BA/Technical Product Manager

Responsibilities: — Lead and document working sessions with clinical, finance, operations, product, and technical stakeholders to understand existing workflows, business rules, data requirements, and operational processes. — Translate manual and system-supported workflows into structured business and functional requirements. — Produce gap-analysis documentation mapping current-state processes and partner requirements to existing platform capabilities. — Classify requirements based on disposition such as existing functionality, configuration, new development, operational workaround, shared platform enhancement, or out of scope. — Maintain a consistent backlog structure across implementations to keep requirements comparable, traceable, and reusable. — Analyze application logic, SQL, stored procedures, configuration parameters, integrations, and data flows to understand system behavior. — Determine if business requirements can be met through configuration, existing functionality, process changes, or new development. — Validate assumptions about platform behavior against technical evidence and distinguish confirmed from inferred behavior. — Identify discrepancies between documented behavior, stakeholder expectations, system configuration, and implemented logic. — Trace business rules to underlying parameters, data elements, calculations, integrations, and system components. — Identify configurable versus hardcoded behaviors and assess impact on future implementations. — Write clear business and functional requirements, user stories, acceptance criteria, assumptions, dependencies, open questions, and proposed workarounds. — Maintain separation between business-facing requirements and technical implementation details. — Ensure acceptance criteria reflect agreed solution approaches including configuration changes, workarounds, or new functionality. — Apply standards to distinguish standalone requirements from assumptions, configuration decisions, implementation details, or operational procedures. — Maintain traceability from business need through solution decision and development implementation. — Facilitate requirements, solutioning, and review sessions across business, clinical, product, engineering, data, and operational teams. — Drive resolution of open questions and update documentation to reflect confirmed decisions. — Identify ambiguity, conflicting requirements, downstream impacts, and cross-feature dependencies before development. — Prevent scope drift and ensure implementation-specific requirements do not become platform-wide unintentionally. — Support prioritization and decision-making by communicating business impact, implementation complexity, dependencies, and risk. — Translate approved requirements into development-ready tickets with problem statements, user stories, functional scope, acceptance criteria, dependencies, assumptions, and open questions. — Partner with engineering and architecture teams to clarify technical scope and implementation approach. — Track dependencies across features, integrations, implementations, and shared platform capabilities. — Identify common capabilities supporting multiple clients, workflows, or future implementations rather than one-off solutions. Requirements: — 8+ years experience as Business Analyst, Technical Product Manager, Product Owner, or equivalent in software-, data-, or technology-driven environments. — Experience in healthcare technology, healthcare operations, payer/provider systems, pharmacy, claims, revenue cycle, eligibility, or related healthcare domains. — Ability to understand and reason about SQL, data structures, system logic, APIs, configuration, and technical workflows to validate platform behavior and collaborate with engineering. — Proven ability to write clear requirements, user stories, acceptance criteria, and development tickets that minimize rework. — Strong analytical skills to distinguish confirmed facts from assumptions, challenge unclear reasoning, and validate conclusions. — Experience facilitating requirements and solution-review sessions with business, clinical, operational, and technical stakeholders. — Strong written and verbal communication skills adaptable for different audiences. Preferred Qualifications: — Familiarity with healthcare claims, eligibility, reimbursement, clinical workflows, pharmacy operations, or healthcare financial processes. — Experience with configurable or rules-driven healthcare platforms. — Experience supporting client, provider, health system, or partner implementations. — Understanding of data pipelines, ETL processes, APIs, healthcare integrations, and data exchange concepts. — Experience managing shared product backlogs across multiple customers, implementations, or business units. — Familiarity with healthcare data standards, regulatory requirements, or privacy considerations such as HIPAA. Key Competencies: — Requirements elicitation and translation — Healthcare workflow analysis — Technical and data analysis — System behavior reconciliation — Product and backlog management — Stakeholder facilitation and decision-driving — Cross-functional collaboration — Analytical rigor and structured problem-solving — Dependency and impact analysis — Documentation discipline and traceability