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Location: Limassol, Cyprus We are looking for motivated and results-driven Sales Agents to join our Sales Department. The team will focus exclusively on registered players who have not yet made their First Time Deposit (FTD). The main goal is to establish contact with these players, build relationships, and convert them into first-time depositors. Key Responsibilities: Contact registered players who have not made their first deposit through outbound calls and emails. Build rapport with players and encourage them to make their first deposit. Present available welcome offers, promotions, and platform features. Answer player questions, handle objections, and assist with any issues related to making a deposit. Keep track of player interactions and update the CRM system accordingly. Requirements: Previous experience in a call centre or outbound sales environment, preferably in iGaming or Forex. Strong communication and sales skills. Confidence in making outbound calls and handling objections. Ability to engage with players and build relationships. Comfortable working in a fast-paced, target-driven environment. Experience working with CRM systems is an advantage. English is mandatory, and any addition al language such as French, Italian, Portuguese, Spanish, Greek and German would be highly desirable. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/132?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus Aloplay is growing, and we’re looking for an experienced Commercial Account Manager to manage our B2B client relationships, strengthen partnerships and drive commercial growth across our casino and sportsbook platform. Key Responsibilities: Manage a portfolio of B2B clients, acting as their main point of contact and building long-term relationships. Develop account plans aligned with each client’s business goals, identifying opportunities for growth, retention and service expansion. Coordinate client onboarding and launches with internal teams, ensuring clear communication and timely delivery. Monitor acquisition, deposits, retention and revenue KPIs to identify performance gaps and recommend improvements. Lead regular business reviews, presenting results, priorities and action plans. Work closely with Product, CRM, Marketing, Payments, Operations and Finance to address client needs and improve performance. Identify upselling and cross-selling opportunities and negotiate commercial terms within agreed guidelines. Own client escalations, coordinate resolutions and keep stakeholders informed. Maintain accurate account records, commercial forecasts and progress reports. Share client feedback to support platform improvements and product priorities. Requirements: 3+ years of experience in B2B account management, commercial partnerships or a similar role, including experience in iGaming. A strong understanding of casino and sportsbook operations, player lifecycle metrics and commercial performance. A proven ability to grow accounts and build trusted client relationships. Strong negotiation, presentation and stakeholder management skills. Confidence analysing KPIs and translating insights into practical actions. The ability to coordinate multiple teams, manage competing priorities and take ownership of issues. Excellent written and spoken English; additional languages are a plus. Nice to have: Experience working with a B2B iGaming platform or white-label provider. Familiarity with CRM, player engagement and payment solutions. Experience managing international clients across multiple brands and markets. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/130?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus Aloplay is growing fast, and we’re looking for an experienced Talent Acquisition Specialist to join our team in Limassol. You’ll take ownership of recruitment across multiple departments, combining proactive sourcing with strong hiring manager partnerships to attract and hire the right people. This role suits someone who understands the iGaming industry, can independently manage multiple hiring processes, and cares about delivering a positive candidate experience. Key Responsibilities: Own the end-to-end recruitment process, from role briefing and sourcing through interviews, offers, and hiring. Recruit across operational, commercial, and technical functions, including Marketing, CRM, Customer Support, Compliance, Product, and Technology. Partner with hiring managers to clarify requirements, agree on selection criteria, and keep hiring processes moving. Proactively identify and engage candidates through LinkedIn, direct outreach, industry networks, referrals, and relevant job platforms. Conduct structured screening interviews to assess experience, motivation, and suitability for the role. Build and maintain talent pipelines for recurring positions and future hiring needs. Coordinate interviews, gather timely feedback, and keep candidates and hiring managers informed throughout the process. Support offer discussions and negotiations, maintaining clear communication through to the candidate’s start date. Keep the ATS accurate and provide regular updates on hiring progress, pipeline activity, delays, and risks. Monitor recruitment metrics, including time to fill, sourcing effectiveness, and offer acceptance, and suggest practical improvements. Coordinate with external recruitment partners when required and support selected HR projects as needed. Requirements: 3+ years of hands-on Talent Acquisition experience, with solid recruitment experience within online gambling / iGaming. Proven ability to independently manage multiple vacancies and competing priorities. Experience recruiting across