Senior Business Intelligence Manager

Location: Abu Dhabi, UAE; Hong Kong SAR; Kuala Lumpur, Malaysia About Us Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services. Responsibilities 1. Business Partnership & Decision Support Serve as the core BI Partner for the Payment business; develop deep understanding of business scenarios including Crypto Pay, stablecoin payments, merchant payments, and cross-border payments — covering business models, core metrics, and growth drivers. Independently collaborate with business leaders, Product, Operations, and BD teams to understand business objectives and real challenges; proactively identify business issues, growth opportunities, and potential risks. Build analytical frameworks from a business perspective; deliver in-depth insights and actionable recommendations through data analysis to support product strategy, business planning, and key decision-making. Go beyond passively fulfilling data requests — actively participate in business discussions and drive data analysis to genuinely influence business decisions. 2. Payment Analytics & Deep-Dive Analysis Own in-depth analysis across Payment-related businesses, covering Crypto Pay, Stablecoin Payments, Merchant Payments, Cross-border Payments, and more. Build systematic analysis and monitoring frameworks around core metrics including transaction volume, payment success rate, conversion rate, active users, merchant activity, transaction frequency, and revenue. Conduct deep-dive analyses across dimensions such as users, merchants, products, payment methods, PSPs, payment channels, and regional markets to identify key factors affecting business performance. Independently perform root cause analysis, attribution analysis, and trend analysis for metric anomalies or performance fluctuations; provide thorough explanations of the business reasons behind data changes. Identify potential business opportunities by incorporating industry trends, competitor performance, and market shifts; provide analytical support for Payment product development and market expansion. 3. Business Growth & Performance Optimization Use data analysis to support Payment product growth, user acquisition and retention, payment penetration improvement, merchant growth, and transaction volume expansion. Analyze user payment behavior, transaction conversion funnels, merchant performance, and payment channel efficiency to uncover growth bottlenecks and optimization opportunities. Evaluate the business impact of product features, marketing campaigns, PSP partnerships, and payment channel strategies; provide recommendations for product iteration, channel optimization, and resource allocation. Collaborate with business, product, and operations teams to translate analytical recommendations into concrete actions; continuously track and measure business improvement outcomes. Support business evaluation and growth strategy development for new products, new markets, and new payment scenarios through data analysis. 4. Analytical Ownership & Business Impact Independently own complex end-to-end analytical projects, including problem definition, analytical framework design, hands-on data analysis, strategic recommendations, execution driving, and impact evaluation. Build and continuously optimize the Payment business KPI framework, dashboards, analytical models, and monitoring mechanisms to improve analysis efficiency and quality. Go beyond routine reporting — proactively challenge existing assumptions, dig deep into root causes, and propose actionable solutions. Take ownership of delivery quality and business outcomes for key analytical projects; drive measurable business impact from analytical outputs. Develop reusable analytical frameworks, methodologies, and data assets to enhance the team's analytical capabilities and business support efficiency. Requirements Education: Bachelor's degree or above in Statistics, Mathematics, Computer Science, Economics, Finance, or a related field. Experience: 5+ years of experience in BI, Business Analytics, Product Analytics, or related data analysis roles; prior experience in Payment, Fintech, PSP, or Digital Wallet industries is a strong plus. Payment Domain Knowledge: Solid understanding of payment business models, transaction flows, merchant payment scenarios, payment channels, and core business metrics; deep knowledge of the payment industry ecosystem and business growth logic. Technical Skills: Proficient in SQL (Hive/ODPS) and Python; capable of independently handling complex data analysis, data processing, and analytical model development; familiar with Tableau, Power BI, DeepInsight, or other BI tools. Analytical Skills: Strong structured thinking and complex problem-solving abilities; capable of independently conducting deep-dive analysis, root cause analysis, attribution analysis, and business impact evaluation. Business Acumen: Strong business sensitivity; able to deeply understand business goals and core drivers, proactively identify problems and opportunities, and translate analytical findings into actionable business recommendations. Ownership: Highly proactive and independently accountable; able to independently own a business domain, lead complex analytical projects, and drive cross-functional collaboration and execution. Stakeholder Management: Strong communication skills and cross-team influence; capable of independently partnering with business leaders, Product, Operations, and other teams to drive data-driven business decisions. Adaptability: Able to thrive in a fast-changing business environment; stays attuned to emerging payment products, market trends, and new business opportunities Preferred Qualifications Experience in BI, Product Analytics, or Business Analytics at established payment platforms or PSPs. Hands-on project experience in Payment Growth, Merchant Analytics, Payment Conversion Optimization, or PSP Performance Analysis. Familiarity with business scenarios including Crypto Pay, Stablecoin Payments, Digital Wallet, Cross-border Payments, and Merchant Acquiring. Experience building business metric frameworks and analytical structures from scratch (0 to 1), or supporting new payment product launches and business growth initiatives. Demonstrated track record of driving product optimization, payment conversion rate improvement, transaction volume growth, merchant growth, or revenue growth through data analysis. Why Join Us At Bybit, we are committed to fostering a supportive and enriching work environment. Our benefits include: - Study Growth Fund: We support your professional development and continuous learning. - Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation. - Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world. - Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company. - Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.