class engineers, designers, and finance team on some of the hardest problems in AI-native software creation and accelerating key areas of our business.
We are creating a dedicated track for students with strong mathematical backgrounds because the problems we are solving sit at the intersection of deep math and applied AI, including agent reasoning, systems optimization, and improving how our models learn and perform at scale. Your work will directly shape how millions of users build software.
You Will:
- Contribute to real engineering problems that push the boundaries of AI-powered software creation
- Collaborate with engineers, designers, and product managers on infrastructure that powers Replit's platform
- Prototype novel approaches to problems in AI, systems, or tooling where mathematical rigor is the differentiator
- Ship work that impacts millions of developers globally, in an environment where your ideas are heard and often implemented
Required Skills and Experience:
- Currently pursuing a Bachelor's, Master's, or PhD in Mathematics, Computer Science, Computer Engineering, Statistics, Physics, or a related quantitative field
- At least one semester of schooling remaining after the internship
- Demonstrated excellence in competitive mathematics such as IMO and IOI, quantitative research, or advanced coursework
- Genuine curiosity about AI, agent systems, company building, or developer tooling
- Extremely bullish on Replit and the future of AI-native software creation. We would love to see what you have built on the platform
What We Value:
- First-principles thinking: Ability to break down complex problems from the ground up and reason about them rigorously
- Mathematical intuition: Strong grasp of the underlying math behind machine learning, optimization, or systems
- Self-directed and autonomous: Capable of working independently while collaborating well with cross-functional teams
- Strong communication: Ability to explain complex quantitative concepts to both technical and non-technical audiences
- Curiosity and speed: Genuine excitement for hard problems and the drive to iterate quickly
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT THE ROLE
Replit is where millions of people learn to build software - and our documentation and learning content are where they get going or give up. We're taking ownership of that experience, and we're looking for a Learning Experience Creator who can make it worthy of the product: someone who turns product knowledge into experiences people actually use - clear written docs, guided learning, short video, interactive experiences - findable at the moment of need, accurate every time, and genuinely enjoyable.
You're a learning-experience creator first. You understand how people actually learn a product - what they're trying to accomplish, where they get stuck, what format serves each moment - and you move fluidly between writing a crisp help article, designing a hands-on walkthrough, and producing a short video. Underneath it all, you're a storyteller: you know how to earn attention in the first few seconds, hold it against real-world attention spans, and make ideas stick - and sometimes make something people can't help but share. You're also a builder: unafraid to try new formats and experiment, you read the data and listen to customers, and you continually improve and evolve with speed as our product evolves. You'll turn complex things into simple, useful experiences, and you'll own how well they land.
The Mission: help every user - external customers and internal teams - self-serve to reach their creative and business goals, with content so good, so current, and so findable that they don't need to open a ticket. Success looks like real ticket deflection, faster activation, and high CSAT.
WHAT YOU'LL OWN
- New documentation and learning content. You'll populate our documentation and learning surfaces with new, accurate, plain-language content - help articles, answer-first FAQs, goal-based tutorials, and rebuilt getting-started paths - prioritized by real reader and ticket data, made at volume with the help of our AI- native content tools.
- The content lifecycle. Content isn't done when it ships. You'll keep the library current through every product launch - freshness reviews, launch-day updates, retiring what's stale - so nothing published contradicts the product. Our pipeline flags what's drifting; you own making it right.
- Learning experiences across formats. Written first where reading serves best - plus short-form video, microlearning, interactive courses, quick walkthroughs, GIFs, and in-product tips. You pick the format that fits the job, not the other way around, and you bring a storyteller's instinct for attention and memorability to every one - learning content competes with everything else on someone's screen, and yours wins. You keep pushing into new, innovative experiences as our tools grow.
- A content calendar built for effectiveness. You plan what gets made and when - covering the topics customers most need help with, sequenced for maximum impact, so the library actually answers the questions people are asking.