several business functions and adapting your approach to different roles. Strong direct sourcing and headhunting skills, including engaging passive candidates. A good understanding of the iGaming talent market, common roles, and candidate expectations. Confidence working with hiring managers, providing market insights, and setting realistic expectations. Strong interviewing, communication, and negotiation skills. Hands-on experience with an ATS, LinkedIn sourcing, and other recruitment and AI tools. Excellent organisational skills, attention to detail, and discretion when handling candidate information. Fluency in English, both written and spoken. Nice to Have: An established network within the iGaming industry. Experience recruiting in Cyprus and other international iGaming hubs. Exposure to employer branding, referral programmes, or recruitment process improvements. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/129?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for a DevOps Engineer to run reliable, secure infrastructure with AI agents as the first line of SRE. Key Responsibilities: • Kubernetes, CI/CD and infrastructure as code, written and reviewed with AI coding agents. • Build and run MCP servers that give agents safe access to Kubernetes, AWS, logs, metrics and databases (read-only by default). • Agentic SRE: AI triage of alerts, root-cause analysis across logs / metrics / traces, auto-drafted incident timelines and postmortems. • Turn runbooks into agent-executable workflows, with human approval for risky actions. • Monitoring, alerting and on-call; database ops, backups and DR. Required Experience: • 3+ yrs DevOps / SRE. • Kubernetes, Terraform, AWS. • Observability stack: Prometheus / Grafana, Loki / ELK or similar. • Daily use of AI agents for infra work. • Hands-on with MCP: has configured and used MCP servers for infra / observability tools. • Security mindset for agent access: least privilege, audit logs, secrets handling. • Has built a custom MCP server or ops agent. • Hands-on with AI SRE tools (k8sgpt, HolmesGPT, AI features in Datadog / PagerDuty / incident.io). Nice to Have: • OpenTelemetry. • PostgreSQL / Aurora operations. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/126?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for a Senior Node.js Developer to be a part of an AI-native core engineering team and take ownership of our accounts, wallet and bonus engine. In this hands-on role, you will combine backend architecture, technical leadership and daily use of AI coding agents to build secure, scalable services. Key Responsibilities: • Ship features end to end with AI agents: spec → code → tests → PR. • Keep the codebase AI-ready: agent rules (AGENTS.md / rules files), clear module boundaries, strong tests. • Develop account, wallet, bonus and responsible-gaming limit services. • Support production issues, using AI for log and incident analysis. Required Experience: • Daily, fluent use of AI coding agents (Cursor, Copilot or similar) for code, tests, refactors and reviews. • Can show how AI speeds up their delivery, and how they verify and test AI-generated code. • 4+ yrs Node.js / TypeScript backend. • PostgreSQL, Redis, REST APIs. • Good grasp of transactions and concurrency. • Required AI knowledge: MCP (build and connect MCP servers), LLM tool calling, RAG, context design (agent rules files, e.g. AGENTS.md). • Knows AI risks: prompt injection, secrets and agent access, extra review of AI code on money and security paths. Nice to Have: • NestJS • iGaming / fintech By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/122?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for a hands-on DevOps Lead to own our infrastructure architecture, reliability and security, while building an agentic Site Reliability Engineering (SRE) practice. You will lead two DevOps engineers and design secure, scalable cloud environments across markets and licences. A key part of your role will be defining how AI agents support production operations, from incident triage and investigation to controlled remediation, with clear permissions, approval workflows and human accountability. Key Responsibilities: Infrastructure Architecture & Reliability Own the design and evolution of our AWS infrastructure, Kubernetes environments and Terraform infrastructure as code. Design environments for individual markets and licences, ensuring appropriate isolation, resilience and regulatory alignment. Define service-level objectives (SLOs), monitoring standards and reliability improvements. Own incident management, escalation procedures, on-call practices and post-incident reviews. Agentic SRE & Operational Automation Build the agentic SRE operating model, defining what agents can triage, investigate and remediate autonomously, and when human approval is required. Own the infrastructure Model Context Protocol (MCP) layer, including tool access, permissions, guardrails and audit trails. Establish agents as first responders within defined boundaries, with people accountable for critical decisions. Equip Production Operations with agent tooling that reduces manual monitoring and repetitive operational work. Validate agent actions and improve automation through production feedback, measurable outcomes and safe rollback mechanisms. Security, Compliance & Cost Management: Embed security and least-privilege access into infrastructure and agent workflows. Define controls that limit the impact of automated actions, including approval gates, execution boundaries and traceability. Support compliance requirements, licence audits and infrastructure security reviews. Own cloud cost visibility and optimisation, including LLM usage and token spend. Team