Technical Product Support Specialist

Location: Morrinsville Workplace: OnSite ABOUT HALTER At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Founders Fund https://foundersfund.com, Bessemer Venture Partners https://www.bvp.com/, BOND, https://www.bondcap.com/ DCVC https://www.dcvc.com/, Blackbird https://www.blackbird.vc/, Promus Ventures https://www.promusventures.com/, Rocket Lab’s Peter Beck and Icehouse ventures https://www.icehouseventures.co.nz/?utm_term=icehouse%20ventures&utm_campaign=Brand+Keywords&utm_source=adwords&utm_medium=ppc&hsa_acc=4064636360&hsa_cam=16902737884&hsa_grp=134004309485&hsa_ad=592971340272&hsa_src=g&hsa_tgt=kwd-1082530126230&hsa_kw=icehouse%20ventures&hsa_mt=b&hsa_net=adwords&hsa_ver=3&gclid=Cj0KCQjw2v-gBhC1ARIsAOQdKY0J0DepRVFDmjQlAkJPbZuQnLSA5UVzUzOXYiPxkjX-SeVa513_BhkaAr-MEALw_wcB. To find out more, visit our LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. At Halter, we’re building world-class virtual fencing technology that transforms the way farmers and ranchers work. We tackle complex, real-world problems with technical solutions, helping farmers lift productivity, care for their animals, and farm more sustainably. We’re looking for a Technical Product Support Specialist to join our Guidance Operations team. This is a great role for someone who’s passionate about ag, understands farming deeply and thrives on problem solving. This role sits right at the intersection of tech and farming. We’ll train you to become an expert in virtual fencing; understanding the technology inside out, and how animals interact with it. You’ll work in a small, focused team handling the trickier support queries we get from farmers, digging into data, diagnosing issues, and helping deliver world-class support. About the role With about a million collars online, there’s always something interesting to dig into. Farmers reach out via our in-app chat, and your job is to get to the bottom of their questions and issues. You’ll use data from the collars to replay events and figure out exactly what happened. When a new farm starts with Halter, their cows go through a training process. In this role, you’ll be monitoring how that’s going, using data to track progress and reaching out to farmers to offer support, insights, or advice as needed. Every time we release a new version of firmware, it has to be thoroughly tested before it hits the field. You’ll start by walking the collar around like a cow (seriously), then dive into the data to make sure everything’s working as expected as we roll it out to the wider fleet. You’ll spend most of your days on the R&D farm near Morrinsville. We turned the old calfbarn into an office with prime views of our farm. Once or twice a fortnight, you’ll head up to our HQ in Auckland to work closely with our support and onboarding teams, making sure our farmers get the best support possible. While we aim to solve most issues remotely, sometimes you’ll be out on customers’ farms, hands-on, helping them directly. What we’re looking for. - You’re passionate about agriculture and want your work to make a difference. - You get farming. Not just the big picture, but the everyday stuff that actually matters. - You’re tech-savvy, love figuring stuff out and don’t mind getting your hands dirty. - You know how to talk to farmers: straight up, no BS. Even when things are not working as they should; you can keep the conversation productive and find a way forward - You’re a critical thinker who can solve complex problems, even when the pressure’s on. - You’re organised, you care about the details, and you don’t let things slip. JOIN OUR TEAM Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit! If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch! Please also feel free to check out the careers page https://www.halterhq.com/careers for more information on working at Halter and don't forget to follow us on LinkedIn https://www.linkedin.com/company/halter-limited & Instagram https://www.instagram.com/lifeathalter/. WHY OUR TEAM LOVES WORKING AT HALTER: - Work that genuinely matters. Every now and again a company comes along that transforms an entire industry and leaves the world in a better place. Our team gets to be part of something truly meaningful, helping farmers improve their livelihoods, spend more time with their families, and build more sustainable operations. - Spectacular people solving hard problems. Our culture is designed for talented people to do work that changes lives. The team is filled with diverse, kind, and driven people who push each other to do their best work. You'll be thrown into the deep end, tackling complex challenges and building something tangible that solves real problems. - You'll grow here. Autonomy, mastery, and learning define how we work. You'll have the freedom to work on interesting problems, master new skills, and continuously develop yourself, both through your role and our personal growth fund. - This isn't easy, and we love that it's hard. Working at Halter will be the most rewarding and the most challenging work of your life. We move fast, take bold bets, and work hard to reshape an entire industry. As one team member put it: "Joining Halter is a bit like strapping yourself to a rocket ship, but it's an epic journey to be a part of!"