What you'll be doing Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses Continuously analyse market trends across the payment space in order to increase the quality and efficiency of our customers experience Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems Ensure the payments team remains current on industry trends Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs Ensure end user issues are resolved in a timely manner Manage, recruit and train a team of payment specialists across different geographies Act as a primary POC with network partners to resolve ongoing production issues What you'll bring Fluency in both written and spoken English Bachelor’s or Master’s degree in Finance or a related field Advanced knowledge of global payment systems, region specific rules and regulations Payment operations experience across tech / fintech / gaming industry is an advantage Proven experience in fraud, risk, KYC, investigation, and risk management Expert experience managing, leading and building a wider team Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations Experience owning and solving complex payment issues Understanding of compliance and risk awareness What’s in it for you Sporty is a remote first company in pursuit of sustainability A competitive salary + individual performance based bonuses every quarter 20 days annual leave + public holidays Core working hours are 10am-3pm in your local time zone with flexibility outside of this Referral bonuses & flash bonuses Top of the line equipment Annual company retreats to provide great internal networking opportunities
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About the role As the Manager of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users.
Responsibilities:
— Define, own, and manage core payment operations and key performance indicators such as payment acceptance rates, payment performance, conversion, compliance, and cost.
— Oversee the development and implementation of fraud prevention and risk management strategies, policies, and procedures to protect the organisation's assets and minimize financial losses.
— Continuously analyze market trends in the payment space to enhance customer experience quality and efficiency.
— Monitor business and process metrics to identify solutions and deliver improvements related to core metrics and KPIs.
— Oversee investigations of suspected fraudulent activities with thorough data, documentation, and evidence analysis.
— Collaborate with cross-functional teams including product and engineering to address local challenges and improve customer experience.
— Recruit, manage, lead, and motivate a team of professionals, ensuring deep understanding of technology and customers.
— Assess and manage evolving payment landscapes and industry trends, staying current with regulations and systems.
— Ensure the payments team remains updated on industry trends.
— Establish and revise policies, enforce compliance directives, review system enhancements, and assess operational needs.
— Ensure timely resolution of end user issues.
— Manage, recruit, and train a team of payment specialists across different geographies.
— Act as the primary point of contact with network partners to resolve ongoing production issues.
Requirements:
— Fluency in both written and spoken English.
— Bachelor’s or Master’s degree in Finance or a related field.
— Advanced knowledge of global payment systems, including region-specific rules and regulations.
— Experience in payment operations within tech, fintech, or gaming industries is advantageous.
— Proven expertise in fraud, risk, KYC, investigation, and risk management.
— Strong experience in managing, leading, and building teams.
— Strong analytical and decision-making skills, with the ability to use data and metrics to improve payment operations.
— Understanding of compliance and risk awareness.
Benefits:
— Remote-first company with a focus on sustainability.
— Competitive salary plus individual performance-based bonuses every quarter.
— 20 days annual leave plus public holidays.
— Core working hours from 10am to 3pm local time with flexible hours outside this window.
— Referral bonuses and flash bonuses.
— Top-of-the-line equipment provided.
— Annual company retreats for internal networking opportunities.
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Из объявления
Зарплата в валюте. … What you'll be doing Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and
Мэтч и сопроводительное
Сравним вакансию с вашим действующим резюме и составим письмо под эту роль.