General Manager

Location: Santa Fe, United States Keller Executive Search is partnering with a growing, multi-location consumer-facing organization to hire an experienced General Manager. This is a hands-on leadership role responsible for the full performance of a location, from day-to-day operations and staffing to customer experience, sales targets, and financial results. It is an excellent opportunity for an operations leader who thrives on ownership, accountability, and building high-performing teams. Our client operates in a fast-paced, service-oriented environment where consistency, standards, and customer satisfaction drive success. As General Manager, you will act as the local face of the business, ensuring every part of the operation runs smoothly while coaching your team to deliver strong, repeatable results. This role offers genuine upward mobility. As the organization continues to expand, there will be opportunities for broader leadership responsibility, making it ideal for someone who wants to grow their scope and responsibility over time. Key Responsibilities Own the day-to-day operations of the location, ensuring smooth, efficient, and profitable performance Recruit, train, schedule, and develop a productive and engaged team Drive sales, revenue, and operational targets while managing costs and controlling budgets Deliver a consistently high standard of customer service and resolve escalated customer matters Monitor key performance metrics and take action to continuously improve results Ensure compliance with company policies, quality standards, and health and safety requirements Manage inventory, ordering, and vendor relationships as applicable to the location Report on performance, trends, and opportunities to senior leadership Foster a positive, accountable, and results-driven workplace culture Requirements Proven experience managing the operations of a location, branch, or similar business unit Demonstrated success leading, coaching, and developing frontline and supervisory staff Strong understanding of P&L, budgeting, and driving sales and operational targets Excellent people-management, communication, and problem-solving skills Ability to work full-time and on-site in a fast-paced customer-facing environment Willingness to relocate for this role High school diploma or equivalent Preferred Experience in retail, hospitality, food service, or another multi-unit consumer-facing sector Track record of improving operational metrics and customer satisfaction scores Bachelor's degree in business, management, or a related field Experience overseeing multiple teams or aspiring toward multi-location leadership Benefits Base salary of $80,000 annually Comprehensive health benefits Paid time off Relocation assistance available for this role Full-time, permanent, on-site position Keller is a recruitment agency that provides services to clients ranging from startups and non-profits to multinational corporations. Keller emphasizes ethical search processes, attentive candidate care, and leadership placements that support long-term client outcomes. To learn more about the firm and about our candidate services - please visit our website Equal Employment Opportunity and Non-Discrimination Policy Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status. Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected. Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations. Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location. Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable. Privacy and Pay Equity: California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com . Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available. Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws. State-Specific Information: Rhode Island: We do not request or require salary history from applicants. Connecticut: We provide wage range information upon request or before discussing compensation. New Jersey: We do not inquire about salary history unless voluntarily disclosed. Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process. Use of Artificial Intelligence in Recruitment Keller Executive Search and our clients may use artificial intelligence (AI) tools to assist in the recruitment and candidate evaluation process. These tools are used exclusively to support human decision-making by helping to review and assess candidate qualifications and materials. AI is never used to automatically reject, disqualify, or make final hiring decisions about candidates. All AI-assisted evaluations are reviewed by experienced recruitment professionals, and all hiring decisions are made by qualified human recruiters. Our use of AI is designed to enhance fairness, consistency, and efficiency while maintaining our commitment to equal employment opportunity and non-discrimination principles. Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law. Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate. Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.