- Findability. You make sure content is easy to discover - titled, tagged, and structured so people (and the AI assistants that read our docs) find the right answer through search, at the moment of need. Great content nobody can find doesn't deflect anything, and this is yours to own.
- Engagement and outcomes. You care whether it worked - reader feedback, findability, completion and watch-through, self-serve resolution, deflection, CSAT - and you tune the calendar and the craft based on what the data and customers tell you.
- A recognizable voice. A consistent, human style across docs, learning, and video that makes every piece feel like part of one connected experience, whether someone reads a single article or completes a whole course.
HOW YOU'LL WORK WITH THE TEAM
This role is a force-multiplier - it makes the whole team's knowledge reach people. You won't work alone:
• With our Technical Customer Education Specialist for accuracy and depth - they bring the technical truth; you turn it into clear, findable content people trust and enjoy.
• With our Sr. Learning Experience Lead on what content is needed and what's working - they own the learning platform, journeys, and measurement; you read the same effectiveness data to steer the calendar.
• With our docs and product partners on launches - so new features ship with accurate, ready content on day one, not weeks later.
• With the hiring manager and the wider team to scale our content capability together, so the sum is greater than the parts.
WHAT WE'RE LOOKING FOR
• A proven learning-content creator. A portfolio of documentation, tutorials, courses, or product education that people actually used and learned from - across at least two formats, with written content among them. You understand clarity, structure, and story, and you can prove it.
• A strong writer. You make complex or dry topics genuinely clear and engaging in plain language, with warmth and a point of view. Docs people want to read are your craft.
• A gifted storyteller, across media. You understand hooks, pacing, attention spans, and what makes content memorable - sometimes shareable, occasionally viral - and you apply that craft to written, video, and interactive work alike. It shows up in a doc's first sentence as much as a video's first five seconds.
• A capable short-form video creator. Video is one of your formats - you understand watchability and modern platform sensibilities, and you're comfortable producing (on or off camera) with AI-assisted workflows.
• A builder and experimenter. You try new formats and ideas, take calculated content risks, glean insights from data and customers, and continually improve - determining the right approach even when the problem is ambiguous.
• Fast to learn a product. You get up to speed quickly and can represent it accurately to newcomers - you don't need to be a developer, but you make technical things make sense.
• Outcome-minded. You define what success looks like for your work, and you care about real results (deflection, activation, self-serve success, CSAT), not just output.
• A strong thought partner. You share ideas openly, seek other perspectives, and collaborate well across a small, fast team.
BONUS
• Experience writing or maintaining developer or product documentation (docs-as-code, Markdown-based platforms) - and a feel for content lifecycle at scale.
• Hands-on with AI-native build or content tools (Replit) and modern editing/production workflows.
• Instructional design fundamentals - you know why a checklist beats a paragraph and when a video beats both.
• A feel for discoverability and search - how people (and AI assistants) find content and how to help them.
• Experience running a content channel, editorial calendar, or creator program with an audience - bonus points if something you made really took off.
This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
About the Role
We are looking for an AI Agent Security Architect to function as the primary technical authority for Replit’s autonomous and AI agent security blueprint. In this critical role, you will design, implement, and maintain the runtime defense systems, guardrail frameworks, and sandboxing architectures that govern AI agents executing code, invoking tools, and reasoning across our platform. You will be a key technical contributor—leading high-impact AI security initiatives and bridging the gap between non-deterministic AI behavior and rigorous cybersecurity controls for both engineering and executive leadership.
What You'll Do
- AI Agent Security Strategy & Technical Execution
- AI Agent Security Blueprint: Define the long-term vision and architectural patterns for securing autonomous agent workflows, Model Context Protocol (MCP) integrations, multi-turn reasoning loops, and multi-agent coordination.
- Runtime Guardrails & Policy Enforcement: Architect and deploy dynamic input/output guardrail systems, semantic firewalls, and real-time intent verification filters to prevent goal hijacking, system prompt leaks, and indirect prompt injections.
