Channel Account Manager II

Responsibilities: — Achieve and exceed quota based on expansion performance and renewal outcomes — Serve as a trusted advisor to partners by delivering solutions that increase customer satisfaction, grow adoption, and strengthen long-term loyalty — Build and maintain strong relationships with multiple stakeholders across assigned partner organizations — Maintain and reinforce Huntress culture in how you show up, collaborate, and support partners — Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience — Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward — Use AI tools to prepare for partner meetings, summarize calls, and stay organized so you can move faster with sound judgment Requirements: — 5+ years of experience in account management, customer success, partner success, or channel or direct sales roles, ideally focused on mid-market and below — Strong knowledge of the MSP space, preferably in the cybersecurity industry — Experience using Salesforce or a similar CRM platform to manage partner activity and opportunities — A genuine passion for the partner community and for helping partners deliver meaningful cybersecurity outcomes — A strong bias to action and the ability to get things done efficiently and effectively — Comfort using AI in practical day-to-day work, including call summaries, account prep, and follow-up support Benefits: — Fully remote work — At least one annual trip to the US for Summer Summit, with additional local events in Australia — New starter home office set up reimbursement ($800 AUD) — 12 weeks paid parental leave for both primary and secondary carers — Monthly digital allowance for personal phone and internet costs ($185 AUD) — Monthly home office tech stipend to upgrade or replace equipment ($40 AUD) — Subsidised private health insurance through preferred provider — Stock options for all full-time employees — Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to inclusivity and encourages people from all culturally diverse backgrounds to apply. Reasonable accommodations are available upon request via accommodations@huntresslabs.com. The recruitment process uses AI tools to assist human recruiters but final decisions involve human judgment.