General Manager - Luxury Retail Flagship

Location: Houston, United States A rapidly growing luxury Western lifestyle retailer is seeking an accomplished General Manager to lead its flagship Houston store. This is a highly visible leadership opportunity for someone who combines strong retail business acumen with exceptional people leadership, sales ability and a passion for delivering a personalized luxury customer experience. The General Manager will operate the store with an ownership mindset, taking responsibility for its commercial performance, team, customer relationships and day-to-day operations. Responsibilities Take ownership of store sales, profitability, payroll, inventory and operational performance. Deliver an elevated, highly personalized customer experience. Build a strong clienteling culture that encourages loyalty, referrals and repeat business. Recruit, coach, motivate and retain a high-performing sales and support team. Establish clear goals and monitor conversion, average transaction value, units per transaction and individual performance. Analyze sales trends and take timely action to improve results. Maintain exceptional merchandising, presentation, organization and product-care standards. Develop relationships and partnerships within the Houston community. Ensure the team can confidently communicate the craftsmanship and stories behind the merchandise. Build a culture of accountability, teamwork, trust and recognition. Requirements Demonstrated retail management experience, ideally within luxury, premium or high-touch specialty retail. Proven success leading, coaching and developing retail sales teams. Strong commercial understanding of sales, payroll, inventory and store performance. Experience building customer relationships and developing a clienteling culture. Entrepreneurial, results-oriented mindset with ownership of outcomes. Confident decision-making and problem-solving ability. Excellent communication, organization and leadership skills. Ability to work on-site, including evenings, weekends, holidays and peak retail periods. An appreciation of luxury craftsmanship, fashion or the Western lifestyle. Western retail experience is preferred. Benefits Base salary of $80,000. Relocation assistance available. Approximately 80% of employee healthcare coverage paid by the employer. 10 days of annual paid time off, with potential flexibility. Keller is a recruitment agency that provides services to clients ranging from startups and non-profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes. To learn more about the firm and about our candidate services - please visit our website Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. 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