Chargeback & Fraud Specialist

About the Company The company is a fast-growing startup developing payment infrastructure solutions in crypto and working with international clients across multiple markets, focusing on scalable financial products and seamless payment experiences. About the Role: We are looking for a responsible and detail-oriented Chargeback & Fraud Specialist to manage notifications from acquiring banks and processors, communicate with merchants, and ensure full compliance with international card schemes. This role is ideal for a professional with experience in acquiring, anti-fraud, or risk management who wants to grow in a dynamic fintech environment. Responsibilities: - Receive and process chargeback and fraud-related notifications from acquirers (banks and processing partners). - Ensure all incoming data complies with Visa and Mastercard requirements. - Timely notify merchants about chargebacks and fraud cases, providing full details. - Consult merchants on received notifications, explain reasons for chargebacks, and identify potential risks. - Maintain internal case logs, including reports, notification templates, and correspondence records. - Collaborate with internal teams to analyze fraud patterns, prevent recurring cases, and improve notification processes. - Participate in the development and implementation of internal procedures for processing chargeback and fraud-related information. Requirements: - Experience in acquiring, anti-fraud, risk management, or merchant support. - Knowledge of international payment systems and chargeback processing principles (Reason Codes, Dispute Lifecycle). - Ability to process and systematize information from multiple sources. - Strong attention to detail, responsibility, and ability to meet deadlines. - Excellent communication skills and proficient written English (for merchant communication). - Experience with Visa Risk Monitoring Program (VRMP), Mastercard Merchant Monitoring Program (MMP), and Chargeback Monitoring Programs (VCMP/MCMP) is a plus. - Russian - native. - English - fluent. Conditions: - Competitive compensation package (fixed + bonus). - Fully remote. - Opportunity to scale and develop the business.