- Agent Execution & Tool Sandboxing: Partner with Infrastructure and AppSec teams to design secure, short-lived, micro-isolated environments (e.g., microVMs, WebAssembly, container sandboxes) where agents can dynamically execute code, run shell commands, and interact with host operating systems safely.
- Agentic Threat Modeling & Red Teaming: Conduct specialized threat modeling against non-deterministic systems. Lead automated and manual AI red-teaming initiatives to uncover vulnerabilities in RAG context pipelines, vector stores, and tool-calling interfaces.
- Identity, Delegation & Least Privilege: Architect fine-grained permission models and step-up Human-in-the-Loop (HITL) authorization patterns for agents acting on behalf of users—ensuring agents never exceed the delegated privileges of the end user or misuse API keys.
- Context & Memory Boundary Security: Design strict data isolation and poisoning prevention controls for vector databases, retrieval-augmented generation (RAG) pipelines, and long-term conversation memories across multi-tenant workloads.
- Risk Management & Cross-Functional Enablement
- Maintain the AI Security Source of Truth: Define, document, and maintain authoritative secure design patterns and SDKs for engineering teams building internal or customer-facing AI agent capabilities.
- Contribution to Risk Register: Identify, quantify, and document non-deterministic and agentic security risks (e.g., OWASP Top 10 for LLMs & AI Agents, MITRE ATLAS), ensuring they are accurately represented in the Cybersecurity Risk Register.
- Auditability & Observability: Design tamper-evident logging and telemetry standards for agent reasoning chains, tool execution history, and context assembly to support incident response, forensics, and GRC requirements.
- Compliance & Sales Enablement: Partner with GRC to translate complex AI security controls into enterprise-ready audit documentation (e.g., ISO 42001, NIST AI RMF, EU AI Act readiness) and support Sales on complex enterprise security inquiries regarding AI safety.
Required Skills & Experience
- 6+ years of experience in security engineering or security architecture, with at least 2+ years dedicated specifically to AI/ML security, LLM application security, or securing agentic frameworks.
- Deep understanding of agentic architectures and protocols (e.g., Model Context. Protocol (MCP), LangChain, AutoGen, CrewAI, ReAct frameworks, and vector database technologies).
- Hands-on expertise with threat vectors unique to agentic AI: Indirect Prompt
- Injection, Goal Hijacking, Tool Parameter Tampering, Data Poisoning, and Context Contamination.
- Strong background in applying safety standards and risk frameworks such as OWASP Top 10 for LLMs & AI Agents, NIST AI RMF, and MITRE ATLAS.
- Proficiency in Python, Go, or TypeScript/JavaScript with a proven track record of reviewing code and building functional security tooling or guardrails.
- Experience authoring, maintaining, and evangelizing technical security architecture documentation.
- Exceptional ability to communicate complex non-deterministic AI risks to both deep technical engineers and executive stakeholders.
- Proven track record of contributing to an enterprise Cybersecurity Risk Register.
Bonus Qualifications
- Experience designing runtime sandboxing and isolation technologies (e.g., Firecracker, gVisor, Docker, WebAssembly) for dynamic code execution environments.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT THE ROLE:
As a Legal Operations Manager at Replit, you will be the central point of contact for legal requests across the company and the operational backbone of our contract lifecycle. You will triage and manage incoming legal requests, own contract management end to end, and support broader corporate compliance and data privacy work. Your meticulous attention to detail and proactive approach will keep legal operations running smoothly and reduce risk across the business.
Think of yourself as the air traffic controller of our legal universe — making sure every contract, request, and approval lands safely, on time, and in the right hands. Your meticulous attention to detail and proactive approach will not just keep Legal running smoothly — it will make the whole company move faster.
If you love building systems, closing loops, and being the person everyone turns to when they need to get something done right, this role was made for you.
WHAT YOU'LL DO:
Legal Operations
- Drive the Legal team's operational strategy, understand operational challenges, identify opportunities to improve systems and workflows
- Implement, maintain, and optimize a best in class AI driven tech stack. Partner cross functionally with AI and GTM/marketing/partnerships teams to identify technologies, negotiate with vendors, and drive implementation.
