Principal HR - APJC Benefits and Program Manager

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Location: Bengaluru, India About the role: Cloudflare is looking for an APJC Benefits Leader and Program Manager to join our global Total Rewards team. Reporting to the Senior Director, Head of Global Benefits, you will serve as a subject matter expert and thought leader for country program benefits in our APJC region, including Singapore, India, Australia, Japan, South Korea, China, and Malaysia. What you’ll do: Manage and lead existing benefit programs (e.g., health, dental, vision, disability, life insurance, workers comp, travel and accident, retirement and other plans) - including new plan implementation, end-to-end contracting, etc. - while aligning regional benefits strategy to the department's global direction. Work cross-functionally to introduce, maintain and improve end-to-end benefits management processes in the region and to harmonize policies and processes globally, where applicable. Ensure that all benefits programs are designed to resonate to hire and attract talent; reflect legal and business requirements; are competitive with our known benchmarking peers, and can be sourced locally (when needed). Lead the design of new benefit programs/proposals that align to Cloudflare’s Global Benefits Strategy, new country expansion activities, market practice, benchmarking, and local regulatory/compliance requirements. Manage and monitor regional benefit program costs; develop and manage annual renewals, including associated annual regional budget and cost impact analysis; ensure programs evolve  in line with headcount increases, market trends, employee needs and ROI. Review proposals with internal stakeholders to receive input and feedback on recommendations, including the taxability of proposed benefit programs. Collaborate with the Global Head of Benefits and US and EMEA Benefit Leaders to implement effective structure for the department's new global benefits management (GBM) broker and consultant model. Work closely with global benefits broker/consultant partners to perform regular benchmarking and analysis of current programs and comparison to firm's tech peers; monitor, measure, and evaluate performance of regional broker/consultant. Oversee the management of local/region vendor relationships; collaborate with APJC People Operations Leader to develop accountability measures to monitor vendor and program operation performance in the region to deliver a positive employee experience and to ensure compliance with local/regional regulations. Work with Global Time Away practice leader and Global Time Away consultant to help coordinate and set leave of absence policies and processes. Provide consultative support and act as a trusted advisor to Total Rewards, People Operations, P&P, and Business leaders by effectively offering data-driven insights to inform future analysis and decisions on regional benefit initiatives. Examples of desirable skills, knowledge and experience: Minimum of 12+ years of direct benefit program management experience in an APJC  multi-country or global environment with multinational employers (including team management responsibilities) Proven ability to operate at a strategic level with adaptability to dive deep and pivot tactically as required to ensure effective delivery performance. Demonstrated expertise working within global benefits strategy development and program administration and governance. Detailed knowledge of employee benefit plan design in APJC, including healthcare and pension schemes along with associated complexities of plan administration, associated payroll processes, country-level regulatory requirements, and benefits program taxability. Successful record of building internal and strategic vendor partnerships globally, driving program efficiency along with measuring and maintaining high levels of customer satisfaction. Demonstrated bias for action, program accountability, and extreme ownership; with the ability to work in a fast-paced environment with a high degree of autonomy through ambiguous phases of expansion and project development. Excellent project management and organizational skills, with great attention to detail and the ability to navigate across business units and critical business priorities. Possess sound personal judgment and global business acumen, with the ability to influence business leaders and to interface with all levels of the organization. Superb verbal and written communication skills, including the ability to present and discuss complex information to a diverse audience in a way that persuades others and enhances understanding. Proven abilities in vendor management, vendor accountability, and establishing effective partnerships with external service providers to ensure quality service is delivered to employees. Highly proficient in MS Excel, PowerPoint, Word and Google Suite (Sheets, Docs, Slides). Strong working knowledge of HR systems (i. e. Workday) and global payroll systems (i.e., Global ADP). What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.