Team Lead, Fraud Investigations (Cash & Banking)

Location: Remote (Canada) Workplace: Remote BUILD SOMETHING PEOPLE LOVE Wealthsimple is Canada’s leading financial innovator. The company offers a full suite of simple, sophisticated financial products across managed investing, do-it-yourself trading, cryptocurrency, tax filing, spending and saving. Wealthsimple currently serves more than 4 million Canadians and holds over $169 billion in assets under administration. The company was founded in 2014 by a team of financial experts and technology entrepreneurs, and is headquartered in Toronto, Canada. We're proud of what we've built — and we're just getting started. Read our Culture Manual https://www.wealthsimple.com/en-ca/culture and learn more about how we work https://www.wealthsimple.com/en-ca/careers. ABOUT THE TEAM The Fraud Investigations team is part of Wealthsimple's Security & Risk CXO Group which falls under the Client Experience Operations team. Wealthsimple's Security & Risk Group encompasses both investigations and operational aspects of fraud: prevention, detection, investigation and client experience. The team plays a crucial role in safeguarding our clients and maintaining trust in Wealthsimple's services. The Cash & Banking team protects clients across our chequing and money movement products. That covers money leaving the platform (wires, Interac e-Transfers, cross-border payments and bank drafts) and money coming in (cheques, mobile cheque deposits, EFTs and direct deposits). ABOUT THE ROLE The Team Lead will be responsible for providing first-line supervision of Investigators to mitigate risks at Wealthsimple. The Team Lead is a financial crime expert that is focused on the client, and owns overall development and improvement of the Fraud Investigations team. The Team Lead also coordinates and assists with quality control, on-boarding, and the delivery and development of new hire training. This role leads our weekend Cash & Banking fraud team, covering both money movement and deposit fraud. Fraud doesn't take weekends off, so your regular schedule may include one or both weekend days, with the remaining days during the week so you stay connected with the wider team. We're still building out weekend coverage, so your specific days may evolve as the team and business needs grow. We'll always set schedules in advance and give notice before changing them. As the most senior person on shift, you'll make the calls, unblock the team and escalate when needed. IN THIS ROLE, YOU WILL HAVE THE OPPORTUNITY TO: - Lead our weekend Cash & Banking fraud team, with ownership of investigation quality, Service Level Agreements (SLAs), and recovery outcomes across both money movement and deposit fraud - Oversee investigations into outgoing money movement fraud, including wires, Interac e-Transfers, cross-border payments and bank drafts, with a focus on account takeover, scams and money mule activity - Oversee investigations into deposit fraud, including mobile deposit fraud, altered and counterfeit cheques, EFT and direct deposit fraud, and hold and return strategies - Review and action Ops Sign Off requests in a timely manner, making sound decisions on holds, releases, restrictions and escalations for high-value and time-sensitive cases - Act as the weekend escalation point for urgent fraud events, scams in progress and large-value transactions, and ensure a clean handoff to the weekday team - Champion cross-institutional fraud recovery efforts by building relationships with partner financial institutions and navigating Payments Canada return processes - Champion a high performance environment through bi-weekly 1:1s, QA reviews, continuous coaching and feedback, and support for each team member's professional development - Manage day-to-day production for the shift, including ticket prioritization, reassigning work for team members who are out, and daily and weekly team updates - Provide subject matter expertise on current and emerging fraud typologies across Canadian payment rails, and lead training initiatives for team members - Collaborate cross-functionally with Product, Risk, AML, Legal and Operations teams to strengthen our fraud controls while keeping a great client experience - Contribute to quarterly OKRs and lead projects that improve the efficiency and accuracy of our investigation workflows and tools SOME THINGS WE CONSIDER CRITICAL FOR THIS ROLE: - Bachelor's Degree or equivalent work experience - Flexibility to work weekend shifts (Saturday and/or Sunday) as part of your regular schedule - 2+ years specialized experience in fraud investigations, preferably in a financial institution or payment processor environment - Hands-on experience investigating both money movement fraud (wires, Interac e-Transfer, account takeover, scams, money mules) and deposit fraud (cheque fraud, mobile deposits, EFT and direct deposits) - 2+ years experience in a supervisory or lead role managing a team handling fraud investigations - Strong understanding of Canadian banking and payment regulations, clearing timelines, return codes and fraud liability frameworks - Sound judgment under pressure and the confidence to make decisions independently when leadership is offline - Proficiency in data analysis to identify fraud patterns and evaluate control effectiveness (Experience with SQL is a bonus) - Experience developing investigation workflows, policies, procedures and training - Exceptional verbal and written communication skills, with the ability to explain complex fraud scenarios to various stakeholders NICE TO HAVE: - Experience with real-time payments or after-hours fraud coverage - Experience leading fraud recovery efforts with other financial institutions - Bilingual, fluent in both English and French WHY WEALTHSIMPLE? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through Wealthsimple for Business 🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year* ✈️ 90 days away: work outside Canada for up to 90 days per year* 👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. *Unlimited paid sick days, Wellness Days and the 90 day away program do not apply to certain roles. ICYMI Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs. AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.