- Partner closely with Finance and Legal leadership to manage budget, forecasting, accruals, and track spend
- Working closely with leadership, own planning cycles, OKRs, and data reporting and metrics
- Manage outside counsel relationships, including new engagements, billing guidelines invoicing, and e-billing. Drive outside counsel management strategy with a focus on cost discipline and operational accountability
- Build and maintain knowledge management platforms and learning and development programs that keep the team current and operating effectively.
- Run the day-to-day operations of the Legal & team, driving efficiencies that enable the team to perform its best work (for example, manage vendors, contract signatures, attorney memberships, internal practice guidelines, expenses, team meetings).
Contract Lifecycle Management
- Serve as the primary intake point for legal requests, triaging by urgency and complexity and routing to the right owner
- Organize and consolidate incoming legal requests into a centralized tracking system
- Handle baseline legal reviews and approvals directly, escalating complex or high-risk matters to legal counsel
- Develop and maintain tooling and processes to track requests, contracts, and deadlines
- Track responsible managers and renewal deadlines
- Manage contract templates and organization (Vendor MSA, NDAs, offer letters)
- Implement and maintain safeguards
Corporate and Compliance Matters
- Assist in strategic corporate transactions, including due diligence and virtual data room building
- Support post-closing integrations and follow-ups
- Manage annual filings, updates, and deadline tracking
- Prepare and update internal company policies
- Prepare and update team trainings on legal issue spotting, privacy, governance, and HR
- Track and implement updates to website and privacy policy terms
- Organize and maintain general records
- Prepare checklists and provide project support as needed
Data Privacy
- Track data subject requests (deletions) and assist preparing transparency reporting
- Organize and maintain data maps
- Coordinate and track data protection impact assessments
Required Skills & Experience
- Minimum of 5 years of proven legal administrative experience
- Motivation to grow and expand knowledge base
- Strong attention to detail and proofreading ability
- Ability to prioritize multiple tasks simultaneously and work independently to complete tasks within given deadlines
Bonus Points
- High growth startup experience
- Experience building out lean legal teams to carry out corporate responsibilities
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: NYC (SoHo)
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on.
You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales.
IN THIS ROLE YOU WILL:
- Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change.
- Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change.
- Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes.
- Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them.
- Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk actions, and scripts, including in Replit, that take them out.
- Take in tooling and systems requests from across support, run tool and vendor evaluations for the support stack, and lead a migration if we change platforms.
REQUIRED SKILLS AND EXPERIENCE:
- 5+ years in support operations, support systems, tooling, or a similar technical operations role.
- Hands-on administration of a ticketing platform like Zendesk: building triggers and automations, macros, views, and SLAs, and managing routing, groups, and permissions.
- Experience building and maintaining integrations across SaaS tools using APIs and webhooks.
- Comfortable troubleshooting directly and working with engineers on more complex system needs.
- Strong judgment about prioritization in fast-moving, sometimes ambiguous environments.
- Comfort taking on cross-functional problems, including ones that sit between support, tooling, and engineering
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Scripting with Python or similar to build automations, bulk actions, and internal tooling.
- Experience standing up self-service or in-product support surfaces.
- Experience making systems work across both BPO and in-house teams.
- Zendesk certification.
This is a full-time role that can be held from our NYC office. This role has an in-office requirement.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Support Systems Lead at Replit, you'll build and own the systems that let support scale as fast as the product does. You'll own the tools our team works in every day, the technical setup behind self-service and AI-driven support, and the infrastructure that keeps all of it current as Replit ships.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You'll shape how our support systems adapt to new products, new surfaces, and AI-assisted workflows, operating effectively in ambiguity and turning ad hoc fixes into infrastructure the whole team can rely on.
You'll combine hands-on technical depth with systems thinking to keep builders moving, whether they get unblocked through self-service, an AI agent, or a person. This is an individual contributor role to start, with room to grow and build out a team as support scales.
