(Senior) Field Application Engineer - India

Location: India (remote); Pune (on-site); Chennai (on-site); Mumbai (on-site); Bengaluru (on-site); Hyderabad (on-site) Workplace: Remote About Us Axelera AI https://www.axelera.ai is not your regular deep-tech company. We are creating the next-generation AI platform to support anyone who wants to help advancing humanity and improve the world around us. In just five years, we have raised a total of $450 million and have built a world-class team of 250+ employees (including 60+ PhDs with more than 40,000 citations), both remotely from 20 different countries and with offices in Belgium, France, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands. We have launched our Metis™ AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million. Now we are getting ready for our next step: Europa™, our next-generation AIPU. Our unwavering commitment to innovation has firmly established us as a global industry pioneer. Are you up for the challenge? Position overview Are you an experienced engineer passionate about computer vision, machine learning, and embedded systems? Do you thrive in a fast-paced environment shaping the future of AI? If so, join us at Axelera AI! You’ll manage technical interactions with customers in India, becoming their go-to expert and helping grow our Metis AI platform into a market leader. The Field Application Team collaborates closely with Axelera’s R&D teams across Europe and India to ensure seamless technical support. Your primary role is guiding customers through evaluation, adoption, and deployment of Axelera AI hardware, including PCIe boards, modules, and vision gateways. Most hands-on work involves using our Voyager SDK to deploy AI models and pipelines on these platforms. Key responsibilities: - Engage with customers in India to understand their needs, acting as a technical expert on Axelera AI’s platform. - Address inquiries, provide product knowledge, and resolve technical issues directly or via R&D coordination. - Solid understanding of server systems, preferably with hands-on experience. - Collaborate with Marketing and Business Development on product launches and technology evangelism. - Support Sales in expanding existing accounts, identifying new customers, and defending design wins. - Track customer interactions, ensuring follow-ups and effective communication. - Gather and relay customer feedback to Product Management for product improvements. - Conduct competitive analysis through customer and industry insights. - Assist in creating clear, compelling, and instructive product documentation - Advocate for customers internally, ensuring responsiveness and driving product enhancements. Qualifications: - BS/MS in Computer Science, Electrical Engineering or equivalent work experience. - 3+ years of experience in the semiconductor and/or Artificial Intelligence industry in a customer-facing application development or technical support role. - Excellent communication and interpersonal skills, with the ability to engage with customers and internal teams effectively. - Self-motivated and results-oriented, with a passion for staying up-to-date on the latest advancements in AI technology. - Programming experience in a relevant area such as Python, C/C++, OpenCL, CUDA. - Experience using a high-level ML framework such as PyTorch or TensorFlow - Solid understanding of embedded systems and practical experience with embedded hardware. - You have excellent communication and presentation skills - Ability to travel to company sites as needed (expect 30%+ travel) Location This is a remote position, based within or in close distance from the Hyderabad, Chennai, Bengaluru, Mumbai, or Pune hubs due to the proximity to our clients. What we offer This is your chance to shape and be part of a dynamic, fast-growing, international organization. We offer an attractive compensation package, including a pension plan, extensive employee insurances and the option to get company shares. An open culture that supports creativity and continual innovation is awaiting you. Collaborative ownership and freedom with responsibility is characteristic for the way we act and work as a team. At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI. Axelera AI may at times work with external parties (such as recruiters, headhunters, or executive search firms) to support both publicly posted and confidential searches. Our hiring process never involves any payment from candidates, and we will never require you to use a particular paid service to be considered for a role. If you have been approached by someone on our behalf and want to confirm it’s legitimate, please contact us directly at careers@axelera.ai.