Leadership: Lead, mentor and develop two DevOps engineers. Set technical priorities, engineering standards and delivery expectations. Partner with Engineering, Production Operations and Security to balance delivery speed, reliability and compliance. Must-Have Experience: 6+ years of experience in DevOps or SRE, including 2+ years in a technical leadership role. Strong hands-on experience operating AWS, Kubernetes and Terraform at scale. Proven ownership of production reliability, incident management and on-call processes. Demonstrated experience running agentic operations in production, such as MCP servers, AI-driven incident triage or automated remediation. Ability to design guardrails for AI agents in regulated environments, including approval workflows, audit trails and controls that limit the scope and impact of agent actions. Experience leading engineers while remaining actively involved in architecture and implementation. Nice to Have: Experience in iGaming or other regulated environments, including ISO 27001 and licence audits. Experience building an internal AI operations platform or Slack-based ChatOps with agents. Familiarity with evaluation frameworks and observability for LLM agents. Experience with OpenTelemetry. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/119?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for a Node.js Team Lead to lead an AI-native core engineering team and take ownership of our accounts, wallet and bonus engine. In this hands-on role, you will combine backend architecture, technical leadership and daily use of AI coding agents to build secure, scalable services. You will lead two developers and a QA engineer, establishing a development workflow that improves delivery speed while maintaining high standards for financial accuracy and security. Key Responsibilities: Establish and own the team’s AI-native development workflow, including coding agents, repository rules, AI-assisted code reviews and guardrails. Own the architecture and development of core services, including player accounts, wallets, bonuses, limits and KYC integrations. Lead and mentor two developers and a QA engineer, providing technical direction and supporting delivery. Perform final reviews of AI-generated code affecting financial transactions and security-sensitive functionality. Define and maintain API contracts used by the Payments, Games and Sports teams. Ensure reliable transaction processing and data consistency across high-volume financial operations. Track the impact of AI-assisted development through cycle time and defect rates and keep the team’s AI tooling and practices current. Required Experience: 6+ years of hands-on experience with Node.js and TypeScript, including 2+ years in a technical leadership role. Daily, hands-on use of AI coding agents, with experience introducing and rolling out an AI-assisted development workflow across a team. Strong practical experience with NestJS, PostgreSQL, Redis and message queues. Proven experience building high-load systems that process financial transactions reliably and maintain data consistency. Strong backend architecture, API design and code review skills, with particular attention to security and transaction integrity. Nice to Have: Experience building Model Context Protocol (MCP) servers, internal AI agents or LLM-powered features using tool calling or retrieval-augmented generation (RAG). Experience developing iGaming wallets or bonus engines. Experience with Kubernetes and AWS. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/118?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus The L2 Technical Support Engineer acts as the first professional investigation and resolution layer: taking cases that first-line support cannot close, establishing the facts, resolving what falls within L2 scope, and escalating the rest with supporting evidence attached. The role exists to broaden the range of issues resolved without immediate escalation and to reduce the daily operational load on department heads and specialist teams. This is not a development role. Key Responsibilities: Case Investigation and Resolution Act as the second line for escalations across casino operations, payments, bonuses and CRM. Investigate issues with payment transactions, player balances, bonus mechanics and game sessions. Determine whether an issue originates on our platform, with a game provider, a payment provider or an anti-fraud system. Resolve cases that fall within L2 scope and authority. Technical Analysis Analyse API requests, callbacks, logs and system errors to identify root causes. Query platform and reporting databases to verify data and reconcile discrepancies between systems. Review configurations, transactions and player records in BackOffice and provider portals. Escalation and Coordination Escalate cases requiring deeper expertise, with transaction identifiers, request and response data, log references and timestamps attached. Coordinate with Product, Casino, Payments, CRM and Technical Operations on open incidents. Track escalated cases through to resolution and communicate outcomes back to first-line support. Documentation and Process Improvement Maintain troubleshooting procedures and internal knowledge base articles. Identify recurring issues and convert them into guidance for first-line support. Recommend improvements that reduce repeat escalations. Requirements: 1–3 years of experience in technical support, operations or a similar technical role. Working knowledge of SQL, including joins, grouping and subqueries, written independently. Practical experience with REST APIs, JSON, HTTP requests, webhooks and callbacks, using tools such as Postman. Ability to investigate issues using application logs and browser network captures. Understanding of transactional systems and how data moves between integrated platforms. Good command of written English for correspondence with providers and vendors. Availability to work shifts, including nights and weekends, as part of a 24/7 rota. Nice to Have: Experience in iGaming, or in another transaction-heavy regulated industry such as fintech or payments. Familiarity with CRM automation, anti-fraud and KYC, affiliate or ticketing platforms. Experience with Jira or similar ticketing systems. Basic scripting in Python or bash. