Account Manager (B2B)

Location: Remote (Europe) Own and manage a portfolio of client accounts, acting as the primary point of contact and ensuring accurate records in CRM Develop a deep understanding of client business models to identify upsell and cross-sell opportunities Build and maintain Account Plans for key clients, outlining strategies, success metrics, and risk management Lead client reviews, performance reporting, and strategic planning sessions Monitor account performance, proactively resolve issues, and drive client satisfaction, retention, and revenue growth Enhance account management processes and client communication standards to ensure scalability and consistency Provide structured client feedback to Product, Compliance, and Operations teams to support continuous improvement 2+ years of experience as a Relationship Manager, Account Manager, or in a similar client-facing role within the payments industry, preferably with a payment service provider (PSP) or crypto payment provider Experience in managing and developing long-term relationships with B2B clients, ideally including high-risk merchants in iGaming, betting, or Forex/CFD Strong analytical and problem-solving skills with great attention to detail Excellent presentation and communication skills Adaptability, a client-centric mindset, and strong relationship-building abilities Commercial mindset with a focus on revenue growth, client retention, and upsell/cross-sell opportunities Knowledge of crypto payment processing is an advantage Experience working with CRM software (e.g., Salesforce) to manage client relationships and track commercial activities Fluent English Work in a remote mode in EU working hours Strong team of professionals and growth opportunities within the company Effective management that listens actively and uses data-driven approach to guide decisions Comfortable working conditions. Important information for applicants: We’ll reach out within two weeks should your profile be a match.