IN THIS ROLE YOU WILL:
- Configure and maintain Zendesk and the surrounding support stack, from the day-to-day workflow and automation setup to business rules and permissions, keeping it able to flex and scale as needs change.
- Build and maintain assignment logic, queues, tagging and taxonomy, and escalation paths, keeping them running cleanly as volume and workflows change.
- Set up and maintain support tooling, workflows, and access across internal agents, outsourced vendors, and regions, keeping the systems working for each group as the stack changes.
- Partner with Engineering on the technical requirements for self-service and in-product support surfaces, and build the entry points, help widgets, and routing behind them.
- Spot the repetitive steps in agent and admin workflows before they become bottlenecks, and build the automations, bulk actions, and scripts, including in Replit, that take them out.
- Take in tooling and systems requests from across support, run tool and vendor evaluations for the support stack, and lead a migration if we change platforms.
REQUIRED SKILLS AND EXPERIENCE:
- 5+ years in support operations, support systems, tooling, or a similar technical operations role.
- Hands-on administration of a ticketing platform like Zendesk: building triggers and automations, macros, views, and SLAs, and managing routing, groups, and permissions.
- Experience building and maintaining integrations across SaaS tools using APIs and webhooks.
- Comfortable troubleshooting directly and working with engineers on more complex system needs.
- Strong judgment about prioritization in fast-moving, sometimes ambiguous environments.
- Comfort taking on cross-functional problems, including ones that sit between support, tooling, and engineering
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Scripting with Python or similar to build automations, bulk actions, and internal tooling.
- Experience standing up self-service or in-product support surfaces.
- Experience making systems work across both BPO and in-house teams.
- Zendesk certification.
This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
We're looking for a Director, Product Design to lead the day-to-day operations of Replit's Product Design organization, reporting to the Co-Founder & Head of Design.
This is a true player-coach role for someone who loves building products as much as leading people. You'll lead and develop a talented team of product designers while remaining deeply embedded in the work itself. You'll whiteboard with designers, navigate complex product decisions.
The Co-Founder & Head of Design remains closely involved in design critique and product quality. Your role is to lead the day-to-day design organization by creating the structure, alignment, and momentum that enable exceptional work. You'll stay two to three layers deeper than the Co-Founder & Head of Design on active initiatives, surfacing the context, tradeoffs, and insights needed to make thoughtful decisions without requiring constant immersion in every project.
Success in this role requires exceptional product judgment, strong design taste, technical fluency, and a collaborative approach. You're someone who naturally connects disciplines, elevates the people around you, and makes both the work and the team better every day.
IN THIS ROLE, YOU WILL
- Lead the day-to-day operations of Replit's Product Design organization, ensuring work is aligned, prioritized, and delivered to an exceptionally high standard.
- Manage, mentor, and develop a team of product designers, helping them grow their craft, confidence, and impact.
- Shape and elevate the customer journey
- Work alongside designers every day by whiteboarding ideas, exploring alternatives, reviewing work in progress, and solving complex product and interaction challenges.
- Stay deeply informed across active initiatives, surfacing the context and insights that enable the Co-Founder & Head of Design to engage quickly in meaningful design critique and high-impact product decisions.
- Raise the quality of product design through thoughtful feedback, exceptional craft, and strong design taste.
- Help evolve Replit's design practices, workflows, and team culture while preserving the speed and flexibility of a high-growth company.
- Recruit, hire, and onboard exceptional product design talent as the organization grows.
WHO YOU ARE
You're a builder first and a manager second.
You enjoy being close to the work, helping designers think through difficult problems, and making good teams even better. You're equally comfortable sketching ideas on a whiteboard, giving thoughtful design feedback, coaching a designer through a difficult challenge, or partnering with engineering on implementation details.
You combine exceptional product judgment with strong design taste and technical fluency. You're collaborative, humble, curious, and energized by helping great work happen.
EXPERIENCE & QUALIFICATIONS
- Significant experience leading product design teams within high-growth technology companies.
- Proven ability to balance people leadership with meaningful hands-on product design contribution.