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/117?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for a hands-on Operations QA Specialist to test and validate end-to-end player journeys and operational flows across our online casino brands. You will ensure that bonuses, campaigns, payments, loyalty systems and player communications work correctly in practice. A key part of the role is using automation and AI to expand testing coverage, reduce repetitive work and meet short deadlines. The role focuses on operational readiness, business rules, system configurations and player outcomes. You will work alongside dedicated R&D QA teams responsible for software engineering quality and technical release testing. Key Responsibilities: Test player journeys end-to-end, from registration and verification to deposits, gameplay and withdrawals. Validate bonuses, CRM campaigns, segmentation, loyalty and gamification features. Check player communications, promotional content and T&Cs across brands, markets, languages and currencies. Verify operational rules, account restrictions, player balances and transaction accuracy across back-office systems and reports. Build and maintain automated tests using Playwright/TypeScript or similar tools. Use AI tools and agents to improve testing efficiency, independently verifying their outputs. Document defects, coordinate investigations and retest fixes with CRM, Payments/Risk, Support, BI, Product and R&D QA. Report launch readiness, blockers and risks; perform regression and post-launch checks. Required Experience: 3+ years of hands-on casino QA experience is mandatory. Strong knowledge of player journeys, bonuses, wagering, CRM logic and payment flows. Experience validating business rules and configurations across multiple systems. Hands-on automation experience with Playwright/TypeScript or comparable tools, plus working knowledge of Git. Practical experience using AI tools or agents in QA is mandatory. Familiarity with Jira, TestRail or similar tools. Strong analytical skills, attention to detail and ability to prioritize independently. Excellent written and spoken English. Nice to Have: Experience with Smartico or similar casino CRM platforms. Experience testing loyalty, gamification and new brand launches. Experience across multiple brands, markets, currencies and languages. API testing, basic SQL and validation against BI/Finance reports. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/116?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus The Technical Operations Specialist is responsible for the technical setup, maintenance, troubleshooting, and coordination of platforms and integrations supporting CRM and customer communications. The role works closely with CRM, TAM, Product, Development, BI, and external providers to ensure systems, triggers, integrations, and communication tools work correctly and efficiently. Key Responsibilities: Own and maintain Smartico, Mobivate, SendGrid, and related platform integrations. Manage CRM triggers, events, technical configurations, and system dependencies. Act as the technical escalation point when CRM or customer communication processes are not working as expected. Support the implementation of new technical mechanics, including referral programs, crypto offers, automated journeys, and other promotional or lifecycle functionality. Build, update, and maintain HTML templates for email and other customer communications. Manage technical platform settings such as senders, templates, and communication configurations. Coordinate technical requirements and fixes with Product, Development, BI, TAM, and external platform providers. Test new integrations, triggers, mechanics, and platform changes before release. Investigate technical issues reported by CRM, Customer Support, or other business teams and identify the root cause. Ensure technical changes and fixes are properly implemented and followed through to completion. Maintain documentation for integrations, triggers, configurations, and key technical processes. Identify recurring technical issues and propose improvements to make processes more stable and efficient. Requirements: 2+ years of experience in technical operations, integrations, CRM technology, or a similar role. Experience in the iGaming industry. Hands-on experience with Smartico or similar CRM / engagement platforms. Experience with SendGrid, Mobivate, or similar communication tools. Good understanding of APIs, webhooks, integrations, triggers, and data flows. Basic HTML/CSS knowledge. Experience with segmentation and automation logic. Strong troubleshooting and problem-solving skills. High attention to detail. Ability to work independently and coordinate effectively with technical and business teams. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/115?