Bilingual Dental Insurance & Patient Coordinator - Prosthodontics

Location: El Salvador; Colombia; Nicaragua; Honduras; Bolivia, Plurinational State of; Guatemala We are seeking a detail-oriented and personable Bilingual Dental Insurance & Patient Coordinator to support our client's Prosthodontic and Periodontal dental practice in Florida. The ideal candidate has hands-on dental insurance verification experience in a U.S. dental office, communicates confidently in English and Spanish, and is comfortable balancing benefits verification, pre-authorizations, and patient scheduling while following established office scripts and workflows. This is a dedicated, full-time placement: you will work directly with one practice as an extension of its front-office team. Key Responsibilities: • Verify dental insurance eligibility and benefits for scheduled patients, including deductibles, annual maximums, waiting periods, frequency limitations, and coverage percentages. • Contact insurance carriers by phone and portal to clarify benefits and resolve coverage questions. • Submit and track pre-authorizations and pre-determinations for prosthodontic and periodontal treatment. • Document benefits breakdowns and verification results accurately in Open Dental. • Answer inbound calls and make outbound calls in English and Spanish, following office scripts. • Schedule new patients, confirm upcoming appointments, and manage the provider schedule. • Follow up on cancellations and no-shows to rebook patients and fill open slots. • Maintain patient demographics and insurance information in Open Dental and support new patient intake. • Use Weave for patient calls, texts, and outreach. • Handle patient information with discretion and in full compliance with HIPAA. Requirements Must Have: • Minimum of 1 year of dental insurance verification experience in a U.S. dental office. General medical insurance verification does not qualify — only candidates with dental insurance experience will be considered. • Bilingual in English and Spanish with excellent written and verbal communication skills. Fluent, natural spoken English with a clear, professional phone presence is required (American accent preferred). • Experience documenting dental benefits and handling pre-authorizations / pre-determinations. • Dental scheduling experience, including managing cancellations and no-shows. • Strong attention to detail, accurate data entry, and the ability to follow scripts and procedures consistently. • Solid understanding of HIPAA and patient confidentiality. • Private, quiet home office with a reliable computer, high-speed internet, backup internet and power, and a noise-canceling headset. Nice to Have: • Open Dental experience. • Weave experience. • Prosthodontic or periodontal practice experience. • Experience in a busy dental front office or specialist scheduling. Please note that this is a full-time contractor position with a starting pay rate of $6 per hour depending on skillset and experience. The schedule is Monday through Thursday, 7:00 AM–4:00 PM EST, and Friday, 7:00 AM–12:00 PM EST. HIPAA training is required for all placements.