- A portfolio demonstrating exceptional craft, interaction design, product thinking, and systems thinking.
- Experience partnering closely with Product and Engineering to deliver technically sophisticated products.
- Demonstrated success leading cross-functional product development in fast-moving environments.
- Exceptional communication, coaching, and stakeholder management skills.
- Strong design taste, sound judgment, and a bias toward action.
- Experience simplifying complex technical products into elegant, approachable user experiences.
NICE TO HAVE
- Experience designing developer tools, technical products, or software creation platforms.
- Experience building AI-powered products or AI-native workflows.
- Coding experience or strong technical curiosity.
- Experience growing design teams in startup or scale-up environments.
- Active use of AI throughout your design process.
WHY THIS ROLE IS DIFFERENT
This isn't a traditional design leadership role.
We're looking for someone who thrives in the work, not above it. Someone who enjoys solving problems alongside designers, building strong partnerships across Product and Engineering, and bringing the depth of context that allows the Co-Founder & Head of Design to focus on the moments where their perspective has the greatest impact.
This is a role for someone who is excited by complex product challenges, passionate about developing exceptional designers, and motivated by building products that make powerful technology feel intuitive.
This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA; NYC (SoHo)
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
About the role:
Join our FDE team and work directly with some of the world's largest organizations to turn their most ambitious ideas into production applications on Replit. As a Forward Deployed Engineer, you'll partner closely with customers to understand their technical and business needs, architect solutions, and build the integrations and applications required to deploy Replit successfully within complex enterprise environments.
This is a deeply technical and hands-on role. You won’t just advise customers on what to build—you’ll build alongside them. You’ll take applications from initial idea and prototype through deployment and production, navigate complex enterprise environments, and solve the technical challenges that emerge when AI-powered software development meets real-world infrastructure, data, security, and organizational constraints.
You will:
- Build with Customers: Embed with strategic enterprise customers to design and build high-impact applications and AI-powered workflows on Replit, taking projects from initial concept through production deployment.
- Architect Enterprise Solutions: Design secure, scalable architectures that connect Replit with customers’ existing systems, data, APIs, identity providers, and infrastructure.
- Integrate with the customer's stack: SSO, data warehouses, internal APIs, and SaaS systems.
- Own Technical Deployments: Serve as the technical owner for complex enterprise implementations, identifying blockers, debugging issues, and driving projects through to successful production adoption.
- Bridge Customers and Product: Develop a deep understanding of how enterprises use Replit and translate field insights, technical constraints, and recurring customer needs into actionable feedback for Replit’s product and engineering teams.
- Collaborate closely with Product, Design, and other Engineering teams to deliver high-quality experiences
- Ship quickly and iterate based on customer feedback and usage data
- Turn field patterns into templates, playbooks, and product requirements. Ship the best patterns back to the platform.
Required skills and experience:
- 5+ years of software engineering experience building and deploying production software
- Strong programming skills and the ability to quickly understand and work across unfamiliar codebases, APIs, and technical environments
- Hands-on work with LLM applications in production: retrieval, tool calls, and evals.
- Experience designing and owning complex technical systems from architecture through production
- Demonstrated ability to operate effectively in ambiguous environments and independently drive technical projects to completion
- Strong technical communication skills and experience working directly with customers, partners, or cross-functional stakeholders
- Ability to translate business requirements and customer problems into pragmatic technical solutions
Preferred Qualifications
- Experience in Forward Deployed Engineering, Solutions Architecture, Sales Engineering, consulting, or another highly technical customer-facing role
- Experience building and deploying AI-powered applications, agents, or developer tools
- Experience with modern cloud infrastructure, application deployment, databases, APIs, authentication, and enterprise integration patterns
- Experience integrating software into complex enterprise environments, including identity and access management, internal data sources, APIs, and existing developer infrastructure
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ROLE SUMMARY
Replit is the world's most widely used AI coding platform, and as we scale, we're rebuilding how compensation works internally from the ground up. This role owns that. You'll go beyond traditional comp management to architect the systems, data infrastructure, and AI-enabled workflows that make fast, consistent, and high-quality compensation decisions possible at scale.