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for a commercially minded Lawyer to own B2B iGaming contracts and negotiations from initial request through to signature. You’ll work closely with teams across Aloplay to resolve blockers, assess risk and keep agreements moving. The ideal candidate brings strong iGaming contracting experience, sound judgment and a practical approach to getting deals done. Key Responsibilities: Draft, review and negotiate a broad range of commercial and B2B agreements, including Marketing Agreements, Insertion Orders (IOs), Licensing Agreements, Service and Consultancy Agreements, NDAs, Supplier Agreements and other commercial contracts. Take primary responsibility for B2B iGaming contracting, including agreements relating to iGaming platforms, software and SaaS providers, game providers, aggregators, payment solutions and PSPs, affiliates, suppliers, technology providers and other B2B integrations. Independently manage multiple negotiations from initial business request through to execution, with minimal supervision, taking ownership of the full contract lifecycle. Work closely with Commercial/Business Development, Finance, Product, Operations, Compliance, Risk and senior management to understand business requirements, coordinate approvals and deliver practical, commercially workable solutions. Drive contracts to execution by identifying and resolving legal or commercial blockers, coordinating internal comments and approvals, managing counterparties and ensuring timely completion of outstanding actions. Provide commercially focused legal advice, identifying and prioritizing contractual, legal and regulatory risks according to their actual business impact and recommending proportionate, practical solutions. Support client and partner onboarding and work with Commercial/BD to ensure contracts progress efficiently from commercial agreement to signature. Liaise with external legal counsel, regulatory advisers, and other professional advisers where specialist or local-law advice is required, while retaining internal ownership of the matter. Maintain clear visibility of the contract and legal matter pipeline, including negotiation status, key actions, blockers, approvals, deadlines, and execution status. Provide broader in-house legal support across operational areas, ensuring alignment with business objectives, contractual requirements, and applicable regulatory obligations. Requirements: Law degree, preferably from a common law jurisdiction. 4–6+ years of post-qualification experience (PQE) in a commercial or in-house environment. Candidates with less experience may be considered where they demonstrate exceptional relevant experience and capability. Proven experience in the iGaming industry, preferably within a B2B iGaming business, platform, technology provider or related environment. Strong B2B commercial contracting experience, with familiarity with iGaming/platform agreements, SaaS and technology agreements, licensing, PSP/payment arrangements, supplier, marketing, affiliate and consultancy/service-provider agreements and other B2B contracts. Proven ability to independently manage complex negotiations and multiple matters simultaneously, from initial instruction through to execution. Strong commercial and contractual risk assessment skills, with the ability to distinguish material legal, regulatory, financial and business risks from lower-priority issues and determine when escalation is required. Excellent drafting, negotiation and communication skills, with a strong command of English, both written and spoken. Proven ability to work effectively with Commercial/BD, Finance, Product, Operations, Compliance, Risk and senior management. Excellent organizational and project-management skills, with the ability to prioritize competing matters, manage deadlines and maintain clear visibility over the legal and contract pipeline. High level of professionalism, accountability and attention to detail, combined with a pragmatic, solutions-oriented approach and the ability to work independently. Comfortable working in a fast-paced, commercially driven environment where responsiveness, sound legal judgment and timely contract execution are important. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at  to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Belgrade, Serbia We are looking for a Senior Head of Customer Support, not a conventional CS Manager or strong Team Leader. The person will own the complete Customer Support function, manage the existing team leaders and agents in Serbia, and participate actively in AloPlay’s leadership forum. Key Responsibilities: Proven ownership of a substantial 24/7 Customer Support operation within iGaming. Experience managing team leaders, QA, scheduling, performance and multi-brand support, not only managing agents directly. Strong leadership presence and the ability to stabilize, develop and hold an existing management team accountable. A highly structured and process-driven approach, including building SOPs, decision trees, escalation flows, knowledge bases and governance controls. Ownership of QA methodology: scorecards, sampling, critical failures, coaching, retraining and measurable follow-up. Strong critical thinking and the ability to identify systemic flaws, operational gaps and risks before they become incidents. Experience working across CS, Payments, Risk/Fraud, VIP, CRM, Product, Technical, Legal and Compliance. Good understanding of KYC, AML, Responsible Gaming, withdrawals, account restrictions, bonus abuse, complaints and sensitive player escalations. Requirements: Strong judgment regarding player-facing communication. One incorrect response can create significant legal, regulatory, PSP, reputational or commercial exposure, particularly in markets where the brand does not hold a local license. The confidence to challenge unsafe instructions from VIP, Payments or other managers and escalate material risks immediately. Ability to contribute beyond CS and take responsibility