Product Analytics Senior/Lead [Delivery]

Location: Colombia We are launching our delivery operations in Colombia and are looking for a Product Analytics Senior/Lead to become the first analytics hire in this domain and build the function. This role goes far beyond traditional analytics: you will shape how the delivery business works end-to-end – from defining KPIs and building reporting to designing delivery mechanics, ambassador models, and optimisation strategies. You will have a direct impact on how the product operates in a new market, leveraging existing learnings from Mexico while adapting them to Colombia’s specifics. What you’ll do: Own end-to-end analytics for the Colombia Delivery product, driving decisions across operations, product, and strategy Build the core operational analytics from scratch: define key metrics, set up tracking, and ensure reliable calculation and reporting Design and launch operational reporting to provide full transparency over delivery performance, costs, and service levels Develop and optimise delivery mechanics, including zoning, routing, and delivery flows Define and implement the logic behind delivery zones and operational processes Design and analyse ambassador funnel: hiring, onboarding, performance, and retention Develop motivation systems for ambassadors and evaluate their effectiveness Identify key specifics of the Colombian market in terms of delivery and workforce dynamics, and reflect them in product and operational decisions Partner closely with business stakeholders, turning ambiguous problems into actionable solutions Drive continuous improvements and optimisations across the delivery system What makes you a great fit: A mathematical or technical degree from a top-tier university (MSU, MIPT, HSE, MSTU, MEPhI, NSE, etc.) Expert knowledge of mathematical statistics, probability theory, and systematic thinking Advanced SQL and Python Hands-on experience with Tableau, Superset, or similar BI tools to translate data into actionable insights Ability to understand business objectives and transfer them into technical analytical tasks Experience in building processes and scaling them in fast-paced environments English proficiency (B1+) for effective collaboration within our international community Our ways of working: Innovative Spirit: a team from the best technical universities Honest Feedback: valuing open, transparent communication Supportive Team: a strong, collaborative community Celebrating Achievements: recognising our wins together High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances Our benefits: Relocation support to Colombia (Bogotá) with full visa & permit support to the employee and family Flexible work from our office Healthcare Coverage Education Budget: Language lessons, professional training and certifications Wellness Budget: Mental health and fitness activity reimbursements Vacation policy: Annual leave and paid sick leave as per applicable policies