You will serve as the architect of our compensation engine: translating compensation philosophy into scalable systems, and utilizing AI to improve speed, accuracy, and transparency.
You will partner closely with People Business Partners, Recruiting, Finance, People Operations, and the Data team to embed compensation directly into company workflows, eliminating manual processes and reducing reliance on comp as a service layer.
You will shape how we attract, reward, and retain top talent, while building infrastructure that scales with the business.
WHAT YOU'LL OWN
Compensation Strategy
- Evolve our compensation philosophy across cash and equity; design and maintain salary bands, leveling frameworks, and equity structures
- Ensure market competitiveness while partnering with Finance on cost and workforce planning
- Operate compensation planning cycles and generate first-pass recommendations for comp decisions
- Build dashboards and analytical frameworks covering market competitiveness, internal equity, retention risk, and workforce cost
WHAT WE'RE LOOKING FOR
- 8+ years in compensation, total rewards, or related analytical roles, ideally at a high-growth tech company
- Deep expertise in salary bands, equity design, and market benchmarking (broad-based, sales, and executive)
- Strong systems thinker who can translate policy into scalable workflows and decision logic
- Product mindset - you think in terms of users, workflows, and iteration
- High ownership; willing to operate hands-on
Nice to have
AI-Native Workflows
- Design and implement AI-enabled workflows for offers, merit, promotions, and market adjustments
- Build human-in-the-loop validation frameworks to audit AI-generated recommendations for bias, accuracy, and logic
Tools: Pave, Radford, Rippling, Lattice, Ashby, Carta, Google Sheets, internal AI/automation tooling
This is a full-time role that can be held from our Foster City, CA office. The role has an in-office requirement of Monday, Wednesday, and Friday.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT THE ROLE
Search is being rebuilt in real time. Millions of people now start with a question to ChatGPT, Claude, Gemini, or Perplexity, and the answer they get decides which products they try. When someone asks how to build an app, a website, or a tool for their business, Replit needs to be the answer.
We're hiring an AEO/GEO/SEO Lead to own how Replit gets discovered, across AI-generated answers and traditional search. This is a zero-to-one role. You'll define the strategy, then execute it yourself with AI-leveraged production, agency partners, and cross-functional teams behind you. You'll work daily with our Web, Growth, Brand, Content, Product, Engineering, and Analytics teams.
The fastest-growing AI-native companies have already turned AI answers into a primary acquisition channel. Your mandate is to do the same for Replit: grow AI referral traffic into one of our largest sources of new builders, keep our traditional search presence compounding, and make Replit the platform AI assistants recommend when anyone wants to build software.
Replit moves fast. We ship continuously, experiment relentlessly, and aim to make every builder more productive and creative. We're looking for someone who thrives in that environment: part strategist, part operator, part scientist of a channel that changes every month.
WHAT YOU'LL DO
- Own the AEO/GEO Strategy Define where Replit must show up across ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews, for which prompts and buyer intents, and build the playbook to win those answers. Set targets, sequence the roadmap, and defend the strategy with data.
- Win Citations Across the Open Web LLMs cite what they trust: Reddit threads, YouTube videos, high-authority publications, community content, and well-structured owned pages. Build durable programs on each of these surfaces, understand the half-life of an AI citation, and keep Replit ranked as models retrain and retrieval systems shift.
- Run SEO End to End Own keyword strategy, on-page optimization, technical SEO, and content-driven organic growth in partnership with our Head of Web. Protect and grow search equity through a major site relaunch, and coordinate with our paid search team on keyword coverage.
- Build the Content Engine Produce and direct content designed for two readers at once: LLM crawlers and humans. Blogs, comparison pages, videos, and structured resources, created at volume with AI-assisted workflows and held to a high quality bar. The durable human work here is judgment: strategy, editorial quality, and distribution.
