Outbound Wellness Care Representative

Responsibilities: — Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care. — Communicate professionally and explain the purpose of each call in a friendly, helpful manner. — Encourage pet owners to schedule wellness appointments and routine veterinary visits. — Assist clients with appointment scheduling, confirming clinic locations, availability, and relevant appointment details. — Respond to routine questions using approved scripts and clinic guidelines. — Handle objections, hesitations, and questions professionally while maintaining a positive customer experience. — Accurately document calls, client responses, appointment bookings, and follow-up requirements in the designated systems. — Respect client communication preferences and honor requests not to be contacted. — Escalate medical questions or concerns to the appropriate veterinary staff. — Meet established expectations for call quality, outreach activity, accurate documentation, and appointment scheduling. Work Schedule: — Candidates must be available to work a shift within the broader 7:00 AM – 7:00 PM Pacific Time operating window, as scheduling requirements may change. — Monday through Friday, subject to final account scheduling requirements. — Schedule flexibility is important. Compensation: — $5.50 USD per hour. — Paid weekly in arrears. — Independent contract. — Paid training. Technical Requirements: — Windows 11 computer (Macs NOT accepted). — Minimum 16 GB RAM. — i5 processor or higher. — Webcam & wired USB headset. — Additional monitors. — Reliable wired high-speed internet connection (Ethernet cable). — Backup power solution. Application Process: — All applicants must complete every stage of the hiring process. — Selected applicants will complete English Resume Review, Pre-Screen Questionnaire, One-Way Video Interview, Pre-Screen Interview, Live Interviews, and Background Check. Requirements: — Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention. — Strong spoken English communication skills and a professional telephone presence. — Comfortable making frequent outbound calls and speaking confidently with customers. — Ability to build rapport, actively listen, and communicate with patience and empathy. — Strong persuasion and objection-handling skills without being overly aggressive or pushy. — Excellent attention to detail and accurate data-entry skills. — Comfortable working with computers, CRM platforms, phone systems, and scheduling software. — Reliable, accountable, punctual, and able to work independently. — Ability to follow scripts, procedures, and quality standards while adapting naturally to conversations. — A quiet, professional, dedicated work-from-home environment. Preferred Experience: — Veterinary clinic or animal care environments. — Healthcare or medical appointment scheduling. — Customer retention and appointment-setting campaigns. — Experience handling outbound calls to existing customers or clients. — Veterinary or healthcare experience is an advantage, but it is not mandatory.