Channel Account Manager I

Responsibilities: — Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment — Own and grow relationships with multiple contacts inside assigned customer organizations — Drive renewals and expansion opportunities across your book of business, including upsell and cross-sell motions where appropriate — Contribute to team goals around retention, expansion, and customer satisfaction — Work cross-functionally with internal teams including Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience — Maintain strong operational hygiene in CRM, document customer activity clearly, and keep next steps and opportunities moving forward — Use AI tools to prepare for partner meetings, summarise calls, and stay organized so you can move faster with sound judgment Requirements: — 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role — Strong experience in SaaS, preferably related to the cybersecurity industry — Experience with Salesforce or other similar CRM platforms — Strong bias to action and the ability to get things done efficiently and effectively — Ability to manage multiple stakeholders, maintain momentum on renewals and expansion conversations, and communicate clearly across internal and external teams — Commercial curiosity and sound judgment in balancing customer outcomes with business growth, & confidence building relationships with both customers and partners Benefits: — Fully remote work — At least one annual trip to the US for Summer Summit, with additional local events in Australia — New starter home office set up reimbursement ($800 AUD) — 12 weeks paid parental leave for both primary and secondary carers — Monthly digital allowance for personal phone and internet costs ($185 AUD) — Monthly home office tech stipend to upgrade or replace equipment ($40 AUD) — Subsidised private health insurance through preferred provider — Stock options for all full-time employees — Access to the BetterUp platform for coaching, personal, and professional growth — Inclusive culture valuing diversity and equal opportunity Location: Remote Australia Compensation Range: $96,000 AUD base with an on target earnings at $160,000, plus equity