Marketplace Delivery Manager

Location: Serbia - Remote About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with consistently high year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. WHY YOU SHOULD JOIN OUR TEAM You'll own the full marketplace onboarding experience for Smartcat's customers — from pre-sales through steady-state operations — safeguarding our quality and on-time delivery commitments across a global network of vendors and freelancers. This is a high-ownership operational role where you'll directly shape how AI-powered automation and human suppliers work together at scale. MISSION Own the full marketplace onboarding experience and ensure successful marketplace adoption across the entire customer lifecycle — from pre-sales to steady-state operations — reducing operational risk and enabling efficient, scalable multilingual content delivery while safeguarding Smartcat's service-level commitments for quality and on-time delivery. OUTCOMES Deliver full onboarding and continuous improvement coverage for new and existing customers using the Smartcat Marketplace Leverage Smartcat's automation technologies to reach 90% workflow automation across supported accounts Ensure 100% SLA compliance for quality and on-time delivery, stepping in when needed Build and maintain trusted vendor teams, enabling them with Smartcat AI tools and best practices Configure and automate workflow steps, including freelancer assignment, vendor management, and workspace settings Set up and manage language assets (TMs, glossaries, style guides) and QA automation, intervening to protect SLAs when risk emerges HOW YOU'LL RAMP By Day 30: Learn Smartcat's marketplace model, automation technologies, and supplier ecosystem Shadow onboarding and workflow setup for existing customers, including workflow configuration and vendor management Meet your GTM Account, CX, Product, and Engineering partners and get oriented in current marketplace accounts By Day 60: Own onboarding and workflow setup independently for at least one new or existing customer account Be actively managing supplier selection and vendor pools, using Smartcat AI supplemented by manual sourcing where needed Set up and manage language assets and QA automation for at least one account By Day 90: Be delivering on 90% workflow automation and 100% SLA compliance across your supported accounts Have led issue resolution or escalation management on at least one at-risk delivery Be submitting actionable product feedback and workflow insights that influence roadmap priorities WHAT YOU'VE ACCOMPLISHED 5+ years of experience in project management, vendor management, supply chain management, or operations Experience with marketplace environments or large vendor/freelancer pools is a strong plus PMP or similar project management certification is a plus A proven ability to scope projects, allocate resources, manage risk, and track delivery performance A good understanding of technical concepts related to translation technologies, with the ability to leverage AI tools to streamline processes A proven ability to deliver support, training, and adoption initiatives An entrepreneurial mindset with curiosity, problem-solving ability, and a collaborative approach Excellent communication skills, with experience presenting to different audiences High attention to detail and strong customer empathy Integrity and full commitment Ability to work under pressure and tight deadlines Comfort working with remote, multicultural teams Openness to constructive feedback and the opinions and ideas of others Fluent English (additional languages desirable) Why joining Smartcat might be your best move so far A global, connected team We’re a team of 200+ people across 30+ countries, working together through a hub-and-spoke model anchored in eight key locations: New York, London, Lisbon, Costa Rica, Serbia, Armenia, Georgia, and Spain.  Most of our roles are remote-friendly, giving you the flexibility to do your best work from where you thrive. For customer-facing teams, we prioritize proximity to our customers, ensuring we stay deeply connected to their needs and deliver an exceptional experience.  No matter where you’re based, you’ll be part of a highly collaborative, globally-distributed team that values ownership, speed, and meaningful impact. Be part of an AI Native Organization We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation. Innovating a $100 Billion industry Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow,  traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost. Join the rocketship to scale-up 10x and beyond together We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here. Smartcat Culture Code : Where Diversity Meets High Performance At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.