Clinical Team Lead

Location: Singapore Workplace: onsite About Lyra Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role Key areas of focus include overseeing clinical team management and consultation, ensuring quality and compliance with local regulations and Lyra standards, maintaining in-country clinical knowledge and infrastructure records, and providing direct leadership, development, and training for therapists and counsellors. Location: Singapore, to be based on-site. Hours:  9am to 6pm.  The role is a permanent five (5) day a week role (Monday to Friday). Flexibility: The successful candidate must be flexible to work outside of standard hours to accommodate the global nature of the business and collaborate effectively with international teams across multiple time zones. WiFi: While working off-site/remotely, the individual is expected to have reliable backup power supply and a strong, stable Wi-Fi connection as these are essential requirements for effectively performing in a remote capacity. Responsibilities Clinical Team Management: Develop and implement a robust framework for clinical supervision and consultation within the Singapore operation, aligning with Lyra's global standards and promoting the professional welfare and development of clinical staff. Facilitate regular case consultations and peer learning sessions to enhance clinical skills and problem-solving within the team. Support employee counsellor performance management, ensuring all team members meet and exceed clinical expectations and performance metrics. Quality & Compliance Management: Support and conduct rigorous case reviews for compliance with Lyra's internal standards of operations and clinical protocols, ensuring the highest level of service quality. Oversee and ensure adherence to all local (Singaporean) and international clinical protocols, standards, and procedures in close collaboration with the Clinical Operations Manager. Contribute to the implementation and maintenance of rigorous quality assurance processes to ensure comprehensive compliance with Singaporean healthcare regulations and Lyra's standards. Work closely with the Clinical Operations Manager to ensure that clinical services delivered by the team are in line with Lyra's global standards and consistently meet customer Service Level Agreements (SLAs). Collaborate with the International Clinical Lead to address audit findings and implement corrective actions. In-Country Clinical Infrastructure & Knowledge Management: Take full responsibility for maintaining accurate and up-to-date records of the clinical operations in Singapore, specifically concerning: In-country mental health infrastructure (e.g., public and private mental health services, referral pathways, specialized clinics). Legislation that impacts service delivery (e.g., privacy laws, licensing requirements, professional conduct guidelines). Cultural nuances and sensitivities relevant to mental health service delivery in Singapore. Serve as a subject matter expert on the Singaporean mental health landscape for the clinical team and broader organization. Team Management & Development: Directly line manage and provide performance feedback to therapists and counsellors, conducting regular 1:1s, performance reviews, and setting clear goals. Identify training needs within the team and collaborate on the development and delivery of targeted clinical training programs. Foster a supportive and collaborative team environment that encourages professional growth and adherence to Lyra's values. Qualifications Master’s degree or higher in Clinical/Counseling/Industrial Psychology, Healthcare Administration, Operations or Business Administration (with Mental Healthcare experience), or a related field preferred. Registered Clinical Counselor or Full Member status with the Singapore Association for Counselling (SAC) or equivalent recognized professional board. "We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."