Chief of Staff

Location: Los Angeles, California Workplace: OnSite ABOUT US X-LAB is the in-house performance bicycle line by XDS, which has quietly become the world’s largest and most vertically integrated bicycle manufacturer and the largest maker of carbon fiber frames, supplying many of the top brands in cycling and mobility. Today, XDS is quiet no more. XDS launched X-LAB in April 2026 as the global consumer brand to take the industry by storm. Three decades of experience building exceptional bicycles have culminated into a unique line of road, gravel, electric, city, hybrid, and soon mountain bikes that riders and shops can’t stop talking about. X-LAB is the new inflection point for the category. We launched in April 2026 with a full lineup across road, gravel, city, fitness, e-bike, and soon mountain categories, with validation from the highest and most demanding levels of the sport through the XDS Astana Team and a rapidly growing network of dealers. Our ambition is not simply to sell more bikes. It is to make great bikes more integrated, more accessible, and better supported through the independent shops and communities that grow cycling and bring in new riders. That is what makes this moment exciting. Joining X-LAB means shaping a company with unmatched production scale, real engineering R&D depth, and the confidence to earn trust… one rider, one dealer, one product, and one market at a time. Are you ready to ride ahead of the pack? Learn more at https://xlabbikes.com See an insider’s look of our factory: Youtube Video https://www.youtube.com/watch?v=06SheO5XFsY ________________________________________________________ THE ROLE We are looking for an exceptional Chief of Staff to work directly with the CEO and turn business priorities into results. You'll take ownership of critical projects, drive execution across functions and countries, and build the structure needed to keep a rapidly growing organization moving. You should be equally comfortable evaluating a business opportunity, resolving an operational problem, challenging a missed commitment, or personally completing the work needed to move a project forward. This role requires sound judgment, commercial awareness, attention to detail, and persistent follow-through. You will earn trust by understanding the business, making good decisions, and delivering consistently. WHAT YOU WILL DO: Drive the CEO’s priorities - Translate priorities into clear plans with accountable owners, deadlines, budgets, and measurable outcomes. - Independently lead selected projects from initial assessment through implementation. - Anticipate problems, resolve dependencies, and bring decisions forward before they become bottlenecks. - Maintain a clear view of the commitments that require the CEO’s attention. Lead execution across teams - Coordinate initiatives across sales, marketing, product, operations, finance, people, and after-sales. - Work closely with U.S., European, and China-based teams to align requirements, decisions, and delivery timelines. - Resolve gaps between departments and clarify ownership where responsibilities overlap. - Work alongside regional leaders to deliver shared priorities. Build operating discipline - Establish practical processes for goal setting, business reviews, project tracking, and follow-up. - Prepare focused leadership meetings, document decisions, and ensure agreed actions are completed. - Track business performance and investigate missed targets, recurring issues, and execution gaps. - Help leaders maintain high standards of preparation, responsiveness, and accountability. Deliver special projects - Lead initiatives such as market entry, product launches, dealer programs, organizational improvements, and business systems implementation. - Represent the CEO in designated internal and external discussions within clearly delegated authority. - Handle sensitive business and personnel information with discretion. WHAT WE ARE LOOKING FOR: - 10 years or more of experience in business operations, program leadership, or a Chief of Staff position with substantial implementation responsibility. - Experience in consumer products, hardware, mobility, or another demanding operational business would be valuable. Bicycle industry experience is not required - A strong record of completing and delivering complex projects and measurable business results in a fast-growing company. - Strong analytical skills and a practical understanding of revenue, margins, costs, inventory, and business performance. - The ability to influence senior colleagues, challenge constructively, and secure commitments across teams with strong and clear written and verbal communication. - Experience working across countries, cultures, and time zones and high EQ for fostering good communication and working culture. - Strong academic background, with a record of high achievement and demonstrated analytical and problem-solving ability. - Mandarin proficiency. HOW YOU WORK - You take ownership. You identify what needs to happen and carry it through. - You move quickly. You make progress with incomplete information and adjust as facts change. - You hold a high bar. You address missed commitments and performance gaps directly and professionally. - You get into the details. You verify facts, understand root causes, and produce work yourself. - You exercise independent judgment. You offer a clear point of view and know when to escalate. - You build trust. You are discreet, reliable, and effective across different personalities and cultures. SUCCESS METRICS Within the first six months, you will have: - Taken full ownership of several important initiatives and delivered agreed milestones. - Established a reliable process for tracking leadership priorities, decisions, and commitments. - Improved coordination across our international teams. - Identified and resolved recurring operational bottlenecks. - Reduced the amount of time the CEO spends chasing updates and coordinating execution. - Built credibility as someone who can be trusted with difficult, ambiguous work and deliver results. ________________________________________________________ OUR COMPENSATION AND BENEFITS - Generous salary and medical/dental/vision benefits - Demo bike fleet and comprehensive travel allowances - Office in sunny Santa Monica EQUAL OPPORTUNITY XDS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.