- Stand Up Measurement Build reporting for a channel that lacks perfect attribution: AI referral traffic, share of voice in AI answers, citation tracking, and downstream signups and revenue. Run controlled experiments, isolate what actually moves citations, and teach the rest of the company what you learn.
- Direct Agencies and Tools Own our agency and vendor relationships across search and AI visibility, plus the tool stack that powers tracking and production. Write the briefs, hold the quality bar, and decide what stays in-house.
YOU'LL BE A GOOD FIT IF YOU:
- Have 4+ years in growth marketing, SEO, content, or technical marketing (SaaS, technology, or developer-focused businesses a plus)
- Have owned a channel end to end and can walk through what you built, what moved, and the numbers behind it
- Have taught yourself a new channel or skill from zero and turned it into shipped results
- Use AI daily as a builder (automations, agents, dashboards, small apps you can show) and are forming your own point of view on how AI assistants find and cite sources
- Have working technical SEO literacy (crawling, indexing, structured data, site architecture) and the appetite to go much deeper
- Write clearly and quickly, and can direct people, agencies, and AI tools to produce content that earns citations
- Have a founder mindset: you identify gaps and fill them, move quickly, don't wait for someone else to define the playbook, and dig into the details with low ego\\
Bonus Points:
- Shipped AEO/GEO work with results you can show, especially if you helped make AI answers an acquisition channel
- Earned presence on surfaces you don't own: Reddit communities, YouTube, digital PR
- Hands-on with AI visibility and citation tracking tools (Profound, Peec, Ahrefs Brand Radar, or similar)
- Programmatic SEO at meaningful scale
- You've built with Replit or other AI building tools and understand our audience firsthand
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: NYC (SoHo)
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
ABOUT THE ROLE:
Replit is redefining how software gets built — from solo developers to engineering teams at scale. As Director of Sales, you'll lead our enterprise sales motion and own the revenue engine that turns Replit's explosive product-led growth into durable, high-value contracts. You'll inherit a talented GTM team and take them to the next level.
What You'll Do
- Lead, coach, and develop a team of GTM Executives — running weekly pipeline reviews, deal strategy sessions, and 1:1s that accelerate rep performance.
- Help shape the enterprise sales playbook: ICP, discovery frameworks, upsell and closing motions
- Own the full sales cycle on strategic deals — from first call to signed expansion — modeling what great looks like for the team
- Forecast accurately and report pipeline health, conversion metrics, and deal velocity to exec leadership weekly
- Represent Replit at key industry events and with high-value prospects where executive presence accelerates deals
REQUIRED SKILLS & EXPERIENCE
- 7+ years in B2B SaaS sales, with at least 3 years managing quota-carrying AE teams
- Proven track record closing enterprise deals ($100K+ ACV) and exceeding team quota
- Experience selling developer tools, infrastructure, or technical platforms — you understand the engineering buyer and can go deep on technical value props
- Data-driven operator: comfortable in Salesforce (or similar CRM), can build and own a forecast
- Sharp communicator — equally effective in a board-level business case and a hands-on demo with a skeptical CTO
BONUS QUALIFICATIONS
- Experience at a PLG-driven company (Figma, Notion, Linear, Vercel, etc.) with a motion that bridges product usage to enterprise contracts
- Familiarity with AI coding tools, cloud IDEs, or developer workflow products
- Network among VPEs, CTOs, or IT procurement leaders at mid-market/enterprise companies
- Prior experience as a founding or early sales hire who has built repeatable processes from scratch
This is a full-time role that can be held from our NYC office. This role has an in-office requirement.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Remote - Japan
Workplace: Remote
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
WHAT YOU’LL DO
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS & EXPERIENCE
- 4+ years in technical support, developer support, or systems engineering.
- Professional fluency in English and Japanese, both written and verbal.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
BONUS POINTS:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
Note: This role will begin as remote, with plans to transition to a hybrid model once we establish a local office presence.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
ГибридNYC (SoHo)
185 000 – 210 000 $
ГибридFoster City, CA
185 000 – 210 000 $
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