as a member of the company’s leadership structure. Data-driven management with clear KPIs, dashboards, root-cause analysis and evidence-based decisions. Proven experience implementing AI and automation at a meaningful operational level, not simply using ChatGPT. Ability to use AI for large-scale conversation analysis, automated QA, sentiment and risk detection, contact-reason classification, knowledge-base optimization, chatbot/self-service development and identification of problematic agent wording. Understanding of AI governance, including accuracy testing, human review, access controls, sensitive-data protection, version control and prevention of unsafe automated responses. Ability to assess existing systems such as Freshdesk objectively and recommend configuration, integration or replacement only after producing a clear operational and financial business case. Strong people-management skills: recruitment, onboarding, training, coaching, performance improvement and disciplinary management. Comfortable working from Serbia and travelling to Cyprus for management and leadership meetings. By joining us, you can expect: Competitive salary with attractive commission structure​. Top tier training provided by industry leading experts. Opportunity to grow within a fast-expanding international company. Positive and supportive team environment. Comfortable office space in central Belgrade. Private healthcare plan. Happy hour. Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/112?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for an experienced QA Manager to join our iGaming team and lead a group of QA Engineers responsible for the quality of our products and features. As a QA Manager, you will combine hands-on testing, team leadership, mentoring, test planning, and close collaboration with Product and Engineering teams. You will ensure that the team delivers high-quality software while continuously improving testing processes, automation, and overall QA practices. Key Responsibilities: Team Leadership Lead and coordinate a team of QA Engineers. Distribute QA tasks and ensure appropriate testing coverage across projects. Mentor and support team members in their technical and professional development. Establish a collaborative and ownership-driven team culture. Identify skill gaps and help define individual development plans. QA & Testing Plan and coordinate testing activities for new features, releases, and integrations. Review test plans, test cases, and test scenarios created by the team. Ensure appropriate coverage for functional, regression, integration, exploratory, API, and end-to-end testing. Participate in testing of critical and complex functionality. Investigate complex defects and help the team identify root causes. Ensure defects are properly documented, prioritized, tracked, and verified. Monitor overall product quality and communicate risks to stakeholders. Release Management Coordinate QA activities during release cycles. Ensure the team is prepared for upcoming releases. Track testing progress and communicate status, risks, and blockers. Participate in release readiness discussions. Support production releases and post-release verification. Participate in root-cause analysis of production incidents and help define preventive actions. Collaboration Work closely with team and other departments. Participate in refinement, sprint planning, retrospectives, and release meetings. Ensure requirements are clear and testable before development starts. Challenge unclear or risky requirements when necessary. Help the team maintain a strong focus on quality throughout the SDLC. Requirements: 5-6+ years of experience in QA, with previous experience as a Senior QA, QA Manager, or Team Lead within iGaming. Experience leading or mentoring QA Engineers. Strong knowledge of software testing methodologies and QA processes. Strong experience with web and API testing. Good understanding of Agile/Scrum development processes. Experience with test management and defect tracking tools such as Jira, TestRail, Xray, or similar. Experience working with CI/CD environments. Understanding of test automation and automation frameworks. Experience with SQL and database validation. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Ability to prioritize work and manage multiple tasks and deadlines. Technical Skills: Experience with some of the following technologies and tools: REST API / Postman. SQL. Git. Jira / Confluence. Selenium / Playwright / Cypress. Kafka or other messaging systems. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/111?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus The Retention Manager is responsible for managing and engaging players who have made two or more deposits, with the primary objective of developing high-potential players toward VIP status. The role focuses on increasing repeat activity, strengthening player relationships, and improving long-term engagement through proactive, personalized communication, primarily via outbound calls and email. Key Responsibilities: Manage and engage players who have made two or more deposits. Proactively contact players through outbound calls and email. Build strong player relationships and understand individual preferences and behaviour. Increase repeat activity through personalized communication and relevant offers. Reactivate inactive players and re-engage those showing declining activity. Identify high-potential players and support their progression toward VIP status. Handle player questions, concerns, and objections while maintaining positive engagement. Monitor player activity and identify opportunities to increase engagement and value. Ensure a smooth handover of qualified players to the VIP Management team. Requirements: Previous experience in sales, retention, account management, or a similar customer-facing role. Previous experience in the iGaming industry is preferred. Strong communication, persuasion, and relationship-building skills. A proactive, target-driven, and customer-focused approach. Ability to understand player behaviour and tailor communication accordingly. Fluent English; additional languages such as Portuguese, Italian, French and German are highly desirable. