Quality & Reliability Engineer

Responsibilities: — Lead field-to-factory investigations. — Coordinate quality issues from initial report through containment, root cause, corrective action, and verified closure. — Translate field intelligence into actionable improvements in design, manufacturing, supplier controls, installation guidance, training, and documentation. — Develop clear Field Service Bulletins with repair steps, safety requirements, acceptance criteria, and closeout evidence. — Maintain visibility of owners, milestones, risks, decisions, and overdue actions; escalate issues as needed. — Use data to improve quality programs by maintaining dashboards, identifying trends and risks, and providing updates to leadership and partners. — Travel to customer sites and manufacturing facilities in Mexico to inspect equipment, support troubleshooting, gather evidence, collaborate with factory teams, and validate repairs. Requirements: — Bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or equivalent technical education and experience. — Minimum three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related project support. — Strong mechanical and/or electrical troubleshooting skills. — Knowledge of structured problem-solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA. — Ability to translate incomplete field information into clear technical problem statements and drive corrective actions to closure. — Effective communication skills for technical and nontechnical audiences. — Willingness and ability to travel domestically and internationally about 10–20%, including to Mexico. — Valid passport preferred or ability to obtain one within 90 days of employment. Preferred Qualifications: — Five or more years of relevant quality, reliability, field-service, commissioning, or technical investigation experience. — Experience with commercial or industrial HVAC equipment. — Familiarity with custom air-handling equipment, controls, construction drawings, startup, commissioning, or active job-site processes. — Experience working with manufacturing facilities, suppliers, factory quality teams, or field-service organizations. — Experience developing technical repair procedures, Field Service Bulletins, corrective-action documentation, or quality dashboards. Benefits: — Base salary $95,000-$125,000 annually depending on experience. — Eligibility for discretionary bonus. — Participation in Meriton’s benefits programs according to plan terms. Additional Information: — Fully remote position within the United States. — Approximately 10–20% domestic and international travel expected, including up to four trips per year to Mexico. — Equal Opportunity Employer with commitment to diversity and reasonable accommodations.