Product Expert

Location: Americas; EMEA Workplace: Remote RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile. We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue. We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance. This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading. THE ROLE: A developer is getting ready to launch their first subscription app. A growth team wants to improve its paywalls. A founder has heard about Daily Payouts and wants to understand whether it could help. They all reach out to RevenueCat, and they all deserve a useful conversation. You’re that conversation. As a Product Expert, your job is to understand what someone is trying to accomplish, explain and demo the relevant parts of RevenueCat, and help them take a sensible next step. Sometimes that means helping them get started themselves. Sometimes it means bringing in an Account Executive, a Sales Engineer, Support, or someone else. This is a new role at the intersection of inbound sales, product education, and helping developers get started. You’ll own the inbound conversations that don’t go directly to our Account Executives or Sales Engineers, and help us build a great experience for the people behind them. You might be early in your career, building apps on the side, or looking to turn your product knowledge into a more customer-facing job. You don’t need to have held this exact role before. You do need to know RevenueCat well, enjoy talking to people, and have good judgment about what would actually help them. We’re initially hiring one person in EMEA and one in the Americas. You’ll initially report to our Sales Engineering lead and learn alongside teammates who have been handling these conversations for years. You’ll also help shape how the Product Expert team works as it grows. What you’ll be responsible for: - Make a great first impression. Respond to inbound interest, run useful discovery conversations, and understand the app, the people building it, their goals, and what they need from us. - Turn product knowledge into practical guidance. Give clear demos, answer questions, and connect the relevant parts of RevenueCat to someone’s situation. Help them understand the product, its limits, and what getting started involves. - Help straightforward adoption move forward. Guide people through the next steps they can take themselves, share useful resources, and follow up so a good conversation turns into progress. - Recognize the right next step. Bring qualified commercial opportunities to an Account Executive and involve a Sales Engineer for deeper technical discovery, complex migrations, or solution design. Connect support questions and people who aren’t ready yet with the appropriate team or follow-up. Understand (and tell people) when RevenueCat is not right for them. - Make handoffs easy for the customer. Keep clear notes on goals, requirements, open questions, and next steps. Stay responsible for follow-through until the next owner has picked up the conversation, so the customer doesn’t have to start over. - Help us improve the experience. Share recurring questions and feedback with the team. Turn what you learn into better demos, resources, and playbooks, and help us see where conversations or handoffs get stuck. What you’ll need to be successful: - Strong, hands-on knowledge of RevenueCat. You can show how you’ve used the product and explain it in your own words. We care about what you understand and can demonstrate, whether you learned it at work or through your own projects. - Curiosity about the app business. You want to understand how developers build products, make money, and grow, and how RevenueCat can help. - Clear, friendly communication. You listen carefully, ask useful questions, write concise follow-ups, and explain the same idea differently to a developer, founder, or growth lead. - Technical common sense. You’re comfortable discussing SDKs, APIs, subscriptions, and paywalls at a practical level. You can recognize when a question needs an engineer and bring them in with useful context. - Commercial common sense. You can spot a promising opportunity, understand why timing and fit matter, and recommend a useful next step without making every conversation a pitch. - Ownership and follow-through. You can manage several conversations, keep your notes and commitments straight, and make sure people hear back from you. - The ability to work remotely and keep learning. You communicate proactively, ask for help when you need it, and can work hours that meaningfully overlap with customers and teammates in your region. We’re more interested in your product knowledge, judgment, and helpfulness than a particular degree, job title, or number of years on your résumé. Ideally, you: - Have built or shipped an app using RevenueCat, including a side project or Shipaton entry. - Have helped people through support, community participation, teaching, demos, or another customer-facing role. - Have experience with developer tools, subscriptions, or a product with both self-service and sales-assisted customers. - Enjoy improving a process or creating a resource that makes the next person’s job easier. What success looks like: Within the first month, you’ll: - Deepen your RevenueCat knowledge, shadow customer conversations, and learn how Sales, Support, and other parts of the business work together. - Start handling conversations with support from the team and learn when to bring in a specialist. - Host one of our bi-weekly demo stream, for a live audience of customers and prospects. Within the first three months, you’ll: - Independently run the inbound discovery conversations and demos in your coverage area. - Help people get started and make well-qualified handoffs with clear context and next steps. - Build a reliable follow-up rhythm and agree with the team how we’ll measure response quality, opportunity progression, and adoption. Within the first six months, you’ll: - Be a trusted source of product guidance for prospects and teammates. - Show how your work helps people move from interest to a useful next step, and use feedback and data to improve the experience. - Contribute reusable guidance that helps the team handle common questions and situations more effectively. Within the first twelve months, you’ll: - Have helped establish how the Product Expert team runs discovery, demos, follow-up, and handoffs. - Help new teammates get up to speed and bring customer insight into how we improve the product and our processes. - Be building deeper expertise around your interests and strengths, with a foundation that could lead toward Sales Engineering, Account Executive, or Customer Success work over time. WHAT WE OFFER: - Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator - 10-year window to exercise vested equity options - A fully remote environment designed around autonomy and flexibility - 4-5 weeks of flexible time off annually - Paid desk at a co-working space - Workspace budget and continuous learning stipend INTERVIEWING AT REVENUECAT Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/, including tips to help you succeed. MORE ON HOW WE WORK: - How we think about hiring and team design: Building a Winning Team https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21 - The values that guide how we work: Our Values https://www.revenuecat.com/blog/values/ - How we work as a remote team: How We Work Remotely at RevenueCat https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/ - What to expect from our interview process: Interview Expectations https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21 - What to expect from comp and employment: Employment FAQ https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21