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/110?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for a senior, hands-on B2B Marketing Manager to build and lead our B2B marketing function. This is not a role for someone who only coordinates agencies or manages an existing team. We are looking for an experienced marketing professional who can take full ownership of the function from day one: defining the strategy, creating the plan, executing campaigns and establishing the processes needed to support our commercial growth. Initially, you will work independently and collaborate closely with our Commercial and Sales teams, external agencies and partners. As the function grows, you will be responsible for building and leading the B2B marketing team. We are looking for someone highly creative, commercially minded and exceptionally organised. Someone who understands what needs to be done, takes initiative and turns ideas into measurable results. Key Responsibilities: Build and execute Company's overall B2B marketing strategy. Create the annual marketing plan, budget and execution roadmap. Develop a consistent and distinctive B2B brand presence across all channels. Own the company’s social media strategy, with a strong focus on LinkedIn. Plan and execute content campaigns, thought leadership and executive positioning. Build and manage lead-generation campaigns that deliver qualified opportunities to sales. Develop account-based and outbound marketing initiatives for priority prospects and markets. Own the marketing funnel, from awareness and engagement through MQL and sales handover. Plan and manage Company's participation in international exhibitions, conferences and networking events. Take full ownership of event concepts, sponsorships, stand experience, activations, meetings and post-event follow-up. Create sales-enablement materials, including presentations, commercial collateral, case studies and product content. Manage external PR, creative, media and event partners. Implement the right marketing tools, reporting processes and performance dashboards. Track campaign performance, lead quality, conversion and return on marketing investment. Build the future B2B marketing team and establish clear roles, processes and KPIs. What We Are Looking For: Proven senior-level experience in B2B marketing, ideally within iGaming. SaaS, fintech or technology domains could be considered also. Demonstrated success in social media, lead generation and international event marketing. Experience building a marketing function, strategy or team from the ground up. Strong understanding of B2B sales cycles, commercial funnels and lead qualification. A highly creative mindset with the ability to develop original campaigns and brand concepts. Excellent planning, organisation and project-management skills. Strong commercial awareness and the ability to connect marketing activity with revenue. A hands-on approach and the ability to execute independently. Experience managing agencies, suppliers, budgets and multiple projects simultaneously. Excellent written and verbal communication skills in English. Strong analytical skills and confidence working with CRM, reporting and marketing automation tools. A proactive ownership mindset with high standards and strong attention to detail. What Success Looks Like: A clear and structured B2B marketing strategy is established and executed Aloplay develops a strong and recognisable presence within the iGaming industry. Marketing consistently generates relevant, qualified opportunities for the Sales Team. Events produce measurable meetings, leads and commercial opportunities. Marketing campaigns are supported by clear KPIs, reporting and ROI measurement. The marketing function operates independently, efficiently and with full accountability. A scalable team and operating structure are built as the company grows. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/109?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for a detail-oriented and responsible CRM Executive to join our CRM team. The role is primarily focused on executing CRM campaigns according to clearly defined briefs, processes, and requirements. This is an execution-focused position with a significant amount of operational and manual work. Key Responsibilities: Execute CRM campaigns across email, push notifications, SMS, and other communication channels based on provided briefs. Set up campaigns, journeys, bonuses, and customer communications in CRM tools according to defined requirements. Prepare, upload, and verify customer segments. Conduct detailed QA checks before every launch, including content, links, targeting, eligibility, timing, formatting, and campaign settings. Schedule and launch campaigns according to the CRM calendar and deadlines. Monitor campaign delivery and identify any issues or inconsistencies. Prepare basic campaign and performance reporting. Maintain accurate documentation and follow internal CRM procedures. Use AI tools to support daily work, improve efficiency, check content, analyze information, and reduce manual workload. Identify mistakes or inconsistencies and raise them before campaigns go live. Work closely with other CRM team members and relevant departments to ensure campaigns are delivered correctly and on time. Requirements: Previous experience working in CRM is required. Previous experience in the iGaming industry is required. Very high attention to detail and ability to identify errors and inconsistencies. Ability to follow briefs, procedures, and instructions precisely. Comfortable working with manual and repetitive tasks while maintaining a high level of accuracy. Responsible, organized, and able to manage multiple tasks and deadlines. Good knowledge and practical usage of AI tools such as ChatGPT or similar tools. Basic Excel / Google Sheets skills. Upper-Intermediate English and higher. Nice to Have: Previous experience with Smartico is a strong advantage. