Director of International Product

Location: London Workplace: hybrid About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. What You'll Do: Global Product Vision & Strategy: Define the multi-year vision and roadmap for Lyra’s international product suite, grounded in market analysis, competitive insight, and firsthand understanding of the members, providers, and clients we serve in each region. Synthesize global market signals into a clear point of view on where to invest for the greatest impact for global employers. Product Scope & Ownership: Hold full lifecycle responsibility for the scoping, development, and delivery of member experiences and the underlying platform infrastructure across four major product lines: International Lyra Workforce Mental Health (WFMH), Global Lyra Wellbeing, 10 Local Lyra Wellbeing products, and other product surface areas as needed. Platform-First Scale: Lead the evolution of our international offerings onto a unified global platform, with automated workflows that make each new client launch faster and more repeatable than the last. Champion the localization of core capabilities, including billing, eligibility, and provider management, so they flex gracefully across markets. Roadmap Stewardship: Balance the needs of today’s clients with durable, long-term platform investments. Make clear, well-reasoned tradeoffs, explain the “why” behind them in a way that brings people along, and have the conviction to say “not yet” when that’s what best serves members and the business. Leadership & Team Development: Build and lead the International Product team. Hire and grow exceptional people, including leaders whose strengths go beyond your own, and invest in their development through candid, caring feedback and meaningful ownership. Your success is measured by how well your team thrives: clearing the path, providing context, and creating the conditions for others to do their best work. Business Ownership & Resourcing: Create and manage the annual budget for International Product. Assess resourcing needs and build compelling business cases to secure the investment needed to reach ambitious growth targets. Cost-to-Serve & Performance Insight: Partner with the Data organization to build a single, trusted view of international performance, giving leadership clear visibility into margins, ROI, and utilization. Define and track the product metrics that measure success, and identify opportunities to streamline and automate so global products are built for long-term profitability. Cross-Functional Partnership: Serve as the central connector across Product, Engineering, Data, Operations, Clinical Governance, Legal, and Compliance. Build trusted relationships across regions and time zones, including in our local operations work toward win-win outcomes amid competing priorities, and ensure clinical quality and local regulatory requirements are built into the product lifecycle from the start. Go-To-Market Partnership: Act as a trusted partner to Go-To-Market and Client Services teams. Serve as the product voice in high-stakes, C-level client conversations and complex RFPs, bringing the technical and clinical confidence that helps Lyra win and retain large-scale global contracts. AI-Enabled Product Excellence: Maintain a high bar for product craft and apply AI with purpose, both in our products, where it can meaningfully expand access and improve care, and in how we work. Model how AI can accelerate research, synthesis, planning, and execution, and help your team adopt tools and practices that drive efficiency, effectiveness, and happiness. What You'll Bring: Experience: Several years in product management, strategy, or technical operations. Leadership: Several years of people leadership, with a track record of building strong teams and coaching talent to grow beyond their current roles. Global Product Expertise: Experience launching and scaling products across multiple countries, including localizing for language, culture, and care norms, and navigating regional privacy and regulatory frameworks (e.g., GDPR, data residency). A natural instinct to design for local context, informed by real cultural fluency. Platform & Enterprise Architecture: Deep understanding of bringing multiple systems together onto a unified global platform and reducing the effort required for each new client launch. Commercial & Financial Acumen: Advanced skills in multivariable planning, budget ownership, and resource forecasting in a complex, matrixed environment. You think like a business owner and use data on product health, margin, ROI, and utilization to guide strategy. Executive Influence & Communication: Exceptional written and verbal communication. You can distill complexity into a crisp narrative, write a document that drives a decision, and adapt your message for engineers, clinicians, and C-level executives alike. A demonstrated track record of influencing senior leaders and key external stakeholders through credibility and trust, along with strong negotiation skills. High Performance under Complexity: Ability to analyze changing, multivariable situations and set objectives with high impact on company goals. You make sound calls with incomplete information, move comfortably between the details and the big picture, keep momentum when plans shift, and stay composed and solutions-oriented when headwinds arise. Practical AI Fluency: Hands-on experience using AI to meaningfully accelerate your own work and your team’s, with the discernment to know where it adds real value. Culture & Psychological Safety: A model of Lyra’s values who fosters psychological safety across the team, welcomes nuanced feedback, and makes it safe for team members to voice differing opinions. You hold strong opinions loosely, change your mind when the evidence warrants, and share credit freely. Mission & People Focus: A passion for Lyra’s mission. Your curiosity and empathy come naturally: they show up in the questions you ask, the time you spend with members, providers, and clients, and the products you build as a result. Education: Bachelor’s degree (or international equivalent) required; MBA or equivalent professional experience preferred. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice." The benefits available to those located in the UK. will be consistent with UK law and may vary from those located in other countries. Benefits will be provided in a manner consistent with applicable law.