Senior Client Solutions Manager - X (Twitter) Ads

Location: Delhi, India Workplace: hybrid Are you ready to join our digital revolution journey?    At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.   Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.   With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career. As Senior Client Solutions Manager for X in India, you will be the day-to-day link between our advertisers, their agencies and the teams that run their campaigns. You will own client relationships end to end, from planning and launch through to optimisation and review. This is not a coordination-only role. You will step in on campaigns and help with set-up and troubleshooting where it matters or when your judgement says it will move results faster. You are expected to understand how campaigns are built and optimised, explain it clearly to clients, and push back when a request will not deliver the result they want.   Location: Gurgaon (office-based, 3 days a week in office) What you will do :- Own and grow relationships with advertisers and agencies on X, acting as their primary point of contact Understand client business goals and turn them into campaign plans, media plans and proposals Guide campaign set-up, targeting, creative and budget decisions. Step in hands-on where needed to setup, launch and optimize campaigns Monitor performance, spot issues early and recommend optimisations that improve results Prepare and present campaign reports, post-campaign analyses and quarterly business reviews Handle client and agency queries, objections and escalations calmly and professionally Work closely with X's partner and product teams to raise requests, access new features and resolve blockers Support billing, approvals and collections follow-ups with clients and agencies Bring market and category insights back to the team and help build a stronger book of business in North India What you bring :- Must have :- • 4 to 8 years of experience in client servicing, account management or client solutions within digital advertising, a media agency, an ad platform or a performance marketing team • Hands-on experience running or optimising paid performance campaigns (for example X, Meta, Google or programmatic) • Strong command of performance metrics such as CPM, CTR, CPC, CPA, ROAS and conversion tracking • Confident communicator who can hold a client conversation, handle objections and manage demanding agency stakeholders • Strong presentation and reporting skills, including building clear decks and campaign summaries • Comfortable working across clients, agencies and internal teams at the same time Good to have :- • Experience on X Ads or other social and video platforms • Exposure to sectors such as auto, BFSI, gaming, tech or e-commerce • Existing relationships with agencies or advertisers in North India Where You Will Work :- Our office is in Gurgaon, and this role requires 3 days a week in the office. Candidates based in Delhi, Noida or nearby are welcome to apply, provided they are comfortable commuting to Gurgaon.   Why Aleph :- You will work with leading advertisers and agencies on one of the world's most influential media platforms, as part of a team that values ownership, clear thinking and straight talk. You will have room to grow with the India business as it scales. Why Join Us?   Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.     We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.    #ALEPH