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/105?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for an Arabic-speaking CRM Manager to own the CRM strategy and performance of our GCC brands. You will be responsible for the full player lifecycle, from onboarding to retention and reactivation, and for improving key metrics such as retention, churn and player value. This is a hands-on role: you will define the strategy but also build, launch and optimize campaigns and flows yourself. Key Responsibilities: Strategy & Performance Own the CRM strategy for our GCC brands across the full player lifecycle: onboarding, FTD/STD conversion, retention, VIP support and reactivation. Own and continuously improve key CRM flows and journeys: welcome, early-life, deposit, churn prevention, win-back and late conversion. Be accountable for core CRM KPIs: retention, churn, reactivation, deposit conversion, player value (LTV/NGR) and channel performance. Analyze player behavior and campaign results, find growth opportunities and turn them into concrete actions. Plan and run A/B tests on offers, timing, content and channels, and scale what works. Build and manage the GCC promo calendar, including key local events (e.g. Ramadan, Eid, national holidays). Define segmentation and personalization logic for offers and communications. Execution Set up campaigns, journeys, bonuses and player communications (email, push, SMS, pop-ups, inbox) yourself in the CRM platform. Prepare, upload and verify customer segments. Run detailed QA before every launch: content, Arabic text and RTL formatting, links, targeting, eligibility, timing and settings. Schedule and launch campaigns according to the CRM calendar, then monitor delivery and fix issues quickly. Own Arabic CRM content: localization, tone of voice and cultural fit for GCC players. Reporting & Collaboration Report regularly on performance, with insights and recommendations for the Head of CRM and stakeholders. Work closely with the VIP, Marketing, Design, Product and BI teams. Use AI tools to speed up analysis, content creation and QA. Requirements: Native or fluent Arabic, written and spoken; Upper-Intermediate English or higher. 3+ years of CRM experience in iGaming, including ownership of lifecycle flows and KPIs. Hands-on experience setting up campaigns and journeys in a CRM platform. Strategy-only experience is not enough. Experience with Smartico. Proven track record of improving retention, reducing churn or growing player value. Strong understanding of GCC / Arabic-speaking markets and player behaviour. Strong analytical skills, comfortable working with data, segments and campaign reporting. Very high attention to detail, with a structured and organised approach. Comfortable with operational and repetitive work while keeping high accuracy. Practical experience with AI tools (ChatGPT or similar) and good Excel / Google Sheets skills. Nice to Have: Sportsbook CRM experience. Experience with VIP or loyalty programs. Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/98?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.

Location: Limassol, Cyprus We are looking for a Frontend/Fullstack Developer to join our casino development team. You will be responsible for building and maintaining responsive, high-quality web interfaces for our gaming platform. Responsibilities: Develop and maintain user-friendly web applications using modern front-end technologies. Convert UX/UI designs into responsive, cross-browser compatible interfaces. Optimize applications for speed, performance, and scalability. Work closely with designers, back-end developers, and QA teams. Troubleshoot and resolve front-end issues and bugs. Follow coding standards and best practices. Requirements: Experience with HTML, CSS, JavaScript, NodeJS, SQL, Next.js and TypeScript. Strong knowledge of React (or similar modern front-end framework). Experience with responsive design and cross-browser compatibility. Familiarity with REST APIs and Git. Strong problem-solving and communication skills. Ability to work independently and as part of a team. Nice to Have: Experience in the online casino, gaming, or iGaming industry. Knowledge of performance optimization and front-end testing. Familiarity with Agile development methodologies. By joining us, you can expect: A unique opportunity to build a career in a global, fast-growing company. An attractive remuneration package, based on qualifications and experience. Continuous learning and development opportunities. Company-wide events and team activities, fostering a fun and supportive work environment. Wolt monthly allowance. Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages. Medical and wellness app, supporting both mental and physical well-being! Apply now and let’s achieve success together Apply at https://aloplay.bamboohr.com/careers/97?source=aWQ9MTg%3D to become a member of our amazing team! We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.